Monday, March 21, 2022

Recover photos of Switzerland and Paris of dated 23rd April 2016 to 30th April 2016

Question: Recover photos of Switzerland and Paris of dated 23rd April 2016 to 30th April 2016

Recovering my photos during period 23rdApril2016 to 30th April 2016



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Question: Face book



Hello Marie Williams 1896. Thanks for posting to Google Photos.
 
Facebook is not a Google Product.
You should contact facebook.com/support/​

 


Answer:



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Question: I was trying to transfer a picture of the moon setting, when it was accidently removed.



If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
 
Now- with that out of the way let's deal with Patricia Hayden's post in  Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
 
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
 
2. Items deleted manually from photos.google.com/trash can not be recovered.
 
3. Items deleted from your YouTube Channel can not be recovered.
 
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
 
5. Items manually deleted from Gmail trash can not be recovered.
 
6. Items deleted from your Google Drive  will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
 
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
 
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
 
If the answer is helpful, please click "Recommend"  to help other users of the community.


Answer:



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Question: Pics showing 3d mode

all pics showing 3d mode. Need help



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Question: 4 days of notification on lock screen



Google Photos is updating something.  Tapping won't let me view it.  I just silinced my notifications.  I can't remove the notification from my screen.  This is the fourth day I think.

Answer:



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Question: how to align my photos

I WANT TO REALIGN MY PHOTOS ITS POSSIBLE?

Hi moomal arshth,
 
Thank you for posting to the Google Photos Forum today, 
 
If you mean rotate your photos, this is how you do this: https://www.wikihow.com/Rotate-Google-Photos-on-Android
 
If you meant anything else, please let us know.


Answer:

But you need to do that on your computer in https://photos.google.com to prevent turning in wrong directions on your phone.

Answer:

@user6937.......
"how  to Sort of my choice"
  • In the library photos are sorted by "Date taken" if available ((newest first), otherwise the upload date may be used. The order can only be changed by changing the date/time. 

  • In albums you can click the 3-dots > Edit album, then
    • click the "Sort" icon (2 arrows) and select what you want
    • or select one or more photos and drag them to where you want
    • See also here.


Answer:



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Question: High quality storage

I have everything backed up and synced in high quality which is not supposed to count toward my stor…

I have everything backed up and synced in high quality which is not supposed to count toward my storage limit; but my account shows I've used 4.33GB of my free 15 GB storage. How can I get my storage space back?

Answer:

Remember...Storage contains more than just photos.
"High Quality" only applies to photos but not to emails, etc. that also count toward storage


Answer:

@William
If not on Gmail or Drive, you may have used original quality in your backup settings accidently or just for testing long agoo and forgotten. Or it is a still unprocessed long video (or 4K video). 
Just sign-in to one.google.com/storage/management to find-out any big stuff somewhere and follow the instructions.


Answer:

@William
If not on Gmail or Drive, you may have used original quality in your backup settings accidently or just for testing long agoo and forgotten. Or it is a still unprocessed long video (or 4K video). 
Just sign-in to one.google.com/storage/management to find-out any big stuff somewhere and follow the instructions.


Answer:



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Question: So I have an Image but the times are wrong it's 1249 I screenshot it and in the info it says 449 why

Trying to find out why?



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Question: Share photos and albums

I have such a story, when I accidentally wanted to close the album for general access, instead I del…

I have such a story, when I accidentally wanted to close the album for general access, instead I deleted users from there, but in the end I didn't delete it but blocked it !!!! I understood it right now, well, I removed them from the blocking at https://myaccount.google.com/blocklist, but now such a problem, every time I share a photo with the user, he just doesn't receive it, I go to Share and I see that he has disappeared from public access, I add it again and it disappears again ... what should I do?

