Google photo QA: naming faces

Question: naming faces

(how) can i have the un-named ones first?

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Question: Can i get all photos to this device ever downloaded,take,or sent, or deleted to this devices ever

Never completely for sure.

Photos taken may still be stored on your phone, but it is not clear from your poor information if they ever have been stored ("backupped") at Google also: see photos.google.com and log-in with your account.
Photos deleted may still be in thrash under the 3 small lines of the Photos-app, unless the deletions were more then 60 days agoo.
Photos downloaded may still be in the Download-folder or in the Camera-folder: see Album page in the Photos-app under Pictures on device.
Photos or albums shared via the Photos-app may still be in the list on the Shared page in the app.
Photos sent by mail may still be found in the Sent-box of the Gmail-app.
Photos sent by any asocial media app may still be found in those apps.
Etc. etc.

Good luck but strange question.

Answer:

Sounds like you're asking about photos received and sent via texting or other messaging apps, Google Photos does not keep a record of photos received in other apps unless you save them to your device and back them up, same with photos sent via other apps.

Rinus has given a little more info on where you can find photos

Answer:

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Question: I sent you an invitation to share it with an account I didn't know by mistake.

실수로 모르는 계정으로 공유 할 수 있습니다. 그 초대를 받아들이고 내 사진을 볼 까봐 두렵습니다. 취소하지만 궁금합니다.

Under "Share with specific people" you can see who the calendar is shared with and remove anyone who you don't want to have access

Answer:

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Question: How do I use my free foto space

I have problem with my google space, as I am over 15 GB (it says 16.8 GB) and my free 100 GB space i…

I have problem with my google space, as I am over 15 GB (it says 16.8 GB) and my free 100 GB space is ending 27th of July. I deleted some bigger files and photos, but it still says 16.8 GB used.

Also, another problem is, that I have checked the options to upload photos into free space with smaller file size, but it seems it counts all of them to my normal drive space.

I don't know what to do to not loose my files and photos.

Answer:

Hi

Support :

https://support.google.com/photos/answer/6220791?hl=en&co=GENIE.Platform

"Reduce the size of your photos and videos"

If you have photos in Original quality and want to save some space, change your already backed-up photos and videos to High quality. This setting will not appear if you don't have any photos in Original quality.

On a computer, go to photos.google.com/settings.
Click Recover storage. This will not change the quality of your future uploads.

Photos or videos you've uploaded using Google Drive, or your Pixel phone will not be changed to High quality. But it will change any photos or videos you've uploaded on:

Blogger
Google Maps
Google Photos
Google+
Hangouts
Panoramio
Picasa Web Albums
YouTube Web Channel Art .

Google Drive Support :

"Clear Google Drive space & increase storage

https://support.google.com/drive/answer/6374270?hl=en

Answer:

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Question: Is there a way to see where photos have been uploaded to?

???

Normally towards Google into the account chosen in the backupsettings of the Photos-app.

Then you also should see them in your browser at photos.google.com when you log-in with the same account.

Answer:

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Question: Add a new photo

Put a new photo from fb

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Question: Google photos backup and sync problem

For some reason (maybe its intentional) only when i enter the app itself, it starting to backup And …

For some reason (maybe its intentional) only when i enter the app itself, it starting to backup

And i checked the settings and the backup feature is on

I have a Galaxy s9+

Answer:

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Question: How do I get photos back after I deleted them on the Google phone app? (They're not in the bin).

I downloaded the google photos app on my phone. I wanted to sync it up google home mini and Cromecas…

I downloaded the google photos app on my phone. I wanted to sync it up google home mini and Cromecast set up. During which a number of my photos were uploaded to google photos - I stopped this asap as I only wanted a select few uploaded. I couldn't get it to work with my google home and Cromecast what not, so I deleted the photos and uninstalled the app. The photos were deleted from my phone and I tried to recover them by installing the app and looking on google photos on my computer but they were gone from the bin.

Answer:

That kind of behavior prevents any glorious viewing via the Home-app.

You will need built-up a library in Google Photos first and from that library you can select a number of nice picture to create an album (don't delete the library thereafter else your album will get empty).

And then you can select that album in the Home-app.

You also can leave the selection to Google or mark good pictures with a star to get them assembled in the Favorites-album on top.

