Google photo QA: My previous phone just stopped taking a charge any way i had a lot of pictures. That was in thumbnail file amd i wish i could retrieve them but im not to good with todays technology

Question: My previous phone just stopped taking a charge any way i had a lot of pictures. That was in thumbnail file amd i wish i could retrieve them but im not to good with todays technology

Have some card in New phone. Transfer my stuff from old phone to new phone. I received some pictures…

My previous phone just stopped taking a charge any way i had a lot of pictures. That was in thumbnail file amd i wish i could retrieve them but im not to good with todays technology

Answer:

Have some card in New phone. Transfer my stuff from old phone to new phone. I received some pictures but lost somewhere a lot. In fact the pictures I received I forgot about them they are from 2013

Answer:

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Question: When logging in I get failed to access account information error message.

Already resolved - see https://support.google.com/photos/thread/2039898?hl=en

Answer:

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Question: Duplicates uploaded

B and s has re uploaded half my photos Again! Not just rescanned them but added them to my photos a …

B and s has re uploaded half my photos Again! Not just rescanned them but added them to my photos a second time

Is there any chance a duplicate deletion tool is in the pipeline

Honestly the system was working so well with Picasa..... Now so many issues

Why oh why was anything changed?

Answer:

But Picasa still works well - however for local files only - not for the web. And it never did that before.

However: on Picasaweb there was no duplicate-remover either.

It is not automatically logical the rescanning (why?) should result in duplicates on Google Photos unless something was changed at your side.

Picasa (on desktop) could have created a lot of hidden picasa-original files which were uploaded now and for some reason unknown not before. These files may look the same, but they are not fully identical - else they were not accepted by Google Photos. Or they now land on Drive only in its computer tab (not clear if they take space there - you can see that in the file-details).

Can you check that?

Furtheron: see https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-remove-duplicates-in-google-photos

Answer:

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Question: When i send pics in messags its blurry or distorted. Why is that?

Send pictures in MMS

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Question: As of Nov 12, 2019 the pulldown menu item "Edit In" is gone. Used for Snapseed.

The feature is missing since the last update.

Hi SR SH,

Thank you for posting to the Google Photos Forum today,

You can still share to Snapseed thought right? What would be the difference between this button and sharing?

Answer:

Yes, that 'can' be done but nobody does it that way, but as usual, Google didn't think of the usual user when deciding this

I will use "Share" to edit in Snapseed - but as a developer, this is the stupidest update I've seen you all do

Answer:

On Android, edit in Snapseed is found after tapping the edit button, then it's on the 9-dot grid

On iOS you still tap the 3-dot menu (or just swipe up on the photo) and you'll see Edit in Snapseed on the horizonal menu under the photo.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Thanks Nigel Wilson 8788. Good to know that I can still edit in Snapseed with 1 extra click.

1. select to view a photo.

2. click edit (second option at the bottom).

3. click 9-dot (fourth option at the bottom).

4. now you should be able to see "edit in Snapseed".

Answer:

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Question: I need a phone # for google

Ive been hacked for going on 6 yrs now how do i get a ph. # for a google associoate?

Please post this in the Gmail forum as they support account related issues

https://productforums.google.com/forum/#!forum/gmail

Answer:

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Question: video won't back up from phone to google photos

Video won't back up from Android phone to Google photos. It is 600mb so isn't too big

Hello Nannette,

Welcome to the Google Photos Support Community.

Unable to back up videos/photos can sometimes be upsetting. I'd recommend trying the below steps to check if they resolve the issue:

Open the Google Photos app on your mobile device .
At the bottom, tap Assistant .
Read the first card. If it says:

"Back up & sync is off": Tap "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
"A photo or video was skipped": A photo or video on your mobile device doesn't meet our uploadrequirements:

Photos can't exceed 75MB or 100 megapixels.
Videos can't exceed 10GB.

It does take approximately 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. It's possible that Google Photos is merely scanning your library again, the scan will take some time, but it shouldn't re-upload the photos entirely as duplicates. The app may look like it's doing this but it's actually doing a re-scan of the photos.

