Google photo QA: How do I get FB stickers to quit automatically downloading into a device folder daily...on Gallery /

Question: How do I get FB stickers to quit automatically downloading into a device folder daily...on Gallery /

Delete every day sometimes 150...unless Samsung internet off

Hi,

Thanks for posting in the Google Photos community.

Your question is related to Facebook and your phone's camera gallery, not Google Photos. We can't really help on this one. I'd suggest contacting Facebook to see how to stop this from happening.

Regards,

Clinton

Answer:

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Question: How do I remove someone that I have shared photos with in the past?

I got an email saying as a reminder you are sharing photos with another email address. This belongs …

Hi Jessica,

Welcome to the Google Photos Product Help Forum!

Assuming the message is from Google Photos, you should see what is being shared in the "Sharing" section of the app or https://photos.google.com/u/0/sharing

If you see a "Shared library" entry near the top of of the list, it is most important. Click on it, navigate to Shared Library Settings and "Remove partner"..

If you see shared Albums, you can navigate to "Options" from the 3 dot menu and Turn Off sharing if it is okay to disable it for everybody (this is probably the most straightforward and safest).

You could also Block his user by navigating to his photo and "Block user" from the 3 dot menu. This MIGHT also block him in Hangouts (if you still are occasionally in touch). More info:

Block someone in Google Photos

Learn about Blocking or unblocking people's accounts

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Im not able to install Google photos it showing me the Cant install Error code 963

Why the hell I'm not able to install Google photos As it's get download The Error come on the screen…

Why the hell I'm not able to install Google photos As it's get download The Error come on the screen can't install ( Error code 963) What is this and why I'm getting this error....Plz let me know.

Answer:

Hi Tawab,

Welcome to the Google Photos Product Help Forum!

What you are trying to install is definitely NOT Google Photos.

If you want Google Photos, search for "Google Photos" in the Play Store and look for the multi-colored pinwheel icon.

Good luck!

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Dear Sir I'm able to see Google photos in playstore but when I'm trying to install Google photos it get downloaded but at time of installing the app The Error Message display on screen tell can't download Google photos and Error code come 963.Some time some different error code....

I'm sending u a Screenshot of My Mobile when the the error comes......I'm not able to download Share it app the same thing comes.

Requesting you to please see the attachment with this reply.

Awaiting eagerly for your positive Reply.

Thankyou.

Please Help me on this.

Plz see the attachment So u can understand my concern easily....

Request you to do the needful.

Answer:

Dear Sir I'm able to see Google photos in playstore but when I'm trying to install Google photos it get downloaded but at time of installing the app The Error Message display on screen tell can't download Google photos and Error code come 963.Some time some different error code....

I'm sending u a Screenshot of My Mobile when the the error comes......I'm not able to download Share it app the same thing comes.

Requesting you to please see the attachment with this reply.

Awaiting eagerly for your positive Reply.

Thankyou.

Please Help me on this.

Plz see the attachment So u can understand my concern easily....

Request you to do the needful.

Answer:

I'm sending u a Screenshot of My Mobile when the the error comes......I'm not able to download Share it app the same thing comes.

Requesting you to please see the attachment with this reply.

Awaiting eagerly for your positive Reply.

Thankyou.

Please Help me on this.

Plz see the attachment So u can understand my concern easily....

Request you to do the needful.

Answer:

Hi Tawab,

Welcome back to the Google Photos Product Help Forum.

This is a problem with the Playstore (as you can see because it evidently happens for different apps).

Here is a relevant post from the Playstore support forum. There are additional articles which you can find with a Google Search, but some of those seem to be selling utility apps which you probably don't need.

https://productforums.google.com/d/msg/play/KanyT05A0ew/QykFr8glAwAJ

Mukil Elango said:
Hi Mohd,

You can try these to get your issue resolved.

Method 1: (Clear Cache)
Go to Settings > Apps > Play Store > Clear Cache & Data
Try downloading app. If problem exists, proceed to method 2.

Method 2: (Unmount SD card)
Go to Settings > Storage > Unmount SD card
Try downloading the app now. If it goes without error, you can then mount your SD card by Settings > Storage > Re-mount SD card
If error exists proceed to method 3.

Method 3: (Uninstall updates for Google Play Store)
Go to Settings > Apps > Google Play Store > Uninstall Updates
Try downloading the app.

If nothing works, you can contact the Google Play Support. They would definitely help you out.

Cheers,
Mukil

If you continue to have issues after trying the above, you might look at these:

https://productforums.google.com/forum/#!topic/play/KanyT05A0ew;context-place=topicsearchin/play/963

Or post a question here (via the red "NEW TOPIC" button near the top):

https://productforums.google.com/forum/#!forum/play

Good luck! Dougsap (volunteer Google Photos user)

Answer:

I'm sending u a Screenshot of My Mobile when the the error comes......I'm not able to download Share it app the same thing comes.

Requesting you to please see the attachment with this reply.

Awaiting eagerly for your positive Reply.

Thankyou.

Please Help me on this.

Plz see the attachment So u can understand my concern easily....

Request you to do the needful.

Answer:

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Question: Unable to view photos shared by my friends via link

I have deactivated and activated mail account but still unable to open photos shared by friends

Hi,

Thanks for posting in the Google Photos community.

Are you getting any error message? If so, can you tell us what it is or take a screenshot so we can see it?

