Monday, March 21, 2022

Sir/madam respected my photos unexpectedly deleted I want my photos plz

Question: Sir/madam respected my photos unexpectedly deleted I want my photos plz

All photos recovery

Hello Abdul,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better? If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know.

Regards,
Amanda


Answer:

Hello Abdul,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better? If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know.

Regards,
Amanda


Answer:



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Question: Written by photo

Written delete all photo return

Sorry, but totally unclear what you mean. 

PS: look in https://photos.google.com/archive or https://photos.google.com/trash if any are there when you are logged-in with the Google-account used when they were uploaded in the past.


Answer:



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Question: Old photos give me



Hi, Sushanta Adhikary
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Did you delete the pics inadvertently?


Answer:



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Question: Backup related queries



Hi, Ashish Shah 8483
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Your existing photos are already backed up.
Whatever you add after 1st June 2021 will also continue to be backed up till the time your free storage limit gets exhausted. That will get filled up fast as every photo uploaded after 1st June 2021 will occupy space within that 15 GB shared with Gmail & Google drive documents.
 
After that, you will have to delete something to continue to have access to your mail, or you have to subscribe for additional storage through paid plans.


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Question: add a 'resize' feature to google photos

Please add a 'resize' feature to google photos Android app. The 'crop' feature is good but not enoug…

Hi, Amnon Yekutieli
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
By resize do you mean the photos file size?


Answer:

Addition
You can't expect that from Google - they are not that clever anymore like in the Picasa-days :-)
And cropping is not meant for file-resizing but for cutting away "bad borders". 
But as long as the original is still on phone, you have many resizing-apps in the Playstore.


Answer:

Dear Volunteer,

Thank you for the reply, which in fact says nothing but "there isn't and there won't be, except for paying people".

(But in fact we are all paying, by giving G our information and attention, i.e. the ads).

I am using an application on android (trying to avoid the advertisements in it) to do that, or a very nice and free program on linux.

By the way, why does google use volunteers at all? Why do you take part?

Thanks again,

  Amnon (a "free person\

Answer:

@Amon
Not for paying people either: Google is the same for everyone and you only may need to pay additional storage space and some additional features in the editor. 
But not what you ask. 
And most additional apps are free also. 
You also can use a more advanced editor for free (without advertisements) from Google, named Snapseed which can export downsized images. Reachable from within the Google Photos editor under More. 
Best

PS: be glad that there are experienced volonteers here :-)


Answer:

Hi,  Amnon Yekutieli
 
Thanks for your reply
 
Customarily, I do not interfere in the response when another senior expert adds a comment on a thread.
However, this thread I am making an exception.
 
Nevertheless, I sought clarification regarding what do you mean by resizing.

Since you used the term cropping, anyone will like to have the clarity to know whether the query is related to geometrical dimensions or filesize.
 
The file size reduction facility is very much available in the add-on app Snap seed.
Usually, all android phones have this app gratis.
 
Google Photos editor transports a picture in Snap seed when a user wants to do so.
In Snap seed, you can resize an image from 4000 px down to 800 px

Additionally, the app offers a JPEG compression from 95 % to 80%

With the combination of these two, we can achieve the desired downsizing of a picture.
 
Believe that would meet your expectation of downsizing a picture on the phone itself.


Answer:


To both Volunteers,

By "resize" I definitely mean reduce file size (say of jpg, an already compressed format). There are several algorithms for that (e.g. Lit Photo, which I use, also has "compress").

I will try Snapseed too. Installing it now. 

I can see the commercial logic google uses: resizing pictures (many pictures, e.g. of text) retain all the useful information when reduced to < 100KB, so keeping them at 4MB is silly, yet it does inflate storage => need to buy storage from google. (I am only a mathematician, but I do have a bit of computing experience.)

I think I saw a document saying that for GSuite or some other kind of for-pay license there does exist a built-in resize option in GPhotos. Of course these licenses involve a priori purchase of virtually unlimited storage (for me 5TB is infinite).

There it is. Or did I overlook any aspect?

