Google photo QA: Photos Out Of Order In Album

Question: Photos Out Of Order In Album

I have a recent (last week or so) string of photos that I have taken that Google Photos correctly sh…

I have a recent (last week or so) string of photos that I have taken that Google Photos correctly shows at the top of all of my photos. However, when I add these photos to an album it places them all the way at the bottom of all the photos like they were taken longer ago than all the other photos in the album. I have gone in to where I can edit the date and time and the date, time, time zone, etc. are all correct. Most were taken within the two weeks. I have tried to delete them from the album and re-add them and I get the same result of them being placed at the bottom like the are the oldest. I have tried to fix it from my iPhone and also from my Windows computer with no success. I don't know what is going on. Any help is greatly appreciated.

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Question: Restore permanently deleted photos

Last night and this morning I deleted a whole bunch of my photos in an attempt to free up my space t…

Last night and this morning I deleted a whole bunch of my photos in an attempt to free up my space that has run out not realizing the photos would also be deleted from my phone itself. Please help!

Answer:

Hi HJ Jun,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Unfortunately there's no easy way to find and remove duplicates.

If you would like you can submit feedback to the Photos Team:

Open the Google Photos app on a mobile device or go to photos.google.com using a computer.
At the top left, touch or click the menu icon > Help & Feedback.
Touch or click Feedback.

Please be as detailed as possible with your feedback.

You can check on your previous feedback reports here:- https://www.google.com/tools/feedback/reports

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Question: Missing photos due to de-sharing an album

I inadvertently disabled sharing an album. Consequently, the photos uploaded by friends in that albu…

I inadvertently disabled sharing an album. Consequently, the photos uploaded by friends in that album disappeared. I re-shared the album with the same people, in hope of recovering the photos, but they did not reappear.

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Question: wanted to write where photo was taken

Dimond jublee pictures meihdi

You can add a description to a photo by tapping the "i" button. On web you can also add a location to photos in the info panel as well.

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Question: How can I combine remote photos with local folder of photos on my computer without file overlap?

Online, Google Photos has over 1000 photos that have been backed up or uploaded. On my local compute…

Online, Google Photos has over 1000 photos that have been backed up or uploaded. On my local computer, I have a folder with a little under 2000 photos. Many of these photos are duplicates of each other. To clarify, several hundred photos in my local folder have already been uploaded to the remote drive. You can assume that the remote photos are unique and the local photos are unique.

I'd like to upload only the NEW photos out of the 2000 photos and have them resized to "high quality" so that everything is consistent. If possible, I'd like to sync this combined folder to my local computer so that both folders are consistent.

Uploading all photos using the web interface would result in hundreds of duplicate photos, and google doesn't have a way of getting rid of them.

The backup and sync app allows me to ignore duplicate photos when I combine them which is great. However, when I've used this to sync photos, it does not resize my photos to "high quality". It uploads them as original quality. They show up as taking up space in google drive, and I end up with a bunch of different resolutions which is annoying. I believe that I can SEE them in google photos, but the result is not what I expected.

I believe that what I'm trying to do is almost exactly what backup & sync was designed for, but it just doesn't seem to be working. Part of the issue may be that I don't fully understand the difference between the "My Laptop" settings and the "Drive" settings. It involves two completely different sets of folders, and I don't fully understand how the two interact.

Can someone point me to a guide or describe the steps and/or settings that will allow me to end up with one consistent set of photos in Google Photos and my local computer without creating a bajillion overlapping files?

Answer:

Decided that getting google apps to do this was like pulling teeth, so I figured out a way to do it manually. In case anyone else is interested:

1. Download all photos on google photos to local folder. I used backup & sync to do this, but it could be done manually. AFTER everything is downloaded, disconnect from the account to stop syncing. Otherwise some of these steps could mess up the online photos.

2. I had one folder organized by month and another organized by year. Due to some technical stuff in the next step, this would have messed things up due to paths that don't match. Open the two folders in File Explorer, search for files with the * wildcard to find all files. Use control+a to select all. Use control+x for cut. I moved all these photos into two new empty folders with control+v for paste. So now, for example, I have two folders called "local" and "remote".