My 2018-album contains over 1000 carefully selected and neatly edited pictures and Chromecast will show a random selection of about 100 of them and that selection changes slowly over time.

Answer:

@Courtney: You say that the images are gone from "the bin." Do you mean that they are not in photos.google.com Trash? Was the deletion you mention more than 60 days ago? You should check the Google Photos App Trash on the phone itself even if you need to reinstall the App again.It's possible that the images you deleted were never backed up and appeared on your phone's App only because they were available locally.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

That kind of behavior prevents any glorious viewing via the Home-app.

And then you can select that album in the Home-app.

You also can leave the selection to Google or mark good pictures with a star to get them assembled in the Favorites-album on top.

My 2018-album contains over 1000 carefully selected and neatly edited pictures and Chromecast will show a random selection of about 100 of them and that selection changes slowly over time.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

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Question: Why did Google Photos use 6.2 gb of data on 6/3/18 when the App was set to backup "over wi-fi only"

When I was notified by Verizon on 6/3/18 I turned OFF my Mobile Data because Google Photos had used …

When I was notified by Verizon on 6/3/18 I turned OFF my Mobile Data because Google Photos had used 76.10 mb of data in the Foreground. Despite the data being completely turned off the Google Photos app used an additional 1.5 gb of data between 6/3/18 and 6/23/18. So from 5/25/18 to 6/26/18 Google Photos used 6gb+ of data! Google needs to reimburse the $200 that Verizon charged for the over limit charges!

Answer:

Hello Nicole,

Thanks for posting in the Google Photos Support Community.

Please know that the setting that says 'Cellular data backup' is only for your content (photos/videos) to back up and this link shows the mobile date usage when you access, download and view your photos/videos within Google Photos on you mobile date connection. The more Google Photos is accessed (not back up/sync) without WiFi, the more data will be used.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: Crashing after the recent update and unable to create collages

What's the matter with the new update crashing frequently on Samsung J6 device

Hi Geoffrey,

in addition to creating collages what are you trying to do when the Google Photos app crashes? What Android version do you have?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Stop upload, how to

Upload notifications constantly, hasn't completed

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Question: My help youtube cherater studio

Like this your

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Question: How do i get night vision or mode up on pic im takin

I can not find a night vison mode on the goghle pics i have a android phone not real new bt not real…

I can not find a night vison mode on the goghle pics i have a android phone not real new bt not real old either ..just wondering if i cant take pics at night and they show up instead of just havin a black picture??

Answer:

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Question: My photo

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Question: PLACES and THINGS empty

The pre-grouped albums PLACES and THINGS are empty. It happens in Android and PC. Photos in muy libr…

The pre-grouped albums PLACES and THINGS are empty. It happens in Android and PC. Photos in muy library are geotagged. App data cleared. I archived some photos one month ago, then unarchived them. Now all the photos sre in the library but PLACES and THINGS are not working. But FACES works fine.

Answer:

Hi Ignacio,

Do you possibly accidentally turn Face Grouping off? Could you please check that this is still turned on?

To add a label for a pet or person try the following steps:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap Menu Settings Group similar faces.
Turn Face grouping off or on.
- To turn off face grouping only for pets, turn off Show pets with people.

If you turned this off recently and then turned it back on, it will take some time for Google's system to re-categorise everything. I would give it 2-3 days before it gets through all your photos again to list them.

Answer:

Addition:
Places & things are reorganised at Google, so just have some patience - they will come backs unless you only have pets left :-)

Answer:

Hi! As I said, FACES is working fine. No problem with that. But PLACES and THINGS are not working, are empty.

I have waited a month so they should be working...

Answer:

I have "waited" two months before the "Remember this day" editions did come back spontaneously.

But Places & Things will not come back as a kind of albums, but as dedicated searchresults. So if you type the name of a well known place to you, you will see how these collections will be shown in future.

Then you can start to make real albums from these results yourself.

See this link

Answer:

Hi Ignacio,

Do you possibly accidentally turn Face Grouping off? Could you please check that this is still turned on?

To add a label for a pet or person try the following steps:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap Menu Settings Group similar faces.
Turn Face grouping off or on.
- To turn off face grouping only for pets, turn off Show pets with people.

