Google photo QA: Photo Books checkout "Postcode is required" issue

Question: Photo Books checkout "Postcode is required" issue

I'm trying to purchase a photo book but, after entering all the details, it says that a postcode is …

I'm trying to purchase a photo book but, after entering all the details, it says that a postcode is required despite I have been doing everything correctly.

Answer:

Hi Colella,

Have you checked through the order forms if you have entered your post code correctly? You can Google your post code for the area you live so you can put it correctly.

Please let us know own if that helps.

Best,

tarhe

Answer:

Hi Colella,

Are you placing an order from the US and also shipping it within or outside US?

Have you tried using another browser to see if it helps?

Best,

tarhe

Answer:

I am having the same issue and no I am not placing the order from the US, but it does not say it has to be in the US as long as you can choose your country in there as well.

For me, this is an issue in both the Android app and desktop web.

Answer:

Hi Aurelian,

You can only ship within the country where you bought the photo book. For example, if you ordered the book in the U.S., you can only ship it within the U.S.

If this is not the case, I'll have to escalate the issue to find out more.

Best,

tarhe

Answer:

Hi Aurelian,

You may want to contact the Google pay support with the link below to see if your Google pay account matches the address you're using there.

https://support.google.com/pay/answer/7644089?hl=en

Please post back to let us know the outcome.

Best,

tarhe

Answer:

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Question: Samsung

Hi Manoj,

Thanks for reaching out to the Google Photos Help Community.

To assist you better, let me know if you're facing any issues on Google Photos? If yes, could you please elaborate your post and help me understand the issue so that I'll be able to address your issue with the best possible solution?

Also, it would be great if you can share a few screenshots of the issue you're experiencing. Please don't share any personal or account information when sending the screenshots.

Keep me posted.

Best,

Nadia

Answer:

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Question: Same Google Account for 2 devices.

I don't want pictures from one device to show on the other device, yet I still want them backed up w…

Hi Katy,

The only option which I can think of is really a kludge (with several potential drawbacks). It would involve creating another account for one of the devices and then use Partner Sharing to transfer images from one account to the other. In this case, the all the images would show on one device. The major drawback is only one Partner Sharing relationship (either one way or both ways) can exist on a single account.

Otherwise, use a separate account for each device.

But really, the local cached copies are relatively small. Unless you are really crunched for space, it is easy to use it as designed and sync / show everything - thats what I do on two phones and my iPad.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: gmail says I can no longer receive or send email since I have used over 15 gb

I have searched the help site and I don't find correlatrion between email and drive storage

Hi Candice Jeanne,

This might help..

https://drive.google.com/settings/storage

Also see the "Learn more" under Storage Details.

Hope this helps.

Best regards, Dougsap (Volunteer Google Photos user)

Answer:

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Question: Why does face recognition not work for pictures uploaded before face recognition was activated?

First I want to say that the face recognition works properly for all pictures I uploaded after the a…

First I want to say that the face recognition works properly for all pictures I uploaded after the activation of face recognition. But I want face recognition also to work for my older pictures.

This is what I did so far:
1. I waited for three weeks (maybe the algorithm needs some time)
2. I downloaded some example pictures and uploaded them again and then face recognition was able to find the faces. But I don't want to do this for around 7000 pictures.
3, I have the same issues in the browser and android

I hope you can help me

Thanks

Answer:

Hi Dominik,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand your concern regarding face group. For this, please try to toggle the below settings:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap Menu Settings Group similar faces.
Turn off Face grouping.
Turn on Face grouping.

Note: Once you turn on the face grouping, Google Photos does take a certain amount of time to scan the photos and add them in the 'People' folder. I'd suggest you to sit back and relax and wait for a couple of days.

If the issue persists, please follow these steps:

Sign out of your Google account and sign back in.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.
Take a look at your Wi-Fi connection and make sure it's up and running (it doesn't hurt to disconnect it and reconnect it).

Keep me posted.

Best,

Nadia

Answer:

I agree with Dominik. Test : I took pictures of... my old pictures formerly uploaded on the app. The day after, I was recognized in these "new pics" (I can see the frame of the Ipad so I'm sure it's the copies) but not in the actual ones. Conclusion : recognition seems to word only for pics uploaded after face recognition was activated.

Moreover, if it were a question of time, face recognition in the "news pics" woud have taken more than one night, wouldn'it?

Sorry, my english is not perfect.

Answer:

Same experience, it doesn't work on past pictures, recognition works only on new photos. This is really an odd feature, do I need a local application in order to recognize my pictures? Like Picasa ????

Answer:

Hi Dominik,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand your concern regarding face group. For this, please try to toggle the below settings:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap Menu Settings Group similar faces.
Turn off Face grouping.
Turn on Face grouping.

If the issue persists, please follow these steps:

Sign out of your Google account and sign back in.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.
Take a look at your Wi-Fi connection and make sure it's up and running (it doesn't hurt to disconnect it and reconnect it).

Keep me posted.

Best,

Nadia

Answer:

Same problem here. I've been uploading through the web thousands of all my old pictures from 2000~2015 into new albums and Google Photos is not recognizing any new face. It's only recognizing some of the previously known faces. Please fix this or add an option to force the face recognition.