Thanks,

Clinton

Answer:

It will be only loading

Answer:

Hi,

Have you attempted to clear the app data in settings? Go to Settings>Apps>Photos>Storage>Clear Data. Restart the app and let it sync up. Then try to open up the link again sent from your friend.

Let me know how it goes.

Clinton

Answer:

Hi,

Have you tried to view the link on the Photos site itself? Trying to narrow down if it is an app issue or if it is an issue with the link itself.

Clinton

Answer:

Hi,

Have you tried to view the link on the Photos site itself? Trying to narrow down if it is an app issue or if it is an issue with the link itself.

Clinton

Answer:

Hi,

Have you attempted to clear the app data in settings? Go to Settings>Apps>Photos>Storage>Clear Data. Restart the app and let it sync up. Then try to open up the link again sent from your friend.

Let me know how it goes.

Clinton

Answer:

Hi,

Thanks for posting in the Google Photos community.

Are you getting any error message? If so, can you tell us what it is or take a screenshot so we can see it?

Thanks,

Clinton

Answer:

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Question: Google Photos is only showing thumbnails for JPGs and videos (iPhone/Mac)

I'm trying to upload some important family pics and videos from either my iPhone X (13.2.2) or Mac (…

I'm trying to upload some important family pics and videos from either my iPhone X (13.2.2) or Mac (Mojave 10.14.6) but they will only show up as thumbnails on Google Photos (or Google Drive). Previously I was able to upload pics/vids to Google Photos/Drive and share them just fine. Some of the videos were large files so I tried only saving the photos and had the same issue (all were taken on my phone). Can anyone help with how I can get this to work again so I can share them?

Answer:

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Question: How exactly do i download google photoes.i need to get them to groovebo9k

I dont know how to download from google photoes n then upload to groove book

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Question: Missing Photos in Rediscover This Day

A few years ago all my old photos disappeared. I don't know if this was related to a change in the s…

A few years ago all my old photos disappeared. I don't know if this was related to a change in the services or what.

Periodically Assistant shows me Rediscover This Day cards that contain photos from 2015-2017. If I click the card all my photos (approx 1500) from that time appear. Once I exit the app, they disappear. When I go back in they are not there. When I look online they are not there.

I tried putting them all in an album and it said it was successfully created, but is no longer in my app or on the website. I tried downloading my google archive but they are not in there.

I think what's driving me crazy is that obviously they are *somewhere*, but I can't figure out how to access them.

Answer:

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Question: How to delete photos from google photos cloud app but NOT from my synced android devices.

How can i set google photos so i can delete from app but not my synced devices? I do not have a deleted photos icon in gallery with which to recover after deleting from app. (As suggested in prior answers). I habe locked SD card but tjem it wont let me delete from google witjout oermossion to delted from Device as well.

Answer:

Hi there

Welcome to the Google Photos Support Community.

There isn't an option to delete the back up but keep the device copy in Google Photos at the moment.

We appreciate your feedback and suggestions. I recommend sending this as a feedback to our product team directly. Here's how you can do so:

Open Google Photos and make sure you're signed in.
In the top left, click Menu.
Click Send feedback.
Click Submit.

As a workaround, you can turn OFF auto back up of images, and manually back up or delete only those images you want backed up or deleted locally. This requires a lot more work and caution on your part to not delete images you wanted backed up, so be careful.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: Unable to free up space on Google photos after deleting the photos on Google photos

My google photos storage is full after it i delete my photos 1000approx on Google photos after delet…

My google photos storage is full after it i delete my photos 1000approx on Google photos after deleting it i clean my bin also but now the google photos still showing the storage is full how it's is possible .

Answer:

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Question: My daughter disappeared under the "people" option, can I delete the face recognition and start over?

My daughter's face disappeared under the "people" face recognition option. If I type in her name, I …

My daughter's face disappeared under the "people" face recognition option. If I type in her name, I can still get everything that already was recognized as her (5000 plus photos). However, I can't share her with my husband because it only gives me the option to share people that are showing up. This happened about the same time I started sharing photos with my husband and daughter with the family plan, although it is not related because my husband's face still shows up. Can I delete my daughter's face recognition and start over? Is there something I'm missing?

Answer:

UPDATE: I can still search her on my phone (ios), but not on my PC. I think this is because I searched her before she disappeared on my phone.

Answer:

Hello Trinette,

Thanks for posting in the Google Photos Support Community.

You can group the faces manually. You can just click in the face of a person and "tag" it. Here's a help article to know more about labeling your face group.

Have you tagged/labelled her photo in the 'People' section of Google Photos? If no, here's how you can do it:

To apply label manually:

At the top of a person's face group, click "Who's this?"
Enter a name or nickname. Now you'll be able to search with that label using the search box.

Note: Only you will see the private face labels you choose, even if you share those photos.

To change or remove label:

At the top right of someone's face group, click More , then Edit name label or Remove name label.

Know what 'remove results' option is for:

If you see a photo that's in the wrong group, you can take it out.

Open the group you want to remove something from.
Select the photo you want to remove.
At the top right, click More , then Remove results.

Meanwhile, Please try uninstalling and reinstalling the Google Photos app on your iOS device to check is this sorts the issue. Also, could you try toggling the switch off & then on for face grouping in Google Photos?

Go to Google Photos app> Settings > Group similar faces> Face grouping.

Note: This will not delete the photo or video from your Google Photos library. Here's a help article for your reference to know more about face grouping and adding a label. Facial recognition feature isn't restricted to region specific. Here's a help article to more on how to use it.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Yes, I had her face recognized over 5000 photos. I tried to tag her, but the link I was provided gave examples on how to label me. My face is correctly showing up as me. I don't see how I can change/tag another person in a photo.