Answer:

Great news! After about two months since the upload of the photos, suddenly, from one day to the next appeared in a lot of things in the Albums Places and Things! In the Places album all the places I have been, and the album Things 117 groups of things appear to me! Whereby and unless someone from Google has done something, it's just about waiting and being patient. In my case it has been longer than people say, but it is that I have many, too many photos 😅 Thanks to all for the help 👏👏👏

Answer:

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Question: I can't find my photos I was using sumsung A9 but then it had a problem stheo I had to change my pho

I have tried to download google photos in my new phone but I can't see them

Hi Janet,

what problem did you have? Prior to the problem did you ever visit the photos.google.com website to check whether all the photos were there?

I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Verizon, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

If you want to get a deleted item back, check your trash to see if you can get it back. If your photo or video has already been backed up and you deleted it, it will remain in your Trash for 60 days.

On your computer, go to the trash or select Trash from the menu in the app.
Select the photo or video you want to restore.
At the top right, click Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Don't see the photo or video? If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

Answer:

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Question: Forgot yahoo email password

speedychaser@yahoo.com It keeps sending me through the same thing

Hello Chase,

You can better ask your question to the Help for Yahoo account, they can better help you.

Greetings from Ann

Answer:

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Question: Please recover my family photos

My family photos recovery please

Hi there,

Take a look and see if the link below helps, if not please post back with some more information about how you back up your photos and if you have recently deleted any photos.

https://support.google.com/photos/answer/6128867?hl=en&co=GENIE.Platform=Android

Nikki

Answer:

Hi there,

Take a look and see if the link below helps, if not please post back with some more information about how you back up your photos and if you have recently deleted any photos.

https://support.google.com/photos/answer/6128867?hl=en&co=GENIE.Platform=Android

Nikki

Answer:

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Question: Photos keep stopping I get a pop up message saying close app or send feedback

I cannot access my Google photos. When I do a message block comes up saying, photos has stopped: the…

I cannot access my Google photos. When I do a message block comes up saying, photos has stopped: then I guess with the option to stop app or send feedback and neither one seems to work

Answer:

Hi Teresa Durham!

You can clean up the data and reinstall the Photos app.

You can also delete application data:

Google Play Services and Google Photos.

To do this: select Settings - Apps - Services Google Play - delete data, namely data, even if there is a warning, they need to be deleted;

Then select the Google Photos application, and delete the data.

After that, delete the cache in the Storage section.

When you see a warning, then do not worry. This is a common procedure for cleaning applications in the device, and the very memory device. This will delete the data that is working incorrectly, and cleaning will allow to have correct data.

Also you can reinstall the application: delete the application or its updates: Open Settings - Applications - Photos - delete; or remove updates. After that, clear the cache in the Storage section. Then you go to the Play Store and download the Photos application again or update it

Answer:

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Question: What is this on my pictures?

Some of my pictures appeared in my Google photos with a circular arrow on them when I click on it it…

Some of my pictures appeared in my Google photos with a circular arrow on them when I click on it it makes the photo kind of sort of 3D I didn't do this and I want it taken off how do I remove it?

Answer:

This is a panorama photo. I'm not sure how to stop Google from seeing it as such and therefore showing that icon, maybe editing the photo in a 3rd party app?

Answer:

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Question: I wrote a research report on malcalm x and cant find it at all

Find my research on black hostory month tried everything

Hi Leviathan Aurora,

I'm sorry but as this is a forum just for answering questions about Google Photos we're unable to answer your question. You'd be better off finding forum about the app that you saved your project in as they'll be able to give you a better answer than we can.

Good luck.

Answer:

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Question: Google photos icon disappeared with people I used to share photos with .

According to the help center ,the icon appears on their profile picture when they have a google phot…

According to the help center ,the icon appears on their profile picture when they have a google photos account . If this is , does that mean they deleted their entire google account ? I ask this because long time ago I wanted to also deactivate my google photos account but retain my other google services . I may pursue this but I ask how were they able to achieve this , assuming there is a way

Answer:

I'm not sure why the icon disappeared, maybe just you haven't shared with those people recently. If you have a Google account, then you have all Google services whether you use them or not. There's no way to deactivate just one Google service while keeping your account active overall

Answer:

The thing is I haven't shared with many others for longer and they still have their icon , I was just curious because I was going to send something to them and didn't know if it would work .

Answer:

Yes it will work, though you can always share via their email address if you really want to be sure they get it (though they should get an email notification even if you share via their name with the Google Photos icon)

Answer:

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Question: How do I send my picture to try on and buy glasses?