3. There is a free and open source program called WinMerge. There is an open button. I chose the "local" folder as left and "remote" as right. Next, run the comparison. In the "View" dropdown menu, I needed to turn off all of the "Show..." options from the top section except the "Show Left unique files". These are the "local" files which are not online yet. Note that I only checked by file name, so it won't help different files with the same file name.

4. After this was done, I needed to trick WinMerge to do something different. So I minimized WinMerge, open the "remote" folder, control+a to select all, control+x for cut, then I made a new folder somewhere else and control+v to paste in it. Just to be clear, the "remote" folder is now completely empty.

5. Go back in to WinMerge which is still running. Click in the list of files. Control+a for select all. There is a button for "copy to the right". Click that. This takes a while. When finished, the "remote" folder now has ONLY the UNIQUE files between the local and remote folders.

6. I used the web interface to upload all of these photos.

Complete and utter mess, but Google Photos now has ONE copy of each unique photo.

Answer:

Decided that getting google apps to do this was like pulling teeth, so I figured out a way to do it manually. In case anyone else is interested:

6. I used the web interface to upload all of these photos.

Complete and utter mess, but Google Photos now has ONE copy of each unique photo.

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Question: I can not send or recieve picture mail

My phone won't send or recieve pictures n my text messages

I'd recommend posting about this issue in a forum specific to your phone manufacturer. We are here to help with the Google Photos app or photos.google.com website.

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Question: I want back up my videos which I have lost before 6th months from trash how can I upload my videos

I want back up my 6th months previous trash videos.

Have these photos already been removed from your phone? If so there is no way to back them up, you need the photo/video currently accesible on your phone to back it up.

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Question: I would like to find, download all the photos, etc that I've saved from assistant, is it possible?

I've saved lots of great photos, animations, etc from the assistant and would like to download them if I could find them. Is there a way to do this?

Answer:

If you do a search for "Creations" it should find all creations created in Google Photos (note this includes both ones created by the assistant and things you created manually in Photos like Collages and Movies)

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Question: when i change pictures (crop or add filter) they don't get synced with my phone ore vice verca

back up and sync

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Question: How can i fix it to where i can access my google photos through facebook so i cand up load photos on my

I have been trying to access my Google photos from Facebook to upload new photos and I can't

Unfortunately the Facebook app only allows you to select photos which are stored on your phone's internal storage so you cannot upload from Google Photos to the Facebook app without first downloading the image to your phone. Some apps allow you to select photos from other apps on the device and some do not.

You can share individual photos from within the Google Photos app to Facebook and it will download it and post the images directly to FB. You can share multiple images too, but for those it will just post a link to the Google Photos album.

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Question: Why has a lot of my photos disappeared? Thousands are all gone.

I came back from a trip and have been slowly editing the location of the pictures via browser. There…

I came back from a trip and have been slowly editing the location of the pictures via browser. There were many pictures and I've created several albums (All maxed out with 2000 pics each). I continued to go through the pictures today when I noticed today, that some of the pictures were missing. I checked the album page and it said there were only 647 pictures in the album. I,353 pictures have disappeared from the album of 2,000 . I go on my iPad and check out the app. It correctly had the album at 2000 pictures but then minutes later it has been updated to show only 647 pictures were in that album. The pictures are not in the trash. And they don't show up on the recently added pictures page. I'm at my wits end. I don't know what to do, or who I can reach to fix this bug?

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Question: Is there a cost to use Google Photos?

Is there a cost for using Google Photos?

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Question: Got an email saying I ran out of storage

I'm subscribed to the paying tier but today I received a notification saying I ran out of the 15GB s…

I'm subscribed to the paying tier but today I received a notification saying I ran out of the 15GB space. Says I have 85GB, so 500% over the limit. I'm pretty sure I purchased the 100GB plan. Did that expire? How can I tell?

