Google photo QA: I would like to talk see my old pictures

Question: I would like to talk see my old pictures

Nothing

Hey Robert - If you have feedback for the Photos team, please do so in the photos app. That will go directly to the team to review.

Ben

Answer:

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Question: How do I download previously created movies at 1080p resolution?

I have created and edited a significant number of movies. All of them generated/saved in my Google P…

I have created and edited a significant number of movies. All of them generated/saved in my Google Photos account at a 720p resolution. Yesterday, I generated another movie, and it is now saving at a 1080p, which obviously makes the movies look far better. Is there a way to re-generate my movies so that they are now saved/downloaded at this higher resolution?

Any suggestions would be more that welcomed.

Thanks

Answer:

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Question: To restore pictures I though I had backed up before deleting to provide storage?

Trying to restore photo album titled Angkor Wat, Angkor Thom, Bayon

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Question: Hello sr i deleted 53 videos in my id but videos are delete my device

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

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Question: Stop sync1

Stopping syncing

Turn back up & sync on or off

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off

Answer:

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Question: How to order multiple canvas prints at once

I'm looking to order a couple canvas prints of photos for gifts, but I found that I am unable to ord…

I'm looking to order a couple canvas prints of photos for gifts, but I found that I am unable to order multiple prints at a time. Is it possible to save on shipping by bundling all the photos I would like to have printed into one order? Or am I required to create separate orders for each print and pay for shipping individually?

Answer:

Hi Patrick Barr,

What you want is a nice feature, I really wish anyone can purchase 2 or more canvas at single click.

But unfortunately, There is no option to purchase 2 or more canvas at the same time. You have to go each and every canvas and order those canvas separately.

Please send the feedback to Google Photos team about your requirement.

To send the feedback, follow the steps mentioned in https://support.google.com/photos/answer/6156065?hl=en&ref_topic=6156079 this page.

Answer:

Ugh what are you smoking, Google? Seriously, it's a bit reprehensible to not offer multiple items in a single order! A limit makes sense, but not one canvas per order. It's pretty outrageous.

Answer:

That seems a bit strange. I may need to go elsewhere because I need 4 of them and it seems silly and wastleful you cannot order them all at once.

Answer:

Hi Patrick Barr,

What you want is a nice feature, I really wish anyone can purchase 2 or more canvas at single click.

But unfortunately, There is no option to purchase 2 or more canvas at the same time. You have to go each and every canvas and order those canvas separately.

Please send the feedback to Google Photos team about your requirement.

To send the feedback, follow the steps mentioned in https://support.google.com/photos/answer/6156065?hl=en&ref_topic=6156079 this page.

Answer:

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Question: Please stop tampering with my photos i do not like intrusiveness on my account, i am missing numerous photos due to google tampering and rearranging things in my photo account Deva

I want google to stop tampering with my photos..Thank You

Please stop tampering with my photos i do not like intrusiveness on my account, i am missing numerous photos due to google tampering and rearranging things in my photo account Deva

Answer:

Hello Diva,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better?

Google Photos is already private because it is secured with your Google Account credentials. Google Photos doesn't delete photos by itself from an account without your consent. It shouldn't be a case where some one else has the access to your Google Photos and Google Account, until you haven't shared your login credentials with anyone.

Keep me posted.

Regards,

Amanda

Answer:

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Question: How do I order 2 canvas prints at the same time?

I am wondering if there is a way to purchase 2 canvas prints at the same time so they will be shippe…

Hi Meta Bergwall,

What you want is a nice feature, I really wish anyone can purchase 2 or more canvas at single click.

But unfortunately, There is no option to purchase 2 or more canvas at the same time. You have to go each and every canvas and order those canvas separately.

Please send the feedback to Google Photos team about your requirement.

To send the feedback, follow the steps mentioned in https://support.google.com/photos/answer/6156065?hl=en&ref_topic=6156079 this page.

Answer:

This thread is a duplicate of https://support.google.com/photos/thread/15858971

Answer:

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Question: All photo backup

Delet photo backup

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Question: how are video files organized since there is no EXIF data? Is it by date modified?

how are video files organized since there is no EXIF data? Is it by date modified? If it is date mod…

how are video files organized since there is no EXIF data? Is it by date modified?

If it is date modified how do I preserve that date when downloading the video?

Answer:

Files without exif get the date of up- or downloading.

