Google photo QA: How can I get Google Photos to organize my photos into folders?

Question: How can I get Google Photos to organize my photos into folders?

I'm using Google Drive File Stream. All my photos go into the "Google Photos" folder. There are too …

I'm using Google Drive File Stream. All my photos go into the "Google Photos" folder. There are too many photos for Windows to happily manage, so opening the folder just makes for a bad time. I'd rather have photos organized in a year > month > day folder format. And I see some people get this. But I have no idea how to turn it on or get things to go into folders.

Answer:

Hi Paul,

Thanks for reaching out to the Google Photos Help Community.

Please know that, photos and videos on Google Photos will be backed up as individual photo/video and not as albums/folders. However, you may create an album on Google Photos by following the steps in this help centerarticle.

Also, there isn't a filter on Google Photos to sort photos according to the folder they were backed up from. However, please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

So once a folder is created and the photos are moved into that folder, how can you delete them from the main photos area without deleting them from the folder? Duplicate photos all over the place is super annoying. However when I delete from the main photo area, it removes the photo from the album I put it in. I want to move the photo to the album I put it in.

Answer:

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Question: Renaming Bin Folder

Is there a way to rename the bin folder for example if I wanted to call it Junkyard or whatever inst…

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Question: How to delete thousands of images from Google Photos?

Recent changes to the Google Photos API means that I can no longer utilize the images in my Google P…

Recent changes to the Google Photos API means that I can no longer utilize the images in my Google Photos account. I need to delete them (~60,000) from the account, but I need to keep the account in place. I can't find any way to mass delete the photos, only in batches of 100 at a time. Since NOBODY has ten hours to spare hitting delete over and over, how does one delete the contents of their Photos account?

Answer:

What do you mean with "I can no longer utilize the images in my Google Photos account".

If the problem is in some third party app using the obsolete API for Picasaweb, you just need to wait for a decent upgrade to the new Photos API and the app may work much better then before.

But apart from that: the images at Google Photos do not need to take any storage, so there is no reason to delete all. If you use the Recover storage option, they all get compressed to High Quality and that still is a very usefull quality for most applications and for viewing Photos itself.

See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-delete-photos-and-albums

The problem is that Google Photos has stopped using static URLs and my home-built scripts no longer function correctly. I strongly doubt there will be a "fix" for this because they wouldn't have moved to dynamic, expiring URLs without a purpose. I have been with Google Photos each step of the way since the purchase of Picasa. Google took a beautiful product then slowly and continuously strangled it. What a mess.

The 60,000 photos I have are valuable to me and if I can't use them inside the Google service then I don't want them sitting there anymore. It seems that with other Google services you can just go into your settings and close that individual service... but for some reason they have not allowed that for Google Photos.

I guess I will have to manually delete everything. Please pull your heads out of your asses, Google.

Answer:

There is indeed no easy way to delete thousands of photos.

If the problem is in some third party app using the obsolete API for Picasaweb, you just need to wait for a decent upgrade to the new Photos API and the app may work much better then before.

See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-delete-photos-and-albums

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Somebody changed their phone with my card and their card with my phone I lost all my Google pictures I lost everything that was on my phone I didn't have transferred I don't know how to get them

Some one room my chip and put it in a cell i lost everything and they see stuff I don't want them to

Somebody changed their phone with my card and their card with my phone I lost all my Google pictures I lost everything that was on my phone I didn't have transferred I don't know how to get them

Answer:

Hello Crlls,

Welcome to the Google Photos Help Community.

If I understand correctly, are you referring to the memory card when you say " Card or Chip"? If yes, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Keep me posted.

Best,

Sonya

Answer:

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Question: Can i see my previouse photos

I whant to previous photos on photos play now they say I must update them.

Hi Tebogo,

Welcome to the Google Photos Help Community.

I certainly understand the importance of being able to view photos. Could you please confirm, if you're able to see the photos on the web version of Google Photos?

In the meantime, please ensure that you're signed in to the right account on your device and check for the following things:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.

You may also visit this help center article for more information on Finding missing photos.

Keep me posted.

Best,

Nadia

Answer:

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Question: backup my photos

family photos

You need help backing up your photos? What device are you using? Do you have Google Photos installed?

Read here: https://support.google.com/photos/answer/6193313?co=GENIE.Platform=Android&hl=en

What is back up & sync?

