Wednesday, May 4, 2022

Photo Animation

Question: Photo Animation

I want to stop photo animation, which I never requested



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Question: Stream video from google photos to TV via Google Chromecast

When I stream my videos stored in google photos from my iPad via chromecast to my TV the video plays…

When I stream my videos stored in google photos from my iPad via chromecast to my TV the video plays but I get no sound. This is a great app. Is this an issue between IOS and Google? 

Some feedback would be appreciated 

Cheers

Steve D

Answer:



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Question: If I delete the original files on my laptop to save storage, will they be deleted on google photos?

I have already backed up and synced all my photos and videos on my laptop to Google Photos using the…

I have already backed up and synced all my photos and videos on my laptop to Google Photos using their desktop software. I'm wondering: if I delete my 42GB photo library from my laptop, to free up storage space, will that also delete them all from my Photos account? Can I safely delete them all? Thanks for any help.

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Question: Disable sharing completely

The sharing feature is confusing and absurd so I want to disable it from the app completely. The top…

The sharing feature is confusing and absurd so I want to disable it from the app completely. The top row of the share icon menu takes up too much space for anyone who decided not to use sharing.

Sharing feature has 2 problems.
It's really confusing as to how the sharing link gets sent. Via SMS? Email? A notification on the other end? What if the recipient is an IOS user? Do they have to use the browser to see the photo I send? HOW DOES IT WORK?! If SMS is used, why isn't there a way to check the SMS? What happens if the delivery of that SMS is unsuccessful?
Photos use Google Account storage. I do not want to use my Google Account storage to send unimportant photos I send every now and then. I just want them delivered on the recipient's device. Do photos on Google Photos expire? Do I have to manually delete the photos using some other feature?

I know there's an alternative app(Gallery Go), so this isn't a big of a deal for me. I just disabled Google Photos on my phone and I'm happy with it.
I thought Google learned its mistakes from Google Plus. I will use Google Drive if I want to share the photos there. Forcing users to put their photos on Google just to send them is I think taking it too far. MMS and messenger apps are just enough for me.


Answer:

You are full of wrong ideas. 

No one is forcing you to sync your pictures to Google, but if done for safety and for ease of sharing in good quality instead of being ruíned by Whatsapp and other asocial media, your further comments are sick also. Sharing is done to e-mailadresses of chosen people by you and you also can copy the link provided into a normal mailmessage with enough words to explain that there is no danger to view. 

What happens on the receiver side, is simple also. If "View album" is clicked the Google Photos site with your album is opened in their standard browser on computer or in the browser on their mobile device. Only in the case they also use the Google Photos app on mobile (phone or tablet) they will be asked once, if they want to open your pictures in the app instead of their browser. 
Also on Apple-devices. 

Shared albums do not expire unless you delete that album or removes the original pictures from library. 
It depends on your settings if viewers can add their own pictures or type comments, but that only can be done by viewer who are using Google Photos also within their Gmail-account. 

Google Photos is private unless for the selected items shared. If nothing is shared, all is private. 
But if your phone or computer can be accessed by anyone in your environment, nothing is private. 

The simple Galery Go viewer is good enough for people who don't want the complexities in the cloud. 

That's all.


Answer:

That's not either: if accidently shared by you, the "album" can be deleted on the shared tab. 
And if some "album" is shared to you, you can leave that album if the content is not valuable for you. 
Just by clicking on the 3 dots right-up in thumbnail shown on https://photos.google.com/sharing
Don't block known people to prevent future problems.


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Question: Sync Google Drive files without photos?

How could i sync only few folders to Windows desktop - without syncing all +30000 photos i have in G…

Syncing is impossible, but downloading is no problem if the pictures already are in normal albums on https://photos.google.com/albums
Just open the album and choose Download all under the 3 dots right-up. 
Thereafter unzip in the Downloadsfolder and move the normal folder created into your own folders. 
The zip can be deleted. 
Then the next album in the same way. 
Good luck


Answer:

Sorry, I was misleaded by your talks about Google Photos. 
But if you really have the contents you need in some folders on Drive, you can sync these folders to computer by installing the Backup & Sync app. 
However: it you just have used the word "syncing" instead of downloading, you also can select a folder and choose Download in the menu. Then you also will get a zip etc.  

Come back to tell what you have in mind more precisely.


