Google photo QA: Show original photos

Question: Show original photos

See original photos

See original photos

Answer:

Hi Mickiee,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say original photos?

It would be better if you can share a screenshot with me so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

Keep me posted.

Best,

Emma

Answer:

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Question: How can I get old photos that I took with a previous phone to stop becoming corrupt in Photos?

I recently looked at old pictures in Google Photos and noticed that pictures from a couple years ago…

I recently looked at old pictures in Google Photos and noticed that pictures from a couple years ago that were perfectly fine before are now becoming corrupt. Some are showing large grey blocks for half of the picture, others have a green tint to half of the picture, and some are getting random lines through the pictures. I tried what was recommended in another post of removing my account and clearing the cache, but neither of those fixed the problem. I currently have a Pixel 2 and these pictures were taken with my previous phone.

I am worried that I am going to lose these pictures (at least the uncorrupt ones) as my Photos sync across devices. Ideally, I'd like to figure out how to get my original photos that weren't corrupt back into Photos and prevent this from spreading to other pictures. This is a huge concern especially if it is going to keep spreading to my other pictures.

Answer:

Hello Brent,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

I tried taking those steps and I still have the corrupt photos. I have a good internet connection, I closed and re-opened the app, I have signed out and signed back in, and I have the latest version installed. I think it is potentially a bigger issue than just the app because I am seeing the same issue when I view the pictures in a browser.

Answer:

Hello Brent,

Thanks for writing back.

Do you see the same when logged into the web version of Google Photos (photos.google.com)?

Keep me posted.

Regards,

Amanda

Answer:

Hey Brent,

Thanks for keeping me posted.

Do you have the same photos in your device storage, not cloud (Android)? If yes, do they appear corrupted in the device?

Keep me posted.

Regards,

Amanda

Answer:

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Question: Link to download this application(photo scan) to share with friends and family

I am trying to find the link to download this application,

Google Search result:->

https://play.google.com/store/apps/details?id=com.google.android.apps.photos.scanner

Answer:

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Question: How to do I bekup my photo

Gmail account

See here for instructions on backing up photos

https://support.google.com/photos/answer/6193313?hl=en

Answer:

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Question: I want to confirm someone Gmail share photos with them photos 2019rondawood@gmail.com

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Question: My lenowa my old pohtos

Lenovo K5 note old photo backup please

Hi Mirzasajeed,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say old photo backup please?

It would be better if you can share a screenshot with me so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

Keep me posted.

Best,

Emma

Answer:

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Question: Places album not populated on Pixel 3

When I check my Places album on the Google Photos website it is populated with all the different pla…

When I check my Places album on the Google Photos website it is populated with all the different places I have taken photos but when I access the same album on my Pixel 3 it just says "Take more photos to see them grouped by where you've been". I've tried turning the geotagging off and on again but it doesn't seem to make a difference.

Answer:

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Question: Photos missing in web app

Hi. Photos uploaded from a PC. All of them appear in the Android and iOS apps. But there are hundred…

Hi. Photos uploaded from a PC. All of them appear in the Android and iOS apps. But there are hundreds of them missing in the web app (mostly taken between November 2014 and November 2015). I'm absolutely sure they ARE in the cloud. But they are missing from the web app on every PC/Mac I'm logging in. Any ideas?

Answer:

Do you also have them in albums? For some older photos, when creating albums on Android or iOS they appear to go missing. You can also check at https://photos.google.com/search/_tra_ to confirm they are up there. Let me know what you find, Peter

Answer:

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Question: how to recover permanently deleted files from google photos

Hi Guys I need help to recover my permanent deleted photos from google photos, I have checked my tra…

Hi Guys

I need help to recover my permanent deleted photos from google photos, I have checked my trash bin and I've tried to recover, but those photos not longer exist, Please HELP.

Thank you

Answer:

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Question: Finding my photos

My Android device was stolen from me I cannot get into my old account & I made a new account..it has…

My Android device was stolen from me

I cannot get into my old account & I made a new account..it has not been 60 days but because my ex had my device & new all my information, I believe he has deleted, & published my photos & videos to other devices..i am seeking help to get my photos back..i have searched every Avenue possible including trying to recover my old account..pls pls help..iam running out of time

Answer:

Have you been able to get in to your old account? If not I would recommend posting in the Accounts forum first as they can help you regain access to your account.

