How can i recover the deleted data?

Question: How can i recover the deleted data?

On removing USD card from my tab unexpectedly the data like photos, videos ect.. had deleted from US…

 On removing  USD card from my tab unexpectedly the data like photos, videos ect.. had deleted from USD card. Please  I want to recover that data I trust Google very much so directly I am contacting with you . Try to solve my problem Sir Please!!!

Answer:

Hi Jayaram,

Welcome to the Google Photos Help Forum.

Could you please confirm if your photos were backed up in Google Photos? If yes, could you please check if you can find out the photos through the web version of Google Photos? 

If not, I recommend checking the below options to find them:

• Blogger
  
• YouTube
  
• Gmail
  
• Google+

If you don't find them, I recommend looking for the photos using the below links:

• drive.google.com (under Google Photos)
  
• get.google.com/albumarchive
  
• other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud).

For more information, please check the Help Center Article on finding missing photos & videos.

Let me know if you have any other questions.

Best,

Emma

Answer:

Sorry Sir I can't find my data as per your instructions given by your community. Can I get back data in other way? 

Please sir I want them!

Answer:

Hi Jayaram,

Thanks for posting back.

As mentioned above, please confirm if those photos were already backed up in Google Photos. 

Keep me posted.

Best,

Emma

Answer:

Hi Jayaram,

Appreciate your response.

As the photos were not backed up to Google Photos before getting deleted from your SD Card, unfortunately, it is not possible to restore them.

Hope this helps.

Best,

Emma

Answer:



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Question: Can I delete photos from my Photoscan app? They are in Google Photos, but clearly ALSO in Photoscan

My Photoscan app is taking up over 6 GB of space. It appears that the photos have been added to Goog…

My Photoscan app is taking up over 6 GB of space. It appears that the photos have been added to Google Photos, as I wanted. I'm a) curious why they would be saved in the Photoscan app as well, and b) concerned that there's a reason for them being saved and I'm afraid to delete them out of the app.

Answer:

Hello Kristen,

Welcome to the Google Photos Help Community.

Just to let you know that deleting photos from the PhotoScan app will also get deleted from gallery on your device. 

Hence, I'd suggest you backup all of your photos of the PhotoScan app from your Gallery to Google Photos and then delete them from the PhotoScan app. This will delete the photos from both PhotoScan and gallery but not from the Google Photos.

Let me know if you have any other questions.

Best,

Sonya

Answer:

Thank you Sonya.
As I mentioned, I do see them in Google Photos. I don't see a way to select the photos within the app and then send them go Google photos to backup as you suggest. It seems I can only select one at a time and then the only option is to delete. I can SHARE each, but that's it. If I do figure out a method to select all 700 or so and then back them up to Google photos (again), will that cause duplicates?

Thank you!

Answer:

Hey Kristen,

Thanks for writing back.

Unfortunately, there isn't any way to share the photos with multiple selection from the Photoscan app.

Let me know if you have any other questions.

Best,

Sonya

Answer:

Hello Kristen,

Welcome to the Google Photos Help Community.

Just to let you know that deleting photos from the PhotoScan app will also get deleted from gallery on your device. 

Hence, I'd suggest you backup all of your photos of the PhotoScan app from your Gallery to Google Photos and then delete them from the PhotoScan app. This will delete the photos from both PhotoScan and gallery but not from the Google Photos.

Let me know if you have any other questions.

Best,

Sonya

Answer:



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Question: Deleting emoji stickers



Hello Deborah,

Thanks for posting on the Google Photos Help Community.

To assist you better, could you please elaborate your post in detail and let me know what exactly are you referring to when you say "deleting emoji stickers"?

Keep us posted.

Best,

Daisy

Answer:



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Question: I want to recover my permanently deleted photos

Hello sir/madam today I had accidentally deleted all my photos from Google photos . My trash is also…

Hello sir/madam today I had accidentally deleted all my photos from Google photos . My trash is also empty and those photos were very Important for me Soo please help me to recover my photos . Thank you

Answer:

Hi

 

Regrettably if deleted they are gone forever

 

Best regards

 

MM

Answer:



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Question: My album in account....and my googles photos

I miss her

Hi Joane and Johnston,

Welcome to the Google Photos Help Forum.

@Johnston, thanks for pitching in.

@Joane, could you please confirm what exactly are you referring to when you say album in account and Google photos?

It would be better if you can share a screenshot with me so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

Keep me posted.

Best,

Emma

Answer:

Hi Joane and Johnston,

Welcome to the Google Photos Help Forum.