Answer:

Hi! Thank you for your answer. Yes, i mean syncing some folders with some doc & pdf, videos from Google Drive, without syncing Google Photos. Using Backup & Sync for Win

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Question: Historic Files Missing

My Google photos have backed-up and synced currently, however historic files from circa early 2017 w…

My Google photos have backed-up and synced currently, however historic files from circa early 2017 which are shown on the app are not showing on the web, any suggestions ?

Answer:

Generally the web can be trusted and the app can be misleading. 

Because we can't know what you may have done wrong or if there is anything special with these 2017-pictures (I would not call them historic, unless it ware scanned pictures from 1917) that may cause that they are not shown on the calendar in 2017 but on a totally different date? 

 What do you see if you type 2017 in the searchbox?


Answer:

@Chris Horne
"files from circa early 2017 which are shown on the app are not showing on the web"
When Rinus said that the app can be misleading, I think that he means that the app also shows photos that are on the device. When you do not see them on https://photos.google.com/ they may not be uploaded. 


Answer:

No, I did not mean that, but you can be right also Jan. However Chris did not refer to Android or iOS. 
But due to whatever actions the cache in the app may show old stuff not really present anymore. 
So the app may need to get resetted also.


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Question: Camera folder occurred twice in photos with some pictures that were moved to another folder

Deleting some pictures



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Question: My phone was stolen last night how can I log out of google picture account using my desk top

I just log out of my gmail from my laptop

Remove the device form your account via https://myaccount.google.com/security immediately. 

It also maybe wise to change your Google password to prevent any hacking. 

Good luck


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Question: Photo Got Compressed like anything.

Yesterday i have taken photos from DSLR and it got automatically backed up in google photos but size…

Yesterday i have taken photos from DSLR and it got automatically backed up in google photos but size is reduced like anything. 17 MB photos converted into 111 KB, that is surprising.

My Setting in Google photos at Mobile is "High Quality
My Setting in Back up and Sync application is "High Quality

Just for understanding,  I have taken picture from nikon camera, and download all the photos in my laptop folder "xyz" and i have kept "xyz" folder as backup in backup and sync application.

I thought all the photos in xyz folder will be backup in google photos will be in high quality ( atleast 16MB for DSLR images) but surprisingly it is just 111 KB.)

Answer:

Usual mistake: dwonloading from screen (Save as) instead from the 3 dots Download option. 

If your Nikon has a resolution of 17 MP, HQ images always will get downsized to 16 MP which is still high. And the filesize in MB will get a factor 3 lower on avarage, but with large variations. 
Their normal size will be around 6 MB, downsizing + compressing will result in 2 MB (1-3)


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Question: How do my deleted photos back up

I dont know

Hi Dipen,
 
can you please tell us something more on what you would like to do with or know about Google Photos?


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Photos No Longer On Cloud

Hi, i was selling my ipad so i downloaded the google photos add and uploaded the images to the cloud…

Hi, i was selling my ipad so i downloaded the google photos add and uploaded the images to the cloud. Now the app was saying its uploading etc and could see the progress.

now when i log back in to the app or website for photos they are not there

now i did a factory reset of the ipad, but that shouldn't have done this?

the only other thing i can think of is that i used a different google email, is there a way of finding an email address based on IP or time etc 

its on an ipad so it doesnt have a telephone number

thanks

Answer:

Hi Jacqueline,
 
to which cloud platform did you upload the photos? Prior to resetting the iPad did you visit the photos.google.com website to check all the photos were there? I suggest that you check also iCloud, Amazon, OneDrive, or other cloud storage platforms you use.
 
It is certainlt possible you used a different Google account but, unless you remember any email addresses, it's unfortunately not possible to tell which one you used. You may check your mail for any of your messages coming from different addresses.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi

i downloaded the google photos app and started to upload the images as it told me how many was left etc before completion.

under the email address on this account isnt there a way of seeing if images have been uploaded before


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Photos not Backing up. Showing ' Getting storage usage' or ' Storage usage unavailable'.

Hi, I have been using google photos for a while now and it has always backed up and synced my photos…

Hi,
I have been using google photos for a while now and it has always backed up and synced my photos and videos with no issues but suddendly is now says "storage usage unavailable" it doesn't say my storage is full and I have checked this as well and I have space left on both google drive and google photos but it just isn't backing up anymore.

