I have permanently deleted some photos
Hi Sk Hasan 9551,
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Find only photos that occupy capacity
My Google Photos account has a mix of pictures that upload via pixels that do not take up capacity a…
My Google Photos account has a mix of pictures that upload via pixels that do not take up capacity and photos that take up capacity.
How do I find only the photos that occupy the capacity?
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: backup
For over a year now i contantly have 4 photos waiting to backup,these are quite clearly old photos a…
For over a year now i contantly have 4 photos waiting to backup,these are quite clearly old photos as all my new ones backup successfully,please advise as this is most annoying!
Answer:
Hello David,
Answer:
====================End Question=====================
Question: Recovery of permanently deleted photos
Is there any chance of recovering permanently deleted photos from Photos
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: My ex cleaned out my files from trash as well how can i get them back
My ex has cleaned out everything on my Google accounts. Even deleted his email they were sent from. …
My ex has cleaned out everything on my Google accounts. Even deleted his email they were sent from. Google drive customer support is trying to restorebtheir part but I am needing my Google photos back as well. These are files I saved that he sent to me and I backed up and he got into my account and deleted everything to make it as if they were never there.
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Phone number for google photos
Phone number for google photos
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
I keep getting messages that i need to print out my photos, but i cant because im in the hospital, so os there a nunber i could call, or pay a fee for the photos to remain. greenej036@gmail.com or
Answer:
Thanks for the clarification, I'm sorry you're at a hospital.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
I need the number to Google photos customer service I just ordered a photo book and I want to make sure that it went through can I get Google photos customer service phone number
Answer:
Thanks for the clarification, I'm sorry you're at a hospital.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Is there any way to recover permanently deleted photos from google photos?
I deleted important photos that had some sentimental value. Is there anyway that you can get them re…
I deleted important photos that had some sentimental value. Is there anyway that you can get them recovered, like you can get files recovered from google drive?
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Why does Photo not found keep popping up in my google photos account even though it's false?
The message photo not found always pops up in all my photos on my desktop when viewing each of them …
The message photo not found always pops up in all my photos on my desktop when viewing each of them despite the fact that the photos are successfully backed up to my google account. Anyone know why the message always pops up despite the fact that it's a lie and not cause I am able to still clearly view every photo in my google account which means the message photo not found is and not
Answer:
Install Chrome as your secundary browser for Google applications only and don't add any extension.
Answer:
====================End Question=====================
Question: My Google photos is stuck in uploading.
My Google photos is constantly showing uploading. But the count is not reducing. It is stuck at the …
My Google photos is constantly showing uploading. But the count is not reducing. It is stuck at the same number.
Answer:
Hi Cube,
it's unfortunately not possible to tell which photos take up space in Google Photos and which don't.
However, if you don't mind changing the photos you upload from non-Pixel devices at original quality, and slightly reduce their quality, you may recover their storage by compressing them to High Quality as explained in this help page under Reduce the size of your photos & videos https://support.google.com/photos/answer/6220791 Before you do, be sure to read all the help page to understand what High Quality involves.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi Cube,
it's unfortunately not possible to tell which photos take up space in Google Photos and which don't.
However, if you don't mind changing the photos you upload from non-Pixel devices at original quality, and slightly reduce their quality, you may recover their storage by compressing them to High Quality as explained in this help page under Reduce the size of your photos & videos https://support.google.com/photos/answer/6220791 Before you do, be sure to read all the help page to understand what High Quality involves.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: backup
For over a year now i contantly have 4 photos waiting to backup,these are quite clearly old photos a…
For over a year now i contantly have 4 photos waiting to backup,these are quite clearly old photos as all my new ones backup successfully,please advise as this is most annoying!
Answer:
Hello David,
Thanks for posting in the Google Photos Support Community.
I understand that you're unable to backup your photos and I'll be happy to help you. Maybe the photos weren't uploaded successfully at the first place to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon 
(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.
(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.
In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.
Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:
- Close the Google Photos app and re-launch it.
- Sign out and sign back in to Google Photos with the same Google Account.
- Clear App data:
- Open your device's Settings app (not the Google Settings app).
- Touch Apps.
- Select Google Photos in the list.
- Touch Clear data.
- Update the Google Photos app on your Android phone:
- Visit the Google Play Store.
- Open Google Photos.
- Touch on Update.
Let me know how it goes.
Best,
Amanda
Answer:
====================End Question=====================
Question: Recovery of permanently deleted photos
Is there any chance of recovering permanently deleted photos from Photos
Hi Rahul,
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: My ex cleaned out my files from trash as well how can i get them back
My ex has cleaned out everything on my Google accounts. Even deleted his email they were sent from. …
My ex has cleaned out everything on my Google accounts. Even deleted his email they were sent from. Google drive customer support is trying to restorebtheir part but I am needing my Google photos back as well. These are files I saved that he sent to me and I backed up and he got into my account and deleted everything to make it as if they were never there.
Answer:
Hi Jordyn,
I'm really sorry for the precious memories you lost.
It’s unfortunately not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
Only the Google Drive support team can try to recover your deleted photos and files, there's no similar service for Google Photos. So I suggest that you wait to see what they can do.