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Question: Back up and sync photo

I reset my phone without off my backup and sync photo...I started my phone with other gmailaccount. …

I reset my phone without off my backup and sync photo...I started my phone with other gmailaccount. ...

Still my photo are sync with my old gmailaccount or not?

Is it automatically turned off?

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Question: Moving photos from trash to library not back to albums & deleting photos with same reference

I have been moving photos from albums to trash but am having second thoughts and would now like to k…

I have been moving photos from albums to trash but am having second thoughts and would now like to keep them in the library but I definitely don't want them back in their albums. I know how to recover them from trash but I don't know how to stop them from returning to albums. Can anyone suggest a way please.

Also I found some photos were not in albums when they should have been so I moved every photo in the libraries to their respespective albums and have been deleting duplicates. Some of these duplicates have exactly the same reference number and I'm worried that by deleting the duplicates all the photos with that number will be deleted and I will have lost them. I have checked a few and this doesn't seem to be happening but can I confidently continue deleting duplicates with exactly the same reference. The ones with orig or (1) after the number I'm not worried about.

Thanks

Keith

Answer:

"I don't know how to stop them from returning to albums."

I am afraid that there is no way to do that.

"I'm worried that by deleting the duplicates all the photos with that number will be deleted. I have checked a few and this doesn't seem to be happening"

I am confident that it will not delete the duplicates, but more generally: it is wise to always have a back-up of all photos.

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"I don't know how to stop them from returning to albums."

I am afraid that there is no way to do that.

"I'm worried that by deleting the duplicates all the photos with that number will be deleted. I have checked a few and this doesn't seem to be happening"

I am confident that it will not delete the duplicates, but more generally: it is wise to always have a back-up of all photos.

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Question: Repair link between google photos and contacts

Trying to select a photo for my contacts (a picture of the person already taken and stored in google…

Trying to select a photo for my contacts (a picture of the person already taken and stored in google photos to match phone number, email, address, etc when adding a new contact to my phone. This process used to work fine. When touching the select picture option I would get a choice between my device folder (gallery) or all other photos ( Google pictures or Google Drive)

Now I only get the option to select a photo from my device folder (gallery). This happened when an update was pushed to my phone. I have a LGQ7+ my wife has the same phone and the same problem.

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Question: Google photos significantly decreases the quality and filesize of my images. Why?

My camera at basic compression produces great jpegs of around 8 to 9 MB in size and 15.9 MP. To get …

My camera at basic compression produces great jpegs of around 8 to 9 MB in size and 15.9 MP. To get them onto google photos, I send by WiFi to my iPad (set to transfer original - no resizing there). I then upload through the Google Photos app.

I tend to turn off backup and sync while I edit the photos, then turn it back on when I'm ready. The photos then sync.

However, as soon as I delete the photos from the iPad after syncing, the filesize changes to around 1MB or less, and there is an obvious decrease in quality, with clear pixelation and a loss of sharpness and colour. The same result appears when I view through my iPhone or using a laptop.

I have set the backup quality to high, not original, so I expected some loss, but even so I did not expect this level of quality reduction after reading various articles, especially given that the original megapixel count is less than 16MP.

Does anyone know why this is happening? Could it be an HEIF thing with the iPad route? If so perhaps I should upload through a laptop and not involve iOS, but surely that can't be right?

Please help!!

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Question: How do I use my photo as profile photo in words with friends2

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Question: Huge Hard Drive space used up by Application Support "UploaderTemp" file. Can I delete it?

Hi there,

Hi there,

My hard drive is quickly becoming full. In my search to free up some space I've noticed some very large Library Application Support files (5 of them) totalling 50 GB.

The file path is Application Support/Google/Drive/user_default/UploaderTemp. They seem to contain the mp4, mov & jpg files from my backup and sync google drive photos.

"My question is … If these files are Temp files, can I delete them without loosing the uploaded photos & videos stored in Google Drive Photos on the web?"

