Google photo QA: How I do my backup photos

Question: How I do my backup photos

9,86E+09

Hi Hanumant,

these instructions explain how to back up your photos using Google Photos https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1

Hi Hanumant,

these instructions explain how to back up your photos using Google Photos https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1

Hi Sunaina,

I'm sorry for your lost phone and photos. If auto backup was turned on in the Google Photos app you might be able to access your photos by visiting the photos.google.com website and signing in with all your Google accounts if you have more than one.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How to stop videos automatically playing

Why on earth has photos suddenly started playing videos without asking? How do I switch this extreme…

Why on earth has photos suddenly started playing videos without asking? How do I switch this extremely annoying feature off? No competent developer would make the assumption that users want videos to auto play. If I can't switch it off please suggest a different photo app I can use.

Thanks

Roger

Answer:

Hello Roger, the video preview playback on the Photos stream cannot be disabled.

You can try other photos app, there are a number of them on the play store.

Cheers

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Google, Samsung, LG and others started to think like gods, they ignore users freedom and preferences. I'm thinking about get back to my Symbian phone.

Answer:

Hey friend, there is a way to stop it. I don't know why no one knows this. You click on the video, make sure it's the actual video, not the preview of it. Then tap the three dots in the top right corner. There you will find a tab to disable the loop.

Answer:

I just noticed this new very annoying 'feature' today, and the original poster is 100% right, imho. There's nothing wrong, with adding such a feature, but "user choice" should have been a paramount consideration. That would have required adding a configuration switch in Settings, a task I'm sure Google would be up to.

C'mon Google, listen to your users!

Answer:

Hello Roger, the video preview playback on the Photos stream cannot be disabled.

You can try other photos app, there are a number of them on the play store.

Cheers

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: will deleting photos in Google Drive delete them from google photos as well?

i am trying to delete photos from a google photos folder that is on google drive. they are supposedl…

i am trying to delete photos from a google photos folder that is on google drive. they are supposedly safe and separated from google photos because they are not synced anymore and i want them to stay on google photos after deleting them from drive. can i delete them with no worries of them being deleted on both platforms?

Answer:

Yeah, it's safe to remove Photos from Google drive without worrying about it being deleted from Google Photos. It's separated now

Answer:

You always could have deleted the optional GP-folder in Drive without causing losses at Photos.

But it takes no storage in your account, so there is no good reason for deleting because these folders can be more easily synced to computer for having a secundary backup until July 2019.

That can be done via the Drive-section in the Backup & Sync app.

If ready, the app can be stopped and then the GP-folder can be deleted (also from trash on Drive).

Answer:

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Question: Free up space not working

Free up space not working, on Android Zte blade. It worked in the past, and I've only noticed this m…

Free up space not working, on Android Zte blade. It worked in the past, and I've only noticed this morning that it's no longer working. I've even rebooted the phone, turned off and on WiFi, checked for updates. It appears there was one within the last three days. I did confirm that it is backing up the photos, but when trying to free up space it says it can't until they are backed up

. I'll attach a screen shot.

Answer:

Same here.. I took pictures and videos last night, they got backed up to my google photos (I see them) but clicking on free up space does nothing. They don't get deleted from my phone.. why?

Answer:

Possible workaround is use "Delete from device" menu option for every pic. It's different from using the Bin because it won't touch the backup.

Answer:

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Question: I want share all my photos with my partner even after deactivation how to share without downloading

After deactivation I want to share my google photos with my partner without downloading all the medi…

Hi Devika,

I recommend that you share your photo library with your partner as explained in these instructions https://support.google.com/photos/answer/7378858?co=GENIE.Platform%3DAndroid&oco=1

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Easy Upload to Google Photos

I used to use Picasa to upload selected photos to my Google account for sharing (I take loads of pho…

I used to use Picasa to upload selected photos to my Google account for sharing (I take loads of photos and only a small percentage make their way to my web albums). Picasa used to be great - it looked at folders and allowed me to select photos as I was going through them an then upload to an album (that defaulted to the folder name, though I could change it).