In addition I recommend these steps for securing your Google account and data:
- do a security checkup of your account https://security.google.com/settings/security/secureaccount?continue=https%3A%2F%2Fmyaccount.google.com%2F
- do a privacy checkup of your account https://myaccount.google.com/privacycheckup?continue=https%3A%2F%2Fmyaccount.google.com%2F
- change your Google account password https://support.google.com/accounts/answer/41078
- be sure to enable 2-step verification, this is highly recommended as it makes more difficult to compromise your account https://www.google.com/landing/2step/
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Phone number for google photos
Phone number for google photos
Hi Ed,
can you please tell us something more on what you would like to do tiwh or know about Google Photos?
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
I keep getting messages that i need to print out my photos, but i cant because im in the hospital, so os there a nunber i could call, or pay a fee for the photos to remain. greenej036@gmail.com or
Answer:
Thanks for the clarification, I'm sorry you're at a hospital.
Google Photos offers phone support only for Google One customers, here are the contact options if this is the case https://one.google.com
As far as I know Google Photos doesn't issue notifications advising to print photos. Anyway, you can ignore the notifications if you aren't interested in printing the photos.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
I need the number to Google photos customer service I just ordered a photo book and I want to make sure that it went through can I get Google photos customer service phone number
Answer:
Thanks for the clarification, I'm sorry you're at a hospital.
Google Photos offers phone support only for Google One customers, here are the contact options if this is the case https://one.google.com
As far as I know Google Photos doesn't issue notifications advising to print photos. Anyway, you can ignore the notifications if you aren't interested in printing the photos.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Is there any way to recover permanently deleted photos from google photos?
I deleted important photos that had some sentimental value. Is there anyway that you can get them re…
I deleted important photos that had some sentimental value. Is there anyway that you can get them recovered, like you can get files recovered from google drive?
Answer:
Hi Yuki,
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Why does Photo not found keep popping up in my google photos account even though it's false?
The message photo not found always pops up in all my photos on my desktop when viewing each of them …
The message photo not found always pops up in all my photos on my desktop when viewing each of them despite the fact that the photos are successfully backed up to my google account. Anyone know why the message always pops up despite the fact that it's a lie and not cause I am able to still clearly view every photo in my google account which means the message photo not found is and not
Answer:
Install Chrome as your secundary browser for Google applications only and don't add any extension.
Besides: you need a rather fast internetconnection, because Google Photos is heavy duty.
Answer:
====================End Question=====================
Question: My Google photos is stuck in uploading.
My Google photos is constantly showing uploading. But the count is not reducing. It is stuck at the …
My Google photos is constantly showing uploading. But the count is not reducing. It is stuck at the same number.
I am using Android 8.1 and latest version of Google photos.
I tried uninstalling updates, clearing cache, removing my account from Google photos, rebooting the phone and then re-associating my Google account, installing updates.
But even then it's not working.
Back up and sync is enabled in all the device folders.
Please help.
Answer:
Hey Shreya,
Answer:
====================End Question=====================
Question: Why is the quick scroll button missing from a Google Photos album?
I currently have two Google Photos albums on my LG phone. On one of them, when I start to scroll thr…
Answer:
Hey Shreya,
Thanks for posting in the Google Photos Support Community.
Could you please try the same on a different device/account (if possible) to check what happens next and to know if this is a device specific issue or account related issue.
Let me know how it goes.
Best,
Amanda
Answer:
====================End Question=====================
Question: Why is the quick scroll button missing from a Google Photos album?
I currently have two Google Photos albums on my LG phone. On one of them, when I start to scroll thr…
I currently have two Google Photos albums on my LG phone. On one of them, when I start to scroll through the pictures, a white quick scroll button (sometimes called a scrubber) appears on the right side of the screen, enabling me to quickly scroll through the pics. However, on the other album, the white quick scroll button does not appear, thus forcing me to take a lot more time searching through the hundreds of pics. How can make that button appear?
Thanks!!
mitch
Answer:
Hello there,
Answer:
====================End Question=====================
Question: I need help finding my photos, I recently moved original quality to high quality and they got lost
So I tried to open up space on my account and switch from original quality to high quality, but I've…
So I tried to open up space on my account and switch from original quality to high quality, but I've noticed a ton of missing pictures, most of them from 2014-2016. I used the tool in Google Photos to change from Original Quality to High Quality, I've signed in and out to see if they would "re-sync\
Answer:
@Steven
Answer:
Hello there,
Thanks for posting in the Google Photos Support Community.
I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:
- Check your internet connection (mobile data).
- Close the Google Photos app and re-launch it.
- Sign out and sign back in to Google Photos with the same Google Account.
- Clear App data:
- Open your device's Settings app (not the Google Settings app).
- Touch Apps.
- Select Google Photos in the list.
- Touch Clear data.
- Update the Google Photos app on your Android phone:
- Visit the Google Play Store.
- Open Google Photos.
- Touch on Update.
Let me know how it goes.
Regards,
Amanda
Answer:
====================End Question=====================
Question: I need help finding my photos, I recently moved original quality to high quality and they got lost
So I tried to open up space on my account and switch from original quality to high quality, but I've…
So I tried to open up space on my account and switch from original quality to high quality, but I've noticed a ton of missing pictures, most of them from 2014-2016. I used the tool in Google Photos to change from Original Quality to High Quality, I've signed in and out to see if they would "re-sync\
Answer:
@Steven
"I used the tool in Google Photos to change from Original Quality to High Quality"
There are two different things:
- Changing from Original to High Quality for future uploads in https://photos.google.com/settings.
Note that now this action also urges you to recover storage. If you do not want this you must uncheck that option before you confirm which I would say is wrong (trying to be polite). The option should not be selected by default. - But if you want to compress ALL photos that do use storage you can go ahead, or select "Recover storage" in https://photos.google.com/settings
"I've signed in and out to see if they would "re-sync\
Answer:
====================End Question=====================
Question: How can 360-degree photos from the Huawei 360 degree camera be viewed in Google Photos?