Answer:

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Question: My gmail account was deleted. Is there a way I can recover the photos?

I'm trying to link the photos/videos from my work account which was deleted to put them on my person…

Hi Leah,

If it was a work account, you could try contacting the IT Administrator for email there and see what they say.

There is no way that anybody here could help you recover photos from an account which has truly been deleted.

Good luck,

Dougsap (volunteer Google Photos user)

Answer:

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Question: How do I backup photos from an old email account

I'm trying to recover all information before update and I am not receiving any additional updates be…

Hello Natasha,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Also, let me know if you're able to access your old Gmail account? If not, I'd suggest posting your issue to the Gmail Help Forum for further assistance.

Keep me posted.

Best,

Sonya

Answer:

My current gmail is: nchampion2.nc@gmail.com ....but my photos are being backed up by another address: nchampion2.NC@gmail.com. How can I get my info from that account? I need my photos backed up to my current gmail address.

Answer:

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Question: Old backed photos are not showing in my main device after clearing Google Photos data

I cleared Google Photos app data due to issue where app wasn't apple to recognize Screenshot folder …

I cleared Google Photos app data due to issue where app wasn't apple to recognize Screenshot folder which previously recognizes. After I cleared Google Photos app data, I started the app and allowed it to access my photos and files. Then getting your photos message appears without getting my old backed and synced photos even after the process was completed.

I can access my old backed and synced photos from desktop and my other android devices! Buy not from my main device!

Regards,

Answer:

Try this:

Tap the Menu at the top-left of the Photos view in Google Photos App.
Tap your email address (or small down-triangle) and select Remove Active Account (or on an IOS device, select Manage Accounts and toggle off your active account)
Shut down, then restart your phone.
Login again on the Google Photos App to your Google Photos Account.
Wait until Getting Photos finishes; this could take some time (even though already backed-up images are merely being indexed, not uploaded again).
Check to see if the App (and camera) now function normally.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

Dear Lobalobo,

The Remove Active Account option isn't there.

See attached.

Answer:

I'm trying to find my Google photos that are on another device but that phone doesn't work so I need to log in with a different email how do I do that when my phone my new phone has a different email than that

Answer:

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Question: how to delete pic.

delete,i want to delete pic.& not beable to get them back

Hi Geno fleetwood,

As mentioned in https://support.google.com/photos/answer/6128858?hl=en&ref_topic=6128848&co=GENIE.Platform%3DAndroid&oco=1 this help page,

To delete photos/videos,

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap and hold a photo or video you want to move to the trash. You can select multiple items.
At the top right, tap Trash Move to trash.

Answer:

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Question: I have a complicated issue. I have two accounts synced up to my Google Photos app on my phone. I accidentally synced my phones photos onto my work account. I do not want that. I want to keep the photos on my Photos app but not on my work account. How do I get rid of the photos on my work account but not on my phone?

I tried to unsync the accounts and accidentally put my question on a different forum which probably …

I have a complicated issue. I have two accounts synced up to my Google Photos app on my phone. I accidentally synced my phones photos onto my work account. I do not want that. I want to keep the photos on my Photos app but not on my work account. How do I get rid of the photos on my work account but not on my phone?

Answer:

Hi Isabelle R!

To turn off the account in Photos: open the Photos app, and select the three lines menu at the top left. There tap your email, and in the list, select the second account. Turn off Auto Backup for this second account. Then return to the menu, and click on

— Delete active account (if needed, you can turn it on again)

So you turn off sync. After that, select the entrance to Photos through the browser

https://photos.google.com

and delete all the photos from your account for work.

UPDATE:

This recommendation was relevant in previous versions of G Photos.

At this time, you just need to turn off sync

Answer:

This hits very close to the issue I have. I have a personal account and a work account. I want to keep the photos for each separate. On my desktop computer, I was able to delete the work photos from the personal account, and vice-versa. So when I log into the personal account, I only see the personal photos, and in the work account only see the work photos.

However, on my Android phone and tablet, they are still mixed. Both accounts also show all the photos on my device, is there any way of having the app show only the photos I've uploaded to that account, and nothing else?

Answer:

User onathan Ellis 2953 wrote:

"This hits very close to the issue I have.

I don't think this is close.

For an application on Android, there is always a solution: this is cleaning and reinstalling in the device:

• delete Photos or updates for it;

• delete data from the Google Play Services app, this data will be restored when tap on this icon ⚠ at the top of the screen in a minute;

• delete cache in Storage;

• close all tabs on the screen, and restart the device;

• then update the G Photos app, and make its settings.

After that, wait a while, wait for file synchronization, and see the result

Answer:

Turning off the sync did not help. The photos still show up in my work folder even though I turned the sync off. It would be so much more helpful if Google went back to allowing us to delete the active account.

Answer:

Turning off the sync did not help. The photos still show up in my work folder even though I turned the sync off. It would be so much more helpful if Google went back to allowing us to delete the active account.

Answer:

Answer:

User onathan Ellis 2953 wrote:

"This hits very close to the issue I have.

