Wednesday, May 4, 2022

I opened photos app and found out that someone else uploading his photos on my photos app

Question: I opened photos app and found out that someone else uploading his photos on my photos app

Trying find out why someone else photos uploading to my photos?

Hi Rony, 

The only way someone could do this is if they had access to your phone or computer, or if they had your username and password. 

If you know that no one has access to your devices, I would highly recommend you follow instructions to Change Your Password on your account. This will prevent anyone else from uploading photos to your account. 

Hope this helps. 

Thanks,
Kyle


Answer:

Thanks but have one more question.  I had another phone that was with my Google abound on it, the phone was stolen long ago. Is it possible that the person who use the stolen phone used and than his photos came to my account? And can Google help me by deleeting my photos from the stolen phone?

Answer:

It could be possible if they stole your phone with your account on it, that is why we highly recommend that you follow instructions to Change Your Google Password. 

Also, if you had Find My Device enabled on your stolen phone, you can track it and wipe the device from here: https://www.google.com/android/find

Hope this helps!

Thanks,
Kyle


Answer:

Hi Rony, 

The only way someone could do this is if they had access to your phone or computer, or if they had your username and password. 

If you know that no one has access to your devices, I would highly recommend you follow instructions to Change Your Password on your account. This will prevent anyone else from uploading photos to your account. 

Hope this helps. 

Thanks,
Kyle


Answer:



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Question: Why can't I download one of the videos backed up on Google Photos app on my Android device?

I back up all my videos on my google photos account. Recently, I couldn't download one of my backed …

I back up all my videos on my google photos account. Recently, I couldn't download one of my backed up videos. Every time I attempt to download it, the following message appears: "Video is still processing & can be downloaded later". I tried all solutions, and neither has succeeded.

Answer:



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Question: Photos tagged as Favorite not showing up in Favorites Album

The new ability to tag a photo as a favorite is a great new feature. I have just used it for the fir…

The new ability to tag a photo as a favorite is a great new feature. I have just used it for the first time. However, there is a bug because not every tagged as favorite photo is showing up in the 'search favorites' virtual album. I have a screenshot (link showing four photos tagged favorite but not displaying in favorites page) showing the case where photos are missing on the favorites results page. Sharing this bug report in the hopes it can be fixed soon! thanks!

Answer:

Hi Craig,

Welcome to the Google Photos Help Community.

Thank you for bringing this to our attention. I've replicated this issue and see that there isn't any such bug. However, please check if you're able to view all photos marked as favorite on the Google Photos app on a different device?

In the meantime, let's try these steps on your browser:
Let me know how it goes.

Best,
Nadia


Answer:

I have this same issue. I have favorited a number of photos; some on mobile (iOS) and some on web (PC Firefox).   Not all starred photos are showing up in the virtual "favorites" album on mobile; they show up fine on the web browser.  However, if I go to where those photos are in their custom albums I created  (both iOS and pc), you can see they all have stars on them.

I've logged out and back in on iOS, uninstalled google photos, rebooted the phone, and reinstalled the app, with no change.


Answer:

photos I tag with the "heart icon" in android app just shows in favorites album of photos app, not in browser. Also, photos I tag as favorite (star icon) in browser, are available only in favorite album shown in browser, not app

Answer:

@Georges
Probably an erroro: the hearts can be used for shared viewers who are allowed to comment and/or like and maybe they land in the Favorites album also. The stars are for the owners only.


Answer:

"They are showing but you have to expand each date with that little arrow."
Sorry, I see them automatically expanded here in https://photos.google.com/archive as well as in the Android app. Can you give more info or add a screenshot ?


Answer:



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Question: Can't find my videos from April 2019 and photos from April 2019

Everything to look for them



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Question: I accidentally deleted 1000 photos from my archive thinking they would always be on the cloud

I accidentally deleted 1000 photos from my archive thinking they would always be on the google cloud…



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Question: How recover my deleted photos

Recover my deleted photos

Hi Jyothi,

Thanks for posting to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Incase, if you're referring to recover your photos deleted permanently from trash, unfortunately, there isn't any way to recover them. If not, please check if you see the photos/videos on trash as you can always recover photos/videos from the Google Photos app trash.

