Google photo QA: I have many many older photos that I have not touched but now are showing as cropped face pics help?

Question: I have many many older photos that I have not touched but now are showing as cropped face pics help?

I have turned off face recognition but cropped faces are still showing. very weird and annoying

I have turned off face recognition but cropped faces are still showing. very weird and annoying

Answer:

Hello Michelle,

Welcome to the Google Photos Help Community.

To assist you better, could you please let me know where exactly do you see this cropped photos? Is it on the "Photos" section on the Google Photos? Also, check if you see the same on the Google Photos app?

Meanwhile, I'd recommend you try restart your computer/laptop first. It might sound simple, but sometimes that's all it takes to fix the issue.

If restarting don't work, try checking it on a different browser than the one you're using to see if it is a browser related issue. If it works and you want to see it on the original browser, try clearing your browser's cache and cookies. If that doesn't help, also try the below steps and see if it helps resolve the issue:

Try Incognito/private window.
Disable extensions/add-ons/plug-ins.

Keep me posted.

Best,

Sonya

Answer:

Thank you for your reply I see these face tiles in google photos app as well as on the computer in photo on google. I have restarted the computer and have re installed the app and have changed browsers. its weird because it not on every photo just some.

Answer:

I have the same issue on google photos website (not the app and it doesn't matter what browser I use). Most of my pics from 2015 are cropped down to a faceshot or other random portion of the picture in a little square. More recent photos and those before 2015 are fine. Please help me recover my original quality, full images.

Thanks,

Paul

Answer:

Hi Paul. I wish I could help you and myself. I don't know why it happened or how to fix. That's why I posted it. Hope someone can help us both :)

Answer:

I have this issue as well. Recently I installed the new Sync app and many, many of the photos are now appearing as cropped faces -- the whole, original photos are not visible anywhere. Were you able to solve this?

Answer:

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Question: "Backup complete" on device, but not all photos are getting backed up on Google photos

Hi all, I noticed that on my new phone (Mi 9T) I'm not getting all photos backed up on Google Photos…

Hi all,

I noticed that on my new phone (Mi 9T) I'm not getting all photos backed up on Google Photos.

It states that "Backup is complete\

Answer:

@IMCustoms Igor,

As a paying subscriber you have access to 24/7 support for all Google Products

@Google One Support

Regards,

Peter

Answer:

I contacted support and reinstalling the up worked!

It must have been some glitch that bugged it and reinstall resolved the issue.

Thanks!

Answer:

I contacted support and reinstalling the up worked!

It must have been some glitch that bugged it and reinstall resolved the issue.

Thanks!

Answer:

@IMCustoms Igor,

As a paying subscriber you have access to 24/7 support for all Google Products

@Google One Support

Regards,

Peter

Answer:

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Question: Cannot sync over 20,000 photos because they're to big. Jpg's under 5mb and i've uploaded bigger!

Windows 10, Google backup/sync. Doing an all in photos backup to HD QUALITY. All photos range from 0…

Windows 10, Google backup/sync.

Doing an all in photos backup to HD QUALITY.

All photos range from 0.5mb (old cellphone photos) up to 15mb max (even my custom made panorama's max that size).

Google photo max per picture is 75mb.

Yet I've got 20,000+ results as to big.

What gives? How can I fix this?

The hard drive source is NTFS, (not fat32, not Exfat).

I'm on Fiber 180/180mbps steady, no modem/throughput issues.

PC is fully defragged,

i5, 4670k/4.1ghz

32gb ddr3/xmp/2400

Raid0 Windows app drive (2x1tb)

Raid 10 Data Drive (4x4tb @ 8tb).

Separate 4tb drive for Page file alone.

No power issues on 1200watt psu,

Video card RX590 8gb.

Sound card if needed for this, Creative Z series (the red light pci-e).

Gigabit ethernet, no throttling, no data caps at my provider. (Checked, not even hit 200gb used of what could be 1tb usable, and unlimited enabled).

Been trying to figure this one out, as I want to sync everything, which is 80,000+photos, but 20,000 are getting rejected for being to big.

Standard 4000x3000 already at 3-4megabytes, is considered to big for hd quality setup and it's WELL under 75mb....

Seriously???

Any thoughts on how to fix this????

Answer:

Google allows for some unknown max per day.
Your panorama's maybe a source of problems because of their extreme ratios.
All files not accepted by Photos will stick on Drive and will take full storage there.
So check how far you are already at one.google.com/storage (should be zero on Photos, but probably not on Drive and Gmail).

Answer:

Happy to take a look if you can share a selection from Drive.

Select, right click; Shar; Copy link and paste in your reply.

Answer:

re: Size, minimal panorama's, and panorama's of 74.9mb or less will upload in the manual album creation in mass bulk, but the google drive backup of individual folders with jpg/jpeg files of well under that size that are NOT panorama, but standard 16:9 4:3 or similar like standard to high definition ratio pictures randomly in bulk are NOT uploading, no error, just that they're "to big" when they are equal or similar sizes to the other 60,000 photo's that were uploaded already.

Literally no reason for them not to be uploaded, especially when they are literally similar like in size, with no issues for it.

I have rebooted, the computer incase of sync hiccup. Resync'd my system clock time incase that's an issue, etc.

What else can be done?

And sharing the folder to anyone will NOT assist, as these photos are ALREADY UPLOADED. (ie pointless to share what's working as it is the SAME type of jpg's/jpeg's that are being unable to upload at extremely similar sizes and resolutions).

Answer:

Storage as per Rinus Alewijnse's suggested link:

Current storage

10.77 GB of 15 GB (71%) used

info_outline

Google Drive 1.45 GB
Gmail 9.31 GB
Google Photos 0 GB

I've had to use Outlook to access "all mail" to narrow the gmail itself over the years, and have deleted in the past 5 years over 200,000 emails also.

