Wednesday, May 4, 2022

Grey boxes after trying to sync Mac photos app

Question: Grey boxes after trying to sync Mac photos app

So from researching, it seems that something got screwed up in the process of trying to backup my Ma…

So from researching, it seems that something got screwed up in the process of trying to backup my Mac photos library to Google Photos. Ironically, I can see all the assistant-created collages, videos, etc. (which I think actually look really great!) However, I cannot view any photos in the actual photos section when I go to the web. I did this approximately a month ago and there's been no change with the grey box situation.

At this point, I would like to just wipe out what I've done so far in Google Photos and start over. But to delete the photos I would have to be able to actually select them which, since they are grey boxes is not possible. 

Help/Suggestions? I did the feedback option through Google Photos but just wanted to cover all my bases.

FWIW, I am a longtime Apple fanboy (since 2001) but am pretty much ready to fully switch to Google (starting with the forthcoming Pixel 3). That said, an issue like this makes me seriously second guess that decision...

Answer:

Hello Joe,

Welcome to the Google Photos Support Community.

Please confirm if you're having the same issue on a Google Photos app (if possible). 

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:
Let me know how it goes.

Best,
Amanda


Answer:

Hi Amanda,

Thanks for reaching out!

Actually, I am NOT seeing the issue on the iOS app and am able to see all of the pictures. But I am seeing it on the Photos App (in Chrome OS) and on the website. I tried all of the suggestions (signing out/in, disabling extensions/add-ons/plug-ins, and safari/chrome/firefox). Still no luck. 

- Joe


Answer:

Hi Amanda,

Just to give you an update, on closer examination, only some pictures were showing up in the iOS app (around 1400 out of 9000). I removed those pictures (in an attempt to "start over" as much as I'm able). However, there appears to be no effect on Google Photos (through google.com). From what it seems to me, the only solution would be to completely wipe the contents of my Google Photos app (which I am unable to do b/c of the grey boxes) and start over. Can you please provide me assistance with this?

- Joe


Answer:



====================End Question=====================


Question: In create a movie how can i phase my music in about half way through ?

I've made a movie with my music but dont want it from start to finish?

Richard, 
 
The movie editor feature in the Google Photos app is extremely basic. So, unfortunately, the functionality that would be required to specify a precise point where music begins and/or ends is not currently available. 
 
However, there is a sort of workaround that I have used many times with my own Google Photos movie creations. Make a note of the exact time in the movie where you want the music to come in, then just use a third-party audio editing app to add silence to the beginning of your sound clip for that same duration. 
 
It's a bit crude but the simplicity of it works perfectly. 
 
Let me know if you have more questions about this. 
 
Regards,
~ Greg
 


Answer:

Richard, 
 
The movie editor feature in the Google Photos app is extremely basic. So, unfortunately, the functionality that would be required to specify a precise point where music begins and/or ends is not currently available. 
 
However, there is a sort of workaround that I have used many times with my own Google Photos movie creations. Make a note of the exact time in the movie where you want the music to come in, then just use a third-party audio editing app to add silence to the beginning of your sound clip for that same duration. 
 
It's a bit crude but the simplicity of it works perfectly. 
 
Let me know if you have more questions about this. 
 
Regards,
~ Greg
 


Answer:



====================End Question=====================


Question: when i back up my fotos from my device i used the high quality size and now i want original (offline

I just want to use my fotos when i am offline but i don't find any option

Hi There,

Google Photos will never change the quality of photos which is in your mobile phone. Also it will change quality which was backed up into Google Photos.

Once photos was backed up with High Quality there is no way to download/convert those photos to Original quality.

Please let me know, if you need further clarification.


Answer:



====================End Question=====================


Question: How do I move apps from internal storage to the SD card





====================End Question=====================


Question: Why should Google allow fastpeoplesearch.com to expose my information online?

My full Address



====================End Question=====================


Question: My Google photo trash folder all photos clear yesterday how to recover my trash photos all

My Google photo trash folder all photos clear yesterday how to recover my trash photos all

Hi Jannati Abrar,

There is no way to recover photos which was removed/deleted from Trash folder.