Hello, I have a problem displaying 360 degree photos taken with a Huawei VR camera. Photos taken are…
Hello, I have a problem displaying 360 degree photos taken with a Huawei VR camera. Photos taken are displayed in Google Photos as a 180 degree image only, the other 180 degrees are blank. Google recognizes the photo only as a panorama photo. However, videos are displayed normally in 360 degree mode! What is it? Here is an example based on the included sample photo!
Answer:
====================End Question=====================
Question: Google Photos Taking Up Space
I've (intentionally) deleted Google Photos backups and have kept everything to device, still the Pho…
I've (intentionally) deleted Google Photos backups and have kept everything to device, still the Photos app is taking up about 800 MB of space. This storage isn't visible on Google Drive however. How can I recover this storage when I don't have anything saved to Photos (I even use Photos without an account).
Answer:
====================End Question=====================
Question: How can 360-degree photos from the Huawei 360 degree camera be viewed in Google Photos?
Hello, I have a problem displaying 360 degree photos taken with a Huawei VR camera. Photos taken are…
Hello, I have a problem displaying 360 degree photos taken with a Huawei VR camera. Photos taken are displayed in Google Photos as a 180 degree image only, the other 180 degrees are blank. Google recognizes the photo only as a panorama photo. However, videos are displayed normally in 360 degree mode! What is it? Here is an example based on the included sample photo!
Answer:
====================End Question=====================
Question: Google Photos Taking Up Space
I've (intentionally) deleted Google Photos backups and have kept everything to device, still the Pho…
I've (intentionally) deleted Google Photos backups and have kept everything to device, still the Photos app is taking up about 800 MB of space. This storage isn't visible on Google Drive however. How can I recover this storage when I don't have anything saved to Photos (I even use Photos without an account).
-I was thinking if I could tap "Clear Storage" in app options, but I'm not sure whether it will affect the data (photos and videos) literally on my device.
Any help would be appreciated.
Thanks.
Answer:
You can delete cache and data form the Photos-app without ruining anything. And if you also have a normal Gallery viewer on your phone, you even can switch-off the app completely (uninstall can be impossible).
Answer:
The Drive seems like not connected with this issue. It doesn't even show Google Photos backups there (which there are btw none). The photos app in it's options (via system settings) shows to be using 800mb of data (despite having no backups). I just wanna ask that whether clicking on "Clear Data" will affect any data in my internal storage or not?
Answer:
I'm using Galaxy A2 Core (and it comes with it's own Gallery) so I can definitely uninstall Google Photos app but I need it to edit the photos I take (because I like it's editor and the photos after editing keep their original date so there's no date confusion). So I was asking whether hitting "Clear Data" in app's system settings will affect the stuff in my internal storage or not.
Answer:
Free up space only removes photos ON YOUR DEVICE that have been backed up. THey would appear at photos.google.com
Answer:
Help I have the same problem. I don't use google photos at all and yet it is taking up 0.99GB of space on my account. How can I get this space back? Help!
Answer:
You can delete cache and data form the Photos-app without ruining anything. And if you also have a normal Gallery viewer on your phone, you even can switch-off the app completely (uninstall can be impossible).
Answer:
====================End Question=====================
Question: photos are missing after upload
I uploaded all of my wedding photos into an album. I noticed it says all the photos have been upload…
I uploaded all of my wedding photos into an album. I noticed it says all the photos have been uploaded (the photo count is correct) but 61 photos are not visible in the album. So, I uploaded the photos again. It says all went through yet the photos are still not visible. I created a separate folder and those 61 photos uploaded fine to that folder. When I try to move them from that album to my main wedding album, it says upload is complete but again, they are not visible. I want to have them all in one album. How can I fix this issue?
Answer:
====================End Question=====================
Question: my photos are black and not loading
restarted phone/ transfered to another phone/ connected to wifi
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: just downloaded back up and sync and deleted old version but my recent photos are not being uploaded
get upload and sync up and running
Are you on your desktop? If yes, there are 2 ways to back up your phone, camera, or storage card from your computer:
Answer:
====================End Question=====================
Question: I have pictures on my pixel and want to save to my laptop... How?
oplapt toy to pixel my on album the save /copyI can How
You can download them directly from https://photos.google.com weekly.
Answer:
====================End Question=====================
Question: How can I back up images from my phone while keeping the folder structure?
How can I keep the folder structure when backing up? Meaning if I have a receipts folder on my phone…
How can I keep the folder structure when backing up? Meaning if I have a receipts folder on my phone when backing up is there a way to automatically have a folder / album in google photos containing all the images from the receipts folder on my phone?
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Viewing photos by me only
How do I keep others from viewing my photos?
By not sharing any selected items and by keeping your phone locked.
Answer:
====================End Question=====================
Question: I need help with my password
I forgot my password
Answer:
Answer:
====================End Question=====================
Question: Can I hold videos locally in Google Photos?
I am trying to loop a video for a showroom display on my iPad (Chromecast!) and Google Photos has a …
I am trying to loop a video for a showroom display on my iPad (Chromecast!) and Google Photos has a loop feature for videos (which Apple does not have). I have the video up on google photos and I can see it on my iPad but when I try to play the video it constantly buffers.
