Friday, May 6, 2022

How do i delete google lens

Question: How do i delete google lens

trying to delete google lens

Hi Shirley,
 
At this point in time, there is no way to disable Google lens. 
I would recommend sending the team feedback so they are aware this is something you would like to see. To send feedback:
  1. At the top left, open the Menu , then select Send feedback.
  2. You can tell them things like:
  • What you like or dislike about the app
  • Things that are confusing or don't work


Answer:

I actually just want it gone. Completely. Didn't want it existing in my phone in the first place. I don't like that it just suddenly reared its ugly head into my phone. I want it gone. Period.

Answer:

Hi Shirley,
 
At this point in time, there is no way to disable Google lens. 
I would recommend sending the team feedback so they are aware this is something you would like to see. To send feedback:
  1. At the top left, open the Menu , then select Send feedback.
  2. You can tell them things like:
  • What you like or dislike about the app
  • Things that are confusing or don't work


Answer:

Yes, it's infuriating. One of the most annoying features I"be ever encountered. Give users the option of disabling it and stop collecting our data without asking.

Answer:



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Question: Photos or videos

Samsondaniel

Hello Samson,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing (if possible). Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,
Amanda


Answer:



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Question: Photos



Hi,

Thanks for posting in the Google Photos community.

Can you please clarify what you are trying to do.  Did you delete the photos?  Have you looked in the Google Photos trash folder or the Google Drive trash folder?

Please give some details on what you have done to this point so we can try to help further.

Thanks,

Clinton


Answer:

Hi,

Thanks for posting in the Google Photos community.

Can you please clarify what you are trying to do.  Did you delete the photos?  Have you looked in the Google Photos trash folder or the Google Drive trash folder?

Please give some details on what you have done to this point so we can try to help further.

Thanks,

Clinton


Answer:



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Question: Other people's photos are popping up in my photos and want them removed but it won't let me

I don't want my google account linked to any other device other than my phone

Hi,

Thanks for posting in the Google Photos forum.  

Is someone sharing photos with you or are you sharing an account with someone (not advisable but we see it)? Can you provide more details?

Thanks,

Clinton


Answer:



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Question: 'Connect to power' message while I try to upload. How to fix this issue.

Connect to power' message while I try to upload. How to fix this issue.

Hello Syed,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing (if possible). Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,
Amanda


Answer:

Obviously photos.earlier there were option to backup while putting phone on charge, right? Now when i try to back up photos to google photos, it is showing as 'connect to power'. Whereas phone is already connected to power. Which power gp is refering to??? 3phase power????!. Tell me why this issue is showing up.. cant share screenshots.. rub ua brain to undersrand this issue. Check with ua product team what ultimate they did, due to which users are suffering.... thanks

Answer:



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Question: When creating an "album," it won't let me add my videos to it. Any suggestions?

I created an "album," it allowed me to add photos, but when I try to add videos it says "Can not upd…

Hi Athena
 
What steps are you taking to add videos?
What type of videos (what file extension) are they? 
How many photos are in the album? 


Answer:



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Question: How Do I Move All My Photos Back Onto My Phone From photos.google.com??

I want all my photos back on my phone. This was standard procedure after a factory reset and account…

I want all my photos back on my phone.  This was standard procedure after a factory reset and account restore FOR YEARS.  

All of a sudden, Google invents a new site and puts them online where anyone can access them, AND they aren't on my phone anymore.  They LOOK like they are on my phone, but they aren't stored there and I have to download individually.  THAT IS REALLY HORRIBLE UI/UX. 

How do I get all my photos and videos to download to my phone after a factory reset and avoid this deceptive interface downgrade?

Answer:

Hello Bradley,
 
I'm sorry to confirm one by one is the only way with Google Photos. As far as I am aware there hasn't been any change in factory reset behaviour, it has always wiped the device clean of all photos stored on internal memory.  The only time photos survive is if stored on an SD card, there is no new site and nobody can access your photos only you.
 
What you see is how Google Photos has worked since it was introduced in 2015,
 
Regards,
Peter


Answer:

Serious question: what are you talking about?  This is a NEW problem.  Media was always downloaded back to my phone.  I never had to download each individual piece of media by itself.

Also, if - what kind of INSANE UX/UI is that?  I mean, what other database in the world makes a person download datapoints as single entities??  It's absolutely insane.