If you have back up & sync on, photos and videos you delete will stay in your trash for 60 days. You can recover deleted items by following the below steps:

  1. Open the Google Photos app .
  2. At the top left, tap Menu , then Trash .
  3. Touch and hold the photo or video you want to recover.
  4. At the top right, tap Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.
Incase, if you're unable to restore from the Google Photos, the following things could be the reasons:
  1. Photos and Videos moved to trash more than 60 days ago.
  2. Photos and Videos moved to trash, then emptied your trash.
  3. Photos and Videos moved to trash permanently deleted from your trash.
If you don't find the photos/videos, I'd recommend you look for your photos/videos here, signing in with all your Google accounts if you have more than one:
    I'd also recommend you contact the Google Drive support team as they can restore photos up to 21 days after deletion if the photos/videos are available in the Google Drive. You can click the "Missing or deleted files" entry of the contact form and request a phone call or any other option that works for you.

    Check out these handy Help Center articles for more information on how to "See if you can restore deleted photos & videos" and "Find missing photos & videos".

    Keep me posted.

    Best,
    Sonya


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    Question: I'm looking for my paintings my art my family my pets Friendly Ghost the Bose angel on a cloud and

    X my pictures my photos my family my pets angel on cloud Ghost Friendly Ghost and more

    Hi Darlene M. Leahy,

    Please visit https://photos.google.com, if you have already backed up those photos/videos into Google Photos. If you didn't , check your other options like your hard disk, other cloud storage, etc.


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    Question: Message 'backup voorbereiden' blijft in beeld. Foto's worden niet geupload

    Google foto in en uitgeschakeld. Geen reultaat

    Hi Patrick,

    Thanks for reaching out to the Google Photos Help Community.

    I certainly understand the importance of being able to backup photos and videos. Please know that, if a photo or video didn't back up, it might be because:
    • Item size: Photos larger than 75MB or 100MP, videos larger than 2GB, and items smaller than 256 x 256 can't be backed up.
    • Slow network connection: Your device might have a slow or no network connection.
    • Unsupported file type: See which file types can be backed up.
    You may also check your back up status here:
    1. On your Android phone or tablet, open the Google Photos app .
    2. At the top:
      • If you see a number: It means there's still that many photos that haven't been backed up.
      • Back up is complete: If you see Upload complete .
      • "Waiting for Wi-Fi": Change your settings or connect to a Wi-Fi or mobile network. Tap the card to change your settings.
      • Back up is off: If you see Back up off . Tap to turn on back up.
    You might also want to check this help center article for more information on My photos aren't backing up.

    Keep me posted.

    Best,
    Nadia


    Answer:

    • "If you see a number: It means there's still that many photos that haven't been backed up" 
    • I keep seeing this one foto trying to back up. Cant stop it. Even after i removed that one photo it still keeps trying to back it up. I ll tried everything, even stop the app, but still it keeps trying. How can i stop it?


    Answer:

    hi! i have the same problem.. i want to upload picturesfrom my pc, but when he's prepairing the pictures, he just stops half way through en never continues… even when i wait hours and hours.. HELP!

    Answer:

    @Eve
    How did you try to upload ? 
    You find different upload options in this article.


    Answer:

    Same problem. I've moved it to google drive and download again. But still has the problem. I've 9 pictures. Here's one of them. Certainly a bug with the backup.

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    Question: If someone sent a video to me would it show up as a video my phone took

    Trying to figure out where a video came from



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    Question: How to automatically delete photos which have been synchronised from my computer to my Google Photos

    When I use Google Photos for Android, it uploads all the photo's I take to my Google Photo's. There …

    When I use Google Photos for Android, it uploads all the photo's I take to my Google Photo's. There is a "Free up space" option in the settings that will delete all the photo's off of my 'phone after it has uploaded them, thus freeing up space.

