Google photo QA: I want to clean up my audio storage

Question: I want to clean up my audio storage

I'm trying to use audio of a video for a ringtone

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Question: My phone is reset and all files are deleted can i get those files

I can't find my deleted files in Trash how can I recover all files

Hi Nikita,

do you see your photos on the photos.google.com website? Be sure to sign in with all your Google accounts if you have more than one.

If these photos are still in your trash/bin then you can just go into there and restore them. If you deleted them from there you won't be able to recover them from Google Photos. Sorry.

Answer:

Hi Maricar,

If these photos are still in your trash/bin then you can just go into there and restore them. If you deleted them from there you won't be able to recover them from Google Photos. Sorry.

Answer:

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Question: RAW image backup

My Samsung S8+ shoot RAW images (.dng). I want them to be backed up on my Google Photos account usin…

My Samsung S8+ shoot RAW images (.dng). I want them to be backed up on my Google Photos account using the original file size. But lately, I found out that my images are not backed up to its original size. The file is 25MB but when it was backed up to Google photos, it became 1.75MB and I noticed the quality has decreased. Is this a bug or thats just how Google Photos treat RAW files

Answer:

Not sure about this one, but from web upload experience original means identical in size. I would expect Android to behave the same, are you sure you have the correct setting in the app backup & sync settings. Not the online settings which only applies to direct web uploads. Also assuming you have never used the recover storage command on the web.

Answer:

No it's not a bug.

Google Photos treat all kinds of photo formats like that, whether it's RAW file or JPEG file, and no matter it's 10MB or 400 KB, Google Photos will always compress your uploaded photos to a more smaller size.

Answer:

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Question: I just deleted my photos from my device, Google account and trash, looking to recover these photos

verReco

Hi Rajnibadoni,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: How do I copy automatically the image info field into photo book captions?

I have a Google Photos album where I have already added a descriptive text into the Info field of ea…

I have a Google Photos album where I have already added a descriptive text into the Info field of each photo. Now I would like to make a Photo Book out of this album, and I would like to have photo captions. Unfortunately, it seems that book captions are empty by default, even though each photo already comes with an Info text.
Question: How can the Photo Book be made to copy captions automatically from the preexisting image Info field?

Answer:

Hi Ole,

I'm sorry, there's aunfortunately no automatic way of copying the descriptions of the photos into the captions of a photo book. You may send your suggestion to the Google Photos team as explained in these instructions https://support.google.com/photos/answer/6156065

The only workaround, as you noted, is to manually copy the descriptions.

Hi Ole,

The only workaround, as you noted, is to manually copy the descriptions.

Answer:

Hi Skand Manjul,

Can you please confirm that you are using the same email id to check the google storage?

It maybe possible that the extra storage is capture by gmail spam and trash folder or drive's bin. So just clear the junk data and check again.

Read this https://support.google.com/drive/answer/6374270#drive_space help article and follow the steps.

Regards,
Barry Allen.

Answer:

I am really glad you are helping me.

I checked the bin and it literally had 5 pics that I also deleted. And yes I am using the same mail id.

And I checked the storage again and now it is showing full I don't know why and what to do please help. I really appreciate .

Answer:

Hi Skand Manjul,
You are using two different accounts. It seems you have deleted photos from one account and checking the storage in an another account.
Can you please recheck the photos in the same account ( same email id ) ?

Answer:

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Question: Where can i find the "safely backed up" photos that I cleared from my gallery? I don't know where!

I've looked through all my Google accounts to see if there's any way I can get those pictures becaus…

I've looked through all my Google accounts to see if there's any way I can get those pictures because they were "safely backed up to my Google account" I just want to know how I can view them and get the ones I need back. Please help.

Answer:

Hi Ale,

did you delete any photos? I recommend that you look for the photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

This applies to all use cases: Search photo albums (Web/Android/iOS), Add photos to existing album (Web/Android/iOS).

Imagine you have hundreds of photo albums. While browsing through your photos, you see some photos that you would like to add to an existing album. You end up scrolling through a mysteriously ordered list of photo album names searching for the one album in mind. This is so annoying.

Please try this yourself in a Web browser and on a mobile device to understand what I mean.

This question has been asked before in Google Photos Help Forum and Google Photos Help Center, but all discussions seem to be locked and forgotten.

To me, implementing the following two features seems to be quite easy. I'd highly appreciate if the Google Photos team would take care of this in the near future:

- Offer a possibility to easily and quickly search by album title, at all touchpoints (browse photos, add photos to album...) and on all platforms (Web/Mobile).

