Google photo QA: I accidentally deleted my photos?

Question: I accidentally deleted my photos?

Respected sir I accidentally deleted my 400 photos Can you help me sir

Hi there,

Once you delete them from the trash they are permanently deleted; they are only recoverable in 60 days if they are still in the trash.

You can try a few options that might help recover some but not 100% guaranteed.

Contact the Google Drive team and say you want to recover files - click on the contact us option on this link.
You can try using a third party photo recovery app at this point to try to recover some of what was lost from your phone - just type photo recovery into the play store and see what options are available. I can't recommend any as haven't used one personally but some people do have success that way.

Nikki

Answer:

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Question: Permanently deleted image and video

I want to recover my permanently deleted pictures and videos

You might contact Google Drive Support at the Help iconof photos.google.com, but consistent with what Scott says, I would not be optimistic that his will help.

Let me know if this helps and if it does, please select Recommend below to help other users.

Recommend

Answer:

See also https://support.google.com/photos/thread/205808?msgid=18371963

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See also https://support.google.com/photos/thread/205808?msgid=18371963

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Question: Photo backup error

Tried all settings to backup

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Question: Share photos from Verizon Cloud - Google Photos App. does not populate as an option (sometimes)

Share photo data from Verizon Cloud to Google Photos. When I use the SHARE function in Verizon Cloud…

Share photo data from Verizon Cloud to Google Photos. When I use the SHARE function in Verizon Cloud to share my pictures, sometimes the Google Photos app. appears in the list of apps. to share content with, other times it's not available. I want to avoid doing downloading and uploading, so I'm using share to select the content I want to move.

Why does the SHARE function sometimes have Google Photos (*"Upload to Photos" is the option) and other times not? Is this a Verizon issue?

Answer:

Hello George,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Also, lease share the steps how to share photos from Verizon to Google Photos app. This maybe a feature of Verizon and not of Google Photos.

If Google Photos, is set to backup automatically, it only recognizes the photos that are in your device for a backup.

Keep me posted.

Regards,

Amanda

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Question: I just got a new phone. I downloaded Google photos. Some of the photos are not loading correctly

Example: 1 open google photos 2 the preview of my photos are not loading in correctly. Some are blan…

Example: 1 open google photos 2 the preview of my photos are not loading in correctly. Some are blank white spaces. Others are lines of various color. Others are a restored version of the photo. If I choose one of the images the immage tries to load and then gives up and turned into a black screen. However zooming the image in will load the image like the issue was never there at all. Zoom back out to deafult and the issue returns. this is not the case for all images however some seem to load in fine. Like pictures taken on an actual camera or a completely. different smart phone. I have tried re installing. I feel like it is an issue with HDR (Wich would make little sense because a vast majority of my library is drawn art in Photoshop or the likes or download images) or with the way my old phone (google pixel) uploaded the images to the cloud

Am looking for a fix because it very difficult to find an image in 10000 photos if u can't see them in the preview.

Info:

Current device: Samsung Galaxy S9+

Old device(broken): Google Pixel XL

Google photos version 3.23.1.202220783

Answer:

Hello Crystal,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Re-download the photos.
Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

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Question: I bought 3 photo books and never received them. Can I please have someone call me

Hi Debra,

Welcome to Google Photos Product Help Forum.

You can contact Photobook Support.

On your computer, open photos.google.com.
Sign in to your Google Account.
On the left, click Photo books.
Under “Past orders,” select the photo book you want to report.
On the details page, click Contact us.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

You sure arent much help. I would like a phone call from you to me so I can get the merchandise I bought from your company. It was over 100$ and I would appreciate it if I could get a refund or some help in getting my photo books to me. Û

Answer:

Hi Debra,

Sorry you are disappointed. Nobody here has access to either your phone number nor your order information. I personally am an unpaid volunteer who gave you what I believe is correct information about then the process.

If you are a member of the Google One program (paid support) you can try contacting them. Honestly, I don't know if they have access to your order data either, but I believe they will talk to you on the phone.

If you have process or feature requests you can contact the Product / Development Team directly - click the Menu

> Send feedback.

Best regards, Dougsap (volunteer Google Photos user)

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Question: all photos deleted from my device's internal storage as well as the google photos app

so I "permanently" deleted all my photos from google photos and they ended up getting deleted from m…

so I "permanently" deleted all my photos from google photos and they ended up getting deleted from my actual device AND the Google Photos app on my device, however, when i go to the google photos website, they are visible. These photos are extremely valuable to me, and I need them back on my device as soon as possible.

