Google photo QA: How do I stop google photos assistant from sending me too many suggested video, animation etc?

Question: How do I stop google photos assistant from sending me too many suggested video, animation etc?

I have been receiving so many notifications from google photos on suggested video, animation etc. Ho…

Hi There,

You can stops those things by doing following steps.

Visit https://photos.google.com/settings using your web browser.
Find the "Suggestions" section and click on Show more(down arrow) icon.
Turn off whatever you don't want.

Please let me know, if this answer helps you.

Answer:

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Question: how i want to recovery my video was delete from google drive and trash . i want back my videos plss

i realy get tired find that videos pls help me show hw to recovery . i was delete from trash too.

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Question: Unable to upload or share photos. Asks for signing in but does not work in any ways.

I have tried the double verification but it does not work either. I can use all the other services b…

I have tried the double verification but it does not work either. I can use all the other services but uploading photos from my laptop or sharing computer based ones.

Answer:

Hello Marta,

Welcome to the Google Photos Support Community.

Please confirm if you're having the same issue on a Google Photos app (if possible).

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Best,

Amanda

Answer:

I have to use the double-step verification, my phone gets the message, I tap "yes\

Answer:

Hi Marta,

Thanks for keeping me posted.

I'll be happy to help you further. I have replicated the same on my end and it works as intended.

If you have tried the steps above and if they didn't help, could you please try the same on a different device (computer/iOS/Android) if possible, to check what happens next and to know if this is a device specific issue or account related issue.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: Yes more SD card

Videos and photos others move

Hello Vicente,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: How do i backup my photos to keep them secure?

How do i back my all. Photos to my Google photos to them secure. And i also need the link which dire…

Hi mehar,

See: Back up photos & videos

Installation instructions here: Get started with Google Photos

Answer:

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Question: I want to share photos with a group but don't want them to see other recipients' email addresses.

I have created an album and shared it with myself via email link. When I open the album I can also s…

I have created an album and shared it with myself via email link. When I open the album I can also see who else has the link - I want to hide that information.

Answer:

Hi USAG Ireland!

If you are an album owner, you can see information about those recipients with whom you share the album. This is normal, because you send them an invitation.

But other members in this album can not see the personal data of other people, but only if they themselves are friends. Then they already know each other's data.

If they are extraneous to each other, they can not see each other's e-mails.

Answer:

When I open an album in an incognito (=private) window I can see the names of those who "JOINED" the album. I do not know of a way to prevent this, except by asking the invitees to NOT join the album.

Answer:

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Question: Can't upload despite good WiFi

I am trying to backup my photos, but it is stuck at "uploading X items". I've tried the suggestions …

I am trying to backup my photos, but it is stuck at "uploading X items".

I've tried the suggestions in the help document.

If I move my photos to my laptop, and try to back them up there, will they keep the correct time stamps?

EDIT: It is uploading, but very slowly

Answer:

Hello Romaji Amulo,

You may have to be patient and leave the app open until Backup completes. Also check in Android settings; Apps; Photos; Advanced; Battery; If on, turn off battery optimisation,

Regards,

Peter

Answer:

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Question: No faces are recognized

Hello, I have uploaded all my 10k photos to Google Photos web. I habe enabled the face recognition, …

Hello, I have uploaded all my 10k photos to Google Photos web.

I habe enabled the face recognition, but there is no face in the album.

I have wait over a day but nothing has happend.

I disabled it, and reenabled it but it didn't worked.

Could you give me a hint?

Answer:

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Question: When I share photos the recipient can't see them, I says the link is missing with a flashlight icon.

I select a group of photos through Google app and share them with selected users, when they get the …

I select a group of photos through Google app and share them with selected users, when they get the notification it takes them to their google photos, and all they get is a flashlight,can't find photos message.

Answer:

Hello Jesse,

Welcome to the Google Photos Support Community.

I'll be happy to help you. Please confirm the step how the photos were shared. When someone shares a photo/album with you:

You may receive an email, or in-app notification, depending on the way it was shared.
When you click a link to see the album, your profile image in the album will light up and a notification will be sent to the sharer. Learn how to leave an album.
If you were shared to by email or phone number, and you join the album, your profile image will change to your Google Account profile image.
Learn more about who can share with you.
If you think someone is spamming you, you can block or report them.