- Offer a possibility to sort albums by names, at all touchpoints (browse photos, add photos to album...) and on all platforms (Web/Mobile).

Answer:

Hi Johannes,

album search is indeed very limited, I recommend that you send your suggestions to the Google Photos team as explained in these instructions https://support.google.com/photos/answer/6156065

Please note the old Google Photos Help Forum is locked because a few months ago we switched to this new support community.

Give the albums searchable titles like 2017 Italy. As soon as you type Ita... maximum 10 albums with Italy somewhere in the title are shown. You may add a second term to refine the result.
To add photos to an older album you (surprisingly) can use the "Find" function of the browser (Ctrl+F).

Answer:

Hi Johannes,

album search is indeed very limited, I recommend that you send your suggestions to the Google Photos team as explained in these instructions https://support.google.com/photos/answer/6156065

Please note the old Google Photos Help Forum is locked because a few months ago we switched to this new support community.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: All of the videos are slide shows that I have backed up to my Google photos says cannot play video w

I have tried everything from sharing downloading restarting my phone putting in a new SD card nothin…

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: My location is suddenly having a different name. It must be MEGHANA & SHALINI APARTMENTS

Google location

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Question: I want to save and synhc hotos to my SD card,b bbq

I'm trying to backup and sync photo s to my SD card on my lg phone

Hello Deborah,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Where are the photos stored at the moment? Are they in your device storage or Google Photos (cloud) storage?

Keep me posted.

Regards,

Amanda

Answer:

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Question: I can't find some photos and videos, I uploaded on November 1 and 2. I've checked the trash..

I have checked my trash in Google photos, drive and my phone Gallery.

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Question: Remove duplicate photo uploads by collaborators

I am in a bit of pickle. My friend and I created two different shared albums on Google photos and af…

I am in a bit of pickle. My friend and I created two different shared albums on Google photos and after realizing that, I added all his shared album photos into mine which inadvertently replaced his picture credits with mine and also added his photos to my library. Now, after realizing my mistake, I removed all my library photos from the album and allowed him to add his photos to my shared album and then I readded the pictures to the shared album creating duplicates of his photos. How do I remove the duplicates that I added? and Is there a way to revert back to my original library?

Answer:

Hi Parthpatel643

Thanks for posting to the Google Photos Forum.

Unfortunately, there is not an easy way to simply revert back to your previous Photos library once you've added those images - especially if they are spread through various days, months and years.

IF the duplicates are simply duplicated in an Album and NOT your photos stream, then you can simply delete the duplicated image from the Album. It will not remove the image from your main Photos library.

However...

If the duplicates you are referring to are in your main Photos library (ie open Photos, select Photos from the lower left menu options, and you see all the duplicated images there added from the shared library)....

...then you can try visitng this web link https://photos.google.com/search/_tra_ to see if it locates the most recently uploaded photos to see if that helps you find the duplicated images added. Then decide to delete the duplicates or not.

NOTE: download and make a backup of any suspected duplicate images before deleting anything...just in case.

Otherwise, you can decide a few suggestions

Manually locate and delete the images (if just a few); or,
Go to Google Drive > Use the settings option to Add Photos folder to Drive and sort by name to locate the duplicate images and delete them (individual images deleted from Drive should also delete from Photos; or,
Select and archive any duplicate images from your main Photos stream so they are removed from the main Photos view and aren't a visual distraciton; or,
Simply ignore the duplicates, move on and learn from the experience.

Best wishes,

Joe

Answer:

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Question: How shoaib was blackw

Iam trying to be realistic

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Question: someone screanshot photos sent July13 now they disappeared

find out who sent them & recover them

Hello,

Thanks for writing on the photosHelp Forum.

Your issue can be handled in athorough manner by our experts at the photos Help Forum. Therefore, I'm goingahead and moving your post to the concerned forum for further assistance.

Please open below link

Google Customer Support

Best,

Barran

Answer:

====================End Question=====================

Question: Restoring photos

I had a photo saved on my Google Photos, it was only 12mp so didn't go over the 16mp for free unlimi…

I had a photo saved on my Google Photos, it was only 12mp so didn't go over the 16mp for free unlimited storage.

I accidentally deleted it off my phone. I remember it was around 2mb in storage, I saw it in Google Photos and it now says it's 306kb in storage, I thought it'd change once I downloaded it.