Answer:

Hi Aliyah,

I'm sorry for your photos.

Google Photos is actually designed to work that way. When you delete any photos somewhere they get deleted also from all your synchronized devices and online spaces.

If the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

And Picasa itself is an off-line desktop photomanager, so it only can show the picturefolders stored on your computer. So you only can download your albums on Google Photos to your computer if you want to view and manage them. Please be more clear, because you may have wrong ideas about Google Photos.

Answer:

Thanks for your reply. That makes clear that you are talking about the Picasa-software on your computer.

But then it is misleading to speak about "picasa photos\

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Hi Rinus, yes I know that google took "Picasa" away in 2016.But google took photos from my "Picasa" photos All that I want to know how can I retrieve them.?

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Now you are unclear again: Google closed Picasaweb in 2016, but did not took away the Picasa-photomanager from my computer because I still can work in it daily - but that software will not be upgraded anymore.

But recently Google switched-off its connection to their servers also, so you only can reach your webalbums in your webbrowser, either via the archive that Google has left at https://get.google.com/albumarchive or via Google Photos at https://photos.google.com/albums

And then you must log-in with the account used to create these albums and it is quite possible that you have two different accounts: an old "Picasa-account" and a newer Gmail-account for your smartphone mainly.

So please tell if you can see there what you expect - else you can't download nothing back to your computer for better viewing in Picasa.

Answer:

Thanks for your reply. That makes clear that you are talking about the Picasa-software on your computer.

But then it is misleading to speak about "picasa photos\

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Question: I want to remove old email address and done it in my google contscts but in the quick share on google photos it DOES NOT recognize it and i have to type entire new email to share. The old one continues to come up when i type my name in. VERY FRUSTRATING! Seems like a glitch in the system.

Removed old email address in Google contacts. It does not show in quick share in the Google photos o…

I want to remove old email address and done it in my google contscts but in the quick share on google photos it DOES NOT recognize it and i have to type entire new email to share. The old one continues to come up when i type my name in. VERY FRUSTRATING! Seems like a glitch in the system.

Answer:

Removed old email address in Google contacts. It does not show in quick share in the Google photos on my computer. The old one always comes up when I type my name to email it to myself.

Answer:

"So once and email address is established it can NEVER be changed?"

As far as I know, not in the Sharing option in Google Photos. They do not seem to simply use the Gmail contacts, but I have no idea where they get their list from. I had and still have the problem of old (no longer used) email addresses, and addresses with typos, but could not remove them. I decided NOT to use that option anymore, especially since you get no warning or notice when a mail is not delivered. I just copy the link in a normal email.

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Question: I backed my photos on google photos on my phone lenovo A 6000 plus jut my lenovo phone is dead i dont remember my gmail or password so i am unable to view my photos on my new phone samsung j7 nxt with new account. I want to recover my photos please help

Trying to recover my account and photos

I backed my photos on google photos on my phone lenovo A 6000 plus jut my lenovo phone is dead i dont remember my gmail or password so i am unable to view my photos on my new phone samsung j7 nxt with new account. I want to recover my photos please help

Answer:

Hello Clifford,

Thanks for posting in the Google Photos Support Community.

I'd suggest posting your question to the Gmail Help Forum for an account recovery.

Regards,

Amanda

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Question: So if I upload photos to this app can other people see it? Let alone google itself? Or is it strictly private unless I say other wise?

I just want to know what the actual privacy is

Hi Rivers,

all the photos and videos you store in Google Photos are private and visible only to you unless you intentionally share any. You can check which albums or photos you may have shared by reviewing the Shared screen of the Google Photos app or visiting the corresponding page photos.google.com/shared of the website.

For more information I recommend that you review the Google privacy policy https://policies.google.com/privacy

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

Hi David,

Thanks for writing back.

Could you please try the same on a different device/account (if possible) to check what happens next and to know if this is a device specific issue or account related issue.

Keep me posted.

Best,

Amanda

Answer:

Hi David,

Thanks for writing back.

Hence, this is a device related issue. I'd recommend contact your device manufacturer for further assistance.

