Google photo QA: Ok google doesn't work

Question: Ok google doesn't work

When I say OK Google on my phone it does not work like it was it stopped yesterday for no reason I h…

When I say OK Google on my phone it does not work like it was it stopped yesterday for no reason I have no idea what's going on or how to fix it please help me thank you

Answer:

Hi,

Thanks for posting in the Google Photos forum.

Your question isn't related to Google Photos so you likely won't get an answer here. You need to post your question in the Google Assistant forums at https://productforums.google.com/forum/#!topicsearchin/websearch/category$3A(google-assistant)$20is$3Afirstpost%7Csort:relevance as that group likely can help better.

Thanks,

Clinton

Answer:

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Question: How to control timezone of photo upload?

I'm using backup and sync to upload my DSLR photos to google photos. *Some* of my uploaded photos en…

I'm using backup and sync to upload my DSLR photos to google photos. *Some* of my uploaded photos end up having a number of hours shifted in their times. The times are correct when google seems to guess the location of the photo properly upon upload, but when it can't, it shifts them. Ugh, what a pain. I'm currently traveling, so often (but not always) using a VPN connection. I'm not sure if it's using my location when uploading, or using keyword tags I've added, or what.

This is a major pain. How can I force google photos to either be timezone agnositc (i.e. ignore timezones), or use the correct timezone when uploading my DSLR photos? Google photos is great... but sometimes outsmarts itself...

Answer:

Bad choice of username when it comes to timezones. I think you are spot on about Google Photos outsmarting itself, either leave it alone or get it right. Google are looking at this and we have been feeding examples into the process, but unfortunately we rarely receive any updates. Also they don't share their methodology so there isn't a set of rules I can advise. I'll keep a note of this and update if I hear anything,

Cheers,

Peter

Answer:

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Question: Where do I find someone to answer my questions for me this thing is not

How do I get to my lock content in gallery on my phone when I forgot the pin

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: New pic100

Updet pic

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Question: I've been hacked and all my photos and emails and SMS texts and call logs have been stollen from me

I've replaced my phone with a new one, Have replaced the sim card now 5 times. Changed my number.

I've replaced my phone with a new one,

Have replaced the sim card now 5 times.

Changed my number.

Answer:

Please post this in the Gmail forum as they support account related issues

https://productforums.google.com/forum/#!forum/gmail

Answer:

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Question: Unable to find pictures

I was on a trip from 2nd October to 10th. During that time i had taken a lot of pictures which were …

I was on a trip from 2nd October to 10th. During that time i had taken a lot of pictures which were stored in my Camera folder. Reached home on 10th, stayed the night and left for another trip on 11th. During the time i was at home my phone was connected to the Wifi network. On my next trip due to some technical default my phone went into recovery mode and i had to wipe all data from my phone. The issue is i am unable to find backup of those pictures in my Google photos which i took on my first trip. Please can you look into this and provide me my pictures?

Answer:

Hey!

I am having the same issue here. Having been very happy with my Pixel 3XL for 7-8 months and have checked that all my photos have been synced into the google cloud. However, 2 days ago there was an error message when i tried to restart my phone and had to do a factory restart. Now I am having problem find the photos that have been taken and purposely backed up in my google account.

Looking forward to any suggestions/ feedback.

Thank you.

Answer:

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Question: Some thotos is not open in my google photos

There is many pics in my google photos but some pics is not opening

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Question: On my Android, how can I view just the photos I've taken with my LG G4?

I'm a TC in the Gmail Help Forum. Each time I save a screenshot on my desktop computer and then inse…

I'm a TC in the Gmail Help Forum. Each time I save a screenshot on my desktop computer and then insert that image into a post on the Gmail Help Forum, it is automatically saved in an album called Dropbox. On my desktop, using either FF or Chrome, I have this URL bookmarked: https://photos.google.com/search/_tra_

and I see the photos I've taken with my phone.

