Google photo QA: Going around in circles

Question: Going around in circles

Every morning when I turn on my computer, there's a pop-up menu that says "Google Auto BackUp." Belo…

Every morning when I turn on my computer, there's a pop-up menu that says "Google Auto BackUp." Below that is a "sign in." I sign in with my email address and password. Then a message appears (accompanied by a "clunk" sound) that says "Failed to access account information." If I close that, the original menu reappears. This can go on forever.

Answer:

You are a victim of the obsolete Google Backup app probably installed in the very past together with some update for Picasa. Sign-in to Googel is broken also.

Simply remove that software with the same name from your computer (not Picasa, that can stay if still used).

Not clear if this backup ever has functioned, but you can safely log-in to photos.google.com to check what you have there - maybe merely from your smartphone and before 2017 from your computer.

Answer:

You are a victim of the obsolete Google Backup app probably installed in the very past together with some update for Picasa. Sign-in to Googel is broken also.

Simply remove that software with the same name from your computer (not Picasa, that can stay if still used).

Not clear if this backup ever has functioned, but you can safely log-in to photos.google.com to check what you have there - maybe merely from your smartphone and before 2017 from your computer.

Answer:

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Question: Find deleated photos

Recover deleated photos

Hi Bill,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

There have been some reports of Google Drive being able to restore user’s deleted photos, but others have not been successful. I'm not sure under what conditions photos were/were not recoverable.

Below are steps that another user posted here Steps:

Go to Google Drive help and click on contact us.
Select any option, but selecting Missing or deleted files is recommended. Then select Request chat option.
IMPORTANT NOTE: Don't tell them that you are trying to restore Google Photos.

REASON: Our storage is shared across Google Drive, Gmail, Google Photos. Google Drive help is there to assist you only on Drive related queries. So, if you tell them that you are about to restore permanently deleted Google Photos, they will end the chat with giving you this product forums link which is not at all useful. Just tell them that you've accidentally permanently deleted some files in Google Drive and you need those files back

I'm not sure if this still works since Google Photos and Drive syncing was disconnected, but the Photos team does not have access to deleted files.

Answer:

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Question: Photos deleted off my phone sd but saved to google photos. Will new phone delete saved photos

I have photos in gallery still on phone but all sd phots deleted off phone but are in Google photos.…

I have photos in gallery still on phone but all sd phots deleted off phone but are in Google photos. Will getting a new phone delete my photos? Im so worried because I have sp many newborn photos of my son on there I dont want to lose them.

Answer:

Hi Samantha,

Thanks for reaching out to the Google Photos Help Community.

Just to confirm, are you referring to your SD card photos being backed up on your account and deleted from from SD card? If so, you may check your back up status to ensure all the photos and videos are backed up sucessfully. Here's how:

On your Android phone or tablet, open the Google Photos app .
At the top:

If you see a number: It means there's still that many photos that haven't been backed up.
Back up is complete: If you see Upload complete .
"Waiting for Wi-Fi": Change your settings or connect to a Wi-Fi or mobile network. Tap the card to change your settings.
Back up is off: If you see Back up off . Tap to turn on back up.
"A photo or video was skipped": A photo or video is not uploading because it doesn't meet our requirements:

Photos can't exceed 75MB or 100 megapixels
Videos can't exceed 10GB

This way, you can confirm that all the deleted photos from your SD card are backed up to your Google Account and you'll be able to access them from any device.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

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Question: My internet connection is not working

I want to download games and ringtones

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Question: Favouriting a photo isnt working

Trying to save a photo to favourites by selecting the star but it isnt working! So when i view the p…

Trying to save a photo to favourites by selecting the star but it isnt working! So when i view the photo again the star is unselected. Previous favourites are still there but the last few days it is suddenly not working.

Answer:

Hi Lorrae,

does marking a photo as favorite work if you do it from the https://photos.google.com website using a computer?

This seems to isolate the issue to the Google Photos app or your setup. I suggest that you clear the data of the Google Photos app, here's how to do it:

on your mobile device, open the Settings app
tap Apps and notifications
tap Show all apps
tap Google Photos
tap Storage
tap Clear storage

Clearing the data of the Google Photos app doesn't delete any photos or videos, only some housekeeping data the app automatically generates again the next time it's opened. However, for extra safety, before proceeding you may copy the photos from your device to a computer through a USB cable.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Thank you! So i cleared the data. When i try to favourite something in the app it still doesnt work straight away. Sometimes if i try and trigger the backup it appears later on. Almost as though something needs to be refreshed before it works. But again its still not working normally. The backup is slow and even though i have it set to mobile data it only works when wifi is connected.