    I want to do exactly the same on my Windows PC. I've installed the "Backup and Sync" software from Google, which synchronises my photo's folder with my Google Photo's, which has the effect of uploading any pictures and videos I put into my photo's folder.

    Once they're uploaded, I want them deleted off my computer, as I don't need them on there, and they're taking up space. Currently, Backup & Sync is working on a folder of 1600 videos. It's uploaded 10 so far, but there's no way I can manually delete them off my computer because I'd have to search through all 1600 to see which 10 they are.

    How do I get the videos deleted once they're uploaded, but before the entire folder has been uploaded? 1600 videos will take weeks to upload and I want to free up space before then.

    Essentially, I want the same "Free up space" option for my computer, or to be able to select in the Settings the option to delete as soon as it's uploaded successfully. This would also make startup a lot faster because currently it has to scan through all 1600 videos to see which ones it's already uploaded, and if I've changed any of them.

    Thanks.

    Answer:

    I think your only option is to pause Backup and Sync making sure you have Don't delete from everywhere in your preferences then remove everything from the source folder which doesn't have a green tick. Resume the backup to finish off the uploaded videos and report Backup complete.
     
    You should not delete any of the uploaded videos until you have checked they are working at full resolution and as a personal opinion I think it unwise to delete them. Buy a cheap USB pen drive and move them to it from the monitored folder, then move another batch in to get backed up. You could select some of the largest to reduce the space used 
     
    NOTE: Once uploaded and the originals deleted you do not have any backup, just a single copy online.
     
    As far as automatic deletion is concerned, you can reach out to Google using the feedback option asking for that as a feature request
     
     


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    Question: Hi I'd like to create an account for a group alias of two people (gschool-brand@). How do i do this?

    Hi, I'm trying to create an album that's owned by a team alias. This way, if I ask others to add thi…

    Hi, 

    I'm trying to create an album that's owned by a team alias. This way, if I ask others to add this alias to their photos, all of the photos will pop up in the "shared" section. However, because the alias isn't necessarily an email account, I'm not sure if I'm able to do this. Is there a way to add the group alias as the name of the photos account without using my personal account to do so? 

    I've tried searching this, but since groups is an internal platform, I don't think it works. Could you please advise me on this?

    Answer:

    Just for viewing only, you can send an album-link to some platform via normal mail. 
    But for coöperation, you need to send to individuals with gmail-adresses only, else they can't add their own pictures to your album or type comments. 
    But because that always will create a garbage album, you better can ask the platform to send pictures to your adress via normal mail-attachments or via wetransfer. Then you are able to select suitable pictures, to improve them by some editing and especially take care for correct dating to get them in good order in your album with appropriate descriptions. 
    Big job, so good luck.


    Answer:



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    Question: Where can I find my missing photos?

    I've already posted on this community a while ago and still no response. I'm missing over 200 photos…

    I've already posted on this community a while ago and still no response. I'm missing over 200 photos that we're suppose to be in a pastry portfolio. I've already tried looking up different time stamps and the email address is correct. I never deleted the photos from Google Photos. How can I retrieve them?

    Answer:



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    Question: how can I delete a google account connected to google photos?

    I have two google accounts on my iPhone and google photos is downloading my pictures onto both accou…

    I have two google accounts on my iPhone and google photos is downloading my pictures onto both accounts but I just need it to download onto one. How do I delete the other account without deleting all my pictures on my main account?

    Answer:

    Hi bambijesss!
    You can select the menu three lines left on the left. There tap on your email. Then select the mail for which you want to turn off AutoBackup. And tap on 
    — Remove active account. 
    This will lead to the fact that there will be no AutoBackup in this account, but if you need it, you can always select this email address again and enable it. This way, you can select accounts for download: either  — Remove active account, or re-enable it


    Answer:



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    Question: Please help I accidentally reboot my phone and photos disappeared 3 months ago and I want them back

    Nothing

    Winnie, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
     
    Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  


    Answer:



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    Question: Can I adjust the backup time for syncing from iPhone?