Answer:

Hi Ilya,
 
how long ago did you unblock the users? It may take some time for the action to have effect. In the meantime you may try getting a sharing link from Google Photos and sending it to your contacts through other means, such as via email.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi Ilya,
 
how long ago did you unblock the users? It may take some time for the action to have effect. In the meantime you may try getting a sharing link from Google Photos and sending it to your contacts through other means, such as via email.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: I have deleted my photos from google photos and even from bin i want that photos back can u plz help

I want my photos back which I have deleted from bin as well

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
 
Now- with that out of the way let's deal with Kruthika Salunke's post in  Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
 
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
 
2. Items deleted manually from photos.google.com/trash can not be recovered.
 
3. Items deleted from your YouTube Channel can not be recovered.
 
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
 
5. Items manually deleted from Gmail trash can not be recovered.
 
6. Items deleted from your Google Drive  will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
 
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
 
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
 
If the answer is helpful, please click "Recommend"  to help other users of the community.


Answer:



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Question: how to make google photos stop tagging dead pets and people

one of my cats died, and my other cats look similar to this cat. is there a way I can tell google ph…

Hello Lilyyy!
Welcome to the Google Photos forum!
I understand your feelings, I myself also have photographs of my already deceased pets.  
But Google services have no information about the death of pets or people.  

The only way is to try to send photos of this cat to the archive in Photos

 Perhaps then the algorithms will not define it as still alive.


Answer:



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Question: How do I turn on my Google lens?

In photos when I try to use google lens a message pops up that says "something went wrong, Google le…



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Question: Where are RAW files on photos.google.com?

My Pixel 3 is set to save both RAW and JPG files. However, when I look on photos.google.com I only s…

My Pixel 3 is set to save both RAW and JPG files. However, when I look on photos.google.com I only see JPG files. Where are the RAW files? I want to download some of them into LR Classic for processing.

Thanks for your help!

Answer:

Hi, Michael Rothschild
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The raw pics get stored just like any other picture.
However, you will find a raw symbol on a raw picture in gallery view & words raw when launched on full screen. 
Please see the screenshot below.
 
 


Answer:

@Michael
I do think that the Google-app just forgets the raw-files because their DNG-definition deviates from Adobe-standards. Or the app rejects them as being duplicates. 
If you are on Windows-10, you automatically have a basic subscription for using OneDrive up to 5 GB. 
If you install the OneDrive-app on your Pixel, you can set it for automatic backupping and in the Windows Explorer you will find the Camera-album in the OneDrive folder en that folder will get filled with both filetypes. Then you drag these files into a normal folder to get processed in Lightroom. 
By this dragging your prevent that the files stick in the OneDrive cloud. 
Just try for a while.


Answer:

@Michael
I do think that the Google-app just forgets the raw-files because their DNG-definition deviates from Adobe-standards. Or the app rejects them as being duplicates. 
If you are on Windows-10, you automatically have a basic subscription for using OneDrive up to 5 GB. 
If you install the OneDrive-app on your Pixel, you can set it for automatic backupping and in the Windows Explorer you will find the Camera-album in the OneDrive folder en that folder will get filled with both filetypes. Then you drag these files into a normal folder to get processed in Lightroom. 
By this dragging your prevent that the files stick in the OneDrive cloud. 
Just try for a while.


Answer:



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Question: Sir,I unfortunately & bymistake I delete myAll photos &vedios from trash bin sosir please return all

Sir, I unfortunately and by mistake I deteted my all photos and videos from Trash bin folder so sir,…

Sir, I unfortunately and by mistake I deteted my all photos and videos from Trash bin folder so sir, I humbly request you to give me all the photos and vedios of my aamirq586@gmail.com. Account

Answer:

Hi,
If you have a question about recovering deleted photos/videos on Google Photos :
 
Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)
If the photos/videos are permanently deleted, I think you cannot restore them. 
 
Regards,


Answer:

Sir, I'll  explained you what will happen  with me, unfortunately I was deletes trash bin folder photos and vedios, I tried to   restore it but unfortunately that all photos was permanently deleted, so please sir I humbly request you to send me, my whole Gallery please 🙏🙏

Answer:



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Question: Download Pictures

Everytime i try to download photos or videos from google photos to my phone it says that it cannot l…

Everytime i try to download photos or videos from google photos to my phone it says that it cannot load the photo and i can't see it.  I tried changing up the quality but it doesn't work.