Regards,

Amanda

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Question: I changed my Gmail name and then changed it back. However, my pics still have the name on that I cha

Everything!! I can't remove the name I don't want on my photos

Hello Eddie,

Thanks for posting in the Google Photos Support Community.

Could you please share the steps to change Gmail steps?

Meanwhile, try signing out and signing back in to Google Photos to check if this sorts the issue.

Keep me posted.

Regards,

Amanda

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Question: All photos

Camera photo

Hello Arshiya,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: How can we disconnect the automatic back up from gallery to google photos?

Figuring out the google photos setting not to back up all photos and videos from Gallery automatical…

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Question: Not able to donwload photos in original format

I have my images loaded in Google photos in original RAW format. When I download, it only downloads …

I have my images loaded in Google photos in original RAW format. When I download, it only downloads JPG files. If i edit a JPG file in Lightroom, I will lose the quality of photos.

Answer:

Then they were not stored as RAWs or you are downloading from your screen instead of Google via the 3 dots.

If you have used the High Quality option in the backup settings, your RAWs are compressed to jpg's at Google. Or the type of RAWs the camera produces, are not fully compatible and got converted because of that reason - lately there was someone with an LG producing incompatible DNG-file.

Answer:

I solved this by the following

1. Open Google Photo on your phone

2. Select .dng files there and click on share icon.

3. Select Upload to Google Drive

4. Choose a folder you want your raw files to be saved.

Now go to your pc and open Google Drive folder in sync.

There you have .dng files.

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Question: My pictures vanished from my library. how do i get them back?

I switched my phone about a year ago and from my previous phones i uploaded all my pictures on to th…

I switched my phone about a year ago and from my previous phones i uploaded all my pictures on to the google drive. those pictures were in my Library till about a month ago when they suddenly vanished and i cant find them. some of them are still in my library but most of them disappeared. I never deleted them and i am looking for a way to recover them please help me.

Answer:

Hello Muhammad,

Thanks for posting in the Google Photos Support Community.

I understand and I'll be happy to help. It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Meanwhile, please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue.

Let me know how it goes.

Best,

Amanda

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Question: I don't see the assistant auto-rotate option anymore. Any suggestions? i have many photos to rotate

No Auto-Rotate? Can't find it in assistant. I have many photos in wrong orientation and assistant us…

No Auto-Rotate? Can't find it in assistant. I have many photos in wrong orientation and assistant used to ask me regularly if certain photos ought to be adjusted. I really liked this feature but can'y find it now. ANY ideas? Am I missing something obvious? Thanks

Answer:

Hello Joel,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Check for the same on the web browser (photos.google.com).

Let me know how it goes.

Regards,

Amanda

Answer:

Hey Joel,

Thanks for responding.

This feature is still available in Google Photos settings on all iOS, Android and web browser version. Have you tried the steps mentioned in my previous post?

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hi Joel,

Thanks for keeping me posted.

I'll be happy to help you further. I have replicated the same on my end and it works as intended.

If you have tried the steps above and if they didn't help, could you please try the same on a different device (computer/iOS/Android) if possible, to check what happens next and to know if this is a device specific issue or account related issue.

Let me know how it goes.

Regards,

Amanda

Answer:

I agree that the assistant-suggested auto-rotate seems to have gone missing. I've resorted to manually rotating my photos. Here's a video if you need: https://youtu.be/1xQcRHTl-mk

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

If you go in settings and then assistant cards you can find a toogle for suggested rotations.

I have it enabled but it doesn't show any suggestions for my photos that need to be rotated

Answer:

Just FYI - a update: if you have updated your Google Photos app, you'll no longer have an Assistant or Assistant cards settings. You'll find the "Suggested Rotations" setting under Menu, Settings, Suggestions.

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

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Question: All my photos are too small after hitting control A in error. How can I get them back to the normal (former) size

(1) Go out of Google, (20 turn off computer

Hi Val Sutcliffe,

on your computer try visiting the https://photos.google.com website and pressing the Ctrl+0 key combination, i.e. simultaneously pressing the Ctrl and 0 keys.

Hi James,

To turn off sharing an album open the album in the Google Photos app, tap the 3-dots icon, tap Options, and then turn off Share. However, if the users with whom you shared the album downloaded any of its photos, the users will still be able to keep and share them.

In Google Drive, I have a 'computer' folder which is a sync of photos on my PC.

These don't appear in 'Google photos'.

Is it possible for these to sync to the Google photos area?