I don't think this is close.

For an application on Android, there is always a solution: this is cleaning and reinstalling in the device:

• delete Photos or updates for it;

• delete data from the Google Play Services app, this data will be restored when tap on this icon ⚠ at the top of the screen in a minute;

• delete cache in Storage;

• close all tabs on the screen, and restart the device;

• then update the G Photos app, and make its settings.

After that, wait a while, wait for file synchronization, and see the result

Answer:

Hi Isabelle R!

— Delete active account (if needed, you can turn it on again)

So you turn off sync. After that, select the entrance to Photos through the browser

https://photos.google.com

and delete all the photos from your account for work.

UPDATE:

This recommendation was relevant in previous versions of G Photos.

At this time, you just need to turn off sync

Answer:

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Question: On my Google photos there is no option to use mobile data to backup, it's there on my phone but not on my tablet

I've updated the app, but there are no buttons for mobile data

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Question: restore my permenantly deleted photos and videos

I have unexpectedly deleted photos and videos permanently in my google photos on 25th Oct 2019.. I n…

I have unexpectedly deleted photos and videos permanently in my google photos on 25th Oct 2019.. I need those photos and videos to be restored. Those are memories of my new born baby. I don't have any back up on my system also. Kindly help me out of this.

Answer:

I am sorry to hear that, but permanently deleted pictures can't be restored hélas.

Permanent = permanent.

Why oh why did you do this - until we understand why users are doing this, we can't ask Google to make the app even more foolproof.

PS: did you check the website at photos.google.com when you log-in with the same account as used in the backup-settings of the app?

Answer:

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Question: Can you give me money

Rashka boy

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Question: WhatsApp photos not backed up

I recently switched from android to iPhone and wiped my android because I believed all my data was s…

I recently switched from android to iPhone and wiped my android because I believed all my data was stored in my account. When I downloaded google photos for iPhone I had all my photos there except the WhatsApp ones, does this mean they weren't backed up and are lost forever?

Answer:

If these WA-threads were not deleted long ago, they still can be viewed if you are allowed to install the WA-app on your iPhone. And then you can switch-on the syncing for that folder in the backupsettings of the Google-app.

Else you can do nothing about.

But you should be aware that WA murders pictures and movies: as long as they stay in WA itself, they are good enough. But compared to original pictures & movies they have lost a lot of quality and their original dates also. So if uploaded now, they all will get todays date and that is quite uncomfortable.

When using Google Photos, you also should use Google Photos for good quality sharing.

Answer:

If these WA-threads were not deleted long ago, they still can be viewed if you are allowed to install the WA-app on your iPhone. And then you can switch-on the syncing for that folder in the backupsettings of the Google-app.

Else you can do nothing about.

When using Google Photos, you also should use Google Photos for good quality sharing.

Answer:

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Question: Nikon hjii

Bukoariggy

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Question: All text messages say download then wont

Text messaes all say download

We cannot help with text message issues in the Google Photos forum. Please post in a forum for you phone service carrier or phone manufacturer.

Answer:

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Question: Won't let me save videos

I will not let me re-save any of my videos. It keeps saying "oops. Something went wrong. Please try …

I will not let me re-save any of my videos. It keeps saying "oops. Something went wrong. Please try again." It's been like this for the past couple of days. I'm very frustrated because I cannot save the videos I want on my phone.

Answer:

Hi Tess,

There's a couple of things you can try to start:

1. Try downloading other photos and videos to see if you have the same issue.

2. Log on to Google photos via the web and see if you can download from there.

3. Uninstall and reinstall the Google photos app and try downloading again.

Nikki

Answer:

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Question: Photos no longer backed up

A few days ago, my phone, a Samsung Galaxy s7 was accidentally reset. I had thought that everything …

A few days ago, my phone, a Samsung Galaxy s7 was accidentally reset. I had thought that everything was backed up. However, when I turned my phone back on and set it up again, all of my folders of photos except two, snapchat and downloads showed up in the photos on Google photos. I had thought that these photos were backed up, as they were previously in Google photos. Is there any possible way that I can get these photos back? They are very important to me.

Answer:

Unfortunately, the Google Photos app can be confusing. On your phone the Google Photos App will display all of either: images backed up to Google Photos from any device; images captured by that device even if not backed up to Google Photos. This has led many users to assume that images visible in Google Photos on their phones are backed up when really they are displayed only because they were captured on that phone. My fear is that this is what has happened to you, in which case I'm not optimistic about your chances of recovering the images. That said, below are general troubleshooting steps for lost images:

An initial question for you is whether you ever recall seeing your images anywhere but on the phone (or similar device) that you used to take the pictures. More specifically, did you ever see your images at Google Photos (photos.google.com) on a browser of your laptop or tablet or other device? If not, though this is no comfort, I know, it is possible that the images were never actually backed up but perhaps merely queued to back up (a distinction that is sadly confusing on many phones and tablets). If the answer is that you have viewed the photos at the Google Photos site, there is an excellent chance that they are there and that you will be able to recover them.