Answer:

Apparently these are Live-images which can't be downloaded from Google-cloud. 
Are they shown correctly on photos.google.com ?
No further ideas because on Apple you should restrict to iCloud :-)


Answer:

Apparently these are Live-images which can't be downloaded from Google-cloud. 
Are they shown correctly on photos.google.com ?
No further ideas because on Apple you should restrict to iCloud :-)


Answer:



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Question: How do you remove a share in google photos

Can't get rid of a share that I can see but can't find anywhere.



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Question: Storage full on phone due to Snapseed. What should I do?

How do I increase storage on my Android phone?

Hi,
What does your question have to do with Google Photos?
Maybe you can ask your phone's manufacturer.
 
Regards,


Answer:

@Anna
Snapseed stores in its own folder and if this folder is synced withing Google Photos, your edits are in Google cloud also. Did you check that on photos.google.com ? 
If so, install the simple Google Gallery Go app or the Google Files app, because then it is easy to empty the Snapseed folder: just select the first pictures and then select All via the 3 dots and then hit the trashbin. In the Gallery app you also need to empty its own trashbin via the 3 dots. 
Good luck


Answer:

@Anna
Snapseed stores in its own folder and if this folder is synced withing Google Photos, your edits are in Google cloud also. Did you check that on photos.google.com ? 
If so, install the simple Google Gallery Go app or the Google Files app, because then it is easy to empty the Snapseed folder: just select the first pictures and then select All via the 3 dots and then hit the trashbin. In the Gallery app you also need to empty its own trashbin via the 3 dots. 
Good luck


Answer:



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Question: Shashiraja

Shashiraja



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Question: How to recover permanently delete photos

Want to recover permanently delete photos.

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


Answer:



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Question: I am unable to open any of the already backup photos videos etc

Whenever I tried opening my already backup photos , videos , animations etc. I am unable to see them…

Hi, Aishwarya Srinivas
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The usual cause of such happening is inadequate internet connectivity.
Nevertheless, there are standard web-based programs available to check the download & upload speeds.
Can you please evaluate & confirm whether that's adequate?


Answer:



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Question: How do I access "photos from posts". Pic from '13 is seen when changing profile pic, found nowhere

I have looked everywhere on my computer and drive, and cannot find this random photo from 2013, but …

I have looked everywhere on my computer and drive, and cannot find this random photo from 2013, but it appears when I click "change" on my profile pic icon in gmail. It says its from "photos from posts" but it is no where to be found.

Answer:

Hi Nick, there is an album at https://get.google.com/albumarchive called Photos from Posts which should contain the photo you are looking for, Regards, Peter

Answer:



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Question: আমার ছোট বোনের একটি দৌড় এর ভিডিও

Sister



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Question: Where did my photos before 2015 disappear to?

I did not delete the photos before 2015, they just disappeared. I've tried Google photos, library, a…

I did not delete the photos before 2015, they just disappeared.  I've tried Google photos, library,  archived, deleted photos, Amazon photos, my files, Verizon cloud.

Answer:



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Question: Unable to delete photo

Photos

Hi, Sayali Parab
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you please provide some more information?
Which app are you using to delete the pics? Google Photos, Gallery app on your phone or some file manager?
If Google Photos, are you trying to delete the pics backed up on Cloud? Or the phone's memory?
Additionally, what error message do you see when you tap the bin?

That will help in ascertaining the exact cause of the difficulty.


Answer:



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Question: Which one is better high quality or original quality



I have uploaded my pictures and videos in high quality, but its quality is not as good as before, Now if I change it to original quality, so is it good for my photos?

In short, I want to ask, which one is better high quality or original quality?

Answer:

"High Quality"=compressed whereas "Original Quality" will be whatever the original quality was.
Thus, "HQ" will always be of lesser quality


Answer:

@Ali
What is changed at your side that you have the impression the quality is lowered because I don't see any difference since years. You probably never did check on a larger screen in the browser of a good quality laptop on the website photos.google.com
Be aware that changing to original quality only will apply to new uploads and that you may need to start paying for more storage soon if you love to shoot videos.


Answer:

@Ali
What is changed at your side that you have the impression the quality is lowered because I don't see any difference since years. You probably never did check on a larger screen in the browser of a good quality laptop on the website photos.google.com
Be aware that changing to original quality only will apply to new uploads and that you may need to start paying for more storage soon if you love to shoot videos.


