Google photo QA: Manny Jesel

Question: Manny Jesel

Henry's Hotel king tone Scarborough

====================End Question=====================

Question: My video are slow

The video is always at slow motion

Hi, imasuen godstime

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you please clarify the following?
Were these videos captured through the camera on your phone?
Or, did you download those through some social media or web link?
That will help in understanding the cause of the problem.

Answer:

====================End Question=====================

Question: Order will not go through

Tried to order book many times. Message indicates would not go through.

Hi Kenneth,

I recommend that you contact the Google Pay support team for further assistance https://support.google.com/pay/gethelp

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

====================End Question=====================

Question: Bug on photos app

There is a terrible glitch ive unfortunately encounted i had photos that were deleting in my bin whe…

There is a terrible glitch ive unfortunately encounted i had photos that were deleting in my bin when I accidentally pressed delete it said allow photos to delete but everytime I press deny it still deletes the photo its a glitch that traps you...

Answer:

Hi, Daniel Ebrahim 9130

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you please share a screenshot of the message you are seeing in the app when you try to delete something in the bin?

Answer:

The problem is that no matter what you press either deny or allow it still deletes.

Answer:

Hi, Daniel Ebrahim 9130

Thanks for your reply

The message visible on the screen appears to be something different.
Can you please specify what is the OS version & the App version?

Answer:

Its version 5.38 and etc the OS im unsure of that, my phone is all good though it's an s20 + 5G , the app has the latest updates infact every app is always updated and this issue is just undiscovered by developers pretty much.

Answer:

Hi, Daniel Ebrahim 9130

Thanks for your reply

Since you are using a Samsung phone, the OS has to be android but customised by Samsung.

Nevertheless, when I try to delete a picture from my gallery, I see this message as in the screenshot below

Further, when I open a picture in the Bin, I see the text as in the screenshot below.

There is no Deny or Allow option.

Although my phone uses stock android, the menu options in the apps do not differ.

I suggest you clear the data & reinstall the app through the following steps & then try once again.

I suggest you clear the cached & stored data of the Google Photos app & then reinstall the app.

On your Android phone, open the Settings.
Tap Apps and notifications.
Tap Show all apps.
Tap Google Photos.
Tap Storage and cache.
Tap Clear storage.
Next, uninstall the Google Photos app.
Power off the phone & then restart.
Install the latest version of the Google Photos app through the Play Store.

Log into your profile & see whether that helps to overcome the current problem.

Answer:

Unfortunately after Multiple redownloads and attempts it still does that same glitch/bug the Vodafone workers wouldn't do much, it's not a big issue might just require a Photos app Bug update or something, But thanks for trying 😊

Answer:

Hi, Daniel Ebrahim 9130

Thanks for your reply

Since you are using a Samsung phone, the OS has to be android but customised by Samsung.

Nevertheless, when I try to delete a picture from my gallery, I see this message as in the screenshot below

Further, when I open a picture in the Bin, I see the text as in the screenshot below.

There is no Deny or Allow option.

Although my phone uses stock android, the menu options in the apps do not differ.

I suggest you clear the data & reinstall the app through the following steps & then try once again.

I suggest you clear the cached & stored data of the Google Photos app & then reinstall the app.

On your Android phone, open the Settings.
Tap Apps and notifications.
Tap Show all apps.
Tap Google Photos.
Tap Storage and cache.
Tap Clear storage.
Next, uninstall the Google Photos app.
Power off the phone & then restart.
Install the latest version of the Google Photos app through the Play Store.

Log into your profile & see whether that helps to overcome the current problem.

Answer:

====================End Question=====================

Question: Error renaming folder

I have photos saved in a sd folder, on my android cell phone, in which the folder is already named. …

I have photos saved in a sd folder, on my android cell phone, in which the folder is already named. However, when I try to rename the folder, I choose "Rename device folder\

Answer:

====================End Question=====================

Question: Photo Wapas karo mere delete Hue Sabhi

Photo delete Hue Wapas karo

Hi, Satish Gujjar 1283

Welcome to Google Photos Community Support Forum & thanks for your query.