In any case, in searching Google for missing images you should check the following sites (being sure to sign in with the same Google Account you used on the phone or device with which you took the pictures):

photos.google.com
photos.google.com/trash
get.google.com/albumarchive
drive.google.com (in the Google Photos Folder, if one exists)
https://photos.google.com/search/_tra_ (Recently Added)
https://photos.google.com/albums (People, Places, Things, etc.)

If you still can't find the images, and you no longer have your old phone, I'm afraid that there is nothing that can be done.

Answer:

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Question: All my google photo and my device photo gone!!Because of the "FREE UP SPACE" !!!

All my google photo and my device photo gone!!Because of the "FREE UP SPACE" !!! I click the FREE UP…

All my google photo and my device photo gone!!Because of the "FREE UP SPACE" !!!

I click the FREE UP SPACE feature , then all my photo in google photo and my device gallery also gone.

All disappear , i searched the TRASH and ACHIEVED also nothing !!

I know this feature make all people photo lost , please do something google !!!!!!!!!!!!!!!

We really need the photo back !!!

Using HuaWei P30 PRO !

Answer:

Hi wendy liew,

Please visit https://photos.google.com using web browser and make sure that your photos are safe.

Also let me know the status, so that I can assist you further.

Answer:

Hi Barry ,

All my photo gone in my google photo.

it does not have any photo in my google photo and my device gallery.

Please help me !!!

Answer:

Wendy liew, "Free up space" will only delete the photos/videos which was backed up into Google Photos.

Please login the same account in Google Photos web version(https://photos.google.com) and visit the following links

https://photos.google.com/trash
https://get.google.com/albumarchive
https://drive.google.com(in the Google Photos Folder, if one exists)
https://photos.google.com/search/_tra_ (Recently Added)
https://photos.google.com/albums (People, Places, Things, etc.)
There is a small chance that you can restore the photos using a recover deleted photos app.

If you still can't find the images, I'm afraid that there is nothing that can be done.

Answer:

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Question: Are there any restrictions on the type of photos synced to my Google account (and not shared)?

Restrictions on photo content synced to Google

Hi MPrede,

Thanks for reaching out to the Google Photos Help Community.

It looks like you're referring to the format of photos/videos that can be backed up on your Google Account. If so, please visit this help center article for more information on file sizes and types that can be backed up on an account.

If that's not the case, please elaborate your query in detail for me to assist you better.

Keep me posted.

Best,

Nadia

Answer:

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Question: I just want every photo i take with each of my devices to go to one place in Googlee photos. How do

I just want every photo i take with each of my devices to go to one place in Googlee photos. How do …

I just want every photo i take with each of my devices to go to one place in Googlee photos. How do I set up each of my devices to send photos to Google Photos. Basically and simply I want a backup of all my photos taken with each device. Simply a backup. Like a File Manager in Google Photo

Answer:

Hi Geoff Manana,

Thank you for posting to the Google Photos Forum today, you can easily do what you want.

As long as you sign into each device with exactly the same Google account, turn on your backup and sync option. Then everything will be synced to the same Google Photos account.

If you have anymore follow up questions, please let us know.

Have a lovely day 😊

Answer:

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Question: How do I import photos from Google Photos to iMovie on a MacBook Air?

How do I import photos to iMovie from Google Photos on a MacBook Air?

Hi Seth Mckinney,

Thank you for posting to the Google Photos Forum today,

The easiest way to do this would be to add all the videos/photos/gifs you want use in your project into an album. Then just select them all and download them directly to your Mac. Then just unzip them.

If you have anymore follow up questions, please let us know.

Have a lovely day 😊

Answer:

You should add them in a Google Photos album, then download the album into your computer with all of your selected photos and videos. After that voa la!

Answer:

That is fantastic. So you need to download them into a "local" folder. But what if I need to pick up a new picture? Do I download them manually one by one?

Is there a "on-the-air" solution?

Answer:

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Question: I just downloaded google photo app on iphone 6. faces group, but no "who's this" function?!

newly downloaded app. click on search bar, faces show up. Click on face, all faces in that group app…

newly downloaded app. click on search bar, faces show up. Click on face, all faces in that group appear. no "who's this" function appears. tried clicking on several photos. can't figure ut how to tag faces through iphone app or through google photo on my macbook!!

Answer:

Hi Tara,

Thanks for posting in the Google Photos Help Community.

To assist you better, could you please confirm if you've tried the exact below steps on your iOS device:

At the top of a face group, tap "Add a name"
Enter a name or nickname. Now you'll be able to search with that label using the search box. Only you will see the private face labels you choose, even if you share those photos.

If you still don't find the option to add a name, on your iOS device, try doing a software update to its latest version and try playing them on the Google Photos app again.

If this doesn't work, try some of these basic troubleshooting steps:

Sign out of your Google account and sign back in.
Delete the Google app(s) and reinstall again.
Restart your iOS phone: Hold the power button (top right edge of device) and home button (bottom circular button beneath screen) together for about 5-7 seconds until you see an Apple logo; when you see the logo, let go (the phone isn't deleting anything, just refreshing).
Take a look at your Wi-Fi connection and make sure it's up and running (it doesn't hurt to disconnect it and reconnect it).

