Google photo QA: Can you delete later part of a video I just took

Question: Can you delete later part of a video I just took

Delete ending part of a video I just took as it's dead air & I want it gone.

Hi Lindalee,

Thanks for reaching out to the Google Photos Help Community.

To trim a video using Google Photo, please follow these steps:

On your Android device, open the Google Photos app .
Open the video you want to edit.
Tap Edit .
Adjust the video's start and end points.
Click Save.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

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Question: Why does it automatically reposition items in my album???

I have an album with pictures and items. Everytime I try to manually move (drag) a photo to another …

I have an album with pictures and items. Everytime I try to manually move (drag) a photo to another place in the album, it automatically changes back to its old position within 5 seconds. Sometimes it even moves somewhere completly random, and in the process f*cks up the entire sorting I did. It is REALLY, REALLY getting on my nerves. Somebody else got this problem? Looks as if it was just coded soo badly by Google.

Answer:

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Question: recover deleted photos ste z830

Recover. Photos in galary

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.

https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

Answer:

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Question: Find missing photos

Madhavi, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

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Question: Why don't I have the option to "back up now" for individual photos?

I have found many photos which did not "pull" from my phone to Google Photos. Some did, but others taken at the same time and place did not. I have found suggestions to open the individual photos on my phone and click "back up now" from the three dots., but I don't have that option. My available options are: Info, Slideshow, Save to device, Add to Album, Use as, Print, Edit in Markup Photo and Move to Archive.

How can I move these photos to Google Photos?

Answer:

Hello Brian, 'Normally'backup now only appears for photos not backed up. If you see Save to device it means that the photo is backed up on the Google servers as seen at:-

https://photos.google.com/search/_tra_

grouped by the date of upload.

Regards,

Peter

Answer:

Peter,

Thank you. I think my issue relates to having two google accounts on my phone tied to Google Photos. One account is used for photos taken at the school where I teach, and the other account is for my personal photos. Can you suggest some way of managing dual accounts and back-up accounts like this?

Answer:

You might consider setting up a new user account.

Different user profiles are accessible since Android 4.2 where stroking down twice from the top of the screen shows a user icon which you can tap to see the Add user option.

After creating a new user you can switch to it and set up a completely separate profile with it's own Photos and camera settings. For example I can switch between Home and Work and the two have no common apps or settings. Switching is quick and would allow two Photo accounts to be used completely independently.

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Question: What do I do if it won't accept my location name?

I want to put in the location "Morning Star Children's Home" but when I do it automatically adds "Ke…

I want to put in the location "Morning Star Children's Home" but when I do it automatically adds "Kenya" but the one I am refering to is in Peru. It doesn't allow me to add Peru.

Answer:

Hello Carol,

Welcome to the Google Photos Help Community.

To assist you better, could you please confirm if you've tried the below steps to edit or remove a location:

On your computer, go to photos.google.com.
Open the photo or video.
Click Info .
Next to the location, click More Edit .
Add or select the location. You can also select 'No location' to remove the location.

You can also edit the location of multiple photos by selecting the photos

Edit location.

Just a heads up: If you turn off Location History, Google Photos will stop estimating and remove all estimated locations on your photos. Learn how to turn Location History off.

Things to know about editing a location:

You can edit a location that you've added or was estimated by Google Photos.
When you edit the location that was saved by your camera's GPS, it will replace that location, but it won't delete it. The original location saved by your camera's GPS will only appear when you download the photo or share it to other apps. The location that you added will only be shared within Google Photos.

Keep me posted.

Best,

Sonya

Answer:

Hey Carol,

Thanks for writing back.

Could you please try the same on a different device/account (Android/iOS/computer, if possible) to check what happens next and to know if this is a device specific issue or account related issue.

Meanwhile, could you please confirm if you've tried all the steps mentioned below in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Clear your cookies and cache.
Try Incognito/private window.
Specially disable extensions/add-ons/plug-ins.

Keep me posted.

Best,

Sonya

Answer:

I put google photos on my ipad but it doesn't seem to let me enter the location of photos. I tried on my husbands desktop and the problem is the same- Morning Star Children's Home requires "Kenya". We are in Peru! Why is this so hard?