I uninstalled app, and reinstalled it. However, because it is doing the same thing on my Chromebook, I doubt that had anything to do with anything. She did not reappear when I reinstalled the app.

I turned off grouping and turned it back on. Not clear to me if I am now supposed to wait to see if something happens. She did not reappear under People.

I don't understand how I can manually tag a photo. She is not showing up under People because I previously went through and added her, confirmed it was her, merged her baby photos to her, etc.

Answer:

Hello Trinette,

Thanks for writing back.

Please give the below steps a try in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Best,

Amanda

Answer:

@all

There seems to be an issue when the "feature photo" is deleted. From different posts I read:

These people are still searchable, but not listed in the people section. "When I search on her name a triangle with and exclamation point appears where her face should be".
Adding a new feature (or cover) photo (open a photo, 3-dots > use as feature photo) often fails ("... could not be changed"), but when it succeeds the issue is solved.

Another user for which the person's face group came back:

"My son's face just come back, just few hours after I sent a feedback in app. I guess Google photos' technical person fix it for me manually, or the system just refreshed my account automatically."

"Another user draws the attention to the fact that faces can be hidden, but that suggests a former action (hiding the face) of the user. Most here seem to have another issue.

Go to photos.google.com
Albums > People
Select the 3 dots on the upper right corner
Select Show and Hide faces
Check if the face of the person you want to tag is showing up.

It thus is recommended to try to select another "feature photos\

Answer:

@all

There seems to be an issue when the "feature photo" is deleted. From different posts I read:

These people are still searchable, but not listed in the people section. "When I search on her name a triangle with and exclamation point appears where her face should be".
Adding a new feature (or cover) photo (open a photo, 3-dots > use as feature photo) often fails ("... could not be changed"), but when it succeeds the issue is solved.

Another user for which the person's face group came back:

"My son's face just come back, just few hours after I sent a feedback in app. I guess Google photos' technical person fix it for me manually, or the system just refreshed my account automatically."

"Another user draws the attention to the fact that faces can be hidden, but that suggests a former action (hiding the face) of the user. Most here seem to have another issue.

Go to photos.google.com
Albums > People
Select the 3 dots on the upper right corner
Select Show and Hide faces
Check if the face of the person you want to tag is showing up.

It thus is recommended to try to select another "feature photos\

Answer:

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Question: Can I get my photos back from a Gmail account I can't get back in

I don't know what to do

Hi Dawn,

Welcome to the Google Photos Product Help Forum.

We are mostly user volunteers here, and have no access to accounts, etc.

Focus on succesfully getting into the account with a browser (rather than Mail App or Google Photos) - this might be less confusing.

This seems to be the most comprehensive source of data on recovery of Gmail addresses.

http://gmailaccountrecovery.blogspot.com/

Excerpt:

Lost Password Recovery. The recover process can be started in either of two ways:

Go to the Gmail sign in page at https://mail.google.com/ and after entering your e-mail address click the "Forgot password? link.
Go directly to the start of the recovery process at https://accounts.google.com/signin/recovery

Try all possible recovery emails and recovery phones which you have access to. If possible, log into the recovery site from an IP address you have used previously.

Another thought, is that you MAY have saved your Google account password in the password management facility of a browser you don't use very often (Firefox, IE, Edge, Chrome...). If you think this is a possibility you might search ~password management~ with the name of the specific browser.

You might find more expertise on recovering accounts in the Gmail support forum.

https://productforums.google.com/forum/#!forum/gmail

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Moving Google Photos, Videos, and Albums from One Photos Acct to Another

Hello, What is the most painless option to move hundreds of albums, thousands of photos/videos from …

Hello,

What is the most painless option to move hundreds of albums, thousands of photos/videos from one Google Photos account to another?

My personal account, Google Account A is really, really old - on a legacy storage plan, and I'm running out of space. I use Google Account B with a G Suite subscription to store my work files and whatnot.

Realizing I had a ton of storage space via GSuite with Google Account B, I want to move my numerous photos/videos and albums from Google Account A to free up space on my personal account.

I tried downloading individual albums, but it is time consuming and it does not maintain the original album structure in the zip file. I have to download each album from Google Account A, upload the images to Google Account B, then re-create each album.

I've also tried sharing the library from Google Account A with Account B, but it again doesn't appear to maintain the album structure from Account A, instead just dumps everything into an unorganized mess in Google Photos of Account B.

I'm also leery of deleting the photos/videos to free up space from Account A after sharing everything with Account B, because the Help page that explains what happens when shared photos are edited or deleted is quite confusing. I'm worried I'll end up deleting things from everywhere because of the strange way Google syncs things.

It is important that I maintain the original photo/video resolutions from Account A to Account B.
The albums were created using Picasa back in the day, and some photos have captions, etc. It doesn't look like there's a way for me to maintain those caption through the migration, since Picasa is officially dunzo, right?
If my best option is the shared library route, how do I go about it so I can delete everything from Account A and have it safely backed up in Account B?

Google sure doesn't make it easy. Even help files related to this issue from 2017 are out of date, so I want to make sure I don't screw anything up.

Thank you in advance.

Tara

Answer:

Hello TaraDe,

Thanks for stopping by the Google Photos Support Community.

