Google photo QA: Option to show DRIVE photos in PHOTOS app is missing

Question: Option to show DRIVE photos in PHOTOS app is missing

My account (either on android or the web) does not have the option to show Google Drive photos withi…

My account (either on android or the web) does not have the option to show Google Drive photos within the Google Photos application. I suspect this has to do with my username being a custom domain verses a gmail account. My username is not associated with a business or school account.

If I logout and login with a secondary account which is a gmail account, then I do have the option to show drive photos within the photo app.

Can anyone tell me why this is or how to change it?

Answer:

You can't change that hélas - it is some Google-abnormality connected to that special account.

Perhaps to prevent that business pictures stored on Drive are shared via unsafe social media like Photos.

Just guessing.

I do not think to complain via feedback on Photos does make any sense - but it is not forbidden :-)

Answer:

Sorry jerbo128, the setting is only available for standard consumer Gmail accounts. Unfortunately we have never been able to find out why, just that Google Photos isn’t supported by the business products.

Regards,

Peter

Answer:

That's the thing. It isn't a business account. I just used my existing email account as the login. There is no "managed" domain or other connected accounts.

To add to this... I do have the option to sync photos to a Drive folder, just not the other way around.

Answer:

It's a custom domain, which is probably a legacy from the Google Apps days. The settings are still dictated by the product and we have no influence on the product rules, it is a restriction from within the account. Absolutely nothing we can do no matter how much we would like to.

Answer:

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Question: How do I delete photos from google photos app only? I want to keep them on the device storage.

I want to delete photos in my google photos app only. I do not want to delete them in the phone. I h…

I want to delete photos in my google photos app only. I do not want to delete them in the phone. I have disabled back up and sync. Deleting a photo in the google cloud storage still deletes it on the phone's internal storage. How do I stop this?

Answer:

Andria, first off - realize that Google Photos main job is to store your photos in the cloud so that you can delete them from the phone. They do not make it easy to do it the other way around - delete from cloud / keep on phone.

That said, you did everything you can - turning off backup and sync is the right thing to do.

Then, how did you delete the photo? Did you go to a computer or some other device?

If you deleted using the phone, it has no choice but to delete the phone copy as well.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

I deleted it using the google photos app. It also deleted from the phone. For future photos/videos, I dont want this to happen. I have plenty of device storage space. I need to clear space in google, but I dont want to remove items from my device.

Answer:

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Question: Khawajaabdulrehman

All data transfer

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Question: How to fix my google search web settings

Fix my google web search settings

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Question: Cant sync from Android using GSuite Account

I cant sign into Google Photos on my Android device and get a message to contact my G Suite Administ…

I cant sign into Google Photos on my Android device and get a message to contact my G Suite Administrator. Google Photos is enabled for my domain via the control panel and the accounts valid as works for email etc. Any ideas?

Answer:

Sorry Alex, the setting is only available for standard consumer Gmail accounts. Unfortunately we have never been able to find out why, just that Google Photos isn’t supported by the business products.

Regards,

Peter

Regards,

Peter

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Depth Effect Photos Not Backing Up to Google Photos

I have continuously tried to back up the photos from my iPhone to the Google Photos App. When I open…

I have continuously tried to back up the photos from my iPhone to the Google Photos App. When I open Google Photos and sync my photos, there are about 100 depth effect photos that remain on my phone and not uploaded to Google Photos.

I have searched and they are not on Google Photos anywhere, and when I 'free up space' by deleting photos and videos off my phone that have been uploaded to Google Photos, they remain on my phone because they are not backed up.

Does anyone know why this is or how I can fix it? As you can imagine, it is very frustrating. I am wondering if it has anything to do with the fact that I am still running IOS 10.3.3 on my iPhone 7.

Any and all help is welcomed and appreciated.

Thanks,

Jake

Answer:

When you say "Depth Effect" do you mean "Portrait"?

I have many Portrait photos from my iPhone that are backed up just fine to Google Photos. I can't think of any explanation why they wouldn't be. Have you tried manually backing them up? with 3-dot menu > Back up

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Yes, when I refer to depth affect, I do mean portrait photos. My phone is not capable of taking them, but I do have them on my phone from people who have sent them to me.

