Google photo QA: Space not freed up even after deleting around 3 gb data from photos. Emptied bin and trash.

Question: Space not freed up even after deleting around 3 gb data from photos. Emptied bin and trash.

HiRunning out of 15 gb space on my google account. Gmail stopped working. On checking I found around…

HiRunning out of 15 gb space on my google account. Gmail stopped working. On checking I found around 9 gb space is occupied by google photos. Deleted around 3 gb of them hoping that gmail will start working. Emptied bin and trash as well. But to my surprise it still shows that I have more than 15 gb of data stored on my google account. It has been more than 24 hours since I deleted photos.

Answer:

Hi Amit Raizada

You can do this:

1) wait another day, sometimes there is a delay of up to 48 hours

2) send feedback on the situation for the team Photos and the Google Drive team, for each separately

Feedback for Photos in the left panel settings, and for Google Drive in the gear icon

3) write to the forum Google Drive, so that experts helped you solve the problem

https://productforums.google.com/forum/#!forum/drive

Answer:

I am facing the same issue since 2 days. I have deleted images through photos app as well as the browser on a machine. but to no avail. My occupied space is stuck at a constant. I have tried google one tech support also because I had bought storage then. but they hardly know anything . now my storage plan has expired and even though I have deleted so many GB's of data from photos, it's still not reflecting anything in space!

pls tell me what to do to actually reduce occupied space in photos.

Answer:

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Question: Dear sir i have Mistakely dealet my own photos

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.

https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

Answer:

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Question: How can I retrieve photos permanently deleted from trash of Google photos

Please help me retrieve photos permanently deleted from Trash of Google photos in last 60 days

Hi Preetha,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

I also recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Hi Preetha,

And I don't see them anywhere on Google photos

I'm a little PO because I thought this only applied to photos and videos.

I want my text messages back.

Answer:

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Question: I want to recover my permanent deleted photos

Respected sir/ mam, I accidentally deleted my photos permanently from Google photos so I want to rec…

Respected sir/ mam,

I accidentally deleted my photos permanently from Google photos so I want to recover my permanent deleted photos

Answer:

Hi Sneha,

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Thanks for posting on the Google Photos Help Community.

If I understand the issue correctly, are you experiencing issues with photos being backed up to Google Photos? If yes, I'd suggest you to try the below steps to fix the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Turn off and turn on the "Back up & Sync" option.

If the issue still persists, I'd suggest you to have a look at the help center article to fix back up & sync issues.

If that's not the case, I'd suggest you to elaborate your post in detail.

Keep us posted.

Best,

Daisy

Answer:

Hello Mahesh,

Thanks for posting on the Google Photos Help Community.

If I understand the issue correctly, are you experiencing issues with photos being backed up to Google Photos? If yes, I'd suggest you to try the below steps to fix the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Turn off and turn on the "Back up & Sync" option.

If the issue still persists, I'd suggest you to have a look at the help center article to fix back up & sync issues.

If that's not the case, I'd suggest you to elaborate your post in detail.

Keep us posted.

Best,

Daisy

Answer:

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Question: I enabled 2 step verification and cant access my acount

Entering password

Hi Michael,

in this help community we focus on the Google Photos photo storage platform and apps, for Google account issues I suggest that you post to the Gmail Help Forum https://productforums.google.com/forum/#!forum/gmail

Hi Leslie,

do you have more than one Google account? Are the photos still on the phone? Prior to realizing some photos were missing online did you ever visit the photos.google.com website to check they were all there?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Characters

Minimum 10 characters

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: My pixel 2 is using my paid storage allowance when it comes with free original quality storage

Im trying to check what is using my paid storage allowance up, it appears to be my pixel 2 photos ho…

Im trying to check what is using my paid storage allowance up, it appears to be my pixel 2 photos how can i check if this is not be including in my storage allowance.

Answer:

Hi Lee,

do you have more than one account on your Pixel? Did you factory reset the device or install a custom ROM?

I don't understand how that would affect Google cloud storage..........

Answer:

Only the photos uploaded from the first account added to a Pixel get free unlimited storage. And we've seen cases of devices no longer getting the free unlimited storage after being reset.