However please give a try for following methods to recover deleted items,


Answer:



====================End Question=====================


Question: I would like to share my photo account with the public but restrict collaboration

I have 20 years worth of photos that I have taken for an organization. I would like to now make them…

I have 20 years worth of photos that I have taken for an organization.  I would like to now make them all available to the public but want to restrict collaboration.  What I really want is for someone who participated in the organization in the past to be able to find all photos of themselves or anyone else.

Answer:



====================End Question=====================


Question: How do i backup my photos

I try to open my maps

You posted in the Google Assistant Help Forum, but it sounds like your question is about Google Photos.
 
For more specialized assistance with Google Photos issues, I'm moving this thread to the Google Photos Help Community :
 
You may also find useful information in the Google Photos Help Center.


Answer:



====================End Question=====================


Question: Deleted photos

I want to restore my photos and videos permanently deleted from Google photos

Hi Dayananda Salam,

There is no way to recover the permanently deleted photos.

However please give a try for following methods to recover deleted items,


Answer:



====================End Question=====================


Question: Google policy violation notification

I received a Google notification re: my G+ post https://plus.google.com/+MariusRadu/posts/gZZvon5nU5…

I received a Google notification re: my G+ post https://plus.google.com/+MariusRadu/posts/gZZvon5nU5q (using images from Google Photos) and I think is (wrongly) related to the word "Ţigăneşti" used several times in photo descriptions. Even the word itself may be related to the gypsy community and considered somehow offensive by automated Google text analysis, it is only a geographical name used everywhere on the maps and touristic tracks descriptions so I have no fault using it.

How can G+ staff or Google be informed of the situation and asked to abort the warning ?

Answer:

Hi,
 
In the notification, were there directions showing how to contact Google? 
 


Answer:

@ Onion Zwiebel No, in the email, I didn't get any info re: how to contact G+ or what it is about :-(

It was only my guess that the note was related to the post I mentioned (https://plus.google.com/+MariusRadu/posts/gZZvon5nU5q) so I left a reply there for G+ staff and that was all... nothing else happened after that so still now I did not know what was all that about :-(


Answer:



====================End Question=====================


Question: How do ibackap my fhoto



Hi,
 
Google suggests using Backup & Sync: 
https://support.google.com/photos/answer/6193313?hl=en&ref_topic=6156061
 
However, there are other methods of backing up photos without using that app. 


Answer:



====================End Question=====================


Question: How do i download my library to my phone so it is available in airplane mode? Not individually...

I tried recovering and turning sync off and on. Simply put, I want my device to store my photos on m…

I tried recovering and turning sync off and on. Simply put, I want my device to store my photos on my phone. When they are synced to google photos, I do not want them deleted off my device. When I go into airplane mode, which I have to do frequently, I want all my photos to be there. I never told my device to take them off to save space.

Answer:



====================End Question=====================


Question: Moving backed up photos back into google drive

So I accidentally clicked a button that told me it'll clear my backed up photos because i was runnin…

So I accidentally clicked a button that told me it'll clear my backed up photos because i was running out of space. I found my backed up photos and videos but i don't know how to move them back to google photos/my gallery. Can someone please help its important.

Answer:



====================End Question=====================


Question: Not sharing a photo that includes someone

Hey all, I'd like to share albums of my daughter, but only IF a certain person isn't in then



====================End Question=====================


Question: how can i delete photo app from my imac but leave it on my iphone

i want to delete the imac google photo and leave it on my iphone

Hello Albert,

Welcome to the Google Photos Support Community.

Let's see what we can do in this case. I recommend you read and try what is suggested in this help article titled: Delete photos & videos. Here a work around you can do:
  1. Open your Google Photos app
  2. Select all the photos you wish to delete
  3. Delete them.
  4. Open your Photos app (from Apple, not Google Photos)
  5. On the Albums page, scroll down to the bottom and go to the album "Recently Deleted".
  6. Tap Select on top right.
  7. Tap Recover All.
  8. Now go back Google Photos. A card might pop up asking you to "sync a deletion". Tap "Hide card" or "No" or "Cancel".
  9. You're good to go.
Let me know if you have any questions.