That's called "date modified" in the very poor info left.

That also is the case with pictures (and videos) on Whatsapp etc, which got their original exif completely stripped by their downsizer.

A confusing and very irritating and timeconsuming bug not caused by Google Photos directly.

Answer:

Quite a few videos use the Apple Quicktime standard, this one is an example from my Android. In the absence of Quicktime, the file system modify date dominates and I don't know if that can be changed.

Answer:

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Question: All my photos are gone I have tried everything backups checked trash bins checked different devices

Hello Google Photos Support, please help me im going crazy I dont know what happened but all my phot…

Hello Google Photos Support,

please help me im going crazy I dont know what happened but all my photos and albums are deleted even the trash bin is empty they were there last week please contact and do something I just want my photos back any tool on ur end that helps me I will be eternally grateful

Still no luck I have done all suggestions please help

I have tried everything mr Paolo even suggested

Answer:

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Question: Recipient can't open google photo that i attached in e mail

Saved Google photos into a file. Then attached to Email. Recipient coudn't open. Duplicated by sendi…

Saved Google photos into a file. Then attached to Email. Recipient coudn't open. Duplicated by sending to my e mail. Just a black background appears

Answer:

Hello Phil,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Please confirm, how were the photos saved in the file?

Keep me posted.

Regards,

Amanda

Answer:

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Question: Why isn't photo date and time on Google Photos (web) syncing with Google photos (mobile)?

I recently uploaded photos from my Pixel 2 to Google Photos, which did not have the correct time/dat…

I recently uploaded photos from my Pixel 2 to Google Photos, which did not have the correct time/date. I batch edited the time/date data on Google Photos web, so they now display the correct info in my browser. However, when I view them in the Google Photos app on my Pixel, they still reflect the old, pre-edited date/time. How do I get my phone gallery to pull the updated date/time info that I added to Google Photos web?

Answer:

Hello Nathaniel,

Thanks for posting in the Google Photos Support Community.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:

Check your internet connection (mobile data).
Close the Google Photos app and re-launch it.
Sign out and sign back in to Google Photos with the same Google Account.
Clear App data:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data.

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Let me know how it goes.

Regards,

Amanda

Answer:

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Question: google email deleted how to recover google photos

Hello, when I initially synced my iphone photos to google photos I didn't realized I had done this u…

Hello, when I initially synced my iphone photos to google photos I didn't realized I had done this under my work email. Once I realized this I switched over to my personal account. Some photos and videos never moved over though and then once I left my job, they deleted my account right away before I remembered to save those photos/videos connected to my work email. Is there any way to retrieve these? I feel like they are probably somewhere lost in space as the email was deleted but not the photos/videos?

Answer:

Hello Leah,

Welcome to the Google Photos Support Community.

I'd suggest posting your question to the Gmail Help Forum for an account recovery.

Regards,

Amanda

Answer:

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Question: it has green check but i cant see on the net

i realized that, some of my photos and videos which has a green check, arent uploaded on the net, ev…

i realized that, some of my photos and videos which has a green check, arent uploaded on the net, even they are not s big or etc. i tried restart, shutdown the program but didnt work. is there any idea.

Answer:

Hello Melik,

Which section of Backup and Sync are you using, My Computer or Google Drive. If you havea screenshot of the green tick with it's associated folder view it would help,

Regards,

Peter

Answer:

my computer i guess. my google drive folder is ok. completely backed up. but my photos folder is "foto". there are lots of folders in it. for example "foto/biz/2017-02 mete" folder isn't uploaded. and there are many folders i realized. i sent my screenshots. thank you.

Answer:

OK I have set up a similar configuration and have a tick on the folders:

Can you see the folder at:

https://drive.google.com/drive/computers and the photos in the folder

Answer:

yes. i can see them here

is this mean the photos are uploaded? if i delete from my computer, will they still be on the cloud?

i cant see them on the google photos page. normally i would see them below.

i uploaded 2 photos from the chrome with myself. which are 21 şubat 2017 and 17 şubat 2017. after that i can see them. but now i dont know which photos are uploaded or not. so its impossible to upload them manually.

thank you so much

Answer:

If the photo has a green check it should be uploaded. If you right click on the computer copy and select Properties; Details you should see a Date Taken. This is where the photo will be placed in the main library page online. You should be able to find it by scrolling to the date at https://photos.google.com/

Answer:

hello again. the photo is taken 06-02-2017 as you can see. ( çekildiği tarih 06.02.2017 10:12 )

but i can see only 2 photos at february. ( "şub" means february ) there is no photos between 12-2016 and 05-2018. it is very strange. after 05-2018, ,i can find every photos. maybe i should delete my account and restart the backup.

