Google photo QA: Is it connected to google account

Question: Is it connected to google account

Is my Google photos and gmail connected to my google account

If you sign in to Google Photos using either the Google Photos App on your phone or at photos.google.com on a computer then sign in using your Google Gmail account, Photos will be linked to that Gmail account.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

I only have a phone and was wondering if Google photos and gmail are logged in to Google account tht is set up on my phone .just I checked my Google account and it said only my device is logged into my Google account but wondering if tht covers my gmail or Google photos too

Answer:

This would depend on how you set up your account. To check:

Open the Google Photos App and select Menu (three short-horizontal lines in upper left of screen) then look for your name and email account in upper left. If your Gmail address is there, then you are logged in to your account with Google Photos.
Next, launch your Gmail App and tap on the round icon of your image (or perhaps a letter) at the upper-right of screen; the email address used will appear.

Let me know if this helps, and if it does please select Recommend below to help other users.

Answer:

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Question: Recovering photos and videos from Google photos (not in trash folder)

I recently started using Google photos to back up my pics. Then deleted a few videos from my phone, …

I recently started using Google photos to back up my pics. Then deleted a few videos from my phone, hoping they would still be backed up in Google photos. They are not. And they are not in the trash folder in Google photos either. Aren't they supposed to be backed up, therefore I should be able to delete from my phone's storage?

Answer:

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Question: How do I completely block tracking of browser history

I want to block all other devices programs and users who may have access to safari browsing history

Hi Ryan,

Welcome to Google Photos Product Help Forum.

Not really a Google Photos question, but I will take a crack at it...

Using Private Browsing is probably the only relatively foolproof way.

https://support.apple.com/en-us/ht203036

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Angelangel14081999 gmail.com account photos back up

My google account photo back up

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Question: I got a new phone, but the videos I took the same day on another phone didn't backup. Help please!

Already backed up & synced, but video are still missing!

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Question: Cànt find my photos from trash that I restored. How can I get them back.

I restored my photos from trash but don't see them. Where are they. Can I get them back

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Question: Duplicate Photos - ALL 'adjusted' pictures are duplicated in photos

Please advise - My Google photos has duplicated all photos that have had any 'adjustments' done on t…

Please advise - My Google photos has duplicated all photos that have had any 'adjustments' done on them with the Google Photos app (www or android) - I have 10000+ pictures and have 1000's of edits that have duplicated the photos!

Please advise on how I can resolve this issue (google backup and sync adds (1)'s and (2)'s to the files as the files are the same name, they just differ in size as the photo's app (www or mobile) has changed their size with the adjustment.

There *must* be a programatic way to fix this - the only thing I can think of just now would be to 'Sync' my photo's and de-dupe them with a 3rd party app (days to scan and weeks to fix) and re-upload?...surely there must be a better way as something has clearly gone wrong here.

Answer:

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Question: Geo Location Tag and search not working - but only on iPhone and iPad not on web why?

I uploaded photos from iPhone - took a few hours and now they are in Google Photos. I logged in to i…

I uploaded photos from iPhone - took a few hours and now they are in Google Photos. I logged in to iPad and photos are showing up in iPad - it says back up complete - but only 3 locations in "places" - iPhone has about 20 (same data). Under people iPad has about 25, iPhone has about 10. Same data I look in the web with Chrome browser zero "people" and zero "places". Also search won't find text in info.

There is a different person in household with different account and different iPhone and iPad, they all are behaving fine - all be it, google photo was installed long ago on this set up.

Is it just amount of time? Do I have to wait for a few days to get the photos analyzed?

Answer:

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Question: How can I get my old pictures back

I can't find my 2016 photos

Hi Mariama,

I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

Hi Carol,

Welcome to the Google Photos Product Help Forum.

I am not positive that I understand your question...

But assuming the photos are in YOUR Google (typically Gmail) account. You can just use settings > 3 line menu > Gear / Cogwheel Icon > Back up & sych ... Configure the account and turn Back up & sync on. Also directly on the 3 line menu.