Thanks

Answer:

Probably these picture already are present on Photos from the past or your files are not compatible for getting uploaded to Photos and thereby stick on Drive and taking storage there.

Please reply with more technical information.

Thereafter wait for better answers because I am fading-out here.

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Question: Deleted photos keep returning.

iMac with google sync set up for photos only (not syncing google drive). iPad and Android phone with…

iMac with google sync set up for photos only (not syncing google drive). iPad and Android phone with google photos installed, plus Chrome on the iMac browsing to photos.google.com.

Waited for all photo sync operations to finish before deleting,

Photo sync is idle.

Some of my photos are on an external USB hard drive on the iMac, some are on the iMac internal hard drive.

I deleted a bunch of photos using my Android phone, in the google photos app.

Google sync seems to wake up and delete photos on the iMac as desired. Or so I thought. It appears this doesn't actually do anything..

I then reboot my iMac, and google sync starts syncing photos again from the iMac, all the same photos I deleted already.

It also seems to be rolling through the whole photo library from scratch again, as if it thinks my iMac photos are new, and not already synchronized.

It seems like the only method that actually deletes the photos is to delete them by hand on the iMac, which defeats the purpose of having a nice browsing interface on photos.google.com ..

Very annoying..

Answer:

Hello Gord,

Thanks for posting in the Google Photos Support Community.

Deletion of photos and videos is also a sync with Google Photos. Photos deleted from one device in Google Photos, they wouldn't appear in Google Photos on any other synced device.

At the same time, if the photos a deleted from one device and the same photos are in the device storage (phone memory, SD card, hard disk) of a different device and if Google Photos is set to back up automatically. Then they would get backed up again.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Sorry, but your answer seems self contradictory.

Either a deleted photo is removed from all synced devices, (yes please!!) Or it's not.

Your two statements are saying the opposite of each other.

I think the photos I deleted in Google photos are not getting removed from my desktop computer, even though my desktop computer is running Google sync for photos.

Furthermore, desktop sync doesn't bring the deleted photos back until I reboot the desktop.

In short, desktop sync is broken with regards to deleted photos.

Answer:

This has been happening to my phone for the last year. I delete a photo and it returns. Sometimes it returns in seconds sometimes on the next sync. I have emptied the trash over and over again. Sometimes the " deleted" photo disappears fro. The trash before I get a chance to empty it, and then the photo reappears in the Google photos app. Hours and hours have been spent on this activity. Is there another app I can use other than Google photos?( which came on my Moto)

Answer:

I have thrice deleted a large quantity of photos from Google Photos and then emptied the trash. At sometime later, not sure how much time, they are there again.This is really annoying. I wanted those photos to stay deleted.

Answer:

Deleted photos return from Trash in a mattter of seconds on a Samsung Galaxy Xcover 3 smartphone (P/N SM-G389F, Android version 6.0.1, Google Photos app version 4.32.1.282438324 = latest version for this device).

If I get to delete the photos from Trash, they don't return that fast. But some of them returned even after being deleted from Trash.

What I've already tried and did not fix the problem:

- restart the Google Photos app;

- restart the phone;

- set phone to Plane mode (disable all internet connections).

I did not try to delete these photos from another device.

Answer:

This happens to my S10 and my wife's, too. We delete photos from the Gallery and they come back in seconds or minutes.

Samsung sync is turned off. I've cleared the app cache and the phone's cache. Google photo sync is turned on, but always has been and we didn't have this problem before.

Any suggestions? This is very annoying.

Answer:

Having the same issue. Worked fine for almost a year but then after the most recent Android OS update, deleted photos return after a few seconds. Really weird.

Answer:

I am also having this issue and it is making me sad. Running Android 10 on a Note 10 Plus and it takes approximately 10 seconds for a deleted photo to return to my library. Sometimes if I'm quick enough I can delete a photo, rush to the Trash, empty it, and then the photo is finally gone for good. If I had to take 10 inches to fix this nuisance, I might consider it.

Edit ahead 🙏🙌🤙👌👉👉 may have found a really lame temporary solution. Turn on airplane mode/disconnect from the internet, delete your photos, empty the trash, THEN reconnect. I believe what's happening on my end is Google Photos refuses to actually delete the files on my device (at least in a timely manner) so instead it decides to backup the same photos immediately, causing their disgraceful, abhorrent, and completely unwelcomed reappearance. No internet? No backup. Problem band-aided ✔️

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Question: Someone said google photos will go away at the end of March and all photos will be lost. True?