It also doesn't actually let me watch any of my previously backed up videos (recent and from years ago) and doesn't let me restore any of my previously backed up photos. Please do help me as this is very serious, I have too many priceless memories which can't come back and I can't afford to loose.

When I sign out from the google photos and again log in then it stays at " Getting storage usage" but nothing happens.
I have android phone and over 11 GB is left in my account. 

Please advise as to what I should do?
Thanks

Answer:

Hi Siddharth Srivastav!
You can send feedback for Photos team
I can slightly supplement the "Feedback\

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Question: How can I log in to Google Photos to access a Picasa Webalbum created with a yahoo-account?



The only option you have is trying to log-in to https://get.google.com/albumarchive with that Yahoo-account. 
That archive was created by Google after closing Picasaweb in 2016 and that was announced on the site. 
Good luck / Rinus


Answer:

The only option you have is trying to log-in to https://get.google.com/albumarchive with that Yahoo-account. 
That archive was created by Google after closing Picasaweb in 2016 and that was announced on the site. 
Good luck / Rinus


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Question: My total daily internet package is exhausting by Google photos during backup



Syed, check your setting for Cellular Data Back up.
  • It's in the Google Photos app,
  • tap the 3-line menu, then Settings
  • tap Back up & Sync
  • scroll down to Cellular data back up, make sure both are in the off position
When you say you turned off backup - is it the one on the Google Photos app, 3-line menu, Backup and Sync? That should certainly stop the automatic backup from happening until you turn it back on. Do you see the cloud with a line thru it at the top of your photo library?
 
There is one exception - if you add photos to albums they will be uploaded even if Backup and Sync is off. Could that be what is happening?
 


Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

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Question: recovering space

I would like to recover space and i understood that i can do this via the recover space button. I al…

I would like to recover space and i understood that i can do this via the recover space button. I also understood that this will compress the pictures & videos actually backed up. BEfore doing this i just want to be sure that the pictures and videos on my device will remain the same size (i.e. will not be affected by this operation). Can you please confirm. thanks

Answer:

If you are sure that you don't mix with the Free-up space option under the 3 mall lines, you are completely right: it wll compress all at Google to High Quality which is not counted by Google for your usage at Photos.  
But that will have no effect if you already have a lot at Drive and/or Gmail: see one.google.com/storage

PS: it can take a day before the button becomes gray and you may get a notice that compression is ready. 

PS: always wise to copy the originals on your phone to computer regurarly because there always will come a moment that you will need to free-up space on your phone also. 
Via USB-cable: see this link


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Question: I have many photos in Drive and want to keep them there with a folder structure of my choice, but also sync them to Google Photos. Can I do that? I've read there is a button in Photos Settings to share from Drive, but that button does not appear in my Settings window

Sync from Drive to Photos

I have many photos in Drive and want to keep them there with a folder structure of my choice, but also sync them to Google Photos. Can I do that? I've read there is a button in Photos Settings to share from Drive, but that button does not appear in my Settings window

Answer:

Sorry Michael, the setting is only available for standard consumer Gmail accounts. Unfortunately we have never been able to find out why, just that Google Photos isn’t supported by the business products.
 
If you have a plan B you need any help with, please let me know,
 
Regards,
Peter 


Answer:

Sorry Michael, the setting is only available for standard consumer Gmail accounts. Unfortunately we have never been able to find out why, just that Google Photos isn’t supported by the business products.
 
If you have a plan B you need any help with, please let me know,
 
Regards,
Peter 


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Question: Im trying to recover photos from my old google account and device but cant remember old email addres

Get photos from old email address and lost device. I have same phone number



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Question: How can I delet all Photos on "Google Photos" or at least an entire Folder?

How can I delet all Photos on "Google Photos" or at least an entire Folder?

@Cornel Pronk
"How can I delete all Photos on "Google Photos" or at least an entire Folder?"
There is no easy way to delete all photos from Google Photos. Google photos also has no "folders\

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Question: sound but no video

help no video



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Question: Google Photos wants me to backup photos from my computer which I don't want to do and can't get the message to go away. It is blocking my screen and I'm getting angry!!!

I have tried to close the message and can't get it off my home screen. It is blocking my apps and dr…

Google Photos wants me to backup photos from my computer which I don't want to do and can't get the message to go away. It is blocking my screen and I'm getting angry!!!

Answer:

Hi Merikay,

do you use Google Photo app or site version on your desktop?

