Google photo QA: This app lose my photo

Question: This app lose my photo

I already sync all albums . Today I find two albums was lost by itself . It's in urgent , please hel…

Hi Taghreed,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand the importance of being able to see albums in your account. To help you better, Could you please confirm, if you're able to view these albums through the web version of Google Photos?

In the meantime, please follow these steps on your device:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.

If possible, try checking the photos from another device to see if that helps.

Keep me posted.

Best,

Nadia

Answer:

Hi Taghreed,

Thanks for writing back.

Please know that, photos/videos will be removed from the album only if they are manually removed from the album or deleted from the Google Photos Library. However, you may also visit this help center article for more information on finding photos.

Let me know the progress.

Best,

Nadia

Answer:

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Question: почему апликация останавливается? я щахожу а она выбрасывает меня сама и так несколько раз

апликация гуглфото останавливактся по несколько раз 1 раз говорит что заидет заного 2 раз говорит чт…

апликация гуглфото останавливактся по несколько раз

1 раз говорит что заидет заного

2 раз говорит что остановился

3 раз захожу и быстро нажимаю что то перехожу либо в настроики либо открываю фото

и иногда работает и остаюсь в программе иногда и это не помогает , сного выбрасивает в главное меню..

помогите пожалуйста с этим проблемом.

Answer:

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Question: The synched fotos from my lost mobile are not appearing in Google Photos on a PC

I lost my phone today just to realize that the synching of the pictures to Google Photos is not work…

I lost my phone today just to realize that the synching of the pictures to Google Photos is not working. I had backup and synch enabled in my phone and whenever I was taking a picture, the icon of backing up to the cloud icon was appearing. If I reviewed them on my phone (Android MotoG3), they were there in Google Photos. But now checking on my PC with the same account, they are not there. Is there any way for Google support to check my profile and fix this mess? Thanks.

Answer:

Hi Martinchu,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand the importance of photos and videos on an account. Please know that, as this is the intended behavior of Google Photos library, it will show all the photos in your device under Google Photos Library irrespective of the photo being backed up or not. Also, have you confirmed if the backup was complete (upload complete

) on your device?

In the meantime, please ensure that you're signed in to the right account on your device and check for the following things:

Are they in the trash: https://photos.google.com/trash.
If you suddenly lost your photos, they might have a different date. If a photo is added from a device with different date and time settings, the timestamp may be wrong. Learn how to change timestamps on photos.
Search for a person, place, or thing in the photo:

On your Android phone or tablet, open the Google Photos app .
At the top, type what you want to find, for example: "dogs", "New York City", or someone you've labeled.

If your search is coming up empty, try:

Search with a different keyword.
Search again in 3—5 days. It can take awhile for photos to be searchable.

Also, if something isn't in your trash, it can't be restored. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device's Gallery app, without being backed up.

You may also visit this help center article for more information on Finding missing photos

I'd recommend you look for your photos here, signing in with all your Google accounts if you have more than one:

get.google.com/albumarchive
drive.google.com (under Google Photos)
other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud).

I'd also recommend you contact the Google Drive support team as they can restore photos up to 21 days after deletion if the photos are available in the Google Drive. You can click the "Missing or deleted files" entry of the contact form and request a phone call or any other option that works for you.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

Hi Nadia. Thanks for the quick reply. However, I had already gone through all of them before posting with no luck. The recently changed feature to synch up all my pictures has not work for whatever reason and I am unable now to blame Google as my device was lost (you mention to review certain things but I have lost my phone..). Thanks.

Answer:

Hi Martinchu,

You're welcome.

Do write back if you have any additional questions.

Best,

Nadia

Answer:

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Question: I cannot change accounts in daydream. The icon on the bottom does not go to the correct account

I have clicked on the accounts icon on the bottom of the gallery but pictures do not change accordin…

I have clicked on the accounts icon on the bottom of the gallery but pictures do not change according to the account selected. i have gone as far as to completely remove account 1 so that only account 2 is logged in but i still see all the pictures of account 1 but none of the pictures of account 2

Answer:

Please head over to the Daydream Support site at:-> https://support.google.com/daydream/?hl=en#topic=7105096

Answer:

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Question: How do I stop an automatic upload from a memory card inserted in my AcerChromebook to Google Photos?

I have an Acer Chromebook and DO NOT have the Google Photos App on my Samsung phone. I also have a N…

I have an Acer Chromebook and DO NOT have the Google Photos App on my Samsung phone. I also have a Nikon DSLR camera and I will occasionally upload my photos onto Amazon Prime Photos from my Chromebook - by inserting my memory card into my Chromebook. For some reason, RANDOM pictures are getting uploaded from both my phone AND my Nikon onto Google Photos. It's not all of them - they don't go in order - and often I don't even have my memory card in my Chromebook; they just upload. I have only occasionally used Google Photos to share pictures with family members; I keep all my photos in Prime Photos. I have spent hours deleting the photos (because my memory is almost out on my Gmail and I keep getting warnings that I won't receive emails) but then new photos will upload. I have tried to look through my settings and I CANNOT find whatever is causing this automatic upload. Anyone know how to stop it? I do have a work gmail account and a personal gmail account just in case that makes any difference. Any help would be GREATLY appreciated! Thank you!

Answer:

Hi Julie,

Thanks for posting in the Google Photos Help Community!