Answer:



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Question: Printing issue

Google is blocking my HP Printer and won't let me print even when I hit ACCEPT.It says Certificate i…



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Question: I have deleted my files by mistake and how can I recover it

I have deleted my files by mistake and how can I recover it

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
 
Now- with that out of the way let's deal with 8376860746aman's post in  Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
 
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
 
2. Items deleted manually from photos.google.com/trash can not be recovered.
 
3. Items deleted from your YouTube Channel can not be recovered.
 
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
 
5. Items manually deleted from Gmail trash can not be recovered.
 
6. Items deleted from your Google Drive  will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
 
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
 
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
 
If the answer is helpful, please click "Recommend"  to help other users of the community.


Answer:



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Question: Photos that were backed up to free storage space can't be found. How do I restore these?

I'm trying to locate old photos. I freed up space before and these were supposedly backed up safely …

I'm trying to locate old photos. I freed up space before and these were supposedly backed up safely . I have not even deleted them. Now I cannot find them using key words or dates. What do I do?

Answer:

@Fides
The free-up space function only deleted pictures from your local storage which are safely stored at Google. 
But you talk about "old pictures" - maybe from a former phone. 
Then you may used a different Google account perhaps???
When you hold your finger at the right border for a while, you can start scrolling through years deep down. 
Hard to guess more.


Answer:

Thank you! You are right. 
When I switched to a new laptop I didn't completely synch both my accounts. The old photos were on another account. Phew!


Answer:

@Fides
The free-up space function only deleted pictures from your local storage which are safely stored at Google. 
But you talk about "old pictures" - maybe from a former phone. 
Then you may used a different Google account perhaps???
When you hold your finger at the right border for a while, you can start scrolling through years deep down. 
Hard to guess more.


Answer:



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Question: Why won't my videos play at normal speed?

Tried to play video at normal speed



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Question: Brucekriwox@gmail.com

I would like to splice two short videos together and have no options to do so. Thank You For Your Ti…

Hi, Bruce Kriwox
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You can join the two videos through these steps.
  • Tap the Library tab.
  • Tap utilities
  • Tap movies
  • Tap the + sign to create a new one
  • Select the two videos.
  • Adjust the durations through the sliders which become visible at the bottom.
  • Then save the movie.
However, please note, the movie will keep on entering edit mode till that is fully backed up.
Once synced, that automatic appearance of edit mode will stop.


Answer:



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Question: Google Photos stopped downloading my photos in March - no recent photos are in Google Photo

Google Photo stopped backing up my photos from iPhoto....last photo was early March

Hi Mary,

Welcome to the Google Photos Help Forum.

I do understand the inconvenience as your Google Photos has stopped backing up photos from your device. I recommend trying the steps below in sequence, this may help in fixing the issue:
  • Do a force restart by holding the home and power buttons at the same time until the Apple boot logoappears.
  • If the application freezes or is not responding, you can force the app to close by holding the power button until the red slider Slide to Power Off appears. Do not slide the slider. Instead, hold the home button for 5 or 6 seconds, and you should be returned to the home screen.
Lastly, you can try the below mentioned steps if all else fails:
  • Go to Settings.
  • Turn on Airplane Mode.
  • Wait a few seconds, and turn it back off.
  • Tap on the Settings icon.
  • Select the General menu. 
  • Scroll to the bottom and tap on Reset.
  • Select Reset Network Settings.
  • The device will take a minute or so to reboot.
Let me know if this helps.

Best,
Emma


Answer:



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Question: How do you restore pictures if you've deleted them from "files" not gallery

Photo recovery apps but they ain't helping

Pictures deleted in some filemanager app like Google Files can not be restored. 
But other apps may have a trashbin hidden under their famous 3 dots. 
Sorry


Answer:

Pictures deleted in some filemanager app like Google Files can not be restored. 
But other apps may have a trashbin hidden under their famous 3 dots. 
Sorry


Answer:



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Question: Somehow I have locked myself out of hidden collection. Is there anyway to reset the password?