Answer:

First let us compare preferences in Backup and Sync

Answer:

do you mean this? my all photos are in "foto".

thank you again.

Answer:

OK, there is no logical explanation I can think of to explain what you see.

First check the image properties as per:->

If 0 bytes, please try the following:->

Move or drag "2017-02 mete" out of foto to a temporary folder not being monitored

Allow the Backup and Sync copy to be deleted

Empty https://drive.google.com/drive/trash

Empty https://photos.google.com/trash

Move or drag "2017-02 mete" back to foto

Check if all the photos are uploaded to Google Photos

If they are it would be impractical to do that for all folders. It may be worth removing the tick from fotos click OK and close preferences. Leave for one or two minutes the open preferences and Choose fotos again. This will re-scan and hopefully pick up any missing photos.

If they are not I don't know what else to suggest.

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Question: How come my photos aren't backing up?

I don't have automatic backup and sync on, I do all my pictures manually... it's always worked, but …

I don't have automatic backup and sync on, I do all my pictures manually... it's always worked, but now it isn't. When I backup my photos I organize them in albums. When I click on the album after adding my photos to it, it shows the videos and pictures I backup, and will play them if I haven't deleted my device originals yet, however will not open them if I have deleted my device originals. It will say "still processing, your video will be ready soon" but they are never ready..

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Question: How did an album get sent to one of my contacts?

Yesterday an email was sent to my partner from Google photos inviting her to an album labled "Good t…

Yesterday an email was sent to my partner from Google photos inviting her to an album labled "Good times" it was a picture of me with an ex from about 4 years ago but I never created the file, I definitely never invited her to the album. I have checked my activity and other devices to see if my photos were accessed but I can't find anything.

Answer:

Hi Isa P,

I'm sorry, that must have been embarassing.

Did you make the "Good times" album yourself? Does your partner have access to your Google account? Did you share your photo library with her?

Thanks of posting in the Photos Help Forum. We'd like to look into this issue further. Can you please submit Feedback (through the settings menu), and state that you provide Google with explicit consent to investigate your account regarding #b_124318120? Let me know once you've submitted that Feedback.

Thanks,
Kate and the Photos Team

Answer:

Hi Isa,

Thanks for submitting Feedback. We've received your consent and will take a look. I'll share an update when available. Appreciate your patience.

Thanks,

Kate and the Photos Team

Answer:

Hi Isa,

Could you please submit Feedback again with a link to the album you're referencing? That way our team can look further to see how this may have occurred. Please include #b_124318120 when you submit this.

Thank you,
Kate and the Photos Team

Answer:

This problem is still happening where albums are being made and sent without my consent. Another album was made/sent this morning within the last 15 minutes

Answer:

Thanks for the update Isa, can you please submit the link to one of those albums as explained here? https://support.google.com/photos/thread/1586666?msgid=1633637

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

@Isa

You wrote:

"an email was sent to my partner from Google photos inviting her to an album"

"albums are being made and sent without my consent. "

We assume that the invitation is sent from your account, but I could not find that explicitly in the thread. Can you confirm ?

In https://mail.google.com/mail/u/0/#inbox in the lower right hand corner: when you click on "Details\

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Question: I using pixel 3a .i was searching for unlimited storage in Google photos .but i cant find this

Thanks

Abinash,

Good afternoon. Uploading pictures to Google Photos using the High Quality setting in the options of the app will give you unlimited storage for your pictures and videos. This is not unique to the Pixel 3a, as every Google user has access to this.

You can read more about this on the official Google Photos help page: Choose the upload size of your photos and videos

As far as the Pixel 3A, it says the following:

You can choose to get unlimited free storage at High quality, or you can choose to upgrade your back up to Original quality. If you upload photos at Original quality, it will count against your storage quota. Learn how to change your upload size, and learn more about storage plans.

Regards,

~ Greg

Answer:

Hi, I have a google pixel 3A as well. I understand the point you mentioned. Now currently my Gmail has 10gb and drive as 1.5GB, and i thought my Photos storage is unlimited so ideally i should not be getting a notification from Google that i have reached my storage limit and I will stop getting emails. Right?