See albums you've shared or joined:

On your computer, go to photos.google.com.
On the left, click Sharing.
Under "Shared," you can see your shared albums and sharing activity, like comments and recently added photos. New sharing activity will be in bold.

To see people you've shared an album with:

Open the photo, video, or album you shared.
Click More Sharing options.

Here's a help article to share photos & videos in Google Photos for your reference. Also, this article will let you know more on how to get suggestions to share with your contacts.

Keep me posted.

Best,

Amanda

Answer:

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Question: Can't share or send videos i restore from Google.

I'd like to be able to send my backed up videos and have them play.

Hi David McArthur,

Thank you for posting to the Google Photos Forum today, it's unusual that you're not able to send or share these video's.

How long has it been since you restored them? Do they play okay, did they play okay before you deleted them? Have you tried sharing/sending from both app and website? What error message when you try to share/send?

Answer:

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Question: Please my iPhone I'd inlock my small baby had reset my iPhone

Hi

Thanks for posting in the Google Photos community.

We cannot help you with a locked phone. You will need to work with Apple to solve this issue.

Regards,

Clinton

Answer:

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Question: How to tell is photo is in another folder before deleting.

Kind of hard to explain so I will give an example: - My coworker emails me photo, 'machine1' - I dow…

Kind of hard to explain so I will give an example:

- My coworker emails me photo, 'machine1'

- I download this photo to my laptop and place in folder, 'Customer1'

- My laptop has Backup and Sync, so now 'machine1' photo shows up in my Google Photos

- I also take a picture of the machine, lets just all this 'machine2'. This photo gets backed up to my google photos account automatically as well, (Pixel phone).

Now I have THOUSANDS of work photos in my Google photos that I want to purge. But I DONT want to delete them from Google Photos if they are tied to a folder on my laptop.

Is there anway to tell if a photo in google photos resides in a backed up folder?

So for example, it would be OK for me to delete 'machine2'. But if I deleted 'machine1', it would also delete it from 'Customer1' folder when my laptop sycned again. Is there anyway I can tell that 'machine1' photo resides in 'Customer1' folder, while 'machine2' photo is only present in Google photos?

Answer:

Hi Jim Avila,

Thank you for posting to the Google Photos Forum today, personally I'd do a search for every jpeg, jpg, png file on my computer. I'd then move these all to a new folder on my computer. Then I'd go to www.photos,google.com, and back up everything from my new folder.

The duplicate detection should make sure that if something was backed up once, then it won't be backed up again. Once I get confirmation that everything is backed up, then I'll delete it from my PC.

Is this something that would work for you?

Have a lovely day.

Answer:

Mark,

That doesn't really solve my problem., as my ultimate goal is to only have the pictures saved in their respective folders as opposed to being in their folders and also in my google photos.

Maybe I can explain this another way.

If I "create" a picture on my laptop, place it in a folder that is backed up to my Google Drive through Backup and Sync, does that picture also appear in Google Photos?

I'd like to keep my DRIVE and PHOTOS separate. So if I sync a photo to DRIVE, it does NOT also now appears in PHOTOS.

Answer:

Nevermind, I found my answer! Guess google changed the way Drive and Photos coexist kind of because the exact problem I was having.

https://www.blog.google/products/photos/simplifying-google-photos-and-google-drive/

Answer:

Nevermind, I found my answer! Guess google changed the way Drive and Photos coexist kind of because the exact problem I was having.

https://www.blog.google/products/photos/simplifying-google-photos-and-google-drive/

Answer:

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Question: Problème téléchargement vidéo album archivé

..........

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Question: I'm not able to set name in Google photos

I want to set name in Google photos

Hi Biswajit,

can you please tell us something more on what you're trying to do with Google Photos?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: recover deleted photos from trash

I accidentally deleted my photos from my trash in Google Photos. I reached out to the Google Drive t…

I accidentally deleted my photos from my trash in Google Photos. I reached out to the Google Drive team for support and was informed I contact the Google Photos team since I deleted the photos via Google Photos.

There are over hundreds of photos that I accidentally deleted from the trash, in case you need the URL of the photo album it's https://photos.google.com/album/AF1QipNC6Y7GzGzB3rTfhHnFmf5U9KqDG3J8JjmNkI6Q. This contains photos taken over a year and half. If you need the filenames, it'd be difficult since my phone saves the pictures as `20190908_172840` which is photo taken on 2019-09-08 around 5:28 PM.

