Google photo QA: Hi there, all the photos from google photos got deleted permanently. I want all of em back. Help me

Question: Hi there, all the photos from google photos got deleted permanently. I want all of em back. Help me

Hi on 8th of this month all my photos from google photos got deleted from google photos because of m…

Hi on 8th of this month all my photos from google photos got deleted from google photos because of my son mishandling it. They were not found in the trash aswell. Kindly help me out in gettimg my memories back.

Answer:

Pavan, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: How do i backup my photo without data culaction

What can i do?

Hello Md.Abubokor,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Awaiting your response.

Regards,

Amanda

Answer:

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Question: Hemant sharma

My future photo

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Question: l had photos removed from Google photos withiout me removing them

there photos on my Google photos they are gone and l didn't delete them

Hello Eddie,

Thanks for posting in the Google Photos support Community.

It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

Hi all,

Sorry to squeeze into this, but I'm experiencing the exact same issue many pictures that were backed up simply disappeared from my account. I followed the steps above but no success they aren't in my trash bin or picasaweb or google drive. I checked both the Android apps of Photos and Drive and as well as the the browser version and I even tried different browsers. It looks like weren't removed, but simply disappeared.

Answer:

Hello,

looks like it might be the same issue I'm having: https://support.google.com/photos/thread/191365

Answer:

Matan, please do let me know if you find any information. I've been desperately trying to contact anyone from the Google Photos team but so far with no success unfortunately...

Answer:

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Question: I "Freed up space" on my iphone 7, but I still have no memory.

I installed Google Photos onto my iPhone 7. All my pictures have been uploaded to the Google Photos.…

I installed Google Photos onto my iPhone 7. All my pictures have been uploaded to the Google Photos. I used the "Free up space" feature, but it seems my photos are still taking up space on my phone. When I press "Free up space" again, it shows that all my photos are already off of my phone.

Answer:

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Question: Whenever i open Google photos and press albums it automatically shuts down and cannot open Google photos notification pops up

When i click albums Google photos automatically shuts down and can't open notification pops up pleas…

Hey Aashutosh,

Thanks for posting in the Google Photos Support Community.

I understand and I'm be happy to help you further. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: How do I see my private videos Pictures and everything else

I want to see all my private videos and pictures and everything else

I want to see all my private videos and pictures and everything else

Answer:

Hi Amie Rae,

If you have either enabled "Backup and Sync" option or uploaded photos/videos manually, You can see those photos/videos by visiting http://photos.google.com/ from your web browser.

Answer:

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Question: Google Photos automatically alters the saturation/temperature of my iPhone X backed up photos?

I realized that Google Photos has been automatically changing the quality of my original photos I ha…

I realized that Google Photos has been automatically changing the quality of my original photos I have taken on the iPhone X where it becomes more saturated and the temperature/color is risen.

I already set the Backup and Sync to Original Quality, but I can noticeably tell the difference. However, once I redownload the photo on Google Photos to my iPhone, the photo goes back to normal, but I want to be able to keep my photos in their original state without having to redownload and keep every picture on my phone.

I don't know if this is a bug or if this can be fixed with an update, but I know for sure that my phone is being backed up and turned yellower without my permission. Please help me fix this!

Answer:

Hi Matthew Le!

If you think that the application is not working correctly, then you can write feedback for the Google Photos team. There describe the situation:

• when you saw that this problem appeared,

• what did you do to eliminate the problem,

• and what do you want to have as a result.

I can slightly supplement the "Feedback\

Answer:

You mention that if you remove an image from your iPhone X then download it from Google Photos back to your phone, the picture appears as it should. Have you tried looking at the image on the Google Photos App after deleting the image from your phone but before downloading it from Google Photos back to your phone? The Google Photos App will display images that are captured by your phone or those backed up to Google Photos, and I wonder whether the incompatibility causing the color shift is just for those images taken by your phone and still resident on your phone; if so, the solution would be simply to clear your phone of images once backed up (which is generally desirable in any case).

Answer:

Lobalobo, no, I meant that any pictures I take on my iPhone X and then back it later on my Google Photos, it still looks the me on both function; however, once I delete the photo on my iPhone X, Google Photos alters my photo to look more yellow and saturated. But if I redownload the picture, it turns back to normal on my iPhone and on Google Photos.

