Google photo QA: Not able to see my screenshot before September

Question: Not able to see my screenshot before September

I'm not able to see my screenshots before September. Before two days i was able to see all my screen…

I'm not able to see my screenshots before September. Before two days i was able to see all my screenshots not it's all gone. Please do something to recover it

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Question: How do i back up my photos

Download my google photos to Facebook

Hi Earl;

if you're using a computer you have to download the photos from Google Photos to the computer and then upload them from the computer to Facebook. To download them from Google Photos select the photos, click the 3-dots icon, and then click Download.

Hi User 3805638055485247835,

I recommend that you secure your Google account and data. You should first review your account security, check for any unknown devices, and change your Google password, possibly enabling 2-step verification.

Hi Ramkrishna,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.

https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

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Question: What is the little symbol in the bottom left corner of some thumbnails with an arrow pointing down

Using iPhone. Some of my photo thumbnails in google photos have a little symbol of a arrow pointing …

Using iPhone. Some of my photo thumbnails in google photos have a little symbol of a arrow pointing down. I thought it meant save to device or something to that effect but when I click the photo, sometimes it will say save to device and sometimes it's already on my phone. Idk does anyone have an idea. It's not the cloud icon either

Answer:

Hi Russell,

the icon means that the photo has been moved to the Archive at https://photos.google.com/archive and is hidden from the main library,

Cheers,

Peter

Answer:

Thanks, one other thing while your here. When I highlight more than one photo to remove from device it say "some

Photos not back up yet". However that's not and when I delete them one at a time everything is fine. Suggestions? How do I know when it's legit.

Answer:

Hi Russell,

the icon means that the photo has been moved to the Archive at https://photos.google.com/archive and is hidden from the main library,

Cheers,

Peter

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Question: Getting crash every time when ever I see any type of media

Photos keep stopping

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Can't download iPhone live photos in bulk from Google Photos.

When I try to download more than 1 iPhone live photo from Google Photos it will give me this error: …

When I try to download more than 1 iPhone live photo from Google Photos it will give me this error:

File not found

Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.

It only happens when I select more than 1 live photo and click "download" on the top right corner. I have cleared my cache, tried Chrome, used incognito mode, added photos to an album (then tried downloading), used google takeout and nothing has worked. I hope there is a fix for this, any help would be appreciated, thank you.

Answer:

Hi Jason, your initial problem may have been caused by a Google issue which has since been cleared. If it is convenient you can try more than one live photo at a future date, Peter

Answer:

Strange, it is working for me now. I'll post my original method again:

1. Sign into Google.

2. Create album of photos you want to download.

3. Go to takeout.google.com

4. Click select none, and only select google photos.

5. Click on the drop down menu, click "select photo album".

6. Click "toggle all\

Answer:

Bruno, that's strange, try it downloading different albums and different zip size files. 50gb worked for me when 2gb didn't work.

It all comes down to trial and error because it's difficult to replicate your exact situation. Hope that helps.

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Question: Change Primary Email Address of a Google Photos Account

I want to keep all the photos under an account, just permanently change the primary email address th…

I want to keep all the photos under an account, just permanently change the primary email address that logs into that account (and never use the original email address again because it's going away).

Answer:

Hi Scott Sperry!

Welcome to the Google Photos forum!

You can use the "Share Library" option: share your photos with another account, for the second account add all the photos to the Library, wait a while for them to be added to the Photos storage.

In this case, you save all the photos. It is worth remembering that the creative from the Assistant will not be sent this way. All that the Assistant has done needs to be downloaded manually.

Support article:

https://support.google.com/photos/answer/7378858?co=GENIE.Platform%3DAndroid&hl=en

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Question: Is there a way to get Google photos to finish the job of face grouping thereby allowing me to tag

GP has grouped may faces yet completely omitted many others for no discernible reason. Can we kick i…

Hi Ian,

it's unfortunately not possible to manually trigger face grouping. You may try uploading more photos of the people you'd like to be recognized in the hope face grouping kicks in.

Yes, you can use many accounts for Photos in your phone. To do this: open the Photos, press the menu three lines at the top left, tap on your email, and in the menu select + add an account, and so you can switch between accounts.

If you want to upload your photos to both accounts, for each of the accounts you must enable "Autobackup and sync\

Answer:

I have multiple google accounts, but when i add on to back up and sync it uploaded every photo to all of my accounts. And now when i take a picture, it uploads it to all accounts. If i turn off backup, it turns off backup for all accounts. If i turn it on on one account, it goes back to uploading to all accounts. Any idea?

Answer:

Hi!

Check the Backup functionality using your browser. To do this:

1) use this link

https://photos.google.com

2) open the main Google page from the search bar, and select the square of the dots in front of your profile photo. This is the panel of the Google products you use, and there you will see Photos. Select Photos, and then select the tap on your profile photo and select the accounts that you see there.