Answer:

What device and Android version are you using? I assume auto backup is turned on in the Google Photos app under Settings > Backup and sync > Backup and sync, right?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I have a sony xz premium running android 9. Yep backup settings are on. I hadnt touched any settings or done anything differently when this issue started. Not sure if there was an update to the photos app or something?

Answer:

That's a possibility as the latest update of the Google Photos app started rolling out a couple of days ago. You may try uninstalling the updates in the system settings under Setttings > Apps and notifications > Show all apps > Google Photos > 3-dots icon > Uninstall updates.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Why is my new phone is not showing all of my photos? I see them on my comp, but not on my phone?

I uninstalled the app on my phone (iphone). I tried other suggestions and they still are not showing…

Hi Matt,

Welcome to the Google Photos Help Community.

I certainly understand the importance of being able to view photos. I'd suggest you ensure that you're signed in to the right account on your device. Also, check for the following things:

Are they in the trash: https://photos.google.com/trash.
If you suddenly lost your photos, they might have a different date. If a photo is added from a device with different date and time settings, the timestamp may be wrong. Learn how to change timestamps on photos.

Also, search for a person, place, or thing in the photo:

On your iPhone or iPad, open the Google Photos app .
At the top, type what you want to find, like "dogs", "New York City", or someone you've labeled.

If your search is coming up empty, try:

Search with a different keyword.
Search again in 3—5 days. It can take awhile for photos to be searchable.

Make sure back up and sync is on. Only backed up photos can be searched. Turn on backup.

You may also visit this help center article for more information on Finding photos.

Keep me posted.

Best,

Nadia

Answer:

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Question: How do I create a slideshow of an album I made in google photos?

Slideshow from album

Hi Beth,

Welcome to the Google Photos Product Help Forum.

It is simple to do on a computer, just go into the album, go to the 3 dots and select "Slideshow" and use the cursor control keys on the keyboard or mouse to advance or reverse through the images. From a computer, it is easy to connect most computers to most modern televisions for display.

From iOS it is a little more dependent on what hardware and tools you have. I believe that you should be able to do screen mirroring (depending on the hardware) then go into the album (you can tap the screen to make the elements such as Share, Favorite, Comments, etc. disappear). You can also get a fairly expensive Lightning Cable to HDMI converter to connect an iPhone/iPad to a television.

This might be of interest:https://www.makeuseof.com/tag/how-to-mirror-the-iphone-or-ipad-to-your-tv-ios/

If you won't be doing it often, or if you will be going to what to show your slideshow(s) in places where you don't have control over the display/TV/projector/whatever it is probably easiest to use a laptop and HDMI cable.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

I would like this feature in order to be able to turn an old iPad into a photo frame. We need to be able to designate albums to show (I don't want all my craigslist photos to show lol) and set timings between photos.

Answer:

Hi beth, you must try to use the LightMV online video maker to create an awesome slideshow maker.

Answer:

Hi dougsap

Do you happen to know if there is a way to run a slideshow with multiple albums?

For example, I have about 10 albums and would love to run a continuous slide show from a laptop.

Do you know if that's possible?
Appreciate your help, thank you!

Answer:

Hi Carol,

>> Do you happen to know if there is a way to run a slideshow with multiple albums?

It is not possible.

You could:

1. Create a new album with the contents of all others (if you don't hit the limit which is greater than 1999 images and MIGHT be 10,000.. I have not tested this recently). Or,

2. Download all of the images to a (possibly temporary) folder and use a Windows based viewer.

Sorry, there is some pain (and risk of wasted effort) with either approach.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: Google photos showing wrong timestamp on many photos uploaded from camera.

I uploaded few hundred photos from my trip in Hawaii today. Google Photos seems to have got the time…

I uploaded few hundred photos from my trip in Hawaii today. Google Photos seems to have got the timestamp wrong for many of the photos. I can't seem to find the pattern on what's happening.

Here's a link to the album that has 2 samples - https://photos.app.goo.gl/Xp6TCtpGKcfeBgSY7

You can download the photos and see that EXIF doesn't match the timestamp on google photos. I add GPS info to all my photos within Lightroom before uploading. I've never had this issue before.

Any ideas how to fix this?

Answer:

"I can't seem to find the pattern on what's happening. "

Exactly. There are many similar reports recently, and I experienced myself that one photo of a series taken at the same place with the same camera was way off. Very annoying since Photos relies on dates for sorting. But so far the team keeps silent ...