Answer:

Lobalobo, no, I meant that any pictures I take on my iPhone X and then back it later on my Google Photos, it still looks the me on both function; however, once I delete the photo on my iPhone X, Google Photos alters my photo to look more yellow and saturated. But if I redownload the picture, it turns back to normal on my iPhone and on Google Photos.

So, two questions:

First, are you saying that when you remove the images from your iPhone, the image is altered to look yellow and I I assume this yellow appearance is only on your iPhone within the Google Photos App, but that if you look at the image on, say, a laptop web browser, it looks fine. Is that right?

Second, you say you "delete" the images from your iPhone, which causes the problem. There are three different ways to remove an image captured by your phone from your phone while leaving the image backed up to Google Photos: you can delete the images from the phone's own photo software, outside of the Google Photos App; you can delete images individually "from device" only within the Google Photos App; or you can select Free Up Space from within the Google Photos App. Have you tried removing the images in each of these three ways and, if so, does the yellow color change occur with each of these three removal methods? (My suspicion, and hope, is that you have deleted the images from the iPhone's own photo software, causing the problem, and that this will not occur if you remove the images from the device within the Google Photos App instead.)

Answer:

Hey Lobalobo, I tried downloading an iPhone X photo onto my desktop. And i chose a photo that has been deleted from my iPhone X, but I realized that it won't open on my computer since it downloads as an HEIC File; however, I tried downloading a picture I took a while back on my iPhone 7 and it downloads as a JPG File and works perfectly fine. Do you know anything about this?

Update: I just read that this has been happening to all Apple device that has been updated to iOS 11, since according to articles, Apple has replaced their JPEG File to an HEIC File (High Efficiency Image File Format).

Answer:

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Question: Turn off folder sync after uploading from onedrive to google photos

On my desktop i synchronised a onedrive folder to google photos. Now that the sync is complete i wan…

On my desktop i synchronised a onedrive folder to google photos. Now that the sync is complete i want to remove the folder from the synced folders.
Will that remove my pictures from google photo's? Or just stop the sync?

Answer:

Hi Danny,

You mention folder sync, did you use the preferences in Google Drive (sync some folders) or My Computer with upload to Google Photos enabled. The first is sync and the second is backup and the answer depends on which you have used,

Please advise, Peter

Answer:

It was the sync function in the Google app.

When i turned a sync of it said that al files would remain on all locaties. So that is wat i wanted. Tnx for the reply

Answer:

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Question: All albums & photos permanently deleted after syncing with a new android device

Recently all of my google photo albums and photos permanently deleted. I can only find some of them …

Recently all of my google photo albums and photos permanently deleted.

I can only find some of them on Assistant tab...

This happened when I had synced Google photos on a new android device.

Please help me to recover photos.

*Device information

-Model : IM-100K (Pantech)

-Android Version : 6.0.1

Answer:

Hello there,

Welcome to the Google Photos Support Community.

If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know.

Regards,

Amanda

Answer:

Hello Amanda, thank you for your support.

But, my problem is a slightly different.

All of my photos were permanently deleted after syncing with a new android phone.

I guess that syncing process did not work properly : maybe the photos of a new Android device overwrote existing photos.

I never deleted all of them by myself.

Surely and obviously, I went to trash and could not find any photos.

Could you please show me the way to directly connect to Google photos development team?

I think it happened because of the syncing bug. I hope they can trace my activity log history.

Thank you.

Answer:

Hello there,

Thanks for responding.

Could you please elaborate the issue or your query for me to assist you better? Were your photos backed up to Google Photos? If yes, it can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: Hi I am syncing my photos to google photo for the first time,

Hi Rebecca,

Your symptoms indicate you are backing up a large optimised iCloud library and it is a long process, with no option but to wait until it is complete before things settle down. This is made worse because the Google Photos app needs to be open for the Backup to work.

To quote another user:>

Cory Imdieke said:

I've been using Google Photos and iCloud Photos together for a while so I have some experience with this.

The two services play nicely together. The best option is to keep iCloud Photos turned on, along with optimize storage. Then install Google Photos and start the sync. Here's what happens.

At the beginning, there are (let's assume) no full-size photos on your phone, only in iCloud. Google Photos goes through every photo in your library, and wants to upload it. It requests the full-size photo from iCloud, which downloads to your phone and gets cached on the device. Then the full size photo is uploaded to Google, and Google Photos moves on to the next one. It keeps doing this until it's gone through all your photos.