However, when I tap the photos icon on my LG G4 (Android v. 6), I have to scroll past all the screenshots that are in Dropbox. All I'd like to see when I tap the Photos icon are the photos I've taken with my phone I don't need to /want to look at all my screenshots again.

How can I accomplish this?

Answer:

Hi Ronna, the way I manage these is to use the normal https://photos.google.com/ page and select the screenshots as they appear and use the 3 dot menu option to Archive them so they are hidden from the library, cheers, Peter

Answer:

Thanks, Peter. I didn't know screenshots could be archived, so thanks for pointing that out. Now, if I could instruct Photos to always archive screenshot, that would be awesome. Is this feature available or should I send Feedback?

Answer:

Hi Ronna, the way I manage these is to use the normal https://photos.google.com/ page and select the screenshots as they appear and use the 3 dot menu option to Archive them so they are hidden from the library, cheers, Peter

Answer:

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Question: is there anyway to edit a "love story"

Photos automatically creates "love" stories" but some need editing. Can this be done somehow? If not…

Photos automatically creates "love" stories" but some need editing. Can this be done somehow? If not, please add it to photo functionality.

Answer:

Hi Herb,

Google Photos doesn support editing Movies but currently only on mobile devices, not on the Google Photos website. Do you have an Android or iOS device?

Hi Elizabeth,

Welcome to the Google Photos Product Help Forum.

>>> I have selected photo and then selected "delete from device" but they are still on my phone

I am guessing, but could be wrong if there is an unanticipated problem, that the images have really been removed from the phone and you are seeing a small locally cached image or image from the web.

You can check by going to the 3 dot menu again (for an individual image) and seeing whether ~delete from device~ is still visible. If not, the local copy is not there.

If you don't want the image visible in the "Photos" timeline you can use the "Archive" function. It will still be in Google Photos, but less visible. Give it a try.

Best regards, Dougsap (Volunteer Google Photos user)

Answer:

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Question: Exile "How do backup nymph otos

What are you trying to do or have tried dogar

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Question: Looking for mtoothman88@gmail.com messages from Billie jo casto

Photos sent to me

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Question: I connected google photos by mistake. How to deactivate and delete everything from google photos?

I just wanted to get some photos that my friends sent via google photos, and I somehow connected goo…

I just wanted to get some photos that my friends sent via google photos, and I somehow connected google photos with my gallery(iphone) and everything is uploaded online. This is not what I wanted. I am certainly concerned that all my photos are tied and uploaded to google for my privacy. I want to eliminate all the photos from google photos but I realized that it is now synced with my gallery and I cannot just erase the photos on google photos. Please help me!

Answer:

Hello there,

Thanks for posting in the Google Photos Support Community.

I'll be happy to help. Are the photos in Google Photos? If yes, please confirm if you're referring to deleting photos and videos from Google Photos?

Remove photos and videos:

On your computer, go to photos.google.com.
Place your cursor over items you want to move to trash. At the top left, click Select . You can alsoselect multiple items.
At the top right, click Trash .
To permanently delete photos and videos, click Menu Trash select the photo or video Trash

Know where photos do and don't get removed from before you delete photos and videos in Google Photos:

Photos and videos you delete are also removed from:

photos.google.com and any synced devices
Google Photos albums
Google Photos movies when you edit them. Learn more about deleted photos in movies.
Google Drive, for photos and videos that are synced with Google Drive. Learn how Google Drive works with Google Photos.
Any shared albums you may have added them to.

Photos and videos you delete are not automatically removed from:

Blogger
YouTube
Gmail
Google+

Here's a help article to know more about deleting photos and videos in Google Photos. You would need to download all the content (photos and videos) to another storage device (like a phone, memory stick or SD card) from Google Photos, then delete them. Having done that, you can now move or transfer your photos back to Google Photos of the same account.

Google Photos backs up everything that's there in your device (Device/SD card storage). If all your photos are backed up from your Android device to Google Photos and you're trying to make some device space by deleting photos. 'Free up space' option in Google Photos is the best way out.