Never believe "someone" - this is about G+ and your pictures are on Google without +

Please do read accurately to check if you have anything uploaded to G+ separately.

See https://support.google.com/photos/thread/1403165

Answer:

Hi Doro,

the shutdown of Google+ will not affect the photos and videos stored in Google Photos. For more information on downloading your Google+ data I recommend that you check these instructions https://support.google.com/photos/thread/140896

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Face recognition doesn't work

The face recognition is not working. I have about 9 actually ones set up and 6 out of that 9 are Asi…

The face recognition is not working. I have about 9 actually ones set up and 6 out of that 9 are Asian (not saying it's a race thing but it doesn't effect anyone else) and the face recognition keeps putting other Asians under them instead of as a new person and I keep going through and having to remove the incorrect people from the Named ones and even when I have pictures of the Named people they won't add the correct one or won't be recognized at all. It's really frustrating. Why don't y'all have an add to Named feature or to make a Named feature for the ones that are nameless? I've tried to do the reset, update and I've checked a billion times to make sure my face grouping is on but nothing will fix it. I love google photos but this is really getting on my nerves and other people are complaining about it as well. Why won't y'all fix it? Or at least explain how I can fix it

Answer:

Hello Lesley,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: How can photo disappear from Shared Album, but still appear in my Google Photos album?

A photo that I posted to a Shared Album disappeared. People had commented on the photo, so I know it…

A photo that I posted to a Shared Album disappeared. People had commented on the photo, so I know it was posted to the Shared Album properly. Suddenly, the photo is not in the Shared Album, but the photo was not deleted because it still appears in my Photos Album in Google Photos. How could this happen?

Answer:

Hey Amanda,

Thanks for posting in the Google Photos Support Community.

Could you please sign out of Google Photos and sign back in with the same Google Account to check if that sorts the issue.

Keep me posted.

Regards,

Amanda

Answer:

The same thing keeps happening to me as well! I'll upload a number of photos into a shared album, where comments are made and likes are displayed, meaning the uploads are going through to the members of the group. However, hours later, the photos along with comments would magically disappear. This has been happening almost on a daily basis for the past over a week now. I tried uploading from a different account in the same group, but the same thing continued to happen. I tried signing in and out of the account, but the same thing continued to happen. I tried resetting all the settings, but the same thing continued to happen. I tried clearing the cache to no avail. Today I tried uninstalling and reinstalling the Google Photos app altogether, not sure if that'll do anything...

Answer:

Photos should only disappear from a "collaborative" album:

When the owner of the photos removes them from the album
When the owner of the photos deletes them from his/her own account
When the owner of the album removes them from the album

No one else can remove them. If it still happens there must be an issue at Google's side.

Answer:

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Question: How do I transfer my photos from my other account that I cant get into

Hello Donna,

Thanks for posting in the Google Photos Support Community.

Is the other account a 'Google Account'? If yes, I'd suggest posting your question to the Gmail Help Forum for an account recovery.

If no, keep me posted.

Regards,

Amanda

Answer:

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Question: Some how i lost all my photos and can not retrieve them please help

Everything you said to do

Hello Tim,

Thanks for posting in the Google Photos Support Community.

I understand and I'll be happy to help. Were the photos backed up to Google Photos (cloud)? It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: i record videos but cant get any sound

Hello there,

Thanks for posting in the Google Photos Support Community.

Are these videos backed up to Google Photos? If yes, please give the below steps a try to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

====================End Question=====================

Question: How do I share all my albums in google photos with my partner? I am the owner. She can not see them?

I am the owner of the google photos account. I share this with my wife and all our photos are synced…

I am the owner of the google photos account. I share this with my wife and all our photos are synced in a proper way. But. When I now have created around 50 albums for the 15 last years she can not see these albums. I hope not that she must create albums again just the way I did? All photos are available in her google photo account but she can not see my albums. How can we solve this? Thanks in advance. Best regards Henrik

Answer:

Once you share an Album with your wife, she should should View Album from the sharing invitation (typically in an email to her Google Account), then select Save Photos.