Is there only me that thinks this is useful to have - I don't really want to upload ALL my photos from a trip to Google nor do I want to spend hours doing it. The web backup is woefully poor (like something to upload to the web from the late 90s) and don't even get me started on the abomination that is Google Backup and Sync - It doesn't cater for backing up from files on a drive that isn't always connected, nor really for one off uploads.

Oh, and on my PC it fails more times than it works (yes, I've checked the usual and they are all fine).

All I wanted was a simple way of uploading photos.

Uploading to Google Photos is rubbish - I can't even create an album and then upload photos (from different days - though all one folder) into it - I have to upload the photos, then create the album, then select the photos I want to put in it.

Google has some of the brightest minds on the planet working for it yet in some areas seems sadly lacking...

...or is it just me?

D.

Answer:

There is a simple way, just because you don't want everything like most people. So when you select the (edited) pics you want share via Google Photos, just press Export at the bottom, select the uploadsize (in Picasa it was 1600px) and quality (automatic is okay) and if movies are included, select that they will be exported at full size. Then start export and upload the exported files directly into https://photos.google.com and when the uploading is completed, you can create a new (shared) album or add to an existing album.

That's all.

PS: you also can upload full size now (much slower of course, but that maybe not a problem for you), because having free storage is determined by your selection at https://photos.google.com/settings and not by Picasa anymore.

PS: don't use Backup & Sync in combination with Picasa.

Answer:

Dave,

To start with: it's not just you. But it's not that difficult to continue using Picasa and upload manually. I recommend the following workflow:

Continue using Picasa for

Local organizing and editing
Renaming in the order you want (to keep the order if someone downloads the album)
Add Captions when wanted (adding them in Google Photos does not add them to the photo: they are lost when downloading the album)
Change the date, especially for old (scanned) photos to get them in the correct order in Photos

Upload photos you want in Google Photos manually

get an edited copy by "Save" or "Export" ("Export" automatically gets the exported folder in Windows Explorer after exporting).
Upload manually:

Drag & drop selected photos to https://photos.google.com/ or use the UPLOAD button in https://photos.google.com/. Immediately after the upload you are prompted to add the photos to a new or existing album
or drag & drop directly into an existing album or the "Add photos" icon in an album

"I don't really want to upload ALL my photos from a trip to Google nor do I want to spend hours doing it."

There is no need when you adapt your workflow.

"I can't even create an album and then upload photos"

You can with a little creativity:

Upload one photo and add it to a new album
Drag & drop the remaining photos in the album

Answer:

Sorry guys, just realised that though I thought I had replied from my phone, the reply hadn't actually been submitted.

I appreciate the methods you suggest and can work with them to some degree but using Export in Picasa seems a little overkill as it creates duplicate files on my HDD which take up space (I know I can delete after uploading) - it all just seems a little ham-fisted to do something which was real easy to do before.

Cheers

Answer:

You have no choice Dave and using some temporary space on your HDD is no argument.

Else you need to save your edits and then your originals go into a hided folder.

Just start, because you never will get the internal uploader at work again.

Answer:

I sympathize wit the originator of this post as a cyber challenged senior (MAC user) who found Picasa very friendly and easy (for me) to work with for editing sharing and organizing my pictures of family and travels. I am now struggling to deal with the impact of Google's removal of of the UPLOAD (Green Button) function in Picasa.

If I "upload manually" by "Saving" or "Exporting" an album that I have edited and organized in Picasa where do I go to find the exported folder?

If my album has 100 or more images do I then have to "drag and drop them individually to

https://photos.google.?

After having uploaded from Picasa to Google Photos in this way will I then have to re-organize my album because Google Photos has rearranged them chronologically?

Thank you!

Answer:

@Peter

We can't help that you still are cc (computer challenged) after so many years and we can't prevent that Google does ugly things and they have no simpler alternative either.

But here I have a printable document which explains the method step-by-step: Picasa-upload

Written for Windows, but that will not differ very much - unless you also can blame Apple for being abnormal :-)

If you did shuffle your picture-order in Picasa, you will get into troubles on Google Photos now because they will get uploaded chronologically. You can correct that order manually via Edit album under its 3 famous dots, but that will be a burden unless for a few small corrections. So do forget about: the people viewing don't even know that.