Answer:

Exactly. There are few photos from my set which have proper date/time. I don't know why Google is trying to guess the timestamp of the photos instead of just using what's embedded in the EXIF.

This is so frustrating.

Answer:

Did you edit these photos in the Photos app? The photo editor has been broken for several months and replaces the EXIF timestamp every time you save an edit.

Answer:

@Stephen,

Editing should NOT change the date used in Google Photos. Photos should use DateTimeOriginal or Date Taken, the time the photo was taken. For some reason I do not understand they often do change that date in their database. The EXIF data in the photo remain untouched.

Answer:

You're right; The editor updates DateTime but leaves DateTimeOriginal alone as it should. It's the Photos backend that's screwing up and ignoring the original capture date.

Answer:

Very messed up. All my photos are processed with LR, and once Google Photos backs them up, they are still messed up! So in my case, nothing to do with the iPhone Photo App.

Answer:

This is making using Photos completely useless. Why are they changing the exif data for any reason? This is the problem with getting locked into one ecosystem. Im taking photos with my camera, processing them in LR, all of the exif data is fine when I look at it with my viewer, and bam! I upload it to google photos and the timestamp is off by 6 hours exactly. WTF?

Answer:

Yeah it messed up somehow I too was unable to find pattern of that timestamps, all of the pics from my birthday have suddenly moved to a different date 😅 it is a bit frustrating

Answer:

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Question: I accidentally permanently deleted 128 photos, which I had told to backup.

I accidentally permanently deleted 128 photos, which I had told to backup. The photos were in my "Ca…

I accidentally permanently deleted 128 photos, which I had told to backup.

The photos were in my "Camera" album. I selected "free up space\

Answer:

Chris, sorry for what happened.

But deleting from the Camera album even though they are backed will remove it from the cloud and your device.

Nonetheless, have you checked your trash? It should be in there.

Answer:

How sad. How come those 128 photos insisted on staying on the camera folder when others do not? (When I say "free up space\

Answer:

But if free-up spacing did not delete these 128, there were not backupped for any reason unknown - large movies in between normal pictures or life-shots can cause enormous delays.

So they probably were in the pipeline to get backupped and then it must be a bug in the free-up space action that the procedure did not check accurately enough if they really were arrived in cloud correctly.

The problem for us is that there is no Google here for assisting and checking, so we hardly are able to report this abnormal behavior as a bug. And we also are not able to test such erratic behavior ourselves.

Good that you are that sportive, but next time don't delete from phone before you have seen them on photos.google.com in your browser - that's your only security.

Answer:

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Question: I know how to create Albums ( group of photos) but can one make a nested or sub-albums?

Creating albums from many individual photos is easy enough but not sure how to create an overarching…

Creating albums from many individual photos is easy enough but not sure how to create an overarching title type album that consists of several sub-albums, subgroups of photos or chapters if you will. Any help would be appreciated.

Answer:

OK. So can share file and sub-file directories and put the photos (jpg or other format) there, just making sure the size doesn't exceed my total memory allowance?

Answer:

Yes indeed, but perhaps not every format. Or the format can be stored, but not viewed.

Be aware that Drive has a rather poor viewer compared to Photos - I do prefer Microsoft OneDrive much more because it is specialised in photos and is part of my synchronised filemanagement in Windows-10.

But there you only have 5 GB for free and you need to pay for having up to 50 GB.

I do use it for the historic part of my collection, because Google Photos can't cope with undated pictures and does not understand serially numbered files either.

And because I can share a main folder including many subfolders with one link - not 50.

Like shown below:

Answer:

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Question: Installed Backup & Sync Google Photos app on iMac...how to continue where the old uploader left off?

I want to continue to upload from my iMac since uploader stopped working on 5/12/18...but don't want…

I want to continue to upload from my iMac since uploader stopped working on 5/12/18...but don't want new Backup & Sync to start over and duplicate my iPhotos library.

Answer:

Hello Michael,

Welcome to the Google Photos Help Community.

Unfortunately, Backup & sync will start over again. However, just to let you know that Google Photos should detect duplicates regardless of upload device, unless the files have been modified during transfer between devices. Even if a single bit is different in two images, then Google Photos won't see them as duplicates and it will consider them as two different photos. If you still see the duplicate photos, you may need to delete them manually.

Keep me posted.