Thanks,

  Amnon


Answer:

@Amon
There is no commercial logic, but just no general need for filesize-reducing and you are among the very few asking for. But if you try to send 5 pictures as mail-attachments, your Gmail- or Outlook-app will propose you to downsize them to 1600px wide or to send them as a link to Google Photos or OneDrive, just because of the oldmodish limits of mailproviders. 

In the days of Picasa, you could upload to Picasaweb for free if you accepted its downsizing to 1600px or smaller before uploading. But with Google Photos normal files uploaded get compressed at Google automatically if you don't choose original size which always will lead to payed storage. 

It is your personal choice to backup very small images, but my usual size was 1600px in the past and 2048px now and that is large enough for my iPad and for good quality 4x6" prints (if ever needed) and also good enough for normal screens with 1920x1080px. 

I am too old for needing better anymore for my large collection going back to 1900 :-)

Generally we have no knowledge here about the special features (and restrictions) for GSuite-user, because most have a personal Gmail-account just for having an Android instead of an iPhone. And most don't even use that account for daily mailing, but just for Photos only.

PS: be aware that Snapseed is a rather professional image-editor primarily and not suitable for downsizing many files in batch which often is needed.


Answer:

I tried snapseed a moment ago, and then looked at the instructions.

Unless I missed something, this app has a very minimal capabity to resize. Nothing compared to what LitPhoto can do, see screenshot ---


Answer:

Using the 2nd application is time consuming and annoying. It is a matter of improved user experience.

Right now I need to crop in 1 app (photos), shrink (litphoto), then access the directory  (solid explorer file browser).

I realize I am not your typical user -- yet several apps actually use by feedback, often as beta tester, for bug removal and feature improvements. Among them are AquaMail, XODO and Informant, all on Android. A give-and-take relationship.

Also:For privacy considerations I do not use photos to "save" or "archive" of "backup" my pictures. It is too easy to make things public on google applications (e.g. GForms is notorious for lack of privacy) by mistake (and then material might spread onlinbe if unlucky!). Google changes the buttons and defaults too frequently and these changes are a source of such errors! So I save my sensitive texts and all pictures (except some that were uploaded to google photos by such an error) in another service altogether, that -- so I hope -- google apps (not to mention the tentacles of facebook etc) cannot access. 

That's why I asked, hoping to learn a better solution (that I still did not find) and maybe prod the giant to improve (not likely).

  Amnon


Answer:

I should add: Normally I avoid forum discussions, since these are not  effective time & energy activities.

Here, in this ticket, I have already invested some of the above, so trying to squeeze this optimally !!! As I wrote abovce, maybe a small change for the better could just happen due to this little (miniature) push. It depends, I guess, on whether I have convinced you guys, and that somebody of authority listens to you!

  Amnon


Answer:

For feature requests in the Google Photos app (which you don't use in the way it should be used), you need to use the feedback option under your profile right-up. 
Bye bye forever.


Answer:



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Question: Accidentally deleted my photos

I tried to restore my photos but it seems it even deleted form trash even. So it's out of my reach n…

Hi, shahab khan 1076
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps&nbsp;
and run a scan for anything to recover.


Answer:



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Question: My ajanta image is delete please send me all photos🙏

My photo is delete

Hi, Mr. Vinod More
 
Welcome to Google Photos Community Support Forum & thanks for your query.
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps&nbsp;
and run a scan for anything to recover.


Answer:



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Question: Want decrease data support

Google photos consuming so much data so want to decrease data limit

Hi, Asha Pavi
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
If you decrease the data limit, the app will not work satisfactorily & you will land up looking at black boxes.
You can get some reprieve by not exercising the "Free up space" option. Then the app will show the pics from the gallery on your phone & will need fewer data.
However, once you run out of space on your phone, even that will become difficult.
 


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Question: Why my resent photo cant not apploid in market place showing photo galary

My recent photo not seeing just salary photo why



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Question: Idk what happens but my google photos app is not working in my iPhone since 2 days.

