Google photo QA: I can’t sign in

Question: I can't sign in

I signed in other Google Apps first with my edu account on my new iPad. When I tried to sign in Goog…

I signed in other Google Apps first with my edu account on my new iPad. When I tried to sign in Google Photos there was an alert that told me I can not use the edu account on this APP, which is ok because I have a private account. The problem is that I cannot even switch the edu account to private account, which is absolutely abnormal. While the switch button is right there, I pushed, but no reaction. No internet problem. Other Google services run perfectly except this one.

Please help me solve this problem. Thank you in advance.

Answer:

I've also tried to delete and re-download the APP but it didn't help. I think the problem is that Google Photos auto-chooses your account with which you signed in the first Google APP downloaded on the device. And Google Photos has a bug that prevent you from switching the account. Please don't tell me to reboot the whole device. I'd rather give up Google Photos.

Answer:

Hi Xueying Wu,

Welcome to the Google Photos Product Help Forum!

It's a little difficult troubleshooting this since I can't replicate the issue, but here are some things to try..

Make sure that your private account is visible at the bottom of the Google Photos 3 Line Menu (~Manage~ or "Use another account" as needed).

Make sure that your private account is visible in iOS Settings > Accounts & Passwords (~Add Account~ if necessary.)

If possible, turn "Off" Backup & sync and back "On" after making any changes above.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

Thank you for your advices.

I've solved the problem by removing my edu account from the device on de page of Device activity & security events on PC.

Now Google Photos works perfectly.

Answer:

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Question: Hi. My sister copied my phots from my phone onto her computer pt them back on my phone. She did give me a dongle and put my photos on there to be put back on my phone. But id reather try to find them on my phone. Thank you.

Everything I can not find them.

Hi. My sister copied my phots from my phone onto her computer pt them back on my phone. She did give me a dongle and put my photos on there to be put back on my phone. But id reather try to find them on my phone. Thank you.

Answer:

Hi,

Thanks for posting in the Google Photos community.

We can't really help you with this. If she copied your photos from your phone, you have to re-upload them to your Phone. You might, maybe, be able to find them in the Trash folder on either Google Photos or Google Drive but likely not.

Thanks,

Clinton

Answer:

Hi,

Thanks for posting in the Google Photos community.

Thanks,

Clinton

Answer:

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Question: How to decrypt encrypted files

Sorry David,

we have no experience working with encrypted files. Maybe worth approaching Google Drive Support, but I am not sure,

Peter

Answer:

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Question: all my photos disappeared from google photo ...

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Question: Can't sign in to my Bank of America account online

Login in to my account at Bank of America in Midland

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Question: Photos deleted from Google Photos and my phone's Gallery

I had a trip to Napoli in September 2019. my Galaxy8 back up automatically all my photos on Google P…

I had a trip to Napoli in September 2019.

my Galaxy8 back up automatically all my photos on Google Photos.

I wanted to transfer all my Google Photos to my computer.

In order to do that, I have downloaded 500 pictures at a time.

After each download, I have deleted those photos from my account.

When I downloaded the photos from Napoli and deleted them from Google Photos, I don't know why it downloaded an empty folder and also deleted those photos from my Galaxy8 Gallery.

Since then, I can't reach those photos.

Someone can have a solution to restore those photos?

Also, can someone explain to me why when I deleted them from Google Photos it also deleted them in my Galaxy8 local storage?

Answer:

Moving you to Google Photos help Forum. (You have posted in the wrong location.)

Follow this existing thread for the current issue; no need to post a new thread.

Please use https://support.google.com/photos/thread/new?hl=en if, in future, another Photos problem arises. Not for this current issue!

Answer:

Ora,

When you delete pictures from within Google Photos, including when you're on the Google Photos website, that action deletes those pictures from your account as well as from all synced devices. This is clearly stated and explained in the popup box that appears when you choose the delete icon. This explains why your deleted pictures are also gone from your S8. However, when you use the Google Photos app or website to delete pictures and/or videos, they will be moved to the trash bin. You have 60 days to restore them from the trash bin. After 60 days (or immediately if you choose to manually empty the Photos trash bin) you will no longer be able to restore/recover those files. So, you should check the trash bin in Google Photos.

Regards,

~ Greg

Answer:

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Question: does anyone know how to link Wi-Fi and hotspot together

tried to opt into both and failed3

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Question: Why the option of free up space is not available

The option of free up space from device is not visible!

Hello Shradha,

is that completely invisible or greyed out or it tells you it can't?