    I would like to know if there is a way for me to adjust the time it takes Google Photos to download …

     I would like to know if there is a way for me to adjust the time it takes Google Photos to download a photo I take on my iPhone. Sometimes I take photos or screenshots and will delete them in a couples hours or days and they are not worth saving on Google Photos. I am trying to avoid having to delete them from my phone and Google. And I also do not want to have both those photo systems synced to the point where if I delete a picture on my phone, it will delete on Google.

    Answer:

    Hello Hannah,

    Welcome to the Google Photos Help Community.

    I completely understand where you're coming from. However, there isn't any way to adjust the time it takes Google Photos to download a photo you take on your iPhone. If you feel some photos aren't worth saving to Google Photos, I'd suggest you turn off backup & sync option and manually backup only those photos which you want on Google Photos.

    Also, just to let you know that once if the Photos and videos are backed up to the Google Photos then deleting the photos/videos from the Google Photos will also get deleted from your device.

    Deleting them from your device gallery/iCloud wouldn't delete the backed up copy in the Google Photos/Cloud. However, if you delete them from the Google Photos/Cloud it will get deleted from your device/iCloud. Unfortunately, there isn't way to delete them.

    Photos and videos you delete are also removed from:

    Keep me posted.

    Regards,
    Sonya


    Answer:

    Hello Hannah,

    Welcome to the Google Photos Help Community.

    I completely understand where you're coming from. However, there isn't any way to adjust the time it takes Google Photos to download a photo you take on your iPhone. If you feel some photos aren't worth saving to Google Photos, I'd suggest you turn off backup & sync option and manually backup only those photos which you want on Google Photos.

    Also, just to let you know that once if the Photos and videos are backed up to the Google Photos then deleting the photos/videos from the Google Photos will also get deleted from your device.

    Deleting them from your device gallery/iCloud wouldn't delete the backed up copy in the Google Photos/Cloud. However, if you delete them from the Google Photos/Cloud it will get deleted from your device/iCloud. Unfortunately, there isn't way to delete them.

    Photos and videos you delete are also removed from:

    Keep me posted.

    Regards,
    Sonya


    Answer:



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    Question: Photos can't be grouped by faces of people however face grouping is enabled

    Face grouping not working

    Hi Devendra Patel,

    It may take few mins to few hours to identified new people face. Please try the same after some time.

    Also As Mark Dodsworth told in this post,
    Another way to force sorting people, is by creating new albums with the photos you want searching. This makes Google scan these photos for the things, people and places within.

    Please follow this post for more details.


    Answer:



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    Question: Can I swift account for getting the Photos to my computer?

    I logged on to my computer but the photos is connected to the old account on my phone. Can I switch …

    Hi Ingela,

    Thanks for reaching out to the Google Photos Help Community.

    Just to confirm, are you referring to move photos from one account to another? If so, you can move them to a different account. To change the account that you backed up your photos to, share your photo library with that account. Learn to share your Google Photos library with another account.

    If that's not the case and you have multiple accounts, you can choose which account you're using and switch accounts on the Google Photos app:
    1. Open the Google Photos app.
    2. Tap Menu .
      • If you don't see the menu icon in the top left corner, tap back until you're on the app home screen. 
    3. Look for the name and email address of the account you're using at the top of the screen.
    4. Tap the Down arrow .
    5. Tap the account you want to use or tap add account.
    Let me know if you have any additional questions.

    Best,
    Nadia


    Answer:

    Thank you for your help. I shared my old account to my new account according to your instructions so I can see all the pictures now on my new account, thats great! But it seems that my phone is connected to the old account so if i take new photos I guess they will get into the old account. How can I solve that? (Isn´t there any Swedish speaking support it is a bit hard to explain….)

    Answer:

    Hi Ingela,

    Thanks for writing back.

