Google photo QA: After update late Jan 2019, early Feb all edits no longer Save, only save copy, sync and backup work fine

Question: After update late Jan 2019, early Feb all edits no longer Save, only save copy, sync and backup work fine

Trying to go back 4 updates for 'Photos' but have not figured out how. In Jan. Edits worked fine, co…

Trying to go back 4 updates for 'Photos' but have not figured out how. In Jan. Edits worked fine, could Save edits, have made no changes in settings since then, only updates and run on sentences!

Answer:

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Question: Picasa Web account - old email

I had account in Picasa Web with an old email that I do not use and already there is not such domain…

I had account in Picasa Web with an old email that I do not use and already there is not such domain - ai@garant-d.eu. I cannot find place where I could correct it in Google Photo. I see it in my GMAIL but nobody could use it and I want to correct. Help me, please!

Answer:

You are very unclear.

Old Picasa-accounts may still be valid when you try to log-in to get.google.com/albumarchive and then you are able to download these old albums to your computer one-by-one (and then unzip etc.).

And then these old collections can be uploaded to your actual Google Photos.

But I don't understand what you see on photos.google.com when you log-in with your actual Gmail-account: do your see these old Picasa-albums there also then?

If so, you can do everything you want to do, but even that is not quite clear what you mean with correcting etc. Editing can be done on site, create albums for sharing, deleting bad pictures whatever.

Please explain.

Answer:

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Question: app has disappeared from my imac, How can I get it back

Hi Laura Bukovsan!

If you follow the link below, you can download the application either for a PC or laptop or for a mobile device.

https://photos.google.com/apps

Answer:

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Question: Please like

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Question:

Good Morning,I deleted several photos from google photos as well as I deleted them from the trash a few months ago, and two days ago I deleted all my history from the google maps timeline and out of nowhere several photos that had already been deleted were in the trash from google photos, like This can happen ? I want an answer about this problem, because if the photos were deleted from the trash should not return, as google informs that they will be permanently deleted, but more than 700 photos returned to my trash. I want to know the real cause of the return of these photos. For if you do not have a plausible answer I will look for my rights, as my data may have been exposed without my permission.

Answer:

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Question: Unable move pictures within album.location does not work. "Photos has stopped working" keeps popping

Turning phone off & restarting.

Hello Michelle,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: Can a retrieve old accounts that i have no passwo6 or phone number for with my familiar faces?

Recovery of old accounts

Hi Matthew Sohne,

Google photos help community handles only Google Photos related issue and your question is related to Google Accounts. So I recommend you to use https://support.google.com/accounts .

Answer:

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Question: Where answer for my question

Hi Joe,

open Google Photo and click to Sharing on the left side.

You can also use that direct URL.

https://photos.google.com/sharing

cheers

geo.osm

Answer:

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Question: What is the easiest way to get rid of the duplicate photos on my device

I have hundreds of duplicate photos on my phone and I want to know the simplest way to remove them

Hello Mary,

Welcome the Google Maps Help Forum.

Google Photos has identical duplicate detection, where if you have uploaded photos to Google Photos already, it will not re-upload the same photo (each photo file has a unique "Hash" that allows us to determine this).

Hence, Google Photos avoids uploading duplicates, when different upload methods or devices are used, as long as the photos aren't edited. There is no easy way to remove duplicates, but some of the following may help:

You can delete duplicates manually, for example in https://photos.google.com/ where they should be next to each other.
The problem is however which one to delete:

one photo may be edited, the other not,
one photo may be in an album, the other not.

When the upload dates are different (for example when you uploaded long ago via Picasa, and now again using the Desktop uploader). It may be easier to delete the duplicates in https://photos.google.com/search/_tra_ where they are sorted by upload date.
There are more ways to get a useful search result, for example the device from which they are uploaded.
See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-search-for-photos
Since very recently it is possible to delete photos directly from an album. Go to "More options" (3-dots icon), and use "Move to trash"
When you uploaded in the free "High Quality" and have your photos in albums, it may be wiser to simply ignore the duplicates in the library.

Unfortunately, a feature to sort and delete duplicates of photos with Google Photos that are already backed up doesn't exist. You may have to manually select the duplicates and delete them.

If the issue still persist after 24-48 hours, then give the below steps a try in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

See, the inability of Google Photos/Drive to detect and delete duplicate photos and files, coupled with the incessant need for Google to "back up and sync' ALL the video, photos from my devices has led me to an impossible situation.