A backup service: Your photos and videos will save to your Google Photos library.
Privately stored: Photos and videos backed up from your device are private unless you share them.
Syncing: Any changes you make will be mirrored on every synced device. For example, if you edit and save a photo on your phone, it will look the same on photos.google.com.

Turn back up & sync on or off

Before you start, make sure you're signed in.

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Answer:

You need help backing up your photos? What device are you using? Do you have Google Photos installed?

Read here: https://support.google.com/photos/answer/6193313?co=GENIE.Platform=Android&hl=en

What is back up & sync?

A backup service: Your photos and videos will save to your Google Photos library.
Privately stored: Photos and videos backed up from your device are private unless you share them.
Syncing: Any changes you make will be mirrored on every synced device. For example, if you edit and save a photo on your phone, it will look the same on photos.google.com.

Turn back up & sync on or off

Before you start, make sure you're signed in.

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Answer:

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Question: My all backup image for my phone captured

My android phone captured all backup images

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Question: Pinwheel icon from Google photos is missing from my home screen on my android LGK10. How can I install the icon back

I can go to settings and then apps to access the app. But the icon has disappeared from my home scre…

I can go to settings and then apps to access the app. But the icon has disappeared from my home screen on my cell phone. And when I went to the Google play store it let me update the app but did not put the icon back nor did it give me an option to put it back. I hated to uninstall the app and reinstall in case I lost my photos.

Answer:

Hi Shauna,

Welcome to the Google Photos Community

Your question is not really related to the Google Photos app, it is more related to Android and how the Apps are stored in a common page. For example my phone has a small arrow pointing up near the bottom which shows every app icon and I can long press and move the icon to get the choice to put it on the home screen. Or it may be in a Google folder on the home screen.

If that doesn't apply to your device, you will probably have more success at the Support site for your particular model of phone or at: Android Help

Good Luck,

Peter

Answer:

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Question: How do you access a google photos account that you backed up your photos too, but now it's gone?

I keep logging into the account that they're supposed to be in, but it's empty, and I've lost all of…

You posted in the Google Search Help Forum, but it sounds like your question is about Google Photos.

For more specialized assistance with Google Photos issues, I'm moving this thread to the Google Photos Help Community :

You may also find useful information in the Google Photos Help Center.

Answer:

I'm sorry to hear about your missing photos did you ever see the photos in another location, such as on the photos.google.com website or the app on another device? Most likely they were never backed up or were backed up to a different account.

Just because you can see photos by opening the Google Photos app, that doesn't necessarily mean they've been backed up. Google Photos also acts as a viewer for photos that are stored on your phone. If a photo shows either of the two icons shown below, then it is being viewed from your phone's camera roll on the phone.

In this screenshot - the cloud/slash icon means these photos are stored on the phone and are not in the cloud (for the Google account currently being viewed at least).

In this next screenshot, the circular arrow icon means that these pictures are stored on the phone and are waiting to be copied to the cloud. (aka waiting to be backed up)

Once photos are all backed up, there will no longer be an icon on the photo.

One of our other Top Contributiors, Ms Drasby, has a really great blog about Google Photos. In particular, here are a couple of articles that may be relevant to your issue so you can learn and understand and hopefully not lose photos in the future: https://learngooglephotos.blogspot.com/2016/11/google-photos-is-not-backup-of-your.html https://learngooglephotos.blogspot.com/2016/12/getting-new-phone-wait-dont-lose-your.html

Answer:

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Question: how can i delete photos from google images?

i have look through and tried everything and i can't find how to do it

Hi Lily,

Do you mean Google Images as in Google Picture search or Google Photos?

We're just experts on Google Photos here, to find out about deleting from Google Photos please see this link: https://support.google.com/photos/answer/6128858?hl=en&co=GENIE.Platform=Android

Answer:

Hi Lily,

Do you mean Google Images as in Google Picture search or Google Photos?

We're just experts on Google Photos here, to find out about deleting from Google Photos please see this link: https://support.google.com/photos/answer/6128858?hl=en&co=GENIE.Platform=Android

Answer:

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Question: Aaaaaaaaaa

Recover photos

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: How do I get my photos from Picasa web ablums to my SeagateMedia hard drive? I'm old and would real

Transfer photos from Picasa to Seattle hard drive

Hi @Paul,

All of your photos will be available to download in Google Photos now.