    If I understand you correctly, you have your old account connected to your device and all photos are getting backed up to your old account. Hence, to change this, you'd like to backup all photos and videos to your new account, correct? If so, you may add your new account on the Google app and select automatic backup on this new account. Here's how:
    1. Open the Google Photos app.
    2. Tap Menu .
      • If you don't see the menu icon in the top left corner, tap back until you're on the app home screen. 
    3. Look for the name and email address of the account you're using at the top of the screen.
    4. Tap the Down arrow .
    5. Tap 'Add account' and add your new account (if you've already added your new account, you may select your new account).
    Select the account to backup your photos and videos on:
    1. Open the Google Photos app.
    2. Go to Settings and click Backup & sync.
    3. Under 'Backup account', click on the email address and select your new account.
    4. This way all the photos and videos will now be backed up to your new account.
    Let me know the progress.

    Best,
    Nadia


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    Question: Can I create an entirely separate folder that removes photos from the main "Photos" area?

    I was wondering if there is a way to create entirely separate folders for my photos. For example, I …

    I was wondering if there is a way to create entirely separate folders for my photos. For example, I want my phone pictures completely separate from my digital camera photos. Something like Drive has. Another important aspect I was wondering if available is if I am able to select that folder to upload the photos directly to instead of them being jumbled together and me having to sort through and choose which ones go where. I would rather not transfer all the photos to the Drive app but I might be open to that option.

    Answer:

    Hello Hannah,

    Welcome to the Google Photos Help Community.

    Unfortunately, there isn't any way to create entirely separate folders for your photos and back them up as it is. In photos, what ever folder you backup will back them as individual photos and then you need to create folders/albums again.

    However, we really appreciate leaving feedback for the development team as this is a best way to see new features and changes rolled out in future versions of Google Photos. If there are any other improvements or ideas you've about Google Photos, you can always leave them under Help & Feedback and they will reach the developers directly:
    1. Open the Google Photos app on a mobile device or go to photos.google.com using a computer.
    2. At the top left, touch or click the menu icon > Help & Feedback.
    3. Touch or click Feedback. You can tell us things like:
    • What you like or dislike about the app.
    • Things that are confusing or don't work.

    Also, it helps us understand your feedback if you check the box to include screenshots and logs.

    Let me know if this helps.

    Best,
    Sonya


    Answer:

    Hello Hannah,

    Welcome to the Google Photos Help Community.

    Unfortunately, there isn't any way to create entirely separate folders for your photos and back them up as it is. In photos, what ever folder you backup will back them as individual photos and then you need to create folders/albums again.

    However, we really appreciate leaving feedback for the development team as this is a best way to see new features and changes rolled out in future versions of Google Photos. If there are any other improvements or ideas you've about Google Photos, you can always leave them under Help & Feedback and they will reach the developers directly:
    1. Open the Google Photos app on a mobile device or go to photos.google.com using a computer.
    2. At the top left, touch or click the menu icon > Help & Feedback.
    3. Touch or click Feedback. You can tell us things like:
    • What you like or dislike about the app.
    • Things that are confusing or don't work.

    Also, it helps us understand your feedback if you check the box to include screenshots and logs.

    Let me know if this helps.

    Best,
    Sonya


    Answer:



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    Question: Missing older pics moved from one account to another by creating a shared album and add to library.

    Moved older pics from an account to another by adding to a shared folder and then, on the current ac…

    Moved older pics from an account to another by adding to a shared folder and then, on the current account, adding to library. All pictures are now on the current account when I access it on my desktop, but won't show on my library when I access it on iPhone. Already removed app and reinstalled it, app is updated. Photos will show, though, if I search for "recently added\

    Answer:

    The Google app can't work on iPhones very well, unless the app is hold open when having good wifi for an hour. Check in the general app-settings if you can allow for background operation and battery-saving off. 

    Just for viewing you better may use the browser on photos.google.com, but lowsy Safari always has 100 tabs open, so that may not work very well either. And even then you need to have good wifi to prevent using too much mobile-data when viewing Google Photos. 

    The appearing in automatic Google albums like the people-album can be delayed also, because it are older pictures in the timeline. It is much better to create thematic albums yourself. 

    In general: for Google Photos you should have an Android and a Windows-computer - on Apple you should stick to iCloud and a Macbook.


