Wednesday, March 23, 2022

My Backup Was Completed Yesterday morning But Disappeared nd again automatically started downloading

Question: My Backup Was Completed Yesterday morning But Disappeared nd again automatically started downloading

My back up was completely downloaded n 12 gb was shown full but don't know it got disappeared n auto…

My back up was completely downloaded n 12 gb was shown full but don't know it got disappeared n automatically started downloading from 0% Gb. Plz recover all the photos and videos I don't want to upload again I am losing all my net in this only. it will be really helpful

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Question: How to upload 6.18minutes long video on whatsApp status in one piece

Video of 378seconds to be uploaded on WhatsApp status but in continuity



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Question: How can I find a photo that was used in 2019



Hi, John Baum
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is unclear.
You can find a photo that was clicked in year 2019 by entering that as the search term.
 
However, if you are looking for a photo that was used in 2019 for sub unknown purpose, there is no provision in Google Photos to record that.


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Question: I just unarchived a photo in the photos app and for some reason it has disappeared any advice?

I was attempting to unarchived a photo and when I hit the unarchive button the photo completely disa…

I was attempting to unarchived a photo and when I hit the unarchive button the photo completely disappeared. I realsearched and it said that it would go back to where it originally was however when I go to the date it is not there any one know where the photo may have gone?

Answer:

@Kaleb
I only can guess that you were not connected to the internet when you did this. 
May be it is back in place now - or back in archive. 
Sorry - no Google here and hard to check such mysteries ourselves.


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Question: Im needing to download this picture to recieve Emergency broadband benifit how do i do it?

Download this picture to apply for emergency broadband benefit



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Question: Pet Name/Album Missing from Web, Still in iOS App

On Web under Explore, my dog's Name/Album is missing; I checked on my phone and it's still there! If…

On Web under Explore, my dog's Name/Album is missing; I checked on my phone and it's still there! If I look at a photo of my dog on Web, it gives me the option to add her name, searching for her name does not return a result, so she's completely been removed from Web. So STRANGE! Any expert seen this behavior before?

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Question: Leave album

Why does it say "leave album" next to my initial in my familys albums?

Hi, Michele Laush
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The app is not suggesting you leave the album.
The app is only showing an option in case you wish to quit the album for some reason.


Answer:

Hi, Michele Laush
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The app is not suggesting you leave the album.
The app is only showing an option in case you wish to quit the album for some reason.


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Question: How to auto fill

auto fill my chrome account



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Question: automatically fill in Google and email and addresses

I want to AUTO FILL MY GOOGLE AND CHROME BROWSER FOR MY ADRESSES,

Hi, Cynthia Martin 8466
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to any feature in the Google Photos app.

Still, you can open the link chrome://settings/addresses in a new tab & update the setting to auto fill the name & address.


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Question: My order never arrived. Where is it . please send it or refund payment.

Contated co . no response.

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Photos were stolen

Called and put on hold for 2 hours. Need my photos back dating 2010 to present.



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Question: Where to find



Where can l find similar ornament like boy/girl statues l broke my best one but no pictures are her if you can help thankyou it statue white and peach larger than the 2 in photos cheers.

Answer:

Hi Debbie

We can't help you with that on the Photos Community.

But you may be able to use Google Lens to do a search for an item within a photo.

  1. On your Android phone or tablet, open the Google Photos app .
  2. Select a photo.
  3. Tap Google Lens .
  4. Depending on your photo, check the details, take an action, or find similar products. 
You can read more information here:
https://support.google.com/photos/answer/7539151?co=GENIE.Platform%3DAndroid&hl=en

Enjoy!

Joe


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Question: Why when I take photos do the have a green tint to them?? I have it on??

I just want the it to take a normal phone without the green tint

Hi Becky,
 
Do the photos have the green tint also when you view them on the https://photos.google.com website?


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I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Send photo from phone pics to meet me

To send pic on phone to meet me



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Question: Can I get also get a PDF for Google Photo print book order ?

I've just placed a Google Photobook order and will be recieving a print copy shortly. Q: Is it possi…

I've just placed a Google Photobook order and will be recieving a print copy shortly.
Q: Is it possible to get an electornic copy (PDF) file as well ?

Answer:

Hi Khalil,
 
>>>> I've just placed a Google Photobook order and will be recieving a print copy shortly.
Q: Is it possible to get an electornic copy (PDF) file as well ?
 
Yes typically, if you go here:
 
Then to "Past orders" at the bottom.  Then to the specific order.. then the 3 dot menu and "Download PDF of book" should work.
 
Good luck,  Dougsap (volunteer Google Photos User)


Answer:

Hi Khalil,
 
>>>> I've just placed a Google Photobook order and will be recieving a print copy shortly.
Q: Is it possible to get an electornic copy (PDF) file as well ?
 