I downloaded the photo to restore it but it still says it's 306kb instead of 2mb? I'm worried this will ruin the quality of the photo, or does storage size not affect the quality? I don't understand why it has reduced in size so much

Answer:

Because Googel did forget the tiny words "all\

Answer:

Because Googel did forget the tiny words "all\

Answer:

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Question: Pictures got deleted on their own.

I didn't do anything but a whole album got deleted and only a few pictures were moved to the Trash. …

I didn't do anything but a whole album got deleted and only a few pictures were moved to the Trash. When I tried to restore those images from Trash even they didn't make it back to the album.

I have no idea why Photos would delete pictures on its own. This seems like a horrific bug.

Answer:

Hey Sudhir,

Thanks for posting in the Google Photos Support Community.

I understand and I'm be happy to help you further. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

Hello Sudhir,

Thanks for writing back.

Could you please elaborate the issue or your query for me to assist you better? Were your photos backed up to Google Photos? If yes, it can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

Keep me posted.

Best,

Amanda

Answer:

The pictures were on the device. They weren't backed up on the cloud.

Google Photos deleted them from the device on its own. I didn't press the delete button. It neither showed me the confirmation dialog. I am sure I didn't delete the pictures myself even mistakenly.

If pictures are deleted by Google Photos then they are put in the Bin. Only a few of the deleted photos were seen in the Bin. When I tried to restore those photos they weren't restored. Those pictures were also lost.

THIS IS A BUG IN GOOGLE PHOTOS app.

As per your suggestion I wiped the app's data. It probably means any possibility of getting them is already gone.

Answer:

You all just go on with adding complaints without being aware that there is no Google here at all.

Just a few volunteers which can not help with such hopeless situations.

See Can't find your photos? on top of this forumsite.

Sorry - can do no more.

Answer:

Same thing has happened to me twice now in the past two weeks. For me, it's my meme collection that keeps disappearing, which isn't a huge deal, but it's frustrating that this bug exists. Anytime I create a new folder and move files from my downloads into that folder, it appears to work at first, but by the next day, all those files are mysteriously missing. They aren't in the trash, they aren't in any other folder, they are nowhere to be found on my phone's file explorer, they are just gone. My recommendation is DO NOT create your own folders on Google photos for anything that is important to you- the files will disappear.

Answer:

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Question: All deleted conversations post messages pictures of anykind

Nothing till now

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Question: Add to Library throws an error "Trouble Saving Photos"

We have around 7200 photos which is shared in google photo album with approx 15-20 people. When all …

We have around 7200 photos which is shared in google photo album with approx 15-20 people. When all of us are trying to click on Add to Library button it throws an error "Trouble Saving Photos" also i want to restrict these photos to only 26 people but not able to do it. Kindly help.

Answer:

Hello Jignesh,

Welcome to the Google Photos Support Community.

Please confirm if you're having the same issue on a Google Photos app (if possible).

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Best,

Amanda

Answer:

Hi Amanda,

Thank you for your reply.

Issue still persist after doing mentioned steps. Even i am able to see error in Andorid app as well. Initially in shared album i was able to add photos into library. But now every one in shared album facing this issue.

Regards,

Jignesh Chheda

Answer:

7200 is a lot for one album (only possible because there are photos from different users - the limit for one user is 2000). I would try to add in smaller batches.

Answer:

i have searched everywhere but i couldn't find any article stating the limits. Where i can check who has shared how many photos in that album?

Since these are our trip photos, it would be difficult for us to make smaller albums.

Is there any way where we can achieve in single album?

Answer:

"Where can I check who has shared how many photos in that album?"

I think that there is no way. The name of the owner appears on the photos, but counting is no option with 7200 photos.

"Since these are our trip photos, it would be difficult for us to make smaller albums."

My biggest album is less than 1000. Who wants to view an album with 7200 ? I would for sure make one or more smaller ones. But that's me.

Answer:

Hello, is there already a solution to this?

I have the same issue, have tried all above and still no success. I have few shared albums with less than 40 pictures and I'm unable to add them to my library. Please help.

Answer:

i am in a Shared Album and i am haveing this same problum will some what i tryed useing my pc to add to the Library and i got the same error listed at the tope of the bord here but i then try useing my phone and it worked but only for some of the photos but none of the vids

Answer:

Recently from a past few days, I'm unable to save videos from the shared library.

Auto save videos of selected faces also not working.

Error : Trouble saving to library

Using the latest version of Google photos app on my Oneplus 6t device.

