Google photo QA: My sold for camera 2014 2015

Question: My sold for camera 2014 2015

No a post camera backup please

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Question: Ordered a photo book of my pictures and never recieved them spent $30

Dont remember who printed photos. How can i get my photobook that i ordered.

If you want to know when your photo book should arrive, check your tracking information and estimated delivery date.

On your computer, open photos.google.com.
Sign in to your Google Account.
On the left, click Print store .
Under "Past orders," select a photo book.
Under "Order info," find your tracking number and estimated delivery.

If your photo book never arrived and it’s past the estimated delivery range, use the section below to learn how to contact Google.To contact Google about a missing photobook:

On your computer, open photos.google.com.
Sign in to your Google Account.
On the left, click Print store .
Under "Past orders," select the photo book you want to contact us about.
On the details page, click Contact support.

If this link is not available, find your confirmation email, or receipt from your package. Another "Contact us" link is available there.

Answer:

Follow the instructions to contact Google about this. Forum questions are handled by volunteers so we don't have any access to things like this.

Answer:

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Question: HOW DO I BACK KUM PHOTOS

şu bir

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Question: SD .card pics deleted

SD recovery

Hello Alexander,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Has your photos been deleted from your device (SD card) or from Google Photos?

Keep me posted.

Regards,

Amanda

Answer:

Hello Alexander,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Has your photos been deleted from your device (SD card) or from Google Photos?

Keep me posted.

Regards,

Amanda

Answer:

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Question: How do I set a gif as wallpaper

I just don't know how

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Question: The adress is greyed out and it says it needs postal code. But postal code is there. Cant order book

I have tried entering different adresses, but nothing helps. It says postal code has to be added but…

I have tried entering different adresses, but nothing helps. It says postal code has to be added but that doesnt make any difference. I entered different postal codes and adresses but the adress is still greyed out. I live in Sweden.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi! I´m using Chrome on OSX but I have tried using Safari aswell. I also tried reseting the cache memory, but that didn´t do the trick. Also, when trying to open the Photobook on my iphone it says I have to do it on the unit I created the album on.

Answer:

This is an image showing the adress I have entered, greyed out with the message, Postal Code Needed. If I try to add a new adress it remains the same.

Answer:

I assume you added your address and billing details here https://pay.google.com/payments/home#settings and a payment method here https://pay.google.com/payments/u/0/home#paymentMethods, right?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Yes I did. I have also tried adding my mothers adress with no luck. I also tried doing a photobook on another account, with the same result and I created a new photo book on the iphone with the same result.

Answer:

The first thing to try is to contact the Google Pay support team through this contact form https://support.google.com/pay/#topic=7625138&contact=1 You can click for example Use Google Pay in apps and web purchases and select a contact option.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: My photos have not downloaded on to my new iPhone

Tried to download them!

Hello there,

Thanks for stopping by the Google Photos Help Forum.

I understand that you're unable to download a backed up photo/s from Google Photos and I'll be happy to help you. Please confirm if this happen when download one particular photo or does it happen when downloading all the photos.

Are you on an Android or iOS device? if you're trying to download the backed up Google Photos photos back to your device and it's a huge amount of photos and videos to download, you can use google.com/takeout to export your data, you will have to extract the archive and manually transfer/download it to your device or external storage device.

You could use takeout via your mobile device as well, but you may have to source a program to decompress the archive and you also need to ensure you have enough space on the device to fit your entire library. By doing this, the photos from cloud will get downloaded to your phone.

But if it's few photos, you can also manually download them. here's how you can do so:

Open the Google Photos app on your Android device.
Sign in to it.
Select the photo you want to download.
Click on Download/Save to device.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: How do I change the order of my photos

I'm trying to change the order my pictures show I want the oldest showed first or at very least able…

I'm trying to change the order my pictures show I want the oldest showed first or at very least able to move photos I don't want seen by anyone else out of my camera folder without deleting it

Answer:

Hi Sara,

You don't need to reorder your photos to hide those photos you don't want to be seen by anyone. You can archive them now.

See the link on how: https://support.google.com/photos/answer/7362432?hl=en-GB&co=GENIE.Platform=Android

Nikki

Answer:

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Question: I've uploaded all my photos in my old phone and now I've brought a new phone but couldn't find photo

I've tried to find my photos in google photos and waited for a while but couldn't find them in my ne…

Hi BINDU REDDY

Google Photos only works when you sign in to your account. You need to have the same account that was in the old phone.