Thank you ahead of time for your help.

Answer:

@both

I am no "Backup & Sync" user, but since you got no reply ...

I also suspect that "temp" files can be deleted after the upload is finished. But I would only delete them when you are sure that you have them somewhere else AND in a REAL backup (no 2-way syncing).

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I have the same problem, and have been looking for an answer for quite a while now. Obviously there are others out there with the same problem. Nice if the Google team respond. ; )

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I played around with it on my Mac and found out that in short, yes, it's completely okay to delete these files.

UploadTemp is where Backup and Sync stores any new files from mobile devices (iPad, iPhone, etc - I'm a Mac user) that need to be uploaded into the user's Google Drive, creating a folder with those files and deleting it once the upload is complete. Something (likely a bug) seems to be causing the program not to delete those folders when the upload is complete, so you end up with those temporary files being stored until you go and delete them yourself.

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Can I safely delete it during uploading? Right now, that "UploaderTemp" folder is taking 500G my laptop disk storage as I'm using backup and sync to backup a 500G external hard drive. I have no patience to wait after the 500G is uploaded successful then delete it.

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That is big problem... my mac has around 500G OMG!!!!!!!!!!!

So I searched so much!!! but I can't find it solutions!!!!!!!!!

So I thought this was only my problem.

puuuuuu!!

So, is it okay to delete this data?

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Question: Uploaded Video is Mirror Image

I have been uploading videos to Google Photos using the Upload button in Google Photos quite success…

I have been uploading videos to Google Photos using the Upload button in Google Photos quite successfully. But I just did one that uploaded in mirror image and upside down (all others are correctly oriented). I deleted it, and re-uploaded it, and got the same result. It is oriented correctly and plays as it should on my PC. Any idea what is going on?

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Any help out there? Here is an image of the uploaded video

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I don't know why you'd see a mirror upside-down video. Is it just the one video that is doing that? What type of video is it (file extension)?

If you use a different browser to upload, does the video look wrong, also?

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Thanks for your reply! Of 36 video uploads, 4 are mirror upside-down. All formats are .mp4. I get the same results using Chrome and Firefox. Very strange.

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Yes, very strange indeed!

Were any of the 4 videos edited before uploading?

Do you happen to have a different Google account? If so, upload there to see if the 4 videos look OK there, or not.

If you clear the cache in Chrome and Firefox, then upload the 4 videos, does that help?

Please also send feedback to Google by going to https://photos.google.com, click the "Main menu" icon (top left) then click "Send feedback.

Answer:

Getting even stranger. I uploaded one of the 4 to a different account. I viewed a short segment of it, and It looked good. But an hour or so later, it was mirror image and upside down again!. I noticed it took a much longer time to upload than when I did the re-uploads in my account, so I thought maybe Google somehow knew they were in the wastebasket, and simply restored them instead of doing an actual upload. So I again deleted them from my account, emptied the wastebasket, and uploaded them again. Two came out OK, 1 was OK at first, but, like in the other account, it changed to mirror image and upside down within a couple of hours, and the last one was mirror image and upside down from the get go. I kid you not! This is weird!

I guess you could say all 36 videos were edited before upload. I'm transferring from VCR tape to digital using Diamond's One Touch Video Capture, and then editing them using CyberLink's Power Director 12 before "Producing" the .MP4 file.

Answer:

Thanks for testing it and providing details. I'll look around to see if anyone else has reported that problem. Meanwhile, please use the Feedback option to let Google know what's happening. They most likely won't get back to you, but it's a way to get them aware of the problem.

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Just another idea, have you tried uploading them somewhere else, like Microsoft's One Drive and see how it looks there?

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Great idea! Uploading all 4 to One Drive, but taking a VERY long time... hours. First one complete and look good - no mirror image and right side up. I did notice a big discrepancy in the file size. Google is 407.1MB; MicroSoft is 1.16GB. Is there THAT much difference in Google's "High quality" files vs." Original size"? Other details: Google: 0.4MP, 854X480 size. MS: 4Mbps, 640X480 size.