Best,
Amanda


Answer:



====================End Question=====================


Question: i lost all my backed up photos

want to recover them

Hi
 
Did you check in the Trash at Google Photos?
https://photos.google.com/trash
 
Also look in the Trash at Google Drive: 
https://drive.google.com/drive/trash


Answer:

Sorry, all I can suggest is that you contact the Drive team, see this link: 

Chat online with a support specialist Request chat
Request an email reply from a support specialist Email support


Answer:

Hi
 
Did you check in the Trash at Google Photos?
https://photos.google.com/trash
 
Also look in the Trash at Google Drive: 
https://drive.google.com/drive/trash


Answer:



====================End Question=====================


Question: Raw versions of my photos suddenly gone on Pixel 2

I have a Pixel 2. Before that I had a Nexus 6p. Before that a Nexus 5, and so on. I've always shot r…

I have a Pixel 2. Before that I had a Nexus 6p. Before that a Nexus 5, and so on. I've always shot raw+jpeg for as long as it's been supported. I also pay for Google One. I have unlimited at original quality for my Pixel 2.

Now I'm looking back over my Pixel 2 photos from this time last year and I see all my raw versions are gone from exactly this time last year on. I've always had raw+jpeg on and keeping the originals is very important to me. It's half the reason I bought a Pixel 2.

Now I see that my photos have been deleted without my knowledge or even a warning. I'm very upset. Google's promise was to keep the photos at original quality and now I see that's not been the case. I was about to buy a Pixel 4. Now i'm not so sure.

Answer:



====================End Question=====================


Question: Manjunatha

9,16E+09



====================End Question=====================


Question: Photos App won't open in Nexus 7

Please help as I'm not at all technical but am desperate. I have a Nexus 7 tablet that I haven't use…

Please help as I'm not at all technical but am desperate. I have a Nexus 7 tablet that I haven't used in a long time. Sadly, I've suffered a bereavement, and I knew that I had precious photos and videos on my Nexus 7. When I went to open the Google photos app, I could see the photos but they were 'greyed out' and a box popped up saying I needed to update photos. I updated photos app but now the photos have disappeared! When I try to open the photos app it says " unfortunately  photos has stopped" . I'm desperate to retrieve these photos and videos before they are lost forever. Can anyone help me? Thank you.

Answer:



====================End Question=====================


Question: How do i backup my photos

Im so tire

Hi Vherwin Nocon,

To backup your photos/videos into Google Photos, follow the below steps.
  • Download Google Photos by visiting https://play.google.com/store/apps/details?id=com.google.android.apps.photos in web browser.
  • On your Android phone or tablet, open the Google Photos app .
  • Sign in to your Google Account.
  • At the top, tap Menu .
  • Select Settings  Back up & sync.
  • Tap "Back up & sync" on or off.
    • If you've run out of storage, scroll down and tap Turn off backup. 
    • Things to keep in mind about this setting:
    • Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
    • If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.



Answer:



====================End Question=====================


Question: I restored over 1000 pics and videos from my galary pics where do they go?

I accidently deleted my photes and videos today oct. 26th and i found themin trash, i clicked on res…

I accidently deleted my photes and videos today oct. 26th and i found themin trash, i clicked on restore them and i cant find them anywhere, they was from oct. 19th through the 26th all from my CRUISE

Answer:



====================End Question=====================


Question: Why does my camera or flashlight not work



Hi Candy Pearson,

Just restarting the phone will help you.

Please remember, Google photos help community handles only Google Photos related issue. So next time please use respective support forum.


Answer:



====================End Question=====================


Question: Google Photos Disappeared - How do I find them?