You can do a check to find your files.

1. ) Open web site https://photos.google.com

2. ) Open the Album archive and look at the files there:

https://get.google.com/albumarchive

3. ) check via Google Drive: https://drive.google.com

4. ) check the new Archive inside Photos:

https://photos.google.com/archive

5. ) check Trash:

https://photos.google.com/trash

If you can not find the files anywhere, it could mean that they were not uploaded to Google Photos, or you are using a different account. In this case, you can once again remember your account, or wait a while to find your photos, if this is the right account

Answer:

Hi BINDU REDDY

Google Photos only works when you sign in to your account. You need to have the same account that was in the old phone.

You can do a check to find your files.

1. ) Open web site https://photos.google.com

2. ) Open the Album archive and look at the files there:

https://get.google.com/albumarchive

3. ) check via Google Drive: https://drive.google.com

4. ) check the new Archive inside Photos:

https://photos.google.com/archive

5. ) check Trash:

https://photos.google.com/trash

Answer:

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Question: Why is Google Photos taking up 3Gb on my device?

It seems I have 3Gb of Google Photos albums stored on my phone. Don't know how this happened. I'd li…

It seems I have 3Gb of Google Photos albums stored on my phone. Don't know how this happened. I'd like to delete them from the phone but without deleting from the cloud.

However I don't know how they got there in the first place. They are all from a a set time period last year. year. New albums in google are not being stored.

Can anyone tell me why this happened so I can stop it happening again and also reassure me how I should delete them without altering the cloud?

Thanks

Answer:

These are the instructions from Free up space on your device

Free up space on your Android device
On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap Menu Free up space
You’ll see how many items will be removed. To delete all the items from your phone, tap Free up.
To see your photos and videos, go to photos.google.com or open the Google Photos app

Answer:

Also, this is likely app data/cache not photos itself. To fix this, go to Settings (for the OS not app) > Applications > Google Photos > Storage then Clear Data. Clearing the data will essentially be a fresh install, the only thing lost will be your settings no actual data.

Answer:

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Question: Find me location and to access my account .....

My loss account can't to open i am back again...

Hello Sarah,

Thanks for posting in the Google Photos Support Community.

Are you unable to access your Google account? If yes, I'd suggest posting your question to the Gmail Help Forum for an account recovery.

If no, please elaborate the issue or your query for me to assist you better.

Awaiting your respose.

Regards,

Amanda

Answer:

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Question: Help to recover photos

I took backup and deleted from phone permanently. Same day found the same photos on another phone to…

I took backup and deleted from phone permanently. Same day found the same photos on another phone too.. but on very next day onwards there are no photos at all which i have uploaded on the day

Answer:

Hi Harinath,

I apologise but I'm a little confused about your question.

If you backed up using your photos using Google Photos, then you should find all your photos within your Google account. To check, I'd suggest that you head over to photos.google.com and see if all your photos are there. If they are, then all you need to do is make sure that you have logged into that exact same account on your phone to access them again.

Answer:

I'm really very disappointed with this applock because i lost all my personal pictures and videos?????

I just want to know how can i recover that items ????

And i did so many times on supporting email but there is no reply???

Plz do something for me?

Answer:

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Question: You have taken all my pics from my phone and i want them all back on my SD card

Everything and they are still not there yall have even taken the ones i just took from my phone and …

Hello Nikkita,

Thanks for posting in the Google Photos Support Community.

Google Photos is already private because it is secured with your Google Account credentials. It shouldn't be a case where some one else has the access to your Google Photos and Google Account, until you haven't shared your login credentials with anyone.

I'd recommend changing your Google Account password to secure your account. To access your backed up photos log on to photos.google.com on your desktop computer (web) or Google Photos app on any other compatible device.

If the are backed up to Google Photos, you can always download the backed up Google Photos photos back to your device and it's a huge amount of photos and videos to download, you can use google.com/takeout to export your data, you will have to extract the archive and manually transfer/download it to your device or external storage device.