The optimize storage setting is doing what it's supposed to do. At some point when the phone fills up, it will begin removing photos again like before. Let's say for example (using not real numbers) you have 5GB of free space on your device, which is enough to hold 500 images. Google Photos will download those 500 images from iCloud and upload to Google, then iCloud will see you're out of space and remove those images, and move on to the next batch of 500.

Google Photos and iCloud Photos don't really talk to each other much, all of this stuff just happens in the background automatically. When Google Photos asks for a photo, iCloud knows it needs to download it first so it does. Then when your phone fills up it knows it needs to clear off space.

It should pretty much manage itself without needing to do much. When you're totally done syncing with Google, you can just leave your phone and let iCloud delete the downloaded photos when it needs space.

'End Quote'

Answer:

Also if you are backing them up over WiFi only and have gone in and out of wifi it's going to take much longer. So leave phone on charger so you don't lose charge then if you have wifi where you live then I would say by time you wake in the morning you will be good.

Answer:

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Question: my inbox er picture ney

Hello Shamim,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to backing upyour photos/videos from your Android device to Google Photos? If yes, to Backup your photos/video, before you start, make sure you're signed in.

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Here's a useful help article to know about backing up photos and videos to Google Photos.

If no, keep me posted.

Regards,

Amanda

Answer:

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Question: [Updated: Video doesn't play at all anywhere!] I can't download videos on any platforms or devices.

[Update: I was searching the web for this problem and came across some posts saying disabling QUIC s…

[Update: I was searching the web for this problem and came across some posts saying disabling QUIC support in the Chrome browser would fix the problem. I did that and the video stopped playing at all, even after reenabled QUIC. Now the video, the sixth item uploaded on 7/22/16, doesn't play on any devices.

I also tried syncing Photos to Drive, but of course the video is nowhere to be found.

How can I trust Google Photos after this? I can't understand how a file that I upload to the service can't be downloaded and may have been corrupted.]

This problem has gone on for at least a few weeks. It's the sixth upload on 7/22/2016.

When I try to download the video from the Android app, I get the error message: "Trouble downloading video. Try again in a few minutes.

I tried "sharing" to "Save to Drive". The notification then says "Upload was unsuccessful/Unable to schedule 2 files for upload". Nothing is in my Google Drive.`

I also try the web, on Firefox and Chrome browsers, on Windows 7 and 10. I also get errors.

Answer:

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Question: Face recognition, recognizes faces only on videos

After importing pictures & videos from one google account to another (unfortunately with location da…

After importing pictures & videos from one google account to another (unfortunately with location data removed), google photos, recognizes the faces of the people for the imported photos & videos, only on videos. For all the new photos added to the current account, faces are being recognized the way they should. For example: A person named Mark, for which there are photos and videos, is being recognized on photos only for the new photos taken of him, and only on videos on the group of photos & videos imported from the other google account. Even if there is a photo the same day the video was taken, it is not being recognized at all.

Answer:

HI,

Thanks for posting in the Google Photos community.

Unfortunately there is no way for you (or us for that matter) to manipulate facial recognition. This is all on the back end at Google. The best thing I can suggest is to give it time. I have personally experienced what you are seeing and it resolved itself after 2-3 weeks. Your mileage may vary.

Hope this helps.

Clinton

Answer:

Well it's been 5 months, but I figured it out myself. Google photos, won't scan for faces on photos that don't have location data on them. It will for videos. As soon as I started adding location information to the photos, it immediately started recognizing them. So for anyone else having this kind of problem, which Google does not even give any details, this solved it

Answer:

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Question: I have an account I can't get in to I want my pictures from the account at least

Tryd recovering Google account but I can't remember pass words

Hi Richard Romero

All help for accounts on the forum

https://productforums.google.com/forum/#!forum/gmail

Answer:

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Question: Actually twenty eight days ago i have permanently deleted few dance videos by mistake, if it is possible can i recover those files.

I have deleted my videos permanently but i have no idea how to recover them.

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.

https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

Answer:

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Question: All photos in one person

Hi everyone, I have activated the face recognition, working perfect for months already. A few days a…

Hi everyone,

I have activated the face recognition, working perfect for months already. A few days ago i made a shared album of my newborn but than decided to delete it. Since i did that every single photo appears in my newborn's folder istead of only the photos of my newborn.

Does someone knows what to do?

Answer:

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Question: How I can rename my foto on the mobile?

foto Rename

Hi Inna,

Currently on the Photos Android app there is not a way to manually rename the image.