Best,

Sonya

Answer:

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Question: Restoring from Bin

Can I restore all my photos in BIN together at the same time? For some reason they have all been mov…

Can I restore all my photos in BIN together at the same time? For some reason they have all been moved to bin and the retriction is 1500 at a time. This will take me forever to restore pictiures. also i do not know when they were moved to bin so might be aproaching my 60 days.

Answer:

Hello Romit,

Welcome to the Google Photos Help Community.

Looks like you've a large number of photos in your trash, could you please try restoring them from the trash on web version of Google Photos?

Keep me posted.

Best,

Sonya

Answer:

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Question: When I go to google photos on my Mac, no photos show up nor will it allow me to upload or create

I have checked for all updates. I restarted my computer. I signed out and back in.

Hi Laura,

Welcome to the Google Photos Help Community.

I understand you're experiencing issues while trying to use Google Photos on your computer. For this, it would be great if you can share a few screenshots of the issue you're experiencing. Please don't share any personal or account information when sending the screenshots.

In the meantime, please try these steps on your browser:

Sign out and sign back in to Google Photos (photos.google.com) with the same Google Account.
Clear your cookies and cache.
Try Incognito/private window.
Disable extensions/add-ons/plug-ins.
Try a different browser to see if it is a browser related issue.

You may also visit this help center article for more information on Finding photos.

Keep me posted.

Best,

Nadia

Answer:

Here are photos - photo library never appears (1), cannot select upload or create (2), albums that appear stay fuzzy and if you select them photos never load(3)

Answer:

Hi Laura,

Thanks for the screenshots.

I do understand your concern. Could you please confirm, if you've tried all the steps mentioned above?

If possible, try checking the photos from another device to see if that helps.

Keep me posted.

Best,

Nadia

Answer:

Hi Laura,

Thanks for writing back.

As you're experiencing issues on a particular browser, I'd suggest you contact Firefox for further assistance.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

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Question: www.google+

mdrabbi@google.com (mi.all past photo google+photo my child memmory www.mi team

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Question: i want recover 2017 and 2018 photos and videos , Some hacked my account and delete some datas..

I want to recover videos

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.

https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

Answer:

Permanently deleted usually means forever since that is what permanent means, However, its a long shot, but if not deleted too long ago you can try using the steps outline here.

https://productforums.google.com/forum/#!msg/photos/YKq9-f0ZH5g/ixmvQ5qkAwAJ

Answer:

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Question: Even after deleting all the photos from the account ad recycle bin, it still says account full

Cleared all photos from both account and recycle bin but still saying account full. Have waited for few days to see any changes in the storage still the same

Answer:

Raj, use the Recover Storage, to see if it helps.

On a computer, go to photos.google.com/settings.
Click Recover storage. This will not change the quality of your future uploads.

Let us know how it goes

Answer:

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Question: Photo downloaded from google doesn't show up in device folder

I downloaded a generic jpeg off Google image, it shows up in "downloads" folder in the app list, but…

I downloaded a generic jpeg off Google image, it shows up in "downloads" folder in the app list, but when I go to "photo" and choose device folder, it's not there.

After some researching online (and with bewilderment), I went on Bing.com to download the same photo, and it worked (showed up in device folder as intended).

I've used Google/Google phone for years and it's the first time I've noticed this. Looks like a bug but no idea which part is wrong.

Pixel 2 XL

8.1.0

Answer:

Hi Jian

thanks for writing.

I too was able to recreate the symptom. That is, images downloaded from a Google Image search and saved to device, doesn't trigger a Downloads folder from appearing in Google Photos. However, an image downloaded for example from another site, creates an image in the Downloads folder within Google Photos.

Please use the Feedback menu option in Google Photos to report this to the team. I don't know if this is bug or intended behavior for Google Image search results. I do know that Google Images changed within the last year and how it presented image download and share options available to users. Your reported symptom may be a result of those changes, or a bug. Err on the side of caution, and report via Photos feedback, to be safe.

Thanks

Joe

Answer:

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Question: How to retrieve mails which I didn't received because of the storage issue?(Storage is available now

Now I have some space available on my Google account but i haven't received mails from the last 20 d…

Now I have some space available on my Google account but i haven't received mails from the last 20 days , how can i retrieve those mails. Those were very urgent , is there any way out. Please help

Answer:

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Question: Quiero todas las fotos borradas hoy 11.2.2019

Todos los videos y las fotos.

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Question: how do i turn on google lens

i am trying to turn on google lens

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Question: How can i get my viedeos back after i preesed the permanent delated button on google Photo.

I tried asking google Support but dont helps. I need my video back, can someone help?