We do not have access to user's accounts in any way, but if you have already regained access to your account you can contact Google Drive support. There have been some reports of Google Drive being able to restore user’s deleted photos. Below are steps that another user posted here Steps:

Go to Google Drive help and click on contact us.
Select any option, but selecting Missing or deleted files is recommended. Then select Request chat option.
IMPORTANT NOTE: Don't tell them that you are trying to restore Google Photos.

REASON: Our storage is shared across Google Drive, Gmail, Google Photos. Google Drive help is there to assist you only on Drive related queries. So, if you tell them that you are about to restore permanently deleted Google Photos, they will end the chat with giving you this product forums link which is not at all useful. Just tell them that you've accidentally permanently deleted some files in Google Drive and you need those files back

I'm not sure if this still works since Google Photos and Drive syncing was disconnected, but the Photos team does not have access to deleted files.

Answer:

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Question: My photos are linked to my college email, but I recently graduated and want to link the pictures t

I couldn't find a way to switch the email address or add another email address to the current accoun…

You find some info on migrating photos to another account here.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I went ahead and shared it with my other account as a "partner." But when my original email address becomes inactive, will all my photos disappear?

Answer:

@Maria

In the link I submitted you can read:

In account 2: accept the invitation and activate "Add to library".

Now all photos from the library of account 1 will be copied to the library of account 2. Deleting photos from account 1 will NOT delete the photos from account 2 after they are added to the library of account 2. Give it enough time to copy everything. It is also wise to have another backup (non-synced copy) before you start deleting from account 1.

It is important that "Add to library" is activated.

Answer:

You find some info on migrating photos to another account here.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How do I backup mu photos

Hello,

You can use Google Drive or Google Photos to do this. This forum is for Google Assistant related questions. If you have further questions related to Photos or Drive, please reach out to the Photos or Drive communities.

Answer:

For more specialized assistance with Google Photos issues, I'm moving this thread to the Google Photos Help Community :

You may also find useful information in the Google Photos Help Center.

Answer:

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Question: How can I recover deleted old photos and videos from Google photos?

I want to recover old deleted photos frkm thr bin of Google photos. I had deleted those private phot…

I want to recover old deleted photos frkm thr bin of Google photos. I had deleted those private photos and videos long back in 2013-2014. Someone please help me recover those private photos and videos.

Answer:

Hello Dheeraj,

Welcome to the Google Photos Support Community.

If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

Please let me know if you have any questions.

Regards,

Amanda

Answer:

Hi Irfan,

Thanks for posting.

Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

Please let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: Assistant created an album for me, I saved it, but it doesn't show up.

Assistant created an album for me. I saved the album and updated the sharing options, but it doesn't…

Assistant created an album for me. I saved the album and updated the sharing options, but it doesn't show up in my library. The only way I can seem get back to the album is by going to my search history and finding the link that way. What's the deal????

Also what's weird is I had an unsaved suggested album from before. I open it and saved it and it worked like a charm.

It seems like because I shared the suggested before saving it, it now will not show up... It also deleted all of the travel details that came with the suggestion (i.e. Austin to Bozeman, and the stops in between). Actually, what weird about that is I can pull up the history URL that has "auto" in the URL and it will bring up the original suggestion album with travel details, but then quickly refresh to the album without the travel details and then point to the /share/ URL. It's like I am accessing a shared album that is my own that does not really exist in my library..... SOOPER ANNOYING

Answer:

Hi Jared,

Welcome to the Google Photos Help Forum.

Could you please confirm if you can see the saved cards through the web version of Google Photos? Also, please check if they are present in the Trash of Google Photos and restore them through the below steps:

On your computer, go to the trash.
Place your cursor over the photo or video you want to restore, then click Done.
At the top right, click Restore. That photo or video will be restored to your Google Photos library and added back into any albums it was in.

In the meantime, try checking them through the unsaved creations by following the below steps:

On your computer, open photos.google.com/assistant.
Look for cards that say things like New movie or New stylized photo.
At the bottom, click View unsaved creations (if you don't see any of these, then you don't have any creations to see).

For more information, please check the Help Center Article on managing your assistant cards.