If the account is different, then you'll have to download all the photos from the old account to your device and the upload them to your new account.

you can always download the backed up Google Photos photos back to your device and it's a huge amount of photos and videos to download, you can use google.com/takeout to export your data, you will have to extract the archive and manually transfer to a different account or download it to your device or external storage device and then upload them to the other account.

You could use takeout via your mobile device as well, but you may have to source a program to decompress the archive and you also need to ensure you have enough space on the device to fit your entire library. By doing this, the photos from cloud will get downloaded to your phone.

Let me know if you have any questions.

Regards,

Amanda

Answer:

According to Takeout, I have around 350 gigs of photos and videos.

You're saying the only way to migrate all that data from the old Google account to the new one is to download the 350 gigs to my computer, then upload all of it to the new Google account??

Answer:

There are a few methods, but none is perfect. See this link.

Answer:

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Question: How do I undo my Google photos

How do I undo my Google photos

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Question: Is it possible to search photos in a multi-user shared folder by the user that uploaded their photos

I created a shared album for a family vacation where we had 1 camera and 3 phones adding content. Th…

I created a shared album for a family vacation where we had 1 camera and 3 phones adding content. The problem is that 2 of the cell phones didn't update to the correct time zone now I have some photos out of alignment. Photos in the shared album reflect the user that uploaded them. My question is, is it possible to search by a specific user inside the shared album and batch change the date to fall in line to with what it should be. Thanks.

Answer:

@Angus

Very good question. I think that you cannot search in a shared album, but even if you could (you can select them one by one), I am pretty sure that you cannot edit date/time of the photos added by others.

I see two options:

Ask the 2 owners of the photos with the incorrect time to adjust date/time. Since in the collaborative album you see the photos as stored in the owner's account, that should solve the issue (note that I did not check this).
Or add all the photos in the collaborative album to a new album. That will automatically also add all photos to your library, so that you can change date/time of all photos. I recommend this method. Only drawback (if you find that important): all names disappear from the album.

Answer:

I was thinking it wouldn't be possible. I tried a few different ways an saw nothing online after a quick online search. The photos they did take are only about 150 in total so not the biggest of tasks. I'll see if I can change the time stamp by hand from their account.

Thanks for the reply.

Answer:

@Angus

I see two options:

Ask the 2 owners of the photos with the incorrect time to adjust date/time. Since in the collaborative album you see the photos as stored in the owner's account, that should solve the issue (note that I did not check this).
Or add all the photos in the collaborative album to a new album. That will automatically also add all photos to your library, so that you can change date/time of all photos. I recommend this method. Only drawback (if you find that important): all names disappear from the album.

Answer:

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Question: Grey tiles are appearing in my gallery

Most the photos aren't appearing in the gallery when I am offline. It shows grey tiles. Most of the …

Most the photos aren't appearing in the gallery when I am offline. It shows grey tiles. Most of the photos are screenshots and clicked from the camera of my phone. One way which I tried to get those loaded was while the internet was there I waited for ot load but as soon as was out of it, it showed grey tiles. I cannot uninstall the app because it's inbuilt

Answer:

Hello Samira,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos library or device photos gallery?

If it's the Google Photos library you're referring to, then please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data or WiFi is required to access your Google Photos backed up content).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: Restore my videos after backing up to cloud, no high speed data

Watch videos backed up to cloud, just buffers no play

Hello John,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with the videos buffering in your Google Photos app on your Android device?

If yes, please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: It's crashing my WiFi

Every time I access the app, it crashes the WiFi in the whole house and nobody can use the internet …

Every time I access the app, it crashes the WiFi in the whole house and nobody can use the internet for at least another 10-15 minutes after I've come off it

Answer:

Hi Patience,

Welcome to the Google Photos Product Help Forum.

That is strange. The first thing that I would suspect is that there are Quality of Service (QOS) setting in the router which are set inappropriately. If you have a housemate or family member who tends to tweak stuff, check with them. Otherwise, search for your router model number and QOS and see if you find any information.

For general information: https://www.pcworld.com/article/2689995/quality-of-service-explained-how-routers-with-strong-qos-make-better-home-networks.html

If you have more than one router or a router and different type of access point, there may be setting on either device.

If you are on DSL or other limited capacity network that may be related, but it is particularly strange that the problem lasts for more than 15 minutes.

Does the problem only occur when you are connecting and uploading photos and particularly videos?

What types of speed do you see from: http://www.speedtest.net/

What router(s) / access points are you using?

How long has this been occurring?

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Sharing my videos and publishing through my Google blogspot account

How I can Share my videos and photos

Hi,

it is very easy to select photos and videos to share in Blogge, they have a great help centre and forum over at:-> https://productforums.google.com/forum/#!forum/blogger where the team is waiting to help you

Regards,

Peter

Answer:

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Question: I reset my phone .but now I can't find my photo.please help me trace my photo.

एम। आई।

====================End Question=====================

Question: All the video and pictures I took over a 2 hour time spread are missing. Where did they go?

Get pictures

====================End Question=====================

Question: Photo books are not currently available in tihs region (India)...well.. I am in the US. Can't order!

I tried to place an order for the Photo Book using : https://photos.app.goo.gl/FiHolidays18 (an offe…

I tried to place an order for the Photo Book using : https://photos.app.goo.gl/FiHolidays18 (an offer I was given on my Google Fi phone). But when I go to pick the album, I get this pop-up message saying "Photo Books are not currently available in this region (India)". Well.. maybe I had created my account more than a decade back when I was living in India. But I am currently in the US (Why else would I be given this offer in the first place???). I can't find a way to edit this fact any place in my profile or settings. So basically..it appears my profile is locked in with India since it was probably created there and I don't have a way to change it. Please let me know how to go about changing it and placing an order for the photo book through this offer.

