Google photo QA: Backup my photo

Question: Backup my photo

Photo n video

Hi Norishah,

these instructions https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1 explain how to back up your photos and videos using Google Photos.

Hi Kimmie,

prior to resetting the device did you visit the photos.google.com website to make sure all the images were there? I recommend that you look for the images here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Amazon)

Hi Håkon,

do you have more than one Google account? How much total and free storage does the Google drive quota page https://drive.google.com/settings/storage show? You can also click View details to get a brekdown of the used space by product. How much is Google Photos using?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

When looking in drive. I see the following: Google photos 19.05 GB. Disk 9.26GB. Gmail 2.33 GB. 30.66 GB of 102GB used. I kinda feel like as Google photos haven't registered that I have renewed the subscription. I was asked last week to add new payment method due to it was expired. Gmail and drive is not complaining, but Google photos says 0MB of 0MB available (in the photos app)

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Moving photos from Mobile phone storage to Sd card and photos got out of order(date changed)

I transferred all the photos from the Internal memory of the mobile phone to the sd card in the way …

I transferred all the photos from the Internal memory of the mobile phone to the sd card in the way that in the My Files app I transferred the album by album from the Internal Memory section to the Memory (SD) Card. sort by date can not return Sort by Date for the above reason.The image below shows that the creation / modification date is October 24, and the name of the photo indicates the actual date and time of creation.Please if there is any way to fix this problem, thank you very much .(Phone-Samsung Galaxy S9)

Answer:

There is another post by me about this if you google it (!). I can't give you the link because it violates Community Policy...

marmite

Answer:

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Question: Accidentally i deletes my google images. Please restore my images. Thanking you sir.

Accidentally my google images are deleted permanently. Please restore back that images. Thanking you…

Hi bhargav kumar,

Once you delete them from the trash they are permanently deleted; they are only recoverable in 60 days if they are still in the trash. You can try a few options that might help recover some but not 100% guaranteed.

If you Shared your photos from G photos to Google drive pre the Google photos / drive separation you can try to contact the Google Drive team and say you want to recover files - click on the contact us option on this link.
You can try using a third party photo recovery app at this point to try to recover some of what was lost from your phone - just type photo recovery into the play store and see what options are available. I can't recommend any as haven't used one personally but some people do have success that way.

Answer:

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Question: Copied 5000 photos from sd card to internal, to larger sd card. Samsung 9. Now All photos have todays date. Ive read dozens of emails eith others have similar issues, and No direct reply to anyone. What happens now? Wont it change date on photos already on google photos???

Extreme concern on how to proceed. It would be a Huge problem

Copied 5000 photos from sd card to internal, to larger sd card. Samsung 9. Now All photos have todays date. Ive read dozens of emails eith others have similar issues, and No direct reply to anyone. What happens now? Wont it change date on photos already on google photos???

Answer:

Hello stewart,

This is not an unusual thing to happen. The photos still have their original dates, but the bulk operation has overloaded the Android and the placeholders need resetting as per below,

tap the 3 bar menu at the top left of the photos page
tap your email address and select Remove active account
Power down/up or restart the device
sign in again making sure you are using the same email
check that the Backup & sync settings are correct
wait until getting photos finishes, could take a while, please wait until it completes

Good Luck,

Peter

Answer:

My 5000 photos copied between sd cards are still all dated with transfer date on the sd card. I removed active account, restarted, reattached, waited, and no change. Sd card still the same. Google photos appears correctly, but i havent allowed google pgotos to access sd card for fear of dates being changed in google photos

Answer:

To put it another way:

Photos inadvently changed dates on sd card on phone.

1. If I give Google photos access to new card, will google photos already stored change date?

2. How can i restore correct dates on photos on my new sd card? At minimum, we know prior 5000 photos uploaded Do have the correct date. Do I download photos in question, to replace photos with wrong dates on new sd card? [I don't even know which 5000 photos have the wrong date]

Answer:

Stewart,

The problem with questions like this, I can only reply stating what I have seen time and time again, usually with tens of photos rather than thousands.

All I can say is from my experience NO dates are changed.