Answer:

Abinash,

You can read more about this on the official Google Photos help page: Choose the upload size of your photos and videos

As far as the Pixel 3A, it says the following:

You can choose to get unlimited free storage at High quality, or you can choose to upgrade your back up to Original quality. If you upload photos at Original quality, it will count against your storage quota. Learn how to change your upload size, and learn more about storage plans.

Regards,

~ Greg

Answer:

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Question: Migration to my new google account

Hello, I'm trying to get my photos from my old Google account to my new one (my name has been change…

Hello,

I'm trying to get my photos from my old Google account to my new one (my name has been changed because of my marriage). But I'm really struggling with photos. However I have downloaded my archive from my old account, I cannot upload the archive to my new account. Is there a way to upload JSON files to Google photos?

I have also tried with sharing but somehow it doesn't work either. I already have a sharing with my husband and it seems I cannot add another account as shared? Can you please help to support what can I do?

Thanks a lot!

Zita

Answer:

No there is no way to share json files. Share your photos from your old account to your new account. then add them to your library.

Or probably easire is to download the photos to your local computer. then upload them to the new account

Answer:

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Question: How can I switch back to my own email account? Somehow I'm now on nephew's school account

Hello Lili,

Thanks for stopping by the Google Photos Help Forum.

I'll be happy to hep you today. I'd recommend removing your account from the Google Photos and adding it back again to check if this issue is fixed. Please give the steps below a try to remove your account:

Open the Google Photos app.
On the top left, click on the 'Menu' icon.
Click on the drop down next to your email address and choose 'Remove active account'.
Having done that, please follow the same process to 'Add your account'.

Let me know how it goes.

Best,

Amanda

Answer:

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Question: How do I hide the pictures on my device from photos if I want to only see the pictures I uploaded?!

I have a google photos account dedicated only to my childhood photos. When I use the app on my phone…

I have a google photos account dedicated only to my childhood photos. When I use the app on my phone, all the pictures I have in photos on my phone become interspersed with the pictures that I uploaded to my old family photos account. How do I hide all of my device pictures when I use the app?!

Answer:

Sorry Taylor, it isn’t possible to do that, as the app’s main function is the act as a viewer for the camera roll. You could try the option to view the account via Opera at https://photos.google.com/

Regards,

Peter

Answer:

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Question: What is the cloud icon with an arrow going up means in google photos when I tap a photo ?

The icon is on the top right beside the favourite icon or star shaped icon

If you tap the cloud the photo will be backed up.

The only way to check others is to tap the 3 bar menu: Device folders and go through each one individually.

Answer:

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Question: How to retrive internal storage or files

need help plz

Hello Silvana,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

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Question: Signing into Google Photos with Picasa assciated account error- "Couldn't find your Google Account"

I have tried the email associated with the Picasa account- it comes up with the error "Couldn't find…

I have tried the email associated with the Picasa account- it comes up with the error "Couldn't find your google account\

Answer:

You should try to log-in with that "Picasa-account" into https://get.google.com/albumarchive

Best to open this link into the incognito window of your browser to avoid conflicts with "cookies".

Assuming that you ever have created albums on the former Picasaweb (until August 2016).

Good luck.

Answer:

Unfortunately, no matter where the login stems from, if it leads to a general Google login portal, I always get the same error message of not being able to find the Google account.

This was directly from that link you suggested.

Answer:

Nasty indeed.

Was your old Picasa-account based on some webmail-adres like Hotmail?

For reasons unknown that does not seem to work anymore, but I can't find that old information anymore.

So I only can refer to https://www.google.com/accounts/recovery/

Sorry, perhaps someone else know more.

Answer:

Without any description about your actions in the past - no advice ever will work Devan.

Many people who did work with Picasa in the past believed that their pictures automatically were saved at Google, but without any action from your side, they never did come any further then that old computer.

Sorry - no Google here to look into your past.

Answer:

Nasty indeed.

Was your old Picasa-account based on some webmail-adres like Hotmail?

For reasons unknown that does not seem to work anymore, but I can't find that old information anymore.

So I only can refer to https://www.google.com/accounts/recovery/

Sorry, perhaps someone else know more.