You can make a feature request using the Feedback menu option in Google Photos > Left Menu > Send feedback.

NOTE:

As a workaround, you can visit the Play Store and download the Files by Google app. Launch the app, and after the introduction (don't delete images)

1. select the middle icon from the main menu: Browse.

2. Then select Images from the folder options

3. Then long press on the locally stored image you want to rename to select it. (If the image is not on your phone's local storage, you'll need to download it first before continuing.)

4. Select the :Menu in the upper right > Rename

5. Rename your image and save.

6. Open Google Photos and make sure the newly renamed image is backed up to Google Photos.

Cheers,

Joe

Answer:

Hi Inna,

Currently on the Photos Android app there is not a way to manually rename the image.

You can make a feature request using the Feedback menu option in Google Photos > Left Menu > Send feedback.

NOTE:

As a workaround, you can visit the Play Store and download the Files by Google app. Launch the app, and after the introduction (don't delete images)

1. select the middle icon from the main menu: Browse.

2. Then select Images from the folder options

3. Then long press on the locally stored image you want to rename to select it. (If the image is not on your phone's local storage, you'll need to download it first before continuing.)

4. Select the :Menu in the upper right > Rename

5. Rename your image and save.

6. Open Google Photos and make sure the newly renamed image is backed up to Google Photos.

Cheers,

Joe

Answer:

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Question: how do i get rid of suggestions for invites to share? the list came from my e-mails and are sites i deleted, they are not contacts

invited contacts are former websites that i no longer do business with and have sent to trash

I have the same problem: old (no longer active- addresses, addresses with typos) are suggested and I did not find a way to remove them. What makes it worse: when you use such address the invitation is not delivered, but you get no warning. Third problem: invitees sometimes use "Reply" to thank you, but the mail is sent by a "No reply" and they do not get a warning that their mail is not delivered to you.

I thus decided not to use that way of sharing, but copy/paste to a "normal" mail. It's a shame.

Answer:

TO JANVB: i'm back, only because i don't have any contacts now, and the can't see or find the photo gods are going crazy?? there's one thing SIR! would i be better off to not share an album & download one pic at a time, cause i only send them to my facebook page & they stay, i'm not actualy sharing & it wont let me share them??

Answer:

@David

Your initial post said: "How do i get rid of suggestions for invites to share?"

I now think that this may cover two different things:

When you use the "Share" icon you get a list of contact suggestions to share with. I replied thinking that this is your issue. The list has two parts:

8 contacts which come from recent activity. You cannot remove them, but they will eventually be replaced by other recently used contacts.
The list of all your contacts, which you can edit in https://contacts.google.com

But you may also get automatic suggestions to share new photos. You can turn this off in the settings under "Sharing":

Sharing
Manage preferences for sharing
Sharing suggestion notifications
Receive notifications when you have new photos to share with friends

Please let us know if you have more questions.

Answer:

there's 3 things here that you can't do anything about? because you can't explain this to an AUTO-ROBOT COMPUTER?? 1. i have turned this off under google contacts and i don't have any "NOT ONE CONTACT"? 2. i have turned it off under G-MAIL settings?? 3. it does NO GOOD? because that ROBOT can't comprehend, what NO-REPLY means, because he is a NO-REPLY??? IT'S ALL A BUNCH OF CRAP!!!! that you can't do nothing about??? BUT I CAN? IT'S CALLED GET ALL MY GOOGLE PRODUCTS COMPLETELY DONE & MOVED OR DELETED!!!.......and FORGET THE WORD "GOOGLE" EXESTS??

Answer:

I have the same problem: old (no longer active- addresses, addresses with typos) are suggested and I did not find a way to remove them. What makes it worse: when you use such address the invitation is not delivered, but you get no warning. Third problem: invitees sometimes use "Reply" to thank you, but the mail is sent by a "No reply" and they do not get a warning that their mail is not delivered to you.

I thus decided not to use that way of sharing, but copy/paste to a "normal" mail. It's a shame.

Answer:

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Question: Missing or recover photos

@Sinor 733,

You mention Google Drive, if you go to https://drive.google.com/drive/my-drive you may see your activity history at the right hand side and it might be worth approaching Google Drive Support. It is best to simply refer to your missing files as the mention of Google Photos usually gets you referred back to here.

Regards,

Peter

Answer:

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Question: Permanently missing photos

I accidentally deleted my photos. Kindly help me to recover it.

Sinor, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: Why does Google Photos change the saturation of images when zooming in?