What's the workaround?  Do I have to keep everything on my phone and just quit the entire Google Photos system?  Because this set-up is UNACCEPTABLE.


Answer:



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Question: Device photos wont move to album - pixel phone

No matter how many pictures or videos, a single file or ten, device files will not move into an albu…

No matter how many pictures or videos, a single file or ten, device files will not move into an album. 

I have cleared the cache in photos, disabled and enabled the app.i have tried moving the photos on photos.google.com and that works on my desktop but won't show the move in my device. 

I just get stuck on the uploading screen seen above forever and nothing moves over. Please note I'm looking to fix the issue on my pixel not my desktop. I need to be able to move images/videos on my phone not my computer. 

Thanks!

Answer:

Hey Sav,

Thanks for posting in the Google Photos Support Community.

Could you please sign out of Google Photos and sign back in with the same Google Account to check if that sorts the issue.

Meanwhile, could you please try the same on a different device/account (if possible) to check what happens next and to know if this is a device specific issue or account related issue.

Let me know how it goes.

Best,
Amanda


Answer:

Hi Amanda,

Thank you for getting back to me. I removed the account, restarted my phone for good measure, logged back in and I'm still having the same issue. I get stuck on that uploading screen that you see in the picture of my original post. I tried uploading images and videos, neither will upload.

What else can I try?

Edit: I tried playing with connection and these are my results..

On WiFi: no pictures or videos will move to album
On data: pictures will move to album but no videos

I need to be able to move both pictures and videos on WiFi.

I also turned on/off the sync and back up but that didn't change anything.


Answer:



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Question: Photos sorted into albums on SG9 didn't transfer over as albums.

Photos on my SG9 were sorted in albums. When the photos were transferred into the google photos, the…

Photos on my SG9 were sorted in albums. When the photos were transferred into the  google photos,  the albums were dropped. Now the photos are all lumped together into one huge album and no longer on my phone storage. How can I  restored then into the original albums?

Answer:

Hi Kathleen,
 
Unfortunately the Google Photos app was designed to only upload photos and any device folders are not uploaded in the process. You can create Google Photos albums which are visible on the web and from other devices as follows.
 
Open the Photos app and tap the 3 bar menu: Device folders: Tap the device folder you want
 
Long press the first photo until the selection box is ticked then stroke down to the last photo
 
Tap the + icon and then Create Album, add a title and tap the tick icon.
 
Repeat for other device folders,
 
Good Luck,
Peter
 


Answer:

This worked for my "Instagram" folder, which is perhaps hardcoded into my phone. But when I tried to do this for a folder that I personally created, Google Photos still can't "see" it even when i followed this method. Suggestions on how to fix it?

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Question: I had my phone stolen and need to get my snapchat photos from the old phone. Can i do that?

.it from videos and pictures old get to Trying . stolen was phone old My

Brittany, 
 
Good afternoon. If the pictures from your old phone were already backed up to Google Photos, they would continue to be accessible in the Photos app on any new phone when you log in with the same Google account credentials. 
 
However, if your Snapchat pictures were not already backed up to Google Photos -- meaning the only place they existed was on the phone's internal memory -- then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back. Google can't help you recover files it never had in the first place. 
 
Regards,
~ Greg
 


Answer:

Brittany, 
 
Good afternoon. If the pictures from your old phone were already backed up to Google Photos, they would continue to be accessible in the Photos app on any new phone when you log in with the same Google account credentials. 
 
However, if your Snapchat pictures were not already backed up to Google Photos -- meaning the only place they existed was on the phone's internal memory -- then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back. Google can't help you recover files it never had in the first place. 
 
Regards,
~ Greg
 


Answer:



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Question: Example :"How dol backup my Photos? "

Kutubuddin

Hi,

Thanks for posting in the Google Photos community.

Can you please elaborate on your question.  Google Photos has a back up & sync feature built in that will sync your photos from your photo to your online account.  

Clinton


Answer:



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Question: Restore old videos from January 1/1988

I am looking for any videos from cawthorpeamber@gmail.com that have been deleted or edited since the…

Jamber, 
 
We are all just volunteers here in this help community. Nobody here has access to your pictures, videos, or account details. That being said, the only way you would be able to access videos from your old Google account is if they were uploaded to the cloud. If they were uploaded, you'd be able to find them in the Photos app or website. If they were not uploaded, you would need to have access to the device that originally stored the files. 
 