I am sorry, but we can hardly do more for keeping the old Picasa-users running.

Good luck

Answer:

@Peter

My answer is not meant to be snarky and we all are volunteers here who try to help a bit - Google is nowhere.

Bedtime here / sorry / Rinus

Answer:

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Question: Muhammad Nadir

I found pic

Hello Muhammad,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

Hello Amanda,

i need to recover my photos from google photos but the thing is i cant see any photo in my trash.so is there any way that i can recover my those photos which are not in trash as well anymore

Answer:

Hello Muhammad,

Thanks for writing back.

It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: Rabindar nayak

7,63E+09

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Question: Backup and Sync with Scheduler - taskkill?

I'm trying to schedule Backup and Sync to start at night and stop again in the morning. I've managed…

I'm trying to schedule Backup and Sync to start at night and stop again in the morning. I've managed to get Windows Task Scheduler to launch it on schedule, but in the morning the command I've got set for killing it isn't working. If anyone can point me in the right direction?

It may be that I've got two google accounts set up. Each are backing up a different set of folders. When it launches it does open to instances, but when I check in the morning one copy of Backup and Sync still remains running. It kills my internet until I manually close it. I tried setting the schedule to repeat again after 5 minutes but it still leaves one open. Any ideas?

What I'm using is taskkill.exe with /f /im "googledrivesync.exe"

Answer:

Do you mean that you have two apps running in parallel on different accounts?

Or on different computers?

And both free & unlimited??

I do think that Google Photos is created for personal use and sharing with family & friends.

So Google may have unknown limits for uploads per account per day.

The only thing I can advice is to moderate the network usage under the accountssettings in the app.

Then they can left running the whole day without killing your internet for other tasks.

I have no experience with Task-managers, but I don't have good feelings about killing a backup-app that way.

No Google here - just poor volunteers.

Goodnight

Answer:

Thanks Rinus,

Although I haven't been able to find out the correct syntax for the task scheduler, I am now leaving the backup to run all the time now, with lowered bandwidth use. I'm not sure the best speed to choose, but I'll tweak it a little util I find a fast speed that still allows my internet use to feel unrestricted.

(Yes, I'm using two google accounts on the same PC, both free, unlimited, and both open their own Backup and Sync app when you launch it once)

Answer:

Okay, but I still have bad feelings about two Backup-apps on the same computer (or IP-number).

What is your impression?

Or do they seldom need to upload new stuff simultaneously?

Answer:

Do you mean that you have two apps running in parallel on different accounts?

Or on different computers?

And both free & unlimited??

I do think that Google Photos is created for personal use and sharing with family & friends.

So Google may have unknown limits for uploads per account per day.

The only thing I can advice is to moderate the network usage under the accountssettings in the app.

Then they can left running the whole day without killing your internet for other tasks.

I have no experience with Task-managers, but I don't have good feelings about killing a backup-app that way.

No Google here - just poor volunteers.

Goodnight

Answer:

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Question: How can I get my photos from my old email to my new email

I'm trying to get my photos from my old email address to my new one

Carla, can you sign into your old photos account?

If Yes, then read more on this feature here https://support.google.com/photos/answer/7378858?hl=en

Answer:

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Question: Can I recover personal photos that were stored in a now deleted work Google account?

Can I recover personal photos and videos stored using Google photos from a deleted work Google accou…

Can I recover personal photos and videos stored using Google photos from a deleted work Google account? The account was only recently deleted and I didn't think to copy them to a personal Google account. I couldn't log in with my previous work details to see if they were recoverable. Now that I have updated my Google password etc there are no items in the bin. Can you help? I'm hoping I haven't lost valuable personal data. Thanks

Answer:

Hello Julian,

Thanks for posting in the Google Photos Support Community.

You'll have to download all the photos from the old account to your device and the upload them to your new account.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: Hello I I want my SD card to be used as storage device instead of the inbuilt phone memory

Free up phone memory

Hello Egwu,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

My issue is with the Google Photos app on Android. I use to be able to edit a photo and the edited photo would remain on the Micro SD card. Now the edited photo is going to the internal drive. Why??