I have uploaded few pictures to Google Photos, which I have taken with my camera in Adobe RGB colour…

I have uploaded few pictures to Google Photos, which I have taken with my camera in Adobe RGB colour space (in case it matters, the camera is Olympus OM-D E-M10 Mk II).

When I try just viewing the photos in the gallery they appear as good as they do when viewing them on a PC. However, when I zoom in, and the pictures reloads again to show more detail, it immediately loses saturation. That is not to say it becomes black and white, but the colours become significantly washed out.

I have noticed this only on my new phone - Huawei P30 Lite (MAR-LX1A EMUI 9.1.0, I can give you more details if needed). I haven't noticed any such desaturation occurring when zooming in on other photos, either taken with my new phone's camera, or with my older phone's camera (Xiaomi Mi A1).

In fact, when I view and zoom in on the same pictures on my old phone (Xiaomi Mi A1), I don't notice any desaturation on any pictures - taken with either phone or camera.

Answer:

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Question: Phone was stolen, Photos is installed but I disabled sync/backup, can i enable it to get my photos.

back up photos from stolen phone that its sync/backup was disabled?

HI,

Thanks for posting in the Google Photos community.

Your question isn't 100% clear. Are you wanting to enable Backup & sync on your stolen phone? Reenable it on your new phone?

Please indicate what are trying to do with a bit more detail so we can try to help you.

Thanks,

Clinton

Answer:

I want my pictures from a stolen android phone. Photos was disable. Can I enable Photos remotely and also get my pictures from my drive back up.

Answer:

Hi,

No, you cannot remotely enabled back up & sync on the phone. You have to physically have it in hand to enable or disable the feature.

Sorry I don't have better news.

Clinton

Answer:

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Question: Merging uploaded photos under people album.

Merge album under "People" (Thane) https://photos.google.com/search/_cAF1QipPf~upUCBHwpXDw~u76rLPgnl…

Merge album under "People" (Thane) https://photos.google.com/search/_cAF1QipPf~upUCBHwpXDw~u76rLPgnlniV5rIfoJro_Thane%20Frederick%20Opfell with uploaded photos in album "Thane." My brother-in-law passed away and I would like to do a memorial movie, however, Google is not letting me merge the uploaded photos. The easy to recognize photos of him as an adult have been uploaded the ones where he's a kid or young adult will not merge to the "People" album.

https://photos.google.com/share/AF1QipN1RSCCAGUv8xbwcXMY5JeSS-wO22NJgZ_h0Apkyg_FoCDmuXQ7GA_cQIRT1wvIUA?key=ZzF5TFlfSFdjcnJ1T1V1cFVqMUVVUkdFUW5WWDlB

Please advise.

Answer:

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Question: When I swipe up on a motion photo, there is no option for "shots in this photo" how do I access??

I have followed all the Google recommendations

Hi Misty Payne,

Thank you for posting to the Google Photos Forum today,

Do you have a Pixel 3 phone? This feature is a Pixel 3 exclusive so if you have any other phone you won't be able to use it.

If you have anymore follow up questions, please let us know.

Have a lovely day 😊

Answer:

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Question: The font in the app is not legible and looks encrypted. How can I fix it?

I tried to remove the app from the phone and iCloud, I updated the software but nothing seems to fix…

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Question: Photos spontaneously removed from unsynchronized folder. How is this possible?

Since a while I use a new phone that Google Photo has as the standard gallery app. In the Pictures f…

Since a while I use a new phone that Google Photo has as the standard gallery app. In the Pictures folder I created a subfolder for certain art where I store pictures of art. Extremely strange is that certain of these photos now have disappeared spontaneously from that pictures subfolder that I have never synced to your cloud what so ever. They are really gone! Is the standard gallery app of yours not trustworthy when it comes to managing your own material? How is this possible?

Answer:

Hello Nico,

Welcome to the Google Photos Support Community.

A folder and sub-folder cannot be created in Google Photos, only albums can be created with Google Photos library.

Please share the steps how and where were the folders/sub folders created so I can help you better.

Keep me posted.

Regards,

Amanda

Answer:

I'm refering to the client app on my phone and how your cloud service manage to deal with local folders, subfolders and photos i created or put on my own device with an external file manager. Where it went wrong is when i download some pictures en move the files with the Google Photo app from the Download folder to the Art subfolder. They stay there for a while and the next day or so they are gone, though as far as i see not those photos i moved with X-plore. Isn't that peculiar? By the way, i do not prefer to share/sync/backup this kind of content to the Google cloud. How your service deals with photos and albums could be a problem here, but removing my local files without asking is not okay.