Your photos will be visible on your phone when connected to the internet (via data or Wi-Fi).

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Lost videos

My videos from 2014 and later are missing. I can find all the photos I've had since before 2014, but…

My videos from 2014 and later are missing. I can find all the photos I've had since before 2014, but there's a lot of videos that have just seemed to disappear. Not in trash or archive.

Answer:

Hi Kaitlin,

prior to realizing the videos were missing did you ever visit the photos.google.com website to make sure they were all there?

I recommend that you look for your videos here, signing in with all your Google accounts if you have more than one:

photos.google.com/search/_tv_Videos
https://photos.google.com/search/_tm_Movies
photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Yes, that was the only way I could see the videos. I had changed over phones several times since I had first taken the video. I checked all the options you sent and couldn't find them :(

Answer:

Another thing to try is to download your photos and videos to a computer and see if the missing ones are there. You can use Google's Download your data https://takeout.google.com/settings/takeout Be sure to unselect all products except Google Photos.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: My "add photos" icon does not appear in some of my albums. How can I add it?

I cannot find a way to add photos to a shared album with no "add photos" icon

Similar problem here, but not a shared album.

Anybody know why some albums do not have add icon and some do, please?

Re the icon; referring to the one that shows up in op right of album page and it looks like a very small incomplete box, with the top right of the 'box' or square corner missing lines and it their place a 'plus' sign.

Thanks

Answer:

@mpm

I think that ALL albums should have the "Add" icon when the owner views them while signed in to his/her account. Is there anything that distinguishes these albums from the others?

Note that albums shared with you can also appear in https://photos.google.com/albums (3-dots > Show in Albums).

Finally: I almost never used that method, because you can only add photos from the library. In most cases I want to add from other albums or from "Recently added". What happens when you first select the photos and then click the + icon > Album ?

Answer:

Thanks for the help, janvb.

They should all have it, but they don't.

Here are two separate screen shots without and with the add button. Logged in and own account. Not sharing. This is related to uploading from device (but that's likely not relevant here, because it is only after selecting to add, does the choice come up to take from device or another album.

Answer:

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Question: How can I get my photos and music back?

I try to get pictures and music back to my phone Nokia 3

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi David,

I'm sorry for your lost photos. If you didn't upload the photos to https://photos.google.com (be sure to sign in with all your Google accounts if you have more than one) prior to the photos getting removed from the computer there's unfortunately nothing we can do. You may try installing to your computer a deleted file recovery app.

The fact is that Google Lens can be:

• available when the language setting in the device is English,

• if you are in a country where Google Lens is supported,

• if your device meets all the requirements of Google.

In the event that all these conditions are not met, then the application can not work in your device.

But in any case, you can write a feedback for the Google Photo team, where you can ask them to add this feature.

I can slightly supplement the "Feedback\

Answer:

Hi Monika malik!

The fact is that Google Lens can be:

• available when the language setting in the device is English,

• if you are in a country where Google Lens is supported,

• if your device meets all the requirements of Google.

In the event that all these conditions are not met, then the application can not work in your device.

But in any case, you can write a feedback for the Google Photo team, where you can ask them to add this feature.

I can slightly supplement the "Feedback\

Answer:

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Question: My posts find

Find pics

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Question: I didn't not get my photo so l need to back my photo

I didn't not get my photo

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How to order prints in a 5x7

How to order 5x7

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Question: Making changes to my google photos will not save changes, and I have no crop option

My google photos will not accept changes, and it does not have a crop photos option.

Hi Melissa,

What steps are you taking to edit photos?

If you are using the Google Photos website to edit, did you try using a different browser?

Answer:

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Question: Different size of locally stored photo in Apple Photo app and Google Photo app even before backup?