    Answer:



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    Question: I want back all my photos

    I add an another account now I don't find my old photos



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    Question: Restaura fotos apagadas



    Check this out:
     
     
    Have a great day Luiz,
     
    Shannon


    Answer:



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    Question: How can I change my Shutterfly password?

    Change Shutterfly password

    Hi Toni,
     
    That's not really a Google Photos question, but maybe this will help:
     
     
    Best regards,  Dougsap (volunteer Google Photos user)


    Answer:



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    Question: Unlimited google photos storage gives error "Computer has run out of storage"

    I have backed up part of a 220gb video archive and the backup has halted with the above error.

    Hi there,

    Thanks for reaching out to the Google Photos Help Community.

    I certainly understand the importance of being able to backup photos and videos. Please know that, if a photo or video didn't back up, it might be because:
    • Item size: Photos larger than 75MB or 100MP, videos larger than 2GB, and items smaller than 256 x 256 can't be backed up.
    • Slow network connection: Your device might have a slow or no network connection.
    • Unsupported file type: See which file types can be backed up.
    If that's not the case, you may also upload photos and videos to Google Photos from your browser:
    1. On your computer, open photos.google.com.
    2. At the top right, click Upload.
    3. Find and select your photos.
    4. Click Open.
    Also, it would be great if you can share a few screenshots of the issue you're experiencing. Please don't share any personal or account information when sending the screenshots.

    Keep me posted.

    Best,
    Nadia


    Answer:



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    Question: How does this look

    I like young guys renaming me out



    ====================End Question=====================


    Question: Unable to access google Photos

    I was able to access photos till yesterday but now i get this error.. "We are sorry, but you do not …

    I was able to access photos till yesterday but now i get this error.. "We are sorry, but you do not have access to this service.Please contact your domain administrator for access."  I want to download all the photos . Can you please enable my access temporarily so that I can back them up in another account?

    Answer:

    Hi Sachin,
     
    It sounds like your Google Account (or the account that Google Photos thinks you are using) is some type of Education, G Suites, or other account with a local Adminstrator.  You will need to figure out who the administrator is (possibly via the organization's website) and contact them.
     
    There are few, if any, Google Employees in this forum and none of us have access to your accounts or personal data.
     
    Good luck,  Dougsap (volunteer Google Photos user)


    Answer:



    ====================End Question=====================


    Question: How to get the backed up photos again on device

    How to get backed you photos again on Devi ce

    Hi Faisal,

    Welcome to the Google Photos Help Community.

    To assist you better, could you please confirm if you're trying to download all of your photos from the Google Photos on to your device? If yes, you will have to download each photo individually in order to save it to your phone, as there's no way to do a bulk download using the Google Photos app:
    • Sign in to the Google Photos app.
    • Select the photo you want to download.
    • Once the photo is open, click on the three dots icon.
    • Select Download.
    Just a heads up: If the photo is already available in the phone, you won't see the download option.

    For bulk download, you can download the photos from web (photos.google.com) by clicking on the "Download All" option. If you don't see the "Download All" option, please follow the below steps:
    • Log on to photos.google.com on your computer.
    • Sign in to it.
    • click on the Photos option on the left.
    • Select the photos you want to download. (Click the first photo in its upper left corner. The photo will now be selected. Now scroll down to the last photo, hold shift, and click the last photo. This will select all photos in your library).
    • On the top right corner, click on the three dots icon.
    • Click on Download. This will download all the photos that you've selected in zip format. You can then unzip them using any archive utility.

    If the photos are in large numbers, could you please try downloading the photos through Google Takeout, be sure to unselect all products except Google Photos.

    If that's not the case, could you please elaborate the post with a few more details so that I'll be able to address the issue with the best possible solution?

    Keep me posted.

    Best,
    Sonya


    Answer:



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    Question: I deleted all the photos by accident. Can you help me restore them?thank you

    the deleted photo not in trash ,i try to find it , but i thing i delete it forever, help me to resto…



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    Question: Effect of local file renaming on sync?