I have ten plus years of photos and videos in my my Google Drive folder(s) Much to my horror, on at least THREE occasions -- nearly all of the videos and photos were duplicated and reloaded into Google Photos/Drive. What makes it worse is that, apparently, Google Photos just reloaded them without regard to the type of file. So, all of my videos and photos are mixed together. Do you have any idea -- how time consuming it is to go through and try and manually separate a DECADES WORTH of media into usable subsections.

And, further, those files do not not show up in Google Drive. But, the folders I want to employ in Google Drive -- remain constantly frustrating empty!

Google seems to think that the most important identifying aspect of any file, photo or video is the date. This kind of navietie is amazing, because it also assumes that every single upload is a personal -- as in taken by the user -- file. SO NOT TRUE.

To prove this to colleagues -- I showed them one of those memories created for you by Google. (Which is ridiculous on its face, but I'll save that for another time.) The ENTIRE weekend of special memories were commercial porn. Which I freely admit to having in my files -- I'm well over 21. But, I would hardly call them memorieds.

I realize that somewhere someone wants to make our lives easier -- but this actually makes my more difficult.

I am THIS FAR -- from simply getting what I can and wiping the file. The only thing that holds me back is because Google Photos is so interconnected -- wiping that file could wipe out all of them and I'm mot prepared to take that risk. Yet. But, I have a lot of them downloaded onto as external removable hard drive.

And, for the life of me, I cannot figure out why I need Google Drive. So far, it does not go anything that either Google Photos does as well or better -- or I can substitute another program for it.And, THAT could go for another several pages, so I will strop here.

Answer:

Great Job @Google for a non-solution to a common problem. I am going to migrate off of here as I don't wish to manually delete duplicates and you obviously aren't offering a damn solution.

Answer:

i have also gone round and round and round for years trying to find an answer to this. i finally did...GOOGLE DOES NOT CARE !! JUST A BUNCH OFF DAMM FOOLS .

Answer:

Hello Mary,

Welcome the Google Maps Help Forum.

You can delete duplicates manually, for example in https://photos.google.com/ where they should be next to each other.
The problem is however which one to delete:

one photo may be edited, the other not,
one photo may be in an album, the other not.

When the upload dates are different (for example when you uploaded long ago via Picasa, and now again using the Desktop uploader). It may be easier to delete the duplicates in https://photos.google.com/search/_tra_ where they are sorted by upload date.
There are more ways to get a useful search result, for example the device from which they are uploaded.
See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-search-for-photos
Since very recently it is possible to delete photos directly from an album. Go to "More options" (3-dots icon), and use "Move to trash"
When you uploaded in the free "High Quality" and have your photos in albums, it may be wiser to simply ignore the duplicates in the library.

Unfortunately, a feature to sort and delete duplicates of photos with Google Photos that are already backed up doesn't exist. You may have to manually select the duplicates and delete them.

If the issue still persist after 24-48 hours, then give the below steps a try in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

Try Duplicate Cleaner. The free version is good, and gets very high marks in the user reviews. The Pro version has a lot of enhancements/features that might make it worth the $30. There is a Free Trial of Pro available at Tucows.

Answer:

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Question: How i can recover my curopted photos from sd card, please brief,i remove my sd card and reset phone

How i can recover my curopted photos from sd card, i remove my sd card and reset my phone, when I in…

How i can recover my curopted photos from sd card, i remove my sd card and reset my phone, when I installed again my sd card then photos not opening.please solve my problem

Answer:

Hi Nazir,

I'm sorry for your lost memories.

You may try installing to your Android device an app for recovering corrupted or deleted files from a microSD card. There is probably similar software for your PC.

Hi LL,

if the deleted photos are still in the Trash you might be able to restore them as explained in these instructions https://support.google.com/googleplay/answer/2851610

Otherwise it’s unfortunately not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

I also recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Im missing photos video goggle my have deleted them would ask if you can put all of them back please

I'm trying to find old pictures and videos that are not on my goggle I've been backing up all my pho…

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Question: সৌদিআরবখবরজানেন

সৌদিআরবখবর

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Question: how to enable Video stabilization automatically ?

Video stabilization automatically ! i want this feature

Hello Arfat,

Thanks for posting in the Google Photos Support Community.