It sounds like photos from your PC are automatically uploaded to the Google Photos. If so, could you please check the following aspects on your device that may help resolve this issue:

Check if you've downloaded and installed Backup and Sync tool on your computer which automatically backs up photos from your PC to Google Photos. If yes, try uninstalling the tool which may help fix the issue.
Check if Google Drive option is enabled in photos.google.com settings. If so, try disabling the option and see if that helps in resolving the issue. (go to photos.google.com > at the top left corner click on the hamburger icon > from the menu list click on Settings > locate the Google Drive option and disable it.)
Also, check if you've signed into the Google Photos app on any of your phone(s) and try disabling the backup and sync option from the settings. Here's how:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" off.

You may also want to have a look at this Help Center article which would help manage the backup & sync option for the Google Photos on your PC.

Keep me posted.

Regards,

Ricky

Answer:

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Question: Face grouping not working properly

I've seen this issue reported extremely often, usually with people's accounts getting fixed soon aft…

I've seen this issue reported extremely often, usually with people's accounts getting fixed soon after, so I waited before I posted this.

I enabled face grouping around 3 days ago, and not much has changed. After around 6 hours I noticed that 1 pet had been detected, and I tested uploading a similar photo to see if it would be added to the group, it wasn't. After about 36 hours I got 5 groups (including the existing one). I also tried uploading another photo for all these people, and none were added to any of the groups (and yes I've tried it on Web and iOS, this shouldn't make a difference anyway). Since then, no new groups have been added and no photos have been added to any of the existing groups, and since I'm not the only one and there have been many official responses on the topic, I have some questions:

Why was this feature added when it clearly wasn't tested with large accounts? Mine isn't anywhere near the 10s of thousands of photos people have been reporting (8,632 as of this post) and I'm still having issues.
Why is it purely server side, with no user interaction? Almost every social media that allows you to post photos now allows you to tag a user, many actually detecting the location of faces, so why can't we do the same with Google photos? Why can't we go to a menu from info which allows us to tag faces it may not have detected?
Why is there no kind of progress tracker? If it is all going to be done server side, then yes, that may take time, and I understand, but shouldn't we be able to at least have some kind of progress bar just like uploading telling us how many photos have been processed? This would help with troubleshooting and simply tell the user, "hey, you have a lot of photos, this may take a while," instead of "you have no groups.

I love this feature, I thought beforehand that the only downside of Google photos was the fact that there wasn't any facial recognition until I realised mine was disabled, so I hope it doesn't have to be removed, I think it should just be worked on.

Answer:

Hi Nihaal,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand your concern regarding face groups as there isn't a way to manually add a new face group or a progress bar, like you mentioned. Also, once you turn on the face grouping, Google Photos does take a certain amount of time to scan the photos and add them in the 'People' folder. I'd suggest you to sit back and relax and wait for a couple of days.

We appreciate you sharing your idea. Please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

In your feedback, try to share as much detail as possible about the suggestion you have so that our engineers can work on it.

Let me know if you have any questions.

Best,

Nadia

Answer:

Hi Nihaal,

Thanks for writing back.

Please know that, this may depend on the size of your photos, the number of photos added for that particular face group, it may take many days for the initial scan of your photos within Google Photos. If your photos were added in bulk, it may take even longer.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

@Nihaal,

From reading other threads I suspect that it not only depends of the size/number of your photos. Recently someone shared his complete library with a partner account, and the people albums immediately started populating while there was nothing yet in his own account.

Answer:

@all

Grouping similar faces does not seem to work for many, but does work for many others. I suspect (but that is pure guessing) that the system is overloaded and you have to be patient, but some seem to wait for a very long time.
Turning Face grouping OFF and ON again does not seem to be a good idea. While it worked for some, others (like on this thread) lost everything that was already grouped.
You can try less drastic things like add photos to albums, delete and add again. Some claim that it was successful, but nothing seems guaranteed.
You can click "Show & hide faces" under the 3-dots in the People section. Some faces may be hidden.
Manual tagging has been rolled out but later removed for many accounts. We are waiting for an explanation from Google.

Answer:

Still no change. Not seeing a single face in Persons-Album. Activated it nearly 4(!) Months ago. Since nothing is happening in 4 Months, and noone from google seems to care about this thread, I will now deactivate an re-activate the function. Even though this might reset the work the service has done so far with my Photos, but I cannot imagine that this would take more than 4 f***ing months :D
Posting here, if anything changes.

Answer:

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Question: New pixel 2 and wanted to make a movie...can't seem to add a title or a filter like before.

I have created the movie, but there is no place to add a title or to add filters. I can only add pho…

I have created the movie, but there is no place to add a title or to add filters. I can only add photos and video clips and move them around. I could do both things (title card and filters) on old HTC device, but not on Pixel 2. Help please!

Answer:

Hi Margaret,

Welcome to the Google Photos Help Community!

Could you please try the below mentioned steps and see if that makes a difference:

Try clearing the cache and data of the Google Photos App: Settings > Apps > Photos App > Storage > Clear Cache and then tap on Manage Space > Clear All Data.
Check if the Google Photos app is updated to the latest version. To check, visit Play Store and go to the Google Photos App page. If you see update button, try updating the app that may help resolve this issue.
If the Google Photos app is updated to latest version, uninstalling the update may help resolve the issue. Here's how: Go to device Settings > Apps or application manager > Photos > tap on the menu icon (three vertical dots) on top right corner > Uninstall updates.

