Google photo QA: I worry that someone has spread the photos from my google account basically entire folder.

Question: I worry that someone has spread the photos from my google account basically entire folder.

I've checked the recent activity of that date, but no such lead. I want to know if someone accessed …

I've checked the recent activity of that date, but no such lead. I want to know if someone accessed my google photos on the particular date or not? And if they did, how can I track the downloads of the photos or circulation of them? Please help!!

Answer:

Hi Vaishnavi,

Welcome to the Google Photos Help Community!

Since you feel that your account has been accessed by someone, I'd suggest you post your query on Gmail Help Forum for further assistance.

Appreciate your patience.

Best,

Catherine

Answer:

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Question: I backed up all my pics to Google photos, now if I factory reset it, will I lose it??

Nothing. I want to know before I do it. I backed up and deleted pics from gallery, deleted apps. But…

Nothing. I want to know before I do it. I backed up and deleted pics from gallery, deleted apps. But it's still saying that I need to free up space so I'm thinking factory reset is my last option, do any of you have any better idea how I can resolve it? Thank you.

Answer:

Hi Amelbey,

First, just to be safe, make sure you see all of your backed up photos at: https://photos.google.com/u/0/

Then use "Free up space" from the 3 line menu in the Google Photos App.

There should be no reason to factory reset to free up normal photos space. Note: the Google Photos app will take up a relatived small amount of space even when there are no original photos on your phone.

NEVER use the Garbage Can to remove images you want to keep.

- Use "Free up space" to remove the local copy on uploaded images.

See this Help Center article for more info.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Google didnot sesrching

Google not working ana searching

Hello Farah,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Incase if you're referring to Google Search isn't working, I'd suggest posting the issue to Google Search and Assistant Help Forum for further assistance.

Keep me posted.

Best,

Sonya

Answer:

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Question: Keep Preparing Backup

I'm using an iPhone 6S and would like to change my phone to an Android phone after backing up my pho…

I'm using an iPhone 6S and would like to change my phone to an Android phone after backing up my photos. But it just stuck on the Preparing stage. Occasionally, it works but the number of items left was not decreasing but increasing... I've already tried restarting the phone, re-installing apps. Could anyone provide some help or it is common problem that is not curable? Thanks.

Answer:

Hi King Lim Pang,

Your symptoms indicate you are backing up a large optimised iCloud library and it is a long process, with no option but to wait until it is complete before things settle down. This is made worse because the Google Photos app needs to be open for the Backup to work.

To quote another user:>

Cory Imdieke said:

I've been using Google Photos and iCloud Photos together for a while so I have some experience with this.

The two services play nicely together. The best option is to keep iCloud Photos turned on, along with optimize storage. Then install Google Photos and start the sync. Here's what happens.

At the beginning, there are (let's assume) no full-size photos on your phone, only in iCloud. Google Photos goes through every photo in your library, and wants to upload it. It requests the full-size photo from iCloud, which downloads to your phone and gets cached on the device. Then the full size photo is uploaded to Google, and Google Photos moves on to the next one. It keeps doing this until it's gone through all your photos.

The optimize storage setting is doing what it's supposed to do. At some point when the phone fills up, it will begin removing photos again like before. Let's say for example (using not real numbers) you have 5GB of free space on your device, which is enough to hold 500 images. Google Photos will download those 500 images from iCloud and upload to Google, then iCloud will see you're out of space and remove those images, and move on to the next batch of 500.

Google Photos and iCloud Photos don't really talk to each other much, all of this stuff just happens in the background automatically. When Google Photos asks for a photo, iCloud knows it needs to download it first so it does. Then when your phone fills up it knows it needs to clear off space.

It should pretty much manage itself without needing to do much. When you're totally done syncing with Google, you can just leave your phone and let iCloud delete the downloaded photos when it needs space.

'End Quote'

Answer:

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Question: How the heck do I organize my photos the albums are incapable of moving things around I'm very frus

My photos are all over the place I want to organize them and put them in one spot Maybe by date or a…

My photos are all over the place I want to organize them and put them in one spot Maybe by date or alphabetical but they are on every website that I have please help I only want them and Google photos

Answer:

Hi Bonita,

Thanks for reaching out to the Google Photos Help Community.

Just to confirm, are you referring to sort photos in an album on your account? If so, you may sort photos with newest first in an album on Google Photos. To do so, please follow these steps:

On your device, open the Google Photos app.
Open an album.
At the top right, click More and then Edit album.
At the top right, click the sort photos icon to select newest first.

If that's not the case, please elaborate your query in detail for me to assist you better.

Keep me posted.

Best,

Nadia

Answer:

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Question: How do I put pics on Facebook

Put my pic I took on my Facebook page

Hi Mark,

Welcome to the Google Photos Help Community!

Since you're looking for a way to share photos on Facebook, I'd suggest trying the below steps and share our results:

Open Google photos web version.
Select the photo you'd like to share.
Click Share .
Select the Facebook Icon.
Click on continue to Facebook.

Here's the help center article for more insights on sharing a photo or video.

Let me know if you've have further questions, we'll be glad to assist you.

Best,

Catherine

Answer:

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Question: Can anybody link into my account ?

Did I share with anybody with my google account ?

Hi Umar,

all the photos and videos you store in Google Photos are private and visible only to you unless you intentionally share any. You can check which albums or photos you may have shared by reviewing the Shared screen of the Google Photos app or visiting the corresponding page photos.google.com/shared of the website.

For other Google products such as Gmail or Google Drive I suggest that you review their documentation.