We appreciate your feedback and suggestions. Unfortunately, a feature to automatically enable video stabilization isn't available with Google Photos at the moment. I recommend sending this as a feedback to our product team directly. Here's how you can do so:

Open Google Photos and make sure you're signed in.
In the top left, click Menu.
Click Send feedback.
Click Submit.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: Deleted photos

Deleted lay

Hello Layardo & Hemraj,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you trying to delete photos in Google Photos or are you trying to recover your deleted photos in Google Photos?

Before you delete photos and videos, Know where photos do and don't get removed:

Photos and videos you delete are also removed from:

photos.google.com and any synced devices
Google Photos albums
Google Photos movies when you edit them. Learn more about deleted photos in movies.
Google Drive, for photos and videos that are synced with Google Drive. Learn how Google Drive works with Google Photos.
Any shared albums you may have added them to.

Photos and videos you delete are not automatically removed from:

Blogger
YouTube
Gmail
Google+Free up space on your Android device

Free up space on your Android device:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap Menu Free up space
You'll see how many items will be removed. To delete all the items from your phone, tap Free up.
To see your photos and videos, go to photos.google.com or open the Google Photos app .

What happens when you remove photos and videos from your phone:

If you remove copies of photos and videos on your phone, you'll still be able to:

See your photos and videos, including the ones you just removed, in the Google Photos app and photos.google.com.
Edit, share, delete, and manage anything in your Google Photos library.

You won't be able to see photos and videos you removed if:

You use your mobile device's built-in gallery.
You're offline.
You're not signed in to the Google Photos app .

If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Does google photos automatically save photos FROM an SD card?

my phone broke and my friend is letting me barrow his phone. The phone i'm borrowing wasn't reset so…

my phone broke and my friend is letting me barrow his phone. The phone i'm borrowing wasn't reset so email and google photos were logged in still. I had put my SD card in without knowing that and when i went to look at my photos though google photos, it asked if i wanted to give google photos permission to access photos. I obviously gave permission and photos form my SD card were shown together with photos from my friends gallery. My question is; does Google photos save images from an SD card to an account that is logged in ?

Answer:

Hello Briana, the account which registered in the Backup & sync settings will automatically backup and photos found in the DCIM folder of the SD card. Folders outside the DCIM folder would require a further permission on a per folder basis.

With the Photos app open at the Photos page, the 3 bar option; Device folders will show you which folders are enabled for Backup. Any folder with a broken cloud is not being backed up.

Let me know if you need help to delete any photos you have Backed up to the owner's account,

Regards,

Peter

Answer:

Hi David,

if you tap the 3 bar menu then your email and select Use without an account it will effectively neutralise the app and not affect your photos. You will probably not be able to delete the app on Android as it is normally part of the software,

Peter

Answer:

Thank you, I did that and all the photos were saved on my device gallery but, I cannot open files (photos) so I cannot access and share them now? What do I do now? Sorry for the run-around.

David

Answer:

What I did was disabled Google photos. I re-enabled it, but didn't chose to use app and all photos are accessable now. Thanx again.

David

Answer:

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Question: How come shared video links won't play on iPhones?

I've tried sharing a Google Photos video link with iPhone users, but all they see is the spinning wh…

I've tried sharing a Google Photos video link with iPhone users, but all they see is the spinning wheel. However, recipients with Android phones don't have this problem. Is video link sharing broken when the recipient is using an iPhone?

Answer:

Hi there,

Sorry that you are having issues with this. I haven't heard of this happening with others though.

Have you tried sending the link to multiple iPhone users? Also, did these iPhone users have the Google Photos app? Or were they trying to open the link via a mobile web browser.

Please let me know.

Thanks,

Kyle

Answer:

Hi,

I sent the public link to a number of iPhone users within Facebook Messenger. When they click on the link in Messenger, they end up in their mobile browser with the Google Photos video screen showing nothing but an endlessly spinning pinwheel. No issue with Android users, though.

Answer:

Having the same issue. Honestly, I'm ready to ditch google photos. I can watch the video without issue (iOS) but others I've shared with with iOS can't access. This is on a shared album. Those with android can access no problem. I've tried deleting them re-uploading. Waste of time and too much trouble. It's embarrassing that this issue has gone on for months with no solutions or clue from google.