Regards,
~ Greg
 


Answer:



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Question: Why won't my iPhone 6s save changes to my photos?

Edit photos

Hello Susan,

Welcome to the Google Photos Support Community.

I understand how important Google Photos is for you and I'll be happy to help. This seems to be more of a network issue.

In the meantime, could you please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue? 

Let me know how it goes.

Cheers,
Amanda


Answer:



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Question: Google deleted my photos

I have tried the archive and looked in the trash. Google deleted all of my photos from 2014, 2015 an…

I have tried the archive and looked in the trash. Google deleted all of my photos from 2014, 2015 and  a majority of 2016. The videos remain. Please help they are of my sons as newborns.

Answer:

Hi Jennifer,
 
Please confirm that you have tried everything here: 


Answer:



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Question: ik ben mijn wachtwoord van shanabouckaert89@gmail.com vergeten/kwijt, dus ook al mij foto's





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Question: re the order of photos one posted an answer - clicking More Options -> Edit Album -> Sort Photos

I cannot find this link anywhere and answers need to be more concise

Hi John, when you have opened an album (one of your own, not shared from another user) there are 3 vertical dots at the top right hand side which when clicked give you More options. Edit album is one of those options. 

Help article for creating and editing albums:>

Also available by searching answers
  • Go to https://photos.google.com/albums
  • Select and open the album where you will sort the photos
  • Click right above on the three dots
  • Edit album
  • Click right above on the two arrows
  • Select the option that you prefer
Regards,
Peter


Answer:



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Question: How to hide shared photos in drive

I don't want to see my partner's files in my drive. How to hide partner's files?



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Question: how do I delete pictures from gmail themes "my pictures"

I have several pictures that I downloaded for possible themes that I didn't like once I applied the …

I have several pictures that I downloaded for possible themes that I didn't like once I applied the change.  I would like to delete those, but I cannot figure out how.  Please help.

Answer:

Hi,

Thanks for posting in the Google Photos community.

Your question is more related to Gmail and not Google Photos so you may not get any replies on this.  That said, I believe you can just delete the theme itself to delete the photo.  It may be better to ask your question in the Gmail community.

Clinton


Answer:



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Question: how can I upload photos only to my photos account

tech question

Hi,

Thanks for posting in the Google Photos community.

By default, your photos are sync'd with Google Photos when you enable the backup & sync feature in the app on your phone or tablet.  Those photos only go to your account and nobody else can see them unless you explicitly share them.

If this doesn't answer your question, please clarify your question.

Regards,

Clinton


Answer:

Thanks for the clarification.  I apologize as I misread your post title.

Photos only uploads both photos and videos.  You can't do one or the other exclusively.  I would suggest using the Send Feedback feature to get this to the Photos team within Google so they can consider it for a future release.

Clinton


Answer:



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Question: I have lost all my photos from pre 2017. I am devastated. I haven't deleted them. where are they?

I have tried everything suggested by google photos. I haven't deleted anything and I have previously…

I have tried everything suggested by google photos. I haven't deleted anything and I have previously viewed them before. I desperately need them back, all photos of my children are gone. Please can someone help.

Answer:

Hi User 15499176298408406039!
To make sure that you really checked all sections for photos in your account, check again:
• Archive in G Photos 
• Trash
• Album Archive
• Photos folder on Google Drive 

But if your photos are not there anywhere, then in this case write feedback for the Photos team. There, make a detailed description of the problem, as well as how you tried to find your photos, and ask to fix the problem and return your files
«How to send feedback» :


Answer:



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Question: This Upload Won't Stop Until Eternity, Will it?

Dear Google Photos team and anyone who reads this, I uploaded 2 videos with total of 5 GB for a proj…

Dear Google Photos team and anyone who reads this,

I uploaded 2 videos with total of 5 GB for a project. It took so long, so I decided to use the flashdisk instead, it worked. When I see the Upload notification, it's just a quarter. I thought it would be OK to wait another hour...

But... It didn't stop. It just kept going and going until now. It's been 2 or 3 months since this problem happened. I can't stop the upload... Only by forcing stop or disabling Photos I can postpone the upload...