If the issue still persist after 24-48 hours, then give the below steps a try in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

I have the same issue, including a photos backup problem. I followed all the aforementioned steps. The clear app data helped with the photos, however I have to *manually* select to upload the videos, otherwise they're not getting backed up. Please let me know what more info you need from my side to debug this very frustrating issue.

Answer:

I'm having problems as well even now with my videos not sinking yet my photos are. I took a video of my friend's kid and it would not upload onto google photos. In order to get it on there, I had to upload it to the drive and then put it on my computer in order to put it on photos. On the left of this picture is a test video I did to make sure if it would work and for the whole day, it has been giving me the getting ready to back up message, yet if I take a picture, it will update that picture perfectly onto google photos. (This screen shot is proof as I took it after the video but it backup-ed first.)

Answer:

All of my photos suddenly show as needed to be backed up. What is going on with google photos, I am really worried about recovering my pictures. yesterday i just needed to back up 6 photos today I supposedly have about 1000! Photos needed to be backed up, what is going on, am I the only one who this is happening to

Answer:

I have the same issue. My photos back up great but no videos do. There isn't even a specific place in Google Photos for videos unless they will be in the photo section. There isn't a video section.

Answer:

I'm having trouble with this- things I had filmed on the same day (max 1 min 39 secs) not uploading yet others are? Same quality. It's frustrating!!

Answer:

Thank you---pics and vids not backing up has taken me hours to try to fix---there is not enough good info out here from Google--even the language says to "disable"--does this mean to "uninstall"??

I know that my phone's storage and sd card's storage was almost maxed out--i have freed up space.

Is there a minimum amount that needs to be available for the backup to work?

Answer:

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Question: I had backup all my photos using Google photos app,but now they aren't being displayed in the app

I had gone through all the help artices

Hello Chandu,

Thanks for stopping by the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Were your photos backed up to Google Photos? If yes, it can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: I'm in Hyderabad, it takes Surat Gujarat as my location for photo tagging. Suggest what to do.

Tried to change settings.

Hey Venkata,

Thanks for posting in the Google Photos Support Community.

I understand and I'm be happy to help you further. Your photos and videos in Google Photos have a location associated with them. There are two main sources of location metadata in Google Photos:

Your camera's GPS might record location information directly on to photos and videos. (To turn this off, you'll need to consult the instructions for that camera or app.)
Google Photos might estimate a location.

Google Photos might estimate a location using information such as your Google Location History (if turned on), which is stored in your Google Account.

Meanwhile, please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Here's a help article to know more about locations of photos and videos in Google Photos.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: How do you rearrange photo order in an album?

How do you rearrange photos in an album in 2018? I have tried changing the date of the last photo, t…

How do you rearrange photos in an album in 2018?

I have tried changing the date of the last photo, then I left the photo album, then I looked back and it was still the last photo in the album even though the date was earlier.

Drag and drop does not work.

There is no option in the 3 dots at the lot or under the edit tab.

Thanks,

Answer:

Hi Beth,

Welcome to the Google Photos Product Help Forum!

To change the order of images within an album:

~Edit Album~ drag images to their correct location, then click the checkmark.

To change the order of Albums within the "Albums" section.

Change the date on any photo in an album to a date far in the future (such as 2050/01/01), this will move the album (probably to the top of Albums unless you have used this approach previously and there is a date farther in the future).

Good luck, Dougsap (volunteer Google Photos user)

Answer:

@dougsap- As I already said- you can NOT drag and drop.

Here is a link to a quick video showing you that I tried it with the check box and without. https://youtu.be/akzrfvGxZA0

Thanks anyhow.

Answer:

Hi Beth,

As I mentioned, you need to be in ~Edit Album~ mode. Sorry I should have been more explicit (this is available from the 3 dot menu within the album.

Example: https://photos.app.goo.gl/qa33BJnCWwz7CwpQ9

Have a nice weekend! Dougsap (volunteer Google Photos user)

Answer:

@all

We tried to collect (and keep up-to-date) all info about getting photos in the order you want in an album in this link. Please reply here if there are any errors or if you have suggestions for improvement.