And guess what: The one file I re-uploaded to Google yesterday that was OK is now upside down and mirror image.

By the way: I did send feedback to Google.

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today 9-13-2019 I have uploaded .mp4 vid and it is flipped over Y axis...i.e. mirror image, yet on the computer it plays OK.

Originally, when I loaded it on my computer from the phone it was rotated 90 deg. So I rotated it 270 deg using VLC, to get it right on the computer...and the result was good. Though uploading it to My Drive for sharing (it is larger then 25MB, so it cannot be sent on Messenger or mailed through g-mail.) resulted in Y mirror.....

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Question: How can i see if any other devices are logged in to my google photos?

else someone think I

Hi Mandy,

Welcome to the Google Photos Product Help Forum!

The short answer - go here and remove access: https://myaccount.google.com/permissions

More info: Third-party sites & apps with access to your account

Also, review all of the entries in the "Sharing" tab (and remember that anything which is shared can be saved or ~reshaped~ by the recipients).

Best regards, Dougsap (volunteer Google Photos user)

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I may be logged into Google photos on an old phone that is no longer in my possession. Is there a way to check what devices or logged in?

Answer:

Hi Mandy Broussard,

I would recommend to review your account security, check for any unknown devices, and change your Google password potentially also.

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Question: Photos aren't backing up automatically (iOS)

My photos aren't backing up automatically. They start backing up once I open the Google Photos app. …

My photos aren't backing up automatically. They start backing up once I open the Google Photos app. Back up and sync in setting is on. Background app refresh is on in phone general settings. Not sure what to do because I don't want to have to open the app each time to have my photos backed up...

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Question: When sharing a Google Photo album, the person I share with gets error.

I'm sharing albums I made in Google Photos with my wife. I shared multiple ways: (1) with her yahoo …

I'm sharing albums I made in Google Photos with my wife. I shared multiple ways: (1) with her yahoo email; (2) with her gmail email account; (3) by sending her a link. The link works for me, but all of these, when she clicks she sees a 401 error.

Answer:

@Stephen

Please check on https://myaccount.google.com/blocklist whether you (accidentally - it happened to many others) blocked your wife. If not ask your wife to do the same on her account.

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Question: Find or recover a file

I have deleted my important pic from trash permanently ☹️

Hi Ganga Singh,

Once you delete them from the trash they are permanently deleted.

You could try a few options but there's no guarantees

Contact the Google Drive team and say you want to recover files - click on the contact us option on this link.
You can try using a third party photo recovery app at this point to try to recover some of what was lost from your phone - just type photo recovery into the play store and see what options are available. I can't recommend any as haven't used one personally but some people do have success that way.

Hi Ganga Singh,

Once you delete them from the trash they are permanently deleted.

You could try a few options but there's no guarantees

Contact the Google Drive team and say you want to recover files - click on the contact us option on this link.
You can try using a third party photo recovery app at this point to try to recover some of what was lost from your phone - just type photo recovery into the play store and see what options are available. I can't recommend any as haven't used one personally but some people do have success that way.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: I need to know where a photo came from and who it was sent to! Please help

I want to know who shared and a sent nude photos! I'd also like to know who they were shared and or …

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Question: Why can't users of google phones access editing capabilities used by the assistant? Ex: color pop

Edit photo

Hi Amanda,

the color pop feature is currently not available to users and is generated automatically only by the Google Photos app. You may send your suggestion to the Google Photos team as explained in these instructions https://support.google.com/photos/answer/6156065?hl=en

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Browse the Google Photos Community

Browse the Google Photos Community

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Question: Hi, how can I delete ALL pictures without having to select groups of max 1500 photos?

I have a lot of old photos that I would like to delete. Is there a way to delete bulks of pics bypas…

Hi Francesco,

Google Photos doesn't unfortunately support deleting all photos in bulk. You have to delete them in batches as you're already doing.