If that doesn't help, go to Settings > Apps > Google Photos App > Disable. Later you can tap on Enable (If you've an option to uninstall the Google Photos App, please uninstall and reinstall the app).

Once you've executed the above steps, try creating a movie and check if you're able to view the option to add a title to it.

Let me know how it goes.

Regards,

Ricky

Answer:

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Question: 4,000+ photos/videos missing from my Google Photos account.

I've logged out and back in, looked in trash, looked for other accounts, ...

Possibly the same issue I'm having?

https://support.google.com/photos/thread/191365?hl=en

Answer:

Hi Jill,

Welcome to the Google Photos Help Community.

I certainly understand the importance of being able to view photos. Could you please confirm, if you're able to view these photos through the web version of Google Photos? Also, check for the following things:

Are they in the trash: https://photos.google.com/trash.
If you suddenly lost your photos, they might have a different date. If a photo is added from a device with different date and time settings, the timestamp may be wrong. Learn how to change timestamps on photos.
Search for a person, place, or thing in the photo:

On your iPhone or iPad, open the Google Photos app .
At the top, type what you want to find, like "dogs", "New York City", or someone you've labeled.

If your search is coming up empty, try:

Search with a different keyword.
Search again in 3—5 days. It can take awhile for photos to be searchable.

Make sure back up and sync is on. Only backed up photos can be searched. Turn on backup. If possible, try checking the photos from another device to see if that helps.

You may also visit this help center article for more information on Finding photos. I'd recommend you look for your photos here, signing in with all your Google accounts if you have more than one:

get.google.com/albumarchive
drive.google.com (under Google Photos)
other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud).

Let me know if you have any additional questions.

Best,

Nadia

Answer:

Nadia, could you please contact the developers and ask what is going on if none of the suggested works, i.e. if the photos have simply disappeared?

It's likely the case that Jill is likely describing and it has also happened to me (please see the thread I posted above).

Answer:

Unfortunately, none of these suggestions are helping me. It does not matter where I sign into the Google account my photos are not there. Strangely, yesterday I did follow the suggestion to delete my Google Photos app and reload it and when I did this a few more photos showed up maybe 10 to 12 but certainly not the 4000 I am missing. I vaguely remember also updating Google Photos around that same time and I am wondering if somehow the update on this I vaguely remember also updating Google photos around that same time and I am wondering if somehow the update caused this issue. I also got a new phone on June 27 and transferred everything over from my old phone.

Answer:

Hi MK and Jill,

Thanks for writing back.

Unfortunately, there isn't a photo recovery options or feature on Google Photos. Please know that, photos/videos will be removed from an account only if they are manually deleted from the Google Photos Library.

However, please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

Hello Nadia,

As I (we) described, in this case the photos were indeed removed WITHOUT any kind of manual interference, meaning it's not that can only get deleted manually.

Sending Feedback through the web app or the android app didn't help as I have not received any response.

Answer:

Hi all,

Thanks for the response.

@Jill: There isn't any known issue with the Google Photos app update.

Could you please confirm, if you're using the same Google Account used on your old phone?

@Mk: I am working on this issue with my team and will get back to you with an update.

Appreciate your patience.

Best,

Nadia

Answer:

Photos were not being backed up since early Jan so I read support article saying Force stop, empty cache, empty data, uninstall and reinstall. Now Google Photos app only had last year of photos taken with my camera. I see them all on photos.googlecom but they won't sync back to the Google Photos app. Google tech support is clueless. Google management screwed the pooch on this debacle. I will be terminating my 2TB $99/year account elsewhere but they don't care....

Answer:

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Question: I moved my pictures and videos from my album to Google drive and they arent uploading on my phone the status keeps showing me "waiting for upload"

I tried to move my albums from my phone storage to my Google drive so i clicked select all then move…

I tried to move my albums from my phone storage to my Google drive so i clicked select all then move to and i selected DRIVE afterwards i noticed that the notification just stayed at uploading for a while but no pictures where moved i can't view thephoto's anymore in my phone and Google drive just shows me a blank screennow i have almost 200 photos and videos that aren't uploading

Answer:

Hi Viktor,

Thanks for posting in the Google Photos Help Community!

Just to confirm, are you referring to the photos on your phone storage which were uploaded to the Google Drive? If so, I'd suggest you visit the Google Drive Help Forum and post your topic there for further assistance in this case.

Hope this helps!

Best,

Ricky

Answer:

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Question: We can't see the people and pet option in google photos..please suggest ...

We can't see the people and pet option in google photos..please suggest ...

Hi om king,

Maybe you have turned off Turn face grouping. Once you turn on again, you will see those options.

Turn face grouping on:

On your computer, go to photos.google.com/settings.
Next to "Group similar faces," click Show more .
Turn Face grouping on.

Please remember, this process may take few mins to few hours to identified people/pets face.

Answer:

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Question: Buckup my p please

Buckup my photo please

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Question: Video downloaded to device. How can I undo this action?

I tried going back to the three dots in the upper right corner hoping to reverse, and use link to sh…

I tried going back to the three dots in the upper right corner hoping to reverse, and use link to share video, being that It stated: "Attachment was too large.

Answer:

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Question: I had my phone hacked and personal photos taken. I'm humiliated. Can anyone tell me what everyone has

There are some nude pictures. I don't know where to start looking.