But if it's few photos, you can also manually download them. here's how you can do so:

Open the Google Photos app on your Android device.
Sign in to it.
Select the photo you want to download.
Click on Download/Save to device.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: Unable to play videos shared to Google+

Hi, This morning I shared a video from Google Photos (on the web) to Google+. Attempting to play the…

Hi,

This morning I shared a video from Google Photos (on the web) to Google+. Attempting to play the video from the post on Google+ (web) resulted in an error:

The web page at https://www.youtube.googleapis.com/embed/?autohide=1&html5=1&ps=picasaweb&use_native_controls=0&enablejsapi=1&origin=https%3A%2F%2Fplus.google.com&widgetid=1 might be temporarily down or it may have moved permanently to a new web address.

I verified the same failure on both my work PC (Windows 10, both Chrome and Edge) and on my Pixelbook while tethered to my phone. The video plays fine when using the Google+ Android app.

Here's the affected post:

https://plus.google.com/+JohnBowdre/posts/9MXfRS3TCZk

This problem is also affecting much older video shares as well:

https://plus.google.com/+JohnBowdre/posts/6XfJqLyvuT2

Anyone else seeing the same?

Thanks,

John

Answer:

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Question: Google Photos display duplicate photo when "save to device" in Samsung Galaxy s9

I have Samsuyng Galaxy s9+, sd card default storage for camera. When I press "save to device", it sa…

I have Samsuyng Galaxy s9+, sd card default storage for camera. When I press "save to device\

Answer:

Hello Randal,

Thanks for posting in the Google Photos Support Community.

Google Photos has identical duplicate detection, where if you have uploaded photos to Google Photos already, it will not re-upload the same photo (each photo file has a unique "Hash" that allows us to determine this).

Hence, Google Photos avoids uploading duplicates, when different upload methods or devices are used, as long as the photos aren't edited. There is no easy way to remove duplicates, but some of the following may help:

You can delete duplicates manually, for example in https://photos.google.com/ where they should be next to each other.
The problem is however which one to delete:

one photo may be edited, the other not,
one photo may be in an album, the other not.

When the upload dates are different (for example when you uploaded long ago via Picasa, and now again using the Desktop uploader). It may be easier to delete the duplicates in https://photos.google.com/search/_tra_ where they are sorted by upload date.
There are more ways to get a useful search result, for example the device from which they are uploaded.
See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-search-for-photos
Since very recently it is possible to delete photos directly from an album. Go to "More options" (3-dots icon), and use "Move to trash"
When you uploaded in the free "High Quality" and have your photos in albums, it may be wiser to simply ignore the duplicates in the library.

Unfortunately, a feature to sort and delete duplicates of photos with Google Photos that are already backed up doesn't exist. You may have to manually select the duplicates and delete them.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

Thanks Amanda for your attempt to answer my question. However your explanation does NOT address the issue. It is the Android Google photos shows duplicate photos (both the one from the cloud and the one saved to device). If I access it from Google photos from browser, it only shows the cloud copy. So it seems the Android Google photos app got confused when "save to device\

Answer:

Hello Randal,

Thanks for writing back.

It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: The cloud in back up already turn off.. why it keep saving the unwanted photos

I turned off the cloud sync. Its still saving unwanted photos

Hello Cruz,

Thanks for posting in the Google Photos Support Community.

I understand and I'll be happy to help. It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: Do I really receive free original quailty from my Pixel 3 (previous Pixel og)

I've started with the original Pixel back in 2016 and switched to a Pixel 3 this year. When I look i…

I've started with the original Pixel back in 2016 and switched to a Pixel 3 this year. When I look in my storage overview it says I have 31GB of photo's (on top of drive photos). When I pres the 'recover' storage button in Google Photos setting it says it can save me 31GB of photos.

But I don't believe the 31GB of photo's have been uploaded from my LG G4 before I got my pixel in less then a year..

How can I see if a photo is stored original or compromised?

Answer:

Hi Theun,

That notification you have is saying that it will compress your photos to High Quality storage. So they will not be in original quality if they are over 16MB (which is actually pretty good for standard photos).

You can find more information about High Quality storage on the Help Centre and an article on PhoneArena about the differences between the two options.

In terms of the Pixel deal, this only works with photos/videos that you have taken on your Pixel phone. It won't apply to any photos that you have just loaded onto your Pixel phone. You can find more information about the Pixel deal on the Help Centre as well.

Answer:

Correction on Kimmy: 16 MB should be read as 16 MP (camera-resolution like 4608x3456 pixels).

But also the filesizes in MB's will get compressed to about 33% on average.

If you look to individual old images and you move-up such a picture a bit, your will see your phone-type.