Keep me posted.

Best,

Sonya

Answer:

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Question: How to recover permanently deleted pictures

Recover permanently deleted pictures

Hi Surya Elagonda,

Sorry to say this. There is no way to recover the permanently deleted photos.

However please give a try for following methods to recover deleted items,

Visit https://get.google.com/albumarchive and search for your photos
There is a small chance that you can restore the photos using a recover deleted photos app.

Answer:

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Question: I am trying to backup my photos but its taking a lifetime for backup suggest what should i do

Updated google photos

Hi akshay,

What steps are you taking to backup your photos?

Do you have a fast internet connection?

How many photos do you have?

Answer:

I have hi wi fi connection of 5 mbps and i am trying to backup only 40 photos. The steps which i take is simple enough, as my backup and syn is always on and whenever i open google photos it automatically starts backing up. Before it didn't took so much time for say 1000 photos but now for only 40 photos it takes a long time and doesn't even backup and because of that i am forced to end backup as i can't sit forevere for backup. Please suggest what to do. I have tried to update google photos as well but it didn't work.

Answer:

Quite likely the uploadspeed of your internetconnection is too slow - especially when you have HD-movies between your pictures.

Just try: open the devicefolders via the 3 small lines > open the camerafolder > select the first picture and then select Make backup under the 3 dots.

Does that work?

Answer:

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Question: Google Photos not retaining image/video quality and not uploading

Hello. Is it just me or is anyone else experiencing major problems with Google Photos? I have been u…

Hello. Is it just me or is anyone else experiencing major problems with Google Photos? I have been using GP for years without any of these issue but now I am concerned that the images and videos I have saved with GP are being corrupted. I have noticed that none of my videos or photos are being uploaded with the same quality as I shot them in, 1080p for videos and RAW, no noise images for photos. No matter how long I wait the images and videos are still at very low quality and even when downloading them they are still at that low quality and not the original resolution I shot them in. This is very concerning because I have chosen the Original Quality option. On top of this, I can also no longer upload directly from my MAC. It gets stuck in processing and will not move forward. Has anyone found solutions to these problems? I usually rely on GP to share client videos and photos but I cannot do that if GP doesn't portray the images and videos as they are meant to be consumed, especially seeing as we pay for the feature to retain the original image quality. Any help would be awesome!

Answer:

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Question: how to find which photo not back up

assume I take 10 photos each day, for one year. I upload 5 photos to google photo each day. after on…

assume I take 10 photos each day, for one year. I upload 5 photos to google photo each day. after one year, how can I identify which photo I did not upload to google photo? I dont like auto sync, and there is no need to back up all all all my photos. When I use iphone, the photos which are not back up will have a little icon indicates that. However, there is no icon in the android version of google photo there is no icon to indicate which photo I do not upload.

Please help me. How can google you only add this amazing feature to IOS?

Answer:

Hi Adson,

To check which photo hasn't been backed up on Android:

Select a photo. If a photo hasn't been backed up, at the top, you'll see Back up .

2. Check all photos that have been backed upOn your computer, go to photos.google.com. Every photo and video you see here is backed up.

Nikki

Answer:

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Question: Will syncing a new additional device to existing Google Photos account replace the current data?

I want to backup pictures from an old phone to my Google Photos account.

Hi Courtney,

Welcome to the Google Photos Product Help Forum!

>>>> Will syncing a new additional device to existing Google Photos account replace the current data?

No. It is possible to have multiple mobile devices Backup to the same Google Account.

Remember, never use the Garbage Can unless you want to deleted the image(s) Everywhere (on local device and in the cloud).

For critical irreplaceable images store them in multiple places / tools.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Courtney,

Welcome to the Google Photos Product Help Forum!

>>>> Will syncing a new additional device to existing Google Photos account replace the current data?

No. It is possible to have multiple mobile devices Backup to the same Google Account.

Remember, never use the Garbage Can unless you want to deleted the image(s) Everywhere (on local device and in the cloud).

For critical irreplaceable images store them in multiple places / tools.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Hi

Hi Hamza,

Welcome to the Google Photos Help Community.

I certainly understand the importance of being able to view photos. Could you please confirm, if you're able to see the photos on the web version of Google Photos?

In the meantime, please follow these steps on your iPad:

Sign out of your Google account and sign back in.
Delete the Google Photos app and reinstall again.
Restart your device.
Take a look at your Wi-Fi connection and make sure it's up and running (it doesn't hurt to disconnect it and reconnect it).

Please ensure that you're signed in to the right account on your device and check for the following things:

Are they in the trash: https://photos.google.com/trash.
If you suddenly lost your photos, they might have a different date. If a photo is added from a device with different date and time settings, the timestamp may be wrong. Learn how to change timestamps on photos.
Search for a person, place, or thing in the photo:

On your iPhone or iPad, open the Google Photos app .
At the top, type what you want to find, like "dogs", "New York City", or someone you've labeled.

If your search is coming up empty, try:

Search with a different keyword.
Search again in 3—5 days. It can take awhile for photos to be searchable.