I tried to solve it the following ways

1.) Changed back to free storage (doesn't work)

2.) Uninstall and reinstall Phtotos on my Hueawei Mate 10 Pro (still doesn't work)

Looking for the best solution.

Thanks,

Gabor

Answer:

After I allowed.backgruond process it started but only works when the program wasn't in backgound. Thanks. Do you have any suggetion whan should I do to make it work properly? and it also still question for me, how to save my photos full size.

Answer:

Can't add more then switch-off battery optimization, but the pictures that already are at photos.google.com will not get replaced by full quality pictures - only new pictures will be uploaded at full quality if your setting is on Original.

Answer:

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Question: I deleted photos from my iPhone library but they have not deleted from Google Photos. Why not?

I've looked at settings but there is nothing related to this.

Hello Sonja,

Welcome to the Google Photos Help Community.

I completely understand where you're coming from. Could you please confirm from where did you deleted the photos?

Meanwhile, just to let you know that once if the Photos and videos are backed up to Google Photos then deleting the photos/videos from Google Photos will also get deleted from your device.

Deleting them from your device gallery/iCloud wouldn't delete the backed up copy in Google Photos/Cloud. However, if you delete them from Google Photos/Cloud it will get deleted from your device/iCloud. Unfortunately, there isn't way to delete them.

Photos and videos you delete are also removed from:

photos.google.com and any synced devices
Google Photos albums
Google Photos movies when you edit them. Learn more about deleted photos in movies.
Google Drive, for photos and videos that are synced with Google Drive. Learn how Google Drive works with Google Photos.
Any shared albums you may have added them to.

Keep me posted.

Regards,

Sonya

Answer:

Hey all,

@Sonja: Glad to know that you were able to figure it out. Please feel free to write back if you've any other questions in the future.

@Sanjay: As the issue you are experiencing seems to be different from what we are discussing here, I'd suggest you start a new thread with little more details to assist you with the better solution.

Best,

Sonya

Answer:

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Question: Transparent video

I have pornagrahic transparency video in everyday video trying to cause disruption as they don't see…

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Question: Shared photos are smaller and missing the geo-location info

I own two Google Photo accounts and am trying to copy all photos from one account to another via the…

I own two Google Photo accounts and am trying to copy all photos from one account to another via the 'sharing' feature. Settings on BOTH accounts:

1. High Quality (Free Unlimited Storage) ON

2. Remove geo-location OFF

This is the process:

1. Create an album on account A.

2. Add photos to the album on account A (ALL photos are High Quality with geo-location info).

3. Share the album with account B.

4. On account B, open the shared album, select all photos and click on 'Add to library' or 'Save to library' icons.

No matter how I share the photos (via link or by account name), these are the results when I open the photos on account B library:

1. Some photos are copied with the same size (bytes) and with the geo-location info.

2. Some photos are smaller resolution (bytes) and NO geo-location info.

Obs: Geo-location doesn't show when I see the photo directly on the Shared Album on account B.

Answer:

I experienced exactly the same: photos were transferred with 1600 or 2048 pixels instead of the original number. The issue seems to be that the shared album (at least sometimes) starts by showing lower resolution photos, probably to speed up things. When you use "Add to library" or "Download" you get the smaller copies. The solution seems to wait till the full size photos are loaded.

Answer:

Sorry, but the photos appear with the exact same size on account B. It's when I add them to the account B (add to library) the photos become smaller and stripped of the geo-location info...

Answer:

"When I add them to the account B (add to library) the photos become smaller and stripped of the geo-location info..."

That may be correct: I noticed the reduced size (in pixels) and missing EXIF data (not just geo-location) by looking at the photos in my account. I thus decided to delete them and try again. I checked the size in the shared album before adding to library, and the photos transferred in correct size with EXIF data.

Can you try again and give it some more time between opening the album and using "Add to library"? Since the Photos team does not want to communicate with us we have to find out by trying ...

Answer:

Hi janvb, I really appreciate you taking the time to help me.

You are absolutely right about that behaviour: copying to the library is sometimes a lengthy operation (imagine the amount of I/O required to move around, upload and download photos for millions of users, so it's only natural that most of the time they are not instantly copied).

I myself experienced that, but this is what happens when the photo finally goes to the library with its original size: after a couples of minutes (and sometimes hours or even days) I notice that the photos have become smaller (like an internal job in Google Photos is triggered to save the photo with lesser quality).

I can only imagine the pressure on the Photos development team to create ways to compress data (for obvious reasons), but this is a shame: taking a 5MB picture on your phone and see it resized to a 2.7MB is not so bad when you choose the free 'High Quality' storage option (let's remember that this is a free service), but then when it is resized to a 700KB jpg because you shared and added to the library is really frustrating (the quality drops considerably). The same thing happens to videos.

Regarding the geo-location info, it is a complete mistery to me why sometimes it is removed. I do know that Google maps have two kind of geolocation data (Photos uses Maps engine for the GPS data): one associated to a place (for example, a street address) and longitude+latitude coordinates. I read somewhere that only the former are kept when copying images to the library but my tests didn't indicate any pattern (it's just random). I can still download the photos, use exiftool to add the GPS data, but this is not an option for thousands of photos. And even worse, when I upload back the photo with the edited GPS data, it is shrunk again (back to the original problem - although the GPS data is not removed this time).

Like you said, we are only guessing here what's going on (it's a shame Google Photos team is unresponsive).

Luckily an avalanche of questions like mine (I've seen three or four threads about the same issue) might cause someone in Google to take action.

Thanks again, janvb.