Can you please tell something more on your setup and workflow? Do you use more than one device for taking photos? Do you upload the photos also from a computer?

it is certainly possible to take and upload photos from more than one device but the photos uploaded from devices other than Pixels do take up storage. I assume you already checked the extra space doesn't come from the photos uploaded from non Pixel devices, right?

Does PeteranDi's suggestion help?

Sorry Lee, we have never heard anything from any of the Pixel owners, I have copied my canned response below in the hope that one day someone will give us an update.

============================================

Unfortunately we have run out of ideas about what might cause this. Google Photos do not provide 1:1 user support, the Community is made up of volunteers who try to help using our experience.

Assuming your photos are taken on the Pixel and uploaded using Back & sync to the primary account registered for the device, and you have the confirmation in Backup & sync settings that you have unlimited storage, it sounds like an account issue. Storage is based on Drive quota which is common to Gmail, Google Drive and Google Photos. The common agency is Google Drive Support

If they refer you back to Google Photos we don't have access to support, perhaps they should be able to escalate to Google Photos internally on your behalf as they work for the same company.

There is also Pixel Support or the Pixel User Community and If you do get an answer we would be very grateful if you shared it so we can help other Pixel users.

Good luck,

Peter

Answer:

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Question: Why are device folders Backing up and Syncing even if i have not enabled the app to do it ?

Currently I am using a Samsung Galaxy S7 Edge. I've been using Google Photos and Backing up and Sync…

Currently I am using a Samsung Galaxy S7 Edge. I've been using Google Photos and Backing up and Syncing my photos through this app for a long time now. Recently I've noticed that the app has begun to backup and sync my device folders. I've always kept my device folders backup and sync disabled. I've double and triple checked my phone and all possible ways but still i can see all device folder backup and sync is clearly disabled on the app however still the Google Photos app is now backing up and syncing all my device folder photos and it has become a huge nuisance to me. Hundreds of Photos which i do not need to be backed up are now appearing on my google photos. How can i fix this so that Google Photos will only sync and backup my main camera folder only. Please help.

Answer:

Hi Abdulla,

Welcome to the Google Photos Help Forum.

Could you please confirm if you've unchecked the particular folders to stop the backup and sync by following the below steps?

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu.
Click on Device folders.
Select the folder and tap Back up & sync off.

For more information, please check the Help Center Article on backing up photos & videos.

Hope this helps.

Best,

Emma

Answer:

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Question: Ubwant to recover my permanently deleted photos from google photos

I want to recover those photos which I accidentally deleted today morning from google photos... And …

I want to recover those photos which I accidentally deleted today morning from google photos... And I am continuously trying to connect the support team

Answer:

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Question: How to I retrieve back my photos in Google Drive to my iOS Device?

I recently backed up all my photos from my iPad to my Google Photos cause our school needs to reform…

I recently backed up all my photos from my iPad to my Google Photos cause our school needs to reformat my iPad for an LMS Program. How do I bring back the backed up photos from Google Drive to my iPad directly on the Photos app on the iPad?

Thanks.

Answer:

Hi Ben Enrick Guanin

Support :

"Download photos or videos to your device"

You can copy your photos and videos back to your device.

https://support.google.com/photos/answer/7652919/?hl=en&co=GENIE.Platform%3DiOS&authuser=1&oco=0

Answer:

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Question: my gallare photo

http://play.google.com/store/apps/details?id=com.ac.englishtobanglatranslator Arab => আরবদেশীয়,আরব

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Question: Recovery my all photo

My all delete photo recover

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Question: Is it ok to download my old photos from a deactivated social media account w/o any hiccups?

Can I use some of the photos and places I frequent in selfies and landmarks to identify my ownership…

Can I use some of the photos and places I frequent in selfies and landmarks to identify my ownership of such photos in my (deactivated) social media account? Which would seem like I'm just downloading content that someone else uploaded.

Answer:

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Question: turn off delete notifications when deleting a photo through Explore

How to turn of notification in explore when deleting a photo

Hello Janis,

You can better ask your question to the Microsoft Support, they can better help you.