Answer:
You can delete cache and data form the Photos-app without ruining anything. And if you also have a normal Gallery viewer on your phone, you even can switch-off the app completely (uninstall can be impossible).
PS: if you have a modern Android, you also can install the simple Galery Go viewer from Google, which is not connected to the internet at all.
Answer:
The Drive seems like not connected with this issue. It doesn't even show Google Photos backups there (which there are btw none). The photos app in it's options (via system settings) shows to be using 800mb of data (despite having no backups). I just wanna ask that whether clicking on "Clear Data" will affect any data in my internal storage or not?
Answer:
I'm using Galaxy A2 Core (and it comes with it's own Gallery) so I can definitely uninstall Google Photos app but I need it to edit the photos I take (because I like it's editor and the photos after editing keep their original date so there's no date confusion). So I was asking whether hitting "Clear Data" in app's system settings will affect the stuff in my internal storage or not.
Answer:
Free up space only removes photos ON YOUR DEVICE that have been backed up. THey would appear at photos.google.com
The space used by the app are photos that have not been deleted.
Answer:
Help I have the same problem. I don't use google photos at all and yet it is taking up 0.99GB of space on my account. How can I get this space back? Help!
Answer:
You can delete cache and data form the Photos-app without ruining anything. And if you also have a normal Gallery viewer on your phone, you even can switch-off the app completely (uninstall can be impossible).
PS: if you have a modern Android, you also can install the simple Galery Go viewer from Google, which is not connected to the internet at all.
Answer:
====================End Question=====================
Question: photos are missing after upload
I uploaded all of my wedding photos into an album. I noticed it says all the photos have been upload…
I uploaded all of my wedding photos into an album. I noticed it says all the photos have been uploaded (the photo count is correct) but 61 photos are not visible in the album. So, I uploaded the photos again. It says all went through yet the photos are still not visible. I created a separate folder and those 61 photos uploaded fine to that folder. When I try to move them from that album to my main wedding album, it says upload is complete but again, they are not visible. I want to have them all in one album. How can I fix this issue?
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Question: my photos are black and not loading
restarted phone/ transfered to another phone/ connected to wifi
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
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Question: just downloaded back up and sync and deleted old version but my recent photos are not being uploaded
get upload and sync up and running
Hello Martyn,
Thanks for posting in the Google Photos Support Community.
- Install Backup and sync.
- Upload photos from your browser.
- On your computer, download and install Backup and Sync.
- Sign in to the Google Account that you use for Google Photos.
- Select to back up only photos or videos, or all files.
- Select any folders you want to back up.
- Under "Photo & video upload size," select your upload size. Learn more about upload sizes.
- Click Start.
Here's a help article to know more about backing up photos and videos in Google Photos (computer).
Let me know if you have any questions.
Regards,
Amanda
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Question: I have pictures on my pixel and want to save to my laptop... How?
oplapt toy to pixel my on album the save /copyI can How
You can download them directly from https://photos.google.com weekly.
You can select up to 500 and the download is a zip-folder which should be unpacked to get a normal folder named Photos. Best to move the contents in a new folder named 2019 in the main Picture-folder and then delete the empty Photos-folder and the zip, because the next download also will be named Photos.
Because you have a Pixel, your pictures will have original quality.
Good luck
Answer:
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Question: How can I back up images from my phone while keeping the folder structure?
How can I keep the folder structure when backing up? Meaning if I have a receipts folder on my phone…
How can I keep the folder structure when backing up? Meaning if I have a receipts folder on my phone when backing up is there a way to automatically have a folder / album in google photos containing all the images from the receipts folder on my phone?
Answer:
Hi tr41l_bl4z3r,
Google Photos doesn't unfortunately preserve any local folder structure when uploading photos from an Android device. All the photos from all folders are uploaded to the photo library in reverse chronological order and you have to manually sort them into albums or accept the albums the Assistant may suggest.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
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Question: Viewing photos by me only
How do I keep others from viewing my photos?
By not sharing any selected items and by keeping your phone locked.
And you can switch-off the Google Photos app in the general app settings if you already have a normal Gallery viewer on your phone.
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Question: I need help with my password
I forgot my password
Hi Megan,
Welcome to the Google Photos Product Help Forum.
We are mostly user volunteers here, and have no access to accounts, etc.
This seems to be the most comprehensive source of data on recovery of Gmail addresses.
Excerpt:
Lost Password Recovery. The recover process can be started in either of two ways:
- Go to the Gmail sign in page at https://mail.google.com/ and after entering your e-mail address click the "Forgot password? link.
- Go directly to the start of the recovery process at https://accounts.google.com/signin/recovery
Try all possible recovery emails and recovery phones which you have access to. If possible, log into the recovery site from an IP address you have used previously.
Another thought, is that you MAY have saved your Google account password in the password management facility of a browser you don't use very often (Firefox, IE, Edge, Chrome...). If you think this is a possibility you might search ~password management~ with the name of the specific browser.
You will find more expertise on recovering accounts in the Gmail support forum.
Best regards, Dougsap (volunteer Google Photos user)
Answer:
Hi Megan,
Welcome to the Google Photos Product Help Forum.
We are mostly user volunteers here, and have no access to accounts, etc.
This seems to be the most comprehensive source of data on recovery of Gmail addresses.
Excerpt:
Lost Password Recovery. The recover process can be started in either of two ways:
- Go to the Gmail sign in page at https://mail.google.com/ and after entering your e-mail address click the "Forgot password? link.