Photos added to the SD card are presented by their 'Modify' date, which usually reflects the last time they were copied from A to B

Photos backed up to Google Photos are presented by their Exif 'Date taken' after Google Photos analyses the Exif metadata.

Only by synchronising the two can you answer the question.

Your choice is to remove 4990 photos from the SD card, insert it with Backup & sync enabled and all permissions granted to see how it goes. I can't give you any guarantees,

Peter

Answer:

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Question: How to stop photos are being automatically deleted from moto g5 plus?

Why my photos are deleting automatically after 1 to 2 hours of capturing in moto g5 plus even before…

Why my photos are deleting automatically after 1 to 2 hours of capturing in moto g5 plus even before backup

How to solve this problem

Thank you

Answer:

Hi Sagar,

Thanks for posting in the Google Photos Help Forum.

I do understand the inconvenience as your photos are automatically getting deleted from your Google Photos in an Android device. Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:

Make sure your device is up-to-date.
Make sure the App is up-to-date.
Try restarting the App through the following steps:

Go to your App Settings.
Click stop on the afflicted App with the Force Stop button.
Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.

Close the background running apps through the following steps:

Go to your App Settings.
Display the Active Apps on your device.
Select the App you wish to close and Force Stop it.
Repeat this step with all active Apps.

Try clearing your App cache through the following steps:

Tap the system Settings tab on the main screen of your device.
Tap the General section of settings that is on the far right.
Tap Storage in the General tab.
Clear the cache data once storage calculates the data.
Back out of the storage section.
Tap Applications and find the application in question.
Tap the application and clear the cache (if available).
Clear the data for the application if there is no cache to clear.
Exit the settings screen and restart the device.

Let me know if this helps.

Best,
Emma

Answer:

Hi Sagar,

Thanks for posting back.

Could you please try checking the web version of Google Photos to see if the photos are available over there?

If that doesn't help, try uninstalling and reinstalling the Google Photos app to see if that helps.

Keep me posted.

Best,

Emma

Answer:

Hi Sagar,

Appreciate your response.

Could you please try finding out the photos from Google Photos through another device ?

Keep me posted.

Best,

Emma

Answer:

Hi Emma,

Thank you for your valuable suggestions but

I already tried and no result found.

My actual problem is photos are deleted even before backup .So I don't think so they appear on another device or pc by logging -in.

Tell me now what the problem is?

Answer:

Hi Sagar,

Thanks for replying.

It looks like your photos are deleted from your device before they could have been backed up to Google Photos.

If yes, it is not possible to restore them as they were not backed up to Google Photos.

Hope this helps.

Best,

Emma

Answer:

Hi Emma,

I know photos can't be restored without backup but I want to stop photos being deleted at least from now

Thank you.

Answer:

Hi Sagar,

Welcome back.

As this is a device specific issue, therefore, it is not possible to stop the photos from being deleted through Google Photos.

Hope this helps.

Best,

Emma

Answer:

Hi Sagar,

You're welcome.

Please write back to me if you've any other questions.

Best,

Emma

Answer:

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Question: any way to find where's my videos being posted? I just got hack and i really wanna know the location

I check there's lot of chance example like sharing its on anyone. Sharing coutry also anyone. It was…

I check there's lot of chance example like sharing its on anyone. Sharing coutry also anyone. It was like spreading everywhere. So pls if u could help me...

Answer:

Hi Iskandarsyah,

Welcome to the Google Photos Help Forum.

Unfortunately, it is not possible to find where the video has been posted from Google Photos.

But it looks like you've queries related to your account, therefore, I recommend posting your query in the Gmail Help Forum for a better assistance.

Let me know if you have any other questions.

Best,

Emma

Answer:

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Question: Replies from YouTube are barely coming through my notifications. How can I solve this?

I already went to settings for YouTube to notify me about replies to my comments or other people's c…

I already went to settings for YouTube to notify me about replies to my comments or other people's comments, but it's not working. The only thing that going through my notifications is uploaded videos. Please help me!

