Download problem

Question: Download problem

I can't see downloaded photo from my WhatsApp on my photo gallery,what will I do for photos to start…

Hi, sonia osarenmwinda

 

Welcome to Google Photos Community Support Forum & thanks for your post.

 

However, regretfully, your query is not related to some feature in the Google Photos app.

 

Did you make some changes through the Settings -> Chats -> Media visibility in WhatsApp?

Nevertheless, WhatsApp hides the media folder from visibility to other apps usually.

But, you will find directions on how to unhide that on WhatsApp FAQ pages.

 

Additionally,

I suggest you use some file explorer app to view the media content on your phone. If your phone has none, please install the "Files" app by Google. Next, ensure in the setting of the app visibility of hidden files. Then search all the media folders for a hidden file of zero byte size. Delete that file & that should resolve your problem.

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Question: Recover movies

Hii I am asked my movie is important and please restore the movie



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Question: Sister problems

Hello my sister Alena keeps going on my photos and deletes them. Is there a way to block photos at a…

@ Lucia Llanas

When your sister can delete your photo, you either signed in on her device or she must know your password. 

• On https://myaccount.google.com/device-activity you can see on which devices someone is signed in to your account. You can sign out via the 3-dots.
• To avoid new access you can change your password. 
  See https://support.google.com/accounts/answer/41078

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Question: Google photos from another phone

I once had a GS that got a black screen, so I had to use my insurance to turn it in & get a replace …

I once had a GS that got a black screen, so I had to use my insurance to turn it in & get a replace phone (same kind). Problem is, my Google photos that were backed up weren't in the app anymore. The photos went away along with the phone attached to it. How would they be "backed up" if both files of the photos were deleted? Are they retrievable?

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Question: There was an option saying hide album i used it and now i ant find them

Where would these album be and how to show them back again

Hi, Tala Mohammad

 

Welcome to Google Photos Community Support Forum & thanks for your post.

 

You can search for the album name & then click to open the album through the search results.

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Question: How I recover deleted photos

Sir we have couple photos which have been deleted by mistake please help us recover our photos



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Question: How to recover deleted photos

Lost my photo



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Question: Find people not working

I cannot see the list of people

Hi, Riyan Desai

 

Welcome to Google Photos Community Support Forum & thanks for your post.

 

Have you activated "Group similar faces" option through the settings in Google Photos?

Answer:

1. Settings 

2  Group similar faces

3. Face grouping

Make sure face grouping is switched on

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Question: Please revover my all whtsap photos and vedio

Very important photos of my nd videos please recover all my photos and videos



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Question: how to avoid duplicates? my photos are not getting backed up.

i have uploaded all my laptop photos via google backup and sync. its around 25000 photos (70 gb) wit…

1. i have uploaded all my laptop photos via google backup and sync. its around 25000 photos (70 gb) with high quality image resolution not the original one. my issue are as following. of these 1,2,3 are related1) some of folder are uploaded only on google drive where it is showing in proper sync folder as per my laptop, but the same is not showing in my google photos app or web browser. photos of same folder are also missing in any mobile aap. i have logged out and resynced but still problem persist. i even uninstalled and reinstalled the software but problem is not solved.2) when i am deleting a file from my laptop and restoring from recycle bin ( same file which is there on google drive but not in google photos), and resyncing with back up and sync, the missing files then showing in google photo app and browser.3) i can manually delete and restore all missing photos from google photo app in above manner and solve the above issue, but out of 25000 photos i don know which files are missing from google photo app so manually its not possible.4) this is unrelared to above issue.when i am switching on google drive option on from google photo app to sync photos and videos from drive and photo app, all photos uploaded by google back up and sync shows two copies of each photo. when i am switching off google drive option then duplicates go away. my google drive is fresh and don have any files other than uploaded by google back up and sync.kindly help with the issue. thanks.

Answer:

Sorry Kulharsh, we don't have the knowledge to answer those questions. You can reach out to Google at the Backup and Sync Support page using the Contact us option to chat or email details of the issue.  We can sometimes help once the initial problem is resolved but this one is outside my experience, Regards, Peter

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Question: How to recover deleted photos

please my all permanently deleted photos recover



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Question: How to recover delete photos.

Hii How to recover delete photos.



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Question: how to recover mt delet photos

how to recover my delete photos



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Question: Some issue in the pricessing of this image. Please fix this it is highly official

.

Hi, Athul S Kumar

 

Welcome to Google Photos Community Support Forum & thanks for your post.

 

However, your query is unclear.

Do you have problems in using any features of Google Photos?
Can you provide some more details, screenshots etc., to provide some more information?

That will help in understanding your requirements.

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Question: Google Storage and backing up photos

The issue I am having with my email storage is that when I got a new laptop google pics downloaded a…

The issue I am having with my email storage is that when I got a new laptop google pics downloaded and connected to my work email. I don't need google pics at all because I back up on the cloud. I can't work out how to either delete it or link it to my personal email instead. In my spare time, I dabble in photography and shoot in RAW, these pics are then backing up on google pics as well and are significant file size so making the issue worse.

• I upload from my DSLR to iPhotos then cull/edit and save to external hard drive and cloud. So them saving to this app is saving in 3 places. 
• But every photo I take on my phone is also in this app

Question is, how can I stop backing this up to google pics? And if I delete the app will this stop automatically? Will my photos be deleted as well? Please help me as my google storage is already full and I it's not necessary for me to upgrade my storage.

Answer:

Hello Lexiii,

 

The safest way to delete from Google Photos is to delete the Google Photos app and delete the photos at https://photos.google.com/

The camera roll photos will not be affected.

 

If you need to reinstall the app do not enable Back up & sync.