Tried saving these videos from the Google photos website, still the same issue. Error: Unable to add

Answer:

Having the same issue. I also noticed that I get the same issue when this type of complaint is more frequent from other users. Therefore, it's not a browser or cookie issue.

My other issue as well, is that Google Photos is eating a huge chunk of my allotted GB space - even though it's on "high res" (not original). It's not from unsupported videos - I've already researched this.

Hi Google - please hire me and let me help clean up these bugs.

Answer:

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Question: Goog Sync sizes apple photos library at 0Mo instead of 149Go

Hi I want to secure a HD copy of my apple photos library on my Gdrive, using Backup & sync + google …

I want to secure a HD copy of my apple photos library on my Gdrive, using Backup & sync + google photos.

I configured then Backup & Sync to copy all images in HD (unlimited free), and chose the "pictures" folder of my Mac. Yet in the backup & sync tool, the Apple photos library shows a "0Mo" size (the library actually is 149Go) + there is no backup of the pictures on the cloud.

Do you have any hint on how to launch the backup ?

Thanks & regards

Answer:

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Question: Any way that members of shared albums can delete and edit stuff rather than just add?

Settings for the labum and Google photos

Hello,

Thanks for writing on the photos Help Forum.

Your issue can be handled in a thorough manner by our experts at the photos Help Forum. Therefore, I'm going ahead and moving your post to the concerned forum for further assistance.

Please open below link

Google Customer Support

Best,

Barran

Answer:

====================End Question=====================

Question: Why does it take so long to send pictures over message+ on my pixel3XL

I have tried to send pictures Thur my messager+ app and it just sits there saying sending sending fo…

====================End Question=====================

Question: With the latest Photos update I no longer have the option to edit with Mark up. How do I access?

Pixel 4 & 3a

Hi Ranee Stewart,

Edit options are now behind the new extensions icon, see screenshot online. Sorry I can't explain why Google never tell us.

Answer:

and apparently as of 11/18/19 update, it's not there anymore either. if anyone finds it somewhere, anywhere, i'd sure like to know where it is now.

Answer:

Hopefully coming soon https://www.google.com/url?q=https://www.androidpolice.com/2019/11/21/google-photos-is-getting-a-markup-tool-in-the-image-editor/&sa=D&source=hangouts&ust=1574506590089000&usg=AFQjCNHnAobDZM1g2WbxWjylFv8rYkTrng

Answer:

I have received this option, however, it does not have the option to crop. Before the updates, if I chose to edit in markup, specifically to crop a pic, i was able to save the new cropped image and i still had the original. When i crop in the camera app, once i crop the image, the original is lost. I really want to retain both.

Answer:

Hello Martha,

Your question is off topic, to get a better answer for your problem please raise a new question by going to https://support.google.com/photos/thread/new and fill in as much information as you can, including type of device, and software version.

Please also bear in mind that editing in the camera app may be outside the scope of Google Photos,

Thanks,

Peter

Answer:

Hi Ranee Stewart,

Edit options are now behind the new extensions icon, see screenshot online. Sorry I can't explain why Google never tell us.

Answer:

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Question: How to I reset the automatic places folders, I deleted a lot of old pics. I still see Places empty

I cannot delete empty Places folders

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Question: My gmail account was hacked I lost everything and need into my account. How do i get back in

I was signed out by someone who hacked my account and need help recovering it

Hello Brandie,

Thanks for posting in the Google Photos Support Community.

I'd suggest posting your question to the Gmail Help Forum for an account recovery.

Regards,

Amanda

Answer:

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Question: Google Photos folder in Drive does not classify the photos by year and month

I have activated the Google Photos folder in Google Drive. It should classify all the photos by year…

I have activated the Google Photos folder in Google Drive. It should classify all the photos by year and by month. It has not worked as all pictures are randomly saved in the folder. I would like all my pictures to be classified by Google. Thanks for your help !

Answer:

For reasons unknown the subfolders for years and months do not appear in your account and you can do nothing more then creating these folders yourself and move the pictures into the right folders.

Personally I would advice to restrict to yearfolders.

The other reason maybe that seeing the absurd filenames of your pictures, that they don't have real shooting dates but fake dates related to downloading on Feb 27 etc.

Answer:

====================End Question=====================

Question: My sharing person is not delatinfdelatinfand my back up is not properly work

My shering person is not deleting.i have not sherwith my selamat person so pl do something

Hi Kishore Vyas,

If other person would not do anything,Go to the Shared Album & turn off Sharing Album Option.