Jody,

Sorry to hear that this has happened to you. Unfortunately, nobody here will be able to tell you where any of those pictures are. There's no ability to track or locate pictures.

If you haven't done it already, you should definitely change the password to your Google account, and go through the security checkup to improve the protections on your account as well.

You should also consider contacting the police, since hacking into somebody's phone, and stealing pictures, and posting/sharing nude or otherwise explicit pictures is a crime in many places.

Regards,

~ Greg

Answer:

Jody,

Sorry to hear that this has happened to you. Unfortunately, nobody here will be able to tell you where any of those pictures are. There's no ability to track or locate pictures.

If you haven't done it already, you should definitely change the password to your Google account, and go through the security checkup to improve the protections on your account as well.

You should also consider contacting the police, since hacking into somebody's phone, and stealing pictures, and posting/sharing nude or otherwise explicit pictures is a crime in many places.

Regards,

~ Greg

Answer:

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Question: Trying to add photos to an album and getting the error "error uploading media".

I've tried creating a new album and adding photos, editing an existing album and adding new photos, …

I've tried creating a new album and adding photos, editing an existing album and adding new photos, and selecting existing albums from the share list. All produce the "error uploading media" message.

Answer:

Hi Doug,

Thanks for posting in the Google Photos Help Community!

I understand that you're seeing an error message while adding photos to a new or an existing album on the Google Photos app. In this case, I'd suggest you try the below steps which may help resolve this issue:

Try clearing the cache and data of the Google Photos App: Settings > Apps > Photos App > Storage > Clear Cache and then tap on Manage Space > Clear All Data.
Check if the Google Photos app is updated to the latest version. To check, visit Play Store and go to the Google Photos App page. If you see update button, try updating the app that may help resolve this issue.
If the Google Photos app is updated to latest version, uninstalling the update may help resolve the issue. Here's how: Go to device Settings > Apps or application manager > Photos > tap on the menu icon (three vertical dots) on top right corner > Uninstall updates.
Log out from all the Google accounts, restart the device and log into Google Photos app using the exact email account.

If that doesn't help, go to Settings > Apps > Google App > Disable. Later you can tap on Enable (If you've an option to uninstall the Google App, please uninstall and reinstall the app).

Besides, check whether the issue appears on the Web version of Google Photos as well. Also, try signing into Google Photos using a different device and check if the issue persists.

Let me know how it goes.

Regards,

Ricky

Answer:

I tried all suggestions and the issue still occurs. It happens on different devices (iPhone X, S7 edge, Note 9, J5) and it seems to be very random as some pictures are uploaded without issues. I'm a photographer and 6 months ago I thought I could replace other paid solutions for Google photos (as I already have everything else on Android/Google services) but I gotta be honest and say that this is the FIRST time since the initial old "Gmail days" that I'm not happy with a Google product. I guess I'll just have to keep using other services.... I'll be happy if someone figure out what is going on...

Answer:

same here album won't accept some pictures but will for others all taken by me.. makes no sense and there are no errors.. says the picture is added them you look in the album and they are not there.. very frustrating

Answer:

Having same problem uploading videos from my Google photos to a Google Album. "Trouble adding to album" shows up for some videos but not others. Any new troubleshooting out there, Google? Any help will be appreciated.

Answer:

Same problem here. Seems to depend on the time of day oddly enough. Was able to create new albums, add photos to new and existing albums both mornings the last two days, but not in the late afternoons and evenings... But I've only been messing with this problem for two days, so not sure that pattern is valid / reliable.

When it stops working on my iphone X (ios 12), it also stops working on my windows laptop (chrome). Doesn't appear to be a device problem Maybe a problem with overloaded servers at google? Or overloaded internet connectivity at certain times of day?

Answer:

I'm having the same issue. I have no problem uploading/viewing images and videos in Google Photos. I can add images to albums, but whenever I try to add a video to an album, I get a "Trouble adding to album" message. (I'm wondering if it's just .mpg videos...I tested another video format that worked.) Ideas?

Answer:

Same problem here -- trying to add thousand+ items to an album, and I'll get the "trouble adding to album" error, which makes me have to find the needle in the haystack of which video(s) are the problem, and then I move everything BUT those to the album. It's really really annoying.

Answer:

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Question: Recover Deleted Photo

I would like to recover a deleted photo

Hi Tuncay Əhmədli,

You can restore the deleted photos/videos from the trash.

On your Android phone or tablet, open the Google Photos app.
At the top left, tap Menu > Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:

In your phone's gallery app
In your Google Photos library
In any albums it was in

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device's Gallery app, without backing it up first.

Refer https://support.google.com/photos/answer/6128858?hl=en&ref_topic=6128848&co=GENIE.Platform%3DAndroid&oco=1 this help for more details.

Answer:

====================End Question=====================

Question: I cant find my animation from Pomona 2017

Can't find what I shared today

Hi lynne borrego,

Thank you for posting to the Google Photos Forum today,

Everything you've shared appears in your sharing tab, you'll find this in the bottom right of your mobile device.

If you have anymore follow up questions, please let us know.

Have a lovely day 😊

Answer:

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Question: How do I unblock somebody from Google photos

I accidentally block somebody from Google photos that I can't seem to be able to determine how I unb…

I accidentally block somebody from Google photos that I can't seem to be able to determine how I unblock them this is creating an issue I need to get this rectified as soon as possible

Answer:

Hi There,

You can see your blocked list in https://myaccount.google.com/blocklist here.