- Go directly to the start of the recovery process at https://accounts.google.com/signin/recovery
Try all possible recovery emails and recovery phones which you have access to. If possible, log into the recovery site from an IP address you have used previously.
Another thought, is that you MAY have saved your Google account password in the password management facility of a browser you don't use very often (Firefox, IE, Edge, Chrome...). If you think this is a possibility you might search ~password management~ with the name of the specific browser.
You will find more expertise on recovering accounts in the Gmail support forum.
Best regards, Dougsap (volunteer Google Photos user)
Answer:
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Question: Can I hold videos locally in Google Photos?
I am trying to loop a video for a showroom display on my iPad (Chromecast!) and Google Photos has a …
I am trying to loop a video for a showroom display on my iPad (Chromecast!) and Google Photos has a loop feature for videos (which Apple does not have). I have the video up on google photos and I can see it on my iPad but when I try to play the video it constantly buffers.
Am I able to download the video into the Google Photos app on my iPad so it will stop buffering and then Chromecast it? Hold it locally?
Answer:
Hello Brad,
We appreciate your feedback and suggestions. Unfortunately, a feature to hold videos locally isn't available with Google Photos at the moment. I recommend sending this as a feedback to our product team directly. Here's how you can do so:
Let me know if you have any questions.
Answer:
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Question: My photo recovry
Audio manager delete my photos all recovery plz
if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
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Question: Google photos app continues to crash repeatedly. New Android update. Galaxy S7 active worked fine b4
Photos app keeps crashing. Just did an Android update, worked great before tgat. GALAXY S7 ACTIVE
Hello Steve,
Answer:
No, this did nothing. But, I already did that stuff. I cant completely uninstall and re install or I would try that too. So I optes for disabling the app altogether. Absolutely useless to me as it is. IM using AT&T photo storage instead
Answer:
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Question: I want to share a movie via fb messenger but it's giving an error. Plz help how can I share it?
I want to share a movie via fb messenger but it's giving an error. Plz help how can I share it?
Are you trying to share a movie that is backed up to Google Photos? If yes, could you please share the steps you have followed to do so?
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Question: Photo album name changes to chronological sorting in google drive
Is google working on a fix for our photo albums like (Family Outings) being changed to Chronological…
Is google working on a fix for our photo albums like (Family Outings) being changed to Chronological order when down loaded from take outs or google drive?
Answer:
Hello Brad,
Thanks for posting in the Google Photos Support Community.
- Open Google Photos and make sure you're signed in.
- In the top left, click Menu.
- Click Send feedback.
- Click Submit.
Here's a help article you can refer to - Steps to send us feedback.
Regards,
Amanda
Answer:
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Question: My photo recovry
Audio manager delete my photos all recovery plz
Hi Ravi,
if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
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Question: Google photos app continues to crash repeatedly. New Android update. Galaxy S7 active worked fine b4
Photos app keeps crashing. Just did an Android update, worked great before tgat. GALAXY S7 ACTIVE
Hello Steve,
Thanks for posting in the Google Photos Support Community.
I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:
- Check your internet connection (mobile data).
- Close the Google Photos app and re-launch it.
- Sign out and sign back in to Google Photos with the same Google Account.
- Clear App data:
- Open your device's Settings app (not the Google Settings app).
- Touch Apps.
- Select Google Photos in the list.
- Touch Clear data.
Let me know how it goes.
Regards,
Amanda
Answer:
No, this did nothing. But, I already did that stuff. I cant completely uninstall and re install or I would try that too. So I optes for disabling the app altogether. Absolutely useless to me as it is. IM using AT&T photo storage instead
Answer:
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Question: I want to share a movie via fb messenger but it's giving an error. Plz help how can I share it?
I want to share a movie via fb messenger but it's giving an error. Plz help how can I share it?
Hello Mesh,
Thanks for posting in the Google Photos Support Community.
If no, keep me posted.
Regards,
Amanda
Answer:
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Question: Photo album name changes to chronological sorting in google drive
Is google working on a fix for our photo albums like (Family Outings) being changed to Chronological…
Is google working on a fix for our photo albums like (Family Outings) being changed to Chronological order when down loaded from take outs or google drive?
Or are we just supposed to live with all our hard work being through away?
Thanks,
Answer:
Answer:
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Question: Google Photos not counting my storage quota , even it have about 2GB of photos ?
Ok Here , I have two google accounts say, Acc1 and Acc2. Now I had 2.5 GB of phtos in Acc1, so what …
Ok Here , I have two google accounts say, Acc1 and Acc2. Now I had 2.5 GB of phtos in Acc1, so what I did. I make both account Partners , then share All my photos of Acc1 to Acc2. Now In Acc2, I clicked on option save to my library so, all the photos came up in my Acc2 Library (in Album). Now I removed Acc 2 from partner.
Answer:
Can you explain what you mean further?
Google Photos always shows photos & albums in order of date taken, Google Drive you can choose to sort by name or last modified date, and if you're downloading something to your computer can also sort by name or modified date.
Answer:
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Question: Google Photos not counting my storage quota , even it have about 2GB of photos ?
Ok Here , I have two google accounts say, Acc1 and Acc2. Now I had 2.5 GB of phtos in Acc1, so what …
Ok Here , I have two google accounts say, Acc1 and Acc2. Now I had 2.5 GB of phtos in Acc1, so what I did. I make both account Partners , then share All my photos of Acc1 to Acc2. Now In Acc2, I clicked on option save to my library so, all the photos came up in my Acc2 Library (in Album). Now I removed Acc 2 from partner.