Not sure if that helps or not.

Answer:

And sharing the folder to anyone will NOT assist, as these photos are ALREADY UPLOADED. (ie pointless to share what's working as it is the SAME type of jpg's/jpeg's that are being unable to upload at extremely similar sizes and resolutions).

I meant sharing a sample of photos which will not upload to Google Photos by uploading them to Google Drive and sharing from there.

Answer:

Apart from excessive Gmail, no problems at Drive & Photos.

But you are saying something strange about bulk uploads straight into photos.google.com

Are the folders used in these uploads within the folderselection of B&S?

Because then B&S get confused: it wants to sync these files to Drive but already does find them on Photos.

Something like that.

Please also wait on further comments of Peter, because he may see your pittfall immediately.

Answer:

Off-topic: you may want to delete years of Gmail.

Do that under More > All mail and go right-up to the oldest.

Then select all and trash etc. etc, until 2018 starts.

Thereafter empty the trash.

Then you still may have around 5 GB, but that is more normal.

Apparently Gmail uses a lot more space then you would expect, apart from incidental mails with big attachments.

Answer:

@ Rinus,

regarding the option.

Windows computer is using B&S app. cloud picture with spinning arrows rotating continually.

Folders chosen are all on the Raid 10, using anywhere from 5-100mbps (no where near maximum upload of my speed options, and drive can do 330 megabytes, not megabits,_)

The folders selected are maybe 15 separate folders, and all under 100gb in totality, with potential of 80k+ photos.

But still having sync issues.

Not sure where the challenge is.

The "already on server" due to some actual duplicates (not file name, physical pixel match duplicates due to my own redundancies), are separate from the "to big" list.

The duplicates I get, and can validate, but the to big, make zero sense.

Answer:

Also off topic re: years of gmail. I've actually been archiving them to year named pst's on my pc, then separately backing up the individual pst's cloud wise etc for independent. It used to be maxed out 15+gb used for gmail alone accidentally. Had to use the All Mail feature to be able to sort by sender, mass delete unrequired, etc... then clear deleted on gmail directly after the sync, eventual sync... etc...

/end off topic? :)

Answer:

@Rinus, not much more help I can offer if Peter doesn't want to share any photos skipped as too big.

@Peter, just the one comment about 'already in photos' this was a misleading report as it really meant the there was also a stub file of the Google Photos copy in the Google Photos folder in My Drive. If a photo is just in Google Photos it shouldn't give any reports at all.

You also have the option to contact the Drive team at https://support.google.com/drive/gethelp where choosing the email option after stepping through the suggested help articles gives access to the Google support team responsible for the Backup and Sync interface.

Answer:

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Question: Time Edit: how to view and edit seconds?

I have photos of an event (wedding!) from 10 different cameras, but all with different time. The edi…

I have photos of an event (wedding!) from 10 different cameras, but all with different time. The edit time feature of google photo is great, but I need to control it by the seconds.
When I use the feature instead, I can only see HH:MM.
Anyway i can view/edit seconds as well? thanks!

Answer:

Hi Jacopo,

Thanks for reaching out to the Google Photos Help Community.

Currently, there isn't a feature to enter and edit the seconds on a photo. However, we appreciate you sharing your idea. Please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

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Question: How do I backup my contacts to google from a iPhone

I have google google drive and photos downloaded and I can't find backup contacts in the system

Hello Kevin,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post with a few more details and help me understand what is the exact issue so that I'll be able to address the issue with the best possible solution?

Incase if you're trying to know if there is any backup system for contacts on Google Photos and Drive, unfortunately, there isn't any way to backup your contacts to Google from a iPhone. However, contacting the Apple support team would be a best option.

Keep me posted.

Best,

Sonya

Answer:

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Question: I was asked to make a new gmail account and now I can't access my other gmail where I had VERY important files for safekeeping

Please help. I was asked to make a new gmail account once I signed in to my old one and now everythi…

Please help. I was asked to make a new gmail account once I signed in to my old one and now everything has been erased or I can't log in to my old gmail

Answer:

Hi Jose,

Thanks for reaching out to the Google Photos Help Community.

As this forum focuses on the user-level issues for Google Photos, I'd suggest you visit the Gmail Help Forum and post your question there. The experts there would be best to answer all the questions related to your Gmail Account.

Hope this helps!

Best,

Nadia

Answer:

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Question: Ashutosh kumar

Google search for homes

Hi Manish,

Welcome to the Google Photos Help community.

As your issue can be better answered by our experts in the Google Search and Assistant Help Forum, I'd suggest posting your issue to that forum for further assistance.

Do reach out if you have any questions.

Thanks,

Sonya

Answer:

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Question: Automatically photo high quality making

My device photos I want a high quality videos photos making site

Hi Kandikonda,

Thanks for reaching out to the Google Photos Help Community.

Just to confirm, are you referring to your photos being automatically uploaded in high quality? If so, please check these settings on your device:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap Upload Size.
Select Original quality.

If the issue persists, please try these steps on your device:

Clear App data/cache:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data/cache

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.

If that's not the case, please elaborate your query in detail for me to assist you better.

Keep me posted.

Best,

Nadia

Answer:

Hi Kandikonda,

Thanks for reaching out to the Google Photos Help Community.

Just to confirm, are you referring to your photos being automatically uploaded in high quality? If so, please check these settings on your device:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap Upload Size.
Select Original quality.