Please anyone help me to resolve this issue. I deeply appreciate your help, because this is bugging me and my work.

Thank you. Hope this problem will end soon...

Rgds,
Ben

Answer:



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Question: Uneven syncing tablet, phone, and PC

When I take a picture with my phone or tablet, it shows up in photos.google.com on both those device…

When I take a picture with my phone or tablet, it shows up in photos.google.com on both those devices. But when I go to photos.google.com on my computer, things don't match. The ones taken with my phone are there but not the ones taken with tablet. So, why aren't my tablet pictues there?
All 3 (phone, tablet, PC) use the same gmail address The phone & tablet are Android, the PC is Win8.1. I use Firefox on all three.

Answer:

Hi Kathryn,
 
It sounds like there is a local issue on your computer. If you can view all the photos (from tablet and phone) using a browser on either the phone or the tablet, then the odd one out is the computer.
 
I would recommend clearing the cache of the computer, as it may just be an old saved version of the website. View this guide for clearing your browser's cache and cookies.
 


Answer:

Hi Kathryn,
 
It sounds like there is a local issue on your computer. If you can view all the photos (from tablet and phone) using a browser on either the phone or the tablet, then the odd one out is the computer.
 
I would recommend clearing the cache of the computer, as it may just be an old saved version of the website. View this guide for clearing your browser's cache and cookies.
 


Answer:



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Question: Need help with uploading photos to Google Photos/ Also question about Backup and Sync

I have recently discovered Google Photos and would like to backup the 20,000 photos that I have on m…

I have recently discovered Google Photos and would like to backup the 20,000 photos that I have on my mac.  I downloaded Backup and Sync and selected the "Photo" file to backup.  It downloaded for many hours, but there are only around 10,000 pictures loaded with a message that the remainder could not be uploaded.  

I have no idea which ones are missing, so I selected "Photos" file again to try to backup again.  My question is, will duplicate copies of pictures appear if I do this or will it only backup pictures missed the first time?  Also, why would half of my photos not have been able to be uploaded?

Another question is that my Backup and Sync app is going continuously saying something such as "syncing 1000 out of 120,000".  I think this may also be related to the documents I uploaded to Google Drive, but honestly I have no idea.  It's been going for a couple of days nonstop with the numbers constantly changing.  Do I need to do something different?  My computer speed has become very slow with the Backup and Sync operating.  

I would appreciate any advice.  Thank you!

Answer:

Please reach out to Google by right clicking the taskbar icon:> 3 dots:> Help - to reach the general Support Page. 
 
If you can't see anything in help forum you can raise support tickets or chat with Support.
 
Regards,
 
Peter


Answer:



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Question: Faces, Places, and Things sections will not add new photos. I have tried turning off/on group faces.

I have tried turning off and then back on face grouping. I have tried from different devices, MacBoo…

I have tried turning off and then back on face grouping. I have tried from different devices, MacBook, ChromeBook, Pixel 2, but the problem is the same across all devices.

Answer:

Hi,

Thanks for posting in the Google Photos community.

The faces, places and things are all driven by AI and are controlled by Google.  There is nothing you (or us by extension) can do to manipulate it to discover the new photos.  It just takes time for the AI to go through your photos and identify these items. 

The best suggestion is to simply wait it out.  It can take several days (I've had it take weeks) to find these new things.  I do suggestion, however, you not turn off/on the facial recognition.  That, while undocumented, seems to "restart the counter" on your account and may delay the process.  Just let it bake for a while.

Hope this helps,

Clinton


Answer:



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Question: What is the 'Feeling Lucky' option that appears when pressing down on the google photos app icon?

I dont understand what the button does? I just noticed it, I cant find any information about it onli…

I dont understand what the button does? I just noticed it, I cant find any information about it online, and when i press it it keepa bringing me to the same unimportant, seemingly completely random geolocation tag album of mine with mundane photos from years ago. What is it?

Answer:

Hello becomingtea 
Thanks for posting to Google Photos .
 
To the best of my knowledge, it is doing exactly how it was designed--- it is like Russian Roulette in a way
(Click the button and see random photos).
 
 
 


Answer:



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Question: Deres only 8 photos in my galleries. Were r thety gon





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Question: How Do I Move All My Photos Back Onto My Phone?