Peter

Answer:

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Question: How to enable Google photos to store photos from what's app also

I want that when i free up space from device then photos from what's app and screenshots should also…

I want that when i free up space from device then photos from what's app and screenshots should also be saved permanently to my Google photos and should be removed from device

Answer:

Hi Shradha,

Thanks for reaching the Google Photos Help Community!

I think you have to enable "back up & sync" for your "WhatsApp Image" folder. Please follow these steps:

1. Open Google Photos app.

2. Go to "device folders" option in the side panel.

3. Find and click on the "WhatsApp Image" folder.

4. Enable the "back up & sync" toggle button.

That's it! Thereafter, the images you receive through WhatsApp will automatically be backed up.

Well, I hope you can delete those photos just by clicking "Free up space" option.

Let me know if this helps!

Thanks!

Answer:

Hi Shradha,

Thanks for reaching the Google Photos Help Community!

I think you have to enable "back up & sync" for your "WhatsApp Image" folder. Please follow these steps:

1. Open Google Photos app.

2. Go to "device folders" option in the side panel.

3. Find and click on the "WhatsApp Image" folder.

4. Enable the "back up & sync" toggle button.

That's it! Thereafter, the images you receive through WhatsApp will automatically be backed up.

Well, I hope you can delete those photos just by clicking "Free up space" option.

Let me know if this helps!

Thanks!

Answer:

I can't see my photos that I want to send on WhatsApp. I tried to troubleshoot it but nothing has worked. I wanted to use photos from my camera roll but whenever I try to, When I open the gallery Icon it shows a blank page. if anybody could help that would be great.

Answer:

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Question: Before installing Google Photos, many photos on my hard drive. Google photos fails to recognize

Existing photos on hard drive not loaded by Google photos.

Hello Robert,

Welcome to the Google Photos Support Community.

Please give the below steps a try once again in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: windows app

hello, why do you offer a Windows 10 app of google photos now? or let me ask in a different way, why…

hello, why do you offer a Windows 10 app of google photos now? or let me ask in a different way, why do you let this happen. we all love google photos and maps but you would never let this happen. financially you're not allowed. so why do you let this happen.

Answer:

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Question: google photos on hawawii p10+ automaticaly changes backup from original to high quality (13gb free)

i am changing manually and deleting and uploading the photos manually

Hey there,

Thanks for posting in the Google Photos Support Community.

I understand and I'm be happy to help you further. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: How can I contact Google photos community service

I am trying to contact Google photos community

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Question: My pics downloading for days. Wondering if my pics are being transfered somewhere.

Done nothing. Just wonder if my pics that I had for at least 7 or 8 years are being transfered.

Hello Jacqueline,

I recommend that you look at the following list compiled by one of our team, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com/search/image
drive.google.com/drive/trash
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

Good Luck,

Peter

Answer:

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Question: Create photos from movie

Missing photos

Hello Beth,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better?

Keep me posted.

Regards,

Amanda

Answer:

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Question: Quero recuperar minha foto no rio de janeiro

Recuperar minhas fotos tiradas rio de janeiro

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Question: 2018 photos

Parsnal My photo

Hello Pathma,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better?

Keep me posted.

Regards,

Amanda

Answer:

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Question: Google photos says, "sync complete" but only 800 of 18,000 photos transferred

I tried syncing my iphone to google photos and it originally said "syncing 18,000 photos". This morn…

I tried syncing my iphone to google photos and it originally said "syncing 18,000 photos". This morning when I woke up, it said, "sync complete" but only 821 of 18,000 transferred. Now I dont know how to get the rest of my photos to transfer because every time I try to sync my phone, it says, "sync complete". Help!

Answer:

Hello Ellie,

Thanks for posting in the Google Photos Support Community.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

Let me know if you have any questions.

Regards,

Amanda

Thanks for posting in the Google Photos Support Community.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: How can i hide my photoes with lock

Sorry Tushar, locking isn't a feature which has been built in to Google Photos. To let the developers know it is something you would like, send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app
At the top left, open the Menu , then select Send feedback.
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

If you check the box to include screenshots and logs, it helps them to understand your feedback.

You can see your own feedback at Feedback Reports and It helps to start the feedback with Capital letters for the title because it will show up better if there are multiple reports.