You can download all of your photos using Google Takeout and select the Google Photos toggle only. You can find instructions on the help centre.

Answer:

Basically Kim is correct, but using Google Take-out is a drama and it also is not automatically clear if your webalbums are available on Google Photos either.

So in first place: your pictures normally are stored on your (old) computer, so if the Seagate is connected, they main folders can be copied that the external disc without much troubles and then you are ready. Maybe you need to clean-up your old computer before trashing him, but that's your business.

If the pictures are on Picasaweb mainly, the problem is that Picasaweb does not exist anymore since 2016.

So you need to log-in to the archive that Google has left at https://get.google.com/albumarchive with the account you have used in these years in Picasa. But Picasa itself can't connect to the web anymore since May.

If you see your old webalbums there, can open the first album and then you will find the download-option under the 3 dots right-up. That download will be a zip-folder which must be unpacked to get a normal folder which can be copied to the Seagate. And the zip can be deleted thereafter. Etc. etc.

Then you will get normal picturefolders without the enormous additional rubbish Google Take-out may produce.

Answer:

Thanks so much for the replies. I'm using an iPad. On my iPad I still have the Picasa web albums app. In that app I can still see all,the photos. I would like to transfer all of these photos to a wireless Seagate hard drive. I just don't know how to do it.

Answer:

You should have told that immediately, because such apps are not common sense. But it is simply impossible to connect your Seagate to your iPad unless wireless and even then????

So if you have no laptop, I can't tell you how to do what you want and probably nobody here.

Answer:

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Question: Google Photos crashes after Samsung Update

I recently updated my Galaxy S7 Active (Android 8.0) and ever since Google Photos crashes immediatel…

I recently updated my Galaxy S7 Active (Android 8.0) and ever since Google Photos crashes immediately after opening. I've uninstalled the updates and reinstalled them.

Answer:

Hello Raffi,

Thanks for stopping by the Google Photos Help Community.

As you're facing crashing issues with Google Photos on your device, I'd suggest you try some of these basic troubleshooting steps one after the other, on your phone to narrow down the possibilities:

1. Sign out from your Google account and sign in back.
2. Uninstall and reinstall the Google Photos updates. (Go to Settings > Apps or Application Manager > Google Photos app > Uninstall Updates > OK). As long as you have a strong Internet connection (Wi-Fi or mobile data), your Play Store app will update to the latest version within a few minutes.
3. Try clearing your app data which is the same as uninstalling and reinstalling the app. After you clear your data, sign in and turn "back up & sync" on again.Open your device's Settings app (not the Google Settings app).

a. Tap Apps.
b. Select Photos in the list.
c. Tap Clear data.

4. Restart your device.

Let me know if this helps.

Best,

Sonya

Answer:

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Question: how can i get my account back

i have sent password reset to my other account and recovery i no longer have the phone on file as my…

Hi Raquel,

I would recommend speaking with the experts in the Gmail forum. They will be able to offer you the best support in regards to your Google Account.

Answer:

I agree with Kimmy, you'll find the best support for this issue in the Gmail Help Forum.

In the meantime you may wish to try this interactive troubleshooter for Google Account sign-in issues, and visit the Google Safety Center for further advice.

Sandie

Answer:

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Question: Deleted Family Link group with blocked applications on child"s phone

I installed Family Link on my phone and my child's. Next, I have found it limits access to material …

I installed Family Link on my phone and my child's. Next, I have found it limits access to material on youtube I consider appropriate and the child is interested in. Settings changes did not solve the problems. I deleted child's email account and Family Link on my phone, but I forgot about the app on child's phone. But Magazine Play is stuck with that now-gone account which cannot be changed, nor recovered; I cannot even restore factory settings of the phone.

What can be done?

Answer:

Hi Ana,

Thanks for reaching out to the Google Photos Help Community.

As this community focuses on the user-level issues for Google Photos, I'd suggest you visit the Google Play Help Forum and post your question there. The experts there would be best to answer all the questions.

Hope this helps!

Best,

Nadia

Answer:

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Question: deleted my photo from google photos and trash also and i want to restore my all photos no time limit

i want to restore my all photos since when i created google photos account.

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Question: I recently got a new phone old phone is too damaged to use. Synced google accounts but no old photos

I got a galaxy s10 because the screen on my s7 is to damaged to access the phone. The worker at the …

I got a galaxy s10 because the screen on my s7 is to damaged to access the phone. The worker at the phone store synced both of my google accounts It linked my contacts but now i cant find any of my photos that were saved to my Google photos. I really need help figuring this out please.