Photos do not get deleted spontaneously without any user-generated action.

When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,

Nevertheless, any deleted picture is retained in the bin for sixty days,

If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.

However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 

and run a scan for anything to recover.

Answer:

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Question: Is it possible to organize a photo book chronologically?

Organize a photo book chronologically

====================End Question=====================

Question: One of my albums uploaded again with same photos.

I have had the issue for a long while that duplicate photos uploaded again with new dates. I turned …

I have had the issue for a long while that duplicate photos uploaded again with new dates. I turned off the sync thinking that was what was doing it. Today I find that one of my albums uploaded again (the entire album) with dates and location changed. I didn't make any changes.

Answer:

====================End Question=====================

Question: Plz giv mi my fotos and video

My fotos and video

Hi Paras,

Welcome to the Google Photos Help Forum.

Could you please confirm what exactly are you referring to when you say give your photos and videos?

It would also be better if you can share a screenshot with me so that I can take it forward. Also, redact any personal information while sharing the screenshot.

Let me know if this helps.

Best,
Emma

Answer:

====================End Question=====================

Question: How to lock google photos

Need to enable fingerprint lock to google photos

Hi, Arjun Jose Meprakarottu

Welcome to Google Photos Community Support Forum & thanks for your query.

Regrettably, the Google Photos app doesn't have any provision to lock that.

Nevertheless, you can suggest that feature through the help & feedback route.
Once a sufficient number of users request the same feature, that may become available later on.

Answer:

====================End Question=====================

Question: Says I have 88 photos fail to sync & shows a cloud and a explication point in the pics, why?

Says I have 88 photos fail to sync & shows a cloud and a explication point in the pics, why?

Hi, Alexandria West

Welcome to Google Photos Community Support Forum & thanks for your query.

The cloud symbol indicates those pics are not backed up.

That will happen if

The size of the picture is beyond the expected limit
The file type is not supported by Google Photos.
Intermittent internet connectivity or low bandwidth
Storage on Google drive is full

Please check & remove these conditions.

Answer:

Hi, Alexandria West

Welcome to Google Photos Community Support Forum & thanks for your query.

The cloud symbol indicates those pics are not backed up.

That will happen if

The size of the picture is beyond the expected limit
The file type is not supported by Google Photos.
Intermittent internet connectivity or low bandwidth
Storage on Google drive is full

Please check & remove these conditions.

Answer:

====================End Question=====================

Question: How do I get a reg google account no moderator no account manager?

Everything I could think of

Hello Dominick,

Please visit the account signup page.

This forum is for the Google Photos product. I suggest you raise any subsequent questions about Google accounts in the Gmail Help Forum where the community also deals with account related issues and will be better equipped to assist you.

Sandie

Answer:

Hello Dominick,

Please visit the account signup page.

Sandie

Answer:

====================End Question=====================

Question: Can't add a partner account to share photos with.

I can't add a partner account to share all my photos with. My child likes to regularly look at all t…

I can't add a partner account to share all my photos with.

My child likes to regularly look at all the photos we take on family outings etc. I can share an album (via Gmail link) with the child but I don't want the hassle of selecting photos for the album. I just want to share every photo.

The partner account I'm trying to share with is a gmail account but a child gmail account governed by Family Link.

The issue is across all my platforms (android & windows).

I've tried setting up photo sharing via the Family Link app too but was unsuccessful.

I've checked all settings on my adult account and the child's account. There are no limitations or "sharing blocks" set up.

It's very strange because I can share my photos with my other child's gmail account (which was set up before Family Link was created).

It seems to be an issue with child accounts created since Family Link went "live"?

Is there a solution to this does anybody know?

Answer:

Hi Amanda,

Partner sharing isn't currently available for child accounts part of Family Link, and Google do not share their road map with us so we have no idea whether it is being developed,

The best way to let Google know your thoughts is to provide feedback:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

Answer:

this is not good. Parents should be able to see the photos their children are taking, and also just enjoy the photos their children are taking. Those moments they capture from their unique perspective.