Answer:

I have the same issue, I can access the shared album with photos and videos posted by an ios user. I am also an ios user and can see the photos but not videos. The error message with the spinning wheel says "can't access video - Your recent album changes are updating. This item will be available soon." But it never becomes available.

Answer:

So this has been an iOS issue for several months... any updates coming or should I just tell my daughter's "fan base" I'm dumping Google Photos?

I use iOS, anyone with iOS can't view my videos.

Answer:

Been this way for a least two years for all iPhone users I share my albums with. They cannot view videos from iPhones.

Several of them have opened tickets with Google, never to get a reply.

I'm guessing Google knows it, but chooses not to resolve since it's not their platform

Answer:

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Question: The row of faces on search bars do not exist.

The row of faces on search bars do not exist. But on my other email, it does exist. I have tried to …

The row of faces on search bars do not exist. But on my other email, it does exist. I have tried to turn on the face grouping but it still does not exist.

Answer:

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Question: Google photos disappeared

I tried sharing those photos with my other gmail because i couldn't view them or move to a separate …

I tried sharing those photos with my other gmail because i couldn't view them or move to a separate album and then they disappeared completely. I've tried logging in and back out, and deleting the app from my phone.

Answer:

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Question: Ktm8253@gmail.com

Last Google my photos

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Question: Why would automatic backup suddenly stop working?

My iPhone had the Google photos app, which was set to automatically backup my photos. It did automat…

My iPhone had the Google photos app, which was set to automatically backup my photos. It did automatically back them up, but stopped sometime in March. Now my iPhone has been stolen. Is there any way I can get these photos?

Answer:

Hello Rebekah,

Thanks for posting in the Google Photos Support Community.

Are you referring to unable to upload photos from your iOS device to Google Photos? If yes, unable to back up photos can sometimes be upsetting. I'd recommend trying the below steps to check if they resolve the issue:

Are you referring to unable to upload photos from your iOS device to Google Photos? If yes, unable to back up photos can sometimes be upsetting. I'd recommend trying the below steps to check if they resolve the issue:Open the Google Photos app on your mobile device .
At the bottom, tap Assistant .
Read the first card. If it says:

"Waiting for connection" or "Waiting for WiFi": You need to either change your settings or connect to a WiFi or mobile network. Tap the card to change your settings.
"Back up & sync is off": Tap "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
"A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements:

Photos can't exceed 75MB or 100 megapixels
Videos can't exceed 10GB

"Backing up photos" or "Backup complete": This means your photos and videos should be saved.

Here are a few things you can do to increase the likelihood of background syncing of your videos in Google Photos:

Open the app more frequently (even if just for a few seconds).
When you finish a session, don't force quit the app by swiping it away.
Plug in your phone to charge.
Make sure Background Refresh is enabled.
Make sure you're not in Low Power Mode.

Login to photos.google.com (web interface of Google Photos) to checked for your backed up photos and videos. If with the 'Back up and sync' option turned on and if you've exceed 24-48 hours of backup, try uninstalling and reinstalling the Google Photos app from your iOS device. It's possible that Google Photos is merely scanning your library across all devices.

keep me posted.

Regards,

Amanda

Answer:

Hi Amanda,

Thanks for the reply. So I had my app set to automatic backup, which it had been doing for about 3 months, but apparently stopped doing so a couple months ago.

Unfortunately my iPhone with my photos was stolen, so I can't check the app settings. Just wanted to know for future use.

Thanks again,

Rebekah

Answer:

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Question: Haid photo

Calculator

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Question: How do I keep stickers from downloading with my photos

gone Neddstickers

Hi Shawnta,

These pictures aren't uploading to your Google Photos but are saving to your device. Then, depending on your options for your backup and sync, they are possibly being backed up to Google Photos.

To remedy this:

On your Android phone or tablet, open the Google Photos app .
Select Albums from the menu bar
Under Photos on Device look for the album with the stickers
Select that particular album and turn off backup and sync

You can more information from a previous post.

Answer:

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Question: Favorite Man

Turn off Illegal Encrypted

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Question: deleted images still show up in recent tab in Files app and no option to delete them

I tried to delete the images from files->recent but there is no option to do it

Hello Anudeep,

Thanks for posting in the Google Photos Support Community.

Please confirm where exactly do you see the 'Recent tab'? Are you on Google Photos or Google Drive? Where are you deleting your photos from (Google drive or google Photos)?