The 'Free up space' feature doesn't detect content on your external SD card. You may have to move them from the external SD card to your device and then perform the 'Free up space' action for everything to be cleared. Do this only if you're sure all the content in the SD card are backed up to Google Photos. Having done that, you can then sign out of Google Photos to stop backup and the use of it.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: All photos from 2018 are missing. Where did they go?

I viewed certain photos from 2018 in August they were there. I tried to view them again recently and…

I viewed certain photos from 2018 in August they were there. I tried to view them again recently and realized all of 2018 was missing. I did not delete them myself. They were backed up and then deleted from my device to free up space 6 months go. The trash bin is empty, my archive is empty. I have no idea where thousands of photos went. I do not know what to do.

Answer:

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Question: Disable google photos and restore space on google account

I would like to disable my google photos and drive so that I can restore some much needed storage fo…

I would like to disable my google photos and drive so that I can restore some much needed storage for gmail. I dont have a use for google photos or drive, so I need to delete all the documents and photos stored there and then disable/deactivate my google photo and drive account.

Answer:

You cant disable them, just dont put anything in drive or photos.

Please note, photos wont take up storage if you back up at high quality instead of original quality

Answer:

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Question: WhatsApp

Hi,

Thanks for posting in the Google Photos community.

Can you please clarify your question around WhatsApp and Google Photos so we can try to help?

Thanks,

Clinton

Answer:

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Question: My SD card got corrupted and how do i recover my photos from SD card

Nothing yet

Hi,

Thanks for posting in the Google Photos community.

Your question isn't directly related to Google Photos so you may not get a reply to this post. That said, if your SD card is corrupt, there isn't much we can do to help as we focus on the Google Photos app and not hardware elements.

Sorry I can't be more help.

Clinton

Answer:

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Question: Plz may photo delete hogya hai to wapas kase aaega help me everyone

Photo reply

Hi Ashwin,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Hi Ashwin,

Hi Rahul,

Google Photos doesn't support naming Movies, so that's why you didn't get an option. I suggest that you look for the Movie here, be sure to sign in with all your Google accounts in case you have more than one:

https://photos.google.com/search/_tm_Movies
https://photos.google.com/search/_taa_

Hi Rahul,

https://photos.google.com/search/_tm_Movies
https://photos.google.com/search/_taa_

Hi Elena,

do you still have the Gmail address and password of the old Google account? If so, to access the photos you can visit the https://photos.google.com and sign in using that Gmail address and password.

Hi Alrene,

Google Photos doesn't provide any direct support for using the photos in the People albums as contact images.

Hi Karen,

Hi Bavaaniiy,

do you see here https://photos.google.com the photos you want to delete? Be sure to sign in with all your accounts if you have more than one.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Sync not showing up on iPhone and LG

I have an iPhone 10 and it's photos are backing up to my photo backup. However, they won't show up w…

I have an iPhone 10 and it's photos are backing up to my photo backup. However, they won't show up when I look at that same photos app in my Android. However, both phones instantly backup and are visible on Google photos on the web. Just not when I'm looking from either cell phone.

Answer:

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Question: New phone will old photos in google plus delete if I choose to back up photos in new phone?

I went from iPhone 8plus to iPhone X plus. I have google photos app & have all photos from 8plus bac…

I went from iPhone 8plus to iPhone X plus. I have google photos app & have all photos from 8plus backed up to the app. I now want to back up photos in my new phone. If I hit back up and sync will it delete the picture I already have in my google library. Or will those stay and just continue to back up new ones? I hope this makes sense

Answer:

Hi Jessica,

Welcome to the Google Photos Product Help Forum!

>>> New phone will old photos in google plus delete if I choose to back up photos in new phone?

No. Using different devices will not delete images from previous or concurrently used devices.

My iPhone and iPad both use the same account (though 99% of the image capture is from my iPhone). Previously I used Android phones on the same account.

One thing to remember (and the default settings may have changed over versions of iOS). It is NOT generally a good idea to use iCloud Photo Library and Google Photos simultaneously. If you do, investigate further, but really just don't do it unless you have a very compelling reason.

