Google photo QA: Please help to recover disappeared photos

Question: Please help to recover disappeared photos

Suddenly all my photos back to December 2016 have disappeared from both my Android camera gallery an…

Suddenly all my photos back to December 2016 have disappeared from both my Android camera gallery and my Google photos app. When I log in on a PC they are also missing.

Interestingly, Instagram finds the missing photos and allows me to post them from the gallery. Does it mean they are stored somewhere but not showing/ inaccessible via Google photos?

Answer:

====================End Question=====================

Question: One picture was marked favorite. It got shifted out of galery. On beIng de favorite it vanished.

Recover favorite photo

Hi John,

If it got vanished, i am assuming it was perhaps deleted by mistake, you should check your trash folder. If you have back up & sync on, photos and videos you delete will stay in your trash for 60 days. You can recover deleted items by following the below steps:

Open the Google Photos app .
At the top left, tap Menu , then Trash .
Touch and hold the photo or video you want to recover.
At the top right, tap Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Incase, if you're unable to restore from the Google Photos, the following things could be the reasons:

Photos and Videos moved to trash more than 60 days ago.
Photos and Videos moved to trash, then emptied your trash.
Photos and Videos moved to trash permanently deleted from your trash.

You can learn more here on how to recover your files in the help center:Google Photos Support- See if you can restore deleted photos & videos

I hope this helps.

Kind Regards,

Samson

Answer:

====================End Question=====================

Question: Arun kumar

Arun badatya

Arun

badatya

Answer:

====================End Question=====================

Question: I want to recover all my videos that were deleted from June 19th to June 30th 2018 only videos

I want to recover my videos from the trash

Daniel,

You can easily restore pictures that you deleted by opening the trash bin and selecting them, then choosing the Restore option. This will take those images out of the trash and put them back into your main timeline.

However, if you are actually talking about recovering pictures that were in the trash when you manually emptied the trash bin, that's not something that we can do. Emptying the trash bin permanently deletes all of the pictures and videos that were in there, which is why when you attempt to manually empty your trash bin an important popup box appears explaining this to you.

The only (small) possibility of recovering pictures that were in the trash when it was manually emptied requires you to contact the Google Drive support team and request assistance from them. However, if too much time has passed since you emptied the trash, your pictures will not be able to be recovered.

Regards,

~ Greg

Answer:

I want recover my mail and Pictures which deleting and also emptying in trash by some one other from 1st Jan 2o18 to September 17 2018

Answer:

Daniel,

Regards,

~ Greg

Answer:

====================End Question=====================

Question: How to delete photos from google photos without it deleting from you gallery on your phone

How to delete photos from google photos without the photos deleting from your phone gallery

====================End Question=====================

Question: How do I get my photos off my device and to a gallery app.but keep them on my phone to.

I want to get my photos off my phone and put them onto a gallery app. But still still them on my all…

====================End Question=====================

Question: Why are edits and deletions are not being applied in the original folders?

I recently deleted a few photos, and edited others, but found that these changes were not applied in…

I recently deleted a few photos, and edited others, but found that these changes were not applied in the hard drives from which these photos were pulled. On my Windows computer, using Backup and Sync, edits to the photos in the Pictures folder were not applied. On my Android mobile phone, deleted photos were not removed from the phone. I did these actions yesterday.

Answer:

Picasa3 could sync edits, but they killed that option. Instead they gave us Backup & Sync not able to sync. You can download directly from https://photos.google.com/ or from albums. That will download edited copies. Only disadvantage: it's not automatic. But it is a lot safer than "Sync".

Answer:

====================End Question=====================

Question: Recovering messages from messenger

Get back deleted messages

====================End Question=====================

Question: I have unexpectedly deleted pic's from my Google photos in trash. I want them back.

I have unexpectedly deleted pic's from google photos trash. I want to recover them. Kindly suggest m…

Hi Aishwarya,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: S .DINESH .gmial

DINESH Gi

====================End Question=====================

Question: Chris's email address is the same as the same is my resume for your kind perusal please let me know

Chris's email address is the same as the same is my resume for your kind perusal please let me know …

Chris's email address is the same as the same is my resume for your kind perusal please let me know what works for you and we can go over it with you when I get to work ok love you too have a Ba messa

Answer:

====================End Question=====================

Question: Need advanced help! Relocating and managing photos with lost metadata from folders with correct date

I have a very specific problem that I found no solution for online, but I'm sure can be solved by ex…