Tried every possible way to reset hidden collection password. Please help.

@Mary
You have to be logged-in to the Google Photos app right-up to be able to view your archive on its Library page. But most of the time you will be logged-in already. 
But you also may have used some special safe folder in some other app for which you need a password. 
And then we have no solution because that does not have anything to do with Google Photos.


Answer:

@Mary
You have to be logged-in to the Google Photos app right-up to be able to view your archive on its Library page. But most of the time you will be logged-in already. 
But you also may have used some special safe folder in some other app for which you need a password. 
And then we have no solution because that does not have anything to do with Google Photos.


Answer:



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Question: How do I name my photo's and videos?



I have uploaded photo's and video's, but don't see the name of the file that I uploaded.  How do I name a photo or video so people know what it is?

Answer:

Hi User a bunch of numbers,
 
>>>> I have uploaded photo's and video's, but don't see the name of the file that I uploaded.  How do I name a photo or video so people know what it is?
 
You can't easily rename a photo, but you can add a description in the Info Panel which you can access forr a specific image via the ~i with a circle around it icon~ or via the 3 dot menu.   In a shared album you can also add comments, but if they were my images I would use the Description in the Info Panel.
 
Best regards,  Dougsap (volunteer Google Photos user)


Answer:

Thank you!   I did find that later.   I was just hoping to name them in the album so that we could see what let's say a video was about without having to go to that info on each video.

Answer:

How about using the Album's text block feature? You could put a text block directly before or after the video and include a description. Not exactly what you want, but it may do the trick.
  1. Open the album
  2. Click the 3-dot menu
  3. Choose Edit album
  4. Click the Tt button that has appeared in the upper right. That opens up a block where you can type whatever you want, then you can drag it into place.
 


Answer:

Chris and her husband Jim tour the US in an RV and present seminars "teaching old dogs new tricks with technology." Her specialty is Google Photos. She's written books on Picasa and Google Photos.

Answer:



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Question: Hey, my videos got deleted automatically. I wanna recover them.

I backed up my videos on google photos and deleted them from my photos amd trash but later on i chec…

I backed up my videos on google photos and deleted them from my photos amd trash but later on i checked, they were deleted from google photos and weren't on trash either. What do i do, they're very important for my presentation.

Answer:

@Golpo
Videos take a lot of time to get backupped, so if you are too fast with deleting them in the Apple Photos app, the backupping may have been not ready (that is shown under your profile) and then you may have unsupported (corrupted) videofiles at Google which take storage. 


Answer:

Sorry Golpo, but you always should check under your profile if the message "Backup is ready" is there before deleting your originals. 
Even better: checking on photos.google.com regurarly. 
We can do no more then telling this.


Answer:

Sorry Golpo, but you always should check under your profile if the message "Backup is ready" is there before deleting your originals. 
Even better: checking on photos.google.com regurarly. 
We can do no more then telling this.


Answer:



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Question: Can i place google photos/ videos in a private place so i can keep them hidden for my use only?

Hide some of my google photos/videos

Hello Patte Clopton!
Welcome to the Google Photos forum!
«Move photos to archive»
You can hide photos from your Photos view and move them to archive. This can help you organize your photos and hide any photo that you don't want to find often.


Answer:



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Question: Why Everytime i save a picture it doesn't show up and in a downloaded galerie there's my saved pic

I tried to save a photo and it doesn't show up in google pictures but in a downloaded galerie It doe…

Unclear situation
Probably you are saving (?) pictures with filetypes that are not compatible with Google Photos. 
SO you need to be more clear about the files your are "saving".


Answer:

Unclear situation
Probably you are saving (?) pictures with filetypes that are not compatible with Google Photos. 
SO you need to be more clear about the files your are "saving".


Answer:



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Question: Missing google photos

Google Photos- I am unable to find photos since last 10 days suddenly - I had lots of photos and vid…

Google Photos- I am unable to find photos since last 10 days suddenly -  I had lots of photos and videos all synced up well and I checked them yday night - all had been synced up as expected -However today when I looked up for photos I cannot find anything all the way back till April 3rd. These photos have very important family moments from key events and I would need to get access to those . I know for. A fact they were all synced up so not sure what happened today -is there a sync issue here ? How can I get my data back ?  Can someone urgently look into this and let me know ? You can email me at my account for any questions on this .