Answer:

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Question: Deleting photos from SD card using Google photos

Hi, I've read a number of posters with same issue but replies are now blocked. Any progress as to ho…

Hi, I've read a number of posters with same issue but replies are now blocked. Any progress as to how to delete photos from SD card using Google photos...on Nokia 8 but suspect from others posts it's a Google issue. Has been mentioned that other apps can delete,?

Answer:

Hi Neil,

Thanks for posting in the Google Photos Support Community.

Looks like that's a device feature to permit deletion of photos from your SD card because this feature isn't available with Google Photos.

Google Photos backs up everything that's there in your device (Device/SD card storage). If all your photos are backed up from your Android device to Google Photos and you're trying to make some device space by deleting photos. 'Free up space' option in Google Photos is the best way out.

The 'Free up space' feature doesn't detect content on your external SD card. You may have to move them from the external SD card to your device and then perform the 'Free up space' action for everything to be cleared. Do this only if you're sure all the content in the SD card are backed up to Google Photos.

Let me know if you have any questions.

Regards,

Amanda

Answer:

Hi, thanks for your help. I've downloaded an app that does delete from SD card so that's sorted. Strange Google doesn't allow, but never mind...sorted. thank you

Answer:

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Question: BaseURL with progressive jpeg -p

Add feature to get image in progressive jpeg format example: XXXXX=w200-h300-c-p -p => progressive I…

Add feature to get image in progressive jpeg format

example: XXXXX=w200-h300-c-p

-p => progressive

It will be really awesome if returned image from API can be also in progressive jpeg.

I think It's really easy to add it to the system.

Answer:

Hi Jirka

Welcome to the Google Photos Product Help Forum!

To express interest in new Google Photos functionality, you can use "Send feedback" from the 3 line menu on the Google Photos website (or app) to directly contact the development team. You can copy and paste your original message if you think that makes sense.

Most of us in the forums are non-Google employees and the forums aren't necessarily monitored for enhancement requests.

Best regards, Dougsap (volunteer Google Photos user)

Hi Jirka

Welcome to the Google Photos Product Help Forum!

Most of us in the forums are non-Google employees and the forums aren't necessarily monitored for enhancement requests.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: I've created a draft album and wish to put the link on a Web page, but when I sent the link (https://photos.google.com/album/AF1QipMn7eW9iOyyaQIvX3edOEHLBMFeOXoJP6S_QYbd) as a test, nobody could see the page and got the dreaded 404 error.

Created a draft Photo Album page, but others couldn't open up the link. This will be on a public sit…

I've created a draft album and wish to put the link on a Web page, but when I sent the link (https://photos.google.com/album/AF1QipMn7eW9iOyyaQIvX3edOEHLBMFeOXoJP6S_QYbd) as a test, nobody could see the page and got the dreaded 404 error.

Answer:

Created a draft Photo Album page, but others couldn't open up the link. This will be on a public site, so no way to get individual emails in advance. That's not the point! Sharing the link is the point.

Answer:

Hi Jon, when you select sharing you get the option to Get link which can be shared without the 404 issue.

Example https://photos.app.goo.gl/JFKE2EPwbExUmiPA2. The link you are sharing is private to you hence the 404

Regards,

Peter

Answer:

Hi Peter,

I recently tried to share an album with some colleagues, with the shareable link, and received a 404 error. Do you have any suggestions as to how this may be adjusted? I have used this method frequently in the past and it worked fine.

Thanks for taking the time to review!

Answer:

Sorry Jon, didn't look down the page to realise this was an old question.

@jetarson I was confused as this is an asked and answered question, you should have submitted a new question, sorry about that. The same answer should apply to your example unless there was a network glitch. Can you try again with a new version of the Get link command

Answer:

Thanks Peter! Will keep this in mind going forward - I am new to this. It looks like the problem adjusted itself. The links are now accessible. Thanks for your time and response!

Answer:

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Question: I had pictures in trash and it was over 3,000 photos. Welldecided thta iwanted to restore the, back but once I did it. They didn't show back up onto my google photos.

I wan to try and get my pictures back, I do not know what happened to them, I have looked for them a…

I had pictures in trash and it was over 3,000 photos. Welldecided thta iwanted to restore the, back but once I did it. They didn't show back up onto my google photos.

Answer:

I wan to try and get my pictures back, I do not know what happened to them, I have looked for them all on different platforms and they weren't anywhere

Answer:

Hello Martin,

Welcome to the Google Photos Support Community.