Answer:

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Question: Recovery all photo

Sowmiyakamaraj

Hello Sowmiya,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know. Also confirm the device you're using

Regards,

Amanda

Answer:

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Question: why does it say "trouble saving to camera roll" when im sure ive backed it up

I've tried uninstalling and reinstalling it, but it never work, and I've tried restarting it and it …

Hello FlowJay,

Thanks for stopping by the Google Photos Support Community.

I'd recommend removing your account from the Google Photos account and add it again to check if this issue is fixed.

Please give the steps below a try to remove your account:

1. Open the Google Photos app.

2. On the top left, click on the 'Menu' icon.

3. Tap on your email address and choose 'Remove active account' at the bottom.

4. Having done that, please follow the same process to 'Add your account'.

Let me know how it goes.

Best,

Amanda

Answer:

Hi Amanda,

I've tried removing my account and adding it back again, but it did not fix the issue.

Also, I forgot to mention that the video is a QuickTime video which is a slow-mo video filmed on iPhone camera. Maybe it has trouble saving because the type of video it is? But the problem with saving only occurs with these type of slow-mo videos, my photos and time-lapse/normal videos save perfectly fine.

Thank you for your time,

FlowJay

Answer:

Still can't be fixed after I removed account and added back. I tried delete app and re-install, it didn't work. I have been troubling by this for a week.

Answer:

I had the same problem. I used a different way to successfully save it. Open the photo-->bottom left-->share to-->scroll down to "open in\

Answer:

I've been having this problem too, Yi Ting's solution worked for me once! But then in the following attempts i got a new dialog that said something like "a problem occurred, try again" and the photo didn't get saved to my camera roll.

Answer:

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Question: How do l backup my photos?

What are you trying to do or have tried so far?

Hi Ajay Gautam 5411,

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

If you've run out of storage, scroll down and tap Turn off backup.

On PC-

On your computer, open photos.google.com.
At the top right, click Upload Computer.
Find and select your photos.
Click Open.

Thanks,

Ayush

Answer:

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Question: How do i change my password

Change my password

Hi Melvin,

I answered your question here https://support.google.com/s/community/forum/24053/thread/198993

Hi Melvin,

I answered your question here https://support.google.com/s/community/forum/24053/thread/198993

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How do we back my photos

I need photos back

Hi Venky,

I recommend that you look for the missing photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

Hi Melvin,

these isntructions explain how to change the password of your Google account https://support.google.com/mail/answer/41078

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Find à photo from emiily evà from Facebook message

Find a deleted photo from Messenger

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Question: I need to report an app illegally accessing my home video and changing filters to make minor nude.

I have reported them to Amazon.com where I purchased the video camera from.

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Question: Add Shared Album to My Albums

My wife and I recently went on a trip and each took a lot of photos. She created an album and shared…

My wife and I recently went on a trip and each took a lot of photos. She created an album and shared it with me so that I can put my photos in the album. That way we only have one album from which to show people and make real prints from. So far so good...

However, whenever I want to add a photo to that album ("add to shared album") I have to hunt through ALL of my shared albums. All of my shared albums includes a bunch of one-off "albums" that just have one photo from a time when I easily shared one or two photos by creating a link to share the photos. This means that whenever I want to view the photos from our trip I have to sift through all of these "one-off" albums. I am able hide these "one-off" albums from my Albums tab, but I am not able to hide them from my Shared Albums.

Is there a way to add our collaborative album to my Album tab, or is there a way to hide these other Albums from my Shared Albums?

Thanks,

Alex

Answer:

Hi Alex,

here's how to have a shared album show up the Albums section of Google Photos:

on your computer, visit https://photos.google.com/sharing
open the shared album
click the 3-dots icon
click Show in Albums

Thanks in advance

Answer:

Hi Alberto,

Google Photos can search only the photos and content in your own library, so you'd first have to add the photos of the shared album to your library by clicking the cloud icon in the album.