Hope this helps.

Best,

Emma

Answer:

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Question: Can I use some other email besides Outlook to share photos?

I want to share photos by gmail rather than Outlook

You can

open an album
Go to 3-dots > Sharing options
Copy the link (turn on sharing first if not yet done)
Paste the link in a mail in Gmail

Answer:

"I cannot find "Sharing Options"

"Sharing options" can only be found in shared albums, under the 3-dots menu.

When you created an album that is not shared yet, you are prompted to share when you click the "Sharing options".

Answer:

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Question: Delete photos

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Question: What Storage does Google photos trash takes??

Want to know!

Hello Abir,

Welcome to the Google Photos Help Community.

I see that your question has been already addressed in another thread by me. So, I'd suggest you check and reply on that thread.

Let me know if you have any other questions.

Best,
Sonya

Answer:

Hello Abir,

Welcome to the Google Photos Help Community.

I see that your question has been already addressed in another thread by me. So, I'd suggest you check and reply on that thread.

Let me know if you have any other questions.

Best,
Sonya

Answer:

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Question: How can I recover my google photo's

I tried to contact the expert team but i did not know how to contact that

@raghavendra gadde

Please review the following information taken from previously recommended answers in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than one Google account, check all of them.

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
check get.google.com/albumarchive to see if there are any hidden albums containing posts to other Google apps
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
If the files were deleted in Google Drive you can contact the Google Drive support team to see if the deleted files may be recovered. Use the Google Drive Contact List, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Good luck, unfortunately if you have looked at all the options and still can't find your photos then there are no other possibilities we can suggest, other than if you have a Google One account you can contact 1:1 Support

Regards,

Peter

Answer:

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Question: Photos from S6 are visible in Google photos on my smartphone but not in any other place.

For some reason I can see backup photos on Google photos in my smartphone but not on my we account. …

For some reason I can see backup photos on Google photos in my smartphone but not on my we account. I've tried on my laptop with chrome and Mozilla, also in other computer, they just didn't appears except in https://get.google.com/albumarchive. So, why they are on this albumarchive folder in Google photos but not in the "photo" usual folder. Besides, I did not create any album.

Answer:

Do you get them in Google Photos when you use in https://get.google.com/albumarchive:

3-dots > Manage in Google Photos ?

Answer:

They are in https://get.google.com/albumarchive. To solve this I had create an album and move them there, but they not appears as pictures, just in the album that I had created). Still, the pictures are present in Google drive and in the Galaxy S6 edge\\Phone\\DCIM\\Camera folder. A couple of things: since I retouched each one of the pictures via the enhanced tool of the Samsung, they appears twice in Google photos, so I delete the duplicated one, always in the phone. To fix this I had downloaded from Google drive the pictures and add them again manually in the camera folder of the phone. I believe I mess up with this but still, the pictures are present in the Google photo of the phone, they are also present in Google Drive but they are not present in Google Photo everywhere else.

Answer:

Daniel,

When the photos are in https://get.google.com/albumarchive in the album you created, they should also be in https://photos.google.com/. If they are not shown in the timeline (which would be a bug), you should be able to see them when you go to the album in albumarchive and click 3-dots > Manage in Google Photos. Can you try that and let us know ?

"The pictures are present in the Google photo of the phone, they are also present in Google Drive but they are not present in Google Photo everywhere else." I am no expert for the mobile app, but I believe that Google Photos on the phone shows also photos that are on the phone and not yet uploaded to Google Photos.

See https://learngooglephotos.blogspot.com/2017/06/google-photos-dont-assume-your-photos.html

Answer:

Hi janvb,

I can see them via "Manage in Google Photos, but when I go to the mainpage in Google Photos they are not there. Still, in Google Photos app in my Samsung they are as they shold be in the computer. This thing concern me quite a lot because the concept of the cloud itself.

Also, they are in Google Drive...but not in Google Photos.

Answer:

Thinking about this..."A couple of things: since I retouched each one of the pictures via the enhanced tool of the Samsung, they appears twice in Google photos, so I delete the duplicated one, always in the phone."

The photos were in the bin. In one side I feel stupid, in the other I'm still wondering why I was able to see them in the Google Photos on my Samsung and not in the web.