Yes typically, if you go here:
 
Then to "Past orders" at the bottom.  Then to the specific order.. then the 3 dot menu and "Download PDF of book" should work.
 
Good luck,  Dougsap (volunteer Google Photos User)


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Question: Google Sync keeps telling me my OneDrive folder is missing.

Every time i try to add my OneDrive folder it acts like it starts so i walk away and when i come bac…

Every time i try to add my OneDrive folder it acts like it starts so i walk away and when i come back to check on it, i get a notifications saying the folder is now missing to locate it. SO i do and then it tells me its not the same folder. I have used the older version of this program before and it worked great. Why will it not sync with my One Drive anymore?

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Question: Doubt regarding changed policy of google photos storage

I have done backup of all my pics on Google Photos. As the service for free storage is gonna termina…

I have done backup of all my pics on Google Photos. As the service for free storage is gonna terminated in Google Photos, so do I have to pay the charges for already stored photos after 1st June?

Answer:

Hi, Rahul Verma 4899
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest you read this help page once again
 
Then you will find that your incorrect perception regarding paying for already uploaded photos to be unsupported.


Answer:

Hi, Rahul Verma 4899
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest you read this help page once again
 
Then you will find that your incorrect perception regarding paying for already uploaded photos to be unsupported.


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Question: Which device was this video taken on?

I want to know what device was thus video taken on. Was it a video made by me or did someone send it…

Hi, Fida Khan 5093
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When you tap to open the video & tap the three dots, you will find the information regarding the device on which that was captured.
However, if you have received the video through some social media app, then you may not find that information.


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Question: How to delete unwanted photos from the 'Profile Photos' album on my Gmail account?

I have tried to click on my Gmail profile picture, click the camera icon, and go on "Your Photos" ta…

I have tried to click on my Gmail profile picture, click the camera icon, and go on "Your Photos" tab in the profile pictures section. I tried to right click on the photo, does not let me delete, I tried to click on the unwanted photo, tried to press the delete key on my computer, nothing works.

Answer:

Hi,
Thanks for posting in help forums,
Open the link,
Go to  Album archive>
Select Account in case of multiple accounts,
Select Profile photos>
Scroll down to photo/ photos>
Select photo> Select photo>
Select 3 Dot Menu>
Select Delete>



Answer:

Hi,
Thanks for posting in help forums,
Open the link,
Go to  Album archive>
Select Account in case of multiple accounts,
Select Profile photos>
Scroll down to photo/ photos>
Select photo> Select photo>
Select 3 Dot Menu>
Select Delete>



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Question: Link doesnt open when my SO sends me photos

I've never had this issue before, my SO will send me photos and the link tells me it's might be remo…

I've never had this issue before, my SO will send me photos and the link tells me it's might be removed or something. Everyone else he sends it too has no issues with the link, so it's just my account. I am able to send photos in an album with a link no problem... please tell me how to fix this?

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Question: I had deleted an important pic form gallery i need it now..

I need an important pic by mistake I had deleted it

Hi, Agurthi Teenu
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Did you delete the pic through some gallery app or the photos tab in Google Photos?
In the former scenario, you may find that in the trash of your phone.
If you have deleted through Google Photos, then you will find that in the Google Photos bin.


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Question: Cannot open photo suggestions

I'd ever gotten and opened all photos suggestion from Google photo but since I use the new mobile ph…

I'd ever gotten and opened all photos suggestion from Google photo but since I use the new mobile phone (iphone12), I just got a notification what google photo did for me but I cannot open or even found it in my utility at all.

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Question: Google photos

How can I stop google from deleting photos on sd card. I do not want google to have any access to an…

@George
Google has no access to your personal things. 
But it maybe some cleaning-up function in some app recently installed and activated (Google One???).


Answer:

You say that "Google has no access to any of your personal things" and yet when I turn off sync on my android tablet and go to my google photos, all of my photos are there on my google drive.  The biggest reason for my concern is that when I delete a file in google photos, it deletes from my tablet also.  Maybe it is just because I don't understand how google drive and google photos works.  I keep getting requests to post "some" of my photos to Google from my android tablet but they always seem to post on my drive and takes up my limited space.

Answer:

@George
The app just show what you have on device, so if you start deleting, you are deleting on device. 
You should look on the site photos.google.com to see what you have at Google. 
Nothing is uploaded to Google Drive without any personal actions. 
Check on one.google.com/storage what you are using at Google within your 15 GB free space. 
Normally that only are some GB's for Gmail only. 
If the number at Photos is not zero, you have chosen original size in the backup settings. 
 
 


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Question: How do I delete "No photos selected "once my phone shuts down ?

Trying to delete No photos selected from my phone once it shuts off

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: मेरे पुराने फोटो नहीं आ रहे हैं और मेंमोरी में डाटा दिखा रहे हैं

सभी फोटो नहीं आ रहे हैं

Hi, babulal kumawat
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Your query is unclear. Are you saying that you see the photo in the phones memory but not in Google Photos?