Answer:

In the Google Photos app:

Check in the main menu (left upper corner) whether you are signed in to the account where the photos are stored
If not add the account and select it

If still no result you should check on https://photos.google.com/ whether the photos were really uploaded

Answer:

In the Google Photos app:

Check in the main menu (left upper corner) whether you are signed in to the account where the photos are stored
If not add the account and select it

If still no result you should check on https://photos.google.com/ whether the photos were really uploaded

Answer:

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Question: All the videos are fast forward.

Restarting

Hi Saynab,

Can you please confirm if this happens on the web version as well?

Answer:

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Question: my google photo does not synchronize with my moto g6. The synchro option is turned on

Photo synchro does not work despite being turned on

Try checking your Device folders and make sure Back up & Sync is turned on for any of them that have photos. Open the Google Photos app, tap the 3-line menu, Device folders. If you see one with photos, tap on it then turn on the switch.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

My wife has a new G6 and the only way I can make it work is to remove the updates to Photo and let it sink again. Once the updates go back on, it stops working.

Answer:

My wife has a new G6 and the only way I can make it work is to remove the updates to Photo and let it sink again. Once the updates go back on, it stops working.

Answer:

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Question: Most photos no longer available in a previously shared album?

Open files via an email sharing the pictures to me. I was able to access all of the files until abou…

Open files via an email sharing the pictures to me. I was able to access all of the files until about a week ago which was shared with me in October. Now, I get the circle with a line in the middle of it for most photos and only have access to about 50 of 200 photos shared.

Answer:

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Question: I had an old email account in Aug. 2017 and get in the account and I don't have the old phone number

I tried to get into my old email account. I need the pictures for court.

Hello Carmen,

Unless you've shared those photos with someone else and ask them to forward them to you, the only way you'll access them is by accessing your old account. I suggest you try raising your issue in the Gmail Help Forum where the community also deals with account related issues and will be better equipped to assist you.

In the meantime you may wish to try this interactive troubleshooter for Google Account sign-in issues.

Sandie

Answer:

Hello Carmen,

In the meantime you may wish to try this interactive troubleshooter for Google Account sign-in issues.

Sandie

Answer:

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Question: How to upgrade to Google Photos app version 3.13+ ?

I am unable to update Google Photos app on HTC One M7 device that runs Android 5.0.2, app version 3.…

I am unable to update Google Photos app on HTC One M7 device that runs Android 5.0.2, app version 3.13.

All the higher versions either start showing grey boxes instead of thumbnails, or don't sync any pictures at all.

Obviously, I have installed, uninstalled the app many times, cleared the app cache, cleared the application data, did even factory reset and formatted storage, installed the app in Android Safe mode, but nothing seems to help. All the latest app version result even in application crash (Reinstall Photos app). The only version which seems to work is any 3.13.x version. Is this any kind of known issue which will be ever fixed ? There seems to be quite many similar posts. Besides that, If I run the app on any some older device with Kitkat, it works like a charm even with the app update.

It's also worth mentioning, that if there are just grey boxes instead of thumbnails, I can open videos and play them, but I can't open any picture. Those seem to be stuck when getting the content from the service.

Answer:

Hi Radim,

Things like these are hard to find a solution for with so many device types and version numbers.

Have you tried sideloading the app from: https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=google+photos

If this doesn't work it may just be that the latest version of the app isn't compatible with your phone.

Answer:

Hello Mark,

Thanks for the suggestion. Indeed, I tried that one too. I am using this mirror site when downgrading the app to the version which is still compatible with the device.

I thought that this is fairly common issue but I didn't manage to find a solution that would work. I have seen some other posts complaining about version upgrade indicating that 3.12, 3.13 versions were the last one which are compatible with most devices.

If there was at least a way to stop getting the version upgrade prompt when launching the Photo app. It's a bit annoying :(

Radim

Answer:

I'm sorry about that, when you go to the Google Play website on a desktop and go to the Google Photos install page, does it say your HTC is a compatible device?

I'd personally uninstall all the updates and install the version the Play store recommends and leave feedback for the Photos Team by following these steps:

Open the Google Photos app on a mobile device or go to photos.google.com using a computer .
At the top left, touch or click the menu icon > Help & Feedback.
Touch or click Feedback.