So you can make sure the Backup Backup works for all accounts? Or in the app, you just see the image from the device Gallery, but they are not Backup in Photos

Answer:

I have a similar issue. I have a work profile and a personal one. When I open my work profile photos (the one with the toolbox icon on it) it only shows one old camera folder and not the current one. I can not get it to allow me to use other folders. I want my pictures to upload to both personal and work profiles automatically. Right now I have to change the backup and sync setting to get the pictures in both accounts

Any suggestion?

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This is causing a huge headache for me. I want to manage my photos with my Gmail account and still be able to access Google Drive on my Gsuite account.

Google why won't you let me remove my Gsuite account from Google Photos but instead forcing me to remove the whole account from my Pixel3 :(.

Answer:

Hi...I have a a phone with an account for the company that owns the phone and my personal Gmail acct. There are some photos that I would not what to be in the company profile. I removed my Google account but it appears that the photos are in the profile.

The notification came to enter the company's password in order to backup and sync I selected not now. however it appears that my photos are still showing up under the company profile after I have removed my Gmail account.

Will the company participants be able to see those photos even though the backup and sync was not selected?

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Similar issue here.

Got multiple google accounts on my P30 pro but want to use only one account in Photos.

However, also in Photos app all accounts show up.

How to remove an account only from Photos?

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This doesn´t work!
I can only backup the folders in the device to one accout in Photos. I have multiple accounts in my device´s google photos, but I can only enable one account one account to be used for backup.

Am I missing something?

Thanks

Answer:

Same issue, can not believe this is not available. 2020 folks, 21st century. Craziness. I need to separate all the pictures I take of our sexy freaky adventures privately separate from my normal folders. Sucks, currently thinking of actually buying a phone with two sim cards or compartments to switch one to the other when taking our pornographic imagery. I have nightmares of accidentally having these pictures pop up during family gatherings or photo portrait devices.

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Question: How to recover my Deleted old photos 2016 & 2017 my old device allredy sell

How to recover My photos 2016 & 2017

Hi Manoj,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128858

Otherwise, it's unfortunately not possible to do anythong else if you no longer have the device.

Hi Gerrit,

if the location is not listed in the data of the photo (click the (i) icon to view them), and your phone supports Google Lens, you may try using Google Lens to identify the location. See these instructions https://support.google.com/photos/answer/7539151

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Want to only see my photos saved o my phone not on google photos. Annoyed as heck!

I just wanna see my photos saved on my phone not all from Google photos.. I'm getting annoyed with i…

I just wanna see my photos saved on my phone not all from Google photos.. I'm getting annoyed with it. I can click on device folder but I just wanna see that not go through all that trouble.

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Question: Need help!

I accidentally deleted my important photos and videos and its been about 2 to 3 months and they are …

I accidentally deleted my important photos and videos and its been about 2 to 3 months and they are also gone from trash i want them back asap plz help

Answer:

Hi Bilal Khan 6888!

Welcome to the Google Photos forum!

Unfortunately, if you deleted your photos from Trash, they cannot be returned, they are permanently deleted.

For Android:

There is a possibility to find apps in the Play Store that can recover files from Storage to your devices. You can enter a search query and find such apps / programs.

Support: «Learn how to find your photos»

https://support.google.com/photos/announcements/9343342

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Question: My sister deleted a video today when I showed it to her. It wasn't of her. Just dogs. Can I get it b

I want my video back that my sister deleted. Not of her. Just her dogs. She had no right to delete "…

I want my video back that my sister deleted. Not of her. Just her dogs. She had no right to delete "my" video when I showed it to her. She didn't even tell me. She's so sneaky & it irritates me that she did it & didn't even say anything. Can I get it back? It was so cute.

Answer:

Hi Kay,

I'm sorry for your video. If the deleted video is still in the Trash bin you might be able to restore it as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Welcome to Google Photos!

Maybe this will help:

https://en.wikipedia.org/wiki/Michael_Stevens_(educator)

Best regards,

Dougsap (volunteer)

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Question: I accidently set it up to the wrong Google account. I want it disconnected

Want the photo app to be disconnected from the account it is on currently. No photo in it but it's n…

Want the photo app to be disconnected from the account it is on currently.

No photo in it but it's not my main account.

Is there a way to disconnect it?

Answer:

I don't want it as a back up. I won't it disconnected or deleted from account.

I guess if google doesn't allow this then maybe they should redo their coding to make it happen.

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Question: My all photos

Yes really

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Question: How do I combine albums that are of the same event and should all be co tai ed in a single album?

I have two albums of the same event and want to combine them into one. I don't see a way to do that.

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Question: Ive been trying to put on my backup and sync but it refused to come on. I dont know what to do

Backup and sync

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Question: Live photos getting backed up as separate image and video file on Mac

When backing up my Mac photos library, any live photos show up in Google photos as separate image an…

When backing up my Mac photos library, any live photos show up in Google photos as separate image and video files. Photos that I previously backed up from my iPhone are correctly recognized as live photos (in a single file). How can I make sure that my live photos are correctly uploaded as a single item when backing up from my Mac? Thanks!