Answer:

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Question: Purchasing google photo storage after having pixel 3 unlimited storage previously

So I've had my google pixel 3 which has provided me with free unlimited storage with the original re…

So I've had my google pixel 3 which has provided me with free unlimited storage with the original resolution which doesn't reduce the quality or file size. My pixel recently malfunctioned and since I am overseas, I cant execute the warranty until I get back, so what I've done was buy a cheaper smart phone for the meanwhile until I am back. This means I don't have the free unlimited storage from my pixel. Because of this I want purchase google storage on my cheaper phone so I can back up my photos and videos. Now assuming I've got say 1TB of photos and videos that I've taken with my google pixel 3 from before, can I purchase a 200gb/month plan that will only start filling up what I upload from now onwards OR will it automatically be filled up from my previous usage? Also if I purchase a 200gb/month plan for this month, will I have the opportunity to increase this plan to say 2TB the following month?

Thanks

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Question: I need help recovering missing files.

Hello, I have uploaded videos from my photo gallery to google photos app and I made sure that they w…

Hello, I have uploaded videos from my photo gallery to google photos app and I made sure that they were successfully imported before deleting them from my camera roll. I did not have storage on my phone so I had to delete them off my phone and I knew they were in google photos but now I checked and the videos are nowhere to be found. I really need these videos, they are for a video I am making and it's suddenly gone. The videos are from October 13th.

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Question: How do I access Google Photos through finder?

Hi, I have been backing up my photos automatically from my iPhone to Google Photos, which has been v…

Hi, I have been backing up my photos automatically from my iPhone to Google Photos, which has been very very helpful for organisation. As I often take videos and photos on my phone that I need to access and edit in bulk, I was wondering whether it was possible to access photos and videos as files through Mac Finder, similar to Google Drive and Dropbox. Otherwise, I have to download them to my computer and then delete them after, which takes up storage and wastes a lot of time. If this is not a capability, is there a way to request that this is looked into as a feature? Or does anyone have another workaround at all? I have considered copying all to Google Drive but I lose a lot of organisation and don't have much storage on there.

Thanks in advance for any help at all!

David

Answer:

Hi David Whelan!

In the given time there are no ways for this: Google Photos is a separate service, and it has nothing to do with the space and functionality of any drives on the Internet.

I can assume that Google offers a lot of tariff plans for everyone who wants to have more space in Google Drive, for example "Google One\

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Question: I keep getting duplicates when trying to send photos from photos to fb post/ news feed. Why?

Settings, take battery out

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Question: Baykup my photos

Backup photo

HI,

Thanks for posting in the Google Photos community.

Do you have a specific question about backing up & Syncing photos? If so, can you please clarify what that question is so we can try to help?

Thanks,

Clinton

Answer:

Hi,

If the photos are not in the trash on your phone and you have deleted them from your trash folder, they are likely gone. You can try to go to Google Takeout - takeout.google.com - to see if you can recover them but it is not likely.

Sorry I don't have better news.

Clinton

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Question: someone hacked my password and deleted a lot of my google photos. help for full restore

Hi, there. Just found out that a lot of my photos are missing from my Google Photos. Is there an ult…

Hi, there. Just found out that a lot of my photos are missing from my Google Photos. Is there an ultimate all time from the very beginning full photos and video recovery ?

It's really frustrating and I'll really appreciate your help with the full restore.

Much love and peace

Emil DImov

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Question: At the hall

Play with firend

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Question: Marijag pohtes

G. Akash Kumar

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Question: All photos uploaded before September 2017 disappeared (not deleted, not in bin, over 40 albums)

Over night, over 40 albums are suddenly empty and the photos cannot be found anywhere in Google Phot…

Over night, over 40 albums are suddenly empty and the photos cannot be found anywhere in Google Photos. I haven't deleted any photos from these albums and they are not in the Bin either. What happened? Is there an outage on Google Photos servers?

The albums are all still there, just empty.

Answer:

"Is there an outage on Google Photos servers?"

Probably and hopefully a temporary one.

Do you still see the albums with photos on https://get.google.com/albumarchive ?