Thanks all for your help!

Answer:

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Question: I got an email that I needed to backup Google information or I would lose it. When I tried to back up that information, it brought up other people's google accounts, my daughter, being one of them. I clicked on her name just because I couldn't figure out how to get out of what I was in. Now whenever we take pictures, her pictures show up in my google photos and mine show up in her google photos. How do I unlink our two accounts or whatever I did?

my photos are showing up in my daughter's google photos and hers are showing up in my google photos.…

I got an email that I needed to backup Google information or I would lose it. When I tried to back up that information, it brought up other people's google accounts, my daughter, being one of them. I clicked on her name just because I couldn't figure out how to get out of what I was in. Now whenever we take pictures, her pictures show up in my google photos and mine show up in her google photos. How do I unlink our two accounts or whatever I did?

Answer:

my photos are showing up in my daughter's google photos and hers are showing up in my google photos. It seems to have happened when I got an email telling me I needed to backup my Google+ information. I tried doing what it said to back up my information but when I would try to exit out, it would come up with other people's google accounts so I ended up clicking on my daughter's name so I could just get out of the page I was on and now our accounts seem to be one account or something. I don't know what I did, but I want to undo it. Please help. Thanks.

Answer:

Hi Krissie,

Thanks for posting in the Google Photos Help Forum. It sounds like you may have turned on Partner Sharing. Can you confirm by going to Menu - > Settings -> Shared libraries. Once in that section, do you see your daughter's information appear?

Here's a bit more about Shared Libraries.

Here's also some information on how to download your photos related to the Google+ shutdown.

Hope that helps!

Kate and the Google Photos team

Answer:

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Question: Having same issue getting can't share an album try again later message. Does anyone have a solution?

Re-started phone, deleted and reinstalled app.

Hi Tara,

Welcome to the Google Photos Help Forum.

Could you please try these troubleshooting steps in a sequence and see if any help?

Do a force restart by holding the home and power buttons at the same time until the Apple boot logoappears.
If the application freezes or is not responding, you can force the app to close by holding the powerbutton until the red slider Slide to Power Off appears. Do not slide the slider. Instead, hold the homebutton for 5 or 6 seconds, and you should be returned to the home screen.

Lastly, you can try the below mentioned steps if all else fails:

Go to Settings.
Turn on Airplane Mode.
Wait a few seconds, and turn it back off.
Tap on the Settings icon.
Select the General menu.
Scroll to the bottom and tap on Reset.
Select Reset Network Settings.
The device will take a minute or so to reboot.

Let me know if this helps.

Best,

Emma

Answer:

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Question: I lost my original quality Photos and Videos

I recently started using google photos and have upgraded storage as well. I uploaded my last trip's …

I recently started using google photos and have upgraded storage as well. I uploaded my last trip's photos to google photos and deleted all from my memory card. I later figured out that there was a default setting to upload high quality files rather than original quality. Now all my videos and photos are reduced to lower resolution. Is there a way I can recover my original quality images and videos.

Answer:

Unless you can recover the images from your sd card (see this link: SD Recovery), then there is no way to get the original quality back. The reason is simply that when Google Photos stores photos or videos in compressed format the Google servers just don't contain the originals. The good news, however, is that typically there is little or no noticeable difference in quality between original and compressed (what Google calls High Quality).

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems)

Answer:

Question: Is this how product from such a name like Google should behave ?
Google should give some kind of warning or message before compressing the files and letting original quality go to trash. How would a new user who already has paid storage will come know that something like this is happening behind the scene. At least the setting for compressing shouldn't be switched on by default. You are talking about high quality images, I lost my all my 1080p videos to 360P much smaller and blurred. I don't understand how it doesn't make much difference. This is not at all acceptable.

Answer:

@Tarun: No argument from me. To send a feature request directly to the Google Photos development team:

Open the Google Photos App on a mobile device or go to photos.google.com using a computer.
At the top left, touch or click Menu .
Touch or click Help & Feedback.
Select Send Feedback (at bottom).

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

@Tarun

"I lost my all my 1080p videos to 360P"

That should not be the case. The help says: "Videos higher than 1080p will be resized to high-definition 1080p. A video with 1080p or less will look close to the original. Some information, like closed captions, might be lost.