I have not tried manually backing up. When I go to my 3 dot menu on Google Photos, there is not a backup option. Can you please elaborate on that?

Thanks!

Jake

Answer:

To manually back up, you need to open a photo - or select multiple photos. Then tap the 3-dot menu and you should see Back up as an option. If not, that usually means they're already backed up.

Let me know if that helps

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

No, on my iPhone photo app, when I select a single photo – or multiple photos – there is no option to "back up."

The photos that remain in my iPhone library or all portrait photos, as these are the ones that I am on able to back up to google photos and thus unable to "remove free The photos that remain in my iPhone library or all portrait photos, as these are the ones that I am unable to back up to Google photos and us unable to "remove free storage space" which would include them.

Answer:

Ok, let's look at something else. Open one of those photos and look at the info to see the file size. They must be larger than 256X256. To see info, tap the 3-dot menu then Info. Lastly, this is on an iPhone right? If Android, check device folders.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Re-reading this thread - I have another idea. When you look at info, what is the date showing? Maybe they are backed up and you just need to find that date. ooops - no, that can't be it because you say they are skipped with Free up space. If their size is OK, I'm out of suggestions.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Chris,

Thank you for your continuous attempts to help me. Unfortunately, I am unsure if I am being unclear, I don't know that you understand my problem completely.

I can not select the "three dot menu" and then push "info" because these portrait photos have not been uploaded to Google Photos. They are on the Photos app of my iPhone 7 running IOS 10.3.3.

When I backup my photos to Google Photos, these photos are left on my phone. They are not removed when I 'free up space' because they are not been backed up to Google Photos.

Also, I am unable to see the size of the photos from the Apple Photos app.

I hope this better allows you to understand my problem .

Answer:

Jake

I can relate to your requirement.

If I may correctly put it, the depth of field editor is currently missing in photos app.

This feature used to enable user to edit pictures with depth effect like changing the object of focus and amount of blur.

Chris - (above) is not getting the point.

I am missing this feature too. Please do update if you get answers.

If I get any inputs, i will share it with you

Answer:

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Question: https://support.google.com/photos/thread/170517?msgid=170569

And sync them and save them I tried putting them to my Google photo to my Google Plus I am locked ou…

And sync them and save them I tried putting them to my Google photo to my Google Plus I am locked out of my account so I can't receive them there so I'm going through Misty s o d e n i n 761 at gmail.com

Answer:

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Question: Please backup my photos all delete photo please backup very important my photo please reply my photo

Please replace my photo very important my photo please help me

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Question: Where is President Barack Hussein Obama

I developed a collage with President and MRS Obama!!!!! Where is it? I want my darn collage before I…

Hi Gwendolyn,

Here's a couple of web links that may help you, this one finds your most recent photos/collages:

Recently Added: https://photos.google.com/search/_tra_

And this one is for all automatic creations that you haven't saved:

Unsaved Creations: https://photos.google.com/unsaved

Let me know how you get on please, take care.

Answer:

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Question: Recovering photos on the phone deleted by Google Photos

I tried freeing up the space on my phone through google photos but unknowingly, moved them to the Tr…

I tried freeing up the space on my phone through google photos but unknowingly, moved them to the Trash folder. Those photos I found on the trash folder were already deleted on my phone storage automatically. I tried retrieving them but unfortunately and regrettably, clicked on Empty Trash instead of recovering them. Can I still recover those missing photos on my phone? How? Thank you for your help.

Answer:

Hi Cherry Mae Menina

Unfortunately, files, which you have removed from the trash, can no longer be restored with the help of settings.

The only way is to go to Google play store, and to find an application that can recover files on your device. Read reviews, and select the application may you will be able to return the files in your gallery.

Answer:

Hi Tanya,

Thanks for reaching out.

Those photos were automatically deleted from my phone's internal storage. I tried downloading and running some recovery applications but didn't really recover those missing ones.

Answer:

Because the recovery apps only detected those photos that were manually deleted and not those automatically removed by Google Photos after they backed it up. I'm really upset about what I did. I feel stupid and regretful. I just really hope that there's a way that those pictures can be restored. I just lost them a few hours ago. I was able to reach out for support but they were only handling Google Drive related issues. I can't seem to find someone specifically handling Google Photos.