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Question: I deleted 2video a from my phone and now theyve appeared on my story and my friend just died that wa

Didn't know til just now



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Question: Videos n photos corrupted all of a sudden. How can i fix? This is the only copy i have of my daughtr

I have backed up all my photos n videos to google photos, then i transferred the data from phone int…

I have backed up all my photos n videos to google photos, then i transferred the data from phone internal memory to SD card, when i checked the data after transfer some video files were corrupted. I checked googlw photos to take the copies from back up, but even they are also corrupted which worked perfectly fine before the SD card transfer was done. Can some one help me how can i recover or retrieve the videos, this is the only back up app i used 😪

Answer:

Hi Jyo,
 
I'm sorry for such a precious memory.
 
If I understand correctly, you downloaded the video from https://photos.google.com to your computer and the video file is corrupted too. Is this correct?
 
Try this. Add the video to a new album and visit https://takeout.google.com Then unselect all products except for Google Photos, click All photo albums included on the Google Photos entry, leave only the new album selected, click OK, and click Next step at the bottom to proceed with the download.
 
Once the video is downloaded, try opening it. Does it play correctly?


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I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: My photo books that were ordered on 4/19 arrived with a partial picture on the front cover.

I would like replacement photo books where the front cover picture is not cut in half

Hi Maureen,
 
I recommend that you report the issue to Google as this help page explains under "Report a damaged photo book" https://support.google.com/photos/answer/7378812?co=GENIE.Platform%3DAndroid&oco=1 Or use this contact form https://support.google.com/photos/gethelp
 
If you subscribe to Google One there are additional contact options here https://one.google.com/support


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: I got a new phone and logged in on it, all my pictures are gone. I had photos from up to 5 years ago

I know all my pictures were backed up, but there all gone every single one of them!



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Question: Does old photos will get deleted

Does photos will delet

Hi, jujjarapu gnanendranaidu
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest you read this help page once again
https://support.google.com/googleone/answer/9312312?hl=en
 
Then you will find that your perception regarding old photos getting deleted to be unsupported.


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Question: If My photos and files are about 2gb, will it also deleted after June 1, 2021?



@Bojja
Of course not. 
Your 2 GB also can have been used by Gmail - check at one.google.com/storage
After June 1 new uploads at high quality will get counted slowly also. 
So you may need to start paying somewhere in 2022/2023.


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Question: how can i get back my photo but i was deleted in bin

i want my photo recovery but i was deleted in bin

Hi, Aran Necrom
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"
 
When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos. 
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.


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Question: I need' my love' folder to find

Folders

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
 
Now- with that out of the way let's deal with Swapnil Dagadghate's post in  Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
 
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
 
2. Items deleted manually from photos.google.com/trash can not be recovered.
 
3. Items deleted from your YouTube Channel can not be recovered.
 
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
 
5. Items manually deleted from Gmail trash can not be recovered.
 
6. Items deleted from your Google Drive  will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
 
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
 
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
 
If the answer is helpful, please click "Recommend"  to help other users of the community.


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Question: Photos desktop photos app not in sync with cellphone app uploaded pictures???

Photos desktop app not in sync with cellphone app uploaded pictures??? I don't see the pictures from…

Photos desktop app not in sync with cellphone app uploaded pictures??? I don't see the pictures from phone app in the desktop app to use.  Disappointed.

Answer:

Hi Aariela,
 
Do you see the latest photos here https://photos.google.com/search/_tra_ on the desktop?


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How can i save this sound to my phone?

How do I save this sound to my phone?

Hi, johnboydish
 
Welcome to Google Photos Community Support Forum & thanks for your query.
You can switch on the sound recorder on your phone & then save the recording.


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Question: How to clear space

I want to cear my storage

@harsh'
It is not clear if you are talking about your storage space at Google or the storage space on your phone. 
Or on both???
Please come back to explain because that makes a large difference in the actions needed.


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Question: My camera pics are nt visible in other folders, I cannot add oics to any folder frmbthe folder

My camera filder is not visibled in other apps to add pics

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How do I use one of my photos as a wallpaper?

I only see an option to use photo as lockscreen photo.

I only see an option to use photo as lockscreen photo. 

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Question: How do I get gmail send password ?

I need to reset my Gmail password cause tried but can't log in need old password before change passw…

Hi Franky

Please address any account security / log in issues on your Google My Account page


Joe


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Question: Can i lookfor photos ihave on google itself?

Well to find where a image is located.

Hi Jennifer,
 
can you please tell us something more on what photos you would like to look for? Do you store your photos in Google Photos?


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Hi Jennifer,
 
can you please tell us something more on what photos you would like to look for? Do you store your photos in Google Photos?


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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