Make sure back up and sync is on. Only backed up photos can be searched. Turn on backup.

You may also visit this help center article for more information on Finding photos.

Keep me posted.

Best,

Nadia

Answer:

Hi Hamza,

Thanks for writing back.

As you're able to view these photos on web version of Google Photos, could you please confirm, if you've tried the above mentioned steps?

Keep me posted.

Best,

Nadia

Answer:

Hi Hamza,

You're welcome.

Do write back if you have any additional questions.

Best,

Nadia

Answer:

====================End Question=====================

Question: Deleted all Photos albums with no local backups

I have contacted Google Drive Man and then he tell me to come to Google Forum and tell you that I ca…

I have contacted Google Drive Man and then he tell me to come to Google Forum and tell you that I cannot recover photo.

I have gone to picsaweb.google.com

I have no local or cloud backups.

I just want my 3500 photo back.

Answer:

Hi 4ushl,

I'm sorry for your lost photos. Are you trying to recover some photos you deleted? If so, how long ago?

But you still maybe able to log-in to get.google.com/albumarchive with the old account used in those years before 2016.

However: you also maybe in error, because many people who have used the Picasa-photosoftware in the past were not aware that their pictures were stored on computer only, but never got automatically uploaded to Picasaweb without any special actions from their side.

It always problematic to help people like you because you seem to have neglected your collection many years. And people always should have good copies on usb-disc or cd/dvd.

Then you would have been totally independant of all changes at Google since 2015.

Sorry

PS: if you use the old link correctly (picasaweb.google.com) you will be asked to log-in and if done correctly you also will arrive at get.google.com/albumarchive

Answer:

I'm sorry, there's nothing we can do here as only the Google Drive support team can try to recover files deleted from Google Drive. You may go back to them and ask if they can start the recovery process for you anyway.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: Switching from Pixel 2 to non-Google phone. I won't lose access to all of my Google Photos, will I?

I can't seem to find another post similar to this, so I figured I'd try asking. Long story short, I'…

I can't seem to find another post similar to this, so I figured I'd try asking.

Long story short, I'll be switching out my Google Pixel 2 for a non-Google phone. I have a bunch of photos on Google photos from the last couple years, and need to hang on to them. I believe the photos are bound to your Google account, so as long as that's active, you have your photos, but I wanted to be 100% sure before switching. Am I correct? Will my photos remain in Google Photos even if I don't have a Google device?

Answer:

Hi Daniel Summerhill,

You photos will be safe and will not be delete automatically, even if you use your account in any of your non-Google phones.

Still if you are hesitating, please do the following steps to ensure everything is going fine.

Backup all the photos/videos from your phone to Google Photos. To enable backup and sync, follow this https://support.google.com/photos/answer/6193313?hl=en&ref_topic=6156061&co=GENIE.Platform%3DAndroid&oco=1 help page.
Do not use "Freeup space option".
Logout your account from your phone.
Visit https://photos.google.com and make sure all of your photos and videos are safe.
Then login into new phone.

Answer:

I have an additional question to piggy back on the original one...if you switch to a non-google phone...will you still have the ability to store "unlimited" photos? Or does it change to a limited storage amount?

Thanks

Answer:

Joe Cofer,

If your backup size storage setting is "High Quality\

Answer:

Hi Daniel Summerhill,

You photos will be safe and will not be delete automatically, even if you use your account in any of your non-Google phones.

Still if you are hesitating, please do the following steps to ensure everything is going fine.

Backup all the photos/videos from your phone to Google Photos. To enable backup and sync, follow this https://support.google.com/photos/answer/6193313?hl=en&ref_topic=6156061&co=GENIE.Platform%3DAndroid&oco=1 help page.
Do not use "Freeup space option".
Logout your account from your phone.
Visit https://photos.google.com and make sure all of your photos and videos are safe.
Then login into new phone.

Answer:

====================End Question=====================

Question: O to send pictures by mail

Send by usmail

Liz, if your Photos are backed up to Google Photos, just download the Photos that you want to send via email and attached them to the email.

Are you experiencing any issues?

Liz, if your Photos are backed up to Google Photos, just download the Photos that you want to send via email and attached them to the email.

Are you experiencing any issues?

I just noticed that the photos I have uploaded to my Google Photos albums are being compressed by 90%. for example when I uploaded a 2,740 kb, file to google photos, with my settings at original size, they are compressed to 274 kb. I have my settings at Original size and have 11 gbs of my 15 Free gbs left.

I upload files via web, not sync/backup, using my PC and Chrome browser. I have now idea why the compression is happening or how to stop it. I really appreciate any help.

I did see one post that said to try and download a photo file and confirm that the file size is the compressed size, not original, which I did. Not sure what else to try.

Thanks!

Dena

Answer:

@Dena Meeder

You should confirm certaily the size by correct way.

▼Check on web

1) Go to https://photos.google.com/

2) Click a photo to expand

3) Click information icon ( i ) on the right-top

So, you can see pixel size and file size (MB) in about value.