Answer:

Hi Vignesh,

This sounds like it can be better progressed over at the Gmail Help Forum or the Google Play Help Centre which specialises in fixing payment issues,

Good Luck,

Peter

Answer:

For friends who are searching for photo-book printing in India, you may use https://www.binder.co.in to make your books. You can easily layout your photographs using the online editor - no design knowledge required. The printed books are of really high quality. All books are hardbound, available in small, medium and large sizes and are printed on high quality imported paper that has a matte finish. You can make your book in minutes, once you order, the books reach you within 4 days in any city in India. The service is specially used by amateur and professional photographers, artists, et al. I think they may also be shipping photobooks to the US now.

Answer:

Hi, I'm facing the same issue. I don't want to change my location for this. Why is it not supported to send the photobook to an address in a country where this service is available? In my case, I'm an expat and my home country is on the list of supported countries (yet the one I'm working in is not). Why make it so hard for people like us to ship to a different country than the one our account is currently linked to? Limiting people to a single location doesn't make sense in this day and age.

Answer:

Hi Martin,

this is an issue which has been raised with Google, we actually mentioned it in a recent team hangout as a need for users.

The best way to add your voice and to let Google know your thoughts is to provide feedback, see:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback

Regards,

Peter

Answer:

====================End Question=====================

Question: "How do I visit google.com"

YouTube or Google

Hi,

Thanks for posting in the Google Photos community.

Your question is not Google Photos related so you likely won't get an answer here for this question.

Regards,

Clinton

Answer:

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Question: lost photos

All my photos from google photos disappeared off my google account. I can't find them anywhere now.

Hi Jilian Ulibarri!

You need to make a check:

• check the correct choice of account - are you looking for a photos in the right account, or do you have another account now?

• Archive in G Photos https://photos.google.com/archive

• Trash in G Photos https://photos.google.com/trash

• Album Archive https://get.google.com/albumarchive

• Photos folder on Google Drive https://drive.google.com

Answer:

If you have chosen the account correctly, and also you cannot find your photos anywhere, then write feedback and tell them briefly, precisely and only the facts: what kind of problem do you have and what did you do to find your photos

«How to send feedback» :

https://support.google.com/photos/answer/6156065?hl=en

Answer:

Hi Jilian Ulibarri!

You need to make a check:

• check the correct choice of account - are you looking for a photos in the right account, or do you have another account now?

• Archive in G Photos https://photos.google.com/archive

• Trash in G Photos https://photos.google.com/trash

• Album Archive https://get.google.com/albumarchive

• Photos folder on Google Drive https://drive.google.com

Answer:

====================End Question=====================

Question: 1.right click on google photo icon. 2. click on "continue" for automatic back-up. 3. Get blank page with "log in to google photos" with noting else on the page. 4. when I log into my account, the last update was May 12.

trying to back up photos from iPhone and cannon camera

1.right click on google photo icon. 2. click on "continue" for automatic back-up. 3. Get blank page with "log in to google photos" with noting else on the page. 4. when I log into my account, the last update was May 12.

Answer:

Hello Ivan,

Welcome to the Google Photos Support Community.

I understand how important Google Photos is for you and I'll be happy to help. Could you please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue?

Let me know how it goes.

Cheers,

Amanda

Answer:

====================End Question=====================

Question: Is there a way to clear up or get better focus on a blurry picture

I have a blurry picture in my albums and I can't make out what it is. Is there a way to get a more c…

Hi,

Thanks for posting in the Google Photos forum.

No, Google Photos doesn't have the ability to correct blurry photos. There are some photo apps out there for Macs and PCs that do but not Photos.

Regards,

Clinton

Answer:

====================End Question=====================

Question: Stuck on "Preparing Photos". Wont let me download any photos

I am trying to upload my photos from my SD card straight on to my google photos. It is not letting m…

I am trying to upload my photos from my SD card straight on to my google photos. It is not letting me complete this task. It gets stuck and just says "Preparing Photos" for a long time and no photos are getting processed. Please help me fix this issue as soon as possible! Thanks in advance have a great eveing :)

Answer:

Hello Tzivia,

Welcome to the Google Photos Support Community.

Please confirm if you're having the same issue on a Google Photos app (if possible).

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Best,

Amanda

Answer:

I was having the same issue. I was trying to upload from Microsoft Edge, but instead I tried Google Chrome and now I'm all set. I hope this helps..

Answer:

====================End Question=====================

Question: Accessing Old Picasa links that were shared to me

I had a bunch of Picasa albums (100+) which were shared with me

I had a bunch of Picasa albums (100+) which were shared with mein the past, which I considered precious and didn't keep a backup as Iconsidered Picasa as an anytime accessible repository.

I know that Picasa is transitioned to Google Photos. However isthere a way that I can those old albums which were shared to me, apart fromasking each and every owner to share a new link.

Answer:

Basically these albums are visible in the archive that Google left after closing Picasaweb. So it depends on the owners if these archives still are accessible.

If so, they also should be accessible by you.

What happens if you try to open such a link when being logged-in with the Google-account you may have used in the past?

Answer:

These are from multiple people. So bothering each one will be a trouble. Is there any other way to redirect/edit the link to go to the previous albums from archives?