Answer:

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Question: My photos deleted please back up me

Deleted photos Please back up my photos Please help me

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Question: 360 videos on Chromecast aren't displaying full width properly

When I Chromecast 360 videos created by my Samsung Gear 360 handheld camera (2017), it formats the v…

When I Chromecast 360 videos created by my Samsung Gear 360 handheld camera (2017), it formats the video in a 4:3 aspect ratio on my 16:9 TV but has the first frame of the video as the full 16:9 background. These are videos stitched together by the Samsung Gear 360 app. Sound plays fine. Also Google Assistant movies created seem to use them fine, playing them directly on my phone is fine and 360 still photos Chromecast fine. FYI I'm using Samsung Galaxy S8 casting to Sony Bravia Android TV with built-in Chromecast.

Answer:

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Question: My photos won't show up in my photos app on my pixel phone. They just keep spinning. I'm on WiFi,

I've tried your other suggestions including disabling the app

Hi Michelle,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand what you're going through as you're unable to view your photos on the Google Photos app. For this, could you please confirm, if you're able to view photos through the web version of Google Photos?

In the meantime, please try these steps on your One Plus 6 device:

Sign out and sign back in to Google Photos with the same Google Account.
Clear App data/cache:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data/cache

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.

If possible, try checking the photos from another device to see if that helps.

Keep me posted.

Best,

Nadia

Answer:

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Question: I cant find all my pictres

Recover all my photos

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Question: Face grouping option gone after turning it off, US connection/account. Help.

Face recognition was not working, I turned it off in settings and now "Face grouping" option is not …

Face recognition was not working, I turned it off in settings and now "Face grouping" option is not showing up anymore and I can not turn it back on. Please help. I am in US and my account is US too.

Answer:

Similar issue here in Canada. My account is administered by my employer, a school division (I guess that could matter, but I'm doubting its part of my issue as face grouping was working before). Have had face grouping on for at least 5 years. Somehow, too many faces got merged into wrong groupings and I was hoping to start over by turning face grouping off and then back on. After turning it off, the option to group similar faces in settings no longer shows up. In looking for help, this is a very common issue it seems. There are many forums talking about it without any good solutions I can find.

Answer:

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Question: Went from Iphone to Galaxy & all my photos from my Iphone disappeared from Google Photos! Help

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Question: I delete sms delete asks delete. It all comes back evenfrom my old phones that were so bogged down.

Phone bogged down with this phone...NEW!!! BOGGED DOWN WITH ALL THE CRAP FROM MY OLD PHONES. Was sta…

Phone bogged down with this phone...NEW!!! BOGGED DOWN WITH ALL THE CRAP FROM MY OLD PHONES. Was starting over. Will change my phone number and my name and my location although while turned off YOU....KEEP IT ON. I DIDN'T CARE. NOTHING TO HIDE...BUT

Answer:

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Question: You sent pictures I didn't want

You sent pictures I didn't want

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Question: I am moving to a new computer. How do I prevent Google Photos from deleting my old photos?

I am moving to a new computer. How do I prevent Google Photos from deleting my photos in the cloud w…

I am moving to a new computer. How do I prevent Google Photos from deleting my photos in the cloud when I delete photos and folders from the old computer? I have not received my new computer yet.

Answer:

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Question: I need to recover all deleted photos and videos that gave been linled or shave to my Google account

Help please

Jon, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: Looking for my old google acc

Photos my old Google acc

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Question: I'd like to watch my videos offline thank you BigAlz1 🇺🇸

When to my Google photos and found that I cannot watch offline anymore they were on my SD card so wh…

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Question: How to free part storage

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Question: we want to upload photos videos

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Question: Google photos shows all catched photos from all apps

It was ok so far but recently Google photos started showing catched images from all the device folde…

It was ok so far but recently Google photos started showing catched images from all the device folders. I've tried reinstalling photos app but it didn't work and also read some articles for the same issue but I'm still unable to find the solution. Should I reset the phone now?

Answer:

Hello Jitendra,

Thanks for posting in the Google Photos support Community.

The photos aren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. Hence, these aren't actually backed up.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hey Jitendra,

Thanks for writing back.

I understand and I'm be happy to help you further. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

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Question: Sir I accidentally deleted photos from my account

Sir I accidentally deleted photos from my account

Also deleted in trash

Please recover them they are important

Answer:

Hi Srikanth,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your device a deleted photo recovery app and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Samsung j3pop is not me

These phones arent mine. I have the samsung J3 Emerge.