If the issue persists, please try these steps on your device:

Clear App data/cache:

Open your device's Settings app (not the Google Settings app).
Touch Apps.
Select Google Photos in the list.
Touch Clear data/cache

Update the Google Photos app on your Android phone:

Visit the Google Play Store.
Open Google Photos.
Touch on Update.

Restart your device.

If that's not the case, please elaborate your query in detail for me to assist you better.

Keep me posted.

Best,

Nadia

Answer:

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Question: My galexy not2 sadenly it's not work i have photo and some information and i want them what i do???!

I want my photo

Hi Asra,

Welcome to the Google Photos Help Community.

Incase if you're trying to search the missing photos, please refer this help center article on how to "Find missing photos & videos".

Keep me posted.

Best,

Sonya

Answer:

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Question: Hello Google family,, what can I do in order to get my photos back to the original photos app despite the running of space?

Search my photos in photo app

Hi Joshua,

I'm not 100% sure of your request; are you asking how you can download photos from the Google Photos app to get them on your phone. If so see how to Download photos or videos to your device.

If i have misunderstood then please let me know some more information.

Nikki

Answer:

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Question: I deleted my rrash and for some reason my pictures in my phones gallery also deleted

Recover deleted files from trash

Hi Malaysia,

if the deleted photos are still in the Google Photos Trash you might be able to restore them as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1

Otherwise it’s not possible to recover photos permanently deleted from the Trash. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

In addition I recommend that you contact the Google Drive support team to see if any deleted files may be recovered. Just open the Google Drive https://support.google.com/drive/?hl=en&authuser=0#topic=14940&contact=1 contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Full time start

Setting porblam

Hi Naheem,

Thanks for reaching out to the Google Photos Help Community.

To assist you better, let me know if you're facing any issues on Google Photos? If yes, could you please elaborate your post and help me understand the issue so that I'll be able to address your issue with the best possible solution?

Also, it would be great if you can share a few screenshots of the issue you're experiencing. Please don't share any personal or account information when sending the screenshots.

Keep me posted.

Best,

Nadia

Answer:

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Question: Would like to change accounts youre deducting my payment from

Change bank accounts for payment

Hello Beau,

Please visit the Google Play Help Center for help https://support.google.com/googleplay/?hl=en

Regards

Answer:

Hello Beau,

Please visit the Google Play Help Center for help https://support.google.com/googleplay/?hl=en

Regards

Answer:

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Question: How do I take my pictures and back up and put them back into gallery

Take my pictures and put back on gallery

Hi Darrell,

Once photos are backed up to Google photos, you can download images back to your phone should you wish.

To Save a photo or video:

On your Android phone or tablet, open the Google Photos app .
Select a photo or video
Tap More Save to device. If the photo is already on your device, this option won't appear.

To Download all photos or videos

On your Android phone or tablet, open the Google Drive app.
Tap Menu Settings.
Under Google Photos, turn on Auto Add.
At the top, tap Back .
Find and open the Google Photos folder.
Select the folder you want to download.
Tap More Select All Download .

Hope that helps,

Nikki

Answer:

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Question: A handful of photos are showing as grey squares with the round check mark icon in the corner.

A few of my photos are showing as gray boxes (a sliver of the photo is visible on the right side). T…

A few of my photos are showing as gray boxes (a sliver of the photo is visible on the right side). They have the round check mark icon similar to the others that were fully backed up. However, I tried to free up space and deleted the originals off of the iOS photos "recently deleted" folder. Is there any way to use the Google Photos app cache or other method to fully download these gray photos?

Answer:

Hi Jana,

Welcome to the Google Photos Help Community.

To assist you better, could you please let me know if you've deleted the photos from your Camera roll and Recently Deleted album box? If yes, it looks like the photos and videos didn't backed up properly to your Google Photos account. However, could you please check if you're able to see the photos and videos on web (photos.google.com)?

Meanwhile, please give a try to the steps mentioned below:

1. Disconnect and reconnect the Google account from the Google Photos app on your iOS device.

2. Uninstall and reinstall the app.

3. Restart your phone.

Also, try using the Google Photos app by switching the phone to Safe Mode, here's how you can do so:

Press and hold your phone's power button for a few seconds until Android prompts you to turn off your phone, just like you would normally do to power it down. Next, tap and hold Power off for a few seconds until your phone asks you to confirm that you want to enter safe mode.
To get off the safe mode, simply restart the phone.

Also, please try the steps from this "My photos aren't being backed up" help center article. It would be great if you can share a screenshot of the gray boxes you're referring to. Please ensure you mask any personal and/or account information in the screenshot that you'll share.

Keep me posted.

Best,

Sonya

Answer:

Yes, these photos were deleted from the iPhone camera roll as well as the "recently deleted" folder. I am also not able to see these photos at photos.google.com

Answer:

The gray / grey icons could mean the photos/videos were not properly uploaded to Google Photos.

Please don't trust the cloud with your photos and videos. You should always have several copies in other places such as external drives.

I'm not able to contact Google for your issue, but you could check out the help page here:

https://support.google.com/photos/answer/6174018

On the bottom they suggest sending Feedback.

Answer:

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Question: Backup and Sync sending photos to google drive, not google photos- how do I change that?

I have looked for the answer in Google instructions and in the forum, and cant seem to find an answe…

Hi Craig,

with typical settings as per as per the screenshot <visible online> the computer folder hierarchy is recreated in Google Drive before uploading to Google Photos. The Drive entries are part of the design and do not use any quota under normal circumstances. Please let me know if your setup differs,

Answer:

Ok, I have the same settings as you described, so at least that looks to be correct. Thank you for the advice, I appreciate it!