Answer:

Reading back the Google-information around the closure of Picasaweb (August 2016), it was stated that these type of links will not work anymore:

Links to photos, albums, and Public Galleries whose URLs use your username (and not your user ID number).

So if your links start with https://picasaweb.google.com/fakename/.............. it is logical that you get a 404-error - even being logged-in correctly. They should start with https://picasaweb.google.com/1008502xxxxxxxxxxxx and then they will be automatically converted into https://get.google.com/albumarchive/1008502xxxxxxxxxxxxx

I am afraid you need to contact the original owners - at least to the most important one's.

Sorry / Rinus

Answer:

Reading back the Google-information around the closure of Picasaweb (August 2016), it was stated that these type of links will not work anymore:

Links to photos, albums, and Public Galleries whose URLs use your username (and not your user ID number).

I am afraid you need to contact the original owners - at least to the most important one's.

Sorry / Rinus

Answer:

Okay Arun

Just for the record: I found back a normal album link send to a friend in 2012 and that looks like:

https://picasaweb.google.com/xxxx/yyyy?authuser=0&authkey=Gv1sRgCM2Txte4jteICQ&feat=directlink

Where xxx is my username (a fakename was allowed) and yyy is the album name without spaces. The authkey has something to do with the visibility of the album: public or non-public. In this case "visible to anyone who has the link". And that friend got that link by mail - not you :-)

Even if that did try this link now, he would not succeed because of that xxx problem.

In 2013 I upgraded my account to G+ and if had send a link to the same album to the same friend then xxx would have been replaced by my 21-digit Google-ID. And then that friend would have had no problem to open the album in my Google archive assuming that he was logged-in with the account he used in 2013 just because it was no public album. Then the only problem could have been that I did remove that album in meantime (and that has happened indeed).

Your example link looks quite different and I don't recognize it as a normal link send by mail, but just picked-up by you from a public site or blog created by the "anoomenon" showing some Picasa-album or a single picture taken from some Picasa-album. So that makes the chance even lower hat you ever will succeed to get access again.

Hard to say more about, but such discussions are in fact very old.

For example: https://productforums.google.com/forum/#!topic/photos/qzlOvXXhdBs

And it is even more difficult to follow all Google-moves from Picasaweb to Google+ Photos and finally to Google Photos, all with overlapping periods.

Nevertheless I never have lost any picture since 2007, so I can't blame them :-)

Have a nice weekend / Rinus

Answer:

====================End Question=====================

Question: Will "Recover Storage" Downsize all my Pixel 2XL photos in addition to others?

I purchased a pixel 2xl at launch and have the unlimited original quality photos synced to Google ph…

I purchased a pixel 2xl at launch and have the unlimited original quality photos synced to Google photos. I also let my previous Nexus 6P upload at original quality, which has taken up drive space. IF I hit recover storage, will it Downsize my Nexus 6P photos AND all current 2XL photos to high quality, or will the 2XL photos that are sync'd remain at original since they have unlimited storage?

Also, think the answer is yes, but recovering storage just affects the file size in the cloud, not on the device(s), correct?

Thanks

Answer:

Hi,

This was actually answered in your first thread on the subject. The photos from your 2XL will NOT be reduced in size (I originally told you they would but Jan sorted me out on that - my bad) and the photos on your phone will remain untouched. Only the photos from the 6P online will be compressed.

Clinton

Answer:

Thanks for clarification, read that other response on my phone and missed the line about the 2xl photos being unaffected and then had the separate thought. Sounds good and I will fire away on that.

Thanks,

Answer:

====================End Question=====================

Question: Is there any way I can retrieve my contacts and photos from my hacked Google account/ email

I just replaced my damaged pixel2 phone. And was hacked out of my Google account/ email. now I can't get any of my 700 plus contacts or any pictures I had

Answer:

Hi,

Thanks for posting in the Google Photos community.

The only thing you can do is go to Google Account Recovery at https://accounts.google.com/signin/recovery We do not have the ability to access personal account for security reasons and going through the recovery site is your only option.

Hope it works out.

Clinton

Answer:

====================End Question=====================

Question: I sent photos through you google photos for a photo album and it said that it was received and paid for than I got something said it was a problem. Please help

I tried sending it again.

I sent photos through you google photos for a photo album and it said that it was received and paid for than I got something said it was a problem. Please help

Answer:

Hi Eunice,

Welcome to Google Photos Product Help Forum.

You can contact Photobook Support.

On your computer, open photos.google.com.
Sign in to your Google Account.
On the left, click Photo books.
Under “Past orders,” select the photo book you want to report.
On the details page, click Contact us.

Sorry, nobody here has access to your personal or order information.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

====================End Question=====================

Question: hey google. so I uploaded photos from another phone onto google photos but now they aren't here.

I have literally looked everywhere. it was over 5,000 photos so...I kinda want them

Hi Grace B 2002!

If you are looking for your files that have been upoaded from another device, then first of all you need to check: do you use the same account, or do you already have a different account on the new device? The fact is that if the accounts are different, then your photos may be in the other account, and you need to log in to the previous account.