Answer:

@software engineer

Regarding the size reduction we have to distinguish between

Reduced pixel count when sharing an album, also for photos with <16MP. This is the issue I experienced when opening an album and adding the photos to the library too rapidly.
File size reduction due to JPEG compression. That may happen when you have chosen setting "High Quality" in https://photos.google.com/settings and the shared photos were saved as "Original".
Google uses a rather heavy compression, and some users seem to have discovered that compression became heavier at some time. See https://support.google.com/photos/thread/241640
For me the compressed photos are good enough for viewing and sharing. I keep the originals elsewhere. See more about compression here.

Answer:

I meant 'size' as size in bytes, so it is about compression. The problem is that files are being compressed twice in this process of copying to the shared library, and the quality of the photos is terrible. 5MB -> 2.7MB -> 700KB.

From my point of view, there shouldn't be this second compression when adding to the shared library, because photos are already optimised (compressed) when uploaded from the camera.

Answer:

"Files are being compressed twice in this process of copying to the shared library, and the quality of the photos is terrible. 5MB -> 2.7MB -> 700KB."

When a photo is compressed twice with the same quality setting, the size should not be very different. I tried and found:

Photo uploaded as "Original": 8MP 2.5 MB JPEG (quality 95)
Same photo uploaded as "HQ" : 8MP 1 MB JPEG (quality 80)
Both above photos are shared and added to the library of another account with setting HQ: the Original became 1 MB and the HQ became 817 KB. That seems more normal than 2.7MB > 700KB.

I also noted again the behavior which I signaled before (and which is a different issue):

I shared both photos with a single link. After opening in account 2, the Original photo was shown with 1600 pixels longest side, and the High Quality one with the original 3088 pixels.
I repeatedly pressed F5 to reload, and after about one minute the size of the Original also changed to 3088 pixels. That shows (again) that you need to wait some time before you add to the library. Does the 700KB copy have the same pixel count as the others ?

Answer:

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Question: Lost some photos due to putting in wrong password android deleted apps and some photos the ones i want have gone help please

The photos i want are from 3rd of june there is only 1 there there isnt any sign of them anywhere tr…

The photos i want are from 3rd of june there is only 1 there there isnt any sign of them anywhere tried looking everywhere there is no photos to click on in bin

Answer:

Hi Donna,

Welcome to the Google Photos Help Community!

Since you're trying to recover the deleted pictures from your Android device, I'd like to let you know that unfortunately, there's no way to retrieve them once they are deleted. If the photos from Google Photos app are deleted you'll be able to recover photos from trash within 60 days. After 60 days the pictures will automatically get deleted. please note that once the picture is deleted from trash, it's not possible to get them back.

Should you need any further information, please do not hesitate to contact us.

Best,

Catherine

Answer:

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Question: How do I change my Facebook profile picture?

I can't figure out how to switch to a different picture Facebook profile

Hi Karen,

That's really more of a Facebook question than a Google Photos one, but maybe this will help:

How do I add or change my profile picture?

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: How do you hide Google photos/albums from certain years or private them?

No option to hide album or photos

Hi there,

Welcome to the Google Photos Help Community.

Unfortunately, there isn't any option to hide photos in the Google Photos. However, you can move the photos to the Archive to hide the photos from the Google Photos library by following the steps from this help center article Move photos to archive but the archived photos will still be viewable in albums they are added to and returned in searches.

Let me know if this helps.

Best,

Sonya

Answer:

Hey,

You're most welcome. Please feel free to write back if you've any other questions in the future.

Best,

Sonya

Answer:

Good afternoon

I adore all Google products however still wondering why they dont have their own lock security app to protect our privacy

Answer:

Hey Bendjellal, thought id chime in on a public forum for once to say theyve had one for some time. Its an app called Google Authenticator.

Answer:

@Alex

That's a 2FA authenticator, I'm pretty sure he means a separate password for opening the app, like Xiaomi has on MIUI.

Answer:

Hi there,

Welcome to the Google Photos Help Community.

Let me know if this helps.

Best,

Sonya

Answer:

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Question: People and Pets

Hi, Just now, I turn off the ''face grouping'' and turn on back. But when I check at people and pets…

Hi, Just now, I turn off the ''face grouping'' and turn on back. But when I check at people and pets. There's still nothing. Do I have to wait for a days or what?

Answer:

Hi there,

Please checkout https://support.google.com/photos/thread/2177405?msgid=2180382 this answer.

Answer:

HI Nur,

It can take some time; why did you turn it off, didn't you have many before?

Some useful info in the help article about face grouping :Search by people, things & places in your photos

Answer:

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Question: Change individual user access and permissions in google album

I have a google album to share pictures of my newborn, but i have a crazy uncle who posts stupid thi…

I have a google album to share pictures of my newborn, but i have a crazy uncle who posts stupid things that are not appropriate for the album and tries adding incorrect users. how can i change his permissions to prevent his insanity from polluting my album in the first place?

Answer:

Hi James,

Thanks for reaching out to the Google Photos Help Community.

Currently, there isn't a feature to change individual permissions on a shared album. However, you may turn off the options to 'Let others add their photos' and block unknown people from the album. Here's how:

Go to the shared album.
Click More > turn off 'Collaborate'.
To block a person:

Click More and click block person.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

Hi James,

Thanks for writing back.

As mentioned earlier, there isn't a feature that restricts individual permissions on an album. So, if you'd still like to restrict unnecessary addition of photos, you can turn off 'Collaborate' option on the album. Also, please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

Let me know if you have any questions.