@Johnston, thanks for pitching in.

@Joane, could you please confirm what exactly are you referring to when you say album in account and Google photos?

It would be better if you can share a screenshot with me so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

Keep me posted.

Best,

Emma

Answer:



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Question: I deleted pictures through Google photo and deleted them from the trash.. am I able to recover them?

I need help recovering photos that were deleted from the trash



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Question: Cancel photobook Order

I just noticed that I messed up on my photo book and want to cancel the order, fix and reorder. I pl…

I just noticed that I messed up on my photo book and want to cancel the order, fix and reorder.   I placed the order last night.  They say they dont print the books for 3-4 days after purchase so I would like to cancel before printing starts.

Answer:

Hi Karen,

Unfortunately, you can only cancel an order if it's within 60 minutes after you bought the book.  

1. On your computer, open photos.google.com.
2. Sign in to your Google Account.
3. On the left, click Photo books.
4. Under "Past orders," select a photo book.
5. To cancel an order, click Cancel order and then Yes. 

Since your post indicates you placed the order last night, it is likely too late to cancel.  You might want to check your email for any confirmation from Google Photos to see if they provide additional options.

Best,

Joe

Answer:

I need to fix my photo book order. My order was suppose to have soft covers not hard covers. I have ordered other books and I want all covers to be the same. Can we fix this? These are gifts.....Shannin Jones

Answer:

I had made a mistake on the shipping address for my order, and although it was within a couple minutes Google doesn't have an easy way to edit the shipping address. I had to cancel the whole thing and reorder it. Well I ended up messing up again, and canceling again. Third time's the charm right? I ordered it the third time, everything was correct and I purchased it. Today, 2 emails come that 2 books were sent out. I had canceled 2 of the 3 orders. only one should be sent. This is a failure of Google to meet the user experience needs of the customer - and edit orders easily.

Answer:

412565101530591949030 cancel order shipping to Cleveland St. I cancelled on line 2 minutes after realizing it was the wrong address. Please confirm . I have reorder with correct address.

Answer:



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Question: Some photos won't upload to drive from phone

I have about 20 photos from last month taken on my google pixel 3 that will not upload to google dri…

I have about 20 photos from last month taken on my google pixel 3 that will not upload to google drive. Google photos on my phone says that the back up is complete but the individual photos have have the upload to cloud icon. When I click on this they say they are uploading but they have been trying to upload for a week now and nothing has happened. This means my phone has been connected to different wifi, been charged and been restarted. I stopped all of them from trying to upload and retried one at a time and this will not work either. Photos take before and after these photos have uploaded fine.

Answer:

Also having the same problem. Am trying to upload photos and videos to drive with no luck. Have restarted the phone, disconnected and reconnected to wifi but no luck.

Answer:

I am also having this problem.  The photos that aren't uploading are specifically ones taken during days when I had no internet or data connection (I was on a cruise and had my android set to airplane mode for a few days).  All photos taken after I was back on data (and off airplane more) upload just fine.  Photos I just tried taking upload just fine.  I also tried restarting the phone, disabling and reenabling the app, canceling and reinitializing upload for all individual photos, disabling and enabling all backup settings options, but nothing seems to work.  When I try to upload the individual photos, it will say it's "Uploading" but will not give a progress bar.  "Backup Complete" ha!  Lies.

Answer:

i'm having the same problem. Never had problems uploading pictures from the camera roll of my iphone 11 to google drive app before and then all of a sudden they won't. the photos look like they are downloading but it's just frozen and they never actually upload into drive no matter how long i wait. no progress bar. they just sit there. i tried shutting my phone off and on and checking for updates to google drive and there are none for my app right now. don't know what else to try except airdropping to another device and then uploading to drive from there because it seems to be broken. bizarre.

Answer:



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Question: How delete all google photos, but not delete photos from Panoramio?

In between about 75000 photos and movies are about 2000 Panoramio images. How to delete 73000 photos…

@Boris

The way to delete photos in Google Photos is to select them (say in batches of 500), then move to trash bin. All you can do is: do NOT select the photos you want to keep. To be safe you should at least keep them also somewhere else, for example download or share and save to the library of another account.

Answer:

First of all, thanks for the answer.
I can not imagine manually selecting 2,000 pictures between 75,000. Like a nightmare.
I remembered a better way.
First find all the photos with the tag "panoramio\

Answer:



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Question: Can my photos be retrieved from Google Photos if they were in the app, but didn't get backed up?