Answer:

====================End Question=====================

Question: Photos are gone

My wife and I just returned from a trip to Chicago with friends on Monday. I'm guessing at the numbe…

My wife and I just returned from a trip to Chicago with friends on Monday. I'm guessing at the number but I probably took 100+ maybe 200+ photos with my Pixel 3 XL phone. We all created a shared album on Google Photos to put all our photos in and we did. After adding to the album, I went to my Photos app on the phone, went to Photos at the bottom, selected all for February which included the Chicago photos, and chose delete. A prompt came up asking if I wanted to delete forever or something similar to that and I said yes. Now the photos are gone from my Photos folder AND from the shared album we created. Every time I open the Photos app on my phone it shows "Backup complete" at the top and I confirmed with Pixel support this evening that I have sync turned on for photos.

I didn't want to delete the photos from the album, I just wanted to delete them from my phone to keep plenty of space available. Now my Chicago photos are completely erased like they never existed. Am I supposed to keep photos on my phone forever and never delete them? How do I get the photos back?

Answer:

Hi Bryan,

Welcome to the Google Photos Help Forum!

Don't use the Garbage Can to remove images from your phone (unless you want to permanently delete them everywhere) - Use "Free up space" to remove the local copy on uploaded images.

See this Help Center article for more info.

and this one on "Free up space".

The good news, is that if you saw the "Backup complete" message, your photos should be available in "Trash" from the 3 line menu or https://photos.google.com/u/0/trash and you should be able to Select and Restore them from there (but not necessarily to the Album, I believe they will need to be re-added).

Good luck!

Dougsap (volunteer Google Photos user)

That doesn't make much sense to me. When I think of removing photos, or other items for that matter, from my device, I don't think about "Free up space." I think about delete/remove from my device. In my opinion that is a very poor set up by Google. I've had other phones before that didn't require me to hit anything other than delete after backing up photos and files.

The photos are not available in the trash can and restore options. I checked there myself and with Pixel support this evening. I also confirmed with Pixel support that my back up/sync options were and are still on. If I open my Photos app right now it will say "Backup complete" at the top just like all the other times, yet my photos are gone. They are not even in the shared album on Google Photos. They are completely gone as if they never existed.

This is the second time this has happened to me. I just lost my Chicago photos and I previously lost a ton of photos from a Europe trip.

I had a first generation Pixel XL that I didn't like. I thought surely the Pixel 3 XL will be better so I got this one. Wrong. I'll never use another Google phone or storage service again because of this.

Answer:

Hi Bryan,

Sorry for your loss.

If you already checked the Trash and spoke with Pixel Support, I really don't have anything that is likely to recover your images.

However, I strongly recommend:

You take some test photos and exercise all related functions until you are comfortable with how they are or are not working. I don't have access to a Pixel phone, but have never had an issue with normal functionality on previous Android phones and Google Photos.
NEVER use the Garbage can unless you are absolutely positive you never want the image.
For irreplaceable photos (births, weddings, trips to Europe or Chicago) extract them from Google Photos to another source prior to "Freeing up space". I do this for external backup.
If you don't do #3, at least have a partner, friend, etc. "Add to library" (cloud with down arrow icon) images from shared albums (this is not bulletproof but PROBABLY would have given you a recovery path with your problem depending on timing).

Best regards, Dougsap (volunteer)

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

The behavior I experienced was after taking a few photos, I tried to make a few edits. Google photos started spinning and I had to close the app. I lost some very special pictures! What the heck?

Answer:

Hi Bryan,

Sorry for your loss.

If you already checked the Trash and spoke with Pixel Support, I really don't have anything that is likely to recover your images.

However, I strongly recommend:

You take some test photos and exercise all related functions until you are comfortable with how they are or are not working. I don't have access to a Pixel phone, but have never had an issue with normal functionality on previous Android phones and Google Photos.
NEVER use the Garbage can unless you are absolutely positive you never want the image.
For irreplaceable photos (births, weddings, trips to Europe or Chicago) extract them from Google Photos to another source prior to "Freeing up space". I do this for external backup.
If you don't do #3, at least have a partner, friend, etc. "Add to library" (cloud with down arrow icon) images from shared albums (this is not bulletproof but PROBABLY would have given you a recovery path with your problem depending on timing).

Best regards, Dougsap (volunteer)

Welcome to the Google Photos Help Forum!

Don't use the Garbage Can to remove images from your phone (unless you want to permanently delete them everywhere) - Use "Free up space" to remove the local copy on uploaded images.

See this Help Center article for more info.

and this one on "Free up space".

Good luck!

Dougsap (volunteer Google Photos user)

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: Someone else's photos are showing up with my photos how do I block them if I don't know them

I just want these other photos to stop appearing with mine I just want to block the person

Hi,

Thanks for posting in the Google Photos community.

Has someone shared an photos with you or are you sharing an account with someone else? This could be why the photos are showing up. Photos cannot be shared in Google Photos unless you explicitly share them or accept a share invitation from someone.

Let me know what you find out.

Clinton

Answer:

====================End Question=====================

Question: My album with 888 pictures was deleted from my gallery and now i cant find them anywhere

I'm trying to get my photos back ui

Nothing gets deleted automatically unless you did delete the originals in your library by thinking that they are not needed anylonger.

However: the Gallery shows no albums created in Google Photos - that also may cause be your confusion.

So without any further information about your behavior we can't solve your problem.

And it also maybe unsolvable hélas.

No Google here either.

Answer:

====================End Question=====================

Question: Is it possible to recover deleted photos that are synched with my Android? My Google Photos is empty

Backup & Sync is ON, so I deleted photos from my camera gallery because my memory was full, checked …

Backup & Sync is ON, so I deleted photos from my camera gallery because my memory was full, checked back to Google Photos, and they are GONE! The trash bin is empty. How is this possible? I thought backup and sync kept my photos? Is there any way to recover them??