Thanks

Answer:

Hi Alex,

here's how to have a shared album show up the Albums section of Google Photos:

on your computer, visit https://photos.google.com/sharing
open the shared album
click the 3-dots icon
click Show in Albums

Hi Hari,

these instructions explain how to back up your photos using Google Photos https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1

Hello June, please contact support by clicking on this link, then click Missing or deleted files and tell them you accidentally deleted photos from your Google Drive, they might be able to recover them for you.

Answer:

It's not in trash please try to recover it for me. It was a pic of a friend in WWF. His name shows as John or Mark Fletcher. Thank you.

June Wells.

Answer:

I am still trying to find a pic I trashed in error of a WWF player during the last week of Feb. can you recover it for me? His last name on the pic is Fletcher.

Thank you.

June W.

Answer:

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Question: My photos archived under gambinodal@gmail i cant reciver accounting

Everything to recover my gmail accounts handset stolen

Hi Ian,

I'm sorry for what happened to your phone. I recommend that you try the Google account recovery process https://accounts.google.com/signin/recovery You may also try to locate the device with Android's Find Your Device tool https://myaccount.google.com/intro/find-your-phone

Hello Nirmala,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to backing up your photos/videos from your Android device to Google Photos? Are the screenshot available in your Android device gallery and ready for a backup? If yes, to Backup your photos/video, ensure you've downloaded all the phones from email to device gallery. Before you start, make sure you're signed in.

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Here's a useful help article to know about backing up photos and videos to Google Photos.

If no, keep me posted.

Regards,

Amanda

Answer:

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Question: I'm trying to upload 174 photos from MacBook Photos to Google Photos, but only 68 of them will upload. Google says it can't upload the remainder.

Trying to upload photos from MacBook Photos to Google Photos but only about one third of them will u…

Trying to upload photos from MacBook Photos to Google Photos but only about one third of them will upload. Google Photos says it can't upload the rest.

Answer:

Then these filetypes are not compatible with Google Photos.

You can see what files are refused if you try again.

Without details your problem can't be understood.

PS: if applicable close all tabs of the Safari-browser and switch-off any blocker before trying again.

Answer:

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Question: How do I get my free Promo code for google photos so it will sync photos again in original format?

My google photos wont sync anymore because it says my memory is full, even on high quality (unlimite…

My google photos wont sync anymore because it says my memory is full, even on high quality (unlimited) format. But I read I can or should have got a free promo code so I can backup & sync all my photos in original format also unlimited for free. I followed the instructions on how to redeem my promo code but it is not working or giving me the free promo code numbers.. please help!

Answer:

Hi Ruthie,

Thanks for posting on the Google Photos Support Community.

Could you please elaborate and share more information on which kind of promo code are you using and where have you received it from for me to assist you better?

Could you also confirm, if you've selected your upload size in the Google Photos as 'High Quality'? If yes, then the Photos are compressed to 16 MP, in order to save space. Photos stored/backed up in"High Quality" in Google Photos doesn't take up Drive Storage Quota (Choose the upload size of your photos and videos). Know the difference:

High Quality:

Unlimited free storage.
Photos are compressed to save space. If a photo is larger than 16MP, it will be resized to 16MP.
You can print good quality 16MP photos in sizes up to 24 inches x 16 inches.
Videos higher than 1080p will be resized to high-definition 1080p. A video with 1080p or less will look close to the original.

Original Quality:

Limited free storage that uses storage in your Google Account. Check your storage here. If you go over this limit, learn how to buy storage.
All photos and videos are stored in the same resolution that you took them.
Recommended for photos that have more than 16MP and videos with more than 1080p.
Recommended for printing large banners.

Free unlimited storage for Pixel and Pixel 2 users

If you have a Pixel, you get unlimited free storage at Original quality for photos and videos uploaded from your phone. You won't be able to use "High quality."
If you have the Pixel 2, you get free unlimited Original quality storage for photos and videos uploaded from Pixel before Jan 16, 2021. After that, new photos will be uploaded at High quality for free. If you upload new photos at Original quality, it will count against your storage. Photos uploaded before Jan 16, 2021 will remain free at Original quality.
Learn more about backing up on your Pixel phone.