Yao, deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

Bit it was so: the viedeo were in my achiv and than I pressed the + putt on and moved the videos to an album. After I HAVE CHECKT that the videos is there, i delated the viedeos and pressed the permanent delate button. Than i see the album again, it is still there, BUT than i pressed the setting button and changed the order of the gallery, the album turns what with a loading symbole, but it did nothing so I pressed the exit button. But after that my videos are gone from the album

Answer:

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Question: I do not see my pictures on google photos

need help with finding photos

Hi Silvana,

Welcome to the Google Photos Product Help Forum!

Double check the account which you believed iniitially saved the images.

Log on to that account and go to https://photos.google.com/u/0/ check again that you are in the correct account.

If you find them via the browser, then check the account in the Google Photos app via the 3 line menu.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

Hi Silvana,

What platform (iOS, Android, Windows, Mac, Chromebook) did you use to backup the photos originally?

When was the last time you saw the photos?

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Silvana,

Try https://photos.google.com/u/0/trash especially on Windows.

Dougsap (volunteer)

Answer:

Hi Silvana,

Also check the following locations for every possible Google account which you use:

https://get.google.com/albumarchive/

https://photos.google.com/u/0/trash
https://drive.google.com/drive/trash
https://photos.google.com/u/0/trash
https://drive.google.com/drive/my-drive
https://drive.google.com/drive/photos

Good luck! Dougsap (volunteer Google Photos user)

Answer:

Hi Silvana,

How many Google Accounts do you have? Are they all personal accounts or are any from work, school, etc?

Have you changed phones recently?

Dougsap (volunteer)

Answer:

Hi Silvana,

The people who answer questions here are not Google employees and we have no access to your data.

The amount of information that you have provided is very limited, so I don't think I can help you.

If you don't see anything in the trash and you did not delete anything, the only thing which really makes sense is that you are in the wrong account. Maybe a family member used your phone or computer and logged into a different account.

If you want to create a different thread and try to get a response from somebody else, please feel free. If I notice your name I won't reply and somebody else might have other ideas.

Good luck, Dougsap (volunteer Google Photos user)

Answer:

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Question: I should have unlimited storage with my Pixel 2---why'm I now getting emails saying I'm out of space

When I purchased my Pixel 2, I believe it came with unlimited Google storage space. Why am I now get…

When I purchased my Pixel 2, I believe it came with unlimited Google storage space. Why am I now getting warning messages saying I'm running out of space?

--Kristin

Answer:

Do you have other devices/sources where auto/backup and sync is enabled?

Also check https://drive.google.com › settings › storage to see what is eating up your storage

Answer:

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Question: Can't sign into Google photos - contact G suite administrator

I bought a new phone and can't sign into Google photos. It tells me to contact my G suite administra…

I bought a new phone and can't sign into Google photos. It tells me to contact my G suite administrator. I do not have a G suite administrator. Any ideas?

Answer:

Hi Dawn,

Welcome to the Google Photos Product Help Forum!

It sounds like the Google Account that you are using is either a school, work or other organization's account - no just a plain Gmail (typically). Normally, this would indicate that Google Photos is not enabled by the organization's Administrator.

Double check the accounts on:

1. The 3 line menu, and

2. The 3 line menu > Settings > Back up and sync

Good luck!

Dougsap (volunteer Google Photos user)

Answer:

Been few months every time I click my Google photo( for sure I back up m dynamic is on) always stop.will appear on my screen said unfortunately photos has stopped. It's frustrated me because I can't open or share my photos anymore

Answer:

What is the three line menu? I have an iPhone.

I have had the same problem. My account was working fine, I was able to back up my photos however when I got a new phone all of a sudden i can't sign in. I have heaps of photos stored there that I now can't get to. Please help!

Answer:

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Question: Hey guys I need Help . Recently when I check my google photos , lot of my pictures are gone .