Now I have all photos in my Acc2 But, Here is confusing part :- Storage quota showing 0b out of 15GB. Why???
Then I tried checking photos information and sat that their size is 0b. Every photo is of 0 byte. How can this possible?? Where it is going wrong??
Answer:
Most likely account 2 was set on High Quality then the pictures will not count.
Answer:
"This means that deleting photos from Acc1 will, increase storage quota of Acc2 from 0 to 2.5 GB..
Answer:
Answer:
Answer:
Hi Julia,
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Question: I have lost all my pictures. I am completly devidated because i have google back up that cannot be found
Everything
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Question: Photos not taken on my phone aren't showing in the 'Photos' area when uploaded (but are in albums).
I have uploaded photos multiple times. I have restarted browser.
Hello Alizabeth,
Answer:
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Question: my phone has said "preparing backup" for over a week. How do I fix this/make it actually do it?
i have tried it on wifi and data separately, and left it for hours just trying to sync and back up t…
i have tried it on wifi and data separately, and left it for hours just trying to sync and back up the photos- and come back to see the same thing ("preparing backup") but no photos actually backed up
Answer:
Answer:
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Question: Collage from 100+ pics of just face crops of a person like Picasa used to be able to do
Picasa had a tool to create a collage/mosaic from a ton of face crops of a person it tagged using fa…
Picasa had a tool to create a collage/mosaic from a ton of face crops of a person it tagged using facial recognition. You could get an amazing collage of just the faces of a person picked from all the stored pictures of that person. Google photos Collage can do a max of 9 pictures and that too there is no ability to get just the faces.
How can I make a collage of the faces of one person, the rectangle that the facial recognition algo has used to determine that it is some specific person? Results used to be brilliant.
Answer:
Answer:
@Nikhil Deo
Answer:
Hmmm... Can I install Picasa3 on a new machine? I lost the machine that had picasa installed. If I can do that somehow, maybe the way to go however I don't know how much time it will take to move all the pictures to desktop as I am not sure if Picasa can pull all the photos from google photos.
But in the absence of good collage options, that may be the only way at the moment. Hopefully it can identify people as well as current google photos or at least what it used to.
Answer:
@Nikhil Deo
Answer:
Most likely account 2 was set on High Quality then the pictures will not count.
Is that correct?
But nothing is said there about storage usage.
Answer:
"This means that deleting photos from Acc1 will, increase storage quota of Acc2 from 0 to 2.5 GB..
Is this Right?
The help says: "Any photos you save from a shared library won't take up storage, unless your partner stops sharing their library with you, or deletes the original copy."
But like Rinus said: when saved as "High Quality" the storage used should stay zero.
Answer:
For information, the stated conditions do not currently work. All photos are stored at original size (assuming they are original on the donor account) and do not use quota under any conditions. However, best not to rely on this as it might change at any time. It has been like this since at least May 2018
Answer:
For information, the stated conditions do not currently work. All photos are stored at original size (assuming they are original on the donor account) and do not use quota under any conditions. However, best not to rely on this as it might change at any time. It has been like this since at least May 2018
Answer:
Hi Julia,
If they have been added to the library of the new accounts your are safe. By disconnecting account 2 you severed all connection to account 1 so have proved it yourself.
Did you consider using Recover storage for your original account at https://photos.google.com/settings?
Answer:
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Question: I have lost all my pictures. I am completly devidated because i have google back up that cannot be found
Everything
How were you backing up photos, manually to the website, by one of the mobile apps, or the Google Drive Back Up & Sync software?
Answer:
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Question: Photos not taken on my phone aren't showing in the 'Photos' area when uploaded (but are in albums).
I have uploaded photos multiple times. I have restarted browser.
Hello Alizabeth,
Welcome to the Google Photos Help Community.
To assist you better, please let me know how exactly are you trying to upload the photos? Directly or via the Backup and Sync tool? Also, check if you're facing the same issue while uploading/backing up via the Google Photos App?
Meanwhile, as your photos aren't being saved/uploaded to your Google Photos account, try checking your backup status:
- Open the Google Photos app on your mobile device
.
- At the top left, touch the menu icon
> Assistant.
- Read the first card. If it says:
- "Waiting for connection" or "Waiting for Wi-Fi": You need to either change your settings or connect to a Wi-Fi or mobile network. Touch the card to change your settings.
- "Back up & sync is off": Touch "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
- "A photo or video was skipped": A photo or video on your mobile device doesn't meet our upload requirements:
- Photos can't exceed 75MB or 100 megapixels
- Videos can't exceed 10GB
- "Backing up photos" or "Backup complete": This means your photos and videos should be saved.
Just a heads up: Photos and videos that aren't backed up will have this cloud icon 
or circular-arrow icon based on the version of Google Photos App on your phone.
or circular-arrow icon based on the version of Google Photos App on your phone.If you're still facing the issue, try the steps from this "My photos aren't being backed up" help center article.
Also, I'd recommend you try restart your computer first. It might sound simple, but sometimes that's all it takes to fix the issue. Incase if you've uploaded through the Backup and Sync tool, I'd suggest you try uninstalling and reinstalling the Backup and Sync tool.
Keep me posted.
Best,
Sonya
Answer:
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Question: my phone has said "preparing backup" for over a week. How do I fix this/make it actually do it?
i have tried it on wifi and data separately, and left it for hours just trying to sync and back up t…
i have tried it on wifi and data separately, and left it for hours just trying to sync and back up the photos- and come back to see the same thing ("preparing backup") but no photos actually backed up
Answer:
Hi there,
Thanks for reaching out to the Google Photos Help Community.