Steps to unblock:

Visit the above mentioned link.
Find the person you want to unblock.
Click on close icon next to that person.

Please let me know, if this answer helps you.

Answer:

Hi There,

You can see your blocked list in https://myaccount.google.com/blocklist here.

Steps to unblock:

Visit the above mentioned link.
Find the person you want to unblock.
Click on close icon next to that person.

Please let me know, if this answer helps you.

Answer:

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Question: Will Google Pop ever be available as an editing feature for photos to do yourself?

I saw that it is so far just an automatic feature. Would be awesome if the Color Pop could be applie…

Hi,

Thanks for posting in the Google Photos community.

Right now there is no indicator on when or if the Color Pop feature will be non-AI driven. My recommendation is to use the Send Feedback feature within the app to request it from the team. Using this feature will send feedback directly to the Photos team and they can consider it for a future release.

Thanks,

Clinton

Answer:

Hi,

Thanks for posting in the Google Photos community.

Thanks,

Clinton

Answer:

====================End Question=====================

Question: Somebody stole my phone and I want my old Google account

Keep my old email address

Hi,

Thanks for posting in the Google Photos community.

We cannot help you to recover an account. You need to go to https://accounts.google.com/signin/v2/recoveryidentifier and follow the process there to recover your account.

Regards,

Clinton

Answer:

====================End Question=====================

Question: BLOCK SOMEONE FROM SUGGESTED PEOPLE

I can't block my ex from appearing in my suggested people. I've tried everything. I read another que…

I can't block my ex from appearing in my suggested people. I've tried everything. I read another question asking the same thing but couldn't find the answer and I read the whole thread. I'm really frustrated and won't be using google photos until this issue is resolved. I want to block my ex's name from appearing ANYWHERE on any services. He's not in my google contacts so I can't block him from there. We don't have any shared albums so I can't block him from there. Please fix.

Answer:

Hi Nicole Brandy,

Please do the steps mentioned in https://support.google.com/photos/answer/7066109 this help page.

For more detail please visit https://support.google.com/accounts/answer/6388749?visit_id=637090339135999143-829964377&p=block_list&hl=en&rd=1.

Answer:

====================End Question=====================

Question: I can't delete anything from photos. they appear again every time.

I've tried deleting photos on the web, on Android phones, on Chromebook, and now on iPad.

Hi Iquanyin,

Welcome to the Google Photos Help Community.

I certainly understand your concern and appreciate your efforts in trying to delete photos. Please know that you can delete up to 500 photos and videos from your Google Photos library or in your SD card at a time.

Photos and videos you delete are also removed from:

photos.google.com and any synced devices
Google Photos albums
Google Photos movies when you edit them. Learn more about deleted photos in movies.
Google Drive, for photos and videos that are synced with Google Drive. Learn how Google Drive works with Google Photos.
Any shared albums you may have added them to.

Also, let's try few steps on your devices:

On your computer:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Clear your cookies and cache.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

On your iPhone:

Sign out of your Google account and sign back in.
Delete the Google Photos app and reinstall again.
Restart your iOS phone.
Take a look at your Wi-Fi connection and make sure it's up and running (it doesn't hurt to disconnect it and reconnect it).

On your Android device:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.

You may also visit this help article for information on how to Delete photos and videos.

Keep me posted.

Best,

Nadia

Answer:

====================End Question=====================

Question: Images or Screenshots not showing up in Google Photos after I take them

My photos or Screenshots aren't showing up in my Google Photos app. I'm using Lenovo Moto G5 so ther…

My photos or Screenshots aren't showing up in my Google Photos app. I'm using Lenovo Moto G5 so there's no photo app only Google one. I remember I had this issue but now I forgot how to fix it. I tried to name the DCIM folder to DCIMold. I even tried clearing the app data. This happened when I was deleting photos.

Answer:

Hi Atsushi,

Welcome to the Google Photos Help Community!

In this case, I'd suggest you to check the following aspects that may help fix this issue:

Have you checked if Backup and Sync is enabled on your Google photos app settings?
Have you checked if you're signed into the Google Photos app using the exact email account?
Make sure you've uninterrupted internet connection on your device.

If the issue persists, try clearing the cache and data of the Google Photos app as this is same as uninstalling and reinstalling the app : Device Settings > Apps > Photos App > Storage > Clear Cache and then tap on Manage Space > Clear All Data. Once you've done it, sign out and sign into the Google Photos app and ensure that "backup & sync" option is enabled.

In case, if you're uploading a large amount of data (photos/videos), please know that it might take 3-5 days for the photos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. Besides, I'd suggest you login to photos.google.com and check if you're able to view the photos there.

Also, check out this Help Center article which would help narrow down the issue.

Keep me posted

Regards,

Ricky

Answer:

In case anyone else has this issue, on my Pixel 3 I've found that to get them to show up I have to go to:

Settings -> Back up & sync -> Back up device folders -> Device Folders

Then there is a setting for turning on "Screenshots". Hope this helps anyone else out.

Answer:

====================End Question=====================

Question: How to disable backing up photos

Google Photos started backing up the photos from my device, WITHOUT my permission, and I turned off …

Google Photos started backing up the photos from my device, WITHOUT my permission, and I turned off backup and sync, and I took another photo, and backed up to Photos again. So then I tried deleting the files on the Photos app, and it deleted the photos from my device, too. I would like to know how to get the deleted photos back, if possible, and how to stop Photos from doing this.