My friend took picture and pit my prescription also my information. Trying to find the same way

Hello Rikki,

Please let us know more information about the question you are asking so we may try and help.

Sandie

Answer:

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Question: Set my camara to take regular photos normal photos please

Reset my camera to take normal photos

We can't do nothing and it is not even clear what is wrong with your pictures.

You can change the camera-settings back to normal (not hdr or something else) when the camera is on.

Ask help in neighbourhood.

Answer:

We can't do nothing and it is not even clear what is wrong with your pictures.

You can change the camera-settings back to normal (not hdr or something else) when the camera is on.

Ask help in neighbourhood.

Answer:

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Question: Trying to do photos book of me and my family

Memories of my family.

Hello Pamela,

Take a look at this guide that explains how to create a photo book and see how you get on. Do post again if you're still stuck.

Sandie

Answer:

Hello Pamela,

Take a look at this guide that explains how to create a photo book and see how you get on. Do post again if you're still stuck.

Sandie

Answer:

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Question: https://photos.app.goo.gl/eNuWT7dtuxqLspzn7 could you activate this link again?

nothing i can do

There's no way to reactivate links. Not sure what this was for, if it was for sharing an image you'll need to re-share it

Answer:

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Question: Please help me the pics which are permanently deleted in Google then does not storage in email

Helo I want know about permanent deleted photos are delete in every where or also in email account p…

Hi dasari prameela

If you send your photo by email to someone else, then they can be saved in this shipment. But if you send a link to your photos, then after you delete these photos, the link will be already inactive. Thus it turns out that your files that were in the form of a picture, they can be saved in your email, but the links do not give saving files.

Answer:

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Question: How to stop GP to create a duplicate after I save an edited RAW image on Android?

Hi! I uploaded Canon CR2 RAW files (550D) to Google Photos. On web/desktop, everything works fine. I…

Hi!
I uploaded Canon CR2 RAW files (550D) to Google Photos. On web/desktop, everything works fine. I can edit images and apply filters.
On the Android app, after saving an edited RAW file, Google Photos creates a duplicate file. The new file is still a .cr2 file, but now only 4.4MB instead of the original 17.4MP. I can't revert edits on the new file. It doesn't remember which filter was applied.

How can I solve this?

I've got the latest version of the Android app (3.23.0.200631752).

Answer:

Hello Nikolas,

Thanks for posting in the Google Photos Support Community.

Google Photos has identical duplicate detection, where if you have uploaded photos to Google Photos already, it will not re-upload the same photo (each photo file has a unique "Hash" that allows us to determine this).

Hence, Google Photos avoids uploading duplicates, when different upload methods or devices are used, as long as the photos aren't edited. There is no easy way to remove duplicates, but some of the following may help:

You can delete duplicates manually, for example in https://photos.google.com/ where they should be next to each other.
The problem is however which one to delete:

one photo may be edited, the other not,
one photo may be in an album, the other not.

When the upload dates are different (for example when you uploaded long ago via Picasa, and now again using the Desktop uploader). It may be easier to delete the duplicates in https://photos.google.com/search/_tra_ where they are sorted by upload date.
There are more ways to get a useful search result, for example the device from which they are uploaded.
See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-search-for-photos
Since very recently it is possible to delete photos directly from an album. Go to "More options" (3-dots icon), and use "Move to trash"
When you uploaded in the free "High Quality" and have your photos in albums, it may be wiser to simply ignore the duplicates in the library.

Unfortunately, a feature to sort and delete duplicates of photos with Google Photos that are already backed up doesn't exist. You may have to manually select the duplicates and delete them.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: No photos in library help pls

Changing settings

Hello annie,

Thanks for posting in the Google Photos Support Community.

Are you referring to no photos in the Google Photos library? If yes, are you logged in to Google Photos with your Google account? It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: I accidentally deleted my photos permanently can i get them back?

I accidentally Deleted my Photos permanently And now I am tired of asking For Help someone can guide…

I accidentally

Deleted my

Photos permanently

And now I am tired of asking

For

Help someone can guide me please

Answer:

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Question: When trying to pay for my photo book, it says that the administrator hasn't authorized Google pay?

It's my work email account.