Best,

Nadia

Answer:

So some how Google becomes a dictator and we lose choice! Rule all you want within Google my choice out side of. I've always usd Google+ and drop box to store my pictures without problems. You can't say those pictures didn't exist!!? Honestly I will undoubtedly lose a lot. I actually already have one by one lately! So Google becomes King and just takes our memories at will?? So Not stupid. I just don't have a computer im

Answer:

Jacked up top of the line phone(pixel 2xl) has never set up right and doesn't always respond to it's touch screen!?? What good is a dumb phone verses smart. When it comes down the line.... I care less about phone, but my disappearing phots are eating me up! So, Ms customer service rep that called me stupid?.. No not stupid! I simply have a heart in my chest and not a computer!

Answer:

I find it incredibly alarming that when a NON-OWNER adds someone to share an album, the OWNER of said album can't do ANYTHING about it! You can not block, delete or restrict this added person's access without deleting the album entirely. And if the added person decides to share your album with how ever many other people, THOSE added people can not be blocked BY THE OWNER either!!!

EPIC FAIL Google. Epic. Fail.

Answer:

Google denies my comment. I reworked it. DENIED TWICE! SHUT DOWN TWICE!!!

for what! The truth??

If I am incapable of making the Top of the Line phone function?? What THREAT can I possibly be? Apparently some. I won't stop sharing! Lol... Shared files was the lastest issue.

Answer:

@David Hahn

There is no Nadia here anymore. We are all users trying to help other users, but do not know WHY things are the way they are.

I too have many questions with the design of that sharing tool, and decided NOT to use it:

You are never sure that the invitation arrives, and get no warning when it does not
There is no way to remove invitees later
Showing all invitees may also be a privacy issue
People do reply because they do not notice that they get a mail from a no reply address, you never get the mail and they do not get a warning.

I still use the old way: copy/paste a link in a normal mail. Only those who do "Join" the album will appear in it.

Edit: the sharing by "Send in Google Photos" was changed:

You can now only share with Google accounts, or accounts linked to a Google account (and then it may go wrong, for example it shares with a "Recovery address" which is not yours)
When sharing selected photos it opens a kind of chat session. You may like it or not, but you can still create and share albums (and hide them from the Albums view if you want).

Answer:

@ User 4308955806455472363

I am not sure what you want (which drop box ?), and it is off topic in this thread anyway.

If you talk about www.dropbox.com this is not the right forum anyway.

Answer:

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Question: Why All of the faces are not showing?

section face the in shown are them of few only but faces of lot a with pictures og lot a have I Only

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Question: Funciona el reconocimiento de caras en España

Anuncio lo posible

Please use the Spanish forum at https://support.google.com/photos/threads?hl=es

Answer:

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Question: Download photos from pinterest aren't getting to any folder the image was saved but didn't displayed

letsePlea

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Question: Google map photos have gone

Photos that have been on contribution have gone please help

Hi Neale,

I'm pretty sure that you mean, that you cant see your photos, which you have uploaded to Maps, in your Maps profile (Photos tab).

If so, this is a known issue and Google is working on it.

Please see this official statement from Google.

https://www.localguidesconnect.com/t5/General-Discussion/Known-Issue-Missing-Photos-and-Reviews-from-Contributions/td-p/1286830

cheers

geo.osm

Answer:

When I googled the question I didn't mean that I couldn't see photos in my maps profile; I meant when I looked at photos for locations on Google Maps for which I'd uploaded photos in the past - even some with very few photos overall so looking through all of them was a breeze - mine were not among them. But I'll read the statement. Perhaps it addresses that too.

Answer:

Hi Neale,

I'm pretty sure that you mean, that you cant see your photos, which you have uploaded to Maps, in your Maps profile (Photos tab).

If so, this is a known issue and Google is working on it.

Please see this official statement from Google.

https://www.localguidesconnect.com/t5/General-Discussion/Known-Issue-Missing-Photos-and-Reviews-from-Contributions/td-p/1286830

cheers

geo.osm

Answer:

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Question: Can you upload photos from a computer to Google photos w/o uploading to Google Drive? Yes? No?

Can you upload photos from a Mac using Google Upload and Sync to Google Photos without uploading to …

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Question: I'was deleted photo videos. i want back

I'was deleted photo videos. i want back

Hi there,

Please check your trash folder. You can restore those deleted photos/videos, If you can find those items in your trash.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back.

Answer:

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Question: How to back my hide pics

Back my pic hiden

Hi Vishal,

It depends on what you mean by hidden.

To show hidden faces:

1. Open Photos

2. Select Albums from the lower menu options

3. Select People & Pets

4. Select the : Menu > Hide & show people

5. Scroll to a greyed out face photo and select to unhide the photo

6. Select Done

To un-archive a photo so it shows in your main Photos stream

1. Open Photos

2. Go to left menu > Archive

3. Select photo(s) you want to un-archive by long pressing on image

4. Select : menu in upper right > Unarchive

5. The image will move from archive back to main photo stream.

Enjoy!

Joe

Answer:

Hi Vishal,

It depends on what you mean by hidden.

To show hidden faces:

1. Open Photos

2. Select Albums from the lower menu options

3. Select People & Pets

4. Select the : Menu > Hide & show people

5. Scroll to a greyed out face photo and select to unhide the photo

6. Select Done

To un-archive a photo so it shows in your main Photos stream

1. Open Photos

2. Go to left menu > Archive

3. Select photo(s) you want to un-archive by long pressing on image

4. Select : menu in upper right > Unarchive

5. The image will move from archive back to main photo stream.

Enjoy!

Joe

Answer:

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Question: How do I upload photos (using Photos unlimited storage) when using File Stream?