I tried to check in the bin but still my pictures are still not there

Hi BlackZombie,

I recommend that you look for your photos here, signing in with all your Google accounts if you have more than one:

photos.google.com
photos.google.com/archive
photos.google.com/trash
get.google.com/albumarchive
drive.google.com
other online photo or file storage services you use (e.g. Dropbox, OneDrive, Verizon, Amazon)

I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652

Prior to realizing the photos were missing did you ever visit the photos.google.com website to check if they were all there? Do you have only one Google account?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: I have a Samsung Galaxy S8 Plus running Android Oreo. If I delete a video from my phone gallery, it no longer plays in Google photos. It remains in Google photos, but doesn't play. If I download the videi to my device, it plays in Google photos again. I have cleared the cache and data in the Samsung gallery app along with a phone reboot. The issue renains. Google has recently updated Google photos and Samsung has recently updated Samsung gallery. I believe this feature has been broken in one of the apps in one of the apps. Any help would be appreciated. Thank you, Alan

Issues with video backup in Google photos

I have a Samsung Galaxy S8 Plus running Android Oreo. If I delete a video from my phone gallery, it no longer plays in Google photos. It remains in Google photos, but doesn't play. If I download the videi to my device, it plays in Google photos again. I have cleared the cache and data in the Samsung gallery app along with a phone reboot. The issue renains. Google has recently updated Google photos and Samsung has recently updated Samsung gallery. I believe this feature has been broken in one of the apps in one of the apps. Any help would be appreciated. Thank you, Alan

Answer:

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Question: Photos won't upload

My photos have not uploaded since May 22. I'm constantly getting the message that it couldn't upload…

My photos have not uploaded since May 22. I'm constantly getting the message that it couldn't upload them. I think it may be related to the change they made when getting rid of the desktop loader (which I'm pretty sure I did not have... mine happened automatically). Also annoying is the fact that it wants me to log in every time I turn my computer on. Anyone experience this or have ideas how I could fix it? The answers in the help section are not helping at all.

Answer:

Same issue here. I was asked to update my acct and renew extra memory purchased for another year. Then auto back ups stopped, need to log in each time and photos after that date (about May 26) will not upload from same PC. Auto backup/upload from iPhone still working fine. Cannot figure it out...frustrating

Answer:

Hello Kristin,

Thanks for posting in the Google Photos Support Community.

Unable to back up photos can sometimes be upsetting. I'd recommend trying the below steps to check if they resolve the issue:

Open the Google Photos app on your mobile device .
At the bottom, tap Assistant .
Read the first card. If it says:

"Back up & sync is off": Tap "TURN ON" on the card to back up your device's photos and videos, including ones you capture in the future.
"A photo or video was skipped": A photo or video on your mobile device doesn't meet our uploadrequirements:

Photos can't exceed 75MB or 100 megapixels.
Videos can't exceed 10GB.

It does take approximately 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. It's possible that Google Photos is merely scanning your library again, the scan will take some time, but it shouldn't re-upload the photos entirely as duplicates. The app may look like it's doing this but it's actually doing a re-scan of the photos.

Meanwhile, please confirm the device you're using. Is it an Android, iOS or desktop?

Keep me posted.

Best,

Amanda

Answer:

I'm using a desktop. Photo backup is definitely turned on. I have to sign in every time. Is there a fix to that? Then it's not able to download anything... I'm regularly getting the error message that it was unable to download.

Answer:

Getting worse! Now when I try to sign in (if the box will even show it's text) it tells me "there's something unusual about how you're signing in... (attaching a picture). It send something to my phone. I click yes that it's me and, on my phone, get confirmation that all is well, but on my computer it gets stuck and won't move past this screen.

Answer:

I gave up and uninstalled photos. Then I went to google and installed the photos auto backup. It's completely different. The downside is that it has to go through ALL my photos again to determine what it has to upload. With over 92,000 photos to consider, it's going to take a while. I wish I knew of a way to reduce the time. :/

Answer:

I went to google play on the android phone and updated the google photos app. That was all I needed to do, the recent photos were then added automatically. It would have been nice to have got a message to warn me. Google mail has paused before in a similar way. You would think Google would have found a way around these inconveniences by now and notified us when need for updates halt normal functions.

Answer:

I am not using sync. Only want to upload selected images to certain albums in Google photo online. I have used this for years before. Now it says "cant update to album". No explanation at all. Using android.

Answer:

Many versions of Microsoft Office setup like MS Office 365, MS Office 2013, MS Office 2016, MS Office 2007, MS Office 2010, and MS Office 2003 have been released. then go through the simple procedure of buying, activation, downloading and installing. office.com/setup

Answer:

====================End Question=====================

Question: How to delete all photos from google photo, but leave photos only from last two months?

I have google photos account with 10000 photos I would like to remove all, except pictures from last…

I have google photos account with 10000 photos I would like to remove all, except pictures from last 2 months.

There is no management website where I can do anything with my files on google photos.

Do any one know that mystery trick to - just - delete pictures in bulk I want?

Answer:

You can click the first photo on the website, then hold down shift and click the last to select a whole range, however it's limited to a few hundred photos at a time I believe. Unfortunately there's no other way.