Answer:

This really should be fixed! The whole point of Family Link is parents easily being able to see everything their children are doing using their phones. Having to manually share all of their photos just so we can access them for this purpose and for the more pleasurable purpose of enjoying the photos they take is really cumbersome and annoying. You can do better, Google!

Answer:

Fix this google. If you are going to help us parent help us all the way. Pictures are a primary form of communication for kids. They need to be shared with parents via family link.

Answer:

Hi Amanda,

Partner sharing isn't currently available for child accounts part of Family Link, and Google do not share their road map with us so we have no idea whether it is being developed,

The best way to let Google know your thoughts is to provide feedback:-

Leave Feedback (click here to see full article)

In summary, to send feedback to the Google Photos team

Go to photos.google.com or open the Google Photos app .
At the top left, open the Menu , then select Help & feedback and/or Send feedback
You can tell them things like:

What you like or dislike about the app
Things that are confusing or don't work
Things that would help you use Google Photos better

Answer:

====================End Question=====================

Question: Facial Recognition detected 3 faces only since 1 month.

Hello team, I have enabled Face Recognition 1 month ago and maybe more, so far, it detected 3 faces …

Hello team,

I have enabled Face Recognition 1 month ago and maybe more, so far, it detected 3 faces only and stopped. I have at least 50 faces and need to fix it as soon as possible for a small project am working on.

I have tried to turn it off/on and left it for 3 days, however, it didn't show more faces.

Please advise,

Nadim.

Answer:

All you can do is send feedback to the photos team (this is a user to user forum)

Go to photos.google.com.
At the top left, open the Menu , then select Send feedback.

Answer:

====================End Question=====================

Question: Cell ph. Inoperable.Need backup photos transferred to another cell.Same #&email.

Want Google to transfer my backup photos to another cell.Same #& email you possess..

Hi, Ralph Clifton

Welcome to Google Photos Community Support Forum & thanks for your query.

Either, you can download photos one by one. Regrettably, there is no option to do so on a batch of photos.

Or, you can arrange for a bulk download by visiting the link https://takeout.google.com

Select the Google Photos app for data download.

Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.

That will bring everything to your phone.

However, if the backup from your earlier phone was imperfect, or stuck up for some reason, then, you can recover only those pics which are there on the cloud.

Answer:

====================End Question=====================

Question: Google Photos can't sync well with iPhone when 'optimised storage' is turned on in iCloud backup

I have been backup my photos on iPhone using iCloud backup with 'optimise iPhone storage'. And somet…

I have been backup my photos on iPhone using iCloud backup with 'optimise iPhone storage'. And sometimes I also scan old photos and import them to my photo library through MacBook (and sync with all my Apple device through iCloud photos).

And I wanna backup one more copy with google photos so I have turned on backup on google photos and selected 'original quality'. I found that those photos which are taken by iPhone can be backed up at their original file size (comparing to the size found on MacBook). However, for those which are imported from other devices are synced with below 1MB file size, which are far smaller than the original size.

Does anyone face the same problem? Can it be solved?

Answer:

@Danny

You hardly can expect an answer on such a specialised situation, also because there hardly are much Mac-volonteers here. So the majority of the feet-folk here is on poor Windows :-)

But in general using the optimised storage setting on iPhone causes strongly compressed files with a heic-extension (or hevc for movies), so your scanned file easily can get compressed to less then 1 MB.

And if the Google Photos app has been a bit lazy with updating its backup, you will get a heic file instead of the original on iCloud - something like that.

You can see that when you move-up that picture in the Google-app to see its technical info.

Or even better: on photos.google.com in Safari when you log-in with your Gmail-account and then open its infopanel. There you also can edit the date of the scan.

Maybe better ideas will roll-in, but I would suggest to switch-off optimised storage for a while when uploading scans. Then wait until they become visible on photos.google.com before switching-on optimised storage again.