When I go to Google Photos website it tells me I have to download the 'Backup and Sync' app to sync …

When I go to Google Photos website it tells me I have to download the 'Backup and Sync' app to sync my photos to Google Photos (using the High/Unlimited storage setting). However, I am already using Google File Stream for my 'Google Drive'...

Can I use both in Tandem, without screwing File Stream up? If so how, so I don't duplicate local files etc on my iMac.

I want to take advantage of the unlimited storage option, but I read if we upload through Drive, it would count against the quota.

Answer:

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Question: How to get my photos

I need prashanthi photos

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Question: What should I do about a Google Photos package that was delivered for a past resident?

A past resident of my address forgot to update his address when shipping a Google Photos order. I do…

Hi Barry,

I'm not sure I understand what happened. Was your order delivered to the past resident at the address you provided to Google? Anyway, the first thing I'd do is to contact the courier mentioned in Google's purchase confirmation email and explain what happened.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I see, thanks for letting us know. I'll pass your report along to Google to see what can be done. If I have any further information or updates I'll share them here.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How to make looping videos auto-play when I drag to the next?

I'd like to keep videos in loop mode but make the next one auto-play when I finger-drag to the next …

Hi Rafael,

Google Photos doesn't unfortunately support that feature. You may send your suggestion to the Google Photos team as explained in these instructions https://support.google.com/photos/answer/6156065

Hi Rafael,

Google Photos doesn't unfortunately support that feature. You may send your suggestion to the Google Photos team as explained in these instructions https://support.google.com/photos/answer/6156065

Hello Basheer,

This forum is for the Google Photos product. If your question is about a different product, another forum may be better equipped to answer your questions.

If your post is about the Google Photos product, could you please explain more about your issue or query to enable forum members to assist you? It's often helpful if you let us know:

what you're experiencing and what you'd like to happen?
are you using photos.google.com on a desktop or laptop device?
are you using the Google Photos App installed on an Android or an iOS mobile device?
which country are you based in?

Sandie

Answer:

Hi Basheer and Sandie,

Welcome to the Google Photos Help Community.

@Sandie: Thanks for pitching in and trying to help.

@Basheer: To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Keep me posted.

Best,

Sonya

Answer:

I dont exactly how to tell u guys, make it short, my phone was hack earlier by answering phone call, and in that phone it got alot of pic/vid

Answer:

Hello Basheer,

This forum is for the Google Photos product. If your question is about a different product, another forum may be better equipped to answer your questions.

If your post is about the Google Photos product, could you please explain more about your issue or query to enable forum members to assist you? It's often helpful if you let us know:

what you're experiencing and what you'd like to happen?
are you using photos.google.com on a desktop or laptop device?
are you using the Google Photos App installed on an Android or an iOS mobile device?
which country are you based in?

Sandie

Answer:

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Question: Looking for all my photos starting from January 2018, my deleted photos Can I retrieve them

please can you help me recover my deleted photos from the trash from 2018 of January

Hi there,

I'm afraid it's not very likely that you'll recover these photos, but please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than one Google account, check all of them.

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Good luck, and do post again if you need more detail on any of the above points.

Sandie

Forum volunteer

Answer:

Hi there,

I'm afraid it's not very likely that you'll recover these photos, but please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

2. Check the trash - photos.google.com/trash

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Good luck, and do post again if you need more detail on any of the above points.

Sandie

Forum volunteer

Answer:

====================End Question=====================

Question: I don't want my Photos from phone to be on internet, what should I do to make sure ?

I don't want my Photos from phone to be on internet , what should I do to make sure ?

Hi there,

You can turn off "Back up & sync" option. Once you turn it off, your photos never ever backed up into Google Photos server.

Turn back up & sync off:

On your Android phone or tablet, open the Google Photos app.
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" off.

However, please remember your backed up photos are

Private
No one can see it except you
You can shared some photos/albums with someone and they can see it.

Answer:

Besides: the pictures you normally see in the app are the same pictures as shown in any Gallery, so these are stored on your phone.

But you always can check on photos.google.com for your account if anything is uploaded to Google by accident due to wrong settings. But anything there is private also.

You should not think about general Google for websearch.

Answer:

Hi laasya,

Google photos backup is private unless you choose to share them with someone else; they then can add these photos to their library and use for sharing wherever.

Also don't share to public on social networks.

Answer:

Hi laasya,

Google photos backup is private unless you choose to share them with someone else; they then can add these photos to their library and use for sharing wherever.

Also don't share to public on social networks.

Answer:

====================End Question=====================

Question: Movie playing to slow plus no sound how do I fix this

Movie playing to slow plus no sound how do I fit thid

Hi Michelle,

Welcome to the Google Photos Help Community!

I understand your concern. This certainly isn't the experience we'd want you to have.

Could you confirm, if you're experiencing the same on Google Photos web version? If no, I'd suggest trying the below steps and share your results:

Open your device's Settings app > Tap Apps & notifications > Tap App info > Google Photos app > Storage > Tap Clear data & Clear cache. (If you don't see "Clear data," tap Manage space.)
If the issue still persists, uninstall & reinstall the Google Photos app or the app updates (whichever is applicable).

Let me know if the issue still persists.

Best,

Catherine

Answer:

====================End Question=====================

Question: Pictures aren't deleted from my phone, even when I click Delete

I have given Google Photos access to my iPhone Photos. It took awhile, but they are now uploaded to …

I have given Google Photos access to my iPhone Photos. It took awhile, but they are now uploaded to Google Photos. There are about 33 GB of them. I need to free up space on my phone, so I followed the instructions online. I went to Free Up Space, and clicked on "Delete 5775 photos" but nothing has happened -- I went to my Photo app on the iphone, and looked for Recently Deleted, and there was only one image!