Also, when you go to https://takeout.google.com/settings/takeout

Click "Select none"
Scroll to and select "Google Photos"
Click on the words "Google Photos" and then on "Select photo albums".
The number of albums is very high because it includes many dated albums created by Google.
Click "Toggle all" to deselect all albums
Select one of the albums which does miss photos. You can find them by using the "Find" function of the browser (Ctrl+F). Click OK. You are back in https://takeout.google.com/settings/takeout
Scroll down and click NEXT
Select settings (File type, Max archive size, Delivery method) and click CREATE ARCHIVE

The resulting ZIP files do contain photos and .json files with extra info. Do you get the missing photos ?

Answer:

I do see the albums on https://get.google.com/albumarchive but they don't contain any photos.

Downloading through https://takeout.google.com/settings/takeout yields a zipped folder with only html and json files, also no photos unfortunately.

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That's weird. I have no explanation/solution.

Did you also check the bin of Google Drive ?

Do you use Backup & sync ?

Do you have Google Photos synced on mobile devices ?

I hope you have a backup somewhere.

Answer:

What is weird is that it affects photos till Sept 2017, when Backup & Sync was introduced.

How were these photos uploaded ? From Picasa, using the "Desktop Uploader" or manually ?
Were the older ones uploaded to Picasaweb (Google Photos was launched in 2015)?

I will ask whether other TC's have more ideas.

Edit: I re-read your former posts and you say that most are uploaded using Backup & Sync. I do not understand why the Drive team refuses any help in that case. I will escalate the issue.

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Question: WHEN I FORWARD MY GOOGLE PHOTOS BY EMAIL THE RECEIVER GETS A SMALLER SQUARE VERSION OF THE PHOTO ?

FORWARD THE SAME SIZE PHOTO FROM GOOGLE PHOTOS BY E-MAIL - IT COMES OUT SMALLER AND SQUARE TO THE RE…

Well, it's just in the email, isn't it?

The email will be containing a button to view the photos in Google Photos, and when the receiver click on that button he/she can see the full-sized photo that you've shared.

Let me know how it goes!

Regards,

Sreelal

Answer:

Hi Jack,

Thanks for the follow-up!

Yes, you can attach the full-sized photo in email!

First, you want to download the photo you want to add into the email.

Then attach the photo in your email.

If you're using Gmail, there is an easy way, by the way, click on the include image button, and include the photo from your Google Photo directly.

Please go through this help article: https://support.google.com/inbox/answer/6080149?hl=en&co=GENIE.Platform=Desktop

Keep me posted!
Regards,

Sreelal TS

Answer:

Well, it's just in the email, isn't it?

The email will be containing a button to view the photos in Google Photos, and when the receiver click on that button he/she can see the full-sized photo that you've shared.

Let me know how it goes!

Regards,

Sreelal

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Question: Please help me to recover my photos between 2016-2019 .Thank you ,Gabriela

I need help please to find my photos from 3 years ago .Thank you Gabriela

Gabriela, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

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Question: How can I share photo from photos to facebook?

Have shared to my email and then downloaded on to computer-puts photo to html file-can't upload html…

Hi Lisa,

when viewing at https://photos.google.com/ single click the photo and click on the 3 dots at top right to select Download and a full size copy will download to your computer,

Cheers,

Peter

Answer:

The issue is seems no one knows how to answer the question. I am on a page manager on facebook...I want to share a photo I have organized in google photos by albums. I only want to share that photo in a comment. I don't want to share the album...I don't want to download the photo to my phone...I use google photos as my gallery so all my photos are backed up to google photos. Problem, when posting to facebook by clicking on said photo icon the resulting gallery is something I don't see on my sd card or my stock gallery app nor my google photos app....just a manegery of photos that are all jumbled and out of date.

Answer:

It Wasn't answered. Like them I want to share a photo from my google photos on Facebook but it there is no share for Facebook Twitter etc. just contacts. How do you share a photo directly to Facebook ?

Answer:

Hi Lisa,

when viewing at https://photos.google.com/ single click the photo and click on the 3 dots at top right to select Download and a full size copy will download to your computer,

Cheers,

Peter

Answer:

It doesn't seem possible to share a photo or video from Google Photos to a friend's post on facebook....has to be on one's own timeline!

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Question: My photos are converted to cartoon characters. Reformatted 2x. Changed phones. Read posts 2016 to 18

Reformatted. Changed phones

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Google photo QA

Thursday, May 5, 2022

Hi there, all the photos from google photos got deleted permanently. I want all of em back. Help me

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