Answer:

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Question: আমার সমস্ত document নেই ডিলিট হয়ে গেছে কি করে পাবো

আগস্ট থেকে জানুয়ারি পর্যন্ত

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Question: Google photos missing from google drive

I am trying to download photos from Google Photos to a local folder on my iMac. I've taken the steps…

I am trying to download photos from Google Photos to a local folder on my iMac. I've taken the steps in Google Drive to create a photos folder in Drive (several times, mind you) and the Photos folder is still not showing up - anywhere. I've checked and double-checked and gone through the steps about five times - no dice. What the heck is going on?

Answer:

Hello Richard,

The Google Photos folder will only appear when there is something to add to it. If it has ever been removed it will only contain photos taken since the removal. With the setting enabled and you take a new photos or upload a photo direct to the web page then the photo should appear in a newly created Google Photos folder. Can you try that and let me know how it goes,

Thanks,

Peter

Answer:

Ok, so, how would I download all my photos on Google to my local hard drive? The posts I read said that the way to do this is to create the Google Photos folder in Drive, and then download the photos from there once it syncs up with my local Google Drive.

Is there no way to download my photo library once it is on Google Photos, held captive there for all eternity?

Answer:

Also, I just tried uploading a new photo to Google Photos, and the Photos folder still does not appear in Google Drive.

This just isn't working.

Answer:

I have never heard of it not working, lets check the settings and method of upload.

Google Drive Setting

Google Photos folder @ https://drive.google.com/drive/my-drive

Methods of upload captured:

Android or iOS Backup & sync

Direct upload to https://photos.google.com/ by choosing the Upload icon

Other download methods @ How to download photos and videos

Answer:

Click here:--> Changing how Google Drive and Google Photos work together.

The Community is made up of volunteers trying to help by sharing our experience, we have no magic links into Google and are not in possession of any more information than what is in the blog.

The best way to let Google know your thoughts is to provide feedback, see:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

I would suggest the most effective way would be to start the feedback with

#Drive & Photos followed by your thoughts and hopefully some constructive suggestions if you foresee any problems

Answer:

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Question: Please create more video animations and color pops

I would like for Google photos to send more random color pop photos and video animations

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Question: Wifes blurring out peoples faces altering photos

All the light filters. Its either my brain tricking me or her reflections show a lot of men

Hi,

Thanks for posting in the Google Photos community.

Please articulate your question again as your subject line and the content of the post do not make sense. Please outline exactly what you are seeing or what you are doing with your photos so we can try to help.

Thanks,

Clinton

Answer:

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Question: Thakurideepak2050@gmail.com

How can I get a my photo

How can I get a my photo

Answer:

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Question: Hi, I have a iPhone 5se all updated, google photos crashes seconds after I open ITV

Open app and sync photos

Hello Chris,

Welcome to the Google Photos Support Community.

I'll be happy to help you. Could you please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue?

Let me know how it goes.

Cheers,

Amanda

Answer:

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Question: How to reduce the speed of animation? It's too fast!

Help service

Hello Kajanda,

Thanks for posting in the Google Photos Support Community.

We appreciate your feedback and suggestions. Unfortunately, a feature to reduce the speed of animation isn't available with Google Photos at the moment. I recommend sending this as a feedback to our product team directly. Here's how you can do so:

Open Google Photos and make sure you're signed in.
In the top left, click Menu.
Click Send feedback.
Click Submit.

Here's a help article you can refer to - Steps to send us feedback.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Other solutions? I have the same problem. I have some photos in an album that I used to cast up on Chromecast on my Smart TV and they scrolled just fine. Now, I used animation and they scroll way too quickly. What is your work around for this? What other apps can I use to make this work?

Answer:

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Question: My photos aren't backing up, can't see a reason why they shouldn't.

Trying go back up photos from holiday, it has done a few but refuses to upload the rest, very frustr…

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Question: How come out of a 23 min video it only will play 9 min of it. But it downloaded the total video.

Play back error 9 min into video

I can only guess that the initial upload or the download is corrupt. If the video plays for the full 23 minutes in Google Photos at https://photos.google.com/ I would recommend trying Opera or Google Chrome to download it as the other browsers do not perform very well for viseo downloads (at least they don't for me)

Answer:

Answer:

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Question: Factory reset wont photos be gone?

I want to do factory reset to my pixel xl, but when i press it says it gonna delete all my data incl…

I want to do factory reset to my pixel xl, but when i press it says it gonna delete all my data including google account. So i dont understand, does it mean all uploaded photos be gone? I wont be able to cnnect to google account on other device?

Answer:

@Tadas,

You can check all the Google Photos uploads @ photos.google.com When you do a factory reset all the photos are deleted from the Camera folder along with all other locally stored images.