How long will it take the Google Photos app to finish backing up my images? How long will it then take to delete over 5000 images?

Thanks.

Answer:

Hi Evelyn,

Welcome to the Google Photos Help Community.

Just to let you know that Free Up Space option on the Google Photos app will actually remove/delete all the data file (Photos and videos) from your phone that have already been backed up completely to the Google Photos and not the ones which aren't backed up to the Google Photos.

Since the Photos isn't deleted from your phone, it looks like the photos and videos didn't backed up properly to your Google Photos account. Could you please confirm if you're able to find them on web (photos.google.com)?

Keep me posted.

Best,

Sonya

Answer:

OK, I checked online and I THINK all my still images have uploaded. With more than 7500, it would be hard to identify missing ones! But it seems not to have uploaded any videos yet. The Google phone app says there are 120 items that still need backing up. I will go through my recent videos, make sure they are uploaded to my laptop's hard drive in Photos program, and then delete from my phone using the Apple Photos app. Maybe that's the hang up? Is there a way to have the app just delete the ones that have been backed up to Google?

Answer:

Hey Evelyn,

Thanks for writing back.

I completely understand where you're coming from. However, Free Up Space is the only best option as it will actually remove/delete all the data file (Photos and videos) from your phone that have already been backed up completely to the Google Photos.

Incase if the Free Up Space option isn't working properly, I'd suggest you try the below listed steps one after the other, as one of them should help to fix the issue:

1. Disconnect and reconnect the Google account from the Google Photos app on your iOS device.

2. Uninstall and reinstall the app.

3. Restart your phone.

Also, try using the Google Photos app by switching the phone to Safe Mode, here's how you can do so:

Press and hold your phone's power button for a few seconds until Android prompts you to turn off your phone, just like you would normally do to power it down. Next, tap and hold Power off for a few seconds until your phone asks you to confirm that you want to enter safe mode.
To get off the safe mode, simply restart the phone.

Keep me posted.

Best,

Sonya

Answer:

Thanks, but I don't have Android, Sonya. Mine is iPhone 6 Plus. And i don't know how to "disconnect and reconnect the Google account from the Google Photos app."

I'm continuing to delete old videos, to see if that solves the problem. Seems like a good addition to this app would be to allow Free Up Space to just delete all photos/videos which have already been backed up, leaving the others in place to be backed up later.

Answer:

All the videos are now gone from my phone. I deleted them from the Apple Photos app, one at a time, after ascertaining I don't need them anymore.

I have also confirmed that all my 7400+ images are all backed up to Google Photos. The app confirms this also. Free Up Space keeps asking if I want to delete 7415 items to free up space, and I keep saying yes, and it apparently tries to do that, but next time I open the app, I still have 7415 items on my phone that can be deleted to free up space!

Deleting these images is the main reason I am messing with Google Photos. If it won't do that, and allow me to get these backed up images off my phone, I may just delete the app, for all the good it is doing me.

If anyone has a solution, please advise.

Answer:

Hey Evelyn,

Thanks for writing back.

Have you closed the Google Photos app while Free up Space function is in process? If that's the case, closing the app would stop the process since in iOS any function (backup or deletion) in the Google Photos app wouldn't run in the background. So, it is suggested that you wait until Free up Space is completed.

Let me know if you have any further questions.

Best,

Sonya

Answer:

Hi Evelyn,

Welcome to the Google Photos Help Community.

Keep me posted.

Best,

Sonya

Answer:

====================End Question=====================

Question: Photos from the same day do not show up in the same "date group"

Small problem, still annoying: Some days in my google photos stream show up twice. Sometimes I could…

Small problem, still annoying: Some days in my google photos stream show up twice. Sometimes I could fix the issue by fixing/editing dates on a photo and suddenly they all showed up under one day.

Example:

https://photos.app.goo.gl/HTYcUgRY1JtA5gSi6

The above example is one of the days that still have this issue, and these photos were all taken with the same phone and have the correct time, time zone, location etc. I suspected different phones/cameras but that is not the issue here at least.

Any ideas?

Answer:

Hi Thorsten,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand your concern. Could you please let me know, if you're experiencing this issue on the Google Photos app as well?

In the meantime, please try these steps on the browser:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Clear your cookies and cache.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Keep me posted.

Best,

Nadia

Answer:

Hey Nadia! Thank you for the answer and you were right, the app works perfectly fine regarding the dates. Unfortunately it is not an issue with my browser. I checked Edge, Chrome and Firefox, both normal and incognito mode and I cleared the cache. The problem unfortunately still persists, so it must be some issue with the database, I guess?

Thorsten

Answer:

This might not be helpful, but one example is a day where I have 40 photos unter one date and then one single photo in another "paragraph" with the same day. The single photo is from 11.44 am, the first photo in the group of 40 is from 11.45 am. If I change the single photo's time to 11.46, it will get sorted into the bigger group so I only have a single day with 41 photos. As soon as I change the time to before 11.45, it is in its own group again.

Answer:

And more research: Bulk changing the time for the first photo from 10am to 9am and adjusting the other photos accordingly sorted them into one group. changing the time to 9.30 changed the group sizes. changing the time back split the photos up again

Answer:

Hi Thorsten,

Thanks for response.

I am working on this issue with my team and will get back to you with an update.

Appreciate your patience.