▼Check by download

1) Go to https://photos.google.com/

2) Put a tick on left-top corner of a photo

3) Click 3-dot icon on the right-top to choose "Download

Some user tries to download a photo from Google Photos by right-click on the photo showing in browser page to choose "save an image file" in context menu of browser feature, but that way cannot download the image file saved in Google Photos, just getting a thumbnail on the web.

Answer:

====================End Question=====================

Question: Photo delete

Po

====================End Question=====================

Question: I want my january aur february 2018 months photos

I want my january and february 2018 months photos

Hi Saleha,

I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, Verizon, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: Recover reported photos

I took photos as evidence of a crime committed against my child. They were backed up to my Google (I…

I took photos as evidence of a crime committed against my child. They were backed up to my Google (I thought privately) but now appear on the timeline as blacked out. They did not contain any private areas but would be deemed as graphic violence. I'm wondering if someone reported them and how do I recover them?

Answer:

Hi Shannon,

Welcome to the Google Photos Help Community.

Meanwhile, just to let you know that all your photos and videos backed up to Google photos from your device are all private and only viewable by you unless you choose to share them via social media or shareable link. Rest assured that your Google Photos account is completely private and secure.

If you think someone might have access to your account, change your password immediately.

Also, Last account activity shows your sign-in history, including the dates and times that your Gmail account was used. You can also see the IP addresses which were used to access your account.

Keep me posted.

Best,

Sonya

Answer:

====================End Question=====================

Question: Google Photos downloaded photos to my hard drive and replaced the date and time

This morning I made a new folder on my hard drive inside the main folder already synced to Google Ph…

This morning I made a new folder on my hard drive inside the main folder already synced to Google Photos. I put into it some photos that I wanted to share that I had taken over the last year or so, 5 batches each having the date and time I took them.

So the Backup and Sync icon syncs all the files, no problem.

Later today, I suddenly notice the Backup and Sync icon spinning. Why? I haven't put any more photos into it. I click on the icon, and it tells me "Downloading\

Answer:

Hi Leeson,

Unfortunately we can't answer 'why' questions as Google do not give any explanations. All I can say is that I have never experienced photos being spontaneously downloaded, and have never experienced the embedded Date & Time being changed. The system file dates will be different due to the download creating new files at the instant of the download, so it will depend on which app you view the files whether this is a problem. For small batches like this it would be better to upload manually,

Regards,

Peter

Answer:

@Leeson

You should ask questions after correctly recognizing the difference between the shooting date and timestamp of the digital photo file.

Digital photo files have several dates and times, each with a different meaning.

1) Shooting date and time

2) File creation date and time

3) File editing date and time

# 1 is embedded in the file as metadata when taken with a digital camera, and will not change even if the upload and download are repeated unless the user intentionally changes it.

# 2 is called "timestamp", which even digital files other than photos has , and it changes on the terminal every time you copy or move (upload and download).

# 3 is also a "timestamp", but it changes when the user edits it.

At least, your photo's # 1 (metadata) should not change. Do you always show metadata on your PC?

Normally, the timestamp in the folder on the PC should not change even if you sync it with Backup and Sync, and we will not know why it happened without listening to your explanation more about the kind of date and time or other details.

Answer:

@Boiling Coffee:

The date and time that was changed is the Windows date and time that everyone sees when they open a folder. Here's a typical set of photos which I took on the 4th of August:

I didn't want to complicate the issue by referring to the other kinds of dates, most people don't know anything about them.

Answer:

@Leeson

What "the Windows date and time that everyone sees when they open a folder" you said is called the "timestamp" that all digital files are having. There are Date created or Date accessed as other timestamps, and the Operating System on any device use them to manage a file.

Your screenshot is showing 2 dates, which are "Date modified" and "Date taken".

Interestingly, all your "Date modified" are having a time added accurately just 1 hour to "Date taken".

This is just my imagination and asking as one possibility, did you shift the time zone on Windows just 1 hour? Or is your digital camera having 1 hour difference from Windows?

I think It is unlikely that such 1 hour gap will be caused by Backup & Sync failures. That is because the pictures folder specified to upload to Google Photos is actually synced with the Computers section of Google Drive, not sync directly to Google Photos. And the photo files saved in Computers section have the same "Date modified" as date used on Windows, also they don't change in the cloud since the first sync.

For explanation, suppose you took a photo with a digital camera and saved it in the SD card.

The digital camera creates the EXIF (Exchangeable Image File Format) and records "Date taken" as metadata in EXIF. This date in the metadata would be kept unless you edit it, but might be deleted by some kinds of editing the photo file.

Since shooting, the photo file has usually the same timestamp (Date created and modified) as a Date taken while being saved in SD card because it is programmed to save the file with the same timestamp as the shooting time.

After that, when you copy the photo file from SD card to Windows, "Date taken" of metadata and "Date modified" of timestamp are kept but "Date created" of timestamp change to the date copied to another location (Windows).

When you upload the above files to Google Photos, those are uploaded (copied) to the Computers section of Google Drive at the same time. Google Photos refers to "Date taken" of metadata and use it as a timestamp on Google Photos. However, Google Drive refers to "Date modified" of timestamp and use it for management.