I guess I just dont understand how this is supposed to work: I added Backup and Sync, asked it to only back photos and videos.
Its backing them up, sure: but they are all going to my google DRIVE, not to google PHOTOS.
If I understand you correctly, its moving ALL the photos and videos from my computer to Google Drive. Once its done with that (moving all of them to Google drive), its THEN going to move them to Google Photos?!?

I dont understand why its moving them in that roundabout way. Any insight into the logic here would be appreciated. Thanks

Answer:

The process is more like:

Upload and checksum photo or video number 1
Check if it exists in Google photos

If yes create a stub file in Google Drive linked to the Google Photos copy
If no create a stub file in Google Drive and upload the photo to Google Photos

Move on to next photo

The result is a quota free set of stub files in Google Drive reflecting the computer folder hierarchy which can be shared in Google Drive as if they were the originals. This has one advantage of being able to share the complete library of photos from Drive with one link even though the photos are not actually stored in Google Drive.

Answer:

Solved this.

In Preferences, make sure that you have the folder containing your pictures is selected in the My Computer tab and "Upload newly added photos and videos to Google Photos" is checked.

Having the folder containing your pictures selected in the Google Drive tab is not enough. In fact you don't even need to enable this options.

Answer:

I am still having an issue with this. I have the correct folder to be backed up selected and I have checked the box that says upload newly added photos and videos to Google Photos. It successfully adds new photos to the g drive in the my computers TAB, but it does not send them to my Google Photos. I did have to reinstall Windows, and now two computers show up in the My Computers Tab of the G Drive. I suspect this has something to do with my issue. It worked fine before I reinstalled windows. I load my SD to Lightroom, edit, export as JPEG to a folder on my Comp, and instruct Backup and Sync to send it to both Drive and Photos. It worked like a charm. I really wish I could fix this.

Answer:

I got it. I had to re-select the folder for syncing and check and un-check the box for uploading preference twice. Anything new I add goes up to both the drive and photos now. Stuff I added during the period it was not working I had to upload manually. Yay!

Answer:

I got it. I had to re-select the folder for syncing and check and un-check the box for uploading preference twice. Anything new I add goes up to both the drive and photos now. Stuff I added during the period it was not working I had to upload manually. Yay!

Answer:

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Question: april 2018photos

my pics at april 2018

Hi Manohar,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand the importance of your photos. Please know that, photos and videos you take with your device's camera and photos saved on your phone are saved to your Google Photos library when you turn on backup and sync.

If you want to get a deleted item back, check your trash to see if you can get it back. If your photo or video has already been backed up and you deleted it, it will remain in your Trash for 60 days.

On your device, open the Google Photos app .
At the top left, tap Menu , then Trash .
Touch and hold the photo or video you want to recover.
At the top right, tap Restore . That photo or video will be restored to your Google Photos library and added back into any albums it was in.

Also, if something isn't in your trash, it can't be restored. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device's Gallery app, without being backed up.

Check out these handy help center articles for more information on how to See if you can restore deleted photos & videos and Can't find Google Photos.

Keep me posted.

Best,

Nadia

Answer:

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Question: Remove my photo in google photos

How to delete my google photos

Hi Jhanu Ammu,

Please follow the below steps to remove photos from Google Photos.

Open your Google Photos app
Turn off "Backup & sync" option.
Visit https://photos.google.com using web browsers
Select the photos which you want to delete from Google Photos
At the top right, click Trash Move to trash.

Note: If you backed up you photo or video before you delete it, it will stay in your trash for 60 days.

To permanently delete photos and videos:

On your computer, go to the trash.
Point at the item you want to permanently delete. At the top left, click Select .
In the top right, click Delete forever .

Answer:

Hi Jhanu Ammu,

Please follow the below steps to remove photos from Google Photos.

Open your Google Photos app
Turn off "Backup & sync" option.
Visit https://photos.google.com using web browsers
Select the photos which you want to delete from Google Photos
At the top right, click Trash Move to trash.

Note: If you backed up you photo or video before you delete it, it will stay in your trash for 60 days.

To permanently delete photos and videos:

On your computer, go to the trash.
Point at the item you want to permanently delete. At the top left, click Select .
In the top right, click Delete forever .

Answer:

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Question: I cannot get in my Google account or recover it in any way I have called for assistance as well off and on for 3 months cannot recover my account please help

Trying to recover my Google account just so I can get my photos at least tried everything even Googl…

I cannot get in my Google account or recover it in any way I have called for assistance as well off and on for 3 months cannot recover my account please help

Answer:

Trying to recover my Google account just so I can get my photos at least tried everything even Google Assistant over the phone recovering my account nothing works

Answer:

Hi Nick,

Have tried following the advice / steps on the Account help centre article Recover your Google Account or Gmail?

Nikki

Answer:

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Question: Ios video quality backup

Hello, I'm so furios right now. I noticed that all my videos I recorded from my last vacation are in…

Hello, I'm so furios right now. I noticed that all my videos I recorded from my last vacation are in low quality (recorded in 4k on ios) although I had original quality backup! I deleted the videos on my phone and but backed them up in cloud. When I came home, low quality vids (2,1MP with ca 10MB) The pics are fine, but videos, destroeyd! Whats happened??? Any ideas? Can I really trust this service in the future? I'm also paying for the space in google photos so this really sucks :/

Answer:

Hi Miran,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand the importance of being able to view original quality videos on your account. Could you please confirm, if you're experiencing the same issue while trying to play videos through the web version of Google Photos?

If possible, try checking the video quality from another device to see if that helps. If the issue still persists, uninstall & reinstall the Google Photos app on your device.

Keep me posted.

Best,

Nadia

Answer:

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Question: When i take a panoramic photo on my Samsung S10+ it appears upside down in Google Photos.