Something else seems to happen: it takes a long time to process the video, and in the meantime you only see a smaller copy. There are several threads recently claiming that it takes much longer than it used to.

Answer:

@ W B 2159

In https://support.google.com/photos/thread/3460955 user Manu3l writes:

"This "bug" occurs only on the streaming video formats and has nothing to do with the separate video files that are used for the HQ videos you get, when you download those video files."

Answer:

Thank you very much. I have just downloaded a couple of video (which I've never done before) and sure enough they look much better. I'm hugely grateful for your reply and help on this :)

Answer:

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Question: Google photos crashing

When I open the photos app and simply scroll down the list of photos the app force closes. This happ…

When I open the photos app and simply scroll down the list of photos the app force closes. This happens mostly when I'm on a mobile network. If I scroll fast down the list it happens more often.

Answer:

Hello Jared,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

I have tested the issue on my home network wifi at 100Mbps. The issue is virtually the same. I started having this issue when I upgraded my phone to android 8.

Answer:

Hi Jared,

Thanks for writing back.

Could you please try using the Google Photos app by switching the phone to Safe Mode? In Android 4.1 or later versions, to reboot into safe mode you have to long press the power button until you get the options menu which has the following options – Power off, Airplane mode, and Silent mode. After getting these options on your screen, long press the Power off button, you will be getting a message that prompts you to reboot your device to safe mode. By tapping the OK button, your device will reboot into safe mode, which will disable all third party applications you have installed.You can be sure that your device started in safe mode by seeing a safe mode indicator on the bottom left side corner of your device screen.

Keep me posted.

Best,

Amanda

Answer:

Hello Jared

Thanks for responding.

Could you please try the same on a different device/account (if possible) to check what happens next and to know if this is a device specific issue or account related issue.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: On WhatsApp is someone send an image and that image has a backup,then third party delete the image for everyone dose it delete from backup also?

On WhatsApp is someone send an image and that image has a backup,then third party delete the image f…

Any image that is shared with you in Google Photos and then deleted by the sender will be removed from your account too unless you chose to save the image to your own Photos library. If you do save the image to your own Photos library, then the image will remain even if the sender deletes.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

Any image that is shared with you in Google Photos and then deleted by the sender will be removed from your account too unless you chose to save the image to your own Photos library. If you do save the image to your own Photos library, then the image will remain even if the sender deletes.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

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Question: Is Google Lens available as an API service?

Hello, I am wondering if it is possible to use Google Lens as an API service? This would be really h…

Hello, I am wondering if it is possible to use Google Lens as an API service? This would be really helpful. Currently google lens achieve much more wanted results then the Google Vision API.

Answer:

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Question: Sharana Basava

Sharana Basava

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Question: How do I move photos around. Need more help

Answers on the community spoke of clicking on the three dots (I don't have three dots). Or selecting…

Answers on the community spoke of clicking on the three dots (I don't have three dots).

Or selecting one of more photos (When I click on a photo to select, it immediately opens in the edit mode.

There are three dots, but there is no option to adjust date/time. Clicking on "I" does not give me an option of adjusting date/time. How do I drill down?

Why does Google always make things so obtuse. They get delight in causing as must distress as possible.

I use Photos in Mac and am very happy. But the my photos on Google are private. Glad I don't have to work with it on a regular basis. lol

Answer:

Hi P,

Thanks for reaching out to the Google Photos Help Community.

Just to confirm, are you trying to sort photos on your Google Account by adjusting the date on your photos? If so, please follow these steps through the web version of Google Photos:

On your computer, go to photos.google.com.
Select a photo or video.
When you click 'i' icon on a photo, you'll get an info window at the right side of the photo.
In this window, you'll see the date, name, size and location(if any) of the photo.
Click on the date of this photo to edit date & time.
Click Save.

If the issue persists, please click on 'i' on a photo and share a screenshot. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Best,

Nadia

Answer:

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Question: I can't crop a picture on my Pixel XL Black 32 G phone. There is no edit on my phone. Help Please!

Everything

Hello Kathy,

Welcome to the Google Photos Help Community.