Answer:

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Question: Photos I wonder to see

Wonder to see my photos

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Question: How can I get photos from an old Google account 2 my new Google account

I can't remember my password or the telephone number to my old Google account but I want to get all …

I can't remember my password or the telephone number to my old Google account but I want to get all my photos from my old account to my new account. And also on my old google account I had an iPhone and some of those pictures from that phone went to the old Google account most of them are with an Android phone in the old account though but my new account now is with an Android phone

Answer:

"I can't remember my password or the telephone number to my old Google account"

You can try to recover the old account. See https://support.google.com/accounts/answer/7682439

For more info you may contact https://support.google.com/accounts

Answer:

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Question: Want to find 2 mp4 files which permanent deleted from google photo.

hi. I have deteled 2 mp4 files this morning from my mobile. because the files are too big and it sho…

hi. I have deteled 2 mp4 files this morning from my mobile. because the files are too big and it show permanent deleted.
I don't relealize that it will syn with my google photo account!! Any way to recover them?

Answer:

The trash in the Photos-app has a limited capacity to about 1.5 GB, so if both videos did use more GB's together, they are deleted permanently from your device and you have seen that warning which you should not have ignored of course (why oh why????).

But always check on the website (photos.google.com) if they have had the chance to get uploaded to Google - but that is a bit unlikely, because that goes extremely slow.

So I am hesitating to say good luck.

PS: no Google here and Google can't be reached on other ways either, unless you have a Google-One account.

Answer:

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Question: I cannot copy a jpg file from a folder in my drive in my google account to photos

copyingtophotos

Hi Jim,

Welcome to the Google Photos Help Forum.

Could you please confirm if you're trying to see the photos and videos of Google Drive in Google Photos? If yes, I recommend following the below steps to do so:

On your computer, open photos.google.com/settings.
Turn on Google Drive.

For more information, please check the Help Center Article on how Google Photos works with Google Drive.

Hope this helps.

Best,

Emma

Answer:

Emma your email only provides for a Yes response. A No button is not there. Nice way to boost your success rate. It didn't help. Drive Sync is on. I can upload jpeg from my PC to photos high quality but can't get photos to work with recognizing a jpeg I copy from my gmail account in the cloud drive to photos. While, I can see the jpeg file in photos if I look at that folder, photos doesn't seem to be able to recognize it and use it.

Answer:

Hi Jim,

Thanks for posting back.

Could you please share a screenshot with me so that I can look into the matter and help you accordingly?

Please redact any personal information while sharing the screenshot.

Hope this helps.

Best,

Emma

Answer:

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Question: I have permanently deleted some photos

I have permanently deleted some photos

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Question: I have permanently deleted some photos, I want to recover

I have permanently deleted some photos I want to recover

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Question: Will an option to completely disable intrusive options ever be added into this app?

Im about to delete this app. I want to COMPLETELY remove any-and-all options for Google Photos to up…

Im about to delete this app. I want to COMPLETELY remove any-and-all options for Google Photos to upload ANYTHING to Google Drive or Google Photos. Why would I ever want to save my images online? There should be an option "Allow Google Photos to upload images to database\

Answer:

Hi Draven,

Welcome to the Google Photos Help Forum.

I do understand the inconvenience you're facing with Google Photos. Therefore, I recommend leaving feedback about it through the following steps:

Open Google Photos.
Click on Menu.
Select Send feedback.
Click on Send.

The product team reviews the feedback regularly and uses it to better improve the product overtime.

Let me know if you have any other questions.

Best,

Emma

Answer:

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Question: I received an email about creations from 4 years ago is this normal, or a scam?

Email about older creations with a link, not sure if is legit or not

Hi Rick,

sometimes Google Photos does make creations from old photos. However, if you suspect the email notification you got is not legitimate you can check the creations here without clicking the links in the mail:

Whenever you get a suspicious email notification prompting you to click a link you can check by typing the known URL of the website yourself (e.g. photos.google.com for Google Photos) in the browser's address bar and navigating to the appropriate section.

Hi Suravarapu,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Hi Suravarapu,

Hi Ayla888B,

I suggest that you open the Google Photos app, swipe to the right to open the main menu, and then tap Free up space. This removes from the local storage of your Android device the copies of the photos that have been successfully uploaded online. For more information you may check these instructions https://support.google.com/photos/answer/6128843

Hi Norishah,

these instructions https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1 explain how to back up your photos using Google Photos.