    I have a local folder for my photos on my hard drive which I sync to google photos using backup and …

    I have a local folder for my photos on my hard drive which I sync to google photos using backup and sync. In this local folder, I put photos from various sources (DSLR, Gopro, smartphone, other peoples photos etc.), say from a holiday. I now want to re-name the files with a yymmdd_hhmm prefix to order them by the date and time taken, since depending on the device the files are named differently. The question now is: Will backup&sync treat these as "new" photos and start backing them up again? If this is the case, then in the future I will first collect all the images in a separate temporary folder, not synced, re-name the files and only afterwards move them over to my general photos folder. However, I still like to know the general behavior of backupo&sync regarding renaming files since there could be all sorts of reasons to do that with already synced files.

    Answer:

    Hi Sebastion, this is a question best answered by yourself by testing a small batch. We don't get any details about the expected behaviour from Google, but my experience is that the name change will not be synced to, or create duplicates in Google Photos.  The problem is what happens in 3 or 6 months as the product is refined, or you decide to rearrange your folders, it is possible that they will be looked at as new photos uploaded again.

    I would advise going with your future option of uploading after changes are complete, and I only make subsequent changes by moving photos to a temporary folder, which will delete online subject to preferences, then moving them back after the change. Remembering to re-add to any albums which is easily accomplished using the Recently added​ page.

    Sorry I can't be more specific,

    Regards,
    Peter


    Answer:

    I renamed my phone's Camera folder and Google Photos app is resyncing the whole folder.  I"m looking for a solution at the moment to stop syncing.  I guess I need to disable automatic back-up?

    Anybody has another solution?

    Thanks.


    Answer:

    Even more problematic if you rename a folder, especially a folder with various subfolders and large files.  I am wondering if it will work to pause or quick the backup and sync and rename both locally and in google drive and then restart the sync?  Otherwise it seems like a simple renaming will create a lot of inefficiencies.

    Answer:

    Rename your Folders or files through google drive web page, not on your pc/Mac. It will then only change the names and not force a complete folder upload.

    Answer:



    ====================End Question=====================


    Question: https://support.google.com/photos/thread/168263?msgid=168263

    Including the following information can help others answer your question faster



    ====================End Question=====================


    Question: Recover text messages

    I'm unable to see my backed up text messages



    ====================End Question=====================


    Question: I have lost all contacts plhotoes vidioes

    I reset my phone and i ended. Up deling everything

    Hi Patsy,
     
    prior to resetting the phone did you ever visit the https://photos.google.com website to see if all the photos were there?


    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:

    I'm sorry, based on the available clues the only copy of your photos and data was permanently erased by the factory reset and nothing can be done.

    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:

    Hi Patsy,
     
    prior to resetting the phone did you ever visit the https://photos.google.com website to see if all the photos were there?


    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:



    ====================End Question=====================


    Question: An update was installed yesterday. Now my google photo app just stops and does not backup photos.

    Reinstall and update. Same issue app stops

    Hi Alexis,

    Welcome to the Google Photos Help Community.

    I certainly understand your concern as you're unable to access and backup photos. Let's try few steps here to see if they help:
    1. Close the Google Photos app and re-launch it.
    2. Sign out and sign back in to Google Photos with the same Google Account.
    3. Clear App data:
      • Open your device's Settings app (not the Google Settings app).
      • Touch Apps.
      • Select Google Photos in the list.
      • Touch Clear data.
    4. Uninstall Google Photos updates on your Android phone:
      • Visit the Google Play Store.
      • Open Google Photos.
      • Touch on Uninstall update.
    5. Restart your device.
    You might also want to check this help center article for more information on My photos aren't backing up.

    Let me know how it goes.

    Best,
    Nadia


    Answer:



    ====================End Question=====================


    Question: Workaround for Google Photo downloads larger than 3.3GB always failing?

    Repeated download attempts across different types (wired/wireless) connections don't resolve the pro…

    Hi there,

    Welcome to the Google Photos Help Community.

    To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

    Keep me posted.

