Thursday, May 5, 2022

Drive Folder containing my uploaded photo library is NOT syncing with Google Photos.

Question: Drive Folder containing my uploaded photo library is NOT syncing with Google Photos.

I already activated the "Sync with Drive" checkbox. No synchronization for 3 days so far (the whole …

I already activated the "Sync with Drive" checkbox.
No synchronization for 3 days so far (the whole folder has approximately 10k pictures in it).
Only photos appearing in Google Photos are those of with my phone synced Google Photos Folder.
Copying the files into that folder does not work too. 
I appreciate any constructive inputs!

Answer:

Hello Stefan,

Thanks for posting in the Google Photos Support Community.

Please ensure you're logged with the correct Google Account in Google Photos?

Could you please toggle the checkbox option in Google Photos setting (see screenshot) to sync Google Drive photos in Google Photos.

Let me know how it goes.

Regards,
Amanda


Answer:



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Question: Accidentally permanantly deleted photos.

I tried contacting my old phone manufacture but they can't help me, I need help recover my old photo…

I tried contacting my old phone manufacture but they can't help me, I need help recover my old photos that was permanently deleted from google photos, It was 1 years ago and I don't know what mistake I made until I lost all the photos.

Answer:

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.
 
https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ


Answer:



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Question: Google photo

I'm trying to make google photos my default app for my pictures as they keep going to the gallery al…

Hi Crystal,
 
there is no such thing as a default app for viewing your pictures, Google Photos and any Gallery you have installed act as portals to view the photos. They don't actually go anywhere, photos taken are stored in the camera folder and that folder can be seen by Google Photos or any other Gallery app.
 
Hope that makes sense,
 
Regards,
Peter


Answer:



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Question: i want to recover the videos that was permanently deleted in Google photos on 24 Feb 2019.

Recover permanently deleted files in Google Photos.

Hello ASWIN, please contact support by clicking on this link, then click Missing or deleted files and tell them you accidentally deleted photos from your Google Drive, they might be able to recover them for you.


Answer:



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Question: Missing photos before specific date

Hi, So, today I was looking at my photos at Google Photo app and I noticed that i have only photos t…

Hi,
So, today I was looking at my photos at Google Photo app and I noticed that i have only photos that were uploaded after 1st Jan 2018. I did't delete them, i didnt use "Free up storage\

Answer:

Also have this problem,

All my photos are in Google Drive, backed up and can displayfine, but when I go to google photos it cuts of in 2017?

Any help guys?


Answer:



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Question: App crashes with HUAWEI MATE 10 PRO

I bought a Huawei Mate 10 recently but every time I try to open google foto app it crashes..I've tri…

I bought a Huawei Mate 10 recently but every time I try to open google foto app it crashes..I've tried to restart the phone and the app but without success..thanks for feedback.

Answer:

Hello Matteo,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:
  • Check your internet connection (mobile data).
  • Close the Google Photos app and re-launch it.
  • Sign out and sign back in to Google Photos with the same Google Account.
  • Clear App data:
    • Open your device's Settings app (not the Google Settings app).
    • Touch Apps.
    • Select Google Photos in the list.
    • Touch Clear data.
  • Update the Google Photos app on your Android phone:
    • Visit the Google Play Store.
    • Open Google Photos.
    • Touch on Update.
Let me know how it goes.

Regards,
Amanda


Answer:



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Question: My 2010 photos all recovery pls

immediately Pls Pls



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Question: All photos appril2018 to may 2018

My photo return

Hello Satiendra,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,
Amanda


Answer:



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Question: Which version of iOS photo is synced to Google on first time backup/sync

When I install Google Photos on my iPad and it goes to backup/sync, will it backup/sync the highly c…

When I install Google Photos on my iPad and it goes to backup/sync, will it backup/sync the highly compressed version on my iPad or will it backup/sync the original on iCloud. I understand Google will then compress to "High Quality Compression," but I want to make sure that the version being compressed is the original and not the already compressed version.