Idk what happens but my google photos app is not working in my iPhone since 2 days. It's like stuck …

Idk what happens but my google photos app is not working in my iPhone since 2 days. It's like stuck if I try to scroll down it's not happening I have reinstalled my app more that 10 times but all the time it's not working. I have iPhone 6 and it's never happened with me. You can see in the following photos it's stuck nothing happening

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Question: how can i select one specific folder from my external hard drive on sync & backup ?

i am used to the desktop app of google photos, never had problems, and today when opening it it aske…

i am used to the desktop app of google photos, never had problems, and today when opening it it asked me to go to the new app that i already use for G drive, when i selected the same folders that were selected in the previous app i found that it was creating folders in the section: my computers in G drive platform(and this is using my G drive storage even if i'm selecting free unlimited storage, so it is making it limited now) and i don't want that i just need to upload to google photos without creating any folders in the cloud but this is not the main problem..
when i selected the folders from my external hard drive (the same that were selected and updated every time on the previous desktop app) i had a message saying folder not supported, i could only choose my external HardDrive as a usb device knowing that it is a 500GB containing all my life and i don't want to sync everything but only specific folders of my everyday photography work. THANK YOU

Answer:

the screen shot is showing my first problem: i was having 4,9 GB used and now 6,2GB even if i didn't upload anything, it only synced using older uploads to put them and organise them in this folder (my macbook pro), just after choosing the same old folder from my mac that was already chosen in the previous desktop app where all the pictures were already uploaded(i selected it to be backed up for futur use)
p.s: i am sorry if it is the french language in the screenshot, but i think the content is clear!


Answer:

about the problem of choosing a folder from an external hard drive


Answer:

Hi Imad,

Thanks for posting in the Google Photos Help Forum.

I appreciate your efforts in sharing all the details. Since your question is related to Google Drive, please post your question in the Google Drive Help Forum for further assistance.

Do reach out if you have any questions.

Thanks,
Amanda

Answer:

Hi Amanda,
thank you for your answer,
However my interest is only about google photos, as i am using this new app Backup & sync only to replace the older version of the google photos desktop app, and my issue is that as my mac doesn't have enough storage i always put my photos in an external hard drive from where i am used to upload to google photos, and with this app i am not able to do it anymore, is there any solution you suggest for me ?


Answer:



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Question: Where is all my backups from one phone to o another with same cell nr





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Question: Gallery Deleted All but 200 pictures. I wanted 2000+ not 200. Please! 15+ gigs deleted.

I dont know but mine is gallery deleted.



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Question: Is it possible to return all of my deleted photos to my account?

I would like to recover every photo that I have deleted from google photos



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Question: Google photos uploaded but not showing - being organised

Uploaded a lot of photos a few days ago using back up and sync in windows 10 - but photos not showin…

Uploaded a lot of photos a few days ago using back up and sync in windows 10 - but photos not showing and it says they are being organised...check back soon..see attached. Is this a problem?

Answer:

@Jayson
Not at all, your basic collection is on the Photos-page and from there you can build your own thematic albums - all what Google adds is not very interesting, but it are search selections based on your popular spots and "things" which are created to make you own searches faster. 

PS: backup & sync creates a synced backup at https://drive.google.com/drive/computers and there you will see your own folders back. But what has reached Google Photos is a non-synced copy on dates only. 
SO if you have many wrongly dated pictures like scanned old prints, it will be a total chaos.


Answer:

Thank you. I see they are in my google drive. But still not showing up in google photos. There are 12GB of photos to organise so perhaps it will take google photos several weeks to do. Jayson

Answer:

@Jayson
Sorry, it was not clear to me that there was nothing to see on the Photos-page either. But then there is nothing to organise for Google at all, so I don't understand their message at all. 
Probably your are a victim of a mysterious start-up bug in the app causing an empty Photos-page and you should report that via the feedback option in the app. 

Assuming normal image-files (jpg and mp4 merely) which are compatible with Photos, you can try the following tric: open photos.google.com and choose Upload > From Drive and then pick a know picture in a known folder under Computers and then choose Upload. If you are lucky all will appear then in Photos. 
And of course the checkmark at the bottom of the setup window about Google Photos should be there. 