Hi, First I thought that I have a problem with uploading photos to google photo in original size but…

Hi,

First I thought that I have a problem with uploading photos to google photo in original size but then I did a following test:

1. I turned off the backup in option in Google Photos app on my iPhone XR

2. I took a live photo

3. It appeared in both apple photos app and google photos app. At this time photo is only stored locally on the phone

4. I wanted to check it's size in apple photos app. Since there is no convenient way to check the size of the photo in apple photo app, I selected it and tried to send via e-mail. When you do that it present you with 4 options which size of the photo you would like to send. It presented me with

- SMALL: 32 KB

- AVERAGE: 89,4 KB

- BIG 959 KB

- ORIGINAL: 3,0 MB

The original size of the photo perceived by IOS is 3,0MB.

5. I go to the Google Photos app and check for the details of the same, unbackuped photo and it show me:IMG_2879.HEIC

12,2 Mpix 4032x3024 2,2 MB

So Google Photos app sees photo size as 2,2 MB

Can someone explain me why there is such difference and does it impact the quality of photos??

PS. I did the same test on regular photo (not live photo)

Google showed: 766 KB

Apple: 994 KB

Best regards

Charles

Answer:

Hi Karol,

I think 'perceived' is an appropriate word, there is no way to determine how e-mail reaches the conclusion regarding size.

I have an iOS app called Metadata View which gives the size in the Camera Roll and it matches the size reported by Google Photos,

Regards,

Peter

Answer:

Well, I don't think you fully answered my question. There is alway a reason for different behaviour but your Metadata app definetely helped to find one. Photos in iPhones from IOS 11 are stored in HEIC format which is suppose to replace jpg in order to save storage without losing quality of the picture. The problem is that noone except Apple uses it and they know it, so when you share your photo via E-mail e.g it's automatically converted into JPG therefore it's size increases from e.g 2.2M to 3,0M.

Google Photos are capable of viewing photos in that format, however when you download them to PC you still cannot see them without 3rd party converters or codecs.

Is there any way to pass information to Google requesting for an ehnahncement so like with apple software it is possible store this images in storage saving format, however to download them in widely used format like jpeg?

Thanks

Karol

Answer:

I think you have now answered your own question quite well. The best way to let Google know your thoughts is to provide feedback:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

Google Photos are capable of viewing photos in that format, however when you download them to PC you still cannot see them without 3rd party converters or codecs.

Thanks

Karol

Answer:

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Question: By mistake i had putted my wrong birth date

I want to update my birth date

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Question: I when I open googlephotos again and chose my gmail account it does Not ask 4 a password.can I chng

Require a sign in password on google photos.

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Question: how to take backup from the debate folder

Recover day before yesterday's photo

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: There is a folder behind ringtones that says your recordings can't delete them or move them out

Click the star top right in ring tones to get in. after that nothing but choose a recorded tune from…

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Question: Mera gallery photo sab delete ho gya hai sir please return kr dijiye

Please return my image

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Question: How to add "my music" to a video when it says none on this device. What file or app do I use

I tried to add my music and I don't know how to add music to my Google drive/photo/video etc.

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Question: How do I backup my photos

What are you trying to do have tried so far

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Question: How do I docap my photos

Hi Mangesh,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

I also recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Hi Deboradh,

what device and Android version are you using? If the device has a microSD card try removing it and opening the Google Photos app again.

Hi Gary,

I'm sorry for your lost tablet and photos.

If auto backup was turned on in the device prior to getting lost you may be able to access the photos by visiting the https://photos.google.com website and signing in with all your Google accounts if you have more than one. Also, try to locate the device with Android's Find My Device tool https://www.google.com/android/find

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: There was a name morales on my account I think they may hav pics of mine I have an iPhone 7 Plus hav

I think someone with the name Morales was in my accounts they have androids I have iPhone 7 plus

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Question: deleted photos still visible iphone

I cleared my google drive and photos for new photos. Now I can see my new photos on google photos on…

I cleared my google drive and photos for new photos. Now I can see my new photos on google photos on my PC, but I still see deleted photos on my google photos app on my iPhone. On Drive I can see only my new photos, that is correct. What to do, to work google photos corectly?