Answer:

I understand your chagrin, but in this case there is no way to return the files. If there was a way for this, we would know it, and help people get photos and videos back

Answer:

Hi Cherry Mae Menina

Unfortunately, files, which you have removed from the trash, can no longer be restored with the help of settings.

Answer:

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Question: How can I view items in my drive that have been archived

Not too much

They are not in Drive, but in the Photos-app under the 3 small lines > there you will find that Archive.

Unless some other archive is ment, because the word "archive" is a bit misleading.

Good luck or come back.

Answer:

They are not in Drive, but in the Photos-app under the 3 small lines > there you will find that Archive.

Unless some other archive is ment, because the word "archive" is a bit misleading.

Good luck or come back.

Answer:

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Question: My Drive storage is full of Pixel-taken photos. I thought these didn't count against the 15gb limit?

I get notifications that my Google Drive is getting too full. It is 7.73gb of photos. I thought Pixe…

I get notifications that my Google Drive is getting too full. It is 7.73gb of photos. I thought Pixel-taken photos didn't count towards the 15gb? How can I find out which of these photos are from my Pixel? Thank you.

Answer:

Still 7,73 is not 15, so why you got that warning: see one.google.com/storage and tell us the numbers and your Pixel-type.

Answer:

Kimberly,

If you're using the Pixel 3A, that device does not get unlimited original quality uploads.

Answer:

Hi thanks for your replies. The remainder of the 15gb is email and other documents, that I have accounted for. I point out the photo number because it is the only one that has been growing, so it seems like a safe assumption that new photos are being used to count against the 15gb.

I am using a pixel 2.

Thank you!

Answer:

Depends on the end date of the unlimited offer of your Pixel 2.

But if you have uploaded pictures & videos from another source, they will surely count.

If you view a picture individually and you move it upwards a bit with a fingertip, you will wich camera is used. But it would be a hopeless task to find out which pictures should be deleted.

You better can use the recover storage button in the settings: then the non-Pixel file will get compressed to High Quality which is not counted for storage and then 7 GB will go down to zero.

Answer:

Rinus, thank you for replying. I purchased my Pixel 2 in December of 2017.

it seems like the assumption I made, that the selling point of "unlimited photo storage" was truly unlimited, was incorrect. Or at least I misunderstood it. My Pixel 2 photos are counting towards my Drive limit and I'll have to adjust my expectations around that.

Very disappointing :(

Answer:

Just for some more context, I don't use that account for anything *but* photos for the most part, storage-wise, so it's disappointing to see it eaten up after that amount of usage :( The rest of that storage use was from 2015, before I purchased the Pixel 2.

Answer:

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Question: How i can get 100 gb of cloud storage

How i can get 100gb of cloud storage

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Question: Memories not showing

Memories not showing eventhough I switched it on. Is there a bug?

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Question: I can't see only the photos from September 22 to October 16. Is there a way to check the backup?

I recently lost my smartphone and bought a new one. I usually set up automatic photo backup for Goog…

I recently lost my smartphone and bought a new one. I usually set up automatic photo backup for Google Photos, but I can't see only the photos from September 22 to October 16. Is there a way to check the backup?

Answer:

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Question: Is there a way to automatically save photos on my amazon fire to Google photos

Sync amazon fire photos to Google photos. Able to sync Google photos to amazon fire but not other wa…

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Question: How I to positions pictures in collages so it doesn't cut off people's heads? Is it static?

I've tried all the editing features that I could see to move the photos within the squares, but it l…

Hi SH and VC,

Welcome to the Google Photos Product Help Forum!

>>>> How I to positions pictures in collages so it doesn't cut off people's heads? Is it static?

To be honest, the Collage capabilities in Google Photos are rather primitive. I use them sometimes but am willing to accept the limitations or do some ~preprocessing~.

For instance, if you want WYSIWYG (What You See is What You Get), you can create cropped copies of the component photos and then create the collage from the copies. An example: Crop and create 4 SQUARE copy photos. Then create the collage from the 4 square photos.