Finally, it is never a good idea to rely on a single backup (or copy) of any precious irreplaceable images (weddings, births, etc.). I extract mine periodically to an external USB drive - If you used Shared Libraries in Google Photos with a partner (as automatically save those images), it would provide you a bit of protection.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Jessica,

Welcome to the Google Photos Product Help Forum!

>>> New phone will old photos in google plus delete if I choose to back up photos in new phone?

No. Using different devices will not delete images from previous or concurrently used devices.

My iPhone and iPad both use the same account (though 99% of the image capture is from my iPhone). Previously I used Android phones on the same account.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: back up photos in samsaung A8+

i see my photos in samsumg A8+

Hi Luis,

these instructions explain how to use Google Photos to back up your photos https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1

Hi Luis,

these instructions explain how to use Google Photos to back up your photos https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1

Hi Matthew,

to put the Google Photos icon on the home screen you can open the list of all the apps installed on your Android device, long-press the Google Photos icon, drag it to the home screen, and release the icon where you want to have it.

Hi Matthew,

Hello Stephen,

Thanks for posting in the Google Photos Support Community.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: Filter shared (Collaborative) album for pictured shared by others

I have a shared (collaborative) album where my friends can also share photos. Is there any way to fi…

You are the owner of the album, so you have the right to delete inproper or superficious adds.

But you prevent that they were added because you have chosen to switch-on collaboration.

A better method is that these "friends" share their own album with you and that you pick-up the pictures which are suitable to make your album more complete. Then you also have the possibility to improve them a lot by some minor editing and to type text to them. That will result in a much better quality then the collaboration-method.

Answer:

"Is there any way to filter photos shared by my friends?"

If "Filter" means "Delete" then yes: you can delete photos added by others.

But if the others agree that you edit their photos: you cannot do that in the album. You should add them to your own library, edit, delete the shared photo from the collaborative album, and upload your edited copy. But then your name will appear on the photo instead the name of the original author, which is annoying. Therefore I also use the method Rinus suggests. Of course the collaborative album can be used to collect photos, but I then would add them to a new (non-collaborative) album where no names do appear at all (names only appear when there are photos from at least 2 accounts).

Answer:

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Question: Restore deleted photos from bin

I have deleted photos from my bin. I request you guys to please restore it. It would be of great hel…

Hello Pradeep,

I'm sorry, but the photos can't be restored if the trash is emptied.

Don't see the photo or video?

If something isn't in your trash, it can't be restored. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago
You moved it to trash, then emptied your trash
You permanently deleted it from your trash

Source: See if you can restore deleted photos and videos

But there is maybe a small chance that you can recover the photos, you can try to use a recover deleted photos app.

Greetings from Ann

Answer:

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Question: How do I get into my recovery email address known as yahshae35@gmail com. Lost phone forgot password

Recovery email

Hi,

Thanks for posting on the Google Photos community.

We are not able to help recover accounts due to privacy rules. You have to go through the Google Account Recovery at https://accounts.google.com/signin/recovery

Regards,

Clinton

Answer:

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Question: Why cant i delete a profile picture of my baby??? Wtf? Why they make it so difficult?

Delete a photo

Hi Poppa,

here's how to delete the profile photo of a Google account:

visit https://aboutme.google.com
tap the profile photo
tap No photo

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Uploaded videos from zip file to Googles photo but don't show up. It stays in Samsung cloud.

I have downloaded videos and pictures from a zip file from my brother's iPhone. I share from Samsung…

I have downloaded videos and pictures from a zip file from my brother's iPhone. I share from Samsung cloud to my Google photos. It says it downloaded to Google pictures but it doesn't appear there. I keep going back and forth taking wi-fi on and off. I also unsync my Samsung cloud to see if that helps to put my videos on Google photos. Nothing is working. They remain on my Samsung cloud. I want them in Google photos. That way I can also remove them from my gallery so I can have more space on my Samsung 8 phone. Please help. I'm stuck and not too techy.