When I take a panoramic photo on my Samsung Galaxy S10+ it appears on the phone the correct way up. …

When I take a panoramic photo on my Samsung Galaxy S10+ it appears on the phone the correct way up.

However, when I try to view it in Goggle Photos it is upside down with no way of editing and correcting it.

The same picture appears the correct way round on FB, twitter, Instagram etc. I've spoken to Samsung and they say it's a Google Photos issue.

Any solutions out there or are Google likely to fix this soon?

Answer:

Hi There,

Just two workarounds:

visit https://photos.google.com and edit your photos.
Please give a try on this https://support.google.com/photos/thread/3114787?msgid=10826197 answer.

Please let me know, if this answer help you.

Answer:

Barry,

Thanks for the reply.....

I cant edit panoramic pictures in Goigle photos, so unfortunately that doesn't work.

Also, I spoke to Samsung today and they say that it's a Google problem that affects users across several makes & models of phone etc.

Answer:

Crawford Inglis, are you trying edit option from web version(http://photos.google.com) ?

Also, please try my second workaround from my previous answer.

Answer:

Hi There,

Just two workarounds:

visit https://photos.google.com and edit your photos.
Please give a try on this https://support.google.com/photos/thread/3114787?msgid=10826197 answer.

Please let me know, if this answer help you.

Answer:

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Question: In my photo SECTIONwhat is RCS IN SQUARE INSTEAD IF A PHOTO MEAN?

Tried figure it out

Hi Beverly,

can you please tell us something more on what you would like to know? What's happening to the photos?

Welcome to the Google Photos Help Community.

Keep me posted.

Best,

Sonya

Answer:

Hi there,

Welcome to the Google Photos Help Community.

Keep me posted.

Best,

Sonya

Answer:

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Question: How do I transfer a Google photo album to my external drive?

How do I transfer an entire photo ALBUM to my external drive?

Hi George,

Welcome to the Google Photos Product Help Forum!

On a computer, from the specific album go to the 3 dot menu and select "Download all".

This will download all images in the album to a Zip file. This will not download comments or Description which may have been added via the Information Panel (I doubt if most people do this anyway).

Zip files group together sets of files and various free utililies are used to make the individual files available in the file system (usually by right-clicking on the Zip file).

Let me know if this does not make sense or if you have problems.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: If I upload photos as high quality will the originals on my computer remain intact?

I am afraid they will sync back and replace the originals on the PC (which are raw files) with "high…

Hi Dmitri,

Thanks for reaching out to the Google Photos Help Community.

Please know that, if you've selected the upload size of your photos as high quality, it won't be synced with the original photos on your computer.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

====================End Question=====================

Question: Upload photos with Lightroom adjustments?

Is it possible to upload the Lightroom catalog with pictures and have Google Photos apply LR adjustm…

Is it possible to upload the Lightroom catalog with pictures and have Google Photos apply LR adjustments? I don't want to export from LR, I want to upload as is and have Google apply the adjustments automatically. Thank you.

Answer:

====================End Question=====================

Question: How do you retrieve pictures from the gallery i deleted on my phone as it didnt get bac

How do I I retreive my photos I deleted on my p on my gallery and I thought it be backed up on my go…

How do I I retreive my photos I deleted on my p on my gallery and I thought it be

backed up on my google photos but only some was pls help

Answer:

Hi There,

There is no way to recover the photos/videos which was not uploaded into Google Photos.

But there is a small chance that you can restore the photos/videos using a recover deleted photos app.

Answer:

Good afternoon.

If you deleted pictures using your phone's stock gallery app, and those pictures were not previously uploaded to Google Photos, then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back.

Google can't help you recover files it never had in the first place.

Regards,

~ Greg

Answer:

Hi thankyou for your response so even if it was uploaded on gallery ?I had no data until i got home some pics got on and video into my Google etc. Although I could see it on gallery before deleting thinking they would go on to Google like always but I realise my phone was saying my storage was low. So I couldn't send pics or retreive emails.

Answer:

====================End Question=====================

Question: How can I recover a "Best of 2018" movie that Google assistant created for me?

I clicked on a card that Google Photos assistant had made me a "Best of 2018" video. It was the best…

I clicked on a card that Google Photos assistant had made me a "Best of 2018" video. It was the best! Except I tried to edit a couple things before I saved it but my phone froze and I lost it. I didn't see any options in the create movie section that would have replicated that type of video/photo compilation and couldn't find a way to see old cards. Anything I can do? ;( Don't think I'd be able to go through my thousands of images and videos that quickly to create something so great. Thanks!

Answer:

Perhaps it was no movie at all, but a suggestion for a photobook: tap the 3 small lines left-up and select Photobooks.

Or it was a Movie and then choose the Album-page at the bottom and scroll horizontal through the collections on top: perhaps you will find it back there.

No other ideas, so good luck

Answer:

You could also try going to https://photos.google.com/assistant on the web and click on ‘unsaved creations ‘

If it isn’t there it looks like you have lost it,

Peter

Answer:

Thanks for the help! It wasn't in unsaved creations :( but at least I know where to look for other creations! Next time, I'll remember to save first before editing. Wish there was a way to create a movie for "best of a year" vs. the options (eg. Valentine's) which are quite limiting. Does anyone know of a way to request a new creation that would be similar? Thank you :)

Answer:

You can create your own movie without limitations! Just select all of the clips and pictures you want in your movie and then click the plus button on the top of the page and then it will drop down options and click movie! I just discovered this and I'm obsessed. 🤗

Answer:

You could also try going to https://photos.google.com/assistant on the web and click on ‘unsaved creations ‘

If it isn’t there it looks like you have lost it,

Peter

Answer:

====================End Question=====================

Question: Can I make the Information column larger and/or darker, for easier reading?

No solution.