Answer:

Up to about 500 due to stack limits of general browsers when viewed via photos.google.com

You can see the dates, so you can start selecting two months ago.

Maybe you can select much more (and much faster) in the Google Photos app on mobiles, but I have no information about that - apart from the fact that too many users here seem to be able to permanent delete all in one split second :-)

But what application or problem is behind this question, because I would suggest not using Google Photos at all ???

Answer:

I have the same issue, i want to delete more than 1TB of photos... and since google disabled the google drive integration (i wonder why...) i basically lost fine grain control of my photos, the web interface is not a solution! I would have to spend days deleting my photos one set at a time since there is not other way to mass delete your photos like before when we had google drive integration.

This to me reeks of an attempt to further lock us in google photos, taking out control of our own photos, but you know what? this is exactly the kind of attitude that makes me go the extra mile and migrate my library to other now better and more functional services, and this is the story i will share with everyone regarding google photos services.

Thanks

Answer:

The Google Photos/Drive sync was disabled because it was buggy and confusing. It was great when it worked, but it often didn't work as it should and many people expected it to work in ways it was never intended to/didn't. It would have been great if Google could have fixed the issues and made it work as expected, with a real 2 way sync but they didn't. We'll never know why, but I'd guess it wasn't a feature most people used so rather than dedicating time to change it, they saved that work for improving other areas of the app. Or maybe they wouldn't fix it, who knows.

I'm sorry to hear you'll be moving your library but I cetainly understand why.

Answer:

@xflood

Then you better can skip that account at all, because you want to leave Google forever.

But that maybe problematic because of Gmail.

Therefore the question arises: why don't you apply Recover storage at https://photos.google.com/settings in order to downgrade all to High Quality which is free of charge by using zero TB. See this link

That process will take some days at Google until the button becomes grey.

Then you can leave it all there - its private unless for selected items shared.

Answer:

====================End Question=====================

Question: Hi all. Is it me or is there no way of having a Google Photos tile on Windows 10 with Surface Pro?

Tried searching on internet. Seems like this is a rabbit hole.

Hi Carl,

If you open an Edge window for Google Photos then click on the top right 3 dots; More tools; Pin this page to Start, you will get a Google Photos tile in the Start Menu

Hope that's what you are looking for,

Peter

Answer:

Thanks Peter, yes that's what I want, although I don't use Edge but have it installed and will try.

I just thought that in today's day and age one wouldn't need to jump through these hoops. If a company wants you to use their product, expecting users to go out and hunt and research is not really the most effective way. Because of that and the fact that one day many of my albums were automagically emptied, I'm looking for another photo management alternative. Google had one chance, blew it, now I'll be gone soon from their site.

Thanks again

Answer:

This can also be done in Chrome by following these instructions

You can only pin applications (or shortcuts to "files" within applications, which a website is the equivalent of) as tiles. Since Google Photos isn't its own application, you have to pin a shortcut to the website. Unfortunately MS doesn't make it any easier to pin website shortcuts as tiles without "jumping through hoops", this isn't something Google has control over

Answer:

Thanks, that's all well and good, however, back to square one: they have control over an app or some other executable that would provide such a tile just like OneDrive, Dropbox, and every other app/program out there. The point is it would make sense for a company to alleviate as much hoop jumping as possible if they really wanted people to be users, all "plausible deniability" notwithstanding.

Answer:

Yes Google could develop a desktop program for Google Photos, but they haven't and the purpose of that would be for more than just a desktop tile of course.

The Google equivalent of Dropbox/OneDrive is Google Drive (website) and Back Up and Sync (application), but since your photos are stored in Google Photos that doesn't help here

Answer:

Hi Carl,

If you open an Edge window for Google Photos then click on the top right 3 dots; More tools; Pin this page to Start, you will get a Google Photos tile in the Start Menu

Hope that's what you are looking for,

Peter

Answer:

This can also be done in Chrome by following these instructions

Answer:

====================End Question=====================

Question: How to managed space on google account?

I have one storage limit to gmail, google disk, and google photo. How I can check which file is the most big size?

How I can remove all photos except photos form last 2 months, and not clicking on every photo from 10000?

how I can remove all photos in one click?