Can GP retrieve photos that showed in the app, but didn't actually get backed up? I checked and saw …

Can GP retrieve photos that showed in the app, but didn't actually get backed up? I checked and saw them in the app, and I deleted them from my phone thinking they had already backed up. Only later I realized that I they hadn't because I wasn't connected to wifi at the time they were taken. Is there any sort of temporary back up, back up cloud? This happened less than 24 hrs ago.

Answer:

Hello Kiara, unfortunately not. Unless you use a 3rd party app that can scan your phone for deleted files, there's no way to retrieve those photos.

 

It might be worth it to check the Trash in your Photos app as well.

Answer:



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Question: I believe there are pictures from 2004-2005 did not make the migration from my my picasa to google photos. can you help?

I've scoured the link to picasa photos, plus my google photos. cannot find images from late 2004 thr…

@Reed

Don't phone Sebastian please !!!!

Picasaweb did not exist in those years - that started around 2007. But you may have used another Google-account in those years (often called a Picasa-account) and no standard Gmail-account you may have started to use much later. So if that is you need to log-in with that old account to the archive left after closing Picasaweb in 2016. 

Try to open https://get.google.com/albumarchive

And the pictures still can be on a very old computer or some cd's. 

Good luck

Answer:

Thanks- my photos are not in the google album archive- I looked there. If I could only remember how it was they continued to pop up for me for so many years, and now they don't. 

I did not reply to Sebastian; in fact, I reported him.

Answer:

The only thing that continuously could pop-up are pictures stored on your old computer in Picasa. But these pictures will not be present on a new computer automatically - even with Picasa installed. 

Picasaweb was a website and that only could "pop-up" when opened in your browser. I really can't think of anything else that could pop-up everyday. 

Sorry - I don't think anybody can help here if you don't have a backup on a physical disc - not even Sebastian :-)

Answer:

The only thing that continuously could pop-up are pictures stored on your old computer in Picasa. But these pictures will not be present on a new computer automatically - even with Picasa installed. 

Picasaweb was a website and that only could "pop-up" when opened in your browser. I really can't think of anything else that could pop-up everyday. 

Sorry - I don't think anybody can help here if you don't have a backup on a physical disc - not even Sebastian :-)

Answer:



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Question: Santhosh 5.7.18

5.7.Photos

Hi Santhosh,

Thanks for posting to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Incase, if you're referring to recover your photos deleted permanently from trash, unfortunately, there isn't any way to recover them. If not, please check if you see the photos/videos on trash as you can always recoverphotos/videos from the Google Photos app trash.

If you have back up & sync on, photos and videos you delete will stay in your trash for 60 days. You can recoverdeleted items by following the below steps:

1. Open the Google Photos app .
2. At the top left, tap Menu , then Trash .
3. Touch and hold the photo or video you want to recover.
4. At the top right, tap Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Incase, if you're unable to restore from the Google Photos, the following things could be the reasons:

1. Photos and Videos moved to trash more than 60 days ago.
2. Photos and Videos moved to trash, then emptied your trash.
3. Photos and Videos moved to trash permanently deleted from your trash.

If you don't find the photos/videos, I'd recommend you look for your photos/videos here, signing in with all your Google accounts if you have more than one:

• get.google.com/albumarchive
  
• drive.google.com (under Google Photos)
  
• other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud).

I'd also recommend you contact the Google Drive support team as they can restore photos up to 21 days after deletion if the photos/videos are available in the Google Drive. You can click the "Missing or deleted files" entry of the contact form and request a phone call or any other option that works for you.

Check out these handy Help Center articles for more information on how to "See if you can restore deleted photos & videos" and "Find missing photos & videos".

Keep me posted.

Best,

Sonya

Answer:



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Question: Last question What date incash to transfer my card

Im trying to wait settle all transaction today...

Im trying to wait settle all transaction today... 

Answer:



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Question: Create folder in Photos to access from Twitter

I'm on a Pixel 2, very new to Android. I'm using Photos as my pic handling app. On my desktop, I wen…

I'm on a Pixel 2, very new to Android. I'm using Photos as my pic handling app. On my desktop, I went to Photos, made an album of frequently used images and named it. I am now trying to access this folder from my twitter account & I'm not able to. I can pull up Google Photos, tap on albums & see the album I've created. But twitter has no way of finding it (or any other 3rd party apps). I asked some friends & they said they use the search function to find whatever picture they want in the general 'media' folder made by Photos, but there must be an easier way to organize. This proved a difficult problem to google, so I'm sorry if this has been answered before. 