Answer:

Hi Jamie Smith 6711,
 
To quote another user:>
 
Cory Imdieke said:
I've been using Google Photos and iCloud Photos together for a while so I have some experience with this.
 
The two services play nicely together. The best option is to keep iCloud Photos turned on, along with optimize storage. Then install Google Photos and start the sync. Here's what happens.
 
At the beginning, there are (let's assume) no full-size photos on your phone, only in iCloud. Google Photos goes through every photo in your library, and wants to upload it. It requests the full-size photo from iCloud, which downloads to your phone and gets cached on the device. Then the full size photo is uploaded to Google, and Google Photos moves on to the next one. It keeps doing this until it's gone through all your photos.
 
The optimize storage setting is doing what it's supposed to do. At some point when the phone fills up, it will begin removing photos again like before. Let's say for example (using not real numbers) you have 5GB of free space on your device, which is enough to hold 500 images. Google Photos will download those 500 images from iCloud and upload to Google, then iCloud will see you're out of space and remove those images, and move on to the next batch of 500.
 
Google Photos and iCloud Photos don't really talk to each other much, all of this stuff just happens in the background automatically. When Google Photos asks for a photo, iCloud knows it needs to download it first so it does. Then when your phone fills up it knows it needs to clear off space.
 
It should pretty much manage itself without needing to do much. When you're totally done syncing with Google, you can just leave your phone and let iCloud delete the downloaded photos when it needs space.
'End Quote'


Answer:



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Question: Duplicates Google Photos and Google Drive

I made the mistake of clicking "Sync photos & Videos from Google Drive" in Google photos, and all my…

I made the mistake of clicking "Sync photos & Videos from Google Drive" in Google photos, and all my photos are now duplicated, taking up virtually all my storage in Google Drive. I quickly unclicked this setting and it remains unchecked. If I go through and delete all the photos from my Google Drive, will this delete them from Google Photos? I know this seems like a stupid question, but I just want to be very sure before I start going through and deleting everything. Thanks!

Answer:

I don't understand why you got duplicates - then you must have stored the same pictures on Drive also - maybe long ago. 
But by switching off the option, these dups are removed from Photos - so that problem is solved. 
And what you have on Drive, can be deleted because that will take a lot of storage. 

Maybe you still have the old Google Drive Sync app in use, else I don't understand why you have so much (old) pictures on Drive in normal folders. And you also may have started to use the fairly new Backup & Sync app which has uploaded all pictures to Photos, but also on Drive at a special location: https://drive.google.com/drive/computers
But that location is not synced by that option on Photos, but should not be deleted either.


Answer:

Hello Nicolette,
 
Please don't delete anything as Sync photos & Videos from Google Drive does not use any storage. If you have storage problems it is due to another reason.
 
Please share you storage information with us and also your Backup and Sync settings, similar to
 
 
Regards,
Peter


Answer:

When I clicked 'sync', this folder was created in my Google Drive, which never disappeared and is taking up storage. And it scrolls forever.

Answer:

Apologies - I think my post earlier today may have been removed because of community settings??

Here are my Google Drive settings.  I currently do not have anything syncing to my laptop because I don't have my own laptop.
and here are my google drive settings:


Answer:

And here are my google photo settings:


Answer:

And the final thing that might be relevant is:


Answer:

It is safe to Remove the Google Photos folder, but it normally does not use any storage. The numbers you see are the file size in Google Photos.  If you click to highlight one of the jpg files and click on the (i) below the Red N at top right, the select the Details pane you should see Storage used = 0 bytes.

At the top of the Settings page click View items using storage to get a list to decide what to delete. 

You might also look at Gmail to find large attachments to delete

Don't forget to empty the Drive trash as the storage is still used until it is emptied.


Answer:

In Gmail you can search by size, start off with something like 100MB and lower it as you go
<See screenshot online>


Answer:

The option to show Google Photos in Google Drive must have been on in 2017, but for reasons unknown the folder got not correctly filled by Google because you should not have an endless list, but subfolders by year and per month. And then these monthfolders (01, 02 until 12) are filled with much less files. 