One downside if you use social media or other apps, most only look at local copies so you wouldn't see the photos stored online unless you shared from within Google Photos

All others devices will also see what is backed up to photos.google.com,

Regards,

Peter

Answer:

@Tadas,

You can check all the Google Photos uploads @ photos.google.com When you do a factory reset all the photos are deleted from the Camera folder along with all other locally stored images.

One downside if you use social media or other apps, most only look at local copies so you wouldn't see the photos stored online unless you shared from within Google Photos

All others devices will also see what is backed up to photos.google.com,

Regards,

Peter

Answer:

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Question: Today when I clicked on the photo icon on Facebook i could only see about 12 of my photos.

Google photos show up on google icon on iphone no problem. but I only see 12 or so when I click on F…

Google photos show up on google icon on iphone no problem. but I only see 12 or so when I click on

Facebook photo icon, i used to see all

Answer:

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Question: Edited photos want to re-upload creating duplicates

I edited over 300 photos through the Google Photos app on my Pixel 2 phone. The edits show up at pho…

I edited over 300 photos through the Google Photos app on my Pixel 2 phone. The edits show up at photos.google.com.

All was well, until I pressed "Clear storage" on the app. Now, it's seeing all of the local files that were edited as new photos it wants to upload, even though they already have been. Inside the app, it shows the already synced edited file, as well as the "new" ones. I have turned sync off so that it doesn't actually duplicate them in the cloud.

How can I stop this? Why doesn't the app properly detect the local file as the edited one that has already been synced?

This is a very easy problem to recreate. To all who are trying to help, can you please try and reproduce it?

1) Take a picture.

2) Let it sync to Google Photos.

3) Edit the photo.

4) Clear storage on the Photos app.

5) Open the photos app again.

You will then see the local "edited" file that got saved when you made the edit as a new image that wants to be backed up to Google Photos in the cloud, alongside the one that already is in Google Photos.

Answer:

Hello there,

Thanks for posting in the Google Photos Support Community.

Google Photos has identical duplicate detection, where if you have uploaded photos to Google Photos already, it will not re-upload the same photo (each photo file has a unique "Hash" that allows us to determine this).

Hence, Google Photos avoids uploading duplicates, when different upload methods or devices are used, as long as the photos aren't edited. There is no easy way to remove duplicates, but some of the following may help:

You can delete duplicates manually, for example in https://photos.google.com/ where they should be next to each other.
The problem is however which one to delete:

one photo may be edited, the other not,
one photo may be in an album, the other not.

When the upload dates are different (for example when you uploaded long ago via Picasa, and now again using the Desktop uploader). It may be easier to delete the duplicates in https://photos.google.com/search/_tra_ where they are sorted by upload date.
There are more ways to get a useful search result, for example the device from which they are uploaded.
See https://sites.google.com/site/picasaresources/Home/Picasa-FAQ/google-photos-1/how-to/how-to-search-for-photos
Since very recently it is possible to delete photos directly from an album. Go to "More options" (3-dots icon), and use "Move to trash"
When you uploaded in the free "High Quality" and have your photos in albums, it may be wiser to simply ignore the duplicates in the library.

Unfortunately, a feature to sort and delete duplicates of photos with Google Photos that are already backed up doesn't exist. You may have to manually select the duplicates and delete them.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Well it seems the duplicate detection isn't working. The "duplicate" photos are the Google-Photos-edited photos that were saved on the device after edit (removing the original). Because the Photos app lost its data, it's seeing these photos as different from the ones already in the cloud (which include the original so you can undo edits). This is unacceptable!

Here's an example of how to reproduce:

1) Upload a photo.

2) Edit the photo through the Google Photos app. This will save only the edited version on your phone.

3) Clear storage/clear data on Google Photos.

4) Open Google Photos.

5) It will want to upload the edited photo as a new duplicate photo.

Am I making sense? The same thing happens if you wipe your phone for whatever reason and move all of your photos back onto your phone manually.

Answer:

Hi there,

Thanks for writing back.

Could you please try using the Google Photos app by switching the phone to Safe Mode? In Android 4.1 or later versions, to reboot into safe mode you have to long press the power button until you get the options menu which has the following options – Power off, Airplane mode, and Silent mode. After getting these options on your screen, long press the Power off button, you will be getting a message that prompts you to reboot your device to safe mode. By tapping the OK button, your device will reboot into safe mode, which will disable all third party applications you have installed.You can be sure that your device started in safe mode by seeing a safe mode indicator on the bottom left side corner of your device screen.

