Google photo QA: Does Google Photos download iCloud stored photos before backing them up?

Question: Does Google Photos download iCloud stored photos before backing them up?

Hi, I'm in the process of switching from iCloud to Google Photos storage. I'm backing up one month a…

Can confirm - that part of switching from iCloud to Google Photos worked surprisingly well! It even kept all the live photos (which only works when using the iOS app, not when uploading from macOS).

Answer:

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Question: when I try to send a photo saved in google photos it comes in as .HEIC which I am unable to open, wh

HEIC files- how to open?

Hi Nathlie,

Welcome to the Google Photos Help Forum!

Please see the beginning of this article:

https://www.cnet.com/how-to/how-to-open-heic-images-on-windows/

Honestly, if you share images with people who primarily use Windows, it is probably best to change the file format on your iPhone to "Most compatible". That's what I did.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Nathalie,

P.S., re:

>>>>Honestly, if you share images with people who primarily use Windows, it is probably best to change the file format on your iPhone to "Most compatible". That's what I did.

This will only help you going forward (on newly created images)..

You can use a convertor (like in the article) on downloaded images prior to sharing them, if desired.

And sorry for misspelling your name in the first message.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: What is yours

What can i do

Hello there,

You've posted on the Google Photos community forum. Do you have a question that relates to Google Photos?

Sandie

Answer:

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Question: Many photos in photos.google appeared recently on newer dates (many in Dec 17). I've tried the corre

I have edited the exif date and passed the photos through drive to try to force the photos into the …

I have edited the exif date and passed the photos through drive to try to force the photos into the correct time. Some of the othe photos were also renamed. Some that were not renamed are also duplicated in photos. I now have close photos in photos.google. I want to clean the duplicated photos on the days they are duplicated but I cannot tell which one to remove. Sometime any of the clones also result in the drive photo being deleted. Any help would be appreciated. There are many (1,000s) of these photos but many are wedding, retirement vacation etc ---- Not just snaps but memories. I am very much focussed on fixing this because I have concerns about my memory an want this to look back on.

Answer:

Jeff,

When you upload the same photo:

it should NOT upload again when you only change the name
it will upload again when you change something else, like the "date taken"

There are no easy ways to remove duplicates. See this link.

Answer:

I've read that same documentation but alas I seem to have two that are somehow different enough to show up twice when sufing through photos.google but when I deleted either one the singular file was deleted. A restore from photos bin returned the drive file.

I wonder if there is some corruption because I also am unable to generate a takout file (via email of links) that creates successfully. Two attempts have both failed.

I will try to recreate and screen shot the example of two photos linked to one drive file but unfortunately did not keep notes. I do have Google support attention now but I have requested that they address the issue with the takeout before I undertake their reccomendation which is as follows:

First delete the Google Photos folder in Google Drive - (If you delete folders (including the Google Photos folder), photos and videos won't be deleted in Google Photos. This is to avoid deleting all your photos and videos by accident).

Uninstall backup & sync:

Click Start Control Panel.
Click Programs Programs and Features.
Click Backup and Sync from Google Uninstall.
Click Yes.

Re-download Backup & Sync by following this link: Download Google Drive

See your Google Photos folder

On your computer, go to drive.google.com.
Click Settings Settings.
Next to "Create a Google Photos folder," turn on Automatically put your Google Photos into a folder in My Drive

You can move photos and videos into a folder, but the folders won't become albums in Google Photos.

Sync photos & videos to Google Drive

To automatically add photos and videos from Google Photos to Google Drive:

On your computer, go to drive.google.com.
In the top left, click Settings Settings.
Turn on Create a Google Photos folder.
Click Done.

Sync photos & videos to Google Photos

You can automatically sync photos and videos to your Google Photos library if they are in My Drive or the Computers tab in Google Drive.

To see photos and videos from Google Drive in Google Photos:

On your computer, go to photos.google.com/settings.
Turn on Google Drive.