Answer:

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Question: How do I get back 5 months of photos that just didn't back up? Jan-may have not backed up

I've tried to repack up the photos, turn off and turn back on backup setting. It says all back up is…

Hello Ashley,

Thanks for posting in the Google Photos Help Forum.

I understand and I'll be happy to help. It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: I would like to know if you can let me know what does this looks like what I have on my arms.

Show you a photo of what's on my arms

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Question: Turn on location for Google photos

Turn on location for all pictures always

Hi Cole Zimmerman,

Please you please tell me more about the problem you are facing?

Are you want to turn on/off location for Google photos? or is location not working in Google Photos?

Answer:

Hi Cole, location is usually an option in your camera settings, there should be an option to Save location as per...

Answer:

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Question: backup my photos

I miss you

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Question: Emptied Trash and Archived Photo is gone from google photos.

Contacted support center but they said they have no access to google photos. I backed up the photo, …

Contacted support center but they said they have no access to google photos. I backed up the photo, move to archived then deleted from device and emptied trash. Now its gone not even in archived.

Answer:

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Question: Created movies are choppy/laggy (dropping frames)

Created movies are choppy, lagy, not smooth. It looks like frames are being dropped. One can see it …

Created movies are choppy, lagy, not smooth. It looks like frames are being dropped. One can see it when watching them online or after downloading as well (on Android phone or on Linux). The source movies are OK.

Examples are here:
https://photos.app.goo.gl/LTtHsABHggejApgs8
(three sources and one choppy video created)
The sources were uploaded with "High resolution" option (not original) and are 1920x1080@30 (Video: H.264 / AVC, 9237 kbps; Audio: MPEG-4 AAC, mono, 44100 Hz, 96 kbps).

You can see there that these sources (later called "FullHD faulty sources") are nice and smooth. They are just OK. However end movie created by Google Photos drops frames, has jumps, lags... I am not sure how to call it.

In the same time movies created purely from videos in UHD size (30 fps) on Galaxy S6 are okay.

Movies created from mixed videos (so the "FullHD faulty sources" and Galaxy S6) are mixed - parts coming from S6 are okay and parts from "FullHD faulty sources" are laggy/choppy again.

I tested two different devices making FullHD videos - Android phone and some action camera. Google Photos is creating choppy movies from both of them.

Happens on many recent versions of Google Photos for Android. Last tested: v3.22.0.199313804

Answer:

Hello Krzysztof,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Let me know how it goes.

Regards,

Amanda

Answer:

I tried this already.

Clearing App data caused that all my Google Pictures are now duplicated. Seriously. All images from last year - that's pretty a lot - got second copy in Google Photos. That's not an advice I would expect...

Application is updated to latest available (I wrote the version number in previous post)...

Answer:

Hello Krzysztof,

Thanks for writing back.

Google Photos has identical duplicate detection, where if you have uploaded photos to Google Photos already, it will not re-upload the same photo (each photo file has a unique "Hash" that allows us to determine this).

Hence, Google Photos avoids uploading duplicates, when different upload methods or devices are used, as long as the photos aren't edited. There is no easy way to remove duplicates, but some of the following may help:

You can delete duplicates manually, for example in https://photos.google.com/ where they should be next to each other.
The problem is however which one to delete:

one photo may be edited, the other not,
one photo may be in an album, the other not.

When the upload dates are different (for example when you uploaded long ago via Picasa, and now again using the Desktop uploader). It may be easier to delete the duplicates in https://photos.google.com/search/_tra_ where they are sorted by upload date.
There are more ways to get a useful search result, for example the device from which they are uploaded.
See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-search-for-photos
Since very recently it is possible to delete photos directly from an album. Go to "More options" (3-dots icon), and use "Move to trash"
When you uploaded in the free "High Quality" and have your photos in albums, it may be wiser to simply ignore the duplicates in the library.