Answer:

Hi,

Thanks for posting in the Google Photos community.

First, when you installed the app, you are walked through a process by which you give permission to back up photos.

That said, you can turn off backup & sync in the app by going to Menu>Settings>Back up & sync and turn off the top switch on that page. This will prevent back up & sync from working.

If you delete photos on your phone, you can try to recover then by going to the trash folder on Google Drive and see if they are there.

Hope this helps.

Clinton

Answer:

====================End Question=====================

Question: Edit a Collage in Photos

I want to have the frames in the new-created collage black color. The preset is only white.

Hi Aleksandar,

Welcome to the Google Photos Product Help Forum!

>>>> I want to have the frames in the new-created collage black color. The preset is only white.

That is correct. The collage functionality in Google Photos is very basic.

If you want to do something more sophisticated, you might want to install a custom app. Some examples:

https://thedroidguy.com/2019/01/5-best-photo-collage-maker-app-android-1065204
https://www.lifewire.com/popular-free-instagram-collage-maker-apps-3485873

To express interest in new Google Photos functionality, you can use "Send feedback" from the 3 line menu on the Google Photos website (or app) to directly contact the development team. You can copy and paste your original message if you think that makes sense. But honestly, even if the idea was accepted and prioritized it could take a very long time to be implemented.

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Hi Aleksandar,

Welcome to the Google Photos Product Help Forum!

>>>> I want to have the frames in the new-created collage black color. The preset is only white.

That is correct. The collage functionality in Google Photos is very basic.

If you want to do something more sophisticated, you might want to install a custom app. Some examples:

https://thedroidguy.com/2019/01/5-best-photo-collage-maker-app-android-1065204
https://www.lifewire.com/popular-free-instagram-collage-maker-apps-3485873

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: How do I add sound to a 360 Panorama made with my DSLR?

Cardboard camera allows audio in addition to 360 pano. But the quality of the images and sound from …

Cardboard camera allows audio in addition to 360 pano. But the quality of the images and sound from phone is lacking for professional use. I want to use my DSLR to create 360 Pano for Daydream, but how do I add sound to them so it works in Daydream?

Answer:

Hi,

Thanks for posting in the Google Photos community.

This is likely going to require an editing app that will allow you to add sound - something that Google Photos can't do in this scenario.

Regards,

Clinton

Answer:

====================End Question=====================

Question: Recover deleted photos

Hi, I think this is a lost cause since I'm trying to restore photos that I deleted on 12/15/2018, bu…

Hi, I think this is a lost cause since I'm trying to restore photos that I deleted on 12/15/2018, but is there any way this may be possible? Can't look in the Trash since it's been way more than 60 days so I don't know what else to do.

Answer:

Hi Matt Ben,

Sorry, there is no way to recover those deleted photos, if those aren't in Trash. But however there is a very small chance to recover those photos from https://get.google.com/albumarchive.

Answer:

Hi Matt Ben,

Sorry, there is no way to recover those deleted photos, if those aren't in Trash. But however there is a very small chance to recover those photos from https://get.google.com/albumarchive.

Answer:

====================End Question=====================

Question: May you delete. My all photons and videos which never do not come back? Please; I won't want to neve

I won't want to never their

Hi Marina2177,

Thanks for reaching out to the Google Photos Help Community.

To assist you better, let me know if you're facing any issues on Google Photos? If yes, could you please elaborate your post and help me understand the issue so that I'll be able to address your issue with the best possible solution?

Also, it would be great if you can share a few screenshots of the issue you're experiencing. Please don't share any personal or account information when sending the screenshots.

Keep me posted.

Best,

Nadia

Answer:

====================End Question=====================

Question: For the past few days i have try turning off backup photos and i cant please help i have try every way

I can't turn off backup photos and I am running out of

Hi,

Thanks for posting in the Google Photos community.

To disable back up & sync in Google Photos, go to Menu>Settings>Back up & sync and turn off the top switch on that page. This will prevent backing up & syncing of your photos to Google Photos.

That said, if you want to continue to back up photos but not have them count against your Google Drive quota (which is what Photos uses to store your photos), you can go into the same part of the app and select High Quality instead of Original Quality on the backups. This will compress the photos (which is fine for photos under 16 megapixels) and it won't count against your storage quota.

If you want to convert photos that you have already uploaded in Original to High, go to Photos on the web, and go to Menu>Settings and there you will see the option to Recover Storage. This will convert any photo you have uploaded in Original to High and get you back your Drive quota. Note that it can take up to 24 hours for the quota to be returned after the files have been compressed.

Hope this helps.

Clinton

Answer:

Hi,

Thanks for posting in the Google Photos community.

To disable back up & sync in Google Photos, go to Menu>Settings>Back up & sync and turn off the top switch on that page. This will prevent backing up & syncing of your photos to Google Photos.

Hope this helps.

Clinton

Answer:

====================End Question=====================

Question: Why cant i donwload raw photos from photos app to ny phone?