There are two ways to turn off backup. Please try Uninstall Backup and Sync.

Hope it works


Answer:

I am a digital marketing enthusiast who love reading and traveling. Interested in history and astronomy. Have been being a Google user since 2001. I have been supporting Google Consumers Products and other products in 2015. I enjoy helping people and creating contents for communities, besides working and traveling. Lastly, I am a coffee addicted.

Answer:

I want to sync my photos from my phone only, not my pc.  All my photos from my pc are already in Google Photos and are also backed up on a separate hard drive.   I just want the message to go away.

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Question: Photos from device accidentally deleted via Google Photo

I just switched over from the free version of Google Photo to Google One's premium membership for th…

I just switched over from the free version of Google Photo to Google One's premium membership for the purpose of backing up all my photos in original uncompressed format. In order to re-backup all the photos from my device in original/uncompressed format, the forums I read mentioned having to delete all existing photos that were backed up (and compressed) under my free account, and then re-sync them all with updated "original quality settings"....overwriting was not an option. When I deleted the photos from Google Photos, it also deleted everything from my Samsung S7's synced gallery!! I've tried the following steps for remediation:

1. I was able to restore deleted photos from within the Google Photos app. However, the photos still don't appear on my device's gallery. It's also not clear if the photos appearing on Google Photos are in High/compressed or Original quality. If the latter, this isn't quite as big a deal.

2. I've tried searching my phone's system Recycle Bin and other recovery apps, but nothing was able to find these photos on my device.

3. I do not see any "download" option or any way to move photos from Google Photos back to my device. I would consider this option if I had a way to verify that the photos on my account are of Original quality.


Please advise, and thanks for your help!!! I've already spent several frustrating hours on this.

Answer:

I'm sorry Oren, it looks like you have definitely deleted all your original photos from your device.
 
Restoring photos from within the app would only affect the online compressed copy.  You have taken any steps we would have recommended and I am 99.99% sure you only see the compressed copy online. You can check at https://photos.google.com/settings where the Recover storage option would be available if the online copies were at Original size.  Clicking on the option would give you a summary of storage used in Google Photos.
 
If you need to download, the outlook isn't much brighter as there is no bulk option built in to Google Photos with only an option to download one at a time to Save to device using the 3 dot option while viewing a photo.
 
There are workarounds, for example if I select a batch and use the share icon I get the option to copy using a file manager app.
 
I wish I could be more helpful, but on the bright side I am a personal believer that compressed images lose no visible quality and I have no second thoughts about using HQ for my photos,
 
Regards,
Peter


Answer:

I was under the impression that the Google Photos app was simply backing up the photos on my device. I just deleted a bunch of videos and photos (of my kids!) in the app in an attempt to make space, and emptied the bin when that didn't seem to have an effect. I then discovered the photos and videos had disappeared from my device too. Is there a way to recover them? Why did this happen??

Answer:

Hello Sandra, I am sorry to say that deleting from the app also deletes from all other places. The warning says Remove from Google Account and synced devices. Once deleted from the bin there is no way to recover the photos apart from file recovery apps which you can find in the app store. there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms.


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Question: Moving photos out of Album into "photos"

I've moved 20,000 photos into an album and now find that I do not have the timeline on the right ava…

I've moved 20,000 photos into an album and now find that I do not have the timeline on the right available to scroll down to the year/month. This is available in Photos so how do I move these photos out of the album to Photos without having to upload them all again?
Thanks,

Answer:

@David Lang
That sounds like a weird question to me, because ALL photos in albums should also be visible in the library https://photos.google.com/, also the ones you uploaded directly into an album. In fact, albums do not contain photos, only links to photos in the library. 
Did you check in https://photos.google.com/ whether the photos are there ?


Answer:

Nevertheless it is a valuable feature request that albums also get a calendar at right, so I would suggest to send a feedback from the main menu under the 3 small lines. 

Albums can contain too much pictures (=references) nowadays, maybe over a large timespam.


Answer:

@David Lang
That sounds like a weird question to me, because ALL photos in albums should also be visible in the library https://photos.google.com/, also the ones you uploaded directly into an album. In fact, albums do not contain photos, only links to photos in the library. 
Did you check in https://photos.google.com/ whether the photos are there ?


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Question: Photos received via MMS are stripped of exif & renamed.