Every time I've done a factory reset on my phone, my images and videos come back to my phone. Now, s…

Every time I've done a factory reset on my phone, my images and videos come back to my phone.

Now, someone who thinks they're clever had decided to just put the thumbnails back on the phone while keeping the actual media in the cloud.  WHY?????????????????????????????????????  

Now in other apps like Instagram I can't access my content.  It's infuriating.

How do I get all my photos and videos to download to my phone after a factory reset and avoid this terrible new protocol that is wasting hours of my time?


Answer:

Hi Bradley,
 
As already stated ther has been no change in the way Google Photos works. Perhaps you are confused by a new phone?
 
On my device Instagram can see the Photos I have online by:
Tap +
Tap Gallery (some new phones have a Files folder at this stage)
Tap Other
Tap 3 bars top left
Tap Photos
The top Photos sees all the photos you have backed up
 
Hopefully it will be the same on your device,
 
Regards,
Peter


Answer:

Thanks for the workaround.  It's not a new phone and this was 100% not a problem that last 10 times I reset this phone.  I reset my phone on a routine basis due to security regarding my work.  I NEVER needed that workaround until this week.  Not once.  Google simply restored my images and videos.

I mean, seriously, do you think I went through all those steps just to post to Instagram?  Hell no.  I don't appreciate having to go through 50 menus just to get access to MY MEDIA.

Google photos ABSOLUTELY changed - they are adding features and messing with the code continually.  So I'm not certain what you mean by that.

Also, this doesn't actually solve the problem.  Especially how someone with zero forethought decided not to include a way to download as a group - a function of databases since at least the 1980s.   It's a GLARING mistake on Google's part.


Answer:



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Question: Deleting Large Groups of Pictures

I am trying to free up my storage space, and I want to delete all photos from the year 2018. I am un…

I am trying to free up my storage space, and I want to delete all photos from the year 2018. I am unable to do so without selecting photos from each day individually - this will take forever. Is there a way for me to delete the entire year's worth of photos when I search for '2018'? If not, there should be and frankly it is a little ridiculous you can't just ctrl+A to select all the photos in a search.

Answer:

Hi Emily,
 
If you click on the first photo then hit the Page down key, or scroll to the end and press and hold the shift key then move the mouse over the last photo and click it you will select all and can delete,
 
Regards,
 
Peter
 


Answer:

@User 4582953102020435227

Sorry, I have never experienced that, I can't even guess what that could be.


Answer:

Hi Emily,
 
If you click on the first photo then hit the Page down key, or scroll to the end and press and hold the shift key then move the mouse over the last photo and click it you will select all and can delete,
 
Regards,
 
Peter
 


Answer:



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Question: Running problem not opening properly once it open , close automatically

It should be work properly

Hello Vaibhav,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos app on your Android device?

If yes, please give the below steps a try once again in a sequence to help resolve the issue:
  • Close the Google Photos app and re-launch it.
  • Sign out and sign back in to Google Photos with the same Google Account.
  • Clear App data:
    • Open your device's Settings app (not the Google Settings app).
    • Touch Apps.
    • Select Google Photos in the list.
    • Touch Clear data.
  • Update the Google Photos app on your Android phone:
    • Visit the Google Play Store.
    • Open Google Photos.
    • Touch on Update.
Let me know how it goes.

Best,
Amanda


Answer:



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Question: Can I put a password on my photo app so that if someone has my phone they don't have photo access

Put a lock on photo access

Hi,

Thanks for posting in the Google Photos community.

No, Google Photo does not support an app level password or fingerprint authentication.  I would suggest that you use the Send Feedback feature in the app to request the feature.  Doing this gets the request directly to the Photos team within Google for consideration in a future release.

Regards,

Clinton


Answer:



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Question: Photos Amol

Amol Dhamode

Hi,

Thanks for posting in the Google Photos community.

Can you please provide more detail on what you are trying to do with Google Photos so we can try to help?

Thanks,

Clinton


Answer:



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Question: Your phone number

My google photo



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Question: Delete my pictures on Google Maps

, remove my pictures from Google Google Maps

Hi,

Thanks for posting in the Google Photos community.