I have a very specific problem that I found no solution for online, but I'm sure can be solved by experts. Before using Google Photos, I used Shoebox. When they suddenly shut down a few months ago, I migrated all my photos over to google photos. I have about 30000 photos. During the download from Shoebox to my hard drive about 10% (roughly 3000) photos were corrupted and lost their metadata. Instead of the correct old metadata, they all got the time/date from the day I downloaded. This resulted that about 3000 random photos are now set on the same date in google photos (like April 20 2019, or something). This is solely the fault of Shoebox, but they refused to take responsibility. However, all the photos from the Shoebox library were placed in designated folders based on date (date is the only thing that matters, I don't care about location metadata). So on my hard drive there will be folders like 2005 - 6 (number of month) - and then all the photos taken on that day. I have only found one extremely time consuming solution to this problem and that is locating the photos one by one in google photos, copying the file name (which is just a lot of random numbers), pasting the file name in Finder on my Mac to locate the date of the folder they are located in, and then readjusting the time/date in Google photos. That solves the problem, but because these are random photos from my collection (not at all taken on the same day), I have to so this 3000 times to fix it... here is my question: Is there a way (or maybe an app or something on Mac) that can locate and sort all photos in my Finder based on metadata - so that I can quickly see all the 3000 photos that are corrupted on the same list? I would then be able to correct the time/date in another app before uploading to google photos again. (First deleting the 3000 photos from google and then reuploading them, but this time with the correct metadata).

Answer:

====================End Question=====================

Question: How do i remove account from old phone without photos being deleted from Google account

I want to remove my account from my old phone however I don't want to delete pictures onGoogle acoun…

I want to remove my account from my old phone however I don't want to delete pictures onGoogle acount... As I want to download the app on my new phone so I have all my photos on there. I need to reset my old phone to factory settings but don't want it to wipe everything off my Google account

Answer:

====================End Question=====================

Question: Upload only while charging option now missing.

I performed a factory data reset on my phone recently after it updated to 8.0. Previously, I was abl…

I performed a factory data reset on my phone recently after it updated to 8.0. Previously, I was able to set the photos app to only backup photos while charging. I had to uninstall all of the updates to the app, and then enable the option, before re-updating to the latest version and the app maintained my preference. How do we get this option back? It's not feasible to waste my battery.

Answer:

====================End Question=====================

Question: 9/7/2018 12/7/20+8

Imges vedio

====================End Question=====================

Question: how to retrieve the deleted photos by using date and time

i trying by scanning all photos in the option of google photos

Good afternoon.

If you have deleted pictures from within Google Photos, you can recover them from the trash bin by opening the trash and selecting the ones you want to recover, then choosing the Restore option.

However, any pictures that have remained in the trash for 60 days will be automatically and permanently deleted. The same thing will happen if you choose to empty the trash manually. Once either of those things happens, you cannot recover those pictures anymore.

~ Greg

Answer:

Good afternoon.

If you have deleted pictures from within Google Photos, you can recover them from the trash bin by opening the trash and selecting the ones you want to recover, then choosing the Restore option.

~ Greg

Answer:

====================End Question=====================

Question: i can only see the first 99 images in my saved collection for Favorites

Up until today I was able to go in my SAVED photos section and scroll down to see all of my photos, …

Up until today I was able to go in my SAVED photos section and scroll down to see all of my photos, but now only the first 99 or so is shown. There is no 'click next page' to see the rest of the photos. I haved tested it out my moving some photos in a new collection and when I do unviewable photos appear.

I don't know why GOOGLE is trying to do by doing these weird updates.

Any suggestions or solutions.

Answer:

====================End Question=====================

Question: Hacker pretending to be fbi demanding a prepaid card and locked my phone down

Nothing my phone is locked on their page

Please post this in the Gmail forum as they support account related issues

https://productforums.google.com/forum/#!forum/gmail

You also may want to go to the local authorities about this

Answer:

====================End Question=====================

Question: Back up my photos

====================End Question=====================

Question: WhatsApp all

ankushjaatankush375@gmail.com

====================End Question=====================

Question: No panoramas in ambient mode

I have a photo album which I have set to be my slideshow in Ambient mode. This album contains some p…

I have a photo album which I have set to be my slideshow in Ambient mode. This album contains some panoramas which are never shown. I have manually cast them to the TV so know it's possible, so why not in Ambient mode?

Answer:

====================End Question=====================

Question: Photos not backed up

Recently, I factory reset my android phone to give it to a friend. I forgot to back up my latest pic…

Recently, I factory reset my android phone to give it to a friend. I forgot to back up my latest pictures on google photos though, and now I'm wondering if there might be a way to recover them on the web.

I'm not very hopeful but if anyone has an idea, please let me know!

Answer:

Lucas,

If they were never uploaded to the web they also cannot be recovered from the web. There may be a (small) chance by using a recovery program on the phone. the longer you wait the less chance. See for example https://howtorecover.me/best-photo-recovery-apps-android-phone

Answer:

Lucas,

Answer:

====================End Question=====================

Question: Permanet delete videos and photos bacap

Please how to permanet delete videos and photos bacap

====================End Question=====================

Question: why is my camera roll syncing but not my photo stream

a set of photos were airdropped to me. They are in my camera roll, on my phone, but not my photo str…

a set of photos were airdropped to me. They are in my camera roll, on my phone, but not my photo stream for some reason. They have not synced to google photos??????? Any suggestions

Answer:

Hi,

On iOS, your camera roll is the main photo folder to which third party backup apps sync. You may have to configure Google Photos (if that's possible) to sync to your photo stream folder.