So my wife and I are both on Verizon Wireless. She has a Pixel 3 XL & I have a Pixel 2 XL. Whenever …

So my wife and I are both on Verizon Wireless. She has a Pixel 3 XL & I have a Pixel 2 XL. Whenever she sends me a photo via MMS the filename & all exif data is stripped when I save them to my phone from our message thread. All the saved photos are renamed image000000.jpg. 

Now this only happens with photos sent from my wife. If anyone else sends me photos by MMS the filename for them (if i save them to my phone) is the date/time stamp. Can't for the life of me figure out why only from my wife is all the photos data stripped. Any suggestions would be great, thanks so much for any help!

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Question: Is there a way to sort or filter all my photos taken by "Night Sight", "Panorama" and "Photosphere"?

I just took a 5 week trip through 26 cities and 13 countries. I'd like to sort my photos by "night s…

I just took a 5 week trip through 26 cities and 13 countries. I'd like to sort my photos by "night sight\

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Question: AppLock photo

Apps lock photo



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Question: How iPhone Restore Google Photos as HEIC , not jpg(original)

I have used google photos as iphone photo backup solution for three years. It is great for me becaus…

I have used google photos as iphone photo backup solution for three years. It is great for me because even high quality fulfil  my needs. Recently, I like to restore one of the photo using  "save to device\

Answer:

Sorry this is confusing: maybe it never have been heic files 2 or 3 years agoo. Because if it has been heics, it still should be heics when downloading to device. 
But as long as you don't save thousands back to your device, jpg's still have equal or better quality then heics and still are not very large files - generally about 3 times. 
We can't help. 
And no Google here either.


Answer:

The Original Size is 986KB HEIC (from google photos web)



The file from "save to device" is 1.8MB jpg 



I guess they are quite different, not as you mentioned they are the same


Answer:

Not at all - if the real original from your 12 MP camera was a 36 MB raw-file, the jpg-compressed version will theoretically be around 3.6 MB and the heic-compressed version around 1.2 MB. 
In reality it did become 1.8 MB and somewhat less then 1 MB
You should compare them on a large retina screen and then you will hardly see any difference in sharpness, but maybe some tiny colorshifts. 
Not relevant unless for jurists :-)


Answer:

Since it is a Backup feature, I expect the same file return when it is restored. Not the converted file.
I think it is a common sense for anyone who do the backup and restore process. 

Also, the android client of google photo  did return the HEIC file when I use "Save to device\

Answer:

I got the impression that you have used "Save to device" from the Google Photos app, because you were posting here. 
But then you should complain at Apple via feedback - they have a good site for doing that. 
Just fiddle around a bit for that, because we can not even improve Google. 

However: I can understand the reason why they do convert to an iron world standard (eg for mailing and uploading to asocial media), because most iPhone-users are not even aware that they are shooting in heic and then they get complaints from family or friends that they can't use these files on their computer. 

No further comments possible. 
Best


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Question: A person had my phone and put ally vedios and pictures were they were able to be shared with my acco

A person had my phone and fixed it were my picture would be shared I am sorry for this and hope done…

A person had my phone and fixed it were my picture would be shared
 I am sorry for this and hope done of you who have send these photos. Please delete them

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Question: What is that photo that gathers multiple photos into one ?

On Google Photos I find these kind of photos with a number at the upper right corner: Clicking on it…

On Google Photos I find these kind of photos with a number at the upper right corner: 

Clicking on it allows to see a bunch of photos, like being the frames of a video.
The problem is that I don't remember how I did record that (Galaxy S7).
Clues:
Just beside this photo there is an animation (with stars in the upper right corner) of these photos.
I've tried with a GIF, it appears on Google Photos without any logo.

What is the process to record such photos ?

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Thank you for your answer, I didn't know about this feature.
Still, I've tried some burst photos and they are displayed in Google Photos as single photos, like any other classic photo.
Maybe there is another way of taking burst photos to make them appear as the one I published in the question (with a number in the upper right corner) ?


Answer:

So, you're saying that when you hold the shutter button down, you only get one photo? If so, then check the settings for your phone's camera. On my Samsung, there is a camera setting for what happens when you hold down the button and I have 3 choices: 1-take one photo 2-make an animated gif and 3-take a burst photo.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Solved! This article gave me the solution.
I was mixing up the shutter button with the heartbeat sensor at the back of the phone, which is used for taking selfies without using the shutter button.
I can now take burst photos. Thank for your help.


Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Solved! This article gave me the solution.
I was mixing up the shutter button with the heartbeat sensor at the back of the phone, which is used for taking selfies without using the shutter button.
I can now take burst photos. Thank for your help.


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Question: Editing videos in Google Photos fails with Pixel 3

I want to edit videos that I took with my Pixel 3 camera in the App Google Photos. When trying to sa…

I want to edit videos that I took with my Pixel 3 camera in the App Google Photos. When trying to save the edited version as a copy I get the error message "Unable to save changes".

The problem appears only with videos from my Pixel 3, other videos from other sources are no problem.

I am happy to hear suggestions what the problem might be? The official Google Support didn't bother to answer me.

Thank you!
Lars

Answer:

Yeah, I have the same thing happening on my pixel 3a. I tried using the built-in pixel tips&support - only to get a clueless guy on the phone talking about connectivity when this doesn't work on either 4G or 60+mbps wifi. Let alone that what does a connection have to do with it, just save it on the phone and then like any other new photo upload later over wifi.

GOOGLE THESE ARE YOUR FREAKING PHONES HOW COME THEY DON'T WORK AND NOTHING IS DONE????


Answer:

Brand new Pixel 4. Same issue! Really annoying, Im sure google know about this, there are enough posts around the place with this issue.

Just tested with a few random downloaded MP4 video and saving after editing worked without a problem. Videos made from the phone itself do not save after editing! :(


Answer:

Same here, it started a few months ago and even clearing all Google Photos data and reinstalling the Photos app didn't resolve it. I'm on a gigabit fios with solid wifi so it isn't my bandwidth, the Google app is clearly broken in some fashion. There are dozens of threads about this issue, yet i never see any response from Google staff, I won't be getting a Google phone again, they don't care about their customers - to Google we are just data for them to sell!

Answer:

Having the same problem with my pixel3. Not sure why Google Development and Support team don't offer a solution. Maybe a good idea to send a few of them to Apple to get required training and come back to fix this issue!!!

Answer:

Same issues on both of our Pixel 3 devices for the past few months. Downloaded a 3rd party video editor and it solves the issue. Aside from the watermark. :-/

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Question: File too large to download

I have 3 minute video. When I try to download I get a message "Download failed file too large". How …



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Question: I meed you backup to my music

My is lost any applicaction i loosing music etc



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Question: For the google Home hub, home, mini and max. What's the difference between the Australian and US ver

Searched online. Couldn't find a definitive answer

Hello Carlo, the hardware itself is the same, the only difference would be the plug pins and features depend on your actual location regardless of where you bought the device from.


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Question: Why did i am always shown the notification of ( Reload ) ?;





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Question: Want to find pictures shared with others, for enjoying the moment, park pictures or, hotel reviews

I'm looking for photos and post3or shared photos that may have been deleted or lost

I'm looking for photos and post3or shared photos that may have been deleted or lost

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Question: Google Photos vs. Google Drive

I need help, I'm so confused!!! So I had Google Photos backup on my PC. Worked great. Get a message …

I need help, I'm so confused!!!  So I had Google Photos backup on my PC.  Worked great.  Get a message it's discontinued so I download and install Backup and Sync.  Nightmare!!  I have over 80,000 pictures on my PC.  It is starting back at 0 (even thought Google Photos backup already backed them all up). And it never makes it through the 80000 and starts over. So it is not backing up recently added pictures.  My questions:
1.  Why isn't backup and sync syncing all 80000 pictures, why does it keep starting over?
2.  I have a Google Photos folder in Drive, does this count against my quota?  I want all photos in Drive backed up to Photos, but I don't want all from Photos backed up in Drive
3.  I read there is a Drive backup and sync and a Photos backup and sync.  Two different applications???
4.  What do I do, I just need to make sure Google Photos has all my photos.
5.  My Google Drive has a folder called "My Computer" with sub-folders and a bunch of files.  What is this, does this count against my quota?

Answer:

Hi Alyssa, you are not alone but I will try to help.
2. If you don't need the Google Photos folder, disable the Drive option by unticking the box in settings. Right click and remove the folder. Your photos in Google Photos will not be affected by this action. Empty the Drive trash.
3. There are two section to Backup and Sync.  Google Drive sync which you should not use.  My Computer (Mac or Laptop) which will backup your photos.
5. You can ignore this as under normal conditions it should not use storage and is an integral part of backing up your photos to Google Photos.