Thanks for any time - Bailee

Answer:

Hi BRG,

Third-party apps integrate the Photos image picker in different ways.

From a new post on Twitter, select the image icon > from the Gallery pulldown menu select More (at the bottom on my phone) > from the photo picker select Left Menu > Google Photos > and navigate to your Twitter folder.

However, I think it is easier to simply share from Photos. 

Go to Photos > select your Twitter album > select image and < share icon > select Twitter and proceed with post.  It takes just a few taps.

In short, I think the fastest way is to use the share icon from within Photos to another app than trying to use a photo picker from within another app.

Cheers,

Joe

PS - You can read more about sharing photos here https://support.google.com/photos/answer/6131416?hl=en&co=GENIE.Platform%3DAndroid&oco=1

Answer:

Hi Joe! Thanks for replying. 

I was able to reach the Twitter folder you mentioned. This doesn't resolve my issue, unfortunately. The images in the Twitter folder are just ones that I've saved from Twitter. The pics I'm trying to access are ones that were saved to my phone & I'm able to see the folder I placed them in when I open the Photos app. 

My main problem is that I would be able to access these images from the Twitter app if I wanted to scroll through all the rest of my photos in the gallery, but having them in a folder & quicker to hand is much easier than me scrolling. Do you know if there's a way to move these images to that twitter folder from the Photos app (so I don't lose that folder)?

Answer:

Hi  BRG -

I accidentally hit "recommend" instead of reply to your answer.

To answer your question:

1. open a photo within Google Photos

2. select the : menu in the upper right corner

3. select "move to folder

4. move to the Twitter folder you want  (You may want to use the option to create a new folder so you can distinguish between your saved Twitter photos, and photos from Google Photos.)

Enjoy,

Joe

Answer:

Thanks for your patience with me, Joe. 

This still doesn't solve the issue. When I'm on my phone, I open the Photos app, select a photo & the options given to me are the ones in the attached screenshot. I can add photos to an album, but it's the same issue as before - it's the albums I've created in Google Photos that I'm not able to access from my twitter account (or any other third party apps). The second screenshot is from the default twitter app. These are the only options I'm able to see. When I tap "more\

Answer:

Ugh I'm completely stuck on this issue too!! Like we aren't trying to find our "Twitter" album. I created an album in the photos app. When I go to the drop down to search albums to add the pic on Twitter, only some of my albums are presented.

Answer:

Try downloading another app from the playstore like say 💭ai gallery create folders in it then select more you should be  able to access the app from there with your folders.

Answer:

Hi Joe! Thanks for replying. 

I was able to reach the Twitter folder you mentioned. This doesn't resolve my issue, unfortunately. The images in the Twitter folder are just ones that I've saved from Twitter. The pics I'm trying to access are ones that were saved to my phone & I'm able to see the folder I placed them in when I open the Photos app. 

My main problem is that I would be able to access these images from the Twitter app if I wanted to scroll through all the rest of my photos in the gallery, but having them in a folder & quicker to hand is much easier than me scrolling. Do you know if there's a way to move these images to that twitter folder from the Photos app (so I don't lose that folder)?

Answer:



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Question: Ok im drive i check later my acount...

Karamihan pa nmn sa files ko import i trust you later is not problem

Here is your other post: 

https://support.google.com/photos/thread/2011551

Answer:



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Question: Can't upload photos

For the past two days I have been trying to move photos to albums and get the message cannot upload …

For the past two days I have been trying to move photos to albums and get the message cannot upload photos". Waited a day now I see a swirl when I try to move the photos like it's working but it goes back to the page where I select the album I want the photos to go to. Pleas help

Answer:

Hi Sheila,

Thanks for posting in the Google Photos Help Forum.

I do understand the inconvenience as you're unable to upload photos to your Google Photos. Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:

• Make sure your device is up-to-date.
  
• Make sure the App is up-to-date.
  
• Try restarting the App through the following steps:
  
• Go to your App Settings.
• Click stop on the afflicted App with the Force Stop button.
• Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
• Close the background running apps through the following steps:
  
• Go to your App Settings.
• Display the Active Apps on your device.
• Select the App you wish to close and Force Stop it.
• Repeat this step with all active Apps.
• Try clearing your App cache through the following steps:
  
• Tap the system Settings tab on the main screen of your device.
• Tap the General section of settings that is on the far right.
• Tap Storage in the General tab.
• Clear the cache data once storage calculates the data.
• Back out of the storage section. 
• Tap Applications and find the application in question.
• Tap the application and clear the cache (if available).
• Clear the data for the application if there is no cache to clear.
• Exit the settings screen and restart the device.