At this point (which I take it you have reached), the images from the shared Album will appear individually in Photos view of her Google Photos App but the Album will not appear in Albums view; this is by (questionable) design. To see the Album in its entirety as part of her photos library, she needs to enter Sharing view (blue icon at bottom of App's home screen to the right of Photos, Albums, and Assistant).

Once in Sharing view she will see the Name of the Albums you shared with her, and she can select any such Album to view as an Album.

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

Thanks for your reply. Maybe I am blind but I can not see/find the blue icon? Is it ok for you to send me like a print screen by email? Send it to my gmail adress or henrik.lonnving@hotmail.se. Think that will help me.

Answer:

@Henrik

Lobalobo added "Sharing view (... at bottom of App's home screen to the right of Photos, Albums, and Assistant)".

The icon is not blue but you should have found the word "Sharing" to the right of .....
When you use Google Photos in a browser these icons with text are found at the left side.

Summarizing:

As soon as your wife "Joins" an album she can see it in "Sharing".
These albums are not really on her account. In fact she looks at your albums.

Advantage: when you add photos they will automatically be seen in the album on her account
Possible problems:

When you delete photos or stop sharing an album she will no longer see them.
She cannot search for these albums in the search bar. You can search for the photos though since they are already added to her library, thus she owns copies of the photos.

Possible alternative solutions:

She can select all photos in a shared album and add them to a new album on her account. That will make her owner of a copy of that album. Note that new photos added to the shared album will NOT automatically be added to the new album she owns, but she can repeat that action when needed (photos will not be added twice to the album if already there).
Me and my wife both sign in to the same account in the Google Photos app. No more need to share anything. You both look at the same. One of you must create new albums, the other will see them.

Answer:

Hi again. Now we can see the sharing-button on my wifes google-photo-account. But when she click on that button she unfortunately cannot see any of the albums that I got or created. Do I need to share every single album in another way? so she can se the albums. I thought this should be fixed automaticly when we share accounts ?

Answer:

@ Henrik

Yes you have to share every single album, and she must "Join" it to get it under "Sharing". "Partner sharing" shares all photos, but no albums. I find it useless since all my photos are in albums.

If my wife wants to see my albums she changes to my account in the Google Photos app on her device (iPad). She can toggle between her and my account without signing out/in. That works for us because she does not use the iPad as a camera and thus has Backup & Sync turned off, otherwise her photos may end up in my account ... Depending on your and her use another solution may suit you better.

Answer:

====================End Question=====================

Question: Lost photograph

Photographs on my old phone [under Album] were not transferred over to Photos app. I have 'lost' all…

Photographs on my old phone [under Album] were not transferred over to Photos app. I have 'lost' all my photographs from 10.08.2019 back to December 2018. Why has his happened and where are my photographs? When the advisor in the shop moved the photographs from my L1 to my new L3 the photographs were all there but have since disappeared. I have to restart my phone to get the photographs back in to the Album.What is going on? Advice would be welcome

Answer:

Needless to say, hope this can be solved as I can imagine how frustrated you must be. An initial question for you is whether you ever recall seeing your images anywhere but on the phone (or similar device) that you used to take the pictures. More specifically, did you ever see your images at Google Photos (photos.google.com) on a browser of your laptop or tablet or other device? If not, though this is no comfort, I know, it is possible that the images were never actually backed up but perhaps merely queued to back up (a distinction that is sadly confusing on many phones and tablets). If the answer is that you have viewed the photos at the Google Photos site, there is an excellent chance that they are there and that you will be able to recover them.

In any case, in searching Google for missing images you should check the following sites (being sure to sign in with the same Google Account you used on the phone or device with which you took the pictures):

photos.google.com
photos.google.com/trash
get.google.com/albumarchive
drive.google.com (in the Google Photos Folder, if one exists)
https://photos.google.com/search/_tra_ (Recently Added)
https://photos.google.com/albums (People, Places, Things, etc.)

If you still can't find the images, and you no longer have access to your original phone), I'm afraid that there is nothing that can be done. (You might contact Google Drive Support at the Help Icon

of photos.google.com, but I wouldn't be optimistic that they will help.)

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

Answer:

====================End Question=====================

Question: Hello madam/sir

Hi g h 3006,

See help article: Find or recover a file

Answer:

====================End Question=====================

Question: How do I back up my photos. Have had to factory reset my phone several times and Im loosing pictures

phots not being backed up even connected to wi-fi for over 24 hrs

Hello Marcia,

Welcome to the Google Photos Support Community.