    Best,
    Sonya


    Answer:

    There is an album. I click the three vertical dots, then select :download all".  The download starts and does fine until about 3.3GB, then fails. Every single time with a "Network Error".  It isn't a drive space issue. It is a network issue.  As the download approaches the 3.3GB, it begins to slow down, then suddenly stops with the failure.  It is odd.

    Answer:

    @Rootless
    How big is the album (number of items and GB)? 
    Did you already try to download in batches ? 
    To select multiple photos, see this link.


    Answer:

    I'm unable to find anything that lists the number for photos or total size.  I would love to download it in batches, but manually selecting the photos, one by one, is not an option ( I realize multiple photos can be selected and downloaded in a group, but it still requires manual selection, one by one).

    Answer:

    "I realize multiple photos can be selected, but it still requires manual selection, one by one"
    Of course not. Did not you see the link in my post? It says:
    1. Select the first image:
      1. Hover over the first picture
      2. Click the white circle with check mark at the top-left corner of the photo
        The circle will turn blue with a white check mark
    2. Scroll to the last picture you want to select. You can use the mouse wheel, arrows or Page Down keys, but you need to wait till the thumbnails are loaded. 
    3. Press the "Shift" key and keep it pressed while selecting the last image.
      It's OK to click on the last image when it turns blue as you hover over it, otherwise you must wait longer.
      Now all pictures between the first and the last selected picture are selected.


    Answer:

    Yes. There are no delimiters, labels, or markers (numbers, etc.), on the pictures.  There is no way to reference break-points or groupings (i.e. where did I leave off?) when attempting to download in batches.  Do you know of any?

    I tried downloading again with a large grouping and it still fails at ~3.3GB.


    Answer:

    "There is no way to reference break-points or groupings (i.e. where did I leave off?)"
    I thought about the new option to add a star, but they obviously forgot (?) to implement that option in albums. You can give it a "Like" but that is not visible on the thumbnails. Finally you could add a comment, but then you must get a shareable link first and enable comments. It would try to note/remember which photo was the last selected.


    Answer:



    ====================End Question=====================


    Question: I would like to choose order of photos in a shared album



    You find some info here.

    Answer:



    ====================End Question=====================


    Question: i need my old photos restold

    i need my old photos

    Mohomed, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
     
    Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  


    Answer:



    ====================End Question=====================


    Question: Picture received to my messaging. It's to blurry to see, tap to open says can't display, Why

    Every thing sometimes it will say it's to big, other times doesn't exist or can't be displayed

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:



    ====================End Question=====================


    Question: How to make videos go faster

    Edit the video

    Hi Katie,

    Thanks for reaching out to the Google Photos Help Community.

    To assist you better, could you please let me know what exactly are you referring  to when you say "make videos go faster"? Also, please elaborate your post and help me understand the issue so that I'll be able to address your issue with the best possible solution.

    Keep me posted.

    Best,
    Nadia


    Answer:



    ====================End Question=====================


    Question: Face grouping europe

    Hi! I am from Hungary and I turned on face grouping several weeks ago, because I saw the option in s…

    Hi! 
    I am from Hungary and I turned on face grouping several weeks ago, because I saw the option in settings. So far it doesn't seem to work, I have the people library and nothing is in it. I saw some news from august that it is coming to europe, but I can't find any dates. Is this only my issue, or is it not out yet? 

    Thanks.

    Answer:

    Hi ATIX,
     
    we've seen other reports of face grouping coming to some European countries, so Google is likely making the feature available there.
     
    As for your issue, there are unfortunately no user-accessible options or settings other than toggling face grouping. Therefore, the only suggestions I have are to turn off and then on again face grouping, and upload more photos of people so that this hopefully triggers Google Photos to start scanning you library.


    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:



    ====================End Question=====================


    Question: I need my imo photos

    it is my family photos



    ====================End Question=====================


    Question: Recover deleted texts

    Back up my text messages and call logs

    This has nothing to do with Google Photos, unless you are talking about the images in text-messages only. 
    But then you must be much more clear.


    Answer:



    ====================End Question=====================


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