Let me know if this helps.

Best,
Emma

Answer:

It worked for most photos. For some reason there's three videos I'm still unable to move. I tried adding them to two different albums and it didn't work. I also tried to create a different album and this get the "could not update album" message

Answer:

Hi Sheila,

Thanks for posting back.

Could you please share a screenshot with me so that I can look into the matter and help you accordingly? Please redact any personal information while sharing the screenshot.

Keep me posted.

Best,

Emma

Answer:



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Question: Clearing Space on Computer w/o Deleting Photos from Google Photo

Hello! I am using a MacBook Air and have been getting messages saying that I am out of storage space…

Hello!

I am using a MacBook Air and have been getting messages saying that I am out of storage space. While looking through my folders to see what to delete, I happened upon a folder called "Google Photos Backup" (within the "Pictures" folder of my Mac).

I opened my browser version of Google Photos and saw that all of the photos that are in the "Google Photos Backup" folder are visible when I look at my Google Photos on my browser.

My question: If I throw away the "Google Photos Backup" folder contents and empty the trash, will my pictures still remain in my Google Photos site? I just don't want to lose them as I attempt to make space in my computer. Thank you!!!

NB: I am pretty sure that I saved these pics to Google Photos before Backup and Sync was a thing... so I'm guessing that these were saved through the Google Photo Desktop Uploader back in April 2018.

Answer:

Hi Kirsten, it is safe to delete that folder. It was a setting in Google Photos Backup to save a local copy, deleting will not affect your online photos, Regards, Peter

Please ignore the scam answer, never open links offering to help, it is not Google

Answer:

Thank you, PeteranDi! Yes, the link in the previous response definitely looked spammy. Thanks for the straightforward answer and peace of mind!

Answer:



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Question: Since Feb 19th...my photos are not showing up anywhere

takI've photos any findCan't



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Question: Recover photos

I deleted my recent photos from Google photos and from its bin as well by mistake. I didnot realize …

I deleted my recent photos from Google photos and from its bin as well by mistake. I didnot realize that clearing these would delete the photos from the device's gallery as well . Now I tried recovery Applications . But it didnot work . Could you please help in recovering those photos..?

Answer:

Hi Reghill,

 

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

 

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: Want a refund never asked for this

Want a refund of 49.00 I didn't want this

Hi Jeffrey,

 

Please explain what it is that you want to refund. A Photo book or something else? 

Answer:



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Question: I was charged 25.99 for something dont want refund please

Want a refund of 25.99 didn't order

Hi Jeffrey,

 

Thanks for reaching out!

Sorry! I'm not sure about what you're saying. Could you please explain the issue a little further?

I think you're paid for Photobook, well, I'm not sure if there is a refunding program for this! :(

 

Sorry about that!

Regards,

Sreelal TS

Answer:



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Question: Why are my pictures tagged with locations I have never been to?

I have been clicking on the photo and then info but it doesn't show a location for me to edit

Hello Barbara,

Welcome to the Google Photos Help Community.

To assist you better, could you please confirm if you've tried the below steps to edit or remove a location:

1. On your computer, go to photos.google.com.
2. Open the photo or video.
3. Click Info . 
4. Next to the location, click More   Edit .
5. Add or select the location. You can also select 'No location' to remove the location.

You can also edit the location of multiple photos by selecting the photos  More   Edit location.

Just a heads up: If you turn off Location History, Google Photos will stop estimating and remove all estimated locations on your photos. Learn how to turn Location History off.

Things to know about editing a location:

• You can edit a location that you've added or was estimated by Google Photos.
• When you edit the location that was saved by your camera's GPS, it will replace that location, but it won't delete it. The original location saved by your camera's GPS will only appear when you download the photo or share it to other apps. The location that you added will only be shared within Google Photos.

Keep me posted.

Best,

Sonya

Answer:

This was not helpful.  I don't have a computer, only an iPad.  In my iPad there are no strange locations.  They only show up on my phone.  When I open a picture or video and click on info there is no location listed and no option for me to edit or remove a location.  I have already turned off geo location.

Answer:



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Question: Help!!!! All my google photos are gone

Find my missing photos



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Question: If i put my photos in a secure folder why when i delete my photos from my gallery are they not safe

I've tried everything



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Question: Google photos says 30go used (170go free) when I uploaded at least 150go. What the hell ?