Else I would not know what you can do then uninstalling the app, restart your computer a dwonload a fresh file from https://photos.google.com/apps 
After setting-up it will ask if the same folders can be used for Drive and you can say Yes. Maybe all will appear then at Photos also. 
Good luck


Answer:

Hi everyone. I re-uploaded my photos using google backup and sync and this time I selected the upload to google photos during set up. Now the photos show up in both google drive and google photos which is what I wanted. However google photos is still trying to organise them...I assume because there are so many photos (13GB). See attached photo.


Answer:

Hi Jayson Benge,
Your problem may indeed be because the amount of data is too large, so Google servers need more time to process. 
If you use the web to access Google Photos, you can click the More icon in the upper right corner of the browser, go to Settings > Privacy and security > Clear browsing data, select All time for the Time range, check the options below and click Clear data to confirm the clearing of cache and data. 
This can effectively prevent the backed up Google Photos not showing up.


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Question: I chose annual plan 1300rs for storag. But I paid 2600rupees extra. Pls refund my extra paid money



Hello Gaurav,
 
Welcome to the Google Photos Community,
 
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
 
 
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp
 
If you step through the options at you will see help articles.
 
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.
Regards,
 
Peter


Answer:

Already I send lot of messages for refund my money. But u won't. U sending me foolish answers to refund my money. Just send me exact and correct procedure to refund my money back. I paid extra money bto Google pay. I want my extra paid money back .

Answer:

Sorry Gaurav,

We don't work for Google and do not have any access to help you. You can get a call or chat to Google using the link in the previous reply.


Answer:



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Question: Faces are all close-up cropped images of my actual photos... help?

I can't seem to figure out what's happening here. There are hundreds of closeups (origonal photos cr…

I can't seem to figure out what's happening here. There are hundreds of closeups (origonal photos cropped) to show only faces. Strange. I've tried looking online, reading the forums and also have tried it from other platforms (IOS) and it's the same.

Answer:

WHERE do these faces appear ? To my knowledge Google does not crop photos, except in https://photos.google.com/people. If in https://photos.google.com/people you may have uploaded or rather synced these faces from some source. See reply from Lobalobo, but no one answered.

Answer:

 Hi there and thanks for responding.  I see what you're saying but this is the exact effect that is happening across many of my other photos-it looks like how they are cropped in the faces section.  Really maddening as the rest of the photo is just gone they are not synced from another source and I did not upload them it is happening automatically.

Answer:

@Kelly Robinson
Then it looks like a bug. When photos are cropped in Google Photos, the originals remain available and are not modified. The crop (and other edits) are stored in the database and applied on the fly. You could try the following:
  • Open one of the photos and click the "Edit" icon. Do you see "Undo edits" ?
    If yes, what happens when you undo all edits ? 

  • When you open one of the photos, and click the 3-dots, do you see "Download original" ? 
    If yes, what happens when you do that ? 

  • You could delete one of the photos and upload again. Is the new upload also cropped ?
    If so, can you repeat this, but also delete that one photo from the bin ? Of course do this only when you still have the original somewhere.


Answer:



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Question: VPN Access

I am a Google one subscriber on the 2TB plan. I live in Kuwait. Can I access the VPN from google

Hello Blaise,
 
Welcome to the Google Photos Community.
 
Unfortunately we do not have access to the feature status of Google One subscribers, please contact the 24/7 Google One Support team @https://one.google.com/support - Click here
 
Regards,
 
Peter


Answer:



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Question: How to find a lost video?

Hi, I have been using google photos for a year and never had any problem with the backup. However, t…

Hi, I have been using google photos for a year and never had any problem with the backup. However, three days ago I took 2 videos of great importance to me, and yesterday I checked google photo app to see if the backup was complete in order to delete files from my device. I saw that the backup was completed so I deleted the entire folder with camera videos and pictures. today I tried to find two videos that were among the backup files, and couldn't find them. All the other photos and videos are there and successfully uploaded but not those two videos. Do you have any idea where to find them? I already deleted them from my device so they are not there. I cheked the trash folder in google photos and they are not there ether. 
Thank you for your help!

Answer:

Hello Violeta,

Thanks for posting in the Google Photos Help Forum.