Please know that you may not receive a response, however the Photos Team are still reading the feedback! To see all of the feedback you have sent across all Google products, visit the Google Feedback Site

Answer:

Hi Radim,

Things like these are hard to find a solution for with so many device types and version numbers.

Have you tried sideloading the app from: https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=google+photos

If this doesn't work it may just be that the latest version of the app isn't compatible with your phone.

Answer:

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Question: How can I view my photos since mid 2018 and before.Google photos is not opening for me to do that

I want to be able to view photos ince before mid 2018.Please help

Hi Tam,

I'm not sure what device you are using, but it sounds like you might just need to clear the cache.

If you are on a browser, try clearing the cache and cookies.

If you are on Android smart phone, try resetting the app:

It may be that there is some corrupt data that is causing this issue. Could you please try the following steps in order:

Open your device's Settings app (not the Google Settings app).
Tap Apps Google Photos .
Tap Disable
Clear Cache and Data
Uninstall updates/or the app (whichever option you have)
Restart your phone

When your phone has restarted:

Open the Google Play store
Download/Update Google Photos
On your Android device, open the Google Photos app .
Sign in to your Google Account.
Menu Settings Back up & sync settings.
Turn on Back up & sync.

Then try viewing all your photos again.

Answer:

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Question: How to delete my photos from other device that has been backed up by my same account usinggooglephot

I need to delete the photos from my lost phon using google photos . The lost phone is also backed up…

I need to delete the photos from my lost phon using google photos . The lost phone is also backed up by my current email which is being used iny current phone

Answer:

Hi Nihad,

Welcome to the Google Photos Help Community.

I completely understand where you're coming from. Just to let you know that once if the Photos and videos are backed up to the Google Photos then deleting the photos/videos from the Google Photos will also get deleted from all synced devices including your new device since you're using the same Google account.

Photos and videos you delete are also removed from:

photos.google.com and any synced devices
Google Photos albums
Google Photos movies when you edit them. Learn more about deleted photos in movies.
Google Drive, for photos and videos that are synced with Google Drive. Learn how Google Drive works with Google Photos.
Any shared albums you may have added them to.

Let me know if you have any other questions.

Regards,

Sonya

Answer:

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Question: How to recover the original video after I was editing the video.

Hello, I lost the original video when I edit the video. Now I just have the edited version. So I wou…

Hello,

I lost the original video when I edit the video. Now I just have the edited version. So I would ask if there is an option to recover the original version.

Tanks a lot.

Answer:

Hi Mo B,

I would first check the trash. It may be still in there if you have deleted it recently.

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to recover.
At the bottom, tap Restore. The photo or video will be back:
- In your phone
- Into the "Photos" section of the app.
- Into any albums it was in.

Answer:

Thanks Kim for your replay.

There is nothing in trash because I didn't delete anything.

The edited version saved over original version.

Answer:

Hi Mo,

When editing a video in Google Photos, it creates a duplicate of the original and does not save over the original. Can you see the original video in your Google account?

The other option is that it is sitting in your phone's gallery. Try and open your phone's default Gallery app, and see if you can find the original photo there. Maybe there are 2 files but the Google Photos app only displays one for you?

Answer:

I'm sorry Kim, but there is nothing. I just found edited version.
let us assume the original video was deleting. How can I recover the video?

Thanks

Answer:

Hi, so i had the same issue with a photo but the solution i found might work for your video.

1.On your device, open Google Photos.

2. Open the photo or video you edited.

3. Tap Edit (has 3 bars icon). Next, on the top right of the video/picture there are 3 vertical dots. Click on the More icon ( 3 dots) and then click Undo edits.

4. When you're done, tap Save.

Hope that helps.

Answer:

Please help.my video deleted after I edited on google and i clicked the save copy option. Only the trimmed version remains , I can't find it anywhere , what can I do?????? It was a really long video and I need it back

Answer:

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Question: Sister pictures to my friends

Hi Joe,

these instructions explain how to share your photos or videos https://support.google.com/photos/answer/6131416

Welcome to the Google Photos Help Community.

Please let me know if you're facing any issues with Google Photos. If yes, I'd request you elaborate on the issue so that I can investigate and assist you accordingly.

Looking forward to hear from you.