I don't understand how this works. It seems all the photos from my camera folder are indeed on Googl…

I don't understand how this works. It seems all the photos from my camera folder are indeed on Google Photos, I checked on my laptop and the pictures on my galery and camera folder are indeed uploaded but still Google says that I only have uploaded 30go so far. Which is impossible since I have approximately 70go of photos and videos on my phone + other photos I am storing on my hard drive. 

Does anyone here have an idea ? I am walking in the streets of Colombia and I would prefer to have everything backed up in case anything happens to my phone you know...

Have a look at the screenshots I am providing, this doesn't make much sense to me. 

Best regar

Answer:



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Question: Fine My pictures

After backup reset



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Question:

HELP CENTERCOMMUNITY

GOOGLE PHOTOS ASK ON TWITTER

Your search - My husband and I recently returned from a European vacation. My iPhone was so filled with photos that about half way through the trip, it could no longer back up. When we returned, I ensured that all of the photos from our trip were saved to Google Photos. They were. I then deleted them from my phone to free up space. When I went back to double-check that all the priceless pictures were still in Google Photos, I was distraught to see that they were not. They were literally there one minute, and gone the next. Please tell me there is a way to recover those photos.  Perhaps if I can revert my Google Photos to where it was last night or ealier today, when they were all there?

Answer:

Hi Crystal,

Thanks for writing on the Google Photos Help Community.

To assist you better, could you please let me know if you've deleted the photos from your Camera roll? If yes, it looks like the photos and videos didn't backed up properly to your Google Photos account. Could you please check if you're able to see the photos and videos on web (photos.google.com)? If not, please check in Recently Deleted album as you can always recover the deleted pictures from youriOS Photos " Recently Deleted album" box.

If they are still missing, then unfortunately there isn't a way to retrieve them. Going forward, I'd suggest deleting the photos and the videos using the Google Photos Free up Space option to avoid any data loss as it is the best way to remove a backed-up video/image from your phone, leaving it in the cloud, and this will only delete the files which are backed up completely on Google Photos. To do so, please follow the steps from "Free up space on your phone" help center article. 

Also, try checking your backup status on your phone and check if you're able to see the photos and videos on web (photos.google.com) before you delete them on your phone:

1. Open the Google Photos app on your mobile device .
2. At the top left, touch the menu icon  > Assistant.
3. Read the first card. If it says:
• "Waiting for connection" or "Waiting for Wi-Fi": You need to either change your settings or connect to a Wi-Fi or mobile network. Touch the card to change your settings.
• "Back up & sync is off": Touch "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
• "A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements:
  • Photos can't exceed 75MB or 100 megapixels
  • Videos can't exceed 10GB
• "Backing up photos" or "Backup complete": This means your photos and videos should be saved.

Just a heads up: Photos and videos that aren't backed up will have this cloud icon  or circular-arrow icon based on the version of Google Photos App on your phone.

If you're still facing the issue, try the steps from this "My photos aren't being backed up" help center article. 

Let me know if this helps.

Best,

Sonya

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Question: How can I put the same photo into 2 different folders?

I have pictures of my dead father in his personal folder. I also have photos of him with his fiancée…

I have pictures of my dead father in his personal folder. I also have photos of him with his fiancée, which I would like to put in another folder. How do I do this?

Answer:

Hi Debi,

Welcome to the Google Photos Help Forum.

Could you please confirm if you're referring to albums of Google Photos when you say folders? 

If yes, here are the steps that would help you to do so:

• On your Android phone or tablet, open the Google Photos app.
• Sign in to your Google Account. 
• Touch and hold a photo, and then select the photos you want in your new album. 
• At the top, tap Add.
• Select Album. 
• Optional: Add a title to your new album. 
• Tap Done. 

For more information, please check the Help Center Article on creating and editing photo albums.

Let me know if you have any other questions.

Best,

Emma

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Question: Can Google Photos help me arrange my photos before Google Photos came into existence?

I have not used Picasa that much. But I have thousands of miscellaneous photos from the time when Go…

I have not used Picasa that much. But I have thousands of miscellaneous photos from the time when Google Photos wasn't a thing. Now since I know G Photos can upload and organise my newly clicked photos but what if I just throw those thousands of miscellaneous photos at this app? How G Photos is going to organise it? Miscellaneous WhatsApp images, text pictures, screenshots, photos from my childhood etc.

What I am afraid of is what if Google Photos F 'up all the photos and organised my photos on and uneven dates. Because most of the photos are undated or wrongly dated.