I understand how important the video is for you and I'll try my best to help. It can be possible that the video wasn't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon  (which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos. 

However, if you're sure they were backed up, I recommend you looking for your video here:
If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Meanwhile, also try giving the below steps a try once again in a sequence to help resolve the issue:
  • Close the Google Photos app and re-launch it.
  • Sign out and sign back in to Google Photos with the same Google Account.
  • Clear App data:
    • Open your device's Settings app (not the Google Settings app).
    • Touch Apps.
    • Select Google Photos in the list.
    • Touch Clear data.
  • Update the Google Photos app on your Android phone:
    • Visit the Google Play Store.
    • Open Google Photos.
    • Touch on Update.
Let me know how it goes.

Best,
Amanda


Answer:



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Question: 구글포토를 실행하면 어플이 멈춰요

Google 포토를 실행하면 어플이 멈춰서 아무 작동이되지 않습니다. 최근 업데이트 계속 진행되고 있습니다.



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Question: Chromecast icon not visible on iphone

Can't cast Google photos to my tv



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Question: All the photos in camera device is deleted

Google photos asked for free up space. When given all the photos in camera gallery got deleted

Hi, trthilaks rajthilak
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The intention of free up space is to remove backed up pictures from the device & create more space.
What you have seen is the intended action of the free up space command.


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Question: App lock photos back up

I'm not getting my pocs

Hello Dupati,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better?

Also, please share a few screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,
Amanda


Answer:

Archive them suckers. That's all you can do unless you have a secret lockbox on your Android or IOS . 
If your looking to lock the app from hacks, there are tons of apps with app lock features where you can lock up all your apps but if a hacker is in your device he or she can play havoc with applockers, Because when you need that app ASAP to fight your mind bender you'll be wrangling with that applocker and the golden 5 seconds will pass and you'll have these code infiltrator/keylogging heros of mine like deep throat in your device. They have a fix for your photo blues it was called good ole fashioned hard copy photos. Google isn't about privacy their more about synchronicity and smooth flow of your experience. They just forgot about all the headaches in between each increment.


Answer:



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Question: I forgot my password and I don't know how to change it how would I do it

I am trying to change my password because I forgot it and I cannot get into it how do I fix it

Hi, James Ping
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.
Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is 
https://support.google.com/accounts/community?hl=en


Answer:



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Question: Not use thumbnail

I'm trying use thumbnail

Hi, Asif Mansuri 1362
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, the intention using a thumbnail is unclear.
Can you please clarify?


Answer:



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Question: I want my parmanant deledted photos



Hello there.

Thank you for reaching Google photos help community.

I am sorry to inform you that once photos are deleted permanently...you can't recover them.

Please check your trash 🗑️ folder in Google photos. As trash/bin is the last available solution to recover your photos.

Good luck.

Regards,
Prudhvi (volunteer at Google photos community)


Answer:

Hello @Tracey John

You can easily access your Trash folder in Google Photos.

If you deleted an item and want it back, check your trash to see if it's there.
  1. On your Android phone or tablet, open the Google Photos app .
  2. At the bottom, tap Library  Trash .
  3. Touch and hold the photo or video you want to restore.
  4. At the bottom, tap Restore. The photo or video will be back:
    • In your phone's gallery app
    • In your Google Photos library
    • In any albums it was in

You can also try it by just clicking on this link on your computer https://photos.google.com/trash


If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?
If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:
  • You moved it to trash more than 60 days ago.
  • You moved it to trash, then emptied your trash.
  • You permanently deleted it from your trash.
  • You permanently deleted it from your device's Gallery app, without backing it up first.

Hope this info helps you. Please create a separate forum so that you get perfect solution for your query. 

Regards,
Prudhvi.


Answer:



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Question: I want to recover deleted photos // I can see them from my mobile in utilities>organisation>deleted

I had deleted photos from laptop by mistake kindly help

Hi, Ashish Gera
 
Welcome to Google Photos Community Support Forum & thanks for your query.
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin or trash for sixty days. (The name is bin in the app but called as trash on the desktop)
 
If your delete action is recent, you will find all the items in the bin/trash. The icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.