Pictures alone will not take that much within a year, but if you have shooted a couple of long movies in between, they may count in steps of 1 GB easily.

Answer:

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Question: I can no longer scroll to zoom in when viewing photos.

As of roughly a week ago, I can no longer use my mouse scroll to zoom in when viewing photos on fire…

As of roughly a week ago, I can no longer use my mouse scroll to zoom in when viewing photos on firefox.

The black thumbnail of the picture appears in the top right corner with the level of zoom bar at the bottom, and the picture distorts slightly as if to start zooming in but nothing happens.

If I scroll so that the thumbnail appears I can click on the bar at the bottom of the thumbnail and zoom using that. Any idea what's going on, never had issues before and it's really slowing down my work?

Many thanks.

Answer:

Hi Tom Mills!

Check in incognito / private mode. (as you can check, you can find it in the Search box by typing the query into the search string: "your browser's name is incognito / private mode") If in this mode you see that everything is working correctly, then check by deleting the extensions, if any. You can also check with another browser, such as Chrome.

In either case, you can find support for the browser in the Search by entering the name of the browser and the word Support to report the problem, and write feedback for the Photos team , this is the three lines in the left panel of the menu settings.

Answer:

Hi Tanya,

Not sure what you mean, I have tried logging into Google Photos using incognito mode on Firefox, the problem is the same. Any further suggestions?

Thanks

Answer:

I also have the same problem, you can get round it by hovering the mouse pointer where the little box comes up and quickly grabbing the slider for now, but until an update sorts this out, this is the only way to do it.

Answer:

Yes.. I got the same problem, and I will have to use chrome to view the google pictures and the mouse wheel function is working in chrome and for some reasons it seems like the picture quality and speed is much faster than firefox.

Answer:

same problem here with all browsers opera, chrome, safari, etc (edge needs iOS 10), so if you select view all in image search result zoom is no longer available. But in search all, in image section, if you select one image tadaaa zoom works at least for me on iOS 9.5 in safari

Answer:

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Question: Trying to find all photos from 2018 to 2019 from Recardo Mack

Everything

Hi Recardo,

I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: Accessing Google Photos via the app on my IPhone

I hardly ever access photos from the app but I notice now they want me to set up passwords which see…

I hardly ever access photos from the app but I notice now they want me to set up passwords which seems ridiculous to me, I don't go through all this on a PC. Also its completely anal over whats an acceptable password, its my data whats the issue.

If I'm forced to set up passwords why can I not use fingerprint renegotiation, as you can see an exceptional frustrated client!

Answer:

I'm not sure what you're seeing that's prompting you to setup a password. The only password you need to use Google Photos on your phone is your Google password, the same one you use to sign in to your account on the website. Be sure you are signing in with your existing account

Answer:

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Question: Shared videos not playing

This issue is very inconsistent but persistent. Sometimes it's happening, sometimes it's not. I have…

This issue is very inconsistent but persistent. Sometimes it's happening, sometimes it's not. I have an album of videos that I share on sort of a regular basis. I've been told that the videos display and play just fine, been told they display but they won't play and also have been told that nothing shows up period (this ended up being a video that I received from someone else having some kind of issue itself, causing anyone who clicked on or copied and pasted the link into their browser to be greeted with the message that the URL doesn't exist or has been deleted). After removing that video from the album as well as moving the remaining videos to a brand new album just for safety, the recipients of the link said that everything was fine. That's been at least 6 months since that happened. Now I'm experiencing them saying that the album loads and shows each video in the album as a collective list, but the videos just will not play. I even tried a tester video album with three very short clips in a new album, sent the link to someone and they were still not playing. In this instance, I asked the recipient to see if they can play them twice with the same link: the first with the videos being backed up (not saved locally) and then once again after I downloaded each video. They said it was the same situation as the first. Im just very upset that I have to to worry that they will come back and say that that problem is what it was originally or God forbid a new different issue coming up. Can someone please help me? I've checked all the settings I can think of checking to see if there was some kind of unknown or forgotten setting that was causing it but I cannot find ANYTHING that cause it.

apologise for that post l being so long,.. I'm just very today

Answer:

====================End Question=====================

Question: Some photos on phone/MacBook never show in my Google Photos to sync. Correct file size and file type

Been trying to upload photos to Google Photos from phone and same photos from MacBook. Same photo ty…

Been trying to upload photos to Google Photos from phone and same photos from MacBook. Same photo type as I uploaded yesterday. Suddenly doesn't work.