To assist you better, could you please confirm if you're trying to crop/edit the picture in Google Photos on your device? If yes, let me know if you've already tired the exact steps:

On your Android device, open the Google Photos app .
Open the photo you want to edit.
Tap Edit .
- To add or adjust a filter, tap Photo filters . Tap to apply a filter, tap again to adjust.
- To manually change lighting, color, or add effects, tap Edit . For more options, tap the Down arrow
- To crop or rotate, tap Crop & rotate . To crop the photo, tap and drag the edges.
Tip: While you edit, touch and hold the photo to compare your edits to the original.
At the top right, tap Save.

Your edits will be applied to the photo, but you can undo them at any time. If your photos are not backed up, edits will be saved as a separate photo.

If that's not the case, it would be great if you can share a screenshot of the place where you don't see the edit option on your device. Also, please ensure you mask any personal and/or account information in the screenshot that you'll share.

Keep me posted.

Best,

Sonya

Answer:

I have problem to save some photos edits, but not others.

Does Google Photo prevent some photos to be edited, for example if some photos with some kind of water marks?

Answer:

There is no edit button on the built in file manager for mine. And the edit button in Google Photos doesn't exist anymore after updating Google Photos.

Such a basic feature, so senseless to not have already built in with Android OS in 2019.

Answer:

Hello Kathy,

Welcome to the Google Photos Help Community.

To assist you better, could you please confirm if you're trying to crop/edit the picture in Google Photos on your device? If yes, let me know if you've already tired the exact steps:

On your Android device, open the Google Photos app .
Open the photo you want to edit.
Tap Edit .
- To add or adjust a filter, tap Photo filters . Tap to apply a filter, tap again to adjust.
- To manually change lighting, color, or add effects, tap Edit . For more options, tap the Down arrow
- To crop or rotate, tap Crop & rotate . To crop the photo, tap and drag the edges.
Tip: While you edit, touch and hold the photo to compare your edits to the original.
At the top right, tap Save.

Your edits will be applied to the photo, but you can undo them at any time. If your photos are not backed up, edits will be saved as a separate photo.

Keep me posted.

Best,

Sonya

Answer:

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Question: Where are all my old photos and poems

Looking for my photos and poems

Hi Jdeb

Thanks for reaching out to the Google Photos Help Community.

I certainly understand the importance of being able to view photos on your account. Could you please confirm, if you've tried using the web version of Google Photos to find these photos?

If not, please check if the photo was deleted by checking Google Photos trash. Also, if you suddenly lost your photos, they might have a different date. If a photo is added from a device with different date and time settings, the timestamp may be wrong. Learn how to change timestamps on photos.

On your computer, open photos.google.com/search/_tra_. Check your recent photos.
If it's not there, search for the photo using the right dates or keywords. At the top, type what you want to find, like "dogs", "New York City", or someone's name (if you've labeled your photos).
If your search came up empty, try other keywords or search again in 3—5 days. It can take time for photos to be searchable.

You may also visit this help center article for more information on Finding photos.

Keep me posted.

Best,

Nadia

Answer:

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Question: Why is my photos sync to google before its not.remove sync but when i open gallery it in google

Rove sync but when i open galery still prompt me to google account

Hello Laurie,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Meanwhile, Just to let you know that you will see your files in Google Photos even if it is not backed up to it. It just acts as a gallery app when the backup and sync is "OFF".

Keep me posted.

Best,

Sonya

Answer:

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Question: Why is safe mode on. I cant get on my games

I'm not able to get on my games. Safe mode is appearing and never had before.

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Question: date range for a photo

How can you assign a date range for a photo? For example, I have a photo that i know was taken in th…

How can you assign a date range for a photo? For example, I have a photo that i know was taken in the 1940s but i do not know the exact date. I would like to use 1940-1949 as the date range in the date field. Other suggestions?

Answer:

No other suggestion than trying to find a fake date which will put the photos and albums in the order you want. Albums are sorted by date of the most recent photo in the album.

Answer:

Is this about a few old pictures or about thousands of scanned prints between 1940 and 2000?

And do you also have correctly dated modern pictures in the same account on Google Photos?

If so, your problem can't be solved in Google Photos because that should be done before uploading.