I certainly understand the importance of being able to backup photos and videos. Please know that, if a photo or video didn't back up, it might be because:
- Item size: Photos larger than 75MB or 100MP, videos larger than 2GB, and items smaller than 256 x 256 can't be backed up.
- Slow network connection: Your device might have a slow or no network connection.
- Unsupported file type: See which file types can be backed up.
In the meantime, please try these steps:
- Sign out of your Google account and sign back in.
- Delete the Google Photos app and reinstall again.
- Restart your device.
- Take a look at your Wi-Fi connection and make sure it's up and running (it doesn't hurt to disconnect it and reconnect it).
You may also upload the videos manually to Google Photos from your browser:
- On your computer, open photos.google.com.
- At the top right, click Upload.
- Find and select your photos.
- Click Open.
You might also want to check this help center article for more information on My photos aren't backing up.
Keep me posted.
Best,
Nadia
Answer:
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Question: Collage from 100+ pics of just face crops of a person like Picasa used to be able to do
Picasa had a tool to create a collage/mosaic from a ton of face crops of a person it tagged using fa…
Picasa had a tool to create a collage/mosaic from a ton of face crops of a person it tagged using facial recognition. You could get an amazing collage of just the faces of a person picked from all the stored pictures of that person. Google photos Collage can do a max of 9 pictures and that too there is no ability to get just the faces.
How can I make a collage of the faces of one person, the rectangle that the facial recognition algo has used to determine that it is some specific person? Results used to be brilliant.
Answer:
Nikhil,
Unfortunately, the current collage feature in Google Photos is severely lacking in functionality. I, too, would love to see it improved to include the customization options that are pretty standard in most other collage-makers.
My suggestion is that you (and everybody else who wants a better Google Photos collage feature) use the Send Feedback option in the sidebar menu on the left to ask developers for this improvement. If enough users ask for it, hopefully it will become a higher priority for inclusion in a future update.
For now, however, you'll have to use a third-party program or app to make your collages.
Regards,
~ Greg
Answer:
@Nikhil Deo
Why don't you keep using Picasa3 ? It still works like it used to for local organizing/editing.
See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/picasa/general-information/update-picasa-to-latest-version
Answer:
Hmmm... Can I install Picasa3 on a new machine? I lost the machine that had picasa installed. If I can do that somehow, maybe the way to go however I don't know how much time it will take to move all the pictures to desktop as I am not sure if Picasa can pull all the photos from google photos.
But in the absence of good collage options, that may be the only way at the moment. Hopefully it can identify people as well as current google photos or at least what it used to.
Answer:
@Nikhil Deo
"Can I install Picasa3 on a new machine?"
Certainly on Windows 10. I am no Mac user but think that is still possible as well.
"I don't know how much time it will take to move all the pictures to desktop as I am not sure if Picasa can pull all the photos from google photos.
Answer:
Answer:
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Question: It would be nice if Google photos can create automatic album of 2 people together
It would be nice if Google photos can create automatic album of 2 people together
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Question: Hi, my saved videos will not play, why and what can I do?
I just want to watch my saved videos and it keeps saying can't play video
Answer:
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Question: Signing in from third party app on Android phone hangs
Trying to sign in on Google photos from third third party app on Pixel 3a just hangs forever. Happen…
Trying to sign in on Google photos from third third party app on Pixel 3a just hangs forever. Happens after selecting my personal account, Looks like it's just trying to load a confirmation page, but remains blank with the loading circle...
Answer:
Answer:
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Question: videos send km nay thata
yes I am trying
Hello Hardik,
Answer:
====================End Question=====================
Question: Can I get help with software
I've tried everything on my device but I also need Google backup and Google told me that I needed to…
Hello Natasha,
Answer:
====================End Question=====================
Question: Sd card corredpted
Sdcard correpted
====================End Question=====================
Question: permissions needed-allow sdcard access
Answer:
No.I need to delete photos to make room,and the device is not allowing it.Cause given to me that access to sd card is assured for Google Photos.
Answer:
Answer:
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Question: want to delete all the previous sinc photos and not to sinc photos from now
unintensionally saved photos
Answer:
Hi Thwe Myo Nyunt,
Answer:
====================End Question=====================
Question: If I forwarded photos that I received from Google Photos to someone, can they click on the "View all creations" button and see all of my photos?
answer question
Answer:
Answer:
Answer:
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Question: How I kan aktivt google lens i mig konto?
How I kan gat google lens aktiv
Hello Kamaran,
Answer:
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Picasa could pull all photos from Google Photos till last year, but the Photos masterminds decided to kill that option. I understand that you no longer have your photos locally, which is a pity. Having them only in one place is not safe. Downloading all photos can take a lot of time indeed, depending on how many you have. You find some info on downloading in this link.
"Hopefully it can identify people as well as current google photos or at least what it used to."
Picasa3 works as usual for local editing/organizing, but no longer for connection with the web (mail, upload & download from Photos).
Answer:
Nikhil,
Unfortunately, the current collage feature in Google Photos is severely lacking in functionality. I, too, would love to see it improved to include the customization options that are pretty standard in most other collage-makers.
My suggestion is that you (and everybody else who wants a better Google Photos collage feature) use the Send Feedback option in the sidebar menu on the left to ask developers for this improvement. If enough users ask for it, hopefully it will become a higher priority for inclusion in a future update.