Greetings from Ann

Answer:

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Question: I am not able to make a little money I am going to try for the little ones

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Question: My photos are linked to somebody else's there are two emails associated with this account so I have

In my photos there is a picture of a man I've never seen before he is also linked to my email but he…

In my photos there is a picture of a man I've never seen before he is also linked to my email but he has a different email so when I pull up my pictures Sarah is his pictures there is his pictures and then when I click on my email there are my pictures how do I get his email in his account off of I don't know what I don't know what it needs to be taken off of this phone is brand new so it's not that I don't know what it is help anybody thank you very much

Answer:

Hi there,

Either someone logged-in using your phone or you were talking about Shared Album.

Solution:

1) someone logged using your phone:

Go into Android settings; Users & accounts; tap on that particular account and Remove Account for each app. Please follow https://support.google.com/photos/thread/1664263?hl=en this thread for further assistance.

2) You were talking about Shared Album:

On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Sharing.
Under "Start a new share," you can see your shared albums and sharing activity, like comments and recently added photos. New sharing activity will be in bold.
find that person's albums and removed those album.

Answer:

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Question: In my Google photos latest version there is no option for backup and sync

I am unable to turn on or of the backup and sync with the latest version but with previous version i…

Hi MANOJ SHARMA,

For me it is showing, can you please tell me your Google Photos version and Mobile details to debug further?

Answer:

I am using the latest version of photos provided by the Google and there is no option to disable dark mode.

I Am using huwaei honor play

Answer:

Hi Manoj Sharma 5743,

It seems You are not author of this thread. So if this issue of yours is really valid, then create a new thread to avoid confusion. I am saying this because your problem is different from original problem raised here.

Answer:

Hi MANOJ SHARMA,

For me it is showing, can you please tell me your Google Photos version and Mobile details to debug further?

Answer:

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Question:

To change this permission setting you have to turn off the screen overlays.app settings..I tried so many ways indeed..but it's just frustrating..how to overcome this pblm..

Answer:

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Question: Respected sir/madam by mistakenly i have deleted my photos permanently i wanted them to recover them back will please help me thanking you srinadh

Recover images ss

Respected sir/madam by mistakenly i have deleted my photos permanently i wanted them to recover them back will please help me thanking you srinadh

Answer:

Hi Srinadh,

Thanks for posting to the Photos Forum! Unfortunately,...

1. If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.

You moved it to trash, then emptied your trash.

You permanently deleted it from your trash.

You permanently deleted it from your device's Gallery app, without backing it up first.

2. Here are some suggestions for finding the photos elsewhere on your phone

https://support.google.com/photos/answer/6306652?hl=en&ref_topic=6156079&co=GENIE.Platform%3DAndroid&oco=1

3. You can try downloading and installing a third-party photo data recovery app to your computer, attaching your phone via USB to the computer and see if the app can restore images from the LOCAL storage on your phone. (It won't recover anything from Gooogle's cloud servers.)

Best wishes,

Joe

NOTE: If the Google account you were using for your photos backup was an education account (ex: yourname@someschool.edu or an enterprise Google G Suite account, ex yourname@somecompany.com) you can try contacting the school or company tech admin for the G Suite account. Depending on the settings they have created for your school or enterprise, they may have temporary access to a deleted file.

Answer:

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Question: Can't shair more than one photo to Line

Can't share multiple photo to Line

Hi Nantawat,

Thanks for posting in the Google Photos Help Forum.

Could you please confirm if you've followed the below steps to share the photos through Line:

On your Android phone or tablet, open the Google Photos app .
Select a photo, album, or movie to share.
Tap Share.
Select an app to share to. Slide up to see more apps. You can also send a link.

If yes, please share a screenshot with me so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

For more information, please check the Help Center Article on sharing photos.

Hope this helps.

Best,

Emma

Answer:

Same problem on iOS 12, you can select multiple photos, then share them to Line, but when you select a recipient and click Send(1) (yes, it always shows (1) no matter how many photos are selected), you are returned to google photos, and NOTHING is sent.