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Question: Can't download from shared album; it's been 3 days & it still says "Photo is still processing"

I have backed up every photo & deleted all of them from my device; I have un-installed & re-installe…

I have backed up every photo & deleted all of them from my device; I have un-installed & re-installed the app.. I have left the app open for hours until the phone is too hot to touch & still it will not let me download from a shared album that was sent to me 3 days ago now; how long does it take for "photos to process".?!?!

Answer:

Hello Niki,

Thanks for stopping by the Google Photos Support Community.

Could you please try signing out and signing back in to Google Photos (photos.google.com) with the same Google Account.

Let me know how it goes.

Best,

Amanda

Answer:

No - this did not solve the issue; I still get the popup that the photos are still processing & I could only save(download) a "smaller version

Answer:

Hi Niki,

Thanks for keeping me posted.

I'll be happy to help you further. I have replicated the same on my end and it works as intended.

If you have tried the steps above and if they didn't help, could you please try the same on a different device (computer/iOS/Android) if possible, to check what happens next and to know if this is a device specific issue or account related issue.

Let me know how it goes.

Regards,

Amanda

Answer:

Hi Niki,

Thanks for keeping me posted.

I'll be happy to help you further. I have replicated the same on my end and it works as intended.

Let me know how it goes.

Regards,

Amanda

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Question: Lover photos

Hello Ramlakhan,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

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Question: Dear sir/mam

Hi Daksh,

Did you delete these from Google photos?

First of you you should check the Trash; any photos that were previously backed up and deleted less than 60 days ago will be in there.

Also see Help article: See if you can restore deleted photos & videos

If they are not, can I ask how you usually back up your photos and where from?

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Question: I want to signin to google photis account

Sign into Google's photo account

HI Cheston,

Do you have the Google photos app on your device?

If you open it and tap on the hamburger menu on the top left hand side you will see the account that it is signed into.

You can add an account or manage your accounts there, let me know if there's anything else.

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Question: I can not log into my google accout to retrieve all of my picture and goofle saus the email is still in use

I cannot sign into my account to retrieve my photos

Hello there,

Welcome to the Google Photos Support Community.

I'd suggest posting your question to the Gmail Help Forum for an account recovery.

Regards,

Amanda

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Question: why won't my back up and sync work with my LAN internet and a USB cable ?

LAN connection will not back up and sync my UL40 phone to my PC

Try this:

Tap the Menu at the top-left of the Photos view in Google Photos App.
Tap your email address (or small down-triangle) and select Remove Active Account (or on an IOS device, select Manage Accounts and toggle off your active account)
Shut down, then restart your phone.
Login again on the Google Photos App to your Google Photos Account.
Wait until Getting Photos finishes; this could take some time (even though already backed-up images are merely being indexed, not uploaded again).
Check to see if the App (and camera) now function normally.

If this doesn't work, you should try uninstalling and reinstalling the App (if your phone permits it); or instead follow this link to Clear Cache and Data (a process that may be different from the link depending on your phone or version of Android).

Let me know if this helps (and if it does please select the Recommend button below this post so that others can more easily find the solution to similar problems).

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Question: I reorder photos using drop&drag then Google Photos moves the pics back to old order.

Google changes my photos to old order after I drop&drag

Hello KatDen,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Photo partner

Can i recover my Google photo partner account.. I accidentally remove that account but i want to bac…

Hi Ankur,

You can just re add it:

On your Android phone or tablet, open the Google Photos app .
At the bottom right, tap Sharing .
Above "Shared library," tap your partner's name.

Then your partner can accept the invitation again.

Answer:

So you deleted photos directly out of your partner's account; or you previously added some of your partner's photos to your library but then deleted them?

Answer:

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Question: im lost my gallery family member....2014

this is my import matter lost my life gallery pictures

Hi Rocky Bhai,

If you have enabled "Backup And Sync" option in you Google Photos app, you can get those photos/videos by visiting https://photos.google.com using web browser.

If you never used Google Photos, there is a small chance that you can restore the photos using a recover deleted photos app.

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Question: i have an older computer and the new automatic uploader wont work with my computer

not sure what I can do I dont think the new syncing system will work with an older apple

Hi Dennis,

Well, that may not be such a bad thing.