See Sorting old stuff

Answer:

Hi Allen,

I tend to use the 1st day of the first month of the year and then my best guess as to the year. Family have all been made aware that anything that's 01-01-nnnn is likely to be an image without a precise date. I then add the date range into the description field (not into the comments section, as comments don't transfer out of Google Photos).

Sandie

Answer:

Remark to Sandie:

Descriptions (captions) typed in appropriate software (like Picasa) before uploading don't get lost, but descriptions typed on Photos after uploading get lost at normal downloading by viewers.

That does not mean that anyone can read these descriptions in their downloaded files, because most popular viewers don't display them and generally most people don't study the fileproperties.

So good documentation at historic pictures stays problematic.

Answer:

Hi Allen,

Sandie

Answer:

No other suggestion than trying to find a fake date which will put the photos and albums in the order you want. Albums are sorted by date of the most recent photo in the album.

Answer:

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Question: Can. I get my photos from 2011 to 2015 restored

If you want to get a deleted item back, check your trash to see if you can get it back. If your photo or video has already been backed up and you deleted it, it will remain in your Trash for 60 days.

On your computer, go to the trash or select Trash from the menu in the app.
Select the photo or video you want to restore.
At the top right, click Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Don't see the photo or video? If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

Answer:

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Question: How do I upload photos from a Nikon camera on my tablet

Trying to learn how to upload photos from a Nikon camera

Hi Nancy,

If you have a Wi-Fi Compatible Camera, use the app from the play store as referred to in this article:https://www.nikonusa.com/en/learn-and-explore/a/tips-and-techniques/using-your-nikon-cameras-built-in-wi-fi.html

If you don't have a Wi-Fi Compatible Camera but have a "Rooted" tablet you might find this interesting: https://www.nikonusa.com/en/learn-and-explore/a/tips-and-techniques/using-your-nikon-cameras-built-in-wi-fi.html If your tablet is not rooted, don't even think about doing this (it is possible you will have unanticipated issues and it won't work anyway).

If you don't have a Wi-Fi compatible camera and are not rooted, it will probably be MUCH easier to just borrow somebody's computer / laptop and upload your images to the correct account from: https://photos.google.com/u/0/ (use an "Incognito window" or similar to avoid leaving the computer logged into your account).

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Nancy,

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Disabling Back up & sync in Photos isn't working. The photos I take are still being synced.

I have disabled Back up & sync in Photos, but the photos I take on my Samsung S7 (Android) are still…

I have disabled Back up & sync in Photos, but the photos I take on my Samsung S7 (Android) are still being synced to the Photos app. Likewise, the photos I delete in the Photos app are removed from my phone's Gallery as well.

I have tried Deleting the Cache and Data of the Photos app, the Gallery, the Camera itself, Google Play Services, and signing out of Photos/signing back in again all while restarting my phone, but nothing has helped. The pictures are still being synced when I take them/if I delete them from Photos.

What I want is for the photos I take on my phone to NOT show up in Photos. I ONLY want them to be showing up on my phone's Gallery.

Answer:

Hi Jen,

Google Photos acts as a portal and shows you a view of the photos you have both in the Camera Roll and backed up.

With sync turned off the photos are still on your camera and you will still see them, but they should not be online at https://photos.google.com/

Regards,

Peter

Answer:

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Question: How can i switch my all photos to a different account leading this account to be empty??

I already surf the setting options as well as i switched off the option of backup and sync

You find some info in this article (written for use on computer but similar on mobile devices).

Answer:

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Question: How to enable the feature that automatically load images into annual folders in Google Photos on drive?

How to enable the feature that automatically load images into annual folders in Google Photos on dri…

You can enable that in the settings of Drive if it is available.

In the help https://support.google.com/photos/answer/6156103 it says: "If you use your Google Drive account through work or school, you can't sync your photos and videos.

Answer:

Thank you for your prompt reply.

I'am familiar with most of the instruction on https://support.google.com/photos/answer/6156103 but it doesn't solve my real problem; How to enable the feature that automatically load images into annual folders in Google Photos on drive?

When I enable "Automatically put your Google Photos into a folder in my Drive" from the settings under Drive, the Google Photos appears in a new Google Photos folder in My Drive, but the images doesn't load organized into annual folders as they should do!

Answer:

Assuming that you have years of pictures in Google Photos, you would expect that division indeed.