Thanks,

Ayush

Answer:

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Question: I am trying to look at my photos. But it's just a black box. I can't click any place to open to them

I tried clicking on the black screen every place. It won't open. I downloaded my picture and still i…

I tried clicking on the black screen every place. It won't open. I downloaded my picture and still it's just a black box. On a lot of my pictures. And I'm missing a lot of private picture as well. Please help me get these pictures back.

Answer:

Go to photos.google.com on your computer browser -- are the photos there? If so, then you know they're safe.

Try going to Settings>Apps, select Google Photos, then Storage, then Clear Cache. If that doesn't help, you could also try Clear Data. If you clear data, then when you open Google Photos again, it will resync the photo database from your Google Photos in the cloud (which might take a little while).

Hope this helps,

Michael D

Answer:

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Question: I lost 571 photos i was on face book cant find help

I ask google photo

====================End Question=====================

Question: I can't find out my last 4 months (April, May,June &July) Photos in Google photos how can I recover

Give me a solution how i recover last 4 months photos which are not find out

Hello Nikita,

Thanks for stopping by the Google Photos Support Community.

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

====================End Question=====================

Question: Lost a very important video where did it go

Find and get back has a lot to do with the law and the law breaking the law think they did it

Hello Greg,

Thanks for stopping by the Google Photos Support Community.

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

====================End Question=====================

Question: Backing up Videos with Backup and Sync does not work

I have Google Backup and Sync installed on a Windows 10 PC and have it set to backup folders with se…

I have Google Backup and Sync installed on a Windows 10 PC and have it set to backup folders with several hundred videos. The goal is to have the videos backed up in Google Drive and viewable in Google Photos. I have followed all the steps to make sure my Google Drive media is copied to Photos.

I did a few test with about a 50 videos and immediately noticed that some videos would not play in Drive or Photos but others would. I waited a few days to see what would happen but nothing changed. I contacted Google Support and the long nightmare of dealing with support began. After working with support for a few weeks now no videos I upload through Backup and Sync will play unless I create a share link for the video then it plays everywhere just fine.

The error I receive after uploading a video is "Whoops! There was a problem playing this video". The videos I upload are mostly MP4 with a mix of MOV and AVI. All videos play on the PC. If I download the video from Google Drive it will play on the PC.

I also tested this setup on MacOS Mojave and had the exact same issue.

My wife and I both have phones that backup to Google Photos. I already have 175 GB of videos and photos stored on Photos and the thought of moving them to another service is frustrating. Google Support offered no useful advice and I spent weeks explaining the problem and following up only to receive basic tech support suggestions like clear my cache or vague claims it was fixed only to find out it was not. I honestly can say I am shocked at the level of incompetence from a global multi-billion dollar tech leader.

Has anyone had a similar problem or have a setup similar to what I have describe actually working with Google Backup and Sync?

Answer:

Yes I have similar issue, with AVI files. I had to exclude them, then the backup carried on. I am yet to try to back them up on their own. Unfortunately I have no answers, Backup and Sync just hung on those files. We'll see what happens when I try them again after the backup has finished.

Answer:

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Question: What workarounds do people use to overcome the lack of tags or labels?

(actually I use Android and iOS devices to take photos, a Chromebook, mainly, to review and organise…

(actually I use Android and iOS devices to take photos, a Chromebook, mainly, to review and organise, and want to use any of these platforms to find them when I need to)

GP has lost the functionality of Picasa, to tag or label photos, even to the simple extent we can tag threads in Gmail. Apart from lobbying Google to bring this feature back, or leaving GP to another photo storage platform, what workarounds do people use to classify photos. (Albums doesn't seem to fit. I need lots of tags on some photos.)

Answer:

Google Photos can't cope with keyword tags and even if they were added in Picasa before uploading, GP does not show them and can't search for them.

Just because this seems an important tool for you (and because you want to use many keywords per picture, which is a lot of work and perhaps not very clever), GP simply is not the right tool for you.

But you can download them to your computer from your browser in https://photos.google.com and then add the tags in Picasa or Exif-tool and then upload them to Microsoft OneDrive, because that is the site I aware-of that really can search for keywords (indicated like #car). And OneDrive is the basic cloud in modern Windows, so much better then anything from Google :-)

But not free of charge over 5 GB hélas.

Answer:

I'm sure I'm not the only person (or even the only postgrad-qualified information engineer) who wants to use an approach of multiple tagging; and that sees GP as an otherwise quite useful tool.