If you manually use UPLOAD at https://photos.google.com/u/0/ you have more control (e.g., like you can cull images first if you desire, or rename the files prior to uploading, or immediately assign to an album, if desired).

The new Backup and Sync tool is much more powerful / complex than the old Desktop Uploaded. With complexity comes the possibility for unintended consequences (if you really don't pay attention to your settings and what is happening).

I used the Desktop Uploader but don't use Backup and Sync on my computer, but granted most of my images are uploaded directly from my Phones.

I believe Backup and Sync requires MacOS 10.9+

Best regards, Dougsap (volunteer Google Photos user)

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Question: Recover permanently deleted Photos

I want to recover permanently deleted Photos

I would suggest you to have a look on this Photo Recovery Software.

I have used this tool a month back and really helped me out. With the help of this tool, I was able to recover all of my photos which were deleted.

That is why I would also like to refer you this tool.

Hope it works for you.

Thank You

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Question: 'I am totally confused by Google Photos and Drive. When should I use which and why?

I am totally confused by Google Photos and Drive. When should I use which and why? Why have Google …

You don't need to be confused at all - Google Drive just is general storage for all kind of files and Google Documents & Sheet & Slides. But it is not specialised for pictures.

And each byte counts there - expect for Google Docs etc.

But Google Photos is specialised for pictures & movies only and maybe used for free unlimited if you accept compression to High Quality by Google. See this link

Not clear from your story if your pictures are on computer or on phone mainly.

But if on computer, you can use the Backup & Sync app and then your folders will get synced to Drive and their contents will be uploaded to Photos. Then your storage still can be free and unlimited.

See this link

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Question: How do I get my photos and videos back

Everything

Hello Patricia,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Were your photos backed up to Google Photos? If yes, it can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Let me know how it goes.

Best,

Amanda

Answer:

Hello Patricia,

Thanks for posting in the Google Photos Support Community.

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Let me know how it goes.

Best,

Amanda

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Question: Where is the folder I created?

Created a folder for screenshots and pics won't transfer there?

Hello there,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you on Google Photos or Google Drive? Have you created an album in Google Photos or a folder in Google Drive?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

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Question: My photos for 2013/2014

Recover phototos

Solomzishawn, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

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Question: Original quality a lie?

So I've just come back from a nice holiday in Thailand during which I decided to free up space on my…

So I've just come back from a nice holiday in Thailand during which I decided to free up space on my phone (Samsung S8+) by allowing google to delete photos its backed up. Today I'm taking a look at the photos and want to download them all but noticed on playback the quality of the video's is poor when downloaded. That's when I noticed they are only 1080p and not 4k30p as were the originals on the phone. I've checked my Google settings and it is set to Original (because I didn't want any changes to the data). How can I download the original files as advertised?

Answer:

These ugly 4K videos (gigabytes) cost many hours to get processed by Google for correct displaying, but in mean time they show the HD-version.

So check tomorrow again.

Answer:

Maybe it even will take 2 weeks - we have no idea and there is no Google here.

And personally I have no experience with such extreme videos.

Perhaps other volonteers here know better.

PS: you also may have a zipping problem - if you open the sidepanel of such a video on Google Photos, how much Gigabytes are shown then. If more then 2 GB, you may need another procedure for downloading and another upzipper.

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Question: I used google photos to back my photos. My e-mail should have been Marc.r.poway.ca@gmail.com however

I'm using an iPhone now from android can't find my photos email doesn't work,and forgot password?

Hi Marc Rayner,

>>> I'm using an iPhone now from android can't find my photos email doesn't work,and forgot password?

Since your account is linked to your Google Photos, if you cannot access that account, there is no way to recover your Photos.

Please visit the Account community to discuss ways on how you can recover your account.

Answer:

Hi Marc Rayner,

>>> I'm using an iPhone now from android can't find my photos email doesn't work,and forgot password?

Since your account is linked to your Google Photos, if you cannot access that account, there is no way to recover your Photos.