But like Peter said: these files may look as duplicates, but normally they take no storage. And you can delete the folder completely to ged rid of this useless heap which is unsuitable for syncing to desktop.  

But then there still must be other files in normal folders on Google Drive that take 5 GB of storage - just use https://drive.google.com/drive/quota to see where these non-zero bytes are stored and if they can be deleted without loosing your archive. Maybe still synced via the old Google Drive app. 

About Gmail: attachments are limited to 25 MB, so it is a bit unlikely that there will be mails over 100 MB :-) Just choose "All mails" in the left column in your desktopbrowser (under More) and then select the oldest right up. Then you maybe astonished that your archive is still there for many years and then you can start selecting the full page and trash that amount etc, etc. until Januar 1, 2018
If you can't delete that archive for some formal reason, you may use Take-out for Gmail to make a backup on Mac first before starting with cleaning-up. See https://www.google.com/settings/takeout
If you keep your mail until the start of last year, Gmail still may use a couple of GB's - even after emptying its trash. But you can't do better :-)

Good luck


Answer:



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Question: I had backed my gallery photos on google photos on lenovo phone but my phone is dead. On my new phone with new account i cannot find my google photos as i have forgotten my old account. Please help its important

Trying to find my google photos in newnphone with new account as mynold ohone is dead andni have for…

I had backed my gallery photos on google photos on lenovo phone but my phone is dead. On my new phone with new account i cannot find my google photos as i have forgotten my old account. Please help its important

Answer:

Hello Clifford,

Thanks for posting in the Google Photos Support Community.

I'd suggest posting your question to the Gmail Help Forum for an account recovery.

Regards,
Amanda


Answer:



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Question: Only picks up pictures of pets but wont reconise faces

ive tried turining it on and of multiple times on web and android and have waited a while but can't …

ive tried turining it on and of multiple times on web and android and have waited a while but can't select my face when setting and hast reconised anyone else on my gallery. any way to fix ? or willthe google gods do something?

Answer:



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Question: How do I move photos from one albumn to another?

Organizing Photos

Hi Gene,

Welcome to the Google Photos Product Support Community!

In Google Photos, adding it to another album does not remove it from another album.  A single photo can be in multiple albums (example: "Summer\

Answer:



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Question: How do I find my lost phone



Hi Lailah,

You can start here:

More info here:
Find, lock, or erase a lost Android device

Good luck!

Dougsap (volunteer Google Photos user)


Answer:

Hi Lailah,

You can start here:

More info here:
Find, lock, or erase a lost Android device

Good luck!

Dougsap (volunteer Google Photos user)


Answer:



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Question: Deleted Videos from my camera roll on my iPhone and they are not in my google photos or in the trash

I have deleted photos from my iphone. they are not in my google photos. syncing in google photos has…

I have deleted photos from my iphone. they are not in my google photos. syncing in google photos has always been on. they are not in the trash tab. please help

Answer:



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Question: I cant get on POF and i want to go on the web site

I'm just trying to get on Web site POF

Hello Ron,

Thanks for posting in the Google Photos Support Community.

If you're referring to the web version of Google Photos, log on to photos.google.com with the same Google Account to access your backed up content.

If no, keep me posted.

Regards,
Amanda


Answer:



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Question: How do I get back my photos

How can I get back photos

Hello Rani,

Welcome to the Google Photos Support Community.

If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know.

Regards,
Amanda


Answer:

Hello Rani,

Welcome to the Google Photos Support Community.

If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know.

Regards,
Amanda


Answer:



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Question: I want to upload my photos from my lost phone Moto z 2play

I have lost my phone Moto z 2 play so I got all my contacts,apps to new phone through my I'd except …

I have lost my phone Moto z 2 play so I got all my contacts,apps to new phone through my I'd except my photos 
Please help me how can I get photos

Answer:

Hello Cheguri,

Thanks for posting in the Google Photos Support Community.