Answer:

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Question: I have uploaded some photos and made a album. Then shared this with a link provided. But nobody can download photos from this album

I just need to make the photos I uploaded to be able to download for anyone who knows the link.

Kari,

You should be able to download pictures from a shared album. When viewing a picture, tap the vertical 3-dot icon

in the upper right corner of the screen and choose "Download" from the menu that appears. That will download the image to your device. The process is the same on the Google Photos website.

Let me know if you have more questions about this.

Regards,

~ Greg

Answer:

Thank you for you reply Greg.

However, that's what I have been trying to do but at the end of the download, I get the error message saying I should try later.

There are some old photos I can download but all the newly uploaded photos are having the same problems.

Does this make it clear enough?

Answer:

Kari,

You should be able to download pictures from a shared album. When viewing a picture, tap the vertical 3-dot icon

in the upper right corner of the screen and choose "Download" from the menu that appears. That will download the image to your device. The process is the same on the Google Photos website.

Let me know if you have more questions about this.

Regards,

~ Greg

Answer:

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Question: Before ordering a Google photobook there is a gift message field. Where does this message appear?

Apply a gift message

Hi,

Thanks for posting in the Google Photos community.

The gift message appears on a paper receipt (but that receipt does not have the price on it) that is shipped with the book.

Regards,

Clinton

Answer:

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Question: Videos won't play after being removed from device, even when they've been backed up

Whenever I tell Google photos to "remove from device" a video, which has been backed up, it can't lo…

Whenever I tell Google photos to "remove from device" a video, which has been backed up, it can't load the video anymore when I try to look at it in the Google photos app.

This happened recently, because all previously uploaded videos are still working properly.

Videos from 22 Feb and before are working, videos from 24 Feb and after are not working. (Didn't take any videos 23 Feb)

Answer:

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Question: My entire "archive" on photos is missing. What gives? I did not delete these myself!

Not in my trash folder or on drive. Literally hundreds of photos and videos just disappeared.

Hi, have you tried logging in to https://photos.google.com/ with the same account you use on the Android to see if the photos are backed up (assuming you have Backup & sync enabled)

Regards,

Peter

Answer:

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Question: how can i find picasa photos from old pc forgotten email and details. tried backup with google

tried most of the help info on google and on search still no help. i can log in to picasa and get so…

tried most of the help info on google and on search still no help. i can log in to picasa and get some but only since 2010 need earlier think must have been different email account but cant remember them

Answer:

This are hopeless situations because Google changed everything and computers die and people forget passwords.

Basically the largest misunderstanding is that having used Picasa (desktopsoftware) automatically means saved all pictures - but they only are saved on that computer and nowhere else - unless you have made copies on cd or disc or on Picasaweb. But in the latter case you need to know the account used to be able to log-in to the archive that Google has created at closing Picasaweb.

So if that old computer is not usable anymore, you only can try to log-in to https://get.google.com/albumarchive

That's all that can be said about.

No Google here / just other users.

Rinus

Answer:

Hi there,

Not alot more to add other that if you want to try and recover previous email addresses / accounts and not sure if you have followed these instructions to see if they help Recover your Google Account and theirs a section on: Forgot the email address you use to sign in that shows some steps to try.

Nikki

Answer:

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Question: sir mera sara photo delte wapas cahiye

Sion dahravi

Hello Shabbir,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know. Also confirm the device you're using

Regards,

Amanda

Answer:

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Question: a smart burst of over 400 pictures.when i try to view them in google chrome, i get 'aw,snap' webpage

ive tried clearing my chrome cache, and all the other possible solutions on the 'fix - 'aw, snap' pa…

ive tried clearing my chrome cache, and all the other possible solutions on the 'fix - 'aw, snap' page. is there a limit to bhow many burst phots i can view in chrome on desktop.. i can see them fine on my android photos app

Answer:

Hello James,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing (if possible). Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Google photo QA

Friday, May 6, 2022

Ok google doesn't work

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