Hi,

On iOS, your camera roll is the main photo folder to which third party backup apps sync. You may have to configure Google Photos (if that's possible) to sync to your photo stream folder.

You can better ask your question to the Google Play forum, they can better help you.

Greetings from Ann

Answer:

====================End Question=====================

Question: When syncing from Apple Photos, items to copy keep increasing days into process? Is this a problem?

Dear Google Photos, I'm uploading from Apple Photos on an external. As far as I remember I have abou…

Dear Google Photos,

I'm uploading from Apple Photos on an external. As far as I remember I have about 50,000 photos and videos to upload.

The upload process started by identifying 105,000 items. As it's uploading, it is slowly increasing the number of items identified to be uploaded. I'm now 4 days into the uploading process and it says that I've uploaded 90,000 of 160,000 items. I'm afraid that I'm in an endless regress and the gap will never close.

As this point in the uploading process it all seems to be thumbnails and not the actual pictures.

Should I hang in there or is something going wrong? Do you advise that I do anything?

Thank you.

Answer:

====================End Question=====================

Question: View my photos

To view my photos

====================End Question=====================

Question: How to Free up space on Google photos cloud

I have uploaded all photos and videos in the original quality , but now to free up space i need to c…

@Vishnu Reji, if you go to https://photos.google.com/settings and click on Recover storage. This only recovers cloud storage and not Android storage, To recover Android storage you need to use Free up space under the three bar menu, Peter

- when multiple photos show up like this, the date delta stays consistent, but the date delta can be different for each "pair" of photos (i.e. one "pair" has a consistent delta of 11,531 days, while another has a delta of 8.231 days)

- selecting BOTH photos and trying to set a single date / time doesn't fix anything l. I always still end up with either a "far future copy" or a "far past copy"

- selecting the SINGLE copy of the photo in my "Problems" album (after adding both copies to the album) and changing the date there also does not fix it.

- Deleting either of the photos results in deleting BOTH, so even if I was willing to go through thousands of photos and manually delete dups, I couldn't.

- Chrome Browser

Answer:

@Glynn

That sounds weird indeed. There are many issues with dates, but I never heard of this exact problem. I have no idea what happens, but it looks like a glitch in the database (like you already suggest): one single photo is shown twice in the library. It looks like instead of changing the date it added one, but that is just guessing. Note that Google Photos does NOT change the date IN the photo, it does only in its database.

Right now I see only one solution: delete the photo (thus deleting both) and upload again. I realize that this may be problematic when you have thousands. How many are affected ? Are they in albums ?

In order to try to find out more you could:

Be sure that you have a back up before you start experimenting.
Delete one photo (=move to trash bin) and then restore. Does that solve the issue for that photo ?
Download one (or both ?) photos and see what you get. Then delete from Google Photos and upload again.

For old (scanned) photos I usually change the date before I upload (using Picasa3 but also Irfanview). There are other tools of course like ExifTool. That changes

Answer:

I have uploaded photos to my google photos app via my computer. It is registering the date of the photo as the upload date as opposed to when the photo was actually taken. Is there a fix to this as opposed to manually attempting to fix every singe date?

Answer:

I have almost the same problem as the original poster.

I uploaded a block of photos from my computer using the google 'app' to sync a directory on the computer.

Some, but not all of these photos appear twice with dates shifted by 13 days.

If I update the date of the 'wrong' one, it also updates the date of the other - (it took me a while to notice as I thought it was just adding twice the specified adjustment I had given it and kept flip-flopping the dates back and forth)

If I delete the picture - it deletes both (in that the 'other' remains on the 'photos' page, but if I select it it will show me the picture but has the caption "image not found")

If I then restore from the bin, both versions come back.

If I adjust the image (colour, saturation etc) both versions get adjusted.

It really is one image - 2 dates and everything I do it to affects both.

Answer:

====================End Question=====================

Question: How do i get pictures from picasa that are trapped on computer that wont turn on

I cannot access 17,000 patterns I stored on picasa, as the computer they are on will not turn on

Hi Theresa,

Welcome to the Google Photos Product Help Forum!

>>> How do i get pictures from picasa that are trapped on computer that wont turn on

If it truly won't turn on, you might want to remove the hard drive and try something like this:

https://www.amazon.com/dp/B00BIE996S/ref=sspa_dk_hqp_detail_aax_0?th=1

I have not used this exact model, but have used similar ones. Look (or look up the specs for) the hard drive to make sure that it is the correct size / type.