Hi Norishah,

these instructions https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1 explain how to back up your photos using Google Photos.

"Fume" only translates sporadically.

Seems like a pretty big miss.

Answer:

Hi Jay,

thanks for sharing your experience.

You can send your feedback directly to the Google Lens team from within the app. In the Google Lens screen you should see some option for sending feedback, such as a thumbs down icon. If you tap it you'll be prompted to provide more details.

Hi Jay,

thanks for sharing your experience.

Hi Katya;

does the person with whom you shared the photos get any errors? I suggest that both of you visit the blocked users section of your Google accounts https://myaccount.google.com/blocklist to check whether any of you blocked the other in some Google product.

Jay,

Which devices are you refering to? Where are seeing it on your phone?

Kojo

Answer:

Hello Jessica,

Please refer to this article https://support.google.com/android/answer/7664951?hl=en and remove other accounts linked to your device.

Let us know how it goes,

Kojo

Answer:

Hello Jessica,

Please refer to this article https://support.google.com/android/answer/7664951?hl=en and remove other accounts linked to your device.

Let us know how it goes,

Kojo

Answer:

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Question: I have permanently deleted som photo can we recover my photos

The most important photo are my driving licence because my licence has been missing

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Question: Migrate picasa 3 photos to G Photos

I must have been asleep for 2 years. Just realized Picasa functionality is gone. I still have access to Picasa but I want to have functionality (e.g. email, etc). After searching web, I was directed to go to Google photos and sign in, which I did, but found only about 100 photos which represents only a fraction of my Picasa photos. I could not find an answer on how to migrate my existing Picasa photos to G Photos and request your help in doing so. Thank all those who can offer a easy solution. Kind regards

Answer:

Hi Yamashita,

That is for writing in with your question!

A question like this has been answered in one of our threads, please see if it works for you.

https://support.google.com/photos/thread/148800?hl=en

Feel free to post back if you need more support.

Best,

tarhe

Answer:

The thread mentioned by Tarhe was more about getting already uploaded photos in albums.

You find some info on uploading to Google Photos from Picasa3 in this link.

Note that you should not "migrate" to Google Photos. Google Photos does replace Picasaweb, not Picasa3. You can use both like you did in the past with Picasa3 and Picasa Web Albums, but with a different upload workflow. The old one was disabled by Google.

Answer:

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Question: How do i stop getting these wierd Large head emoji faces every time i go into my Photos on Android

emojis head large these getting Stop

Hi Davis,

Thanks for writing in with your question!

Do you have emojis n any of your Google photos album, will you be a letter to show us a screenshot of this emoji?

Best,

tarhe

Answer:

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Question: Current photos show in App on iPhone but using Mac/ browser there is nothing for last month

I see all current photos using the Photos App on iPhone but when I use Chrome browser on my Mac and …

I see all current photos using the Photos App on iPhone but when I use Chrome browser on my Mac and go to Google Photos no photos since May are there -- missing hundreds!

Answer:

Hi Scotsgranny,

Welcome to the Google Photos Product Help Forum!

You say "Photos App"....

Are you sure it is the "Google Photos" app? The icons look very similar.

Do you see "Backup complete" or a checkmark near the top of the "Photos" view?

If you go to the 3 line menu, do you see the same Google Account you are using on your Mac?

If you go to the 3 line menu, then the Gear at the top, then "Back up & sync", do you see the correct account? Is the Back up & sync toggle on (blue)?

On your Mac, are you going to https://photos.google.com/u/0/ ?

Best regards, Dougsap (volunteer Goolge Photos user)

Answer:

Thanks for reply.

Yes, I am using the same account in each.
I see no blue checkmark on browser nor on App. The only time that appears is if I'm creating an album, and when done, I see the blue check mark.
Yes the App is the Google Photos App.
I cannot find the "back up and sync" toggle you refer to? I have a Google Drive icon on my browser which controls the back-up-and-sync for Google Drive from my Mac. I see nothing separate for Google Photos. Besides, the photos are on my phone and showing in Google Photos with the App so what would be syncing from my computer?

totally frustrated!

Answer:

Hi Scotsgranny,

Not a blue checkmark, but let's ignore that for now.

To find the "Back up and sync" settings....