Are the photos in the device gallery of you lost phone? If yes, I'm afraid we couldn't be able to recover them.

If they were backed up to Google Photos, you can simply access your photos/videos by signing into photos.google.com (web browser) on your computer or on the Google Photos app on a phone with the same Google Account.

Let me know if you have any questions.

Regards,
Amanda


Answer:

Hi Cheguri,

Thanks for writing back.

If your photos are missing from Google Drive, I recommend posting your query in the Google Drive Help Forum for a better assistance.

Let me know if you have any other questions.

Best,
Amanda


Answer:

Hello Cheguri,

Thanks for posting in the Google Photos Support Community.

Are the photos in the device gallery of you lost phone? If yes, I'm afraid we couldn't be able to recover them.

If they were backed up to Google Photos, you can simply access your photos/videos by signing into photos.google.com (web browser) on your computer or on the Google Photos app on a phone with the same Google Account.

Let me know if you have any questions.

Regards,
Amanda


Answer:

Hi Cheguri,

Thanks for writing back.

If your photos are missing from Google Drive, I recommend posting your query in the Google Drive Help Forum for a better assistance.

Let me know if you have any other questions.

Best,
Amanda


Answer:



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Question: Whats the absolute best way or process to cleanse all my accounts and devices from unknown hackers?

Trying to get control of all accounts, and all devices keep getting rooted and I think someone in pa…

Hello Victim, please go through the help article below to secure your compromised accounts:


Answer:

Hello Victim, please go through the help article below to secure your compromised accounts:


Answer:



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Question: Photos crashes when switching to All Photos

When I open Photos and attempt to switch to the All Photos view, the app immediately and consistentl…

When I open Photos and attempt to switch to the All Photos view, the app immediately and consistently crashes.  I'm on a first generation Google Pixel XL that receives monthly updates from Google.  My phone is up to date.  I've rebooted and attempted a force stop.  I've cleared the cache and the user data.  I've ensured the Photos app is up to date.  The problem persists and the Pixel hardware team directed me to this forum.  Thoughts on troubleshooting next steps?

Answer:

Hey Nolan,

Thanks for posting in the Google Photos Support Community.

Could you please sign out of Google Photos and sign back in with the same Google Account to check if that sorts the issue.

Keep me posted.

Regards,
Amanda


Answer:

Happy to try that...Photos  closes within seconds of opening, so there isnt time to access accounts and signout.  Thoughts or suggestions?

Answer:



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Question: Do Photo Titles and Albums sync from Mac Photos to Google Photos in Google Back up and Sync?

Hello! I am helping a friend switch her workflows from a "local drive" system to a "cloud drive" sys…

Hello!
I am helping a friend switch her workflows from a "local drive" system to a "cloud drive" system.  She is already on google drive, but it seems our real work is getting her picture/video workflow synced up.  I adore Google Photos and wanted to help her get her photos backed up to the cloud. 

She has about 150,000 photos on her computer in Mac Photos (not synced to iCloud because the storage is too expensive).  We want to utilize the free storage of Google Photos as a backup. We've synced her phone (about 20k photos of the 150k) and now are trying to get the rest (about 130k photos) from her Mac Photos into Google Photos.  We have downloaded and installed Google Backup and Sync. 

Here are the questions:

  • She has a ton of albums in Mac Photos that are named and organized.  Will Google Photos automatically recognize her albums?  If not, is there a way to set it so it will? Or do we need to manually export each album from Mac Photos to the desktop and upload each album to Google Photos?