Good luck

Answer:

====================End Question=====================

Question: i have been trying for over a week to "Take out" my photos from my account enough

i have been trying for over a week to "Take out" my photos from my account only to have 1 of 3 thing…

i have been trying for over a week to "Take out" my photos from my account only to have 1 of 3 things happen.

1. The Downloaded file fails at 98%

2. The Downloaded file can not be resumed at all !

3. The Downloaded file can only be retried 5 times (that might seem like a lot but not if #1 keeps happening!)

For the love of Good, please fix Google Take out so I don't have to go rely on a firend's internet service to try to download my photos!

Answer:

@Chris

No Google here and we are private volonteers who only can do small tests for checking if something is changed or if there are problems at Google.

But 320 GB is an ugly amount, so I would suggest to do it for one yearbundle per day with a zip-size of 10 GB to prevent problems with large movie files. Then do the unzipping to get normal folders and then delete the zip (also from trash).

If you are posting on Google Maps regurarly, you probably will have have a large amount of day-albums which you don't need to select, because the originals will be in the yearbundles.

Can suggest no more, so good luck.

Answer:

I realize it's an inordinate amount of Data. (I recorded a lot of Tv shows with my phone last year)

in any case I really would like to get Google's POV on why they don't allow resuming failed Downloads.

Even when I bring the size down to 10GB (33 files) 9x out of 10 it fails at 98%.

PS Is there a community for Google Takeout that I can cross post this to?

Answer:

@Chris

Then the problem maybe at your side in your computer or internetmodem.

Just for checking: download one videofile straight from photos.google.com in your browser.

If that goes well, then select 2 or 3 and choose download under the 3 dots, because then a zip must be created and that can go wrong due to whatever mysterious reason.

It is not clear if all were uploaded for free at the high quality setting (then the videos got compressed), but if you are paying for extended storage at Google, you can have Google support via one.google.com/support

No more ideas at the moment, sorry.

Answer:

@Chris

Then the problem maybe at your side in your computer or internetmodem.

Just for checking: download one videofile straight from photos.google.com in your browser.

If that goes well, then select 2 or 3 and choose download under the 3 dots, because then a zip must be created and that can go wrong due to whatever mysterious reason.

No more ideas at the moment, sorry.

Answer:

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Question: Photos are black

Some photos are black. I tried opening them in Chrome and again on the app but the problem stays the…

Some photos are black. I tried opening them in Chrome and again on the app but the problem stays the same. I never attempted to delete these photos in the past.

Answer:

Hi Nhi,

what do those photos look like on the Album Archive https://get.google.com/albumarchive website? Are they still black?

Answer:

If you click a black thumbnail in the Album Archive do you get a black photo too? Did the black photos use to look correctly shortly after you uploaded them to Google Photos?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I did click on the photo and they remained black. This applied to all the photos I attempted in the affected albums. I remember they appeared normally from the last time I saw them like the rest of the others, that is why it is quite confusing to see only 2 specific albums show the problem. I do not know if this could stay in the near future but currently all other albums are normal. The photos are backed up and synched automatically from the app on my phone.

Answer:

If you download to a computer a black photo from the https://photos.google.com website, what does it look like if you open it on the computer with an image display or editing app? To download a photo from the site open the photo, click the 3-dots icon, and click Download.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

I set the app to automatically sync all photos and videos, thus the time and date most probably match the immediate time and date displayed atop the album.

The last time I saw them normally would be during Fall and Winter 2018 whenever I was scrolling through old photos. I only found out about the issue a few days before this inquiry. I thought it was a loading glitch but turns out it affected the whole album.

Answer:

Thanks for the additional details, I'll check with other experts to see if I can find out more.

In the meantime there's something else you can do to check the status of the photos, downloading them in bulk to a computer using Google's Download Your Data tool https://takeout.google.com/settings/takeout and opening the photos. Be sure to unselect all products except Google Photos.