In the Google Photos App on your iPhone....

Go to the 3 Line menu...

At the top of the screen, it should say Google Photos.. to the right of that there is a Gear / Cogwheel icon..

Tap that icon.

Now, Tap "Back up & sync"

Now, look for the top toggle (labelled "Back up & sync")... Is it on (blue)?

Is the account you see on this page the same account you are using on your Mac?

There will a couple more questions after you look at this..

Best regards, Dougsap (volunteer)

Answer:

Thanks -- I am realizing that although the photos automatically "upload" to Google Photos from my iPhone, they are not actually uploading at all, but only pointing to the App -- so in order to get them to upload I have to click back up and sync.

The slide bar for backupandsync was already on though. However, looking online I am seeing some new photos so I guess it is working.

Thanks for your assistance.

Answer:

Great!

I should highlight that on an iPhone,

Google Photos will only backup and sync when you open the Google Photos app.
When backing up is complete, you should see a "Backup complete" message or checkmark (which will say "Backup complete" if you tap it) at the top of "Photos".
You should be very careful if using iCloud Photo Library simultaneously with Google Photos (ask for more info if you do this.. This is uncommon).

Also, on all platforms

Usually (depending on settings), backup only occurs when you are connected to Wi-Fi.
Don't use the Garbage Can icon to remove images from your phone (use "Free up space" from the 3 line menu - but investigate first if using iCloud Photo Library).

Best regards, Dougsap (volunteer)

Answer:

Thanks. Very helpful. I do not use iCloud for anything. I'm really a split personality -- Like the Apple devices but for everything else I prefer Microsoft, Google, etc.

You've been so very helpful and responsive and I sure appreciate that! Thanks again,

Answer:

I am still having problems with this. Despite having the settings correct for back-up-and-sync, there are still photos on my phone that are not in Google Photos, and also albums I created. One is an album containing 6 videos each about 20 minutes long, so they are large files. I want to be able to share them via Google Photos. Any clue if this will work or is there a better way to share videos like that without putting them on youtube? But regardless, this syncing is not happening. HELP!

Answer:

Hi Scotsgranny,

I haven't stayed on top of this, but I believe I have seen some references to people having issues with adding photos to albums in iOS recently. It is difficult to really draw conclusions, because sometimes it might be momentary glitches, problems with Wi-Fi, process errors, etc.

I very seldom share videos (and never something 20 minutes long), but it should work. The album may not be populated immediately, check again. If you have easy access to a computer, try from https://photos.google.com/

Good luck, Dougsap (volunteer Google Photos user)

Answer:

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Question: how do I get a photo from Google photos as a theme background on g suite?

Hi Beverley,

Google Photos doesn't provide any direct support for G Suite themes. However, as a workaround you may download a photo from Google Photos to your computer (3-dots icon > Download) and then upload the photo from the computer to G Suite.

Thanks for stopping by the G Suite Administrator forum. For support with Google Photos we recommend posting in the Google Photos community where experts can better assist.i'll move you there now

Answer:

Hi Joelle,

What exactly do you want to know, your husbands last location or specifically how to find locations on certain photos?

Answer:

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Question: Trash photo delete ho gya h

Hi Julmi,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

My question is, how do you change the quality of previously synced photos from High Quality to Original Quality?

Answer:

You can't and you should not even want that, because then you must delete all (thousands?) at Googe without the risc of deleting all originals on phone - and then many hours or days of re-uploading.

High Quality really is high quality, so I don't even see any good reason to choose original.

I copy the originals to my computer for building a nice collection and leave the high quality for viewing and sharing mainly.

Answer:

@kistaw

You need to disconnect the sync between your Android phone and the cloud of Google Photos so that you can prevent the sync from to delete Original on your phone, when you want change the quality of photos previously uploaded to Google Photos from High Quality to Original Quality.

That is because it is necessary to delete once the photos saved in the cloud since Google Photos never accept to overwrite a photo existed in the cloud with same photo even with different Quality setting. If you don't have Original on your phone, you have no way to get back Original.

1) Disconnect a Google account on Android phone

2) Reset Google Photos app to delete the sync history

3) Go to web https://photos.google.com/ to delete the photos saved in the cloud ( not use Google Photos app)

4) Set Original Quality on app to re-upload

Answer:

PS: you probably are meaning 12 MP instead of 12 MB.