Keep me posted.

Best,

Amanda

Answer:

@TeqTic Apps

Are you using an additional micro-SD card in your Pixel?

And if so, did you set its camera to store in that SD-card instead of local storage?

If so, your story becomes more clear because then saving your edits causes the edited copy to get stored in a separate folder called "PhotosEditor".

Maybe that has caused your confusion?

Answer:

Amanda,

With all due respect I don't see Safe mode being of any help here. This is the Google Photos app, no other apps are affecting my files. Unless you can shed light on how it could help, I see this to be a very "have you tried rebooting" type of grab bag solution.

Rinus,

Nope, there are no additional micro-SD cards being used.

This is a very easy problem to recreate. To all who are trying to help, can you please try and reproduce it?

1) Take a picture.

2) Let it sync to Google Photos.

3) Edit the photo.

4) Clear storage on the Photos app.

5) Open the photos app again.

I have added these reproduction steps to my original post.

Answer:

Sorry, but I can't replicate your problem on my Android 6 tablet, unless when I store the camera-images on sd.

But it is not quite clear what you mean with "Clean storage".

If you have a lot of pictures already synced to Google (edited or not-edited), you should use the Free-up space option in the main menu of the Photos-delete to clean-up your camera-folder.

Not in any other way.

PS: I am talking about the editor in GP itself - not in other other app like Snapseed.

Answer:

Hi Rinus,

Can you try on a device running at least Oreo? Here's what I mean by "clear storage." On any app installed on your Android you can basically reset the app by "clearing storage." This used to be called "Clear data" on previous Android versions. It has nothing to do with the Google Photos function to free-up space by deleting sync'ed photos.

Answer:

I don't have Oreo - I only can test on a tablet with Android 6 :-)

But besides that: if the app is running normally, there is no reason to rebuild a collection of 20.000 pics because that will take an hour. So I don't understand the reasoning behind your procedure.

Answer:

Rinus,

The same problem would happen if you were to wipe your phone for whatever reason, or got a new phone, and wanted the local copies of your pictures on the phone. If you transfer the files manually to the phone, Google Photos incorrectly picks up the edited local files as new pictures, and will re-upload them to Google Photos once sync is turned on.

Answer:

I am having the same issue. Happened initially going from Pixel 2 to Pixel 3 phone fall 2018. Then when Android updated to 10 from 9 this fall. I can replicate it as described in this thread. I have spent an enormous amount of time with google one support on the phone and by email over the past year... no solution. Initially not even acknowledging the issue and most recently telling me this is ""actually the intended way for edited photos on mobile devices". This is totoally unacceptable for a premium smartphone of which a selling point is the camera and photo software. Google is a software company selling its phones on the premise of having the best software. If Google can not solve this its back to iPhone/iOS. Upset Pixel / google customer :(

Answer:

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Question: Why can't I just take one of my accounts in google foto and inactivate like the other google apps?

I'm trying to not have both accounts in the google foto app like you can do with the other apps. I t…

I'm trying to not have both accounts in the google foto app like you can do with the other apps. I tried to log out but if I log out then it logs out from every app like gmail, drive, calendar and so on.

So I would like to do something similar with the google foto app. So than it just goes off in that app and stays in the others.

Answer:

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Question: Subashhiuggh

Hjhjjygghh

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Question: Connect to power & "Getting photos" at the top for hours on Wifi with all older photos not visible

Good afternoon, When logged in to photos.google.com on any browser (including my Galaxy S9) all phot…

Good afternoon,

When logged in to photos.google.com on any browser (including my Galaxy S9) all photos & shared photos are easily visible. Since July 8th 2018, I have lost visibility of all Google Photos from before July 8th 2018 in the Android Photos app.

To clarify, when in the app on my Galaxy S9 the new photos are visible (since July 8th) however, the photos from before this date are not showing up in the app. The photos are all there (since 2015) when I go to the website (not the app). To troubleshoot this, I've uninstalled the app, cleared all data (multiple times) & completed a factory reset on my stock Galaxy S9... nothing has worked.

The photos do sync with an older Galaxy S5 just fine. I've uninstalled/reinstalled the Photos app while in safe mode on the Galaxy S9. This did not fix the problem. The photos app just says "Getting Photos" or "connect to power" at the top of the app below the searchbar continuously with a strong Wifi connection.