  • She has captioned some of her photos in the "title" section in Mac Photos.  Is there a way to transfer those titles into the description section so Google Photos reads them?  I tried doing what is recommended in this article with Automator, but it seems the menus have changed since the the article was written, so it is not working properly.  I tried to manually upload one picture from Mac Photos to Google photos  with a title just to test how the title would show up in Google Photos...I can see that the photo title is uploaded the image title, but it is not searchable since it's in the description. For example, if the photo is named "Top Gun Halloween" and I search "Halloween\

    Answer:

    "Will Google Photos automatically recognize her albums?"
    Short answer: NO. Everything goes into the big library. Very disappointing for new users. She can upload manually to a new album one folder at a time ! When you use Backup & Sync the folders should be mirrored in Google Drive ("Computer" section)

    "She has captioned some of her photos"
    Captions I added before uploading (using Picasa3) show up in the "Description" field of the Info panel in Google Photos. Both file names and captions are searchable after some time needed for indexing.

    "is there a way to just do a few at a time?"
    Uploading manually one folder at a time if she wants all photos in albums. It must also be possible to sync a limited set using Backup & Sync, but I do not use it (I upload all new folders manually, and the old ones were already there from Picasaweb) thus cannot help here.


    Answer:



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    Question: My facebook stickers are saving to my google photos as individual folders... STOP THE MADNESS! Help!

    All I've known to do is to delete the folders but each sticker creates its own folder. I can't even …

    All I've known to do is to delete the folders but each sticker creates its own folder. I can't even figure out where it's finding them. I don't have backups selected for facebook... I'm so lost! I found this man had a similar issue but I couldn't see an answer. They are showing up as device folders... It just uploaded about 200.... I can't even figure out how to manage those device folders from my laptop which would make it much easier to at least delete them but on my phone I have to delete the individual folders, not multiple selection delete option. 

    Answer:

    Hello Devra,

    Thanks for posting in the Google Photos Support Community.

    Google Photos backs up everything that's there in your device gallery (Device/SD card storage). These emojis/cartoon stickers from messenger may have got downloaded to your device and so they appear in Google Photos (cloud). 

    It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon  (which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

    Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo.

    If no, please give the below steps a try to help resolve the issue:
    • Close the Google Photos app and re-launch it.
    • Sign out and sign back in to Google Photos with the same Google Account.
    • Clear App data:
      • Open your device's Settings app (not the Google Settings app).
      • Touch Apps.
      • Select Google Photos in the list.
      • Touch Clear data.
    • Update the Google Photos app on your Android phone:
      • Visit the Google Play Store.
      • Open Google Photos.
      • Touch on Update.
    Let me know how it goes.

    Best,
    Amanda


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    Question: Google photos keeps crashing. "Photos has stopped" or Photos keep stopping". Ive tried everything mentioned on the blogs including deleting cache, and replacing photos with a "newer" version. Quite frustating. Never had a problem before . Any help available.?

    Google photos keeps crashing with the usual messages. Tried everything mentioned in the blogs with n…

    Google photos keeps crashing. "Photos has stopped" or Photos keep stopping". Ive tried everything mentioned on the blogs including deleting cache, and replacing photos with a "newer" version. Quite frustating. Never had a problem before . Any help available.?

    Answer:

    Hello Ray,

    Thanks for posting in the Google Photos Support Community.

    I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:
    • Close the Google Photos app and re-launch it.
    • Sign out and sign back in to Google Photos with the same Google Account.
    • Update the Google Photos app on your Android phone:
      • Visit the Google Play Store.
      • Open Google Photos.
      • Touch on Update.
    Let me know how it goes.

    Regards,
    Amanda


    Answer:



    ====================End Question=====================


    Question: How can i retrieve my photos whiche I deleted from Trash?

    I recently ended up deleting 600+ photos from Photos 'Trash' I was of the opinion that they would ha…

    I recently ended up deleting 600+ photos from Photos 'Trash' I was of the opinion that they would have been backed up in Drive. How do i get them back now?

    Answer:

    Hello abhishek, please contact support by clicking on this link, then click Missing or deleted files and tell them you accidentally deleted photos from your Google Drive, they might be able to recover them for you.
     