A normal jpg file for 12 MP is about 3-4 MB and that explains why Google compressed to about 2 MB - that normal and still high quality because 12 MP stays 12 MP.

Answer:

The high quality compression factor varies over a large range per picture - so you do need to avarage over 10-20 miscellenous pictures with quite different scenes - also for the originals.

According to my tests the average is about 33% of the average original filesize (unedited).

The compression for HD movies is far more severe and 4K movies are downgraded to HD.

See this link

Do you have any idea about how much pictures & movies you are talking?

If less then 1000 the BC-method is feasible, but if towards 10.000 it becomes a hell of a job and also the re-uploading will take extremely long - especially with long movies included.

Answer:

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Question: I created a shared album but cannot add any more photos to the album, and I have plenty of storage space, 15 MG. for photos

I have tried looking at community forums in Google Help, but have not found an answer.

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

The album currently has 63 photos, and I want to add another 150. And then I want to share this album with thirteen other people who will also post their photos. I doubt there will be more than 800 photos altogether.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Paolo, I was able to finally upload all the photos I wanted to into Google Photos. I just had to do it about 20-30 at a time.

Thank you for your reply. Have a great day!

The problem is with you, and as I've said, it's been over a month since this started. Give us some kind of acknowledgement of the problem and that you're working on it.

Answer:

Also having this issue.

I can download the video in 1080p though. But when viewing in google photos it shows 360p.

Google, do something.-

Answer:

Hi !

I have this same doubt: My videos were upload in 1080p but when I access it on my phone, even over 4G, the default resolution is 360p. I need to tap settings -> resolution -> 720p or 1080p in order to get the better quality.

Why it doesnt do this automaticaly? And 4G network is good enough to run at least 720p.

Why 360p is the default resolution no matter the user bandwidth ?

Thx

Answer:

I noticed the play back of my video starts with 360p then after a while, slowly up to 720, then 1080. Very similar to streaming in Youtube. I was not happy seeing my video got converted to 360p in the beginning.

Answer:

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Question: How can I add subtitles to a Google Photos movie?

I want to add an .srt file to some TV shows and videos I have uploaded to my Google Photos account b…

I want to add an .srt file to some TV shows and videos I have uploaded to my Google Photos account but I can't find a way to do it. I believe it is possible to do it, but in case it is not, I think it would be a super cool feature to add.

Answer:

Hi Fran,

Google Photos doesn't unfortunately support adding subtitles to videos, so you need a third-party video editing app for that. You may send your suggestion to the google Photos team as explained in these instructions https://support.google.com/photos/answer/6156065

Hi James,

Otherwise it’s unfortunately not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

I also recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Hello Murari,

Unfortunately this appears to be a common problem with G Suite, Edu, and legacy Google Apps free accounts.

There is nothing we can do, as the issue is possibly with the security settings in the business account, and Google Photos is not supported by G Suite. Al I can do is to refer you to your Domain Manager to see if there are some settings which can be changed,

Sorry,

Peter

Answer:

Hi,

Thank you for your reply. Are you saying that if I get a similar link from any another photo sharing websites, that link will work but will NOT work when sharing Google Photos?

Very Disappointing to say the least. Please file this as a MUST HAVE feature (since you all won't call this as a bug).

PLEASE do NOT CLOSE this thread! It needs to remain open till somebody who has the decision making power fixes it.

Sad! Very Sad!

PS: I am the domain manager and unfortunately I have not been find the setting. If you know the setting, please share.

Answer:

The Community is a group of volunteers why try to help by sharing our experience. Google Photos doesn't provide user support, you can reach out by selecting the Feedback option under the 3 bar menu; Help & feedback. Unfortunately there will not be a response, but we are assured that all feedback is analysed and acted upon, where appropriate.

The Community is not actively monitored by Google Employees. Have you thought of raising the issue with your Google Account Manager or G Suite support, if you do find out anything, please share it to help other users,

Regards,

Peter

Answer:

====================End Question=====================

Google photo QA

Wednesday, May 4, 2022

Backup my photo

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