Best,

Nadia

Answer:

====================End Question=====================

Question: Creating Albums from Photos on web browser - incorrect number of photos

I am using the most updated browsers - Chrome/firefox/Internet explorer - they all have had this sam…

I am using the most updated browsers - Chrome/firefox/Internet explorer - they all have had this same issue:

1. I open up Google Photos.

2. I select as many photos as I think can go into the album - I've had selected 1088 photos, but only 1086 are put into the album. I've selected 493 photos, and put 487 in the album. I'll have selected all 24404 of my photos and only 20000 go into the album. So I think 20000 is the limit, so I'll select less than that, say 5000 or so photos, and I'll get an error in the lower left corner of my browser, "trouble creating album". So I'll select a fewer amount, then a fewer amount. I remember that 500 is the max number of photos selected at a time to download, so I'll select less than that amount, 480, and create an album. I'll rename it to the dates I selected, and only 470 photos appear in the album. I'll work on this for hours trying to ensure that every single photo is downloaded to these albums. I'll download "Backup and Synch" and it will only download 10028 files, or 13.7 GB which is less than my 15GB free space, however, on Google Photos it says i'm only using 6.1 GB, but when I open the Google folder, it'll show the 13.7 GB files.

3. So I've tried varied means of downloading using GOOGLE, i've tried to manually select my photos to download, and your WEB app keeps messing up. I've spent hours trying to download these photos to no AVAIL, and i'm beginning to think - after looking at all the problems people have with Google Photos, that you guys bit off way too much to chew, and are regretting it that you've also backed off your support. But since your synch doesnt work, and because I can't download my photos without regretting using Google - I'm going to recommend to everyone to NOT use a google phone if you like your pictures, I'm going to use a different sync for photos on my phone - such as One Drive, or Dropbox, and yes, I'm going to twitter, facebook and other social media to scare people away from your unsupported products.

4. Not expecting any offers of help after #3 so just leaving this up here to go unnoticed, unanswered, and a testament of your terrible product support.

Sincerely, an unsastisfied customer

Answer:

====================End Question=====================

Question: No help received from cust support for problem with deleting photos from my Android device

Despite repeated interactions with Google customer support I am unable to get an answer that works. …

Despite repeated interactions with Google customer support I am unable to get an answer that works. My Android tablet is synced to photos.google.com (the photos on my computer). I keep getting messages on the tablet that I'm running out of space so I want to delete photos on the tablet but keep them on the computer. But EVERY time I move a photo on my tablet to trash it deletes the photo both from the app AND the cloud. I know it is not supposed to do that and yet it does. I've interacted with google support via email numbers of time and with several different support people. Some of them are very hard to understand. I follow their instructions to the letter, but the problem is not resolved.

I am extremely frustrated. Anybody else having the same problem?

WCB

Answer:

Hi Walt Barrett,

Google Photos has a option named "Free up space" which will removed synced photos only from your tablet. So use "Free up Space" option instead of deleting photos manually.

Please checkout https://support.google.com/photos/answer/6128843?hl=en&co=GENIE.Platform=Android this help page to know more about "Free up Space" option.

Quick View ( To Free up space ):

On your Android tablet, open the Google Photos app.
Sign in to your Google Account.
Tap Menu Free up space
You'll see how many items will be removed. To delete all the items from your phone, tap Free up.
To see your photos and videos, go to photos.google.com or open the Google Photos app.

Please let me know, if this answer helps you.

Answer:

Free-up space removes the picture-files stored on your tablet and that may help a bit.

But the general problem is that old tablets always have too less space for all apps because everything becomes bigger and bigger after the weekly updates.

So you also need to check which apps can be removed because you never use them seriously. But that hardly makes sense for small apps.

However: the Google Photos app takes a lot of space itself and you don't want to switch-off that fine app.

So there alwas comes a moment that a new tablet is needed.

Hélas.

Answer:

Hi Walt,

I agree with Rinus, I think this is probably more about how much space you have on the tablet. How much gb do you have? Maybe go through the apps you have downloaded and see if there's any you no longer need to have on their.

Google photos wise do you take photos on the tablet? if so the free up space option that Barry mentions may help.

Answer:

Thank you all for the replies to my question. I appreciate it that a lot. At this point, however, I don't believe the real problem has been resolved.... Please bear with me with the following comments even though they are a bit long.

Yes, I understand the 'free up space' options. I've followed several time the specific instructions that Barry and Rinus pointed to. And yes, that can free the space that a picture or two took on my tablet. But I what I really want to do is to remove from the tablet a very large number (or even all, see below) of the total pictures that if have on Google photos without removing them of course from Google photos on the cloud and on my computer.
Yes, I realize that I could buy a new tablet with more storage space. But other than for the Google Photos app it is and has always served me just fine for my purposes. My tablet is the Lenovo TB-8504F (according to the Android "System" page) which, I believe, is part of the Lenov Tab 4 series. It is a wifi-only tablet with no provision for adding memory (and no SD slot). I'm not 100% sure how much GB it actually has - if I read the specs right it may have 1 GB RAM and something like 2 GB flash memory. Obviously not a powerful tablet with lots of memory or memory options.
But - I repeat - it accomplishes everything I need except for Google Photos.
I also use the Google Photo App on my phone (a Galaxy S8) which obviously has significantly more internal storage and the ability to use a SD card for additional space which to date I've not needed.
I used to use Dropbox for my photo storage and backup. When I realized how great Google Photos is I decided to put my photo archive (something like 37 GB) on Google Photos instead. And I paid extra to Google for 100GB of cloud storage.
Apparently the problem is limited storage on my tablet. Actually I do NOT use the tablet to take pictures. Prior to using Google Photos I was able to display the photos on my table that I wanted. But apparently it does not allow me to get the benefit of the Google Photos app for displaying them. Apparently it also does not allow me to just display on my tablet just a small portion of my photos stored on Google cloud.
I am NOT willing to get a new tablet simply to be able to display photos.
So perhaps a solution would be for me to simply remove the Google Photos app from my tablet. But for some reason I don't see a way of doing that. I did uninstall Google One on my tablet with no problem, but I don't seem to have that option for Google Photos. Is there a way to uninstall the Google Photos App?
Is there a way to disconnect my tablet from Google Photos while still using Google for other things like email?