Answer:

I'm having a different but potentially related issue. When I select a photo in the iOS Google Photos app, I don't even see Line as an option to share with. It doesn't show up as a suggestion even when I try to edit the apps to add as a favorite. However, when I want to share directly from my iOS gallery, I see Line as an option, it just doesn't show up through Google Photos.

Answer:

Hi Nantawat,

Thanks for posting in the Google Photos Help Forum.

Could you please confirm if you've followed the below steps to share the photos through Line:

On your Android phone or tablet, open the Google Photos app .
Select a photo, album, or movie to share.
Tap Share.
Select an app to share to. Slide up to see more apps. You can also send a link.

If yes, please share a screenshot with me so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

For more information, please check the Help Center Article on sharing photos.

Hope this helps.

Best,

Emma

Answer:

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Question: how do i obtain telephone contact to explain my problem

unnecessary photos and videos are being synced

Google Photos has no live support, but since you have a question about "Backup & Sync" you can contact the Drive help team. See right hand upper corner here: https://support.google.com/drive#topic=14940

Answer:

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Question: My photos have disappeared. it is only showing photos from 2014 to date, last month there were photos dating back to 2004

Looked in Bin, Archive, Drive. I have two accounts and they are not in either.

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Question: How can i change and check which and what photo and videos are available to view by the public, or by people in my circle amd surrounding circle? Ive been trying to figure this out for over an hour and there is no simple or direct pin point to edit privacy for videos and photos or change visibility settings for all pictures and videos, or select "only me" or "shared" for certian albums, pictures and/or videos. Please help, i have way too many personal information saved and backed up im terrified its able to be seen by more than just myself!!

Be able to see which albums, pictures and videos are visible to anyone other than only me as well as…

How can i change and check which and what photo and videos are available to view by the public, or by people in my circle amd surrounding circle? Ive been trying to figure this out for over an hour and there is no simple or direct pin point to edit privacy for videos and photos or change visibility settings for all pictures and videos, or select "only me" or "shared" for certian albums, pictures and/or videos. Please help, i have way too many personal information saved and backed up im terrified its able to be seen by more than just myself!!

Answer:

Be able to see which albums, pictures and videos are visible to anyone other than only me as well as make it easier to specifically change what albums, pictures and videos are viewable by the audience approved in my settings to only me being able to view what I specifically DO NOT share with specific people.

Answer:

Because you are using the word "circles\

Answer:

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Question: how do I retrieve photos from the cloud

I've been looking for old photos and videos it may have gone to the cloud but I don't know how to re…

If you don't know to which cloud they were uploaded in the past, it becomes very difficult.

But maybe you have used Picasa & Picasaweb and then you must log-in on https://get.google.com/albumarchive with the account you have used in those years.

Good luck

Answer:

Hi Barton,

Did you look at Google Photos? https://photos.google.com/

Answer:

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Question: How to see photo stored date

I want stored date in my photo

Hello Shaik,

Thanks for writing on the Google Photos Help Community.

To assist you better, could you please let me know what exactly are you referring to when you say "photo stored date"? Are you referring to the date when the photos are clicked and backed up in the Google Photos app? If yes, I'd suggest you to try the below steps to check the date of the photos that are shot and backed up:

Open the Google Photos app.
Tap on the photo for which you wanted to see the date.
Tap more (3 vertical dots at the top right corner).
Tap info and you'll be able to see the date.

If that's not the case, I'd suggest you to elaborate your post in detail.

Keep us posted.

Best,

Daisy

Answer:

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Question: Can i restore my photos which i deleted from trash??

Unfortunately I deleted my photos from trash. Please help me to restore that photos.

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Question: I block someone within the last hour from a shared directory. Can I undo that change.

Undo block to shared directory

Always good to try the searchbox on top because then you would have found the solution immediately:

https://support.google.com/photos/thread/1550175?hl=en

Happy unblocking :-)

Answer:

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Question: recover photo

It's been 60 days since the photo was deleted from Google Photos Is there a way to recover photos th…

It's been 60 days since the photo was deleted from Google Photos
Is there a way to recover photos that were already deleted from Google Photos in 2017?
Give me a help.