Please visit the Account community to discuss ways on how you can recover your account.

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Question: Is it best gor unlimited high quality or original, my general preference

Also am I backing up and syncing on this pixel xl

Hello Melissa,

Welcome to the Google Photos Support Community.

I understand and I'll be happy to help you. Google Photos provides us an option to upload photos/videos without having them to occupy any space on your account. So have you selected your back up preference to "High Quality" or "Original"? Know the difference between 'High quality' and 'Original':

High quality:

Unlimited free storage.
Regular cameras: Recommended for phones or point-and-shoot cameras that are 16 megapixels (MP) or less.
Uses: Good for typical printing and sharing.
Size: Saves high-quality photos and videos while reducing size.

Original:

Limited free storage: Uses storage in your Google Account, regardless of photo or video size.
DSLR cameras: Recommended if you take photos with a DSLR camera and want to maintain the exact original quality.
Uses: Recommended for printing large banners or to store original files.
Size: Stores your photos and videos exactly as you captured them.

Learn more about choosing a storage size.

In case, you want to change your Google Photos settings to 'High Quality', please give the steps below a try to select 'High Quality' to upload your photos if you haven't done so:

Open the Google Photos app.
On the top left, click on 'Menu' and choose 'Settings'.
Click on 'Backup and Sync' and choose 'Upload size'.
Select 'High Quality'.

Here's a help article for more information on how to 'Choose a storage size'.

Let me know if you have any questions.

Best,

Amanda

Answer:

Hello Melissa,

Welcome to the Google Photos Support Community.

High quality:

Unlimited free storage.
Regular cameras: Recommended for phones or point-and-shoot cameras that are 16 megapixels (MP) or less.
Uses: Good for typical printing and sharing.
Size: Saves high-quality photos and videos while reducing size.

Original:

Limited free storage: Uses storage in your Google Account, regardless of photo or video size.
DSLR cameras: Recommended if you take photos with a DSLR camera and want to maintain the exact original quality.
Uses: Recommended for printing large banners or to store original files.
Size: Stores your photos and videos exactly as you captured them.

Learn more about choosing a storage size.

In case, you want to change your Google Photos settings to 'High Quality', please give the steps below a try to select 'High Quality' to upload your photos if you haven't done so:

Open the Google Photos app.
On the top left, click on 'Menu' and choose 'Settings'.
Click on 'Backup and Sync' and choose 'Upload size'.
Select 'High Quality'.

Here's a help article for more information on how to 'Choose a storage size'.

Let me know if you have any questions.

Best,

Amanda

Answer:

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Question: videos doesnt show up in google photos

Videos are marked as synced on my PC. When I want to find them on web google photos - I cant. I can …

Videos are marked as synced on my PC. When I want to find them on web google photos - I cant. I can choose on my pc clicking right mouse button on the video file "google drive -> view on web". And the video is there! But not on google photos. Whats with it?

Answer:

Hello Ruslan,

Welcome to the Google Photos Support Community.

Please confirm if you're having the same issue on a Google Photos app (if possible).

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Clear yourcookies and cache.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

Let me know how it goes.

Best,

Amanda

Answer:

Nothing helped. Some videos are absent on google photos. It is interesting where are they stored so I can see them through opening link to google drive. But really there are not neither on google photos nor google drive

Answer:

Hello Rusian,

Thanks for writing back.

I'll be happy to help you further. Please try the same on a different device/account (computer, if possible) to check what happens next and to know if this is a device specific issue or account related issue.

Let me know how it goes.

Regards,
Amanda

Answer:

I signed out and signed in with a different account (in Back up and sync on PC). Chose the same folder. For the moment videos syncing and displaying fine in web/mobile google photos.

By the way I noticed that the videos which wouldn't sync are longer videos (10-20 min). Short videos (0-3min) from the same folder used to sync well.

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Question: Hide my names to public eg display name

Hide my display name to public

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Question: Restore my 2019 photos

Have tried asking google but no answer yet

Hi Chioma Jovita,

You can only restore photos/videos, if you can find those items in Trash/Bin folder.