Thanks in advance for your help

Walt

Answer:

====================End Question=====================

Question: How do I get all my pictures back after Google announced in April 2019 ?

When Google announced by email in April 2019 that changes we're being made I lost over 400 to 500 pics.

Grandchildren,Jewelry Pics inventory,notes,saved text for a court hearing on business. FILES in my email accounts. I have emailed Google but no answer.

Please help Vickey

nortonbizness@gmail.com

Answer:

====================End Question=====================

Question: My canvas is wrong! Can someone contact me please. Can't find a number to call. Thanks

I ordered a canvas well really 3 but one I'm really unhappy with. I need help to fix it. Can someone…

I ordered a canvas well really 3 but one I'm really unhappy with. I need help to fix it.

Can someone contact me please?

This is the way my picture should have come out. 😰

Answer:

Hi Maria,

I suggest that you try to report the issue with the canvas print by doing this:

on your Android device, open the Google Photos app
on the top left, tap
tap Print Store
under "Past orders", select the canvas print you want to contact Google about
on the details screen, tap Contact support here

have you tried reporting to Google the issue with your canvas print as explained here? https://support.google.com/photos/thread/16581086?hl=en&msgid=16617890 More information is available here, see under Report a damaged canvas print https://support.google.com/photos/answer/9463659

Hi Maria,

I suggest that you try to report the issue with the canvas print by doing this:

on your Android device, open the Google Photos app
on the top left, tap
tap Print Store
under "Past orders", select the canvas print you want to contact Google about
on the details screen, tap Contact support here

Is there a way to search only for images that were taken by her so that I can isolate them to delete them and recover storage space?

Answer:

"Is there a way to search only for images that were taken by her?"

The only way I can think of is to search for the device used to take the photos. Seach with the camera name as shown in the info of the photo.

But there is no need to delete them if you use RECOVER STORAGE in https://photos.google.com/settings. That will convert all photos/videos to "High Quality\

Answer:

Hi Aaron,

Welcome to the Google Photos Help Community!

At the moment we can only delete them manually. However, to delete pictures of your kids, using the search option you can select the face label of your kids and delete them manually. In case if you don't wish to delete pictures and manage the storage limit you may want to perform recover storage. Please note that this will convert the original uploads to High quality.

Let me know if you've any further questions.

Best,

Catherine

Answer:

Thanks for the reply. Do you know what the search string would be if I wanted to search for photos taken by a specific device. Might be tricky since my wife and I both own a Pixel 2.

I do not want to delete all pics of the kids since half of them were taken on my phone and the other half with my wife's phone.

Why isn't there a way to search for pics not taken with the owners device.

Answer:

"Do you know what the search string would be if I wanted to search for photos taken by a specific device."

As said, I think "as shown in the info of the photo". Open the info panel for one of the photos to see how it is indexed in Google Photos. I hope yours is different, otherwise I see no solution. But why do you not consider the "recover storage" option ? Quality is fine in my opinion. See:

http://www.androidpolice.com/2015/09/12/deep-dive-google-photos-not-grandmas-photo-album/
http://www.huffingtonpost.in/arpit-verma/bursting-the-myth-of-comp_b_8902076.html

Answer:

I know that the quality if fine but with the Pixel we get unlimited original quality photo uploads (taken with your device) so I feel that converting all of them is a step backward.

Answer:

====================End Question=====================

Question: can anyone tell me which offloading framework is google using for google photos application

This question is about research on mobile cloud computing

Hi Sumanth

Thanks for posting to the Photos Forum. Your question may be better answered by these resources:

1. Visiting the Photos section of Google Developers to learn more about behind-the-scenes of the Photos app APIs

https://developers.google.com/photos/

and

2. Visiting the Google Cloud Community

https://cloud.google.com/community/

Hope this helps!

Joe

Answer:

====================End Question=====================

Question: Recovery Photos from Google Photos

Hi I had accidentally deleted my photos permanently from Google photos which caused me to the deleti…

Hi

I had accidentally deleted my photos permanently from Google photos which caused me to the deletion of the photos from my Android phone.

Is it possible to recover my photos back ?

thanks and regards

amit

Answer:

Hi Amit Debnath,

There is no way to recover the permanently deleted photos.

However please give a try for following methods to recover deleted items,

Visit https://get.google.com/albumarchive and search for your photos
There is a small chance that you can restore the photos using a recover deleted photos app.

Please checkout https://support.google.com/photos/thread/133988?msgid=134011 for more details.

Answer:

Hi Amit Debnath,

There is no way to recover the permanently deleted photos.

However please give a try for following methods to recover deleted items,

Visit https://get.google.com/albumarchive and search for your photos
There is a small chance that you can restore the photos using a recover deleted photos app.

Please checkout https://support.google.com/photos/thread/133988?msgid=134011 for more details.

Answer:

====================End Question=====================

Google photo QA

Tuesday, May 3, 2022

I worry that someone has spread the photos from my google account basically entire folder.

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