Keep me posted.

Regards,

Amanda

Answer:

Hi Amanda ,

(FYI: My mobile has stock android). I have deleted from google photos and emptied the bin also, later when I went into "Files app" and slide left for sub-menu I can see an option "Recent" when I go inside it, I am still able to see the deleted pictures.

Answer:

Hey Anudeep,

Thanks for writing back.

Is 'File app' a third party application on your Android device? Is the 'Recent' option available in your device photos gallery?

Keep me posted.

Regards,

Amanda

Answer:

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Question: I downloaded videos from an SD card and they can't be synced. Where are they?

Checked other Google accounts. Searched my laptop files. Please provide EASY recommendations as I wo…

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Question: Google photos-starting out

Im starting to use Google Photos, which I am told has unlimited storage, and is free. 1. I get a mes…

Im starting to use Google Photos, which I am told has unlimited storage, and is free.

1. I get a message that my storage is almost full to 15 Gb, then asks me to pay $ per month. I thought there was no Gb limit and it is free?

2. Everything in my Google drive is just google docs or pdfs, no photos - only 66 files in the drive, 20% are .pdfs, of word documents. I wouldn't think that small amount would == 14.2 Gb!

3. Please check my Google Drive accounts Gb, it doesn't match up! No way near 15 Gb!

Please enlighten me. Thanks

Answer:

Leanne, Google Photos storage is unlimited and free IF you are using the "High Quality" size setting. So, I have 2 questions for you

Are you looking at the numbers that break down your storage among Gmail, Drive, and Photos? You can see these 3 numbers on this page. What is the number for Google Photos?
Can you verify that you are using the High Quality size for Google Photos?
On your phone, tap the 3-line menu, settings, Backup and Sync, Upload size.
On your computer, click the 3-line menu, Settings, Upload size
If you're using the desktop app for Backup and Sync, check the settings there as well

If your Google Photos are taking up space when they shouldn't be, you can retroactively resize to High Quality by opening the Web photos.google.com, click 3-line menu and then click the button for Recover Storage.

Hope that helps. Let me know.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

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Question: Please help me recover my photos.

I have mistakenly deleted my files in google photo, besides I have cleaned the trash bin on 2019-10-…

I have mistakenly deleted my files in google photo,

besides I have cleaned the trash bin on 2019-10-15 at Taiwan.

It means I may permanently delete those photos.

So now I can not find my photos in google photo.

Could anyone tell how I can recover my photos?

Answer:

小毛, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

Dear Kojo：

Thank you for your reply.

My Android phone is backup and sync on Google Photos.

When I have cleaned the trash bin. I was so surprised. My photos were disappeared in My Android phone.

Could you help me recover Google Photos on 2019-10-15 at taiwan time? Please.

Answer:

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Question: Certain photos will not back up or sync

A certain set of photos I took on DSLR, edited, and copied to my normal photos folder, is not being …

A certain set of photos I took on DSLR, edited, and copied to my normal photos folder, is not being backed up. On PC, I found and dragged them to the Photos interface. They are shown as uploading and I get the regular message at the end of the upload. But then they do not appear in Photos. I was able to get them uploaded by creating an album but when uploaded individually they never appear. Now I'm wondering what else is not being uploaded.

This affects the entire set. Other photos with the same workflow are uploaded with no problem.

The photos in the album show the correct date, so I don't think they would have been uploaded but positioned incorrectly chronologically.

Answer:

Hello Todd Van,

Thanks for posting in the Google Photos Support Community.

Unable to back up photos can sometimes be upsetting. I'd recommend trying the below steps to check if they resolve the issue:

Open the Google Photos app on your mobile device .
At the bottom, tap Assistant .
Read the first card. If it says:

"Back up & sync is off": Tap "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
"A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements:

Photos can't exceed 75MB or 100 megapixels.
Videos can't exceed 10GB.

It does take approximately 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. It's possible that Google Photos is merely scanning your library again, the scan will take some time, but it shouldn't re-upload the photos entirely as duplicates. The app may look like it's doing this but it's actually doing a re-scan of the photos.

If the issue still persist after 24-48 hours, please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue.

Let me know how it goes.

Cheers,

Amanda

Answer:

@Todd,

If I understand it well you upload manually from a computer by dragging photos to https://photos.google.com/ or in an album. It looks like Amanda copy/pasted a reply for mobile devices. I would ignore it.