Hello Freedman,

Welcome to the Google Photos Help Community.

Keep me posted.

Best,

Sonya

Answer:

Ed Freedman <edfreedman2@gmail.com>

6:08 PM (26 minutes ago)

to Help

Thanks for replying.

I'm talking about the Google Photos right hand column starting with:

Info

Add a description

Albums

Etc.

Very hard to read the small print and, worse, it's color is soft grey.

Can the font size and/or color be edited?

Answer:

Ed,

Currently, there's no built-in way to resize the Info panel on the website, nor to change the font size or background color.

The background color should be plain white (#FFFFFF). The text of the Album title, short date, file name, and location should be 11.5 point font and nearly black (#1F1F1F). The details text should be 10 points and medium gray (#737373).

An easy way that might work to change the size is to use your browser's zoom feature. Click the 3-dot icon in the upper right corner (in Chrome) and select Zoom to increase or decrease the size of the page. Of course, that will increase everything, not just the text.

Another possible option might be to use a Chrome add-on called Stylish. This add-on allows you to customize almost any website you want to, changing everything from colors to fonts and even the layout. If you've got the patience to learn to use it, perhaps it's just what you need.

Regards,

~ Greg

Answer:

Thank you both, especially Greg.

You described it precisely. So, I used the Chrome Zoom feature (I use Chrome) and it worked. Had I used the mouse wheel and control, the entire page enlarged; not so with your solution.

Gratefully yours,

Answer:

Ed,

Currently, there's no built-in way to resize the Info panel on the website, nor to change the font size or background color.

Regards,

~ Greg

Answer:

====================End Question=====================

Question: how do i sign on to google photos on my pc

Hi Steve,

Simply go to https://photos.google.com/u/0/

Make sure you are logged into the same Google (usually though not always Gmail) account where the photos are.

Best regards, Dougsap (volunteer Google Photos fan)

Answer:

====================End Question=====================

Question: Please help me find or recover my pictures from 2015 to 2018! I permanently deleted my picture , it

Please help me find or recover my pictures from 2015 to 2018! I permanently deleted my picture , its…

Please help me find or recover my pictures from 2015 to 2018! I permanently deleted my picture , its all my fault. i need it back Please Google help me, All picture are very important to me, Pleases Help me. Just for one time only, i won't do that mistake again please.

Answer:

Hi Chanoknunt Songtragul,

There is no way to recover the permanently deleted photos.

But, a small chance that you can get those photos/videos by visiting https://get.google.com/albumarchive

Answer:

Good afternoon.

Unfortunately, if you chose to permanently delete your pictures, it's unlikely that you will be able to get them back.

Below is information from the official Google Photos Help page about this:

Restore photos & videos

If you deleted an item and want it back, check your trash to see if it’s there.
On your Android phone or tablet, open the Google Photos app .
At the top left, tap Menu Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
In your phone’s gallery app
In your Google Photos library
In any albums it was in
If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device’s Gallery app, without backing it up first.

Regards,

~ Greg

Answer:

====================End Question=====================

Question: Why does my Google Drive->Google Photos folder have different contents than Google Photos on the web

On OSX I open the finder and open Google Drive->Google Photos. In there I have a handful of photos. …

On OSX I open the finder and open Google Drive->Google Photos. In there I have a handful of photos. If I open my drive using the browser, I see the same handful:

However If I go to Google Photos here https://photos.google.com/, I see the thousands of photos I expect to see:

I also go to the correct folder if I open the Backup and Sync menu on the top bar of the Mac and click the Google Photos icon. As far as I know there is no longer a Google Photos app.

Now, I shared the Google Photos folder to my wife using Google Drive share capability. She uploaded another 1000 or so photos to that folder. I am not seeing any of those photos. I'm wondering if they are living in Google Drive -> Google Photos "no mans land" as I have a few on my desktop as well.

Answer:

A followup, here is what the photos on my Wife's desktop look like through the OSX Finder:

You can see some sub-folders also, as we downloaded wedding photos directly from the Wedding website to the Google Drive->Google Photos folder using the FInder.

Answer:

Hi Michael, do you still have the option in Drive settings enabled to save photos to the folder, and have you ever tried deleting it to see if it reloads as that would mean that older photos would never be added again.

You can’t see your wife’s photos as you only see a shared link, the photos would have to be copied to your Drive, outside your Google Photos folder before being able to see them with the Google Photos option enabled at https://photos.google.com/settings

That’s probably enough for now, let me know if it makes sense,

Regards,

Peter

Answer:

Hi PeteranDi, Thank you for reaching out to me!

Here are the settings dialogue:

I don't really see a setting exactly matching your description.

When we say "Have you ever tried deleting it" do we mean deleting the Google Photos folder, or the subfolders? Also when we say deleting does that mean using the Drive webpage selecting the GOogle Photos folder, and clicking on the Trash Can?

Or does it mean deleting the Google Photos folder locally on the computer using the OSX Finder and dragging it into the trash?

Regarding me sharing my Google Drive to my wife, we are saying "the photos would have to be copied to my Drive outside of Google Photos" Currently her disk on her laptop is full because of these photos. So we are trying to understand how to get them into the shared Google Photos folder on the web. Is there a way to use the webpage for Google Drive or the web page for Google Photos, to copy those photos to the correct place so they will be found in my Google Photos?

Answer:

Thanks for the screenshots, it makes things much easier.

The setting is Create a Google Photos folder - Automatically put your Google Photos in a folder in My Drive and if you have ever Removed the Google Photos folder or sub folders, either in Drive or locally on your computer with Drive Sync enabled them it will only have photos uploaded after the deletion date. The same would be the case if you moved the folders, sub folders, or photos out of the local folder as this would have the same effect.