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Question: Changing photo order in an album I have created is not updated between photos.google.com and iOS app

Trying to re-order photos in album on both web and iOS

I gave it a try here with https://photos.google.com and the mobile app on an Android tablet, and the changes on the web were immediately reflected on the tablet, without even touching it. On an iPad however I had to close the album and open again to see the new order.

Answer:

Many thanks for the quick reply janvb. I am sure I tried that before - even closing the iOS app itself and re-opening, not just the album. Given your reply, I tried again and found the same. But then I changed the order under iOS and refreshed the web page on my mac and the new order updated. Guess what? Since then it updates both ways - as you say after closing and re-opening the album. Anyway, it is good to know as it overcomes one of the limitations in the Apple Photos shared albums - one of the reasons I am trying out Google Photos again.

Cheers (as a Picasa user of old).

Roger

Answer:

I gave it a try here with https://photos.google.com and the mobile app on an Android tablet, and the changes on the web were immediately reflected on the tablet, without even touching it. On an iPad however I had to close the album and open again to see the new order.

Answer:

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Question: photos dont show in edit

I'm still trawling through help

Hello Lena,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to photos that were edited in the Google Photos library or device gallery?

Keep me posted.

Regards,

Amanda

Answer:

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Question: I delete my pictures by mistake from Google Photo, Can you help me to recover them ?

I delete my pictures by mistake from Google Photo, and I try to find them in the trash, but nothing …

Moving you to Google Photos help Forum. (You have posted in the wrong location.)

Follow this existing thread for the current issue; no need to post a new thread.

Please use https://support.google.com/photos/thread/new?hl=en if, in future, another Photos problem arises. Not for this current issue!

Answer:

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Question: Some of my photos disappeared and i already tried everything, i still cant find them pls help

I tried looking in the trash, the archives, the picasa, and in the zip file. please help me i really…

Hello Emily,

Thanks for posting in the Google Photos Support Community.

I understand and I'll be happy to help. It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Meanwhile, please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: How do I add a profile pic and a background pic to a new Google photos account

Add profile pic to Goole photos

Hi Susie,

to add a profile and a background image to your Google account you can visit the https://aboutme.google.com website and tap the camera icon on the existing images.

Hello Amanda, you can archive individual photos by selecting them and using the 3 dot Archive command, this also works when viewing a person and selecting the photos shown. You cannot archive from within a manually created album, the only option is to remove them from the album, Peter

Answer:

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Question: The Albums shared with me opens in chrome browser but does not open in google photos app

The albums shared with me through mail when clicked opens up google photos app with initial message …

The albums shared with me through mail when clicked opens up google photos app with initial message showing that the album is empty and goes into an infinite loop of loading icon. However when I try copy and paste the url in the browser that has the same google account logged in, the album opens without any issue. Why is this happening? Same album, same account but it's not opening in app but opening in browser.

App is updated to date

Android 9 with latest security patch updated

Moto X4

Answer:

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Question: Quero restaurar um video do dia 23/06 excluido

Quero. Vídeo

Hi Fabio,

if you unintentionally deleted the video you might be able to restore it as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Hi Fabio,

if you unintentionally deleted the video you might be able to restore it as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Hi Geng,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

There's no similar tool or process for Google Photos. If the Google Drive support team can't run the process, or the process doesn't return anything, there's unfortunately nothing we (we are volunteers, users like you helping other users) or Google can do. Sorry.

Which of the links I posted doesn't work? I tried both and they seem to lead to the intended page.

Thanks for posting in the Google Photos Support Community.

The photos needs to be download from your email to the device you're use, then uploaded to the Google Photos library. Once the upload is done, manually select the photos from the photos section of Google Photos (library) to add them to an existing or new album.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hey Athula,

Thanks for writing back.

You're welcome! Let me know if you need anymore of my help in this.

Best,

Amanda

Answer:

Hello Athula,

Thanks for posting in the Google Photos Support Community.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: I want to make the animated photos. go back to originals

Can't figure out anything

Hi Patricia,

if you no longer have the original photos from which an Animation was made it's unfortunately not possible to extract the photos from the Animation. You may try opening the Animation with a video editing app and see if it can extract export the frames as images.

Hi Guria,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Thank you

Answer:

Like Peter said, there is no automatic way, but there is a manual work-around. See https://support.google.com/photos/thread/1827048

Answer:

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Question: Please recover my photo from 2016 to 2019 all

Recover my 2016 to 2019 photo

Guria, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

Answer:

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Google photo QA

Thursday, May 5, 2022

Can you delete later part of a video I just took

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