The photos were deleted/removed from the trash between 05th November and 9th November.

Any help would be highly appreciated.

Thanks & Regards,

Tenzin

Answer:

Hi Tenzin,

Deleting from the trash is permanent, so there's no way you can retrieve them from within the Google photos app now.

Maybe if these photos were taken on your phone you could try using a photo recovery app on your phone to see if that helps get done back. You can find lots on the Play store/ ios store to try.

I was hoping there would be a copy somewhere I can recover those photos from.

Thank you for the information.

-Tenzin

Answer:

Hi Tenzin,

Deleting from the trash is permanent, so there's no way you can retrieve them from within the Google photos app now.

Maybe if these photos were taken on your phone you could try using a photo recovery app on your phone to see if that helps get done back. You can find lots on the Play store/ ios store to try.

Hi Anuradha Kuthi,

Thanks for your question, lets see if we can help you.

First of you you should check the Trash; any photos that were previously backed up and deleted less than 60 days ago will be in there.

Also see Help article: See if you can restore deleted photos & videos

Hi Anuradha Kuthi,

Thanks for your question, lets see if we can help you.

First of you you should check the Trash; any photos that were previously backed up and deleted less than 60 days ago will be in there.

Also see Help article: See if you can restore deleted photos & videos

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: I need help to get my 2015 March 18 and 19 photos which I deleted in trash also..

It's 2015 March 18 or 19 date photos which I need kindly help me to get that..

Hello Mohammed,

Welcome to the Google Photos Support Community.

If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

Please let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: How hard is it for Google to add a "delete all photos" option for Google Photos?

Listen... The Google Photos app for both Desktop and Android is broken... I have literally over 600k…

Listen... The Google Photos app for both Desktop and Android is broken... I have literally over 600k photos from my multiple cameras and gopros... Foolishly I let google photos back up my computer at one point.. and it never finished.. so now it wants to reupload all of those photos.. it would give me over 1 million photos in my account...

for those unaware.. if you install google photos on your phone it downloads previews and stuff for what you have already on your photos storage.. that was almost over 100gb of data just from what was on my account already..

I really would like either someone from google to go in and erase all of the photos so I can start fresh, or give me the option to do it in my data settings or something...

there is no reason why this isnt an option, and as of right now, I've shifted all of my production back up over to Amazon Photos because they have the ability to do this.

Answer:

Probably not hard, but too risky, if you were hacked it would make it way too easy for someone to wipe you out. Same reason there isnt a delete all in Gmail

Answer:

Well a delete all is a very simple thing to add the the user can make that choice. Because not only are your photos backed up to Google Photos they are backed up in Google Drive.

Answer:

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Question: Camera has stopped working

To erase/delete some photos but in vain

Hi,

Thanks for posting in the Google Photos community.

You will need to contact your phone's manufacture or the developer of the app for help on this. We can't help on it as we only focus on Google Photos and there are literally hundreds of different phone cameras and apps out there.

Regards,

Clinton

Answer:

Hi,

Thanks for posting in the Google Photos community.

Regards,

Clinton

Answer:

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Question: I've accidentally permanently deleted some photos in google photos. How to restore them ?

I've accidentally permanently deleted some photos in google photos. How to restore them ? They are v…

I've accidentally permanently deleted some photos in google photos. How to restore them ? They are very important because it is related to my assignment. Someone please help me

Answer:

Hi Nur,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Hi Nur,

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Tried to sign up for Google One 100 gb with Annual Plan, but was charged for Monthly Plan.

Talked with Chat. Then was billed for BOTH Monthly and Annual Plan.

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Question: Vickysingh

Txxxxxxxxxx

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Question: Deleted photos from trash

Hi, I deleted my photos from trash of "Google Photos" and the drive specialist team is unable to hel…

Hi, I deleted my photos from trash of "Google Photos" and the drive specialist team is unable to help me recover it, is there a way i can get those photos back please

Answer:

Hi,

If you have deleted photos from your trash folder, the chances are very high they are gone for good. The only real option is to try Google Takeout (takeout.google.com) and see if you can recover them there.

Regards,

Clinton

Answer:

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Question: My photo delet recovery in my email.account

My 3 months photos recovery

Hi

Thanks for posting in the Google Photos community.