Answer:

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Question: There was a name morales on my account I think they may hav pics of mine. I kno there was activities

On my note 4 Too thtsxwhen he must of used tht phone of mine it was April 29 I see there was a lot o…

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Question: How to remove name as a signature

Remove the signature on my photos

Hi Dawn,

can you please tell something more on what you mean by removing a name as a signature from photos?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Thank you but I don't know more to tell though I did find it in the settings for the camera and i cant completely remove it but I have been able to change it

Answer:

Thanks for the details. However, we're unfortunately unable to help you because here we cover only the Google Photos photo storage platform and apps, not third-party apps such as camera apps. If you don't find the appropriate option in the camera app's settings you may contact the developer or the manufacturer of your phone.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Dawn, open your camera icon .... then go to the settings icon in the upper-left. In the settings icon of your camera, not your gallery, you will find add signature button you can turn it off in there. It would be nice if you could turn it off in the gallery seeing that's where you're looking at your pictures but it's in the camera option.

Answer:

THANK YOU THANK YOU THANK YOU. I never would have found the solution. I tapped "add signature" earlier today and all of today's photos as well as some from 3 days ago showed a signature. Again, THANK YOU!!

Answer:

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Question: Beckup my dlt photos

Prateek dhurvey

Hi All,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say backup deleted photos? Are you trying to restore some photos from Google Photos?

If yes, please check if the photos are present in the Trash of Google Photos and restore them through the below steps:

On your device, open the Google Photos app .
At the top left, tap Menu.
Click on Trash.
Touch and hold the photo or video you want to recover.
At the bottom, tap Restore. That photo or video will be restored to your Google Photos library and added back into any albums it was in.

But if you've already deleted the photos from the Trash from your Google Photos, there is no other way to restorethem.

That being said, if you would like to see this feature implemented in the future, I recommend leaving feedback about it through the following steps:

Open Google Photos.
Click on Menu.
Select Send feedback.
Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

Hope this helps.

Best,

Emma

Answer:

Hi Hezrey and Shaloo,

Appreciate your response.

Could you please confirm what exactly are you referring over here?

Keep me posted.

Best,

Emma

Answer:

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Question: How do I delete photos strictly off of google photos without them being deleted from my device?

I had an old 16 gb iPhone that I utilized google photos to back up photos for in order to delete the…

I had an old 16 gb iPhone that I utilized google photos to back up photos for in order to delete them off of the devices storage to not jam the phone memory. I've got a new iPhone now and am happy to see all my old photos in the google app. However I have downloaded some of the old photos on to my new iPhone and every time I would try and delete them off of the google photos app it would delete them off of my device as well which defeats the purpose. I'm trying to download all my old photos and keep them in my new iPhones memory since I have 256gb available and no longer want them in the google photos app. How do I do that?

Answer:

Hi Bassam, Google Photos will only delete photos from your Camera Roll if you grant it permission to do so. If you delete from https://photos.google.com/ and then go to your phone app you will have an assistant card asking for permission to "Remove it from this device" If you dismiss the card the photo will remain in the Camera Roll, Regards, Peter

Answer:

I have a similar Issue, when i delete a photo from photos.google.com , it gets deleted from my GOOGLE PHOTOS APP on iPhone, however i can still see the photo on my Iphone camera roll (PHOTOS). Is this the default setting ?? I dont want to wake up one day and find out my iPhone camera roll (PHOTOS) is deleted because of delayed sync or some other option which i am not aware of.

I dont see /get any assistant card which asks me what action do i want to take.

Similarly when i recover a deleted photo from iPhone camera Roll back into PHOTOS, i dont get a assistant card in GOOGLE PHOTOS APP which will ask me if i would like to recover it in GOOGLE PHOTOS APP as well or not.