Thank you 
Ajit

Answer:

Hi, Ajit Bhadouria
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, first, please note, this is a peer support forum & we are volunteers here trying to help the community. 
We are also users just like you but trying to help the community members through our knowledge, experience & desire to help. 
Secondly, no one can access your data so there is no question of someone looking into the content of your cloud storage.
 
Photos do not get deleted spontaneously without any user-generated action.
Further, when we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa.
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
Since your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.


Answer:

Thank you for the inputs - I don't see anything in the google photos bin and I didn't go there to clear anything . I  am just wondering if there was a sync issue or if google can track from the logs - weird thing is data that was previously backed to google photos is not visible anymore . Confused completely and I had my  son's BB games recorded in that duration and lost all of that :( hence trying to see if anyway I can get that back .

Answer:

I did not delete anything from google photos- I deleted from my phone( iOS)  only after they were synced to the google photos account . I also recall checking if all photos were synced in and I saw them. Can google photos team find out if logs indicate the same and can restore form backup for me ? 

Any help to figure out and retrieve my photos from the gap period will help .


Answer:

Hi,  Ajit Bhadouria
 
Thanks for your reply
 
I surmise users do have a misunderstanding about the "Sync" function.

The Sync operation replicates the action we take from one end to the other end also.
Sync means that your photo library stays consistent across all devices that are signed in to your account with Google Photos.
 For example, deleting a photo from one device will delete it from everywhere, and editing a photo on the web will edit the photo on the original device.
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, then there is no way to recover anything through Google Photos.
 
Nevertheless, you may install to your iOS device a deleted photo recovery app (be sure to not pick one that requires jail breaking) and run a scan for anything to recover through your device.


Answer:

Some times it just shows like you have no photos saved on google but its not mean that you lost your data because on that time you may lost your network signals like you can see here the details.

Answer:



====================End Question=====================


Question: I want to turn backup off but only for videos

I've searched for an option where i can restrict my videos being uploaded to the cloud but I've foun…

Hello Hazim Faizan!
Welcome to the Google Photos forum!
Unfortunately, such a setting doesn't currently exist: all file types are uploaded to the cloud, with no choice.
You can request features in GPhotos app -> settings -> Help / feedback 
or -> Twitter @googlephotos


Answer:

@Hazim
This is possible now when you want to upload when having a mobile connection only. 
But as soon you have good wifi again the non-uploaded video will start to upload. 
It is not quite handy to switch-off backupping and then move new videos into some folder before switching-on backup again. 
Sorry - no Google here to blame.


Answer:

@Hazim
This is possible now when you want to upload when having a mobile connection only. 
But as soon you have good wifi again the non-uploaded video will start to upload. 
It is not quite handy to switch-off backupping and then move new videos into some folder before switching-on backup again. 
Sorry - no Google here to blame.


Answer:

Hello Hazim Faizan!
Welcome to the Google Photos forum!
Unfortunately, such a setting doesn't currently exist: all file types are uploaded to the cloud, with no choice.
You can request features in GPhotos app -> settings -> Help / feedback 
or -> Twitter @googlephotos


Answer:



====================End Question=====================


Question: Cancel a photo book order

Our daughter inadvertently ordered a book. We are outside the two hour window and cannot cancel it. …

Our daughter inadvertently ordered a book.  We are outside the two hour window and cannot cancel it.  We really want to cancel this book.  Google Help forms seem to just lead in circles with messages like "There was a problem with the form" being the norm.
Our daughter has a disability that makes her impulsive in these situations.  Not getting anywhere with Google.

Answer:

Hi Rodney,
 
>>>> We are outside the two hour window and cannot cancel it.  We really want to cancel this book.  
 
This is a user supported help forum, we don't have access to your account, orders, or other personal data.
 
I am not sure these were the methods you were trying to use previously, but they SHOULD help reach somebody who MAY be able to help:
Best regards,  Dougsap (volunteer Google Photos user)


Answer:



====================End Question=====================


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