Otherwise there is no option at all.

To restore photos from trash:

On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore.

Answer:

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: Any way to circle/mark which face was detected?

While Photos presents a list of names of faces it detected in the Information tab/section, it doesn'…

While Photos presents a list of names of faces it detected in the Information tab/section, it doesn't mark/circle/visually tag them on the image itself. Is there a way to have it do that?

Why I'd find this useful: Photos frequently mixes up my two kids. It's easy to tell when only one of them is in a photo. But when both are and it detects only one, I can't tell if it detected correctly, or sees both of their faces as the same person. It would be very useful if Photos could be made to circle the face it detected (and display who it thinks it is, right next to it).

Is something like this already possible (either on Android or the web)?

Answer:

This is not possible, but manually tagging faces seems to be on the road map.

See https://www.engadget.com/2019/07/03/google-photos-manually-tag-faces-twitter-conversation/

Answer:

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Question: How do I retrieve the long detailed information that I wrote on the back of a photo? Android. 7.1.1

I had the assist. take a screenshot. I have about 8 lines of info. Where are the other 50 lines of i…

Hello RJ Stacy,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Were the screenshots backed up to Google Photos? If yes, it can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hello RJ Stacy,

Thanks for posting in the Google Photos Support Community.

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Let me know if you have any questions.

Regards,

Amanda

Answer:

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Question: How to add/upload photos form 'photo form device' to the 'upper area'?

As the photo stated, I want to add the photos/folders in the 'photos on device' area to the shared a…

As the photo stated, I want to add the photos/folders in the 'photos on device' area to the shared across devices area.

Answer:

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Question: Program dose not update

Program will not update. I tape the Update now request

Hello Helen,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you unable to date your Google Photos app?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Google won't let me access my old account with my backed-up photos. Is there anything I can do?!

Repeatedly attempted contact with Google & no response.

Repeatedly attempted contact with Google &

no response.

Answer:

Hello Nuela,

I suggest you try raising your issue in the Gmail Help Forum where the community also deals with account related issues and will be better equipped to assist you.

In the meantime you may wish to try this interactive troubleshooter for Google Account sign-in issues.

Sandie

Answer:

Please post this in the Gmail forum as they support account related issues

https://productforums.google.com/forum/#!forum/gmail

Answer:

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Question: Trying to upload a gp album of 114 photos to walgreens.com but half arent loading(.mov/.heic) help!

Trying to change .mov and .heic photos to .jpg to upload to walgreens.com album

Then Wallgreens is not compatible yet with your modern Apple stuff.

If you do a slight edit in GP like cropping your pictures to 3:2 ratio for getting correct prints, the result will be normal jpg-files which can be processed by Wallgreens.

See https://support.google.com/photos/answer/6128850?hl=en&ref_topic=6128857

Answer:

Then Wallgreens is not compatible yet with your modern Apple stuff.

If you do a slight edit in GP like cropping your pictures to 3:2 ratio for getting correct prints, the result will be normal jpg-files which can be processed by Wallgreens.

See https://support.google.com/photos/answer/6128850?hl=en&ref_topic=6128857

Answer:

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Question: how can i access a shared album i created in google photos on my sndroid cell on my laptop.

ssme problem..shared slbum on sndroid does not shoe up on laptop

Hi Mary,

Whilst using your laptop, visit photos.google.com/albums and search for your album.

If that doesn't help, let me have some more information regarding what's happening so we can try and figure this out.

Sandie

Answer:

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Question: My photos have wrong dates, help.

I bulk downloaded photos to my phone and set them up to import into Google photos, once completed th…

I bulk downloaded photos to my phone and set them up to import into Google photos, once completed they have thrown off all of the dates on my past photos. This is only on the Android app, the web app is showing correct dates.

Answer:

Hello Dan,

Welcome to the Google Photos Support Community.

This is an intended behavior. Downloading a photo from Google Photos back to the device (phone/computer) will change the date of the photo itself.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hi Amanda,

Thanks for the response, how is this an intended feature to have all of the dates be out of sync? How do I get my photos to line up with the correct dates? As stated in my question the web app is correct, and even my android tablet is correct, the issue is only with my Android phone. Thanks.