From the date of deletion, the Google Photos folder would contain new photos which were uploaded from Android or iOS or direct to the web with the Upload command. The Desktop Backup and Sync builds it's own hierarchy in https://drive.google.com/drive/computers and does not populate the Google Photos folder.

For photos placed in the Google Photos folder, they do not enjoy a special status, they are just files you have put there and they take up Drive quota, there have been recent reports that photos placed in the Google Photos folder are not syncing to Google Photos with the option to Sync photos & videos from Google Drive enabled and we are recommending that users create a separate folder structure with a new folder at the same level under My Drive

I will pause there as I feel as though I might be drifting off course

Answer:

Click here:--> Changing how Google Drive and Google Photos work together.

The Community is made up of volunteers trying to help by sharing our experience, we have no magic links into Google and are not in possession of any more information than what is in the blog.

The best way to let Google know your thoughts is to provide feedback, see:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

I would suggest the most effective way would be to start the feedback with

#Drive & Photos followed by your thoughts and hopefully some constructive suggestions if you foresee any problems.

Answer:

Click here:--> Changing how Google Drive and Google Photos work together.

The Community is made up of volunteers trying to help by sharing our experience, we have no magic links into Google and are not in possession of any more information than what is in the blog.

The best way to let Google know your thoughts is to provide feedback, see:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

I would suggest the most effective way would be to start the feedback with

#Drive & Photos followed by your thoughts and hopefully some constructive suggestions if you foresee any problems.

Answer:

====================End Question=====================

Question: Why won't Google Photos find music on my device?

While making a movie with video clips, Pixel won't find my music. On my device to imbed in movie.

Hi there,

Welcome to the Google Photos Help Community.

To assist you better, could you please elaborate the post and help me understand what exactly are you referring to when you say "Pixel won't find my music"? Is the option for "My Music" isn't available or you don't find the music inside the option?

It would be great if you can share a screenshot of what exactly are you referring to. Also, please ensure you mask any personal and/or account information in the screenshot that you'll share.

Keep me posted.

Best,

Sonya

Answer:

I am trying to make a movie utilizing assistant on Google Photos on my Pixel 2. I tried using clips I have already on my phone. When I click the music note icon, in My Music ,it states that there is no music on this device, but I have music on phone.

Answer:

====================End Question=====================

Question: My videos aren't being backed up on Google Photos.

I've tried to back up these videos for a while. A lot of these videos are between 2 and 8 minutes. I…

I've tried to back up these videos for a while. A lot of these videos are between 2 and 8 minutes. I've tried logging back in and out but that didn't work. I tried deleting the app and re-downloading it but it hasn't made a difference. I hope that someone can find me a solution or else I'm gonna go insane lol.

Answer:

Hi Manmeet,

Thanks for reaching out to the Google Photos Help Community.

I certainly understand the importance of being able to backup videos. Please know that, if a photo or video didn't back up, it might be because:

Item size: Photos larger than 75MB or 100MP, videos larger than 2GB, and items smaller than 256 x 256 can't be backed up.
Slow network connection: Your device might have a slow or no network connection.
Unsupported file type: See which file types can be backed up.

You may also upload the videos manually to Google Photos from your browser:

On your computer, open photos.google.com.
At the top right, click Upload.
Find and select your photos.
Click Open.

You might also want to check this help center article for more information on My photos aren't backing up.

Keep me posted.

Best,

Nadia

Answer:

I'm also having this issue. I've just purchased an iPod touch for the sole reason of being able to capture video and upload to google drive automatically, yet the feature is broken. The video is the correct format. Can you please advise?

Answer:

====================End Question=====================

Question: Is HEVC movies taken with iPhone X supported?

When googling, all I find is info that the HEVC format isn't supported by Google Photos. But when I …

When googling, all I find is info that the HEVC format isn't supported by Google Photos. But when I upload my videos it seems to work fine. Have they recently changed this or am I an outliar?

Answer:

Hi Johan,

Early on (during the Beta release of iOS 11), HEVC and HEIC were not supported but they have been since sometime in September https://www.digitaltrends.com/photography/heif-and-hevc-ios-11-macos-high-sierra/

I don't use them because if I forget and share them (as individual files via email) people on some devices and computers have issues.. So, I just use "Most compatible" format in the Camera settings.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hi Johan,

I don't use them because if I forget and share them (as individual files via email) people on some devices and computers have issues.. So, I just use "Most compatible" format in the Camera settings.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

====================End Question=====================

Question: How do you set it up to post pictures on FB and other peoples posts. Thanks. 😎

When I'm on Facebook and someone wants to see a picture I try to get it and it only searches my defa…

When I'm on Facebook and someone wants to see a picture I try to get it and it only searches my default pics not the pics from the google pics app. 😎

Answer:

====================End Question=====================

Question: How do you get the shared library to work both ways?

Me and my partner are trying to share all of our photos through google photos, using the shared libr…

Me and my partner are trying to share all of our photos through google photos, using the shared library. I can see all of his photo's but he can't see mine. I have made sure that the settings say he can see all my photos and there are no restrictions, I have also made sure he is not blocked just in case. I'm really not sure what else to do because we have both looked and all the settings look the same for our accounts, but mine won't work.

Answer:

Hi Amy,

When you go on YOUR device to "Shared libraries" in https://photos.google.com/u/0/settings

under "Your photos" does it look ~normal~?

In HIS Google Photos App (or https://photos.google.com/u/0/ on a computer), go to the 3 line menu and look for a notification under "Shared libraries"

Now, just fishing...

On one of his devices, may sure that Chrome is logged on in the account you are trying to share with. Look for notifications in the upper righthand corner.