 

Regards,

Peter

Answer:

Hello Lexiii,

 

The safest way to delete from Google Photos is to delete the Google Photos app and delete the photos at https://photos.google.com/

The camera roll photos will not be affected.

 

If you need to reinstall the app do not enable Back up & sync.

 

Regards,

Peter

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Question: Please my photo recover

Hello sir and madam please my photo recover and document and videos and deleted for my mistake but p…



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Question: How to recover deleted archive photo,s and video

Hello That video,s and photos a lot of important for me Please give me back



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Question: How to recover photos and videos?

Hello Sir/Medam, I need my deleted photos and videos please help me. I am glad to google photos help…

Hello Sir/Medam, 

                               I need my deleted photos and videos please help me.

                                          I am glad to google photos help me. 

                                                Thank you

   

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Question: When I am deleting photos from gallery, it is also getting deleted from Google Photos, I have taken

Photos delete ho rahi hai google photos me se backup lene ke bad bhi aur ek baar backup le lia maine…

Photos delete ho rahi hai google photos me se backup lene ke bad bhi aur ek baar backup le lia maine ek folder ka toh badme kya khud hi sub backup ho jayega uss folder mein

Answer:

@ User 1474767727917781474

• Removing photos from the Gallery (thus not from Google Photos" should NOT remove them from Google Photos cloud, and you should still see the photos in the Google Photos app (when connected with the web).
• If the photos do disappear also from the Google Photos app, they may not have been backed up, and you may have deleted the only (device) copy. 
• You can check which photos are "backed up" in the web app https://photos.google.com/. That app does not show device copies.

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Question: About disappearing of Locked folder

Just now I switched my account into another account for a sec Then I switched back in my original ac…

Just now I switched my account into another account for a sec 

Then I switched back in my original account 

But from then I can't see my locked folder option also😓

Answer:

Hi,

 

If you power down the phone you should get the option to set up the locked folder again and your photos should still be there.

 

Regards,

Peter

 

 

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Question: Logine accounts for my netspend all access card

Activey netspend all access card​



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Question: How to recover delete photos videos

How to recover delete photos videos



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Question: How recover deleted photos

Hello I want recover deleted photos



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Question: Can i recovered my deleted video

I want my video which i delete last 4 months or may be 5 months back



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Question: Photos and videos recover

Videos and photos recover



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Question: How to recover permanently deleted photos from google photo

Hello sir I want to recover my photos which was been permanently deleted



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Question: What my backup

Can i restore my permanently deleted photos



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Question: How to delete google photos

I didn't want to sync my photos to google photos, I downloaded the app to access a shred album and a…

I didn't want to sync my photos to google photos, I downloaded the app to access a shred album and all my photos synced. When I began to delete them they deleted off my phone as well. How do I delete google photos completely without deleting the images off my phone?

Answer:

Hello Foaz,

 

The safest way to delete from Google Photos is to delete the Google Photos app and delete the photos at https://photos.google.com/

The camera roll photos will not be affected.

 

If you need to reinstall the app do not enable Back up & sync.

 

Regards,

Peter

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Question: recover deleted photos

Hallo I Am Recover My deleted photos



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Question: Photo and video recovery

Photo an videos delete .. recovery



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Question: I want my deleted photos

I want my deleted photos very much



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Question: Why cant i access my photos to share on facebook and messaging

Why cant i access my photos from text messages and Facebook



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Question: Motion photos not uploading video

Hi My motion photos are just uploading as photos rather than the clip or video, I've gone through th…

Hi

My motion photos are just uploading as photos rather than the clip or video, I've gone through the settings and can't find anything to help! 

I'm using a samsung s20 ultra and automatic back up

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Question: Why am I seeing pictures from my exs account in memories when we're not sharing?

I am seeing pictures that my ex took that I didn't think we're shared with me. I don't want to see t…

@ Vicky Bodman

Photos that you see in "Memories" are probably added to your own account. When someone shares photos with you, and you tap "Save", you become the owner of a copy. 

 

In the Settings you can exclude some people from your memories:

Memories

Manage what you see in your memories.

Hide people and pets

You won’t see hidden faces in memories, creations and your search page

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Question: Deleted photos in Bin

Hi, I have accidentally deleted my photos that were already in the bin. Can I possibly restore them …

Hi,

I have accidentally deleted my photos that were already in the bin. Can I possibly restore them if I have deleted them in the bin. Please help, those photos are very important to me. 

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Question: Only if I want people to see my photos



Hi Karla,

all the photos and videos you store in Google Photos are private and visible only to you unless you intentionally share any. You can check which albums or photos you may have shared by reviewing the Shared screen of the Google Photos app or visiting the corresponding page photos.google.com/shared of the website.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Backed up movies are not deleted on my iphone

I have the automatic backup and cleanup function on on my iphone. Now photos are cleanly deleted fro…

I have the automatic backup and cleanup function on on my iphone. Now photos are cleanly deleted from my phone but movies are not. how can these be cleaned up?

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Question: How to recover deleted photos

I want to recover my deleted photo,please Help me



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Question: How to stop google ad pop ups

Anytime I click to read an article from a Google search I get an immediate red rectangle (upper righ…

Anytime I click to read an article from a Google search I get an immediate red rectangle (upper right-hand corner) saying "Videos Found".

I also get pop up ads at bottom of the screen every 26 seconds. I cancel them and get the: "Why don't you like this ad?

I respond: "They're Inappropriate

Google redponds: "We'll try to show you better..." crap

26 seconds later another ad pops up 😡😡😡😡

Anyone know how to stop this?

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Question: I lost my photos and videos from bin also

Sir my phone was stolen so I have delete all my photos and videos even from the bin .please get thos…



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