Honestly, if you have access to a smartphone or tablet you can download custom apps for this purpose which are much more flexible (e.g., allow you do change positions of images, etc.). Use terms like ~Photo Grid Collage~ to search for an app then select a highly rated one which meets your needs.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

I fully agree with Doug: there is not much possible, and even when you manage to get a decent collage without photos being cropped, you cannot even change the place. I tested a bit, and here you see some examples of what is possible when you are lucky:

https://photos.app.goo.gl/GtlDggLTrintkK273

Answer:

I have a Samsung Note8 and it has a fairly good collage maker, but I am saving all my pictures to Google Photos, so I don't risk losing them. What's the best method to get them back to the phone so I can use the Samsung collage maker? I didn't know anything else to do, but to send them via email and then download them. That was a time wasting process. What do you recommend?

Answer:

@User 180..............

You can open a selected pictures and then select Save to device via the 3 dots.

That action has to be repeated for other pictures you want to use in the collage.

No other option and no danger for your pictures saved at Google.

PS: after the collage is created, these pictures can be removed from local storage. They normally should be in a device folder named Restored, but on my Android they appear in the Camera-folder which is sick.

You also can see these devicefolder in the main menu of the Photos app and on the Album-page (they should not be there, but Google does not understand that).

So you should use the option Remove from device (repeated per picture) to prevent loss of your Google copy.

Answer:

Hi SH and VC,

Welcome to the Google Photos Product Help Forum!

>>>> How I to positions pictures in collages so it doesn't cut off people's heads? Is it static?

To be honest, the Collage capabilities in Google Photos are rather primitive. I use them sometimes but am willing to accept the limitations or do some ~preprocessing~.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: I have accidently deleted some images recently but now i want ut back

I want my deleted pics

I would suggest you have a look at this Photo Recovery Software.

I have used this tool a month back and really helped me out. With the help of this tool, I was able to recover all of my photos which were deleted.

Hope it works for you.

Answer:

Then we may hope ever seeing a positive feedback of Kedis here.

But normal deletions can be found back in trash under the 3 small lines of the Google app and it not - they never have been at Google at all or that trash was emptied "accidently" also (as usual here).

But it is not clear if you have commercial interests and the software does not look suitable for Android either. So you maybe misleading.

Answer:

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Question: Trying to recover my call recordings from my old Verizon phone that I already deleted and bac up to

Cannot open up my call recorders from my old Verizon phone on my new Android need 2 open to listen a…

Cannot open up my call recorders from my old Verizon phone on my new Android need 2 open to listen and to show proof to unemployment with the evidence of my recordings I open it up and it says does not support what do I do

Answer:

Hi Arian James,

Thank you for posting to the Google Photos Forum today,

I'm sorry but unless these files were actually video files and uploaded to Google Photos, then we're unable to help you on this forum. You'd be better off searching on a forum for your specific model of your phone as they'll be able to get you the right answer.

Sorry I can't be of more help.

Answer:

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Question: Hello, I have parmanently deleted my pic i want to recover

By mistake i have parmanenty deleted my pic so i want to re cover

Hi Brij Darshan Mathura,

Once your photo has been permanently deleted then you won't be able to get it back from Google Photos, first you'll need to check to see if it's still in your bin. You can find out how to do this by following the instructions at this link here.

There are apps that you can use on Android that may be able to restore deleted files, if you click this link here it'll take you a Play Store search for restoring deleted photos, you'll be able can find the highest rated apps to see if they help.

As a final attempt to get it back, you could follow these instructions and contact the Google Drive Team:

https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g

I hope you manage to find your photo, good luck

Answer:

Hi Brij Darshan Mathura,

As a final attempt to get it back, you could follow these instructions and contact the Google Drive Team:

https://www.google.com/appserve/mkt/p/AFnwnKUsl-F_t0TUyIXrkfObI--uJtlfnEqPpLbeAP2-6U45llAcvRDGpWldi39hQWLt01HdYzieEvV2WG2_dY6lzxpovqAlFkWYvfVa_x0mC8kDUnz7r2AGs_-A5J1fULgzXWGY2iheDap39g

I hope you manage to find your photo, good luck

Answer:

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Question: How to download full-resolution video on an album shared with me?