I hesitate to tell you to remove what you have and start over (if you have "Add to library" set on YOUR account), because of unknown possible risk of the creation of duplicates. However, if you don't have "Add to library" set the risk is very low).

Best regards, Dougsap (volunteer Google Photos user)

Answer:

Hey so we've looked at the settings from both accounts and they look the same, but my photos still aren't available to him, and I can see his. We tried removing the shared account and I shared with him first but it still didn't work. Any other ideas?

Answer:

Hi Amy,

In HIS Google Photos App (or https://photos.google.com/u/0/ on a computer), go to the 3 line menu and look at "Shared libraries" (you may need to scroll down) - does it show your name there?

Dougsap (volunteer)

Answer:

Hi Amy,

Another thought... Are either of your accounts EDU, Work, or some type of organization accounts (e.g., not just a plain Gmail or similar)?

Dougsap (volunteer)

Answer:

Hi Amy,

Would it be feasible to log on to his account via a computer and look at the Shared Library via the 3 line menu and the Settings for Shared Libraries? https://photos.google.com/u/0/

I am thinking that it MIGHT work on a computer rather that the app, then I would recommend clearing the cache, etc.

Dougsap (volunteer)

Answer:

Ya we tried looking at his account on the computer and it still didn't work, same with mine. And will clearing the cache on the app mess anything else up?

Answer:

Clearing the cache shouldn't hurt anything, but I honestly am not very optimistic that it will change anything if you checked on a computer.

Clear the cache and data on Android: (note: this does not delete photos from your phone or the cloud)

on your Android device, open the Settings app
tap Apps (or Application Manager)
tap Google Photos
tap CLEAR CACHE
tap CLEAR DATA

Good luck, Dougsap (volunteer Google Photos user)

Answer:

====================End Question=====================

Question: How can I get the rest of my picture

I don't get my pictures

Hi Vicente,

Thanks for reaching out to the Google Photos Help Community.

Keep me posted.

Best,

Nadia

Answer:

====================End Question=====================

Question: I have a LG vs835 and my emoji files are posting in my photos. How do I stop this from happening?

Don't know what to do

Hi Amanda,

Welcome to the Google Photos Help Community

To assist you better, it would be great if you can share a screenshot of the emoji files that are posting in your Google Photos? Also, let me know if these emoji files are available in your gallery. Please ensure you mask any personal and/or account information in the screenshot that you'll share.

Keep me posted.

Best,

Sonya

Answer:

Don't backup the folder that your emojis are saving to. In your settings, turn of that particular folder. Move everything in that same folder that you do want backed up to another folder that is being backed up.

It's a manual process but there's no way to filter on type of image.

Answer:

Amanda,

What Rob has said is accurate. If you look in the sidebar menu on the left side of the Google Photos app, you'll see Device Folders. Tapping that will show you all the folders on your phone that contain images. Any folder thumbnail that has a little cloud with a strikethrough line is not set to be automatically backed up to the cloud. So, just make sure the folder containing those emoji images is not set to be backed up.

What I'm wondering about, though, is why your emoji images are showing up at all. Those are typically found deeper within the Android system file structure, so they shouldn't be showing up in any gallery or photo viewer type of app. That's assuming, of course, that you're talking about the regular SMS emoji images that you select with your keyboard when typing a message.

If that's not the emoji images you're talking about (e.g., if you downloaded emoji pictures or got them from somewhere else), then it makes sense that they might show up in the Google Photos app and might get backed up to the cloud. In that case, it's because the Google Photos app sees them the same way it sees any other image you downloaded or created because the app doesn't actually "look" at your pictures or decide what to upload.

Let me know if you're still having problems with this.

Regards,

~ Greg

Answer:

Amanda,

Let me know if you're still having problems with this.

Regards,

~ Greg

Answer:

====================End Question=====================

Question: I have a ton of photos with no face recognized in them. Please allow manual tagging/face grouping.

I have a huge number (at least hundreds) of photos in my account with no faces recognized at all. Ma…

I have a huge number (at least hundreds) of photos in my account with no faces recognized at all. Many of these are school portrait photos, so they obviously have a face. I've noticed many of the photos are high resolution scans I added to Google Photos, but others are photos I've taken with my Pixel phone, etc. This makes finding a photo by searching for a person's face an unreliable feature. Please add manual force tagging of faces in photos. At minimum, there should be a way to report a photo as not recognizing a face so Google can work on their machine learning algorithm and figure out why so many people have reported this exact same issue.

FYI, I'm a power user, and all settings are correct and most photos are recognized. I just happen to have tens of thousands of photos, and I've noticed a bunch of photos are not showing up for certain people when clicking on their face group. When I find the photo and look at the info details, there is no face recognized, so there's no way to add it to a face group.

If you've also experienced this issue, please report it to Google Photos through the app. They need to hear from more of us about this.

Answer:

Hi Graystone,

Thanks for reaching out to the Google Photos Help Community.

We appreciate you sharing your idea. Please feel free to share your feedback following these simple steps:

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.
You can tell us things like:

What you like or dislike about the app
Things that are confusing or don't work

If you check the box to include screenshots and logs, it helps us understand your feedback.

Take care.

Best,

Nadia

Answer:

Thanks. I did that long before resorting to coming here. Because there is never a response to feedback, it just feels like you're sending it off into the ether.

Answer:

Hi Graystone,

Thanks for writing back.

Please know that, there won't be any response after submitting a feedback. However, our engineers will consider each feedback and work on it.

Let me know if you have any additional questions.

Best,

Nadia

Answer:

====================End Question=====================

Google photo QA

Tuesday, May 3, 2022

I have many many older photos that I have not touched but now are showing as cropped face pics help?

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