    Answer:



    ====================End Question=====================


    Question: I accidentally deleted some photos from google photos.. could you please help me to recover those





    ====================End Question=====================


    Question: I Forgot privacy protection password Fero J1 Android 5.1. I have original SIM cards but not helping.

    First I did try a bunch of passwords (obviously not solved). Then reinserted the original sim cards …

    First I did try a bunch of passwords (obviously not solved). Then reinserted the original sim cards (not solved). I then restored factory setting (sadly not solved). I am now stuck at desperately trying to remember the password.
    I am asking if there is another way to re-access my device. My device name is Fero Royale J1. Running on Android lollipop 5.1. I mean is there a way I can either use my google account credentials (it was set in the device and running) to verify ownership of my device. Any other way?

    Answer:

    Someone plz provide me a link to Fero Royale J1 Stock firmware. Some say it is the only way forward.
    But I still wonder! What kind of account security doesn't have a forgot password button, alternative security question?. Only one single way to access it? I don't know about you, but to me that is too much of security.


    Answer:



    ====================End Question=====================


    Question: How can I snap still photos from within a saved video

    I've tried trimming video but this does not offer a single still photos result. Please advise

    Hi Brandi, I don't believe you can do that in the Photos app. There might be 3rd party apps that can do that though, you can check in the Play Store.


    Answer:



    ====================End Question=====================


    Question: I didn't have the chance to finish my photo book drafts on time. Can I recover them?

    I saw the email message about photo book drafts expiration and didn't have a chance to do something …

    I saw the email message about photo book drafts expiration and didn't have a chance to do something on time. Now these drafts are deleted. Is it possible to be recovered?

    Answer:



    ====================End Question=====================


    Question: i lost my phone bt then all my photos where saved on my google photos app,i want to know if i can ac

    i tried to check if i can find them online but i cant



    ====================End Question=====================


    Question: does google use ( for analysis or any other purpose ) my deleted picture from Google photo ?

    I would like to know when I delete a picture from Google Photos, does it truly get deleted all stora…

    I would like to know when I delete a picture from Google Photos, does it truly get deleted all storage or Google uses that picture for something else (like for analysis).

    Answer:



    ====================End Question=====================


    Question: i have a zte sonata 3 and its got a frp lock

    trying to bypass the frp lock on my zte



    ====================End Question=====================


    Question: Был утерян планшет. С него удали все фотографии с Гугл фото планшет нашла но фото не возможно востон

    Помогите востоновить фотографии в Гугл фото пожалуйста

    Hello there,

    Thanks for posting in the Google Photos Support Community.

    I understand that you're unable to find the photos that were backed up from your lost phone and I'll be happy to help you. Maybe the photos weren't uploaded successfully at the first place to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon  (which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

    Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

    In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos. 

    However, if you're sure they were backed up, I recommend you looking for your video here:
    If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

    Meanwhile, please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue.

    Let me know how it goes.

    Best,
    Amanda


    Answer:



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    Question: Group similar faces option is missing in settings

    Group Similar Faces option is not in settings. Up till about 2 weeks ago it was there and I was ab…

    "Group Similar Faces" option is not in settings. Up till about 2 weeks ago it was there and I was able to use face recognition. All of sudden it is missing and all my albums of specific people are gone as well. I have cleared the chrome cache, signed out of my accounts and back in etc. This is a work account and half of my coworkers has this function and the other half it is missing as well.  How do I get face recognition back? I use this frequently.

    Answer:

    Greg and Hans,
     
    The issue has been reported.
     
    On Nov. 6, 2019, janvb wrote, "I submitted a bug report signaling that "Group similar faces" is missing at least for some users in countries where it used to be available, even in US.

    Answer:

    That link (above) from with the reported issue is no longer valid. There is nothing on that link page. Has anyone anywhere heard anytihng concrete about this problem? It works on my personal account just fine as always. The option completely disappeared on our education account. I'd been using it regularly up until about 2 weeks ago and the option in the Settings just completely disappeared. Super frustrated. Would love to hear from Google. Cannot even contact anyone on this as they don't actually support their product.