Answer:



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Question: Google photos do not back up until I open the app on Android (Samsung S8)

Google photos used to back up my photos regardless of whether the app was running or not. However, r…

Google photos used to back up my photos regardless of whether the app was running or not.  However, recently it changed so that I have to open the app before the photos start synchronizing.  As soon as I open Photos, the backup begins.  I have tried clearing the app cache and also have disabled battery optimization for both Google photos as well as Google backup transport to no avail.  It used to work perfectly.

Answer:

Hello Tom,

Thanks for posting in the Google Photos Help Forum.

I understand and I know how important Google Photos is for you. Please give the below steps a try in a sequence to help resolve the issue:
  • Check your internet connection (mobile data).
  • Close the Google Photos app and re-launch it.
  • Sign out and sign back in to Google Photos with the same Google Account.
  • Clear App data:
    • Open your device's Settings app (not the Google Settings app).
    • Touch Apps.
    • Select Google Photos in the list.
    • Touch Clear data.
  • Update the Google Photos app on your Android phone:
    • Visit the Google Play Store.
    • Open Google Photos.
    • Touch on Update.
Let me know how it goes.

Regards,
Amanda


Answer:

I have tried all of these things.  I have the app set to backup only on wifi.  Nothing gets backed up until I open the app - as soon as I open it, it begins backing up the photos as normal.  It does not upload until I open the app.

Answer:

Hi Tom,

Thanks for writing back.

I'm glad your issue is resolved.

Let me know if you have any more questions.

Cheers,
Amanda


Answer:

I noticed this problem on my S8+ today. I have both Power Saving and Data Saving turned on. Having read this entire thread, I did the following:
Opened Settings
Apps
Special Access
added Photos to "Apps not optimised" in Optimise Battery Usage
turned on "Allow app while Data saver on" for Photos

My photos are now backing up when the Photos app is not open. If this changes I'll let you know.

Answer:

I think I found the cause of this issue. Go to settings->device maintenance->battery and scroll down to reveal "always sleeping apps". Open it and check if you have Google Photos listed here. If yes remove it and should be fixed. I don't know how but I had a couple of app listed here and I removed all.
Now I'm testing but I'm quite sure it has been fixed. I think Samsung should stop messing with extra options instead of just relying on Android native features, especially when those are available and quite good!


Answer:

In my case it was due to my battery saving mode on my Samsung s9. I had put it to medium, in which it would limit background jobs. Turning battery save mode off made it work again ...

Answer:

I have a Samsung Galaxy A70 with the same problem. 

Christine M "Recommended Answer" worked for me.


Answer:



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Question: Ⓘ ⓝⓔⓔⓓ ⓜⓨ ⓣⓗⓘⓢ ⓜⓞⓤⓝⓣⓗ ⓥⓘⓓⓞⓢ ⓟⓛⓩ

I need my this month video's

Hi, Legend Ahmed
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Have you deleted the video inadvertently?
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps&nbsp;
and run a scan for anything to recover.


Answer:



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Question: SHANTO HOK.

Only my photos

Hi, TAJ SORKAR RAJ
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is unclear. Do you want to get back deleted pics or something else?


Answer:



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Question: I want back up my photos

I want to backup my photos from the app 'Applock'

Hello Dupati,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better? Is 'Applock' the name of a photos folder in your device?

Also, please share a few screenshots of the issue you're experiencing. Ensure you don't include any of your personal and/or account information in the screenshots that you share.

Keep me posted.

Regards,
Amanda


Answer:



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Question: Restore audio from screen recording

Hello, is there a way to restore internal audio from a screen recording? I've selected to record dev…

Hello, is there a way to restore internal audio from a screen recording? I've selected to record device output and but my recorded meeting doesn't have any audio.

Answer:

Hi, Tomas Rolko
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, the video editor in Google Photos doesn't have any capability to enhance the audio.
You will have to look for some proprietary apps.


Answer:



====================End Question=====================


Question: My Google photos are not public are they?

Are my personal photos within Google public?