I cannot find pictures from last October. They were part of a trip I was on; the first half of the t…

I cannot find pictures from last October. They were part of a trip I was on; the first half of the trip is still in google photos, the rest have disappeared. How do I recover them? I've read threads and threads - there doesn't seem to be a solution. They were not deleted as the first half of the trip pics are still there. Does Google actually respond to these questions? Been trying to get a response for months.

Answer:



====================End Question=====================


Question: How to perform multiple downloads?

I already attempted CTRL+A for selecting all but only allows one photo at a time

See this link.

Answer:

See this link.

Answer:



====================End Question=====================


Question: I have been hacked. Do u think u can handle that information with up most professional help for my ?

Ok one more time in case u didn't comprehend. My LIFE has been Hacked. Cing the major help is done o…

Ok one more time in case u didn't comprehend. My LIFE has been Hacked. Cing the major help is done over the computers why must I keep cing "WE HAVE NOTICED SUSPICIOUS ACTIVITY WITH YOUR ACCOUNT" (well) IF U CAUGHT IT HAPPENING WHY DIDNT YOU SHUT IT DOWN. U have all means possible to secure innocent people's life right at a click of a button. SUGGESTION...SHUT DOWN THE PERSON WHO IS BEING HACKED INTO ACCT. PROUBLEM SECURED. ALERT THAT PERSON. YOU HAVE ALL THE INFO AT UR EXPPOSURE. ITS COMMON SENSE IF U ARE SCCHOOLED IN THAT FIELD. IF I HAD ALL THAT IN MY HANDS TO HELP JUST 1 PERSON A DAY I COULD GO HOME FEELING GOOD INSIDE TO NO I HAVE SAVED 1 PERSON FROM THERE LIFE BEING RUINED. HOW DO U GO HOME AT THE END OF EVERY DAY KNOWING YOU HAVE DONE NOTHING BUT TREAT A PERSON LIKE THERE STUPID. P.S. IF PEOPLE ARE TRYING TO ERASE THOUSANDS AND THOUSANDS OF PICTURES OFF THERE ACCOUNTS FASTER THAN THE SPEED OF LIGHT WHILE GETTING HOSTILE --- THAT WOULD BE A HUDGE RED FLAG WAVING AT U IN A ROOM FILLED WITH AIR AND JUST YOU. THANK U FOR UR TIME. MAYBE NOW WHEN SOMEONE IS BEGGING U WITH THERE ENTIRE HEART FOR HELP MAYBE U CAN LOOK INTO FINDING HELP FOR JUST 1 PERSON AT A TIME. PLEASE GET RID OF ALL MY PICS THIS PHONE HAS EVER TAKEN. GOD BLESS YOU DO THE RT THING. U MIGHT FIND YOURSELF FEELING BETTER ABOUT YOUR JOB.  IVE REACHED OUT TO U A DOZZON TIMES. THIS DEVICE AND MANY OTHERES CAUSE I DESERVE A GOOD LIFE TOO. NOT JUST TO HAVE TO B RESTRICTED DUE TO BAD BAD VERY BAD PEOPLE (HACKERS)

Answer:

Me too.....Been awake nearly 48 hrs trying to fix this and telling the hacker (who was on my screen whilst I was) that he was scum and the photos he deleted where of a  really sweet and close friend of mine who died last year....and I have even traced it back to how and when they they got my info.....I bought a tablet on eBay and it was so slow and a complete pile of poo not what it spec said it was at all so I  wanted a refund.....the source of the hacker was on a 'insignia' tablet that I had sent back around the same time .....I hope there is such a thing as kalma.....hacked my FB too but I'm getting too old for that anyway so just deleted it!

Answer:



====================End Question=====================


Question: How do i view my backed up photos

I just need to view my backed up photos :)

Hi, 
 
Are you using Backup & Sync? If so, you can view your photos at https://photos.google.com/


Answer:



====================End Question=====================


Question: Hoe do i backup my photo

Wifi cannot connect

Hi Aliff,
 
what device and Android version are you using? I suggest that you try some other Wi-Fi networks.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



====================End Question=====================


Question: How can i write names on my photos? thanks again for your support and help

I get baby pictures from Monday's and I would like to just write his name on it at the bottom of it …

Hi Jewel,
 
Welcome to the Google Photos Product Help Forum.
 