    Answer:

    I guess the other thread I linked to was deleted. 

    Here's a similar conversation: 


    Answer:

    The timing of this is suspiciously close to when they released the update to allow manual edits of face groups to reassign individual people. It looks like Google released something without testing it properly.

    Answer:

    Am facing the same problem... My other account on same device is showing group facing option but when I logged in to different account it doesn't shows the group facing option... It is frustrating 😐😐

    Answer:

    Same problem here with our Education accounts.  I hope they get this back soon and I hope I don't lose all of the previous groupings I had set up.

    Answer:

    To be more clear, I do have the People section on my iPhone, but names are now gone. But all People/Faces groupings are gone from my Mac's view of Google Photos and there's nothing in Settings to let me add it back.

    Answer:



    ====================End Question=====================


    Question: hello, yes i just wanted to know where to find my photos, and have them near me on face book. thankyou gool surty

    yes please

    Hello gool, you can find your photos in the Photos app or on photos.google.com on the web.


    Answer:

     Hello OK Jaydee Scholl Please  you Please Password The  Kaiedog14 The  Password School For Hello No
     Stop Messages sorry eric hoap


    Answer:

    Hello gool, you can find your photos in the Photos app or on photos.google.com on the web.


    Answer:



    ====================End Question=====================


    Question: Is there a way I can combine 1000 photos into 500 image files (so 2 photos per image file)?

    I am trying to combine 1000 photos into 500 image files (so 2 photos per image file). I'm making a s…

    I am trying to combine 1000 photos into 500 image files (so 2 photos per image file). I'm making a scrapbook and would like to develop these 500 images 4R, and end up with 1000 2R sized photos. I used to do this one by one on an app but that is too time consuming! Is there an automated way to do this on Google Photos?

    Answer:

    Hi Wendy,
     
    Google Photos doesn't support what you'd like to do. As a workaround you may try making a Collage from a number of photos by selecting them, clicking +, and then clicking Collage. However, there's likely a limit on the maximum number of photos a Collage can have, possibly around a few dozens or less.


    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:

    Hi Wendy,
     
    Google Photos doesn't support what you'd like to do. As a workaround you may try making a Collage from a number of photos by selecting them, clicking +, and then clicking Collage. However, there's likely a limit on the maximum number of photos a Collage can have, possibly around a few dozens or less.


    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:



    ====================End Question=====================


    Question: my fb ider inbox er picture ney





    ====================End Question=====================


    Question: I want find my photo

    I have a problem

    Hi Hak,
     
    I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:
    • photos.google.com
    • photos.google.com/archive
    • photos.google.com/trash
    • get.google.com/albumarchive
    • drive.google.com
    • other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)
    I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652


    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:



    ====================End Question=====================


    Question: My "permanently deleted" photos keep coming back. How can I delete them forever?

    I have deleted them repeatedly, then emptied the trash.

    Hi Chris,
     
    did you try clearing the Trash from both the Google Photos Android app and the https://photos.google.com/trash website?


    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:

    Did you get an answer? Mine are now doing this too. It's a recent problem for me and photos I deleted ages ago just appeared today (again). I'd already emptied my bin which is what I had to do to get them off my phone as well as my lap top. Very frustrating.

    Answer:



    ====================End Question=====================


    Question: video edit is not showing for me

    i have reinstalled the app 3 times,clear app data of it and still i didn't get it :(

    Hello Bharat,

    Thanks for posting in the Google Photos Support Community.

    I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:
    • Check your internet connection (mobile data).
    • Close the Google Photos app and re-launch it.
    • Sign out and sign back in to Google Photos with the same Google Account.
    • Check for the same on the web browser (photos.google.com).
    Let me know how it goes.

    Regards,
    Amanda


    Answer:



    ====================End Question=====================


    Question: photos are unbable to open

    4,75E+09

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:

    I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

    Answer:



    ====================End Question=====================


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