The image appears to be uploading but then says "Can't Upload item" and "View Skipped".

I have checked all settings and checked file type and file size. I've read through all the threads and nothing seems to apply. I've tried "drag and drop" and also "Select photos from computer". I tried one photos at a time and a group of photos.

Help!

Answer:

More look-alike problems with Apple-stuff reported, but no logical explanation available.

Just a few experienced users here - no Google.

Sorry / bedtime also.

Answer:

====================End Question=====================

Question: How do I make photos retain their descriptions when I move or share them?

I discovered this when I move photos to a new folder or share them for descriptions disappear. All t…

I discovered this when I move photos to a new folder or share them for descriptions disappear. All the other information is there, does the descriptions space is blank. How do I make the photos retain their descriptions when they are moved or shared?

Answer:

Hello Chris,

Thanks for posting in the Google Photos Support Community.

We appreciate your feedback and suggestions. Unfortunately, moving or sharing a photo wouldn't retain it's description on it. I recommend sending this as a feedback to our product team directly. Here's how you can do so:

Open Google Photos and make sure you're signed in.
In the top left, click Menu.
Click Send feedback.
Click Submit.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,

Amanda

Answer:

====================End Question=====================

Question: I have tried all the settings shown in the help desk, but unable to see my whatsapp in the app.

I have tried the recommended help on ur help desk.

Hello Vaibhav,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to the Device folder option in Google Photos? If yes, have you tried the below steps:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Keep me posted.

Best,

Amanda

Answer:

====================End Question=====================

Question: Google Photos App "Can't play video" on videos uploaded and deleted off device.

Whenever I attempt to play videos that I have deleted off my device that are synced to the cloud, I …

Whenever I attempt to play videos that I have deleted off my device that are synced to the cloud, I get an error of "Can't play video" while I am on cellular. When I am on wifi on my phone or using the web portal on a pc, I have no issues viewing my backed up videos.

I have tried:
Clearing the data for the app.
Uninstalling the updates and then reinstalling them, followed by a clear data and cache.

Hardware: Pixel 2 XL running Android P DP3, however this issue has persisted from the original 8.0 install.

Answer:

Hi Will Barton!

You can send feedback about this issue.

I can slightly supplement the "Feedback\

Answer:

Forums and Community are services for questions and answers, here users volunteers answer questions from other people. There is a direct connection with the team in feedback.

Answer:

====================End Question=====================

Question: I want to see my old Google photos from account e mail damny10191972@gmail.com

Trying to get to my photos

Hi Danny,

You will need to log into that account in order to view those photos. If you are having trouble accessing that account for some reason, I recommend that you try going to Google's Account Recovery site to see if you can get back in.

Also, as this is a public community, visible to everybody on the internet, I would strongly recommend that you edit this post to remove references to your email address to avoid it being harvested by spammers, scammers, and hackers.

Answer:

====================End Question=====================

Question: How do I get direct e

====================End Question=====================

Question: How do good qutiti I get

I have tried so far

Hello Ketan,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better?

Keep me posted.

Regards,

Amanda

Answer:

====================End Question=====================

Question: I am trying to back up my photos and put in my incorrect email. I need to change it to my gmail.How?

Tapping back up account

Hello Mary,

Thanks for posting in the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to moving your Google Photos from one Google Account to another?

If yes, you will need to download your content (photos/videos) to the same or another device and re-upload them to the account of your preference.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: Low resolution photos - Can't load high res photos.

I shoot only high resolution photos with my iPhone, and when I add them to an email, they look great…

I shoot only high resolution photos with my iPhone, and when I add them to an email, they look great. But when I send them, and look at the sent mail, they are tiny and low resolution. This issue just started. How can I get back to my full resolution photos and share them?

Answer:

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Question: How do i sync every photo i have to one single place

I would like to have all of my photos in one place that I can always have and them not be duplicated…

See this support article on enabling back up and sync

Answer:

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Question: Will "removing from google account & synced devices" on phone also delete that same photo from pc?

I take photos on my phone that are being backed up to google. I download those same photos from my p…

I take photos on my phone that are being backed up to google. I download those same photos from my phone to my computer which is also being backed up to google. When I delete the photos from my phone, it says that it removes the photo from the google account and synced devices so does that mean it will delete the photos from my computer too since they are the same photo and are being backed up to google also? I just want to delete photos off of my phone to free up space on my phone and I also want to delete the google backups of those photos but only the google backups that are from my phone to not have duplicates in google photos since I already have that photo downloaded on my computer and backing up to google photos from my computer. What it comes down to is what does "everywhere" include when it says "remove items everywhere"?