Answer:

Google Photos can absolutely accept thousands of old photos from several different sources and automatically sort them by date. BUT, you worry me with your last statement: "most of the photos are undated or wrongly dated"  Google can only keep photos in date order - according to the date stored with the photo! So, if the date is wrong on the photo, it will be in that wrong order in your Google Photos library. If a photo has no date, it will be assigned the date you uploaded it.

Best to get the photos correctly dated before uploading them to Google Photos.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Google Photos can absolutely accept thousands of old photos from several different sources and automatically sort them by date. BUT, you worry me with your last statement: "most of the photos are undated or wrongly dated"  Google can only keep photos in date order - according to the date stored with the photo! So, if the date is wrong on the photo, it will be in that wrong order in your Google Photos library. If a photo has no date, it will be assigned the date you uploaded it.

Best to get the photos correctly dated before uploading them to Google Photos.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

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Question: Selecting "no location" doesn't remove pictures from auto-created location based albums

I've noticed that there are new "location" based albums popping up for me every day now under https:…

I've noticed that there are new "location" based albums popping up for me every day now under https://photos.google.com/places

I have had all location based stuff for my account disabled for years now, have location blocked on the camera app on my phone. Yet Google is still finding a way to assign locations to things I don't want locations tied to. It's even assigning locations to some DLSR photos that I have scrubbed the EXIF tags on when exporting.

When I try to manually go in and set the location to "No Location" or to a random location, it appears to think for a second but then refreshes the page w/ the same photos still in the location album...

Under the tips section for removing a location it states "Tip: If you turn off Location History, Google Photos will stop estimating and remove all estimated locations on your photos.

I have confirmed location History is disabled for my account. So I'm wondering where are these locations coming from? and more importantly how can I stop it?

It's a bit disconcerting when you've gone out of your way to specifically disable all location tracking yet it's still finding a way to track you. Even going as far to add new locations to old photos that did not have any location associated with them, then ignoring the new location when you attempt to change it manually.

 

Is there any way around this? or is this just the price to pay for using Google Photos?

Answer:

Hi Ted,

Welcome to the Google Photos Help Forum.

I do understand the inconvenience you're facing as you're getting albums popping up in your Google Photos based on the location.

Could you please share a screenshot with me so that I ca n look into the matter and help you accordingly? Please redact any personal information while sharing the same.

Keep me posted.

Best,

Emma

Answer:

I ended up re-enabling, then disabling location tracking 3 times and on the third try it removed all the location data it had assigned to the photos.

Answer:

Hi Ted,

Thanks for posting back.

I am glad that the issue you were facing is resolved.

Let me know if you've any other questions.

Best,

Emma

Answer:

I ended up re-enabling, then disabling location tracking 3 times and on the third try it removed all the location data it had assigned to the photos.

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Question: Out of gmail memory. So upgraded mem to 100gb. But dont need g play. Is this right for use for email

Added Google MEM to 100gb on monthly payment

Yeah but it's a bit too much.

However, it's okay if you plan to use other Google products which need a lot of memory space.

Answer:



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Question: can no longer upload whotos from picassa into Google Photos

download photos from Picassa

Google recently disconnected their unsupported Picasa from their web - maybe for their own safety. 

So you need a workaround.

See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-upload-photos#TOC-Upload-for-Picasa3-users

But Picasa still is good enough to edit and organize before uploading. 

Best.

Answer:

Google recently disconnected their unsupported Picasa from their web - maybe for their own safety. 

So you need a workaround.

See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-upload-photos#TOC-Upload-for-Picasa3-users

But Picasa still is good enough to edit and organize before uploading. 

Best.

Answer:



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Question: GOOGLE PHOTOS KEEPS CRASHING!! Ever since the Samsung upgrade,cant't view of send videos.

I've forced stop all apps and restarted, still having issues

Hi Paula,

Thanks for posting in the Google Photos Help Forum.

I do understand the inconvenience as your Google Photos is getting crashed. Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:

• Make sure your device is up-to-date.
  
• Make sure the App is up-to-date.
  
• Try restarting the App through the following steps:
  
• Go to your App Settings.
• Click stop on the afflicted App with the Force Stop button.
• Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
• Close the background running apps through the following steps:
  
• Go to your App Settings.
• Display the Active Apps on your device.
• Select the App you wish to close and Force Stop it.
• Repeat this step with all active Apps.
• Try clearing your App cache through the following steps:
  
• Tap the system Settings tab on the main screen of your device.
• Tap the General section of settings that is on the far right.
• Tap Storage in the General tab.
• Clear the cache data once storage calculates the data.
• Back out of the storage section. 
• Tap Applications and find the application in question.
• Tap the application and clear the cache (if available).
• Clear the data for the application if there is no cache to clear.
• Exit the settings screen and restart the device.