My friend shared an album with me that contains a high-res video (400mb). I want to download the ful…

My friend shared an album with me that contains a high-res video (400mb).

I want to download the full-resolution video so that I can make some edits to it and then upload to YouTube. However, every attempt I've tried to download the file results in a low-resolution (11mb) file.

**How do I download the full-resolution video?**

What I've tried:

1. From the Google Photos Android app, clicking on Download on the video from the shared album. This results in downloading the low-res 11mb file.

2. The same as above, but from the web interface.

3. After adding the album to my Google Photos, the video shows up in my own Photos tab, but when I click on Info, it's only the 11mb version!

3. I also have Google Photos -> Google Drive sync. On Google Drive, the video that got copied over is also the 11mb version.

NOTE: I _know_ that my friend uploaded the high-res version to Google Photos, because if I open the shared album, find the video and click on Info, it says 400mb.

Please help.

Edit: I captured the URL that gets used when downloading the file. It looks like the following (I modified it just in case). I was hoping it would contain a parameter that specified resolution or something like that, but it appears not to be the case:

https://video-downloads.googleusercontent.com/ABzBgw1OIUD

Answer:

Hello Rodrigo, it might take a while for the video to be processed and available in full res before you can download it. Just give it some time and then try to download it again later.

Answer:

Thanks for the reply, Salim.

When I submitted the request, it had already been almost 1 full day since my friend shared the video.

Right now it's been 6 days. I tried again, but I was still unable to download the full resolution!!

One thing did change, though:

- The file that I'm able to download now is 69MB. It's clearly a higher resolution file than before, but still not the full resolution file of ~400MB.

- In the video player, I can now select the solution for playback, and I can go as high as 1080p HD. However, the downloaded file is still 69MB and clearly NOT in 1080p resolution :(

I'm still out of luck. Please help!

Answer:

Hello Rodrigo, can you please ask your friend if he uploaded the video in High Quality (free unlimited storage) or in Original Quality? And if he uploaded in Original Quality, did he later use the Recover Storage option in Google Photos?

Answer:

so what's the answer here? i'm experiencing the same issue. i'm sharing a 4k video with someone and that person is only able to download a very downsized version which amounts to 50mbs for a 10minute 4k video.

Answer:

Hello Guys, I'm having the exact same issue, it's rather confusing. My Pixel (2016) is in repairs, my partners Pixel 2 did all our photo and videography in the few days, so I'm pretty sure we're using original quality backups. I have the shared album right here, can see a 4K video on the online player (but it is still a heavily compressed version, as always), I can see under info that the file is around 1GB, yet trying to download, it gives me a 72MB file. Please, help us with this issue

UPDATE:

Turns out I can download full resolution videos from the "Sharing" tab, but if I save a video to my Library, then try to download from there, I get the compressed one (even though "Info" shows the correct size).

I guess this might be a bug, can you please have a bug report and investigate? Thanks!

Answer:

Seems like this is a "Designed by Google" Feature to save bandwith. Sorry, but what is the sense of saving my videos in full quality, if I then can´t share it with other people?

So... Google wants us to store the HQ Video Files a SECOND time in Google Drive, so if we want to share the Videos in Original Quality, we need twice the storage place. Clever way to earn more money. Congrats Google. What a move...

Answer:

Same issue here. The videos in Google Photos of my phone are 90MB. If I access to my GooglePhotos account on a Pc and download them they are 13MB !! I've a Google Storage and so i've set the original resolution option.... And i have now way to download them?

Please Google clarify all this...

Answer:

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Question: How to hide other members in an album in google photo

I'm a General Contractor and when I go to a new site for a walkthrough I take photos of the scope of…

I'm a General Contractor and when I go to a new site for a walkthrough I take photos of the scope of work and I want to send a link to my sub trades so they can see the project before they bid on it. I don't want them to see the other guys I'm getting to bid, is there a way to share without everyone's initials popping up in the top left?

Answer:

Hi Nathan Danylchuk

You can make different albums for different groups of users. From the same photos you can make any number of albums. Give names in such a way that there is a name of objects, and that at the same time there is also some difference in the name.