Hi Francesco,

Google Photos doesn't unfortunately support deleting all photos in bulk. You have to delete them in batches as you're already doing.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How do I get all of my Google Photos JPG files into a single Windows 10 folder, to find duplicates?

I have used Takeout to get all of my many Google Photos. So, I now have a new Windows folder called …

I have used Takeout to get all of my many Google Photos. So, I now have a new Windows folder called "Takeout/Google Photos" that has many sub-folders, representing my individual Google Photos albums. The subfolders contain many JPG files and many JSON files.

I used Takeout to get the photo files because I know I have many duplicates or near duplicates in my Google photos. I want to try to delete the duplicates. So, I just want to get all the JPG files into a single Windows folder so that I can look at all of them together and delete the duplicate versions of each photo. I know I can manually move all of the JPG files from each of the many sub-folders to a new folder. But I am wondering if there is an easier way to accomplish my goal of finding and deleting duplicate or near duplicate photos. I see that there is free software for download that claims to be able to find and delete duplicate photos. If that is the way to go, can you recommend which such software is good?

Answer:

@Robert

I think that most "Duplicate finders" can indeed find duplicates without the duplicates being in the same folder.

I used Picasa3 for it (it does not eliminate duplicates, but shows them next to each other in a search result), but that is only recommended when you are already a Picasa user.
You find a few programs recommended by other users here. (see last part of article)

But ... Takeout in itself may contain many duplicates which are no duplicates in Google Photos.

It seems to download all photos in https://get.google.com/albumarchive where the same photo may be in an album you made AND in a dated album under "Auto Backup".
If you edited a photo in Google Photos, it will an edited and an unedited copy

How do you think to use the result if you succeed to eliminate duplicates on the computer ?

Thank you for your response.

You asked, How do you think to use the result if you succeed to eliminate duplicates on the computer ?"

My answer is that I now have many duplicates in my Google photos. I have downloaded all of my photos through Takeout. I am thinking that I now will try to delete the duplicate photos, and then re-post my photos to Google photos, so that my Google photos will then no longer include duplicates.

- Robert Judge

Answer:

@Robert

I think that, before you re-upload you will have to delete everything from Google Photos, otherwise already uploaded photos will be skipped. That not only is a lot of work, but you will also loose

all albums you made,
all shared albums (others you shared with will no longer see them, comments get lost),
all Definitions you added

I was thinking of another solution:

You can convert all photo to "High quality" (use "Recover storage" in
https://photos.google.com/settings) so that you get unlimited free storage and do not have to care about used storage.
Add ALL photos to albums with meaningful titles so that you easily find them. By doing so you will almost never feel the need to view photos in the library with all its duplicates: create a new album and either drag & drop photos into the album or use "Select photos". ALL photos will be added to the album, but photos that were already in Google Photos should not upload again.

Of course you select what suits best your needs.

Answer:

@Robert

I think that most "Duplicate finders" can indeed find duplicates without the duplicates being in the same folder.

I used Picasa3 for it (it does not eliminate duplicates, but shows them next to each other in a search result), but that is only recommended when you are already a Picasa user.
You find a few programs recommended by other users here. (see last part of article)

But ... Takeout in itself may contain many duplicates which are no duplicates in Google Photos.

It seems to download all photos in https://get.google.com/albumarchive where the same photo may be in an album you made AND in a dated album under "Auto Backup".
If you edited a photo in Google Photos, it will an edited and an unedited copy

How do you think to use the result if you succeed to eliminate duplicates on the computer ?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Error Message when Transferring from Picasa to Google Photos

MANY of my albums did not automatically transfer from Picasa to Google Photos. I don't see rhyme or …

MANY of my albums did not automatically transfer from Picasa to Google Photos. I don't see rhyme or reason to why some did and some didn't. When I click on an album and choose the option to transfer to Google Photos, it asks me to login, which I do, I first get a message that says "fail to download album\

Answer:

Jessica, sorry, but there is no fix for this issue. Picasa's ability to upload/download was removed a couple of months ago. You will need to use the Google Photos Upload command, or drag and drop to get photos from your computer to Google Photos. Here's an article I wrote about this: Bad news about Picasa, but we were warned

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Many were not even aware that Picasa was left unsupported in 2016 already, but Google said that we could go on with Picasa (also online) - so probably there is a new boss there who wanted to get rid of all specialities for Picasa.