Answer:

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Question: sir please recover my photo.. this is my brother photo

sir please recover my photo

Hi Raja,

Welcome to the Google Photos Help Forum.

It looks like you're trying to restore some photos from Google Photos. If yes, please check if the photos are present in the Trash of Google Photos and restore them through the below steps:

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu.
Click on Trash.
Touch and hold the photo or video you want to recover.
At the bottom, tap Restore. The photo or video will be back:

In your phone.
Into the "Photos" section of the app.
Into any albums it was in.

But if you've already deleted the photos from the Trash from your Google Photos, there is no other way to restorethem.

That being said, if you would like to see this feature implemented in the future, I recommend leaving feedback about it through the following steps:

Open Google Photos.
Click on Menu.
Select Send feedback.
Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

Let me know if you have any other questions.

Best,

Emma

Answer:

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Question: Hundreds of missing photos?

I went to Thailand this spring and took hundreds of photos. Now they are just GONE. I was scrupulous…

I went to Thailand this spring and took hundreds of photos. Now they are just GONE. I was scrupulous about triple checking that they had been backed up on Google Photos before deleting them off my device. I have read through all the available advice and nothing has helped to find them. They were taken on an iPhone and backed up to the Google Photos app on the iPhone. HELP! This is really horrible as they are irreplaceable.

Answer:

@Kristin

"They were taken on an iPhone and backed up to the Google Photos app on the iPhone."

The Google Photos app on mobile devices shows photos uploaded to Google Photos, but also photos on your device which have NOT been uploaded.

"I was scrupulous about triple checking that they had been backed up on Google Photos"

Where did you triple check that the photos were really uploaded ? The Photos app on the device is not the best place. See https://learngooglephotos.blogspot.com/2017/06/google-photos-dont-assume-your-photos.html:
"The only way to know for sure that your photos have successfully made it to your Google account online is to use a computer (or any device other than the one that took the pictures) and see your photo library https://photos.google.com/ there.

"... before deleting them off my device."

It is also important HOW you delete them. Simply deleting them in the Photos app also deletes them from Google Photos in the cloud. You MUST use "Free up space" in the main menu, or delete outside Google Photos.

Did you search your photos here:

If not found I would recommend to use a recovery program to try to recover them from the iPhone's memory, but I am not an iPhone expert. You may find info online.

Answer:

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Question: How do I rename an individual photo in google photos

Rename Photo

The option to rename photos does not exist in Google Photos. You can suggest it directly to the Photos team by submitting feedback:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

Answer:

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Question: Who stole my 101 picture , its empty where my picture, it was june 6, 2018. How can entet my mobile

Please back my old 201 picture and 1 video camera

Hi there,

Thanks for posting on the Google Photos Help Community.

Just to confirm, could you please make sure where exactly are the photos missing (is it in the Google Photos app or in your device gallery app)? If they are missing in the Google Photos app, I'd suggest you to check the below information to narrow down the possibilities:

Could you please make sure if you're signed in to the right Google Account in which the photos are backed up?
Make sure if you've backed up the photos to your Google Photos app.
Please check if the photos have been deleted accidentally and moved to trash folder in the Google Photos app. This is because when the photos are backed up and deleted from the Google Photos app, they will be deleted even from the device gallery app.

If the photos have been deleted and you want to recover them, I'd suggest you to try the steps from the help center article to recover the deleted photos or videos. Also, have a look at the help center article to find the missing photos or videos.

Keep us posted.

Best,

Daisy

Answer:

Hi there,

Thanks for writing back in.

I'd like to let you know that this community mainly focuses on the issues related to Google Photos. We might be a little help regarding the issue that you're experiencing. I'd suggest you to try contacting the device manufacturer for further assistance.

Keep us posted.

Best,

Daisy

Answer:

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Question: Location not accurate

For some reason a lot of my photos are being given a location that is very inaccurate. I think it ma…

For some reason a lot of my photos are being given a location that is very inaccurate. I think it may be because I'm not connected to wifi when the pictures are taken. However, I have no idea why it says "Philadelphia" when I am in Romania... I have to manually change the location on these photos from my computer which is such an inconvenience.

Answer:

Hi Sophia,

Welcome to the Google Photos Help Forum.