Answer:

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Question: Unable to sign in to your google account : delete cookies

I just bought a new iphone and have installed google photos. Tried signing in but couldn't, the mess…

I just bought a new iphone and have installed google photos. Tried signing in but couldn't, the message 'cannot sign in - "unable to sign in to your account: delete cookies" after deleting cookies' . Even after clearing the cookies and cache I still couldn't sign in. How do I go about this? I have no issues on my old phone as it was already signed in a long time ago. Please help. Tq

Answer:

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Question: Can I recover a lost account?

I had another account that was run through my school's domain. I kept all of my photos there, and wh…

I had another account that was run through my school's domain. I kept all of my photos there, and when I graduated, my account disappeared. I had four years of high school memories in that account, and I was wondering if there is any way at all to recover them. Are they gone forever or still out there? Thanks! -Calder Reed

Answer:

Hi Calder,

Sorry for your loss!

The only chance that you MIGHT have is to talk to the Google Administrator at the school. It probably depends on their local processes and might be easier sooner rather than later.

Definitely nobody here has access to your data.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

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Question: Tha video connut be played

Hi Mukul,

what happens when you try to play the video on your Android device? Do you get any errors?

Hello Naresh, please contact Google Drive support and tell them that you accidentally deleted photos from your Google Drive, they might be able to restore them for you.

Answer:

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Question: Is google photos apart of google+?

I need answers

Hi Lindsie,

Welcome to the Google Photos Product Help Forum!

>>>> Is google photos apart of google+?

No. Google Photos are visible at https://photos.google.com/u/0/ if you see what you are interested there, it is not part of Google+

You are probably concerned because of information about the Google+ shutdown.

More info here: Frequently asked questions about the Google+ shutdown

(Excerpt):

"...Photos and videos backed up in Google Photos will not be deleted. Note that some photos and videos uploaded from Google+ may remain available in Google Photos. These photos and videos will remain in Google Photos after the Google+ shutdown:
Photos and videos uploaded to Google+ before Google Photos launched in 2015
Photos and videos backed up at any time using older versions of Google+ mobile apps (from 2015 or earlier)
Photos and videos that were associated with Google+ Events
If you're unsure if these conditions apply and you want to keep your photos and videos from Google+, we recommend you download and save all photos and videos from Google+....

Best regards, Dougsap (volunteer Google Photos use

Answer:

Hi Lindsie,

Welcome to the Google Photos Product Help Forum!

>>>> Is google photos apart of google+?

No. Google Photos are visible at https://photos.google.com/u/0/ if you see what you are interested there, it is not part of Google+

You are probably concerned because of information about the Google+ shutdown.

More info here: Frequently asked questions about the Google+ shutdown

(Excerpt):

"...Photos and videos backed up in Google Photos will not be deleted. Note that some photos and videos uploaded from Google+ may remain available in Google Photos. These photos and videos will remain in Google Photos after the Google+ shutdown:
Photos and videos uploaded to Google+ before Google Photos launched in 2015
Photos and videos backed up at any time using older versions of Google+ mobile apps (from 2015 or earlier)
Photos and videos that were associated with Google+ Events
If you're unsure if these conditions apply and you want to keep your photos and videos from Google+, we recommend you download and save all photos and videos from Google+....

Best regards, Dougsap (volunteer Google Photos use

Answer:

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Question: My all photos has been deleted but I want to restore in my device galary please help

Hi pawan tripathi

Unfortunately, files, which you have removed from the trash, can no longer be restored with the help of settings. The only way is to go to Google play store, and to find an application that can recover files on your device. Read reviews, and select the application may you will be able to return the files in your gallery.

Answer:

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Question: I am missing one video it's the daytime Cloud video 49 minutes long

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Question: i Back up my .png/.apng files to google photos. But when I try to download I get them as .jpg only.

Trying to figure out the process of backing up and retrieving my photos as.PNG files.

sahil babukurije

Answer:

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Question: How do I know if my photos are on their profile

So I downloaded the photos app on my iPad and then tried signing on, signed on thinking it was my pr…

So I downloaded the photos app on my iPad and then tried signing on, signed on thinking it was my profile then immediately realized it was NOT my profile but was a friends. I saw a couple of my private photos on the screen, did they sync to they're account? If so how do I retrieve them back when not on good terms with the old friend

Answer:

Strange mistake and maybe hard to correct without causing additional problems.