Hi Angela Gilbert

Support : Report a problem with your photo book

https://support.google.com/photos/answer/7378812?hl=en&ref_topic=7378810

Support : Add, edit, or remove a payment method"

https://support.google.com/payments/answer/6220309?hl=en

To buy in Google, you must have the correct settings for a payment account:

https://payments.google.com/payments

Answer:

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Question: Why downloaded google photos are coming with .jpg.json extension ?

After downloading all my data from google photos , I am not able to see most of my images, where all…

After downloading all my data from google photos , I am not able to see most of my images, where all are coming with .jpg.json format if it comes likes this,what is the use of downloading my data. How do I download all my images? let me know how to solve this issue.

Answer:

Hello Ajay,

Thanks for posting in the Google Photos Support Community.

Please confirm the format of the photos in Google Photos (before downloading it).

Keep me posted.

Regards,
Amanda

Answer:

@ajay...

Takeout for Photos should contain both .jpg files and .jpg.json files for the same photo. The .json files may contain additional info added in Google Photos, like Description, location etc. More info in this link.

When downloading large quantities the .json and .jpg files may be in different packages. See "Recommended answer" above.

There are also other download methods, especially for albums. See this link.

Answer:

Hi

I had same issue. But find an alternative solution:

- not using takeout

- instead I downloaded Google application in my computer, and tick the option of sync pictures from Google pics into my computer. Take definitely longer (1 night, I managed to get 2,500 photos only)

But very practical and no-sub folders unlike with Takeout

Answer:

@ajay...

When downloading large quantities the .json and .jpg files may be in different packages. See "Recommended answer" above.

There are also other download methods, especially for albums. See this link.

Answer:

I've been having the exact same problem only some jpg but majority jpg.json files, been trying to search for a solution online for HOURS until I FINALLY found the Solution.

My case : I have 7k+ photos which I downloaded into 10 separate zip files at 2GB each. The problem occurs when you extract each zip file separately (ex: extract zip 1-3 first then extract zip 4 then extract zip 5-6 so on..).

Solution : All you need to do is to extract ALL ZIP FILES TOGETHER, in my case 1-10 and now I am able to see both jpg and jpg.json files. Hope your problem can be solved too!

Answer:

@Kathy F

You correctly described how to download from the library https://photos.google.com/

More download options, like downloading albums, are described in this article.

Answer:

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Question: I can no longer send my photos from my camera using sim card in USB connection to my computer. I would like to know how I can now email them to my friends. Why has this suddendly happened. I can print them OK. Can you please help

I am trying to email pictures from my computer to my friends as I always could do previously

I can no longer send my photos from my camera using sim card in USB connection to my computer. I would like to know how I can now email them to my friends. Why has this suddendly happened. I can print them OK. Can you please help

Answer:

Hi Gloria,

Welcome to the Google Photos Product Help Forum.

Assuming:

1. You are using Windows 10, and

2. You are certain that the SD card is not visible in the File Explorer when you plug it into your computer,

You might want to try Method 1 and Method 2, in this post:

https://answers.microsoft.com/en-us/windows/forum/windows_10-desktop/windows-10-will-not-recognize-my-built-in-sd-card/50ccafee-75cc-4392-835c-2d28f461fa60?auth=1

If you have access to a different computer with an SD card slot, you might try it.

It could be a software (driver) or hardware (SD port or adapter) issue.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

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Question: Changing address leads to the business being reported as closed or duplicate addresses. How to fix?

I'm trying to change the business address where I work, as we moved recently. I'm receiving notifica…

I'm trying to change the business address where I work, as we moved recently. I'm receiving notifications that I've made edits, but instead of it being an address change, Google tells me that I've reported the business as closed (I have not). It also now seems to think there are two separate businesses for the same name (the one with the correct address doesn't display, only the old one). I just want to change the address to the new, correct address, not add a business and I certainly don't want to report it as closed!! How do I fix this or who can I contact to resolve this?

Answer:

Hello Margaret,

You have posted on the Google Photos community forum. I suggest you try raising your issue in the Google Advertiser Forum where the community will be better equipped to assist you.

Sandie

Answer:

Hello Margaret,

You have posted on the Google Photos community forum. I suggest you try raising your issue in the Google Advertiser Forum where the community will be better equipped to assist you.

Sandie

Answer:

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Question: i have 30000 photos and face recognition only finds 10 people?

faces not finding people that i have in hundreds of photo's, husband, son's best friend, family memb…

faces not finding people that i have in hundreds of photo's, husband, son's best friend, family members, but it has random people that were in a few homecoming photos?