After the upload photos should also be on top of the "recently added" view https://photos.google.com/search/_tra_.

Do you find them there ? If so you can for example check the dates and see whether something went wrong. There are many reports that Photos messes with the dates recently.

Answer:

@janvb, thanks. I do not see the photos in the recently uploaded area. The Photos info area has the correct date for the photos but they do not show up in chronological order for that date. However, when I made an album and added one of the photos to that album, only that photo appears in correct chronological order. The photos dragged to the browser window seem to be uploaded but then don't appear.

Answer:

@Todd,

After you used "drag & drop" the photos should appear in "Recently added\

Answer:

@Todd,

The photos MAY be somewhere at Google Photos, but we cannot be sure till you find them. You said in your first post: "I was able to get them uploaded by creating an album but when uploaded individually they never appear."

I am not sure what exactly that means, but when they appear in an album they are definitely in Google Photos. You could add a test description like xyz to one of them and after a while (needed for indexing) search for that text.

Answer:

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Question: Google Photos deleted pictures

My phone was running out of storage and it recommend I delete the photos on my device. My device is …

My phone was running out of storage and it recommend I delete the photos on my device. My device is set to back up automatically so I I checked Google Photos saw my photos where in there figured its safe to delete them from my device because they where saved to the cloud. Now I cant locate them in GPhotos.

Answer:

Jarred, then your Photos were not backed up completely. How long between taking the photos and deleting them from your device?

Answer:

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Question: How do I stop Google Photo's from backing up the contents of all my external hard drives?

I have about 2000 Movie Files taking up many TB of space on external hard drives and they keep getti…

Go into the settings of Backup & Sync from Google right down in taskbar above the up-arrow ^

Then switch-off the settings for automatic scanning connected usb-devices at the bottom.

If not then these drive maybe included in the folderlist on top and should be unchecked.

Also select "Don't remove everywhere" and click OK to close the settings panel.

Then go into https://drive.google.com/drive/computers and delete the folders with these video's.

Thereafter also from the Trash on Drive.

Check later if they also are removed from https://photos.google.com and from Trash there.

Good luck and don't do that again :-)

Answer:

OK! - First off, thank you. But none of that worked. THEN I did some playing around and If you open Google Backup and Synch, click the three dots at the top then choose preferences you can make the changes in there. IE: Choose what folders to use.
Were you giving me MAC instructions? HAHA

Answer:

Sorry Mark, but the website does not start to upload from any drive automatically and you only can upload anything by selecting manually. And I don't assume that you did this yourself by selecting a moviefolder on some external disc connected.

So you must have installed and started the Backup & Sync app on your computer and its cloud-icon is in the systemtray right down in taskbar. And if you have a Windows-10 computer this spot is indicated by a reversed V. But I don't know about a Mac.

Answer:

Sorry - our posts are crossing and I was referring to a modern Windows-computer.

I was indicating the USB-settings at the bottom of the preferences window of Backup & Sync because I was assuming that your external disc(s) is connected via usb.

I have no B&S running, so I hope Peter will take over this thread, because I can't say more about.

Answer:

====================End Question=====================

Question: My brother sent me an album. Where would it be found?

How to send someone an al

Hi Jill,

Welcome to the Google Photos Product Help Forum!

>>> My brother sent me an album. Where would it be found?

If he sent it from Google Photos to a correct email (Gmail) or Google Account, you should have either received an email OR see a notification in your Google Photos app.

Look for a Notification (possibly a red number) or go to the "Sharing" section of the Google Photos App.

Or go to: https://photos.google.com/u/0/sharing

If you can't find it, make sure he is using your correct email account and/or have him send you a link for the Album (which can be found from the Options in the 3 dot menu of the Album).

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Hi Jill,

Welcome to the Google Photos Product Help Forum!

>>> My brother sent me an album. Where would it be found?

If he sent it from Google Photos to a correct email (Gmail) or Google Account, you should have either received an email OR see a notification in your Google Photos app.

Look for a Notification (possibly a red number) or go to the "Sharing" section of the Google Photos App.

Or go to: https://photos.google.com/u/0/sharing

If you can't find it, make sure he is using your correct email account and/or have him send you a link for the Album (which can be found from the Options in the 3 dot menu of the Album).