Open the Photos-app, go into settings via the 3 small lines and switch-off Backupping.

Then remove the pictures already uploaded: select all by moving your finder over all and then tap the Trashbin.

But start with deleting one, because I am not quite sure if a deletion also will delete the original on the iPad.

Thereafter empty the Trashbin (if you are sure that your originals are safe).

Then remove your friends account on top of the menu.

Then goto in the general app overview and clear cache and data from the Photos-app.

Good luck

Answer:

Thing is I removed the account as soon as I figured it out and no longer have they're account, is it possible for the app to have synced all my photos to their account even when immediately removing them? And I read the little ad when first downloading the app and asked to access my photos to show photos in the app, just not sure if they synced to the account or just used my phot album to show pictures within the app

Answer:

Then it is very unlikely that any picture was uploaded already.

But you have no possibilty to check in a browser by logging-in with their account on https://photos.google.com

Because then you can see what is uploaded accidentily and you can remove that.

We can do nothing against such strange mistakes and you can't ask Google to do anything either.

Answer:

Then it is very unlikely that any picture was uploaded already.

But you have no possibilty to check in a browser by logging-in with their account on https://photos.google.com

Because then you can see what is uploaded accidentily and you can remove that.

We can do nothing against such strange mistakes and you can't ask Google to do anything either.

Answer:

====================End Question=====================

Question: Where can I find original quality photos and videos between hiqh quality? I would like clear storage

Where can I find original quality photos and videos between hiqh quality? I would like to clear my s…

Where can I find original quality photos and videos between hiqh quality? I would like to clear my storage but if I choose to reduce them in quality I will lost my original quality files, I think. Where I can find them? I would like to back up them and after that compress them.

Answer:

Hi Jan Honza,

There is no automated way to find the original quality items between high quality. My suggestion is taking full back is best option instead of just taking the original quality items only. You can download those photos from Google Photos or Google Takeout.

Download using Google Photos:

On your computer, go to photos.google.com.
Select all photos and videos.
Click More Download.

Download using Google Takeout:

On your computer, go to https://takeout.google.com.
Uncheck all products except Google Photos and click on "Next step" button.
Verify and change the setting of archive file, if you want. Then click on "Create archive" button.
After a while, you will get the email with the download link.

Answer:

And just for clearing storage without downloading, you only need to press the recover storage button in the settings of the app - then all originals will get downgraded to High quality which is not counted by Google.

Answer:

====================End Question=====================

Question: photos recovery

Dear SIR / MAM, I delete photos from google photos to make them recover in system, but unfortunately…

Dear SIR / MAM,

I delete photos from google photos to make them recover in system, but unfortunately 60 days past away Shall i please get retrieve my photos....?????

Answer:

Good afternoon.

If you deleted pictures or videos from Google Photos and it has been longer than 60 days, there is nothing you can do to get them back.

Per the official Google Photos Help page about this,

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

Answer:

====================End Question=====================

Question: Google BackUp and Sync with Photos Just Used all My Computer Storage

BackUp and Sync just ran my MacBook Pro out of storage while I was backing up photos to Google Photo…

BackUp and Sync just ran my MacBook Pro out of storage while I was backing up photos to Google Photos from a thumb drive. I don't have a question so much as a plea that Google not cache the entire backup volume ALL AT ONCE like it did which used about 12 Gb, enough to run me out of storage. Thankfully, after searching the web, I realized I could use Dr. Cleaner to search my System directory for this cache that I knew had to exist. Well, it found it, and I deleted the thing. Finder hides this cache too, so if it weren't for Dr. Cleaner, I would be poking around on the command line right now wasting time. Bad design by Google and by Apple. Thank you Dr. Cleaner. Google should send photo uploads in bite-sized 1 Gb packets. I had 20 Gb of photos on the thumb drive I had plugged in, and Google was ready to download all of that at once to my computer before then uploading to Photos. So annoying. For anyone wondering, the cache is in your Library - Application Support - Google - Drive - user_default directory.

Answer:

Not clear why this has happened and I also would expect that a Macbook Pro has a lot of free space.