In first sync perhaps,

1) "Date taken" = "Date modified\

Answer:

Additional information

The 1 hour difference could be due to DST. What you don't see in windows is the offset. For example, the first photo would have an System FileModifyDate of 2019:08:04 11:22:nn+01:00 where nn is seconds.

Windows adds the 1 hour offset to present Date modified

Answer:

oh dear, you really have got the wrong end of the stick, haven't you! The screenshot I uploaded was only an example of a folder to demonstrate to Boiling Coffee which timestamp was the relevant one out of the various timestamps he spoke of. It's not the actual folder with the problem, because I have now reimported the files, as I originally said I would. The time zone differences in the picture happened because my camera time zone is GMT and my laptop time zone is GMT+1. It's irrelevant to this issue.

I should have made it easier for you all by saying simply that the timestamp that was corrupted was the timestamp called "Date modified" and not any of the others, which in any case I have not changed.

Answer:

@Leeson

Yeah, you seem confusing to us.

Although PeteranDi added short information with piggybacking on the efforts of me, but have you read about my 2nd long posting?

It was rather misleading me that you uploaded an example of a folder to demonstrate to me, you should have explained in first with words that your screenshot is not the actual folder with the problem.

And like a that I explained, since Google Photos does not directly sync with the PC, the time zone shift (defect) on Google Photos should not affect the PC. And "Date modified" on Google Drive that synced with local drive does not change unless you edit the file.

Backup & Sync will overwrite the file having the old date with the file having the new date only if either "Date modified" on the cloud or local drive is updated.

If you have witnessed it, I have no idea other than guessing that some accident has changed the "Date modified" on the cloud. However, if the changing "Date modified" often occur despite your unintentional, it would be a bug and annoying. Many potential bugs relation to Backup & Sync has been discovered in the past, and I still believe that Backup & Sync have more potential bugs.

What you should be concerned about is whether the quality of photos on your local drive has changed or not, rather than "Date modified" changing. If you're uploading in "original size" when syncing photos, don't worry about the quality.

If your only purpose is to upload photos to Google Photos, you could stop syncing with Google Drive.

Current Backup & Sync has only the upload function for Google Photos, and even if you keep the sync settings, it is not in sync with Google Photos. So after uploading, you can reject the accidental update from Google Drive by unsync the folder.

Answer:

@Leeson

You should refer to the whole of a thread below, a few users reported the behavior would be different depending on the version. I think that Backup & Sync still have more potential bugs and it always looks somebody at Google quietly correct the bug without letting us know.

https://support.google.com/drive/thread/15297378?msgid=15348900

Answer:

Additional information which I don't think has been covered yet:

If HQ uploads are used in Backup and Sync, the stub file in Google Drive/Computers is updated with a modification time at the instant of the conversion to HQ in Google Photos. Also, the downloaded version would be HQ

Answer:

@ Boiling Coffee

"I think that Backup & Sync still have more potential bugs and it always looks somebody at Google quietly correct the bug without letting us know."

Hard to believe how little interest the Photos a,d Drive teams seem to have in informing the users.Funny that the Google Suite Help Center publishes "Backup & Sync Release Notes\

Answer:

====================End Question=====================

Question: I don't want to archive

I don't want my photos app to automatically archive anything. Everytime I add photos it says that it…

I don't want my photos app to automatically archive anything. Everytime I add photos it says that it's going to upload them when the Wi-Fi comes on. How do I disable archiving?

Answer:

Hi Jeremy Huebner,

Nothing in Google Photos gets archived automatically, you may have the settings turned on for automatically backing up your photos though. You can find the instructions how to backup and sync your photos/videos to Google Photos at this link here.

Just choose which device you're uploading from and you'll find your answer, if after checking out that link you have anymore questions then please come back and ask us.

Take care.

Answer:

====================End Question=====================

Question: How can I use that color pop feature of google photo

I want some more to be color pop by Google photo

Hi Darshana,

the color pop processing is done automatically by Google Photos, mostly on photos of people, and it's not directly available as a manual option to users.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: the videos that i uploaded have a weird filter on it that makes them all look red. how do I fix it?

The videos seem to be red and have a weird filter when I upload them to google photos. I didn't do a…

The videos seem to be red and have a weird filter when I upload them to google photos. I didn't do anything to it and just used my phone camera and directly uploaded it onto google photos. How do I fix this? And BTW, it wasn't like this from the beginning. In the beginning, the video quality was the same as I took the video as. And i have the upload quality as original in the google photos settings.

Answer:

Hello Shyun,

Thanks for posting in the Google Photos Support community.

Does the video appear the same on your device before uploading it to Google Photos? If no, please give the below steps a try to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

I forgot to mention that it only has the weird filter when I see it on my computer. And when I try to download the video from google photos onto my computer, it has the red filter too (Only on my computer. On my phone, it was totally fine. And my computer is a mac book air.)

Answer:

Hello Shyun,

Thanks for keeping me posted.

I understand and will be happy to help further, please give the below steps a try once again in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Best,

Amanda

Answer:

====================End Question=====================

Google photo QA

Wednesday, May 4, 2022

Photo Books checkout "Postcode is required" issue

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