I have uploaded raw photos to the google photos app (.nef) once these are then deleted from my phone…

I have uploaded raw photos to the google photos app (.nef) once these are then deleted from my phone they are still in app as .nef, when i then go to download them back to my phone for editing etc they get converted to .jpg! If i download the same images from google photos in a browser on my phone they download as as raw files! Can anyone help me make the app work? As using the browser to download files defeats the purpose of this app

Answer:

Hi Ash Stapleford,

It is because iOS itself doesn't support .nef. I have downloaded .nef files from web, when saving this file into default Photos app it got converted into jpg.

Answer:

I have .nef photos saved on my iphone right now, i uploaded the .nef files from my iphone and edit the files as raw files almost daily! The google photos ios app may not support them but my phone certainly does

Answer:

The one that doesn't compress the files, they're in the folders as raw files and can be downloaded through the Google Photos website as raw but not on the app

Answer:

I can confirm that the photos are downloaded as jpg, all I have to do now is see if it a function of Google Photos or Apple Photos. How do you get the photos in the Camera roll in the first place?

Answer:

Dropbox is used to download them in the first place, as i said its only the app that has this issue as i can download them from the google photos url as raw files

Answer:

I have tried to reproduce, but get a jpg when I export from DropBox.

Happy to try again, but you need to give me precise intructions for each step you take, otherwise I'm sorry I cannot help

Answer:

====================End Question=====================

Question: Edited a photos time whe I saved it to Apple Photos it saves it with the incorrect time?

Saving it

Hello Alec,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Keep me posted.

Best,

Sonya

Answer:

====================End Question=====================

Question: My camera won't let me take a picture. It says cant open when its being used somewhere else

How can I use my camera again

In addition to Barry's suggestion, try clearing the Camera app data. If this still doesn't work, unfortunately we can't help further as this issue is not related to Google Photos

Answer:

====================End Question=====================

Question: i did not create my google Photos account. How do I delete it?

Strange acc

Hi Steven,

Thanks for reaching out to the Google Photos Help Community.

Please know that, you cannot delete an individual Google service without deleting an entire Google account. If you no longer want to use Google Photos on an account, you may delete all the photos from the account or uninstall the Google Photos app.

Let me know if you have any other questions.

Best,

Nadia

Answer:

====================End Question=====================

Question: I cant upload multiple photos to face book. One picture will be repeated multiple times

I am trying to post several different photos to face book. One will come up and this one is repeated…

Hello Geraldine Harcourt
Thanks for posting to Google Photos .

Facebook is not a Google Product. I suggest you contact Facebook Support

https://www.facebook.com/support

Answer:

====================End Question=====================

Question: X keeps sharing albums with me. How do I block them from inviting me?

I don't know if theyre doing it intentionally or not, but I dont want to receive any more random inv…

I don't know if theyre doing it intentionally or not, but I dont want to receive any more random invites to albums and I don't wish to contact my ex in any way about it.

Answer:

Hi Wells Beilgo,

Please follow the below steps to block the unwanted contacts in Google Photos.

Visit the invite link.
Visit https://photos.google.com/sharing. or Open the Google Photos app .
Find that Album which was shared by that unwanted contacts
In the top right, tap More Options.
Next to the person's name, tap More Block person.

To find the blocked contact list, visit https://myaccount.google.com/blocklist.

Please visit https://support.google.com/photos/answer/7066109 for more detail.

Please let me know, if this answer helps you.

Answer:

Hi Wells Beilgo,

Please follow the below steps to block the unwanted contacts in Google Photos.

Visit the invite link.
Visit https://photos.google.com/sharing. or Open the Google Photos app .
Find that Album which was shared by that unwanted contacts
In the top right, tap More Options.
Next to the person's name, tap More Block person.

To find the blocked contact list, visit https://myaccount.google.com/blocklist.

Please visit https://support.google.com/photos/answer/7066109 for more detail.

Please let me know, if this answer helps you.

Answer:

====================End Question=====================

Question: The shared email address doesn't always show in album for some strange reason

When I create albums and share them with this email address the shared recipient doesn't always show…

When I create albums and share them with this email address the shared recipient doesn't always show. Please help. Notice in the two screenshots where one has the shared email address which is the purple s while the other doesn't and only has the sender which is the green s but the album is still shared though but why am I doing wrong that the shared email recipietnt isn't always showing after sharing albums with this recipient?

Answer:

Hi Sal Blandino,

Recipients have to accept your shared album invite by clicking the "Join" icon. Once they did it, they will be joined in the shared album and you can view their icon.

In your case, one of your recipients either didn't join the album or he maybe choose "Leave album" option after joined.

Answer:

Barry's reply is correct, but there is more:

When you invite people using the Share button > Type a name or email address, all invitees do appear (kind of greyed out till they "Join"). Many see this as a privacy issue, especially since there is no way I know of that the owner can remove an invitee.
When the invitee "Joins" the album his/her photo may appear or the letter is no longer "greyed out".
When the invitee leaves the album, he/she disappears from the album (this is new for me).
When you send a link by normal mail no one appears in the album (except the owner) till he/she "Joins" the album. And like Barry explained: these will also disappear when that person "Leaves" the album.

Answer:

this person never leaves the album though. It's another email address of mine that I share it with I never leave that album though and it usually automatically shows there but lately hasn't until I closed the google photos website and then reopen the website again and then that's when it shows but it used to just automatically show right after sharing the album with this other email address of mine

Answer:

Hi Sal Blandino,

Recipients have to accept your shared album invite by clicking the "Join" icon. Once they did it, they will be joined in the shared album and you can view their icon.