And here: https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-upload-photos#TOC-Upload-for-Picasa3-users

Or here: Picasa-broken? (can be printed)

Answer:

Nobody could have any idea apart from the very few people following the Picasa-forum from top to bottom everyday. See https://productforums.google.com/forum/#!category-topic/picasa/brvRowxSDcM

If you don't improve your pictures in Picasa (that is its basic function), you can upload straight from a folder on harddrive and then you will be able to create album. Just be aware that an album has a limit of 2000 pictures + movies). Else you need to save your edits per folder in Picasa first using the blue disc under the foldername.

PS: uploads will be slow compared to Picasa because you don't downsize

If you use the export workaround, you can downsize also as described in Picasa-broken?

One folder per day and you will be ready at Christmas :-)

Best / Rinus

Answer:

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Question: photos lost in google photos uploaded from samsung note 9

Photos which were auto synced to Google photos aren't available from Jan 2019

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Question: yesiwantviewing

notryingthispicture

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Question: How to set google photos to display media files from google drive? video, photos etc

When I switched the option google drive on in the Google' photos settings, nothing happened. Thanks.

Hi Sponer,

It will take some time for those photos/videos to connect to Google Photos. I would give it 48 hours for it to completely sync (or more time if you have a lot of photos and videos in Google Drive).

Just make sure you are aware of the following exceptions to this not working:

You have to be the owner of the photos and videos, and the folder in Drive.
The photo must be larger than 256 pixels.
The file type must be JPG, GIF, WEBP, TIFF, or RAW. Learn about supported RAW file types.

Note: You can’t sync your photos and videos if you use your account through work or school.For more information, view the Help Centre article and let us know how you go.

Answer:

You should also see these photos in https://photos.google.com/search/_td_

You also get there by clicking the search bar > Show More > google Drive.

Answer:

Hi Sponer,

It will take some time for those photos/videos to connect to Google Photos. I would give it 48 hours for it to completely sync (or more time if you have a lot of photos and videos in Google Drive).

Just make sure you are aware of the following exceptions to this not working:

You have to be the owner of the photos and videos, and the folder in Drive.
The photo must be larger than 256 pixels.
The file type must be JPG, GIF, WEBP, TIFF, or RAW. Learn about supported RAW file types.

Note: You can’t sync your photos and videos if you use your account through work or school.For more information, view the Help Centre article and let us know how you go.

Answer:

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Question: i purchased some gems on angry bird 2 and i did not receive them

made a purchase but did not receive the product

Hi Zondra,

I'm sorry to hear this but we can't help with because we're only experts on Google Photos, you'd be better off messaging the Play Store people, there should be a look to do this on the email receipt you got after paying for these gems.

Answer:

Hi Zondra,

Answer:

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Question: Can't delete .json files after importing my Google photos from Google Takeout

I have followed the numerous threads regarding Google Takeout and .json files. I understand to actua…

I have followed the numerous threads regarding Google Takeout and .json files. I understand to actually extract my photos I need to remove the .json files added alongside them, but every time I choose the option to delete one of them, I get the error: 0x80004005. I forgot to mention this is on Windows 10 in the File Explorer. Is there some specific way to remove .json files? Also is there a way to remove them all in batch?

Answer:

"I understand to actually extract my photos I need to remove the .json files added alongside them"

There is absolutely no need to delete them. the .json files do contain some data about the photos (added "Descriptions\

Answer:

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Question: Ken Burns Effect

I want to create a movie mixed by different video & picture. So far so good, but I would like that w…

I want to create a movie mixed by different video & picture. So far so good, but I would like that when the movie shows a picture, the picture is not just showed still, which is abit boring within a movie, but instead with a slight motion (slight zoom in or out) called "Ken Burns Effect". Any idea?