Can you be more specific on your question around photos and recovering them? DId you delete them 3 months ago? Please let us know in detail what happened and what you have done so we can try to help you.

Thanks,

Clinton

Answer:

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Question: I synced my photos to my google account.. i removed account from phone.. all photos disappeared?

i synced my phone to google, i checked that the photos were on my account before removing the accoun…

i synced my phone to google, i checked that the photos were on my account before removing the account from the phone, i have checked trash, not there, i've contacted service provider, no help, i have checked account thoroughly, i cant find the photos, i did not delete the photos but i assume the photos were deleted when i removed the account from the phone, how to i recover?

Answer:

HI,

Thanks for posting in the Google Photos community.

If you deleted the account from your phone that was associated with your Google Photos account, the behavior you are seeing is normal. This is part of the privacy mechanisms Google has in place. The only way to get them back on your phone would be to re-add that account back to it.

Regards,

Clinton

Answer:

Thanks for reply, i factory reset my phone straight after i removed the account, I added the account back, im not sure if there is any way to recover those files

Answer:

Hi,

Thanks for the clarification. It is possible that your photos had not had a chance to sync up yet with the cloud side of Google Photos. If that is the case, they were on the device only and are lost.

In this situation the next time, prior to removing your account from your phone, use the Free Up Space feature in Google Photos. That will assure that a sync has happened with the photos on your phone. Then you can reset it (or delete the account) and all will be backed up.

Sorry I don't have better news.

Clinton

Answer:

I did do this, all the photos on my phone were gone as expected after i done the free up space, i then did the factory reset, i understood they were then safely stored, but not anymore

Answer:

Hi,

I'm not sure what to suggest here. I can't replicate the behavior on my test phone.

Have you try to see if you can recover them from Google Takeout? Takeout.google.com

Regards,

Clinton

Answer:

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Question: Hussein adan

My google play.com

Hi,

Thank you for posting in the Google Photos community.

Do you have a Google Photos related question? If so, can you please describe the issue so we can try to help?

Thanks,

Clinton

Answer:

Hi,

Thank you for posting in the Google Photos community.

Do you have a Google Photos related question? If so, can you please describe the issue so we can try to help?

Thanks,

Clinton

Answer:

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Question: when i upload my 100 photo's it stays pending after photo 17

delete the picture where the upload stopped but didnt helped

Erwin,

How did you upload ? Manually to https://photos.google.com/ or to an album ?

If not I would try that, for example by drag & drop or by using the UPLOAD album.

If you already did I would drag & drop small batches to see what happens.

Answer:

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Question: Why have my backed up photos and videos gone ?

I did a big back up of important images and videos to Google photos and then used the free up space …

I did a big back up of important images and videos to Google photos and then used the free up space option to save 40gb of space. After i did the free up space I cannot find lots of the back up files in google photos. It's weird this has happened because it says that those that have been backed up won't be lost in Google photos. I would like some help to recover them because they are important to me. Thanks

Answer:

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Question: Hi dear

Hi nitin singh 5396,

First of you you should check the Trash; any photos that were previously backed up and deleted less than 60 days ago will be in there.

Also see Help article: See if you can restore deleted photos & videos

If they are not, can I ask how you usually back up your photos and where from? It maybe the case they potentially weren't backed up fully previously.

Once you delete them from the trash they are permanently deleted; they are only recoverable in 60 days if they are still in the trash. You can try a few options that might help recover some but not 100% guaranteed.

Contact the Google Drive team and say you want to recover files - click on the contact us option on this link.
You can try using a third party photo recovery app at this point to try to recover some of what was lost from your phone - just type photo recovery into the play store and see what options are available. I can't recommend any as haven't used one personally but some people do have success that way.

Hi nitin singh 5396,

First of you you should check the Trash; any photos that were previously backed up and deleted less than 60 days ago will be in there.

Also see Help article: See if you can restore deleted photos & videos

If they are not, can I ask how you usually back up your photos and where from? It maybe the case they potentially weren't backed up fully previously.

Contact the Google Drive team and say you want to recover files - click on the contact us option on this link.
You can try using a third party photo recovery app at this point to try to recover some of what was lost from your phone - just type photo recovery into the play store and see what options are available. I can't recommend any as haven't used one personally but some people do have success that way.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Want all my photos backed up to my personal gmail. They are now on a work account. Can I transfer?