Unable to back up videos/photos can sometimes be upsetting. I'd recommend trying the below steps to check if they resolve the issue:

Open the Google Photos app on your mobile device .
At the bottom, tap Assistant .
Read the first card. If it says:

"Back up & sync is off": Tap "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
"A photo or video was skipped": A photo or video on your mobile device doesn't meet our uploadrequirements:

Photos can't exceed 75MB or 100 megapixels.
Videos can't exceed 10GB.

It does take approximately 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. It's possible that Google Photos is merely scanning your library again, the scan will take some time, but it shouldn't re-upload the photos entirely as duplicates. The app may look like it's doing this but it's actually doing a re-scan of the photos.

If the issue still persist after 24-48 hours, then give the below steps a try in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

Same thing happening to me, However i can not log in to my phone so i have to put all the photos to a cloud but it is really difficult. Any Help?

Answer:

====================End Question=====================

Question: My photo automicliy not backup in google drive

My photos not upload in drive auto

====================End Question=====================

Question: Add photo to second album

In google photos app. When vewing a photo in an album, I wish to add it to another album. When selec…

In google photos app.

When vewing a photo in an album, I wish to add it to another album. When selecting the three dots menu there is only an option to 'remove from album', not to add to another album.

How can I add this photo to a second album?

Answer:

Go into Photos view of your Google Photos App (as opposed to Albums view); select the image you'd like to add to another Album and the option to choose any Album you like will appear.

Let me know if this helps (and if it does please select the Recommend button below to help other users with similar problems).

Answer:

====================End Question=====================

Question: Ubah foto, tapi foto profil kembali seperti semula

Ubah foto, tapi foto profil kembali seperti semula

Ubah foto, tapi foto profil kembali seperti semula

Answer:

====================End Question=====================

Question: I used to sync to photos and i want to continue the sync

I take photos using my canon camera. I used to move them to my computer, and sync them online (backu…

I take photos using my canon camera. I used to move them to my computer, and sync them online (backup) with google photos desktop app. It worked fine. All the photos are on a different HD than my OS one (a backup drive) and I backuped from there.

Then google changed....

Now google photos app won't work (doesnt manage to log in to my account), and if I want to use google backup & sync, I have to select the folders specifically to backup them to google photos.

Now, i don't mind doing that, and selecting the entire Photos folder.

The big question is, will backup & sync know which photos are already uploaded to google photos and not backup them again? or will it create duplicate in google photos (and then I need a different backup app or solution).

Thanks

Michael

Answer:

So long as the images already backed up to Google Photos are in every way identical (unedited) to the ones in a folder to be backed up, duplicates will not be loaded.

As an aside, if you go into Preferences in Backup & Sync (launching from your computer's icon tray then selecting the More Options - three vertical dots in upper right - you should be able to follow the prompts and have Backup & Sync continuously monitor the folder you want backed up without having to select it every time.

Let me know if this helps (and if it does please select the Recommend button below to help other users with similar problems).

Answer:

====================End Question=====================

Question: I want to Recover deleted pictures from trash

Contacted google helpline

Hi Aqib,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Hi Dev,

If you delete your photos from trash then is hard to recover it.You can take a reference of following link for recover your deleted photos.

https://productforums.google.com/d/msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

I hope this will help you.

Answer:

====================End Question=====================

Question: upload new pictures without scanning or re-upload old pictures

backup and sync keeps trying to sync pictures. it skips them but there it never ends. just want to u…

backup and sync keeps trying to sync pictures. it skips them but there it never ends. just want to upload new pictures to google photos. not sync old pictures.

Answer:

" just want to upload new pictures to google photos"

Why don't you just upload them manually ? You can

use the UPLOAD button in https://photos.google.com/
drag & drop into https://photos.google.com/
drag & drop directly to an album

Too much work ? I don't think so. Less troubles, issues, duplicates, skipped photos, re-scanning etc

Answer:

====================End Question=====================

Question: مرحبا ، Google

مرحبا ، Googleتم تعطيل حسابي بدون أي سبب ، حسابي مستوفية جميع شروط بنود خدمة Google ، الرجاء إعادة تفعيل حسابي .وشكرا

laser2rt@gmail.com

Answer:

====================End Question=====================

Google photo QA

Thursday, May 5, 2022

I accidentally deleted my photos?

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