This video gives you an idea how it works. There are other more detailed ones if you need them.

Maybe a geek friend already has one of these adapters which you can borrow.

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

@Theresa

Some additional info for Picasa users:

Once you get access to the hard disk (like explained by Doug) you should recover/copy the pictures from the old hard disk. Your pictures are not "trapped in Picasa\

Answer:

====================End Question=====================

Question: App constantly stuck on getting your photos

My phone was stolen while travelling so I am using a spare samsung J5. It and the google photos app …

My phone was stolen while travelling so I am using a spare samsung J5. It and the google photos app is up to date but it is stuck on getting your photos and will not show any photos not on device. They are there because I can see if I log in using chrome. I can't free up any space on my phone which is the only thing I have to take photos on whilst travelling. I have tried clearing data and cache, force stop, reinstalling and nothing works. Please help.

Answer:

Ruth - how awful to have your phone stolen. Glad you have a spare to take photos. You say that Google photos does see the photos on device, right? So you can take photos and get them uploaded?

My thought is the J5 may not have enough memory/storage to do the task of showing all your online photos (it needs to create and store the little thumbnails). Can you remove any apps to make room?

To check storage:

open your system settings
Storage - you need to have at least a few GB free

If you can't get the app to work, you may need to remove it and just use the Web version. You can go to Chrome and photos.google.com and manually upload from the phone. This should work until you can get a new phone.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

The app is not uploading the photos on my device as it is just stuck on 'getting photos' so they are not backing up on the app as it were. I have deleted every app I don't actually need- i.e. not my online banking but this is not leaving much space. I have tried uploading to the web version but it will only let me upload one photo at a time- when I select all, it just says uploading photo 1 of 1, then randomly uploads one photo of the ones selected and finishes- as I currently over1000 not good

Answer:

Thanks for your thoughts and if you know of any fixes please let me know...was upsetting about original phone as lost some pics that werent backed up there...keen to avoid it again!

Answer:

Try selecting multiple photos on your phone and adding them to an album - it is another workaround to force photos to be backed up since albums exist in the cloud.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

====================End Question=====================

Question: Edit photos

I am unable to edit photos after the latest update(14/11/19) the app shuts down when the edit commen…

Please submit feedback from Google Photos

Delete the Photos App or updates, turn your device off and on again, then download the App again

Best regards

Answer:

====================End Question=====================

Question: Restore all deleted photos ana vedio

Recovering all the photos &vedio

Good afternoon.

If you have deleted pictures from within the Google Photos app, you can recover them from the trash bin by opening the trash and selecting the ones you want to recover, then choosing the Restore option.

~ Greg

Answer:

Good afternoon.

~ Greg

Answer:

====================End Question=====================

Question: I see my contact's google photo icon at the right bottom side of her picture to only some of my accounts out of all. The icon appears and disappears only on her. Why?

Log out my accounts and log in back. Turned off and on my phone.

I see my contact's google photo icon at the right bottom side of her picture to only some of my accounts out of all. The icon appears and disappears only on her. Why?

Answer:

====================End Question=====================

Question: Not all photos and viseos transfer from Picassa and now I can not even get into Picassa...error messages?????

Rettrieve some old pictures and videos of grandchildren etc.

====================End Question=====================

Question: How can I move my pictures and videos to my SD card

I'm trying to move my photos and videos to my SD card. Also wanting to set it as default storage.

====================End Question=====================

Question: The older version of google photos is private?

Hello! I have a phone which has an old version of google photos, somthing with google+. When i take …

Hello! I have a phone which has an old version of google photos, somthing with google+. When i take pictures, my photos are there too. I want to know if the photos from there stay private and safe only for me. Also, this icon stands for google photos?

Thanks!

Answer:

====================End Question=====================

Question: Help please. All of my pictures are gone and can't remember password. Over 1000 pic gone off my gran

Get into old account-can't do that forgot password. I've attached and tried what I know. I had someo…

Get into old account-can't do that forgot password. I've attached and tried what I know. I had someone Bluetooth 7 files not all of them and put in SD card. They gone also. Please help. 4 yrs of bday parties and all. GONE

They was backed up to a account that stored letting me use but I don't know password what happened idk,

Answer:

Hi Tina,

I'm very sad to hear of your problem, unfortunately we don't not have access to users account as it is all controlled by the Gmail team. Please head over to the Gmail forum where they are able to help better than we can.

See: https://productforums.google.com/forum/#!topic/gmail/SzwFXkqLvr0

Regards and Good Luck,

Peter

Answer:

Hi Tina,

See: https://productforums.google.com/forum/#!topic/gmail/SzwFXkqLvr0

Regards and Good Luck,

Peter

Answer:

====================End Question=====================

Google photo QA

Friday, May 6, 2022

Please help to recover disappeared photos

No comments:

Post a Comment