I don't know what Monday's is, but I am assuming that you are getting the photos into your Google Photos (maybe with scanning, or Photoscan, or other method).
 
Snapseed is a photo editing app which is free and links well to Google Photos.  Install it, then go into an image where you want to add text, go to the 3 dot menu and select "Edit in Snapseed",  from the Tools menu select "Text" (you may need to scroll down to see it). Select the text style you like, then double tap the example text to change it, pinch the text to resize and move it.  Then Export and "Save a Copy" so as to not change the original.
 
Snapseed is very powerful and can be used for many things, just play with it a bit to become familiar with what you need and don't become overwhelmed by it.
 
Best regards,  Dougsap (volunteer Google Photos user)


Answer:



====================End Question=====================


Question: How do I sync all Google Drive photos to Google Photos?

So I've synced my Google Drive and Google Photos accounts together, and for the most part they seem …

So I've synced my Google Drive and Google Photos accounts together, and for the most part they seem to work well together, but sometimes specific images will not sync from Drive to Photos. 

For example, I found two images of outer space on my PC that I liked, downloaded both to my desktop, and then uploaded both into my Google Drive under a folder I have labeled "Images\

Answer:

First you need to verify that both have been synced correctly to https://drive.google.com/drive/computers
But if only one reaches https://photos.google.com there can be several reasons: 
  1. Google Photos sees them as identical and tries to prevent duplicates. 

  2. For  reasons unknown to me, the file is not compatible with Google Photos. 

  3. One of the pictures is smaller then 256x256 pixels. 

  4. The picture not seen at Photos has an old datum and can be found on a much lower position in the library. 

Please let us know your findings.


Answer:

@Jyoung084,
 
please try either of the documented methods in the link Rinus gave you and let us know how it goes,
 
Thanks,
Peter


Answer:

Thank you, turns out that one of the images was just barely under the 256 pixel threshold, so when I expanded it, it appeared, and some of the others had date stamps that put them farther back than I anticipated. Thank you for the assistance, I'll be sure to check these criteria from now on!

Answer:

Good to hear, but pictures far under 1000 pixels long side hardly can't be taken seriously :-)

You can upgrade such micro's (if important) by combining them in a collage with 2-9 pictures via Create on https://photos.google.com

Be aware that correct dates (even when fake) are extremely important on Photos and that is why scanned old prints always cause a lot of additional troubles there. 

Best / Rinus


Answer:

First you need to verify that both have been synced correctly to https://drive.google.com/drive/computers
But if only one reaches https://photos.google.com there can be several reasons: 
  1. Google Photos sees them as identical and tries to prevent duplicates. 

  2. For  reasons unknown to me, the file is not compatible with Google Photos. 

  3. One of the pictures is smaller then 256x256 pixels. 

  4. The picture not seen at Photos has an old datum and can be found on a much lower position in the library. 

Please let us know your findings.


Answer:



====================End Question=====================


Question: google apps info not syncing across devices,Googlephoto,drive,chretcplease send step by step instruc

How to Sync Google apps across IOS devices?



====================End Question=====================


Question: Google Photos App can not connect to photo frame

When I open Google Photos on my android pixel 2, I select photo frames but it can never connect to m…

When I open Google Photos on my android pixel 2, I select photo frames but it can never connect to my google nest hub and hub max.... Its super frustrating.

Answer:

I'm having this issue too if this is what's happening to you: I click on Photo Frames in the Google Photos app and when the screen comes up a cloud icon appears in the middle that says "Can't Connect".  I have a Pixel 2XL but the problem occurs on my tablet too so I don't think it's device related.  Everyone else in my household does NOT have this problem. When they click on "Photo Frames" all of the displays in my home show up for them.  I attached a screenshot of what I see in the app to share what I am seeing. This error occurs whether I'm on WiFi or cellular.