I understand how important Google Photos is for you and I'll be happy to help. This seems to be more of a network issue.

In the meantime, could you please uninstall and reinstall the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue?

Let me know how it goes.

Cheers,

Amanda

Answer:

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Question: Where do I write the new serial number for my new seed

My new seed is stuck on the serial number ethe n Message says visit www. Nixplay com/setup to setup …

My new seed is stuck on the serial number ethe n

Message says visit www. Nixplay com/setup to setup your frame using your serial number

Answer:

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Question: I lost my gmail account and know i cant get to my photos is there anyway to get them back

I'm trying to find a way to get my photos back sense I can't get into my gmail account is there a ba…

Hello Subrina,

Welcome to the Google Photos Support Community.

I'd suggest posting your question to the Gmail Help Forum for an account recovery.

Regards,

Amanda

Answer:

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Question: Photos not showing up in people album and cant set photo as myself

Photos wont add to people album and cant set photo as myself

Hi Doris Rose Bellamy,

Maybe faces were hided by using "Show/Hide faces" feature.

To unhide the faces:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap the search bar.
Next to the row of faces, tap Next ->.
At the top right, tap More Hide & show people.
Select the face groups you wish to unhide. Face groups displayed in full colour will be displayed when you exit edit mode. Face groups displayed with an overlay dulling their colour, and an eye with a line through it, will not be displayed when you exit edit mode.
At the top right, tap Done.

Answer:

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Question: My phone wont let me send photos and it wont let me download mms messages

I have checked all my settings. I can't send or receive photos

I would recommend posting in a forum for your phone manufacturer, or if you use the Messages app for texting posting there. This forum is for support on the Google Photos app/website not all photo issues on Android devices.

Answer:

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Question: google photo app on ipad pro background refresh cannot be changed?

google photo app on ipad pro background refresh cannot be changed in the Apple setting

Hello John,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Keep me posted.

Best,

Sonya

Answer:

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Question: need to add google photos app to windows 10 store and to the Samsung smart tv store

need to add google photos app to windows 10 store and to the Samsung smart tv store

Hi Joe,

Welcome to the Google Photos Help Community!

Just to confirm, are you referring to add Google Photos app to Windows and Samsung smart stores? If so, I'd suggest you share your suggestion/feedback directly with the Google Photos team from the app. Here's how you can do it:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.
You can tell us things like:

What you like or dislike about the app
Things that are confusing or don't work

Although you won't receive an individual response, the feedback you sent would be reviewed and used to improve the overall product experience.

Let me know if you've any other questions.

Best,

Ricky

Answer:

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Question: Can't remove image from google images

I am having a really weird problem. I want to remove an image from Google images using its tool and …

I am having a really weird problem. I want to remove an image from Google images using its tool and the image I want removed has already been deleted from the original website (best case scenario for removal). However, even though Google does remove it, it never disappears completely and every time I look it up, it gives me a different link to it. The link pattern is something like "https://images.app.goo.gl/XXXXXXXXXXXXXX". I don't know what's going on, the image doesn't exist in the original website anymore and every time I check it on Google images, it gives me a different link so I can never truly get rid of it. Google's tool has deleted it about 20 times already and it always comes back with a different link. Anyone has an idea of how to get rid of it for good? Thanks.

Answer:

Hi Daiane Smith,

Sorry for the troubles you are facing.

We(Google photos help community) handles only Google Photos related issue. Your question is related to Google Search. So please post your question in https://support.google.com/websearch/ to get Google Search's expert answer.

Answer:

Hi Daiane Smith,

Sorry for the troubles you are facing.

Answer:

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Question: Is there someone I can talk to on the phone to ask some quick questions please...

I want to add text under each photo and not a banner across many photos. How do I do this? Thank you…

Hi Linda,

Google Photos doesn't unfortunately support adding text under each photo in an album. As a workaround you may add a description by opening a photo, swiping up to bring up the details screen, and entering the text under Add a description. To view an existing description open a photo and swipe up.

Thanks for stopping by the Google Photos Help Community.