Hi, ms karamat
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Yes, Google Photos do become public when you:
  • Handover your phone to someone without adequate safeguards
  • Share your username & password with someone
  • Publish on some social media platforms
  • Share with someone.
Otherwise, the public has no means to look at your collection.


Answer:

Hi, ms karamat
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Yes, Google Photos do become public when you:
  • Handover your phone to someone without adequate safeguards
  • Share your username & password with someone
  • Publish on some social media platforms
  • Share with someone.
Otherwise, the public has no means to look at your collection.


Answer:



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Question: The images and videos I download have the wrong date.

The images and videos I download sometimes have a different date. For example I downloaded a video t…

The images and videos I download sometimes have a different date.
For example I downloaded a video today, 22 April yet it was stored in the March section of my downloads folder. 
I've contacted the Google support team through the feedback option but haven't heard from them yet. 
Anyone know how I can fix this?

Answer:

Hi, SQA
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Did you download the photo or video through Google Photos?
Or some other link?


Answer:

I downloaded a YouTube video by using the mp4 option at https://ytmp3.cc/youtube-to-mp3/

Answer:

Hi,  SQA
 
Thanks for your reply
 
The Google Photos program doesn't modify the creation date embedded in the metadata of a photo or video.
The app will arrange all items chronologically based on the metadata.


Answer:

All I understood from that is that the dates will keep on getting messed up. 
If so, then is there any way I could disable this chronological based arrangement?


Answer:

Hi,  SQA
 
Thanks for your reply
 
We can't disable the appearance in chronological sequence in the gallery view.

However, there is one more option to look at the collection through the search tab. There, under the recently added heading,  the pics will appear based on the date of addition.

Additionally, the web version of Google Photos allows editing the date. Once done, the pics will appear as per the revised dates.


Answer:



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Question: Where can I find save animation which was done by Google



Hi, anahita kaul
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You will find all creations and animations in the search tab.


Answer:



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Question: Why are "CREATIONS" not being made anymore?

I take a LOT of photos. I used to get "creations" made and offered to me to save multiple times a da…

I take a LOT of photos. I used to get "creations" made and offered to me to save multiple times a day. After last update, this terrific option has almost completely vanished. WHAT CAN I DO TO RESET AND GET THIS BACK TO WHERE IT WAS?
THANKS ~

Answer:

Hello Nikki,
 
Rediscover this day which included a collage and album appear to have been deprecated.
Rediscover this week, n years ago can only be seem in Memories
 
Creations Pop, Stylised, Collages, Then & now, Animations only show up in Recent highlights and only if the date taken is within the last few weeks. Older photos will generate creations but they cannot be seen on the app, only at https://photos.google.com/unsaved
 
For Panoramas, HDR, Misc albums, they can currently  be seen in the Library tab under Utilities
 
Apologies if you are having problems with this redesign, if you have any thoughts about these changes please reach out to Google using the feedback option--> Leave Feedback (click here to see full article) 
I can assure you this feedback goes directly to the Google Photos team and is used in management reports to drive the roadmap for changes.
 
Regards,
 
Peter


Answer:

Appreciate the tips, but camera is not automatically "creating" photos (STYLIZED) on its own. Had been doing it multiple times daily, more photos taken, more creations. Now....not 😢 ~

Answer:



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Question: App is not working

The app isn't working at all i have uninstalled it many times and again installed it no difference a…



====================End Question=====================


Question: Email invalid how

Invalid email

Hi, Mthuthuzeli Vukani
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest, you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.
Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is 
https://support.google.com/accounts/community?hl=en


Answer:



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Question: Photo and video backup

Question for my existing photo and video are Original Quality and Express Quality should also contin…



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Question: Google Photos unusable

Hi. I'm having trouble with Google Photos on my iPhone 6 (iOS 12.5.2). Each time I launch the app, i…

Hi. I'm having trouble with Google Photos on my iPhone 6 (iOS 12.5.2). Each time I launch the app, it freezes and just does nothing. I've tried restarting my phone, reinstalling it and restarting my phone again but it still gave me the same issue. I've tried troubleshooting it more than twice, the app is basically just not usable. I can access the Google Photos website, however but the app is just frozen. My photos are really important so I could really use some help.

Answer:



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