Answer:

Hi,

Thanks for posting in the Google Photos community.

It is possible that your photos have been lost. Google Photos sync's your photos online but acts a bit like a mirror as to what is on your phone. If you delete the photo on your phone, you delete it in Google Photos too. In the future, try to use the Free up space feature in Google Photos. This deletes the local copy of the photo on your phone but keeps the online copy safe.

Have you tried to look in the Trash folder of the Gallery app on your phone to see if they are there?

Sorry I don't have better news on this one.

Clinton

Answer:

====================End Question=====================

Question: حذفت صور من المهملات وأريد ترجعها ع الجاز مره اخري

====================End Question=====================

Question: OCR-enabled search for text in photos not applying to older photos in my collection

Hello, According to https://twitter.com/googlephotos/status/1164655519191068672, Google Photos now u…

Hello,

According to https://twitter.com/googlephotos/status/1164655519191068672, Google Photos now uses OCR to identify text in photos to allow you to search your collection of photos for that text.

This amazing feature works really well, but only a subset of my photos are being OCR-ed and can be searched in this way. I'm not entirely sure which photos have been OCR-ed, but it appears that newer photos (up to around 2017) in my collection can be searched in this way, but not older photos.

If I select an older photo using the Android app and tap the "Google Lens" button, I am able to get the app to OCR the text. However, that text still doesn't end up into the database that Google Photos uses to search through my collection of photos.

Is this OCR-enabled search feature something that will roll out over time to more and more photos? Or is it limited to a certain number of photos in my collection?

Answer:

Mixed results on this end. Found the word I was testing for, which was poster size large against a very black back ground.

Other words i tested for, not so much. Document header sized font, 16-20pt black against white letter document.

I have tried this a few times and wouldn't replace a good doc name, folder and tags).... which is why i hoping this would work, would save having to enter that yourself for future access.

Answer:

====================End Question=====================

Question: message states post cant be saved. Allows me to dismiss message and continue. But I keep getting repeated same message

just dismiss the error message, write awhile until it happens again, sometime every few minutes. It'…

====================End Question=====================

Question: Thumbnail different than actual photo

When I rotate a photo and save it and close the tab, the thumbnail automatically goes back or change…

When I rotate a photo and save it and close the tab, the thumbnail automatically goes back or changes into a weird angle. When I go back into the editing section of the photo it is correct but when I back out again it changes back but my edits are saved. How do I make the thumbnail of the photo correct?

Answer:

Hi,

Thanks for posting in the Google Photos community.

You could try to clear the app's data and see if that sorts it out. Go to Settings>Apps>Photos>Storage and press the Clear Data button. Don't worry, your photos won't be deleted. Restart the app and let it re-sync and see if that fixes it.

Hope this helps,

Clinton

Answer:

====================End Question=====================

Question: How do I lock certain photo albums to where you need a password to get in them?

There should definitely be a super simple way to put a lock on an album or 2! Don't need my mother i…

There should definitely be a super simple way to put a lock on an album or 2! Don't need my mother in law or niece lookin at pics of my baby then come across a dick pic or me in panties or both! Where's the effin locks?!

Answer:

Hi Amy,

Welcome to the Google Photos Product Help Forum!

Each Album in Google Photos is unique. When you share a specific album it does not share others. Don't mix pictures of your baby with pictures you don't want to share with others.

If you use a Shared Library that is a different animal. That shares basically everything (this is a bit of an oversimplification, but view it that way). But it is only possible to use a Shared Library with one person (it is probably more appropriate for an intimate partner rather than mother or niece).

But remember, once you share something with somebody, they can ALWAYS copy the images and usually be able to reshare the album.

Have fun, Dougsap (volunteer Google Photos user)

Answer:

Hi Amy,

I just had another thought.

Rather than placing potentially embarrassing images in an Album at all, if you aren't making extensive use of the Archive function, it will ~Hide~ images from the "Photos" view. THey can be found at "Archive" on the 3 line menu or at https://photos.google.com/u/0/archive

Best regards, Dougsap (volunteer Google Photos user)

Answer:

That is simply genius! Thank you! And trust the dick pics have there own special folder but I wanted to go an extra step and hide them away! Your answer is brilliant..nobody will even know it's there!

Answer:

You see I have crazy men in my life that like to steal my phone to see what I'm doing who I'm talking to etc. Also my 👶 Father looked in my Google photos and saw some picture's I forgot about so I got yelled at

So is there anyway I can put a lock on an album or any single photos. Thanks for your time

Michelle

Answer:

@ Michelle Ford

"Is there anyway I can put a lock on an album or any single photos."

Short answer: NO

On Android you could add a file .nomedia so that the whole folder is ignored by most apps. You can still see the photos when viewing in a file manager. See this link.

Answer:

Hi Amy,

I just had another thought.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Amy,

Welcome to the Google Photos Product Help Forum!

Each Album in Google Photos is unique. When you share a specific album it does not share others. Don't mix pictures of your baby with pictures you don't want to share with others.

But remember, once you share something with somebody, they can ALWAYS copy the images and usually be able to reshare the album.

Have fun, Dougsap (volunteer Google Photos user)

Answer:

====================End Question=====================

Google photo QA

Friday, May 6, 2022

How do I get FB stickers to quit automatically downloading into a device folder daily...on Gallery /

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