It does take approximately 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. It's possible that Google Photos is merely scanning your library again, the scan will take some time, but it shouldn't re-upload the photos entirely as duplicates. The app may look like it's doing this but it's actually doing a re-scan of the photos.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Removing wrong faces from album using auto add feature.

I want to use the auto add feature for a few albums to automatically add pictures of certain people …

I want to use the auto add feature for a few albums to automatically add pictures of certain people but I have one doubt. Unfortunately, Google photos occasionally tags the wrong person in a picture. For example: I want to automatically add "John's" pictures to an album, so I set the option to do it. But if Google photos makes a mistake and think it's "John" in a picture that is, in fact, of "Brian\

Answer:

@Marcus

"If I correct the face tag in the people's section, will it be auto removed from the album or do I have to do it manually?"

Since Google does not inform us, the only way to find out is: try. I have only one such album but did not find any photo that should be removed. Thus if you try and find out, please let us know.

"If I correct the face tag in the people's section, will it be auto removed from the album or do I have to do it manually?"

Since Google does not inform us, the only way to find out is: try. I have only one such album but did not find any photo that should be removed. Thus if you try and find out, please let us know.

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: Yes please backup my photos

Yes backup

Hello Pawan,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to backing upyour photos/videos from your Android device to Google Photos? If yes, to Backup your photos/video, before you start, make sure you're signed in.

Open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

If you see a message asking to allow the app to access your photos:

Open the iOS settings app tap Privacy Photos.
Turn on Google Photos.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Here's a useful help article to know about backing up photos and videos to Google Photos.

If no, keep me posted.

Regards,

Amanda

Answer:

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Question: I just got a notification telling me that somebody viewed my pictures. I wanna know what pictures h

I tried to have answers but couldn't

Hi Muhammad,

the notification you got includes the name of your album whose photos were viewed and no other information is available.

Did you have installed Backup & Sync on your computer and just have started it without any knowledge?

Please give us the 3 numbers you see at https://www.google.com/settings/storage under Details.

Answer:

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Question: Google photos freezes

App keep freezing

Hello William,

Welcome to the Google Photos Support Community.

I understand how important Google Photos is for you and I'll be happy to help.

Could you please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue?

Let me know how it goes.

Cheers,

Amanda

Answer:

Hello William,

Thanks for writing back.

Here are the steps to install/enable the app on your phone:

For Android:

Open the Google Play Store app.
Type the name of the app in the search box at the top.
Click on the app you're looking for.
If you see Enable, tap on it to get it back on the main screen.
If you see Install, please install it on your device as it might have been uninstalled.

Alternatively, you can locate this app (if it's not uninstalled) in your device's settings (Go to Settings > Apps or Application Manager > Photos > Enable > OK).

For iOS:

Sign in to the iTunes Store.
From the Home screen, tap App Store.
To browse the App Store, tap Apps (at the bottom).
Scroll then tap the desired category (e.g., Top Paid, New Apps We Love, Top Categories, etc.).
Tap the app.
Tap GET then tap INSTALL. ...

Let me know how it goes.

Regards,

Amanda

Answer:

Hello William,

Welcome to the Google Photos Support Community.

I understand how important Google Photos is for you and I'll be happy to help.

Could you please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue?

Let me know how it goes.

Cheers,

Amanda

Answer:

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Question: here my question is that in the browser there no security for google photos,

if once we login for the gmail on any browser further google photos are also access easily by operat…

if once we login for the gmail on any browser further google photos are also access easily by operator. so my point of view this is not a 100% secure.
because of one time login after user doesn't go to logout daily ,so in between other people can be access and may be they can miss use.
so my point is that to inform to google photos organizer or coder that here should be require one more password to access the google photos. its good for our privacy
so i hope it to be reform it. thank you !

Answer:

Google made it easy to access their different services with a single login, but the downside is that all services are accessible indeed. I doubt that they will change this policy, but you can submit feedback to the team to suggest it.