Let me know if this helps.

Best,
Emma

Answer:



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Question: share photos with multiple accounts

How do I share pictures with multiple accounts automatically.

You can create a shared library but unfortunately can only do that with one person. There's not automatic way to share photos automatically with multiple people, but can create a shared album, invite the people you want to share the photos with, and then add all new photos to that album so you don't have to re-share each time new photos are uploaded.

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Question: pictures will not send to pix star

my pictures will not send to my pixstar frame?

Hi Jeannie,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say pictures will not send to pixstar frame?

Are you trying to share your photos from Google Photos?

It would be better if you can share a screenshot with me so that I can look into the matter and help you accordingly. Please redact any personal information while sharing the screenshot.

Keep me posted.

Best,

Emma

Answer:

Emma;  I am having the issue Jeannie described.  I have an album built I Google Photos which shows the album title in Pix-Star but with no photos. In Google Photos there ar 107 pictures in it. When I try to update in P-S I get a message that it is up to date. I built 2 more albums with different names but the same pictures and get the same result. I have 8 or so other albums that work correctly. I deleted them all and reloaded them, trying to link the problem gilevfirst. Same result. Pix-Star support says they've not seen this before and the problem must be on the Google side. Please advise. 

Thanks. Grant.

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Question: My photo parsonal

My photo recovery

Hello Raju,

Welcome to the Google Photos Help Community.

To assist you better, could you please confirm if you've deleted the photo permanently from the trash? If yes, unfortunately, there isn't any way to recover them. If not, please check if you see the photo on trash as you can always recover photos from the Google Photos app trash.

If you have back up & sync on, photos and videos you delete will stay in your trash for 60 days. You can recover deleted items by following the below steps:

1. Open the Google Photos app .
2. At the top left, tap Menu , then Trash .
3. Touch and hold the photo or video you want to recover.
4. At the top right, tap Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Incase, if you're unable to restore from the Google Photos, the following things could be the reasons:

1. Photos and Videos moved to trash more than 60 days ago.
2. Photos and Videos moved to trash, then emptied your trash.
3. Photos and Videos moved to trash permanently deleted from your trash.

Here's a useful help center article for more information on how to "See if you can restore deleted photos & videos".

If that's not the case, could you please elaborate the post in detail?

Keep me posted.

Best,

Sonya

Answer:



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Question: Why filed fotos are not removed automatically and need to go to Archive?

Find out whether Archive file is a duplicate of albums

Not everyone archives photos as soon as they're placed in an album. Everyone has their own prefences about what should and should not be archived which is why Photos does not auto-archive anything. The assistant will make suggestions occasionally about things to archive such as screenshots or photos of receipts, but again they're just suggestions since everyone chooses to manage their photos differently.

Answer:



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Question: All the faces in my photos are not detected by google photos. Why??

I have many photos of my friend and they have been uploaded. Still google can't detect their face.



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Question: Why did Google Cloud delete my pictures when updating itself?

I have logged into my gmail account after speaking with someone that works at Google to locate my ph…

I have logged into my gmail account after speaking with someone that works at Google to locate my photos on a PC rather than my phone since there apparently gaps in my time-line. When I logged into my gmail and click the top right 3x3 matrix I then clicked on the one for photos and drive. None of my photos from all of 2015-2017 years were on any of them. I have checked the trash bin and back up history. there was nothing in the trash bin that I didn't place there also the photos in the bin our from this current year and not the ones I'm missing after a google photo update and then a factory reset all on its own. None of the advice on the website has been much help and it's very concerning that Google does not not have a custom care hot-line when a problem can not solve though forum pages. How am I suppose to get my photos back?

Answer:



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Question: SMS pictures say saved, but the are not in Google Photos or my phone gallery.

I have a Samsung Galaxy 8+. All pictures from SMS say saved, but are not in google or gallery. I hav…

I have a Samsung Galaxy 8+.  All pictures from SMS say saved, but are not in google or gallery. I have looked at downloads also.  When I go back to save again, it says already saved.........but I can't locate.  This just started a few days ago.

Answer:

I would recommend posting in a Samsung forum for help finding these photos. We're here to help with issues within the Google Photos app or website.

Answer:

If you are unable to find them in Photos, Gallery, or any other app then yes it's a Samsung issue. It would be a Google Photos issue if that was the only app that didn't see them, or they being downloaded within the Photos app.

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