Your question isn't really related to Google Photos so you may not get many answers on this.  That said, if you go to Google Maps on your phone, go to the Contributions areas in the menu, you can go to photos and delete any photos you have shared on Maps as part of a place you have visited.

Regards,

Clinton


Answer:



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Question: Format huye photo

My my photo

Hi,

Thanks for posting in the Google Photos community.

Can you please provide more details on what you are trying to do or need help with in Google Photos?  

Thanks,

Clinton


Answer:



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Question: Show my password of Google photos

I forgot my google photos password

Hi,

Thanks for posting in the Google Photos community.

We cannot help you recover your account or gain access to elements of it.  You would have to go to the Google account recovery at https://accounts.google.com/signin/recovery and follow the process there to regain access to your account including Google Photos.

Regards,

Clinton


Answer:



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Question: I just upgraded my space in order to have my photos and videos at full resolution, but my previously uploaded videos still play at the "older" downsapled resolution. Why? Is there a solution (i'm planning to erase my photo roll soon to make space)? Thanks

Save video

I just upgraded my space in order to have my photos and videos at full resolution, but my previously uploaded videos still play at the "older" downsapled resolution. Why? Is there a solution (i'm planning to erase my photo roll soon to make space)? Thanks

Answer:

Hi,

Thanks for posting in the Google Photos community.

When you move from High Quality to Original Quality, the change is only active going forward.  It does not retroactively go in and "upgrade" your videos/photos.  The only way to do that would be to re-upload those images & videos to your account.  

Hope this helps explain things.

Clinton


Answer:

Thanks a lot for the precise answer. The question now is: how can I reupload any element? As I can imagine, the only way is erasing everything and uploading again, there's no "Upload again" button or slt? It will take months! ;-(

Answer:

No, there isn't a re-upload button.  This is very much a manual process of removing the videos from your account and the re-uploading them from a source other than Google Photos (you delete them, they will delete everywhere associated with Google Photos - phone, tablet, web, etc).  

The question you have to ask is if this is worth your time?  Given that videos shot at 1080P or lower are essentially not compressed, this should only impact 4K videos that you may have uploaded.  If you don't have any 4K videos, it may not be worth your time to do as you'll see marginal benefits.

Hope this helps.

Clinton


Answer:

No, there isn't a re-upload button.  This is very much a manual process of removing the videos from your account and the re-uploading them from a source other than Google Photos (you delete them, they will delete everywhere associated with Google Photos - phone, tablet, web, etc).  

The question you have to ask is if this is worth your time?  Given that videos shot at 1080P or lower are essentially not compressed, this should only impact 4K videos that you may have uploaded.  If you don't have any 4K videos, it may not be worth your time to do as you'll see marginal benefits.

Hope this helps.

Clinton


Answer:



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Question: photos on my android are not going to my pc. What am i doing wrong?



Some days my photos from my android goes right into my pc, but today   it is uploading pictures i don't even have on my android. I want full detailed instructions on getting my photos from android to pc, (Photo Gallery)

Answer:



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Question: Stuck in backing up to other account?

I bought the 100GB of back up storage. It says there are 99+gigs of space left, but keeps insisting …

Hello Alyssa,
 
Google Photos will only backup to the account you tell it to. Perhaps you have multiple accounts.
 
Tap the 3 bar menu in Google Photos: Settings: Backup & sync: Select the account you want to use,
 
Regards,
Peter


Answer:



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Question: My camera wont stay on. It turns off as soon as i access it. I tried turning ff my phone, didnt help.

Take pictures



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Question: My photos taken from late 2015 to early 2018 aren't showing up, but I didn't delete them. Help!

I looked in the trash but it only had some photos I recently deleted on purpose.

Hello Troy,

Welcome to the Google Photos Support Community.

Please confirm if you're having the same issue on a Google Photos app (if possible). 

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:
Let me know how it goes.

Best,
Amanda


Answer:

I have the same problem with my Google Photos app on my Android phone. I tried all the suggested tips but the photos in question still don't show up in Google Photos.

Answer:

Hello Troy,

Thanks for responding.

Could you please elaborate the issue or your query for me to assist you better? Were your photos backed up to Google Photos? If yes, it can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon  (which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos. 

However, if you're sure they were backed up, I recommend you looking for your video here:
Let me know if you have any questions.

Best,
Amanda


Answer:



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