Answer:

Hi amlmalial

If you have folder synchronization on PC, you need to create a separate folder that will not have synchronization. Thus, your files on the PC will not be deleted, and you will save them for yourself.

Answer:

So if I delete a photo from my phone and google photos, it will delete a photo with the same name from my computer even though I downloaded that photo directly to my computer from my phone?

Answer:

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Question: How do I get rid of the "ad" that takes up 1/2 of the screen when I open my computer

get you to answer my original question

Hello John,

Thanks for posting in the Google Photos Help Forum.

Where do you see the ads? Are you on photos.google.com?

Google Photos is ad-free.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Images quality

Hello ,

If i upgrade my plan , all my photos from google photos will be upgraded from high quality to original ? Is this possible ? At this moment i have a new device and the majority of the photos are on the other one . In the future if i do the downgrade all the photos from original will be converted to high quality ?

Thank you !

Answer:

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Question: None of my videos are playing in Google Photos. I am running Windows 10.

I have created an album to share a few videos that I successfully uploaded from my PC. Until yesterd…

I have created an album to share a few videos that I successfully uploaded from my PC. Until yesterday, I was able to play them. If I hover over the video, it plays in the preview window, however when I select it all I get is the first frame and the little blue circle just goes round and round and round....

I restarted Google Chrome. I cleared the cache and cookies. AND I have read and searched through other questions and posts.

This is an issue that just started.

Answer:

I'm getting the same thing. The preview window will play but when I click on the video it just shows the spinning blue circle. The Chrome console says the following error which repeats forever.

Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://www.youtube.googleapis.com') does not match the recipient window's origin ('null').

Answer:

Hello Shari,

Welcome to the Google Photos Support Community.

Please confirm if you're having the same issue on a Google Photos app (if possible).

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: How can I recover my deleted photo

Deleted photos recovery

Hello Manojit,

Welcome to the Google Photos Support Community.

If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know. Also confirm the device you're using

Regards,

Amanda

Answer:

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Question: Can't send videos with less than 5 min long size. It says limit size exceeded try shortening

Trying to send videos but it said video exceeded size limits

How are you sending the videos? Most likely this is a limitation of the app you're sending with. You could add the video to an album in Google Photos and share the link instead.

Answer:

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Question: How to choose folders from which the app picks photos that are shown in the "Things" folder?

I want to prevent photos stored in the WhatsApp folder from being shown in the "things" folder autom…

I want to prevent photos stored in the WhatsApp folder from being shown in the "things" folder automatically generated by the app.

In the WhatsApp folder there are a lot of photos I received from my contacts and there is no reason why these photos should appear in the "things" folder.

The photos from the WhatsApp folder started to show in the "things" folder only after I decided to backup the WhatsApp folder in order to delete some old photos from my smartphone. Now i disabled the backup, but the photos from the WhatsApp folder continue to appear in the "things" folder. As I said, I don't want them to appear there.

Thank you!

Answer:

The "Things" Album is automated and generated by Google drawing from images in your Google Photos library regardless of how they got there.

To remove any results from the Things Album, select the images you'd like to remove (on your phone by pressing the first one selected then tapping the rest) then on the blue Selected bar that appears near the top of the screen select More Optionsthen Remove Results.

Let me know if this helps, and if it does please select Recommend below to help other users.

Answer:

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Question: Screenshot function not working since my most recent 'update'; how do I take one now?

Pressing power + volume down button simultaneously used to work, but now nothing.

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Question: [Urgent escalation] Changing date creates random dates

Escalation from call with Google Home support. When I change the date for group of photos, the retur…

Escalation from call with Google Home support.

When I change the date for group of photos, the returned date for those photos is a random set within that same group, e.g. 50 photos with date 1990 updated to 2000 would return a mix of the year 2225 and 1500. None of which makes any clear sense.

The reason for changing these dates was due to them being imported with the wrong dates.

As my photo library is now in a bit of a mess, I'm questioning my decision to move to Google Photos from Apple photos so keen to get this resolved asap.

Answer:

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Google photo QA

Wednesday, May 4, 2022

My sold for camera 2014 2015

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