Want my photos transferred to my personal gmail account

See this link.

Answer:

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Question: Exercise my right to have all my photos deleted from your databases.

How can I exercise my right to request the deletion of all my photos in google photos of their datab…

How can I exercise my right to request the deletion of all my photos in google photos of their database?

I've already removed the photos from the web platform (Google Photos), but I will like to know if that's enough for you to remove the photos I take from all your databases. Or if that's not possible. Thanks.

Answer:

You can see photos from other sources on https://get.google.com/albumarchive

Answer:

I'm sorry, but that's not my question. I'm not interested in seeing my photos, I just want to know if it's possible to remove the photos that I posted and later removed from the Google databases. Or if I will simply not be able to see them, but Google is going to keep it anyway.

Answer:

"I'm not interested in seeing my photos"

My reply was intended to signal that there may be more photos on your account than just the ones on Google Photos. You can see them in the Album Archive.

When you delete photos, they are NOT deleted IMMEDIATELY from Google's servers, which allows them to recover photos that were accidentally removed from trash. But it seems that this is only possible within 2-3 weeks, which seems to indicate that they are no longer kept. But I am afraid that we don't know for sure. We are users trying to help but do not get that info from google. Sorry.

Answer:

"I'm not interested in seeing my photos"

My reply was intended to signal that there may be more photos on your account than just the ones on Google Photos. You can see them in the Album Archive.

Answer:

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Question: Am receiving photos from my stolen phone.it still has my Google account can I get the serial number

Trying to get the serial number

Hi Hamock,

you can try to locate or erase your stolen phone with Android's Find My device tool https://www.google.com/android/find

Similarly one tag of photos which were moved to bin and taken back are not being grouped with the new pictures any more. Ive tried all possible ways that I've seen Google suggested on your forums.. I'm not going to toggle my group face option again and loose all tags again. It would be nice also if Google could allow us to manually also tag pictures. Because there are a ton of photos that don't get sorted and are left lost too.

Answer:

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Question: My personal photos delete

My looking for personal photos

HI,

Thanks for posting in the Google Photos community.

Can you be more specific on your question? Are you looking for photos that have been deleted? If that is the case, have you looked in the Trash folder in Google Photos on your phone? How about the trash folder in Google Drive?

Let us know what you have done in more detail so we can try to help.

Regards,

Clinton

Answer:

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Question: Need your help to get my deleted pictures from Google photos after reset my phone.

Please help me to get my deleted photos.

Hi Sadashiv,

before resetting the phone did you ever visit the https://photos.google.com website to check whether all the photos were there?

Hi sadashiv kotave,

Can I ask how you usually back up your photos and where from? It maybe the case they potentially weren't backed up fully previously before you reset your phone. How did you confirm these photos were backed you - did you sign in via the web @photos.google.com to check also.

Answer:

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Question: I would like a list of all my devices that I've had at one point linked to my Google account

Noething so far, just starting accually

Hi,

Thank you for posting in the Google Photos community.

Your question isn't related to Google Photos so you may not get any responses to this question. That said, you can go to myaccount.google.com and see all of the devices you have currently or previously had associated with your Google account.

Regards,

Clinton

Answer:

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Question: Do google emoloyees have access to our photos backed up in google.? If no then who groups picture?

Hi Dvs Laya,

Thanks for posting to the forum today, all the tagging in your photos is done automatically by Googles automatic machine learning algorithm. This is done without a human having to look at your photos/videos.

You can see a video here showing how this all works: https://www.youtube.com/watch?v=bHvf7Tagt18

Hope this all makes sense, take care.

Answer:

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Question: How do I get to play my videos on Google Photos because they only appear as pictures?

I tried to watch my videos but they only appear as pictures

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How can I name a movie after it is created if I didn't use an icon do I have to redo and choose an i

How do I name a move after created or do I have to start over an pick an icon first.

Hello Linda,

Thanks for stopping by the Google Photos Support Community.

Was the movie created by you or was it auto-created by Google Photos?

Keep me posted.

Regards,

Amanda

Answer:

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Question: My account is safe

Hi,

Thanks for posting in the Google Photos community.

Do you have a Google Photos related question?

Regards,

Clinton

Answer:

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Google photo QA

Thursday, May 5, 2022

How do I stop google photos assistant from sending me too many suggested video, animation etc?

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