For now, however, you'll have to use a third-party program or app to make your collages.
Regards,
~ Greg
Answer:
====================End Question=====================
Question: It would be nice if Google photos can create automatic album of 2 people together
It would be nice if Google photos can create automatic album of 2 people together
====================End Question=====================
Question: Hi, my saved videos will not play, why and what can I do?
I just want to watch my saved videos and it keeps saying can't play video
Hi Colleen,
Thanks for posting on the Google Photos Help Community.
I certainly understand your concern as you're unable to play videos after downloading them from Google Photos Library to your device. Could you please confirm, if you're able to play these videos on the web version of the Google Photos? Also, please let us know if you're experiencing this issue with a specific video format or all videos?
In the meantime, please try these steps on your device:
- Clear App data/cache:
- Open your device's Settings app (not the Google Settings app).
- Touch Apps.
- Select Google Photos in the list.
- Touch Clear data/cache
- Update the Google Photos app on your Android phone:
- Visit the Google Play Store.
- Open Google Photos.
- Touch on Update.
- Restart your device.
Also, please try accessing videos on your account using a different device.
Keep me posted.
Best,
Nadia
Answer:
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Question: Signing in from third party app on Android phone hangs
Trying to sign in on Google photos from third third party app on Pixel 3a just hangs forever. Happen…
Trying to sign in on Google photos from third third party app on Pixel 3a just hangs forever. Happens after selecting my personal account, Looks like it's just trying to load a confirmation page, but remains blank with the loading circle...
Tried both snapfish and freeprint exactly same happens
Any help much appreciated as I can't easily print my photos at the moment
Answer:
Hi Lorenzo,
I can't replicate this issue so it might be something corrupt on your phone.
I'd suggest that you try clearing the cache for a couple of apps and then restart your phone.
I'd suggest that you try clearing the cache for a couple of apps and then restart your phone.
- Open your device's Settings app (not the Google Settings app).
- Tap Apps
Google Photos
- Tap Disable
- Clear Cache and Data
- Go back to Apps and repeat the steps for Snapfish, Freeprint and Google
- Restart your phone
When your phone has restarted, log into Google Photos again. And then try logging into either of your two apps.
Let us know how you go.
Answer:
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Question: videos send km nay thata
yes I am trying
Hello Hardik,
Welcome to the Google Photos Help Community.
To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?
Keep me posted.
Best,
Sonya
Answer:
====================End Question=====================
Question: Can I get help with software
I've tried everything on my device but I also need Google backup and Google told me that I needed to…
Hello Natasha,
Welcome to the Google Photos Help Community.
To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?
Incase if it's a device issue, I'd suggest you contact the device manufacturer.
Keep me posted.
Best,
Sonya
Answer:
====================End Question=====================
Question: Sd card corredpted
Sdcard correpted
====================End Question=====================
Question: permissions needed-allow sdcard access
Hi Berhane,
Thanks for writing in!
Is Google photos trying to request access to your SD Card?
If that is the case:
You have to clear app cache of your Google photos
Open it then it will ask you to grant access to your SD card as you setup.
Does this help?
Best,
tarhe
Answer:
No.I need to delete photos to make room,and the device is not allowing it.Cause given to me that access to sd card is assured for Google Photos.
Answer:
Hi Berhane,
Have you tried using the free up space features in Google photos to see if it deletes photos which has already been backed up?
Do you receive any error message when you tried deleting any of your photos?
Best,
tarhe
Answer:
====================End Question=====================
Question: want to delete all the previous sinc photos and not to sinc photos from now
unintensionally saved photos
Hi Thwe Myo Nyunt,
Thank you for posting to the Google Photos Forum today, so firstly do you have a backup of the previously synced photos? If you either have them safe elsewhere or no longer want them, from a desktop computer or laptop go to www.photos.google.com , select all the synced photos that you don't want and delete them. https://support.google.com/photos/answer/6128858?hl=en-GB&ref_topic=6128848
Once you've done this, from the Google Photos app on your phone, choose to backup and sync everything you have on your phone to sync them: https://support.google.com/photos/answer/6193313?hl=en-GB&ref_topic=6156061
If you have anymore follow up questions, please let us know.
Have a lovely day 😊
Answer:
Hi Thwe Myo Nyunt,
Please do the following steps to delete all the photos
- Visit https://photos.google.com using web browser.
- Point at the first item. At the top left, click Select
.
- Scroll all the way down.
- Press the Shift key in your keyboard and point at the last time, click Select
- At the top right, click Trash
Move to trash.
Answer:
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Question: If I forwarded photos that I received from Google Photos to someone, can they click on the "View all creations" button and see all of my photos?
answer question
Hi Steve,
Thanks for writing in!
The viewer can only see photos which are shared with them, they won't be able to gain access to your other photos.
I hope this answers your question.
Best,
tarhe
Answer:
Hi Steve,
Glad I was able to help.
We're always happy to help if you need any assistance with Google photos.
Best,
tarhe
Answer:
Hi Steve,
Thanks for writing in!
The viewer can only see photos which are shared with them, they won't be able to gain access to your other photos.
I hope this answers your question.
Best,
tarhe
Answer:
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Question: How I kan aktivt google lens i mig konto?
How I kan gat google lens aktiv
Hello Kamaran,
Welcome to the Google Photos Help Community.
To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?
Meanwhile, please follow the steps from this help center article on how to "Use Google Lens to interact with your photos".
Keep me posted.
Best,
Sonya
Answer:
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