To recover the used space of your Google Quota, first you will want to change the setting under 'Backup & sync' in the app setting on your phone to ensure future images get uploaded at 'High quality'. To convert the existing photo, on a computer go to photos.google.com and go to your Settings.

There is a "Recover Storage" button in there that will do this for you. If you've follow the same steps, then please know that this activity would take a while depending on the number of photos and videos that are backed up to the Google Photos library.

1. Using a computer, go to photos.google.com/settings.

2. Click RECOVER STORAGE.

If you have photos in Original quality and want to save some space, change your already backed-up photos and videos to High quality. This setting will not appear if you don't have any photos in Original quality.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: My important photo

Missing photo

Hello all,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Are you missing the photos from Google Photos? Were they backed up to Google Photos in the past?

Keep me posted.

Regards,

Amanda

Answer:

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Question: I'm getting a malware warning in this app. How do I find out if I do have malware. If so what do I d

I had a Samsung note 3. It had been hacked. I don't know how our where. I just bought my Samsung not…

I had a Samsung note 3. It had been hacked. I don't know how our where. I just bought my Samsung note 8 everytime I add another picture or open the app it says I have malware. No other app is doing that. The only other problem I have is I can't find 90% of my music.

Answer:

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Question: How can I find missing pictures?

Backed up photos and deteled them from the Google photos apps now I can't find them in the app

Hi Aaron,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

I also recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How to download music to preinstalled music app. On lg Aristo

Everything

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Question: How to stop Google Photos from converting video to slow motion! Seems to be an issue with high FR

I just want to be able to watch my GoPro videos on google photos. i.e. on my phone, pc and on the we…

I just want to be able to watch my GoPro videos on google photos. i.e. on my phone, pc and on the web. However, every video gets converted to slow motion which makes a 30 second clip about 2 minutes long and completely unwatchable.

Solution: ditch Google photos for videos and get a subscription with PCloud. No more problem

Answer:

I have the same issue. All video I shoot in 120fps auto uploads and adds slow motion. The video doesn't have any slow motion edits in it before the upload and auto does it after it is uploaded.

Answer:

Probably that GoPro-speed is not compatible with Google Photos yet.

Normal videospeed is 60fps.

So you should complain via the feedback option in the main menu of https://photos.google.com because we can do nothing for you.

Answer:

Just to advise that this was submitted to Google and logged as a bug on the 21st May 2019

We still do not have confirmation that GoPro 120 fps is supported by Google Photos

Google Drive Original

47 Seconds in lengthand plays fine

Google Photos Copy

1 Minute 57 Seconds in length. First 12 seconds at normal speed, then slow motion until 12 seconds from the end when it changes to normal speed

No update available from Google, it may be Work In Progress which needs prioritising by numbers leaving feedback.

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

Answer:

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Question: I have been scam i just pay 799 on dr.fone to restore my deleted video and did receive service

dr.fone did not retry my videos

Hello Diane, I'm afraid dr.fone is a 3rd party services and has nothing to do with Google Photos, there's nothing we can do unfortunately.

Answer:

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Question: I had security alert from Google, advised to install Malwarebytes. I followed the instructions,

After having to get, and, use SIM PUK code to get back into my Android phone, I discovered some of m…

After having to get, and, use SIM PUK code to get back into my Android phone, I discovered some of my photos are missing. They are important.

Please, help me recover them

Please, note that I'm not tech savvy.

Answer:

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Question: why are all my iphone photos automatically being synced to Google photos?

i can't find anything in my settings showing that I set this up, nor can i figure out how to make it…

i can't find anything in my settings showing that I set this up, nor can i figure out how to make it stop. it's pretty urgent. i need to free up space. i already have icloud so this is unnecessary and annoying

Answer:

Hello Shelby, please refer to the help article below to learn how to turn back up and sync on or off:

https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DiOS&hl=en

Answer:

my backup is already turned off...i never had it on. i tried going into my iOs privacy settings and changing Google Photos to "NEVER" but i'm not sure if that will stop the automatic syncing that's going on.