But for reasons unknown that does not happen always and then you have to create the yearfolders yourself and move the files into the right folder.

In fact that is more handy then what google is doing normally, because they also create monthfolders numbered 01-12 which is a fairly useless division unless you add thousands of pictures per month.

Are you aware that this function is completely useless because it is no additional backup. So the only reasonable application is that you download (not sync) the folder to an external disc for creating a safe incremental backup for all pictures uploaded to Google Photo.

Syncing to desktop has no meaning because edits do not sync-up, but deletions do and that is dangerous.

Answer:

Thanks for your answer. Google Photos folder in Drive works fine in my other Google accounts. But only in one of them it doesn't sort the pictures automatic into annual folders. It sounds strange that Google accounts differ from each other in the way that they works. They should work in same way! But after searching on the Internet I see I am not the only one who has this problem. It has even been going on for many years. Google have no right not to solve this problem as soon as possible, everything else will be under full criticism.

Answer:

You did not tell that, so then we always get the impression that we have to do with an unexperienced user and we go into guessings about what could be done wrong at the users side.

Because there must some mysterious reason that Google is not able to create the normal division in year- and months folder within the GP-folder and then they can't be blamed, because they will know about for years and they never have explained why.

In my own situation I had no problems, but the same problem within the account of my wife which had a normal Gmail-account also. But her collection at Photos was filled with scanned historical prints & slides and these type of files don't have correct exif information about dates and it is my guess that Google was not able to create the subdivision. So I did create the yearfolders myself and moved the files into the right year. And as soon I done that for about 200 picture a new set was loaded to get moved by me etc. etc.

So a lot of additional work, but for a limited collection.

I can't add more because this problem was already reported to Google years ago.

You are free to send an angry feedback via the main menu of Photos, but that will not solve your problem.

Sorry

Answer:

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Question: Google Photos - How to create a temporary or time limited album for others to download?

Is there a way to set a time limit for how long a shared album exists? Icloud photos does this autom…

Is there a way to set a time limit for how long a shared album exists? Icloud photos does this automatically when you share by text more than 5 photos-30 day limit.

Answer:

There is no way to set a time limit on a Google Photos Album.

That said, o send a feature request directly to the Google Photos development team:

Open the Google Photos App on a mobile device or go to photos.google.com using a computer .
At the top left, touch or click Menu .
Touch or click Help & Feedback.
Select Send Feedback (at bottom).

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

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Question: When viewing a shared album on my iPad, some photos are blurry. Viewing the same shared album on my wife's iPad all photos are fine.

Blurry photos when viewing shared album

Hi Nick,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand the importance of being able to view photos. Could you please confirm, if you're experiencing the same while viewing photos through the web version of Google Photos on your device? If not, please follow these steps:

Sign out of your Google account and sign back in.
Uninstall and re-install the Google Photos app on your device.
Restart your iOS device.

Keep me posted.

Best,

Nadia

Answer:

Hi Nick,

Thanks for writing back.

If possible, try checking the photos from another device using your Google Account to see if that helps.

Keep me posted.

Best,

Nadia

Answer:

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Question: I nee something incovered an to see all info including contacts

I want all info in picture

Roslyne,

Good afternoon. When viewing a picture with the Google Photos app, you can swipe up to view the Information panel. This will show you some basic information that was detected in the EXIF metadata (camera make & model, date taken, lens f-stop & aperture, shutter speed, GPS coordinates, etc.).

However, there is often additional information in a picture file's EXIF metadata that is not displayed in the Photos app. You will need to download the picture and open it in a third-party image program that's capable of displaying the EXIF in its entirety. This assumes, of course, that there is actually EXIF metadata to display. Not all pictures contain such metadata, particularly if the file is a copy of the original that has been altered by an image-editing app (many of these apps strip out the metadata when the edited version is saved).

When you say "including contacts" I'm not sure what you mean... Some professional photographers choose to add their name and contact info or email address to their pictures, and that info is an example of what you might find when examining a photo's EXIF details in a third-party program. Otherwise, there's nothing about any contacts that can be discerned from a picture file.

Regards,

~ Greg

Answer:

Roslyne,

Regards,

~ Greg

Answer:

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Google photo QA

Wednesday, May 4, 2022

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