4. The important bit.  Set up preferences as per:

After clicking OK it should complete the sync,

Good Luck,
Peter


Answer:



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Question: My viber pics were uploaded on google photos and disappeared after i deleted viber app. Help!

Need help restoring pics

Tamara, 
 
Good afternoon. If your Viber pictures were successfully uploaded to Google Photos, they would still be visible even if you uninstalled that app (uninstalling an app will not delete any uploaded pictures). 
 
Most likely, your Viber pictures were not actually uploaded to the cloud through Google Photos. There are often several folders on your device that contain image files, and many apps create new folders to store associated images. 
 
Just because you can see pictures in the Google Photos app does not mean they have been uploaded. The easiest way to find out if your pictures are successfully uploaded is to visit the Google Photos website. If your pictures aren't on the website, then they haven't been uploaded. 
 
If you open the sidebar menu on the left side of the Google Photos app and tap "Device Folders" you'll see all of the folders that contain image or video files. The folder thumbnails that have a little cloud icon in the bottom right corner with a diagonal line through the cloud are the ones that are not currently included in the automatic backup. You can change this by tapping the folder thumbnail and then tapping the toggle icon to turn on the automatic backup. 
 
So, if your Viber pictures were in a folder that was not being backed up automatically, and if that folder was deleted during the app's uninstall process, then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back. Google can't recover files it never had in the first place. 
 
Regards,
~ Greg
 


Answer:

Tamara, 
 
Good afternoon. If your Viber pictures were successfully uploaded to Google Photos, they would still be visible even if you uninstalled that app (uninstalling an app will not delete any uploaded pictures). 
 
Most likely, your Viber pictures were not actually uploaded to the cloud through Google Photos. There are often several folders on your device that contain image files, and many apps create new folders to store associated images. 
 
Just because you can see pictures in the Google Photos app does not mean they have been uploaded. The easiest way to find out if your pictures are successfully uploaded is to visit the Google Photos website. If your pictures aren't on the website, then they haven't been uploaded. 
 
If you open the sidebar menu on the left side of the Google Photos app and tap "Device Folders" you'll see all of the folders that contain image or video files. The folder thumbnails that have a little cloud icon in the bottom right corner with a diagonal line through the cloud are the ones that are not currently included in the automatic backup. You can change this by tapping the folder thumbnail and then tapping the toggle icon to turn on the automatic backup. 
 
So, if your Viber pictures were in a folder that was not being backed up automatically, and if that folder was deleted during the app's uninstall process, then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back. Google can't recover files it never had in the first place. 
 
Regards,
~ Greg
 


Answer:



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Question: I have always backed up all of my photos using google and recently I am not seeing them all.

I know that I am on the correct account. I know that I have purchased plenty of storage and I also k…

I know that I am on the correct account. I know that I have purchased plenty of storage and I also know that I Have backed them up correctly to the cloud in the past. They seem to have disappeared in patches. Please help me.

Answer:

Hi Hollie Smith
1) You need to make a check: open the Photos website, and check the display files there: https://photos.google.com

2) Clear Google Photos and Google Play Services data :
To do this: select Settings - Apps - Services Google Play - delete data, namely data, even if there is a warning, they need to be deleted; 
Then select the Google Photos application, and delete the data.
 
After that, delete the cache in the Storage section.

When you see a warning, then do not worry. This is a common procedure for cleaning applications in the device, and the very memory device. This will delete the data that is working incorrectly, and cleaning will allow to have correct data.

3) Remove the Photos application from the device, or remove the update for it, then download it again from the Play Store, and look at your files again - did they appear or not?

If nothing has helped to solve the problem, then send feedback.


Answer:



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Question: Sahil khan moradabad

Photo transfer googal sahil khan moradabad



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Question: Canvas Prints: How do I order more than a quantity of 1?

When ordering canvas prints from Photos, I would like to be able to order more than a quantity of 1.…

When ordering canvas prints from Photos, I would like to be able to order more than a quantity of 1. I can't seem to find a way to make that happen.

Answer:



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Question: korten borta efter en uppdatering



korten är borta i galleri och i google photos. det har tidigare inte gått att radera korten pga står att går ej flytta till papperskorgen. men efter uppdateringen försvann alla kort.

Answer:



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