Answer:

Appearing in the Photos app doesn't mean it's syncing. It would be syncing if it appears on photos.google.com on the web.

Answer:

Hi Shelby,

Google photos also acts as a gallery; so your photos will show even if not backed up to Google photos - as Salim mentioned to confirm have a look through the Google photos on the web.

Answer:

See also this article:

https://learngooglephotos.blogspot.com/2017/06/google-photos-dont-assume-your-photos.html

Answer:

The people explaining things to this poster aren't understanding the question it seems. I have the same issue. I can see my photos showing up in a browser (on my laptop) that is logged into my Google Photos app. I did not tell my iPhone camera to auto upload. Yet, there they are.

Answer:

I see two ways on my iPhone to control the auto back-up or the auto sync, or the Sync, anyway you want to label these functions. Don't worry about calling them by their assigned names. The people who create these apps are not the people who name them. Programmers are not marketers. It's the marketing guys and gals who get to name these functions/apps.

But, when looking for answers to your questions, you do have to keep in mind that searching for the Marketer-named titles of these apps are how you're going to locate help from the programmers. So, do your best to learn the names of these ever changing apps. In this case, you're looking for "Google Photos".

iPhone Settings has the Google Photo app listed, unless you have not installed the app from the iPhone store. In that case, how your pics got up to Google Photos from your smart phone, without you uploading them, is a little spooky. Just keep scrolling until you find it. It is in the ninth section down on my iPhone 8+.

Each section inside Settings is separated by a thick grey bar with no heading. Crazy, I know, no heading, like "Default Apps\

Answer:

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Question: How do i manage my photos on my facebook account to where the public nor my friends can have any acc

Im trying to make it to where nobody can look at any of my photo's when they access my profile infor…

Google Photos is private - only selected pictures that you share with family or trusted friends or via any (a)social media are not fully private anymore - but that is your own choice.

Answer:

Google Photos is private - only selected pictures that you share with family or trusted friends or via any (a)social media are not fully private anymore - but that is your own choice.

Answer:

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Question: Example: "How do I backup my photos?"

Hi Masud Rahaman,

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

If you've run out of storage, scroll down and tap Turn off backup.

On PC-

On your computer, open photos.google.com.
At the top right, click Upload Computer.
Find and select your photos.
Click Open.

Answer:

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Question: July 15 2018

Sat Jul 14 2018 20:00:00 GMT-0400 (Eastern Daylight Time)

Hello Dhanajay,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing (if possible). Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Can I get report of photos which are not linked to any of my Albums?

I want to get report of all my photos and their link to Photo Album. Based on this I want to see whi…

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Question: Hi, Please help, I deleted the pictures, is there any way you can restore the deleted pictures to me

Hi, Please help, I deleted the pictures, is there any way you can restore the deleted pictures to me…

Hello madi,

Here is what you can try,

Restore photos & videosIf you deleted an item and want it back, check your trash to see if it’s there.

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in

If the item is not in your trash, it may be permanently deleted.More details can be found i below link,https://support.google.com/photos/answer/6128858?co=GENIE.Platform%3DAndroid&hl=en...

Answer:

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Question: Had malware in Note3 & note 8 it's 2 weeks old. Google drive is my folder.music missing to

To move pictures from note 3 to new note 8. I have up to 10 duplicate pics. My music in the Google m…

To move pictures from note 3 to new note 8. I have up to 10 duplicate pics. My music in the Google music drive only copied 15% of my music can't find the rest.

Answer:

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Question: I just deleted my photos from my device, Google account and trash (from Google account)

Backed up

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Google photo QA

Friday, May 6, 2022

My previous phone just stopped taking a charge any way i had a lot of pictures. That was in thumbnail file amd i wish i could retrieve them but im not to good with todays technology

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