As you're facing issues with importing/uploading photos to Google Photos on your device, I'd suggest you try some of these basic troubleshooting steps one after the other, on your phone to narrow down the possibilities:

1. Sign out from your Google account and sign in back.
2. Uninstall and reinstall the Google Photos updates. (Go to Settings > Apps or Application Manager > Google Photos app > Uninstall Updates > OK). As long as you have a strong Internet connection (Wi-Fi or mobile data), your Play Store app will update to the latest version within a few minutes.
3. Try clearing your app data which is the same as uninstalling and reinstalling the app. After you clear your data, sign in and turn "back up & sync" on again.Open your device's Settings app (not the Google Settings app).

a. Tap Apps.
b. Select Photos in the list.
c. Tap Clear data.

4. Restart your device.

Let me know if this helps.

Best,

Sonya

Answer:

Hello Karen,

Thanks for stopping by the Google Photos Help Community.

a. Tap Apps.
b. Select Photos in the list.
c. Tap Clear data.

4. Restart your device.

Let me know if this helps.

Best,

Sonya

Answer:

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Question: When I try to edit, I get "Unable to save. Check your connection"

When I try to edit a photo in google photos for Android, I get "Unable to save. Check your connectio…

When I try to edit a photo in google photos for Android, I get "Unable to save. Check your connection.

It seems deterministic; It happens consistently every time I try on most of my photos.

Photos app will then freeze. I need to kill it and open it again.

I am on Pixel 2XL.

The connection is fine; I have tried on LTE and wifi, and over the course of several days.

I do not have an SD card.

I tried clearing data and cache, un-installing updates - all with the same result.

I tried creating a new user on the phone and editing from there - same result.

It's only on *most* of my photos. It is *possible* that this error is occurring on photos that were originally added to my collection by way of the "add to library" button from someone else's shared album - but I'm not sure if this is 100% the case.

Answer:

Hello David,

Welcome to the Google Photos Help Community!

Just to confirm, have you tried all the below mentioned steps which may help resolve the issue:

Try clearing the cache and data of the Google App: Settings > Apps > Photos App > Storage > Clear Cache and then tap on Manage Space > Clear All Data.
Check if the Google Photos app is updated to the latest version. To check, visit Play Store and go to the Google Photos App page. If you see update button, try updating the app that may help resolve this issue.
If the Google Photos app is updated to latest version, uninstalling the update may help resolve the issue. Here's how: Go to device Settings > Apps or application manager > Photos > tap on the menu icon (three vertical dots) on top right corner > Uninstall updates.
Log out from all the Google accounts, restart the device and log into Google Photos app using the exact email account.

If that doesn't help, go to Settings > Apps > Google App > Disable. Later you can tap on Enable (If you've an option to uninstall the Google App, please uninstall and reinstall the app).

Besides, check if the issue appears on the Web version of Google Photos as well. Also, try signing into Google Photos through a different device and check if the issue persists.

Keep me posted.

Regards,

Ricky

Answer:

Hello, thanks for your reply. I will clarify each point

- I have tried clearing cache and data. It does not resolve the issue

- I have updated to the latest version. It does not solve the issue.

- I attempted to "uninstall updates" however I cannot test the issue because without the updates, the app crashes immediately upon launch. The app works fine if I first install updates.

- After uninstalling and re-installing updates, the issue is not resolved.

- I did not try logging out, however, I did try creating a new user on my phone, installing google photos, and logging in from there. Note this also has the effect of clearing my local directories. Under the new account photos has the same issue.

- I tried to edit one of the photos on the web version of google photos. The web version does NOT seem to have the same issue. On the web interface, I am able to edit photos as expected.

At any rate, editing from the web is an acceptable work-around for me for now.

Thanks

Answer:

Here is the fix to this problem for everyone.

1. Change the storage location to internal storage for your photos. This setting is in the camera app.

2. Take a picture with the camera app.

3. I can now edit and save my edited picture

4. This works for all pictures taken after changing to internal storage. Pictures taken earlier that were saved on sd card can't be edited and saved with google photos.

5. I am usimg a Samsung A20 that I just got a week ago and this problem started with the new stuff (new phone, new google photos app). I suspect it is a Samsung Issue trying to force people to use their photo cloud since the editing and saving problem is not an issue when I use Samsungs camera and gallery app on sd card.