Answer:

Hi Adimausp,

There is not an option in Google photos for this so you could leave some feedback. If you search in the play store you'll probably be able to find movie editor app with that feature.

Answer:

Hi Nikki,

hope it willbe implemented soon, as it is really a difference comparing a Google Photo movie against an Apple one.

Answer:

Yes, me too. It's a great feature and has been used in the past, specifically I remember the movies created a few years back to show you highlights of that particular year.

Answer:

Hi Adimausp,

There is not an option in Google photos for this so you could leave some feedback. If you search in the play store you'll probably be able to find movie editor app with that feature.

Answer:

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Question: After 3 or 4 screenshots on Android phone start getting "Couldn't capture screenshot error. Why?

Hi Dorothy,

I'm sorry but this is an Android question and not a Google Photos one so we're not the best equipped to answer this. I recommend trying asking this in a specific forum for your model of phone to get the answer.

Answer:

Hi Dorothy,

Answer:

====================End Question=====================

Question: Photos across two accounts

Hi I'm trying to use Google photos so that my partner's photos auto upload to my account and that sh…

I'm trying to use Google photos so that my partner's photos auto upload to my account and that she also has access to my photos in full (including the ones she shared).

I had it set up for her photos to share to me and back again to her. However, the issue with that setup is that the photos she receives back include ones in my account I have since deleted (so she has to delete them too) and it also does not save the albums, meaning my partner's view is just a great jumble of photos.

2nd attempt is leaving her sharing on (so photos coming to me) and then I've signed in as myself on her photos app, meaning she can switch to my account and see all photos in their sorted glory. This is great as albums are all the and it means we only delete photos once in the main album. However, Google sites not allow sign in just to photos, therefore my account is also pushed in to her maps, mail, contacts, calendar, etc. I have unticked the sync options for my account on her device, however it is still signed in for maps and mail (as there is no option to untick).

Can you suggest a solution where we have a shared photo account, with full album support, and not having my account signed in across other Google apps?

Many thanks

Wilf

Answer:

Hello Wilf, the only way to achieve that is to use a 3rd common account just for Photos on both your phones. I know this wouldn't resolve your Maps issue, but at least it's just a shared account and you can ignore it and just use it for photos.

Answer:

Yes, thanks, that's where my brain was heading too. Any way to move photos to the new '3rd' account whilst maintaining the album structure?

Only way I have is download all photos in albums, then re-upload to new account an album at a time, but that is going to take hours....

Answer:

The easiest and quickest way would be to share those albums with that 3rd account, this way you wouldn't have to download them and re-upload them.

Once you share an album, it would appear under the Sharing tab of the 3rd account. You can then open it , tap the 3 dots and tap Show in Albums, this would show the album under the Albums tab. You can then tap the cloud with a down arrow icon to add all this album's pictures to this account's library.

Answer:

I've made that leap. Unfortunately lost the album structure as expected but now have a 'pics' account that is signed in on both of our phones, where it doesn't pop up with annoying mail and calendar notifications (as the account is empty other than pictures).

It's a shame we've had to do this as Google really should have this as a solution given the number of times it crops up over the years.

Thanks for your help Salim.

Answer:

You're welcome Wilf. If you share your (and her) albums to that 3rd 'pics' account as described in my earlier post, you would get your album structure in that account.

You can submit feedback from within the app to request albums to be autoshared in shared libraries as a new feature.

It's a shame we've had to do this as Google really should have this as a solution given the number of times it crops up over the years.

Thanks for your help Salim.

Answer:

Answer:

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Question: My photos app won't work. Every time I try a white screen that says photos stopped working.

I'm trying to open my photos app.

Hi Lisa,

what device and Android version are you using? If the device has a microSD card I suggest that you remove it and try opening the Google Photos app again.

Google photo QA

Friday, May 6, 2022

Photos Out Of Order In Album

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