Answer:

Hello Dan,

Thanks for writing back.

Please confirm the following so that I can assist you better:

How were the photos downloaded from Google Photos?
Where were they downloaded to?
Were they re-uploaded to Google Photos?

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

i had the rather same issue. made changes to the date of the photos on my desktop but the dates of the photos on the app remain unchanged. Amanda's workaround solves them!

Answer:

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Question: Google I do not like your new page. I want to unsuscribe. How can I do so?

It is "fishy", I can't even see my emails, just for paying attention to your new "innovation" which …

It is "fishy\

Answer:

Hello Bertina,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to an issue with Google Photos?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Thank you. I have a head-shot of myself, Somewhere. [ And exactly How you got there ! ] Neil.

I was trying to find the file folder of my head-shot, { The title was a lot of numerals/letters.} Th…

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Question: Hashtag roote encryption. Installed on myvmobile phone not. arware how long or. Family tracker but its listed as a game store app and game devices. I never gave permisson

There is a play store app that is like a family tracker devices. Malware through Wi-Fi hotspot

Hashtag roote encryption. Installed on myvmobile phone not. arware how long or. Family tracker but its listed as a game store app and game devices. I never gave permisson

Answer:

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Question: Is there any way to view photos that are not in an album?

Hello all, I recently started using google photos and all of my photos (several thousand) have just …

Hello all,

I recently started using google photos and all of my photos (several thousand) have just been uploaded. I am starting to sort them into albums. Is there any way of seeing photos that are not included in an album? Otherwise, it is hard to know which photos I have already sorted.

Thanks

Answer:

@Choconut

No, there is no way to view only photos that are not in an album. It has been asked by thousands, but the Photos team obviously had other priorities.

The following may help:

Add ALL new uploads immediately to an album
Add the older photos systematically to an album from top to bottom (=from new to old).
Difficult cases can be added to a residual album, or year albums
In case your photos are still in folders on your computer, you can:

Create a new album in Google Photos (or open an existing one)
Drag & drop all photos of the album to the album.
The photos will not upload again (unless modified), but will be added to the album.

Answer:

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Question: Not seeing all photos on new phone

I had an iphone and was about to change to the samsung s9. Before I did, I downloaded google photos …

I had an iphone and was about to change to the samsung s9. Before I did, I downloaded google photos to my iphone and synced about 700 photos from the iphone library to google photos. I got the new samsung which had google photos preinstalled, signed in a tv and it synced but only about 30 photos appeared. 3 of the oldest photos from the iphone and the other 25 or so are from about 3 years ago but no newer than that. Any new photos I take do appear in google photos. Have checked the sync settings are all on and have uninstalled the app, switched off and on, reinstalled and the exact same photos appear again.

Any ideas how to get all my photos?

Thanks in advance

David

Answer:

Hello Dav,

Thanks for posting in the Google Photos Support Community.

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

However, if you're sure they were backed up, I recommend you looking for your video here:

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:

Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: I need to restore important photos but the phone will not do it

I tried to restore all but it keeps bringing up a message saying tgey can not be restored

Hello Jaime,

Thanks for posting in the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you referring to restoring your photos from the Trash in Google Photos? If yes and if you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Album not create at this time.

Album not create at this moment pls resolve this issue as soon as possible.

Hi Kaushal Dhanolia,

Please follow the mentioned steps and let me know the status.

After creating an album, close Google Photos app and reopen it again.
Visit https://photos.google.com using your web browser and check you can find your album or not. If not, create a new album and reload the page again.

Answer:

Hi Kaushal Dhanolia,

Please follow the mentioned steps and let me know the status.

After creating an album, close Google Photos app and reopen it again.
Visit https://photos.google.com using your web browser and check you can find your album or not. If not, create a new album and reload the page again.

Answer:

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Google photo QA

Wednesday, May 4, 2022

Does Google Photos download iCloud stored photos before backing them up?

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