In your case, one of your recipients either didn't join the album or he maybe choose "Leave album" option after joined.

Answer:

====================End Question=====================

Question: How get photos from Microsoft Photos into Backup & Sync Google Photos? Have 2 Google accts diff emai

Gmail Google acct, AOL email Google acct both same PW; photos on Microsoft Photos w/AOL email; how g…

Gmail Google acct, AOL email Google acct both same PW; photos on Microsoft Photos w/AOL email; how get these photos on Microsoft Photos into my Google Photos? Installed Backup & Sync today

Answer:

Although you can't move images directly from Microsoft One Drive in the cloud, or from within AOL Mail, to Google Photos, once your images are on your computer's hard drive, your task is straightforward. Assuming you want to backup using Backup & Sync (instead of manually dragging folders onto an open browser):

Locate all the photos you want to backup on your hard drive. On a Windows computer, the most convenient way to do that is to place folders with your images into your Pictures folder.
Next, click on the Backup & Sync icon in your systems tray (again assuming that you are using a Windows computer). Observe the email address that appears at the top of the displayed panel; this is the email address that you'll use to store all of your images as part of Google Photos.
Now, from the Backup & Syn icon, select More Options (three dots in upper right) and then Preferences; go to the My Laptop (or My Computer or My Mac) tab on the left and be sure that under Choose Folders to Continually Back Up that the folders containing your pictures is listed and checked. While here, you can also choose to backup in either High Quality (which is free) or Original (which counts against your storage quota).
Then wait, as it can take a while for the images to be backed up.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

====================End Question=====================

Question: How to I GeoTag photos using a GXP file?

I take pictures with a camera that doesn't have geotag capabilities, but I also have an app that tra…

I take pictures with a camera that doesn't have geotag capabilities, but I also have an app that tracks my location and creates a GPX file which contains the location at the same time the picture was taken. Is there a way I can use the GPX file to geotag my photos?

Answer:

Hi Armando,

Thanks for reaching out to the Google Photos Help Community.

Please know that, manually added locations using a third party app won't be synced with photos uploaded to Google Photos. However, please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

====================End Question=====================

Question: How to Delete Photos From a Specific Camera?

Bought a Pixel 2XL on launch day to replace my Nexus 6P. At the time, I just uploaded all of my 6P p…

Bought a Pixel 2XL on launch day to replace my Nexus 6P. At the time, I just uploaded all of my 6P photos in original quality to google photos, however that is counting against my drive space. I would like to remove only those photos which came from the 6P and are counting against my drive quota, while keeping all my 2XL photos which have free unlimited storage. Any best approaches here? Doing #nexus6p does not seem to like to search via camera make/model.

Answer:

Hi,

Thanks for posting in the Google Photos community.

Yes, the device search isn't exactly brilliant at times so it can miss photos. Have you considered using the High quality option on your photos uploaded to the Photos site to High Quality? This can be done via the Menu>Settings and then the Recover Storage option there. This will compress your photos to HQ instead of original and recover your Drive quota. This is a great option for photos under 16MP in size (the 6P shot at 12MP so you are good to go) as it is lossless. Yes this will compress photos from your 2XL too but going forward, any photos taken from your 2XL will be uploaded and stored in Original (unless you use the recover storage feature again).

I appreciate this isn't the best answer to your question but wanted to provide you at least an option to hunting-and-pecking to delete photos.

Regards,

Clinton

Answer:

Clinton,

Good possible option, thank you. Do you know if it is possible to just switch the 6P photos to high quality without affecting the 2XL photos? Or could I unsync those from Google photos (since they all still exist on my 2XL) and then convert to HQ and then resync the 2XL in original quality?

If nothing else, I have the 6p photos still saved elsewhere do I will just have to go through and delete them. Wish there was an easy way to sort what exists on another device va what is only in the cloud so I could delete all the stuff that I have copies of and then start over.

Thanks

Answer:

Hi,

Unfortunately the conversion is an all-or-nothing type thing. It will impact all of the photos. You could certainly do the things you have outlined as far as the 2XL photos or the 6P photos... the question is how much time do you want to dedicate to the process mate? :-)

Seriously, the way that these photos are compressed, you won't see a difference on under 16MP photos so it may not be worth your time.

Clinton

Answer:

@Speez

I read that Pixel photos are NOT affected by "RECOVER STORAGE" in https://photos.google.com/settings

See for example https://productforums.google.com/forum/#!topic/photos/VYLuOBRT4Dc

Answer:

====================End Question=====================

Question: why won't the videos play?

I'm trying to play a video like normal

Hi Jody Mondor,

Are you able to play videos in Google Photos web version( http://photos.google.com/ ).

Answer:

====================End Question=====================

Question: Need app calledD-vasive

Need app called D-vasive

Hi Isaac,

I suggest making a Google search to see if you can find what you're looking for.

Or, were you making a feature request to be included with Google Photos similar to this other app? IF so, use the Feedback menu option in Google Photos left menu > Send feedback.

Joe

Answer:

Hi Isaac,

I suggest making a Google search to see if you can find what you're looking for.

Or, were you making a feature request to be included with Google Photos similar to this other app? IF so, use the Feedback menu option in Google Photos left menu > Send feedback.

Joe

Answer:

====================End Question=====================

Google photo QA

Thursday, May 5, 2022

This app lose my photo

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