And I save all my stuff to google cloud with their photo app. Internal storage vs sd card becomes a matter of semantics at this point. But to make the save edit process work, save all photos to internal storage in The camera app and all is good then :-)

Answer:

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Question: WhatsApp media shows on Photos tab of Android app

WhatsApp media (pictures, GIFs, videos) that I receive automatically appear in the "Photos" tab of m…

WhatsApp media (pictures, GIFs, videos) that I receive automatically appear in the "Photos" tab of my Google Photos app, along with all of the pictures and screenshots I take on my phone. There are also automatically created folders including WhatsApp Animated Gifs, WhatsApp Images and WhatsApp Video and it appears the media goes into those folders as well.

Meanwhile, downloaded media from other apps appear in their own albums - e.g., Instagram, Twitter, KakaoTalk, etc.

My phone is Samsung Galaxy S10+ on Verizon since April.

On my previous phone, Samsung Galaxy S8 Edge on AT&T, the WhatsApp media would automatically go to those automatically created folders.

No idea whether it's phone, software or carrier based issue, thus stating what I have anyway.

Solutions or suggestions on how to not have WhatsApp media appear in "Photos"?

Thank you!

Answer:

Then you have switched-on the syncing for that garbage media - you can see the WA-folder(s) on the albumpage of the Google app under Pictures from device and when you open such a folder, you can switch-off the syncing on top.

That action will not remove the pictures stored at Google already - so you have to remove the rubbish there yourself (after switching-off the syncing).

Answer:

It's also possible that Samsung stores WhatsApp images inside the DCIM folder in which case you can't turn it off, however Rinus's explanation is the most common fix for this.

Answer:

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Question: Google Photos in G-Suite vs. Personal Account

I recently switched form a personal (free) Google account to G-Suite. There are two things that both…

I recently switched form a personal (free) Google account to G-Suite. There are two things that bother me:

1. The option 'Sync photos & videos from Google Drive' is missing in Google Photos for G-Suite.

That makes the Google Photos folder in Drive almost completely useless. Without that option in Google Photos it is a one way sync Photos => Drive. What I need is two way sync Photos <=> Drive like in the personal account.

Please refer to the screenshot from the settings of Google Photos of my personal account

Am I missing something? Is there something I need to enable in the admin console?

2. It is about 2 weeks ago that I added my photos to Google Photos in G-Suite. Still I cannot see anything in the People album. Group similar faces/Face Grouping is enabled. In my personal account it took about two days for that album to get populated.

Is there a bug in the Group similar faces option for G-Suite or do I just have to wait? How long does it usually take for content to show up?

Regards

.

Answer:

Hello Magbert,

Welcome to the Google Photos Help Community.

I completely understand where you're coming from. Since you're facing this issue on G-suite account, I'd suggest you post your query to the G Suite Help Forum for further assistance.

Keep me posted.

Best,

Sonya

Answer:

Hello Sonya

I already tried that. The response was:

Hey Magbert,

Google Photos is not a G Suite core service, so it falls outside our scope of support

Eduardo

So it seems nobody is really responsible for Google Photos in G-Suite.

Answer:

Ok, Problem 2 partly solved. Today some faces finally showed up. But by far not all of them.

How long will a full crawl take? I have about 3000 photos.

Answer:

Hello

Any news about this?

It cannot be that G-Suite support is directing me to Google Photos support and Google Photos support is directing me to G-Suite support.

The first issue has not been addressed and issue 2 is only partly solved:

1. The option 'Sync photos & videos from Google Drive' is missing in Google Photos for G-Suite.

Please refer to the screenshot from the settings of Google Photos of my personal account

Am I missing something? Is there something I need to enable in the admin console?

Is there a bug in the Group similar faces option for G-Suite or do I just have to wait? How long does it usually take for content to show up?

How long will a full crawl take on Google Photos for G-Suite and why does it take so mauch longer than in a personal account? I have about 3000 photos.

Regards

Answer:

I'm afraid it's bad news for those who were hoping for the Google Photos <-> Google Drive automatic sync to be added to GSuite. Instead, it's being removed from Google Photos.

More often than not, the feature caused people to be confused and delete pictures without realizing the deletion was synced. They had to do something.

Here's the announcement: https://www.blog.google/products/photos/simplifying-google-photos-and-google-drive/

Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:

Not a fan, I don't know why they couldn't just add this as a settings option in Google photos that people couple control. I like the sync because I do NOT want to have to update my photos in two places. And it saves storage anyways... Google should have easily seen this as an option instead of removing it all together. r

Ridiculous....

Answer:

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Google photo QA

Tuesday, May 3, 2022

I would like to talk see my old pictures

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