Answer:

You can see how much storage is used by Photos, Drive or Gmail on https://one.google.com/storage
On https://drive.google.com/drive/quota you see which files use most storage on Drive
There is no such tool for Photos.
You can use "Recover storage" on https://photos.google.com/settings to convert all photos to "High Quality" and thus bring storage used by Photos to zero.
You already asked the other questions on https://support.google.com/photos/thread/15797366

You can see how much storage is used by Photos, Drive or Gmail on https://one.google.com/storage
On https://drive.google.com/drive/quota you see which files use most storage on Drive
There is no such tool for Photos.
You can use "Recover storage" on https://photos.google.com/settings to convert all photos to "High Quality" and thus bring storage used by Photos to zero.
You already asked the other questions on https://support.google.com/photos/thread/15797366

I had photos starting 2011 in Google Photos. Then Google stopped syncing between Drive and Photos. That was all fine and no issues happened till that time.

Last week, many photos started appearing on my timeline in Google photos (starting 2005). I checked and those photos are indeed in my Google Drive. However, I never added them or viewed them in Drive or in Google Photos or touched them in any way. They just started appearing suddenly.

Important Note: I appear in almost all of the photos that started appearing (without me adding them).

Any idea what's going on? I would be happy to provide more information if necessary.

Answer:

====================End Question=====================

Question: Can't browse all photos

Using the google photos app it only lets me scroll down so far before beginning to load more photos …

Using the google photos app it only lets me scroll down so far before beginning to load more photos but seems to fail and bounces back to the top again. I have tried searching for a specific month/year but it again only lets me scroll down so many rows, tries to load more and bounces back to the top, meaning I can only ever see the first week or so into a month. Any idea?

Answer:

====================End Question=====================

Question: Using a Samsung Galaxy S9, I am unable to activate share tap on my gallery app

Update gallery app, physical connection between phones

Hello Jesus,

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better? Are you try share photos, videos, albums or the library via Google Photos to another user?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

I have 2 phones, when you open the gallery app one of them has 4 option on top and the other one only 3. I want to activate the SHARED option in my other phone. If you can help me i will appreciate it. Thank you

Answer:

Hello Jesus,

Thanks for writing back.

Thank you for the screenshot, it was a lot helpful. The gallery page you're referring to isn't related to Google Photos. Hence, I wouldn't be able to help.

However, please know that the sharing option in Google Photos can always be used without any activation as long as you're logged into Google Photos with your Google Account.

Let me know if you have any questions.

Best,

Amanda

Answer:

====================End Question=====================

Question: lost photos

Hello I had already uploaded my photos After 2 months My files are not !!! There are only empty albu…

Hello

I had already uploaded my photos

After 2 months

My files are not !!! There are only empty albums !!!

please check

Answer:

====================End Question=====================

Question: Ooty

Ooty

Hi karthik,

can you please tell us something more on what you would like to do with or know about Google Photos?

Welcome to the Google Photos Support Community.

Could you please elaborate the issue or your query for me to assist you better?

Also, please share a few more screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,

Amanda

Answer:

====================End Question=====================

Question: Google memories and its settings is not displaying in settings menu. Why ?

Hi. My photos version is up to date. Build - 4.12.0.271222815. Yet I couldn't see memories in Photos…

Hi. My photos version is up to date. Build - 4.12.0.271222815.

Yet I couldn't see memories in Photos. The corresponding option is also not displaying in settings menu. I could see everyone except me is having the option. Also it's been rolled out more than a month ago. What should I do. I am using Android, one plus 6t mobile phone.

Answer:

@Partheeban P,

you are not alone, my main account doesn't have the option either. It's a topic within the group and we have asked the question but not received any update yet. I have a newer account which does have the option on the same phone and the same version of Google Photos. One of Google's mysteries.

Answer:

Same on my Pixel 3 on 2 different accounts. I logged into Photos on my wife's iPhone, however, and memories worked fine. I have had a ticket open with Google Support for 2 weeks which they have completely stopped responding to after passing me around to different departments. Really poor QA and Support by Google on this one.

Answer:

====================End Question=====================

Question: Why is my stuff blurry?

My photos are blurry when their getting sinked to this app and on my camera and photos on iOS their …

My photos are blurry when their getting sinked to this app and on my camera and photos on iOS their not blurry. Can someone please tell me how I can get the image not blurry but still sinked to this app?

Thank you~~

Katelyn

Answer:

The Google app needs to be connected to good wifi to be able to show your pictures in full glory.

On Apple the app does not not function very well because it can't update in background unless you are able to switch-on background operation in the general app settings for Google Photos.

Answer:

====================End Question=====================

Question: Why are my photos on a particular day black?

Trying to open photos that are black

====================End Question=====================

Google photo QA

Tuesday, May 3, 2022

Going around in circles

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