Answer:

Hello Tami,

I'll be happy to help you. Have you tagged/labelled her photo in the 'People' section of Google Photos? If no, here's how you can do it:

To apply label manually:

At the top of a person's face group, click "Who's this?"
Enter a name or nickname. Now you'll be able to search with that label using the search box.

Note: Only you will see the private face labels you choose, even if you share those photos.

To change or remove label:

At the top right of someone's face group, click More , then Edit name label or Remove name label.

Know what 'remove results' option is for:

If you see a photo that's in the wrong group, you can take it out.

Open the group you want to remove something from.
Select the photo you want to remove.
At the top right, click More , then Remove results.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Clear yourcookies and cache.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Also, could you try toggling the switch off & then on for face grouping in Google Photos?

Go to Google Photos app> Settings > Group similar faces> Face grouping.

Note: This will not delete the photo or video from your Google Photos library. Here's a help article for your reference to know more about face grouping and adding a label. Facial recognition feature isn't restricted to region specific. Here's a help article to more on how to use it.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: I'm unable to upload my MP3 11 gb saved on my PC to Google Photos. It always fails.

I've tried uploading it with an android but it doesnt work.

Hi Alex,

Google Photos doesn't support uploading audio-only media formats files such as .mp3 files. This help page lists the supported image and video formats https://support.google.com/photos/answer/6193313

You may upload to your .mp3 files to Google Drive or Google Play Music.

I couldn't upload that 11gb video file in Google photos.

Neither with Android nor with WEB.

And I've got 6-7 video files like that pending to be uploaded. Please help.

Answer:

The Help https://support.google.com/photos/answer/6193313 says:

Your files won't be backed up if they are:

Photos larger than 75 MB or 100MP
Videos larger than 10 GB.
Items smaller than 256 x 256.

Answer:

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Question: Deleted photos

Hi. My phone was backed up but I am missing over a years worth a photos. Can you take a look please

Hi Berenice,

Whilst Google employees do sometimes comment on threads, this is a user to user community forum not an official support channel. I suggest you review the following information in case there are any options you haven't yet tried to recover your photos.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than one Google account, check all of them.

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Check your album archive - get.google.com/albumarchive

The archive contains photos you've uploaded to Google products including Picasa Web Albums, Google+, Blogger, Hangouts, Google Photos and Google Drive.

4. Backups

Have you made any backups of the photos on your phone, camera, computer, or elsewhere?

5. Ask other people

If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

6. Photo recovery from mobile device

There is a small chance that you can restore the photos using a recover deleted photos app (Android). If you're using an iOS device, check whether the iOS store has any apps you can use to restore the photos.

7. Google Drive - drive.google.com

Search your Drive for the photos. If you don't find them, you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

8. Google One account Support

If you have a a Google One account you may contact 1:1 support.

Good luck, and do post again if you need more detail on any of the above points.

Sandie

Answer:

Hi Berenice,

1. Check your online account - photos.google.com

2. Check the trash - photos.google.com/trash

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Check your album archive - get.google.com/albumarchive

The archive contains photos you've uploaded to Google products including Picasa Web Albums, Google+, Blogger, Hangouts, Google Photos and Google Drive.

4. Backups

Have you made any backups of the photos on your phone, camera, computer, or elsewhere?

5. Ask other people

If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

6. Photo recovery from mobile device

7. Google Drive - drive.google.com

8. Google One account Support

If you have a a Google One account you may contact 1:1 support.

Good luck, and do post again if you need more detail on any of the above points.

Sandie

Answer:

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Question: I have a Samsung Galaxy 7 Active and since I updated it, Google Photos is crashing.

I have done the force stop, I have uninstalled and reinstalled, and I have cleared the data. I don't…

Hello Becky,

Thanks for posting in the Google Photos Support Community.

I'll be happy to help you further. Could you please confirm the Android and Google Photos version on your phone?

Awaiting your response.

Regards,

Amanda

Answer:

Hey Becky,

Thanks for keeping me posted.

Could you please try the same on a different device/account (if possible) to check what happens next and to know if this is a device specific issue or account related issue.

Let me know how it goes.

Best,

Amanda

Answer:

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Google photo QA

Wednesday, May 4, 2022

naming faces

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