But downloading from one cloud (to my Chromebook??? - I do have MS-Windows devices I can use, but one is not in front of me right now); editing; and then uploading to a different cloud (OneDrive? Does Google endorse this as a solution?) doesn't seem like progress to me.

(My first digital camera, from Sony, recorded photos on 3.5inch 'floppy' disks. I don't want to go back to that, either!)

Answer:

Google Photos is for the millions so they spend no energy on these few "professionals". We even asked for sorting on filenumbers since 2015: not yet there also and also that is a very basic and important option.

OneDrive is a website, so it also can be used on your Chromebook. And you can add your keywords there also, but in Picasa you can do that in batch.

However: you can't install Picasa and in Windows you have the additional feature that you can sync OneDrive with the contents of local picture folders.

So you simply are quite handicapped with a Chromebook, unless for viewing and searching.

See https://onedrive.live.com and of course you need a Microsoft account (maybe a still functional Hotmail-account) for access - like in modern Windows.

Answer:

Nevertheless Google maybe far more ahead with image-recognition then Microsoft which can make specified keywords superfluous, unless extremely detailed.

Just for example: I am not a bird-photographer at all, so they are on my pictures merely by accident. But when I type the word "birds" in the searchbox, Google does find a lot pictures with some bird on it very fast like shown a bit below. But of course: this only will work if you already have thousands of pictures there.

Answer:

John,

While Google Photos does not contain the traditional tagging functionality that many of us would like to have, there's a pretty easy and effective way to add your own tags to your pictures. This is done by adding those tags in the picture's description field. Then, later, when you enter any of those tags in the search box, the pictures that contain that tag in the description field will show up in the results.

You can enter anything you want in the description field by clicking/tapping the little "i" icon in the upper right corner to expand the sidebar on the right side, then clicking/tapping in the description section.

I use this method to add unique tags to certain pictures that the Google Photos AI wouldn't recognize or identify. It works extremely well and is pretty easy to implement.

~ Greg

Answer:

You are not investing in a system, but in the quality of your photocollection because captions & keywords are universal metadata according to IPTC standards since years.

Goodnight

Answer:

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Question: Horrible lag and glitches, Mate 20 Pro

I'm getting horrible lag when swiping between pictures in the Google Photos app, and after a while a…

I'm getting horrible lag when swiping between pictures in the Google Photos app, and after a while all photos are blank, and no photo can be opened up. Had this for a few weeks now.

Android 9

Huawei Mate 20 Pro

Latest Google Photos

I've tried clearing the data and cache.

Answer:

====================End Question=====================

Question: How do i delete multipal photos for google play

Delete multiple photos from Google photos

====================End Question=====================

Question: Someone is hacking my stuff and is a administrator. How can I get them off

Hello Nathan,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Is you phone stolen/hacked or is it your Google Account that is hacked?

Keep me posted.

Regards,

Amanda

Answer:

====================End Question=====================

Question: Sir the photos on one of my phone moto g4 are not getting backed up.My phone is locked and i do not have access to phone data or backup settings.The screenshot of my pattern is saved in my phone screenshots.Please help me to autobackup my photos from my device moto g4

My photos were last backed up on 27June from moto phone.I have tried to put a roaming sim in the pho…

Sir the photos on one of my phone moto g4 are not getting backed up.My phone is locked and i do not have access to phone data or backup settings.The screenshot of my pattern is saved in my phone screenshots.Please help me to autobackup my photos from my device moto g4

Answer:

My photos were last backed up on 27June from moto phone.I have tried to put a roaming sim in the phone if by chance backup is switched on roaming mode but it didn't work.I have kept the device connected to a working wifi connection from a long time but unfortunately got no positive results.Plase help!

Answer:

Hello Anshul,

Thanks for posting in the Google Photos Support Community.

Unfortunately, access to your data setting and Google Photos setting need to be performed on an unlocked device since the screenshot in in the device.

Keep me posted.

Best,

Amanda

Answer:

====================End Question=====================

Question: @Tehatta Boy

Ashis sardar

====================End Question=====================

Question: I am a graphic designer and photographer. May i use google photo app's deshaker feature and sell it?

Do Google terms and conditions allow this? Is this legal? What about using other editing features? D…

Do Google terms and conditions allow this? Is this legal? What about using other editing features? Does the same applies to those? Plz reply as I am really in need of its right answer.Thank you.

Answer:

Are you saying you want to use the editing features on a photo and sell the photo?

That is not an issue.

Answer:

====================End Question=====================

Google photo QA

Friday, May 6, 2022

I want to clean up my audio storage

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