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: How to retrieve photos?

deleted some photos from my gallery after checking google photos that the photos was uploaded. But a…

deleted some photos from my gallery after checking google photos that the photos was uploaded. But after I check again few days later the photos are not in the google photos anymore and the bin are empty. Is there any way to get the photos back? I was certain that the photos were uploaded into google photo before deleting them

Answer:

Hello Januar,

Thanks for posting in the Google Photos support Community.

It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

Hi Amanda,

Thanks for the answer. I checked the google photo app before deleting the pictures and saw them there. But I did not notice if the 'crossed cloud' logo is there or not. So it might be the chance of the sync was not fully done yet like you mentioned.

The links you provided I had checked them but sadly the pictures that I am looking for are not there. I logged in to the web version but the pictures are also not there. Guess the pictures are lost forever now. I am trying to find a way to retrieve old deleted files on phone without rooting the phone but there isn't any such method available.

Answer:

Hello Januar,

Thanks for posting in the Google Photos support Community.

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

====================End Question=====================

Question: How do i muvrd

Slow down the movie a I create

Hello Jen,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you trying to edit the motion of a video in Google Photos?

Keep me posted.

Regards,

Amanda

Answer:

====================End Question=====================

Question: How can I fix the orientation of auto awesome movies?

Google Photo Assistant creates auto awesome movies from my photos and videos. They are often fantast…

Google Photo Assistant creates auto awesome movies from my photos and videos. They are often fantastic but invariably unusable as they are the wrong orientation. If I try to turn my device to fix the orientation for viewing, the movie ends up even smaller. How can I force auto awesome movies to only create in landscape orientation?

Answer:

Hello Andrew,

Thanks for posting in the Google Photos Support Community.

We appreciate your feedback and suggestions. To fix the orientation of auto created movies in Google Photos, I recommend sending this as a feedback to our product team directly. Here's how you can do so:

Open Google Photos and make sure you're signed in.
In the top left, click Menu.
Click Send feedback.
Click Submit.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Thanks Amanda. I think I have found the answer - I am taking photos and videos in portrait orientation, where the auto-awesome movies are created in landscape orientation. I will start using landscape more and the auto-awesome movies should indeed be awesome from now on.

Answer:

Thanks Amanda. I think I have found the answer - I am taking photos and videos in portrait orientation, where the auto-awesome movies are created in landscape orientation. I will start using landscape more and the auto-awesome movies should indeed be awesome from now on.

Answer:

====================End Question=====================

Question: I was not able to use it,as the app is not at at all updating in my device. It allways shows can't install app error 506. This happens only for this app other apps getting properly updated. Please help me

I was not able to use it,as the app is not at at all updating in my device. It allways shows can't i…

I was not able to use it,as the app is not at at all updating in my device. It allways shows can't install app error 506. This happens only for this app other apps getting properly updated. Please help me

Answer:

I was not able to use it,as the app is not at at all updating in my device. It allways shows can't install app error 506. This happens only for this app other apps getting properly updated. Please help me

Answer:

Hello Navaneeth,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Let me know how it goes.

Regards,

Amanda

Answer:

====================End Question=====================

Question: missing photos

i have lost many photos of mine which has been backedup prom my phone from 1-1-2016.. cant find thos…

i have lost many photos of mine which has been backedup prom my phone from 1-1-2016.. cant find those pics any mone and i lost that phone too , kindly recover my photos for me .. thanks

Answer:

Hello there,

Thanks for posting in the Google Photos Support Community.

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

====================End Question=====================

Question: Fun photos

Balance kr

====================End Question=====================

Question: My photo return

My photo

====================End Question=====================

Question: I wanna buy more than one photo book at the time: how can we do that? Thanks.

I wanna buy in one transaction both photo books i've just made. I don't wanna pay shipping cost twic…

I wanna buy in one transaction both photo books i've just made. I don't wanna pay shipping cost twice. How can we do that? It looks like a issue for other people also.

Answer:

Hi Isabelle Lebire,

Unfortunately, There is no option to purchase 2 or more photo book at the same time.

Please send the feedback to Google Photos team about your requirement.

To send the feedback, follow the steps mentioned in https://support.google.com/photos/answer/6156065?hl=en&ref_topic=6156079 this page.

Answer:

====================End Question=====================

Google photo QA

Wednesday, May 4, 2022

After update late Jan 2019, early Feb all edits no longer Save, only save copy, sync and backup work fine

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