In addition to this problem, I see in the app that my shared photos with my Wife should also be populating in my 'Photos' tap in the app. They do not populate in that tab, but are visible in the Shared libraries (set to save automatically).

I've tried so many troubleshooting measures & am truly stuck. I would simply like to see the shared photos in the 'Photos' tab in addition to the photos from before July 8th 2018.

Thank you,

Nick Stern

Nicolasastern@gmail.com

Answer:

Hey Nick,

Thanks for posting in the Google Photos Support Community.

I understand and I'm be happy to help you further. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

Good Morning,

Thank you for providing the troubleshooting measures:
- Clear data from the Google Photos app in the Android Settings app

- Try to update Google Photos through the Play store

- Uninstall & re-install the application

- Sign out & then sign back in to the Google Photos app

Prior to your message, I had tried all of these troubleshooting measures (several times). These measures did not solve the problem described above.

What else can you recommend?

Thank you,

Nick A Stern

Answer:

Hi Nick,

Thanks for writing back.

Keep me posted.

Best,

Amanda

Answer:

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Question: Somebody has gotten into my phone because the Google Chrome browser keeps telling me it has stopped!

Again my Google Chrome browser keeps saying it has stopped running! Please help me! Thanks! Richard …

Again my Google Chrome browser keeps saying it has stopped running! Please help me! Thanks! Richard Bobrik

225-362-9565..rbobrik@outlook.com

Answer:

Hi Richard,

Welcome to the Google Photos Product Help Forum!

A message saying Chrome has stopped does not necessarily mean that somebody has gotten into your phone.

The people at the Chrome Help Forum or Android could probably be more helpful, but if you haven't done so already:

1. Close all ~Recent Apps~.

2. Check for Android updates.

3. Check for App updates in the Play Store.

4. Check that you are not critically low on storage space.

5. Restart your device.

But really quite important.. Edit you original message to remove your phone number and email. It adds no value, but netbots will harvest your information and you will get unwanted messages over time.. Seriously.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

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Question: How can I delete photos from Google Photos "People" that I don't recognize?

I'm trying to delete photos from Google Photos "People" grouping of faces I don't know or recognize.

Hi,

Thanks for posting in the Google Photos community.

You cannot remove them but you can hide them from your results. Go to the Peoples & Pets album and then find the faces you want to hide. Tap & hold it until it is selected. You can then select multiple faces if you have more than one to hide. Once done, tap the Hide button in the upper right corner of the page.

Hope this helps.

Clinton

Answer:

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Question: A few days ago my Messaging I use for text messages is giving a message saying that it has stopped!

I keep getting this error message saying my Messaging has stopped! Please help me with this as I rea…

I keep getting this error message saying my Messaging has stopped! Please help me with this as I really think that somebody has gotten into my phone and messed up this as well as a few other things. Please let me know! Thanks! Richard Bobrik

225-362-9565..rbobrik@outlook.com

Answer:

Hi,

Thanks for posting in the Google Photos community.

First, it is never a good idea to post your phone number or email address in a public forum as you likely will get barraged with unsolicited calls and emails now.

We cannot help you with messages as we only help with Google Photos. You would need to contact the messaging apps developer or technical support for your phone.

Regards,

Clinton

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Question: I want my photos to be save on my Google account but do not w not people viewing them

I really want my photos to stay private

Hi,

Thanks for posting in the Google Photos community.

Photos sync'd with Google Photos remain private, only visible to you, unless you explicitly share them with someone or share them to a site directly (like Google Maps for example). By default, nothing is shared.

Hope this helps clarify.

Clinton

Answer:

Hi Maggie,

Welcome to the Google Photos Product Help Forum!

Per: Back up photos & videos

"Photos and videos backed up from your device are private unless you share them."

Remember, if you ever share a Link or image with anybody they can reshare it.

Best regards, Dougsap (volunteer Google Photos User)

Answer:

Hi Maggie,

Welcome to the Google Photos Product Help Forum!

Per: Back up photos & videos

"Photos and videos backed up from your device are private unless you share them."

Remember, if you ever share a Link or image with anybody they can reshare it.

Best regards, Dougsap (volunteer Google Photos User)

Answer:

Hi,

Thanks for posting in the Google Photos community.

Hope this helps clarify.

Clinton

Answer:

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Question: Miss one file photos very important file

Sabari photos

Hello Udhaya Kumar,

I recommend that you look at the following list, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com/search/image
drive.google.com/drive/trash
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

Good Luck,

Peter

Answer:

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Google photo QA

Friday, May 6, 2022

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