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

Answer:

====================End Question=====================

Question: Used a friends chromebook. 1st time. Can I tell if she can access my acct?

changed password

Hello Virginia,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

====================End Question=====================

Question: Haw do you

RéRestaurant

====================End Question=====================

Question: Storage error and google photos keeps asking for iTunes password every time I open the app

I have been paying £2.49 for 200gb of storage yet both accounts are saying I have only 15gb and that…

I have been paying £2.49 for 200gb of storage yet both accounts are saying I have only 15gb and that I'm near the limit!! When I try to buy more storage it says error.

And when I open the google photos app I keep getting asked to enter my iTunes password every time it's annoying

Answer:

====================End Question=====================

Question: iPhonexr 无法使用谷歌相册同步照片

1.重载过手机; 2.卸载了软件重新装（原本可以的，某一天起来后突然不可以）

====================End Question=====================

Question: High res photos, or original Pixel images are being counted against my account

Almost all my photos where taken in one of the following conditions: A non pixel device which took a…

Almost all my photos where taken in one of the following conditions:

A non pixel device which took an image and the setting was to backup with high quality in order not to be counted against the quota
A pixel device which took an image and the setting was to backup with original quality, and since this is a pixel device it shouldn't be counted against the quota
Sync photos with a partner, which were take by one of the above options as well, and where not deleted and the partner didn't stopped the sync *

but still I have around ~12GB of used storage of photos only

Having said that, I'm sure that there are few photos which have been saved with the original quality and weren't taken with a Pixel device, and some that were deleted by my partner. But I'm sure it is not ~12 GB worth.

My partner is suffering from the same problem.

So my question is, what takes 12 GB of my quota?

I think the following data might help identify the problem:

When those quota increments have happened?
Which photos/videos are being accounted for this quota

I'm aware for the Recover storage option, but I wouldn't like to reduce my photos resolutions if I don't have to. Buying a Pixel phone should have assured me that.

Google is encouraging using the option below, and after 2-3 months of talk with the Drive time, they couldn't give me any information about the matter, and they referred me here.

I hope one of you out there can help.

Thanks,

Similar to this question
https://support.google.com/photos/forum/AAAAzDQC9KEMwUSn9dg084?hl=en

* From your support page:
https://support.google.com/photos/answer/7378858?co=GENIE.Platform%3DAndroid&hl=en
Any photos you save from a shared library won't take up storage, unless your partner stops sharing their library with you, or deletes the original copy.

Answer:

Unfortunately Pixel support have not done you any favours directing you to the Google Photos Community as we are a team of volunteers with no direct access to Google Photos support. Our role is geared around sharing experience and we have never been able to provide a fix for this issue and most of the points we have picked up have been adequately covered comprehensively by yourself.

The only other things picked up from the Pixel forum are:

"Free storage only applies to photos uploaded from the Pixel by the primary account holder and sometimes a user's previous device is still registered, if you go to https://myaccount.google.com/device-activity to see if you have any old devices registered against the primary email, if so remove them"

Even if they are in use I would recommend removing them for now as they can be used again later.

"Free storage may not apply to Manual backup as with the option disabled the settings may be overridden and default to the web settings"

Why Pixel support can't interrogate your account to determine the primary account I just don't know, or even internally raise a ticket with Google Photos if they believe it is in their area.

Please let us know if you resolve the issue so we can share with other users.

Regards,

Peter

Answer:

Thanks to both of you.
A much as I think a community is a good thing, I do believe Google should take ownership on customer support for things the community can't. I'll try reconnecting them. I'll keep you all updated.

Answer:

====================End Question=====================

Question: Добавление фото с человеком в его папку.

Как я могу добавить фото человека в его папку, если само приложение не добавило? И как создать новую…

Как я могу добавить фото человека в его папку, если само приложение не добавило? И как создать новую папку для человека? Это вообще возможно сделать самим, или только приложение отвечает за эту функцию?

Answer:

Selestia Morgan,

Please checkout this page,
https://support.google.com/photos/answer/6128849?hl=ru&ref_topic=6128848&co=GENIE.Platform%3DAndroid&oco=1

Answer:

====================End Question=====================

Question: I try to create email with certain name but come out that username has been taken, but can't sign in

I try to sign in but the output that google

@Laura,

This seems like a topic for the Gmail Help Forum https://productforums.google.com/forum/#!forum/gmail

Answer:

====================End Question=====================

Question: Accidently deleted my photos

Everything

Hi Jen Preist,

Please check your trash folder. You can restore those deleted photos/videos, If you can find those items in your trash.