Answer:

Hello photos.google.com I've also face same problem please tell me, what is the solution for this problem I am totally upset with your services.. I would really appreciate an early reply as this is a very important matter.


Answer:



====================End Question=====================


Question: How do I change the name on a movie. It says doggy video when it's a cat video?

I'd like to change the name of a movie you guys made?

Hello Carole,

Thanks for posting in the Google Photos Support Community.

Is this an auto-created movie made by the Google Photos assistant?

Keep me posted.

Regards,
Amanda


Answer:

I too, wanted to change the name of an auto made movie. 
With all the technology Google gives us why can't we edit simple creations?
I've even like different collages auto-made, but maybe one pic was wrong or a head cut off .
Why can't we edit those?


Answer:



====================End Question=====================


Question: How can I turn on Face grouping. It doesn't show up on settings

So, when my phone gives me a notification about face grouping, I hit the notification. It takes me t…

So, when my phone gives me a notification about face grouping, I hit the notification. It takes me to Google photos, and I go to settings to turn it on. But, it isn't there. Does it have something to do with my location, as America may have a law against that? Just kind of confused, and would love help, as I have pictures of many people, and having it all grouped into a separate folder would help a lot.

Answer:

Hi Artil,
 
Is this your own personal Google/Gmail account? Or is this account managed by a school/university or business?
If it's a managed account, it may be that they haven't turned this feature on for you.
 
Also, can you try to see if the setting is available to you via a browser (not from within the app)?
To turn face grouping off or on:
  1. On your computer, go to photos.google.com/settings.
  2. Next to "Group similar faces," click Show more Down Arrow.
  3. Turn Face grouping off or on.
    • To turn off face grouping only for pets, turn off Show pets with people.
Let us know how you go. 


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi Kimmy, I have the same issue as Artil, and when trying to follow your advice, I could not do Step 2 as "Group similar faces" was not an option in my settings.
Nonetheless I am still getting notifications on my phone to "Turn on face grouping...

Answer:

I am in the same situation as Andrew, ie I keep getting the message to turn on face grouping but it doesn't appear in my account/setting options.

Answer:

I am a education user and although I am not in a country that forbids face recognition I am not getting the option to tun on face grouping on my google photos  what can I do?

Answer:

WHY IS THIS STILL NOT RESOLVED? Google, the recommended answer is not correct as our problem is that it isn't in settings, so we can't click it in settings. I've tried on multiple devices but still have the same problem Apple and Samsung. Can you please help?

Answer:

Hi Artil,
 
Is this your own personal Google/Gmail account? Or is this account managed by a school/university or business?
If it's a managed account, it may be that they haven't turned this feature on for you.
 
Also, can you try to see if the setting is available to you via a browser (not from within the app)?
To turn face grouping off or on:
  1. On your computer, go to photos.google.com/settings.
  2. Next to "Group similar faces," click Show more Down Arrow.
  3. Turn Face grouping off or on.
    • To turn off face grouping only for pets, turn off Show pets with people.
Let us know how you go. 


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



====================End Question=====================


Question: I ordered and paid for a Google photo book can't find that book i ordered

I've called fed x they don't have it I've called Google told me to go previous order but that doesn'…

I've called fed x they don't have it I've called Google told me to go previous order but that doesn't work b c the submit button is unavailable. I don't know what to do

Answer:

Hi,
 
Did you try contacting Google using this method?


Answer:



====================End Question=====================


Question: Google Photos says some pictures aren't backed up but I know they are

I went to delete some photos from my device (Pixel 2XL) and Google Photos warned me that those photo…

I went to delete some photos from my device (Pixel 2XL) and Google Photos warned me that those photos weren't backed up. However, all my photos show up on my computer as well as my phone so I know they really are backed up -- or at least I THINK they are. I'm scared to delete them when Google reports them not backed up. Any suggestions on a fix?