Answer:

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Question: Photos wont allow me to download the "still" version of my photos, and only the motion capture

I have all my photos saved as "live" and when I try to download them from the web they download as .…

I have all my photos saved as "live" and when I try to download them from the web they download as .heic and .mov instead of a .jpg like usual. Couldnt find a setting to change here, are there thoughts in fixing this?

Answer:

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Question: Photos are error mobile data limit reached but reality data is available

Last 3 to 4 days my phone photos are not backup

Hi Pravin,

we are discussing a similar issue here https://support.google.com/photos/thread/1832814 Be sure to follow that discussion (click the Subscribe button) and continue posting there. In particular, it would be useful if you could answer this question in the other discussion https://support.google.com/photos/thread/1832814?msgid=1896650

Hi Pravin,

Hi Hitesh,

And not backing up my photos

While I don't have any data limit set

Answer:

Hi Hitesh,

These are older photos (time stamped about 5 years ago). I have tried searching for them by scrolling to the correct date, by name in the search bar, and by facial recognition. Nothing works.

My wife and I also share all of our photos/videos together. Strangely, some of my missing photos show up on her account (though not all of them).

***I can find the photos on Google Drive if I go to: https://drive.google.com/drive/u/0/folders/[name.of.folder.

i.am.backing.up]. However, I need the pictures on Google Photos. Having them in Google Drive is unhelpful in my situation.

***I have the same problem on all devices (PC, Android, iPad)

***I already tried clearing the cache on all devices

***I already checked the trash

Any help is much appreciated.

Thank you!

Answer:

In https://photos.google.com/search/_tra_ the recently added should be on top.

You also get there by clicking in the search bar, then the first "Show more > Recently added (web app only).

If you still do not find them they may be stuck in Drive, but I am no "Backup & Sync" expert. Someone else may have to chime in.

Answer:

Thanks for the reply. Only some of the photos are available when I search for recently added: the same photos already available through other search methods.

Answer:

@Collin

Then it looks like the others got stuck in Drive. Backup & Sync uploads to Drive and from there they should go to Photos. Do you see them in Drive under "Computers" ?

But as said I am no Backup & Sync user thus leave it to others to chime in.

Answer:

@PeteranDi

Thanks for the reply. I already have those settings selected.

Also, some of the pictures are already available on Google Photos, so I do not think it is a settings issue. Other photos show up on my wife's Photo Stream (which is shared with my account) but do not show up on my Photo Stream.

Let me know if you have any other ideas.

-Collin

Answer:

Sorry, I'm having a little trouble understanding what you're asking.

I can find all of the photos in the "Computer Hierarchy" by following your link. However, only some of these photos are available on my Google Photos Stream.

I have used Backup & Sync to upload pictures to my Google Photos Stream for several years. I have never had this problem before.

The strangest part for me is that some of the photos are available in my photo stream. Still other of the photos are available on my wife's photos stream. This means that the backup is working, but Google Photos is failing to show most of the photos (i.e. it is impossible for the photos to get to my wife's stream, without first going to my stream).

Let me know if you have any ideas.

Answer:

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Question: Cannot add a photo to favorites

I use my favorites folder mainly for photos of information I need, or might need to reference, for e…

I use my favorites folder mainly for photos of information I need, or might need to reference, for example wifi passwords, note from a coworker, whatever the case may be.

I took a photo of the wifi modem here where I am staying at the moment and I cannot add the photo to favorites using the Photos app on my Pixel 2XL with latest version of Android. In fact, I cannot add ANY photos to favorites. I have to go onto the browser/web version of Photos (photos.google.com) and add them to favorites from there.

None of my photos have the star up in the corner like they used to have a while ago, can't recall when. But yeah, I can only add photos to favorites through the browser now.

What gives?

Answer:

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Google photo QA

Thursday, May 5, 2022

Is it connected to google account

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