Answer:

Jen, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

====================End Question=====================

Question: Hiii ... bye mistack my Google bin empty how can i restore photo???? Plss help me

I cant understand what can i do coz my most important photo deleted.. I l check google bin agine and…

Hi Harita,

Please review the following information in case there are any options you haven't yet tried.

1. Check your online account - photos.google.com

If your photos were successfully uploaded to your online Google Photos account they may be available there. Try visiting photos.google.com and searching for them. If you have more than one Google account, check all of them.

2. Check the trash - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos.

3. Review other options

if you previously used Picasa, visit picasaweb.google.com and search for your photos.
have you made any backups of the photos on your phone, camera, computer, or elsewhere?
there is a small chance that you can restore the photos using a recover deleted photos app (Android). I haven't used them myself so have no specific recommendations. There may well be more app options if you visit the appropriate app store and try other search terms. I don't see any similar apps on the iOS store, but you could check yourself.
you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
If you ever shared the photos with anyone else, it's possible they may have a copy they could share back or send to you.

Good luck, and do post again if you need more detail on any of the above points.

Sandie

Forum volunteer

Answer:

Hello all,

Welcome to the Google Photos Support Community.

@Sandie - Thanks for pitching in to help.

@Harita - If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

Please let me know if you have any questions.

Regards,

Amanda

Answer:

====================End Question=====================

Question: How do I backup "Memories" from my iPhone to Google Photos?

I have backed up my pictures, but don't see the "Memories" videos anywhere.

Hello Marci,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better?

Are you referring to backing upyour photos/videos from your Android device to Google Photos? If yes, to Backup your photos/video, before you start, make sure you're signed in.

Open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.

If you see a message asking to allow the app to access your photos:

Open the iOS settings app tap Privacy Photos.
Turn on Google Photos.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Here's a useful help article to know about backing up photos and videos to Google Photos.

If no, keep me posted.

Regards,

Amanda

Answer:

====================End Question=====================

Question: Is tagging photos on the horizon? Seem not as its been huge request for years. Please why?

Tagging photos?

Depends what you mean with tagging, but for normal keywords Google Photos has no facilities. And even if these tags are added in your software before uploading, Google Photos does not show them and can't search on them.

Of course I can say: just send a feedback, but basically Google is not interested simply because just a few people in the world do understand their importance.

So forget about, but you can add a few important words into your captions (you can do that on Google Photos also), because these words will be found.

Answer:

Depends what you mean with tagging, but for normal keywords Google Photos has no facilities. And even if these tags are added in your software before uploading, Google Photos does not show them and can't search on them.

Of course I can say: just send a feedback, but basically Google is not interested simply because just a few people in the world do understand their importance.

So forget about, but you can add a few important words into your captions (you can do that on Google Photos also), because these words will be found.

Answer:

====================End Question=====================

Question: Many of my photos are not yet received,even I back up them.Please resolve my issue.

Because,thise pics are my memmories

The visit photos.google.com all successfully backed up photos will appear there. You can also download the app from the Playstore to view your photos

Answer:

Dear sir/madam,the photos which were send by you through link based on my mail id,I have lost some photos in the month from august,september,october and few photos from the month of june and july.I kindly informing you that those photos are my memmories in my carrieer and I am requesting you,please recover my total photos.

I hope you got my point and waiting for your reply.

Thanking you.!

I hope you got my point and waiting for your reply.

Thanking you.!

Answer:

====================End Question=====================

Question: I am trying to retrieve old photos

Uui

====================End Question=====================

Question: WHY do I have so many duplicates of my photos? How do I get rid of them and prevent this from happen

There are thousands! No time to delete individually.

"WHY do I have so many duplicates of my photos?"

How should we know with no information about your workflow ?

"How do I get rid of them"

There is no easy way. See this link.

Answer:

====================End Question=====================

Google photo QA

Tuesday, May 3, 2022

How I do my backup photos

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