Answer:

Assuming that you are trying to Delete from Device and not just Delete, when you are getting a not-backed-up message, I wonder whether the images that get this message are Portraits. If so, what the message may be telling you is that the original (as opposed to portrait-processed) will not be saved if you delete from the device. But even then, I would not assume the message is anything but an error.

My recommendation is that you test this by taking a Portrait mode image that you don't care about, wait for it to be backed up, then try Delete from Device, ignore the warning message, and see what happens to the cloud version.

If it's not Portrait mode images, or only Portrait mode images, that are creating this warning, I would again find one you care little about and ignore the message and see what happens (which is what I do in similar situations). I ignore these messages routinely and don't recall having anything ever removed from the cloud on a Delete from Device command (except perhaps originals in Portrait mode). Moreover, if anything is deleted accidentally, it should be recoverable from the Trash for 60 days (and certainly long enough to reverse an accidental deletion if done immediately).

All this said, for any critically valuable image, I would not rely on any of this and would download from the cloud first and save to a hard drive folder before experimenting.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).


Answer:



====================End Question=====================


Question: I clicked free up space prompt and I'm missing 5000 photos..how do I find them? ..not in the trash

I was looking through photos in the Google photos app and the free up space prompt popped up. I clic…

I was looking through photos in the Google photos app and the free up space prompt popped up. I clicked it, not thinking about it and 5000 pictures were deleted...from both my phone Gallery and my Google photos backup.. is there a way to recover them? They are not in the trash..

Answer:



====================End Question=====================


Question: We need Photos(Videos) to behave like Drive. Two apps. Or stop treating photos(videos) differtly

Wow, and apparently I need to point out that it needs to work on Windows. Only three p[latfroms were…

Wow, and apparently I need to point out that it needs to work on Windows. Only three p[latfroms were on the list: Android, iOS, Web. Drive has more than that on it's list.

Anyway, at the basic level these are files. I get that saying Drive or Photos is sorta helpful but unless Photos is going to become a management tool there's really no need for two apps. I doubt I'd use Photos for that anyway, since The Albums, and other editing features on my phone or tablet are slick and provide integration that we want. Windows. Desktop, Wed are still behind.

The biggest problem now is attaching photos to say an email. Or inverting into a presentation. I've resorted to creating folders and sub folders under Documents the way we did 20 years ago. That way they are synced. I can download to there as well.  Then in Windows I use the Library to put them in "groups" for easier recall. The issue is I have to do all the editing first. For downloads that's an issue because I have to upload, edit, then move. the dates become today. Another issue Google needs to fix.

So, I've found way for it to work for my needs.But this isn't the norm. I'm not using face, or place anymore. For my home photos I have just left it alone. but still have to hunt and peck.

Answer:

Hi Dan AZ,
 
We all live in hope of Google adding more features to make our work flows easier in Photos, I suggest leaving a feature request directly for the development team by following these steps:
  1. Open the Google Photos app on a mobile device or go to photos.google.com using a computer .
  2. At the top left, touch or click the menu icon > Help & Feedback.
  3. Touch or click Feedback.
Please know that you may not receive a response, however the Photos Team are still reading the feedback! To see all of the feedback you have sent across all Google products, visit the Google Feedback Site.


Answer:



====================End Question=====================


Question: Unknown photos in my account

Every thing there are no linked accounts or apps no one has access to my account and these photos ar…

Every thing there are no linked accounts or apps no one has access to my account and these photos are from the same person and the same camera appears as a glitch please help have gone through all the related posts and nothing works makes me think would then by freak chance my photos r appearing in other people's account shudder!

Answer:

Hi,
 
Please see this checklist: Why do I see stranger's photos?
Let us know if that helped. 
 
 


Answer:



====================End Question=====================


Question: accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, t

accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, t…

Hi Jannati,
 
I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
 
In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



====================End Question=====================


Question: I have permanently deleted some photos I want to recover

I have permanently deleted some photos I want to recover



====================End Question=====================


at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)