Best,

Sonya

Answer:

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Question: Easiest way to download photos onto hard drive?

Hey, Just wondering if anyone has any tips about downloading a large number of photos (1000+) from G…

Hey,

Just wondering if anyone has any tips about downloading a large number of photos (1000+) from Google Photos onto a hard drive. I have read that some people have experienced difficulties doing this and would like to avoid any problems.

Thank you in advance!

Answer:

Hi @La Ko,

There are two ways you could do this. The first is to:

select all the photos you want in Google Photos
Click the 3-dot menu
Select 'Download'.

If you are looking at downloading ALL of your photos, you could use Google Takeout and select just Google Photos.

Answer:

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Question: I need to see this image better

see better picture

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Question: If someone invites me to view their photo or album and I do not click join but view anyhow are they

Are they notified if I view photo without joining album. Ex boyfriend thing.

Hi Kelly,

Welcome to the Google Photos Product Help Forum!

>>>> Are they notified if I view photo without joining album

Yes they probably are if you are on a device logged on as you.

If you paste the link into an Incognito Window in the Chrome Browser you are PROBABLY ok.

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Kelli and Peter,

Peter is definitely correct if the sharing is done via a link (which looks similar to dummy link https://photos.app.goo.gl/2ZeeJ3xFsfdfMfepvfN6).

It is a little more confusing if somebody shared an album with you via your Google Account or Gmail. Honestly it is so confusing I am not positive that I remember the details from testing 10 minutes ago and will make no attempt to remember or document it for myself (because they are really corner cases which may be impacted by variables which I am not even considering)..

Don't take this as gospel... but I believe:

Opening an Album created as a "Shared Album" and shared to a Google Account ~Autojoins~ you and the originator gets a notification.
Opening an Album NOT created as a "Shared Album" but subsequently shared will Join you to the album and notify the originator if you click the ~Continue as username~ button.

Note: My advice to use an Incognito Window would not work anyway with either of the two bullets above.

TL;DR Viewing and album via a Link and not joining will not create a notification, the behavior of other types of sharing can be more nuanced.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: I mistakenly uploaded my whole photo library to google photos (when I was invited into a shared folder album by a friend). I don't want my photos living on the cloud in this way. Is it possible to delete the photos from Google Photos, without damaging anything that is on my device? Thanks!

Pls help me "undo" photo upload

I mistakenly uploaded my whole photo library to google photos (when I was invited into a shared folder album by a friend). I don't want my photos living on the cloud in this way. Is it possible to delete the photos from Google Photos, without damaging anything that is on my device? Thanks!

Answer:

Hi Toby,

The safest way to do this would be to uninstall or log out of Google Photos on your phone, then delete everything from Google Photos at Photos.Google.com

This way there's no chance for the app to sync these changes to your phone and delete your photos. You can also do this by disabling back up and sync on your phone but I just wanted to be sure.

Answer:

Hi Toby,

The safest way to do this would be to uninstall or log out of Google Photos on your phone, then delete everything from Google Photos at Photos.Google.com

This way there's no chance for the app to sync these changes to your phone and delete your photos. You can also do this by disabling back up and sync on your phone but I just wanted to be sure.

Answer:

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Question: Google lens is saying cant connect to google

I'm trying to figure out why it want connect to google it was fine an hour ago now this I've tried e…

i got the same problem, it happens after update and i have been almost 1 month with this problem, today i update the app again and still have the issue, i dont know what to do, lets wait for support

Answer:

I have the same problem for at least a month. I was chatting with at least two Google specialist who said they needed to escalate the issue. They also said the lens specialist would get back to me via email. Well, it's been 2 weeks and no response! Great app but what is the use when it does not work and Google does not follow up with any resolution.

Answer:

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Question: Buckup my photos in 28/04/2019

My photos in musoma wikend

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Question: So your saying to zoom in closer, I take the picture first then go to Goole photos and do what??

I want to zoom in closer before I take a picture? Is that possible?

Hi Laura,

Welcome to the Google Photos Help Community.

Please let me know if you're facing any issues with Google Photos. If yes, I'd request you elaborate on the issue so that I can investigate and assist you accordingly.

Looking forward to hear from you.

Best,

Sonya

Answer:

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Question: Why do photos sync to both my Google accounts?