Just to let you know, Google Photos might estimate a location using information such as your Google Location History, which is stored in your Google Account only if it is turned on.

But as your WiFi was turned off, Google Photos was not able to estimate the location.

For more information, please check the Help Center Article on adding, editing, or removing a location from a photo.

Hope this helps.

Best,

Emma

Answer:

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Question: missing or delet files.

I want to restore the permanently deleted photo from the wastebasket.

Hi!

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.

You moved it to trash, then emptied your trash.

You permanently deleted it from your trash.

You permanently deleted it from your device's Gallery app without backing it up first.

You may want to double-check the Archive section of Google Photos to make sure it isn't there.

Open Google Photos.

Select the left menu

Select Archives

Review the photos to see if it is among your Archived images

You can find additional tips here

https://support.google.com/photos/answer/9343482?hl=en

Best wishes,

Joe

Answer:

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Question: Recovering photos from a deleted gmail account

I've been backing my photos up on google photos using my old high school gmail account but recently …

I've been backing my photos up on google photos using my old high school gmail account but recently this gmail account was deleted. Is there any way I can get my photos back? I have thousands of photos that i don't want to lose.

Answer:

If you cant access the account, you cant get the photos. See if your school will reinstate the account so you can try and recover the picutres

Answer:

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Question: Backing up 33 minute HD iphone 10 video

Hi, I would like to backup a video that is 33min long. It is on my iphone (and shot on my iphone). I…

Hi,
I would like to backup a video that is 33min long. It is on my iphone (and shot on my iphone). I have paid for extra storage with Google Drive. Any recommendations on how to upload this to google photos?

I also have home videos shot on microDV which are about 1hour long, and eventually I'd like to get those onto google photos as well. Any recommendations here?

Thanks

Answer:

If that video is below 10 GB, it should be possible to upload but it will take extremely long and an iPhone is unsuitable for that because the app can't work in background unless you are able to switch-on that option in the general app settings for the Google Photos app.

The DV-video's should be copied to your computer and then uploaded via photos.google.com being logged-in with your Google account.

Hard to be more precise.

Answer:

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Question: SD card failure last week - google photos were there but now all gone and not in the trash.

On a Lenovo K10a40, Android 6.00, last week the SD card stopped working. We were worried about photo…

On a Lenovo K10a40, Android 6.00, last week the SD card stopped working. We were worried about photos, so we logged on to our Google Photos from a PC and confirmed that all photos from the last couple years were there. Relief! BUT WAIT!

Get a new SD card, happy days, log back on to Google Photos from PC to check if new photos were being backed up... they were there... but none of the old photos! Years worth of memories, 'backed up' by Google, turn out to just be a pretend back up. Enough to give a sense of security. Trash is empty.

Aside from everything else... how can all of our photos have been there last week, but now this week are gone and are not in the trash???? 7 days < 60 days.

Is any recovery possible? Or does Google Photos just exist to create misery?

Before anyone says 'what did you expect, its free' - it is obviously not free. Our photos are used for Google's deep learning image applications. So there was an expectation that we would have some kind of reliable backup. God knows that Google will still have access to the photos somewhere! (deleting usable data bad for business).

Answer:

Hello Peter,

Thanks for writing on the Google Photos Help Community.

I can imagine what you're going through and this is certainly not the experience we want you to have while using Google Photos. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video.

If you're sure that the photos are backed up and they got deleted, I'd like to let you know that it isn't possible to recover the photos which are deleted from the trash folder in Google Photos. As an alternative, could you please make sure if you're able to find those photos in web version or the Android version of Google Drive under Google Photos folder? Try logging in to the same Google Accounts which is used to sign in to your Google Photos.

Also, you may try the below alternative steps to find the photos:

Blogger
YouTube
Gmail
Google+

If you don't find them, I recommend looking for the photos using the below links:

get.google.com/albumarchive.
other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud).

Let me know the progress.

Best,

Daisy

Answer:

====================End Question=====================

Google photo QA

Tuesday, May 3, 2022

Space not freed up even after deleting around 3 gb data from photos. Emptied bin and trash.

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