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Question: links for visitors

I am new here. I would like to post images that tie into a fanfic book I'm putting elsewhere that cannot handle image storage. Ideally I would embed a link to my pictures (about 20 maps) that someone can just click and see them. No passwords needed. I keep more sensitive stuff with more security.

Answer:

If you want to just get a link that you can share where anybody can view certain pictures, you can do this quite easily.

Make an album and add the pictures you want to share. Click the share icon at the top of the album page, then choose the "Create Link" option at the bottom of the little popup window. This will give you a link that you can share to your website. Anybody who clicks that link will be able to see the pictures in that album, but none of your other pictures.

You should also read the official Google Photos Help page about sharing:

Share photos & videos

Regards,

~ Greg

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Question: No video (or black screen) when downloaded

All my videos (taken from Huawei Mate 20 pro) play back on google photos properly. However, sometime…

All my videos (taken from Huawei Mate 20 pro) play back on google photos properly. However, sometimes when I download them and the video is black while the audio plays normally. I normally use Mac but I've tried downloading on Windows 7. It doesn't solve the issue... any ideas?

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Question: if I click on a image and when i look at related images it would be the same images from top of page

I'd would scroll down and click on a image and it would be the same images from the top of the page …

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Question: How do I bekap my favorite posts

Chauhan hardik rampur

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Backed up photos showing blank after deleting from phone

All my photos in IPhone have been backed up on my google photos hence I tried to delete the photos o…

All my photos in IPhone have been backed up on my google photos hence I tried to delete the photos on my phone to reduce the phone storage but however after deleting the photos , when I checked Google photos there were only blanks and photos were not there . There was a banner on google photos app that you can delete the photos on phon as it's backed up in app . Luckily I had the photos in my phone's recently deleted and I recovered that and soon I could see those photos in google app too ...

Answer:

It is important to delete the photos from the phone with the proper commands. Use the Google Photos "Free Up Space" command. Do not use the trash icon - that deletes from everywhere. Here's an article that goes into detail: Three Ways to Delete Photos

Which method did you use?

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

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Question: Deleted photos from Google Photos. Around 1500, so they're not in the Trash.

I dont know what to do, accidentally deleted all my photos directly, without being in the Trash. Hop…

Hi Finja,

No, the collage can not be edited, it is already a finished creation. But you can create another collage based on the pics you need. If the collage has made Assistant for you, then it's also impossible to change anything, but it is possible to try to make your own, without one picture. Only this option exists for collages

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Question: 2 copy of same file downloaded from photo via takeout

I used takeout to backup photos from google. There are some files would have other copy with " -edit…

I used takeout to backup photos from google. There are some files would have other copy with " -edited " after original file name. What is this file?

Answer:

Hello Sin,

Thanks for posting in the Google Photos Help Forum.

Yes, it can be that the original file was edited and both the copies were saved and so the appear when downloaded by takeout. Have you check for the same in the Google Photos library?

Keep me posted.

Best,

Amanda

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Question: I want to recover my permanently deleted photos

I want to recover my permanently deleted photos

Good afternoon.

Following is the text from the official Google Photos Help page about deleting and restoring photos and videos:

Restore photos & videos
If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?
If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

Regards,

~ Greg

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Question: I had a Google account that I backed up my phone was stolen

I had a phone in 2013 and 14 a Samsung Galaxy I had my photos saved at 2 Google but for some reason …

I had a phone in 2013 and 14 a Samsung Galaxy I had my photos saved at 2 Google but for some reason some photos still exists there and others do not how do I go about finding all of my photos from those years I really miss them pretty sure I even back them up to lookout app

Answer:

Hi Josh,

I'm sorry for your stolen phone and memories.

I suggest that you look for the photos here https://photos.google.com using a computer. If the photos are not there, nothing can unfortunately be done other than recovering the phone. You may try to locate it with Android's Find My Device tool https://www.google.com/android/find

Hello Seungchul,

Welcome to the Google Maps Support Community.

Google lens feature with Google Photos is available in all updated devices in all regions.

Could you please confirm the iOS and Google Photos version on your phone?

Awaiting your response.

Regards,

Amanda

Answer:

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Question: Transferring photos from one device to another

I want to transfer some pictures on google photos on my Android phone to my iPad google photos, but …

I want to transfer some pictures on google photos on my Android phone to my iPad google photos, but they aren't showing up. I'm logged into the same account for both apps. How can I get those photos onto my iPad?

Answer:

Hi Someone 4400,

do you see all of your Android photos here https://photos.google.com on the Google Photos website using a computer?

Hi Someone 4400,

do you see all of your Android photos here https://photos.google.com on the Google Photos website using a computer?

Hi Skinny,

Not really a Google Photos question.. but...

It looks like there already is one:

https://www.meetup.com/The-Pinellas-County-Meetup-Group/

Best regards, Dougsap (volunteer)

Answer:

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Google photo QA

Thursday, May 5, 2022

Not able to see my screenshot before September

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