I've recently created a second Google account, but now all photos taken on my phone incorrectly sync…

I've recently created a second Google account, but now all photos taken on my phone incorrectly sync to both Google accounts. I've checked the storage location is correct, which it was, and now switched off backup and sync in both accounts settings - but it's still happening. Please help! Many thanks

Answer:

Hi there,

Sorry this is happening.

So you mentioned that you turned Backup & Sync OFF on your account but NEW photos that you take are still showing up when you go to https://photos.google.com on the web?

This should not be happening and I don't think it is possible with the setting set to OFF.

However, if you mean that you turned Backup & Sync OFF in the app and the older photos that you took are still on the account at https://photos.google.com then that is correct. Turning Backup & Sync OFF won't remove the already backed up photos from your account.

If you want to do that, the safest way is to navigate to Google Photos

on the web at https://photos.google.com and sign in with the account where you want to remove the photos.

Then Select

all the photos and hit the Delete

button to send them to the Trash.

Please make sure you have them backed up to your other Google account first though so that you don't lose any data.

Hope this helps!

Thanks,

Kyle

Answer:

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Question: Can google photos find photos that are in g-drive in folders where i am owner but not the creator?

We have many photos stored in folders created by our team on google drive. People transferred owners…

We have many photos stored in folders created by our team on google drive. People transferred ownership of the folders to our account, but we found that google photos cannot find photos in folders created by others even though ownership has been transferred. You think it's a google photos bug?

Answer:

Thank you, Peter, for your answer,

In our case: Yes, they are physically stored. But they are stored in folders that were initially owned by others and then transferred the ownership of the folder to us. What I find in the google photos help is that the container folder on the google drive just must be owned by us, but it seems that the "real" condition is that we should own and have created the folder (because otherwise google photos will not find it). I wonder if this is a google photos bug.

Answer:

Sorry, it's a bit of a catch 22 situation, is it Drive or Photos? I don't know enough to understand how ownership can be transferred so am unable to reproduce. Google Photos do not provide user support to individuals so there is no one I can ask. All I can suggest is that you create new folders and transfer the photos to them. Wish there was more I could do, Peter

Answer:

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Question: Please I should retrieve photos taken in the month of August permanently deleted from the recycle bi

Please I should retrieve photos taken in the month of August permanently deleted from the recycle bi…

If you want to get a deleted item back, check your trash to see if you can get it back. If your photo or video has already been backed up and you deleted it, it will remain in your Trash for 60 days.

On your computer, go to the trash or select Trash from the menu in the app.
Select the photo or video you want to restore.
At the top right, click Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Don't see the photo or video? If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

Answer:

There have been some reports of Google Drive being able to restore user’s deleted photos. Below are steps that another user posted here Steps:

Go to Google Drive help and click on contact us.
Select any option, but selecting Missing or deleted files is recommended. Then select Request chat option.
IMPORTANT NOTE: Don't tell them that you are trying to restore Google Photos.

REASON: Our storage is shared across Google Drive, Gmail, Google Photos. Google Drive help is there to assist you only on Drive related queries. So, if you tell them that you are about to restore permanently deleted Google Photos, they will end the chat with giving you this product forums link which is not at all useful. Just tell them that you've accidentally permanently deleted some files in Google Drive and you need those files back

I'm not sure if this still works since Google Photos and Drive syncing was disconnected, but the Photos team does not have access to deleted files.

Answer:

If you want to get a deleted item back, check your trash to see if you can get it back. If your photo or video has already been backed up and you deleted it, it will remain in your Trash for 60 days.

On your computer, go to the trash or select Trash from the menu in the app.
Select the photo or video you want to restore.
At the top right, click Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Don't see the photo or video? If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

Answer:

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Question: Lost my PHotos

i lost my photos

See https://support.google.com/accounts/answer/7682439

Answer:

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Question: Lost picture from friends

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Question: google photos is trying to backup .dwg files, why? They are not photos or videos.

I am trying to prevent Google Photos from interrupting my work with constant notifications about bac…

I am trying to prevent Google Photos from interrupting my work with constant notifications about backing up .dwg files. Dwg. files are not photos or videos. They are AutoCad (vector) drawings.

Answer:

Do you have preferences backing up All files and folders or just photos and videos. If all files you can use Advanced and exclude DWG extensions.

Not the correct screenshot but shows you where I mean <visible online>

Answer:

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Google photo QA

Wednesday, May 4, 2022

How can I get Google Photos to organize my photos into folders?

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