Else I would not call it a "Pro" :-)

But the problem maybe caused by Backup & Sync because of the USB-setting used.

Then B&S may need to make a temporary copy on Mac to prevent disturbing the uploading by accidental removing of the thumbdrive.

If so, I also would expect that this temporary copy automatically is removed if backup is ready.

But that may take a while with 12 GB.

So I would suggest to report Google via the feedback option in Backup & Sync, because we can do nothing.

Answer:

Addition:

Maybe you still have the old Google Drive Sync app installed and running. Then that will cause downsyncing to your Mac because B&S is filling https://drive.google.com/drive/computers also and that folder is not excluded in that old app. So it should have been uninstalled before installing B&S (Google Photos Backup also).

Answer:

@Willy Utsch,

We only have the ability to raise bug reports when issues are affecting a widespread number of users.

The best way to get Feedback to the developers is through the official Send Feedback option that's part of the Backup and Sync application.

Otherwise it's unlikely that developers would know exactly how many people are requesting features/making reports of issues and such (They spend their time mostly working on features and issues, and do not read the forums) Using the Send Feedback will allow for behind-the-scenes categorisation and prioritisation of such feedback. Using a TITLE IN CAPITALS helps with the visibility along with easy summary for the tracking of similar requests.

Here are the exact steps:

1) Click on your Backup and Sync icon (Cloud) on your taskbar/notification area.

2) Click on the 3 dots at the very right side to access the Settings.

3) Click on Send Feedback

It will not be possible to receive a reply to your feedback, but be assured that all feedback is reviewed, and prioritised action is taken,

Regards,

Peter

Answer:

@Willy Utsch,

We only have the ability to raise bug reports when issues are affecting a widespread number of users.

The best way to get Feedback to the developers is through the official Send Feedback option that's part of the Backup and Sync application.

Here are the exact steps:

1) Click on your Backup and Sync icon (Cloud) on your taskbar/notification area.

2) Click on the 3 dots at the very right side to access the Settings.

3) Click on Send Feedback

It will not be possible to receive a reply to your feedback, but be assured that all feedback is reviewed, and prioritised action is taken,

Regards,

Peter

Answer:

Not clear why this has happened and I also would expect that a Macbook Pro has a lot of free space.

Else I would not call it a "Pro" :-)

But the problem maybe caused by Backup & Sync because of the USB-setting used.

Then B&S may need to make a temporary copy on Mac to prevent disturbing the uploading by accidental removing of the thumbdrive.

If so, I also would expect that this temporary copy automatically is removed if backup is ready.

But that may take a while with 12 GB.

So I would suggest to report Google via the feedback option in Backup & Sync, because we can do nothing.

Answer:

====================End Question=====================

Question: Why can't I save my edited pictures anymore?

When I edit photos it goes back to original

Hi Moy,

I have tried editing on my iPad and have no problems with saving the edited pictures. Can you add a bit more detail on exactly what you do.

Which device are you using?

Are you using the Google Photos editor?

Are you connected to WiFi when you edit

How long before the photo goes back to normal?

Thanks,

Peter

Answer:

====================End Question=====================

Question: Hello, I accidentally deleted photos permanently. Please help me to recover the deleted photo

Want to recover the permanently deleted photos

Kalyan,

Sorry, but there's no way you can recover permanently deleted photos.

Answer:

====================End Question=====================

Question: All my photos have been deleted. Can they be restored?

Don't know what to do.

Hi Peggy,

I'm sorry for your lost photos. If the photos are still in the Google Photos Trash bin it might be possible to restore them as explained in these instructions https://support.google.com/photos/answer/6128867

Otherwise it’s unfortunately not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

I also recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Hi Peggy,

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: How can i recover permanently deleted videos

Videos that was permanently deleted

====================End Question=====================

Question: Mumbai backup pick

Backup pick

====================End Question=====================

Question: Back up and sync

I would download Instagram videos of my phone and many other social media devices. But today I disco…

I would download Instagram videos of my phone and many other social media devices. But today I discovered that my back up and sync folder completely disappeared and I don't know why

Answer:

====================End Question=====================

Google photo QA

Wednesday, May 4, 2022

Option to show DRIVE photos in PHOTOS app is missing

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