Before you use the tool it's easier to add the black photos to a new album and select that album for download from the tool.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Have had same problem with a bunch of photos and got similar response. Seems not such a good way to store any photos after all . Expert has more questions than answers!

Answer:

====================End Question=====================

Question: Google photo app gets frozen n cannot toggle linked accounts

My google photo apps is getting stuck since few days. I have few accounts linked to my google photos…

My google photo apps is getting stuck since few days. I have few accounts linked to my google photos apps n unable to toggle or retrieve any. Uninstalling n reinstall should be last option please as i fear may lose photo. Please help and advise. Thank you

Answer:

Hi, Hitesh Vanzara

Welcome to Google Photos Community Support Forum & thanks for your query.

First, befor trying to toggle your accounts, stop the backup & sync action. If necessary, please enter into flight mode & turn off WIFI.

Next, clear the cached & stored data of the Google Photos app & then reinstall the app.

You can do that through these steps. Please note, the uninstall action never deletes any pictures wither through the phone or cloud storage.

On your Android phone, open the Settings.
Tap Apps and notifications.
Tap Show all apps.
Tap Google Photos.
Tap Storage and cache.
Tap Clear storage.
Next, uninstall the Google Photos app.
Power off the phone & then restart.
Install the latest version of the Google Photos app through the Play Store.

Log into your profile & see whether that helps to overcome the current

Answer:

Hi,

I recently updated the google photos app on my iPhone 6 and since then I'm unable to move around in the app. It opens but is frozen and cannot open any photos or any library or any page within the app. Can you tell me how do I move around the app to make it functional?

Answer:

====================End Question=====================

Question: I accidentally deleted few photos from google photos and empty the trash also. How to recover photos

Trying to recover the deleted photos from trash. Trying from other source of application but unable …

Trying to recover the deleted photos from trash. Trying from other source of application but unable to recover those few photos which I emptied from trash.

Answer:

Hi, santhosh k

Welcome to Google Photos Community Support Forum & thanks for your query.

Since you emptied the trash, then regret, that's an irreversible action.

There is no way to recover the pictures through google photos.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.

Answer:

====================End Question=====================

Question: Video only plays in 380p after a week despite being available for download at full 1080p

I uploaded eight 1080p videos from my phone using backup and synch. Backup is set to "original size.…

I uploaded eight 1080p videos from my phone using backup and synch. Backup is set to "original size." They are shared to a shared album. Within a day, 7 of 8 were able to be played back at 1080p on another device. One of them, however, can only be played at 360p.

The video is available for download at the original size and resolution, but it seems stuck at 360p for playback.

I think I have encountered this exact problem, before. Seems to be a glitch of some kind. Any ideas to resolve?

Answer:

====================End Question=====================

Question: Why this video is not support in whatsApp status

Why some videos are not supported in whatsApp status

Hi, prudhvireddy jureddy

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app.

You should look into the help pages of WhatsApp to know the restrictions.

Answer:

====================End Question=====================

Question: Hello i had backup from my photo but now i lost many of them in different time i dont know why?

I trusted your app

====================End Question=====================

Question: If I uploaded a pic of mine on Google photos then who have the access to watch my uploaded image

Who can watch my image that I uploaded on Google phtots

====================End Question=====================

Question: Pictures after recording play fine on my phone but when I send them MMS they are pixelated. Why?

I've tried editing the photo just to see if saving a new copy of the photo would fix the problem it …

I've tried editing the photo just to see if saving a new copy of the photo would fix the problem it still plays fine on my phone but when I send it through message it is pixelated for whoever views it or if I view it myself on my phone through the message is there a way to fix this I have the Motorola one ace through PC Metro 5G

Answer:

Daniel,

Using text messaging services to share pictures and videos will always result in tiny files that are nowhere near the HD quality of the originals. This is because MMS apps and services must compress pictures and videos to the tiniest sizes so messages transmit quickly.

If you want to share a picture or video without losing quality, you can share using the Google Photos app.

The official Google Photos Help page about sharing explains the different ways you can share, and exactly how to do it.

Regards,

~ Greg

Answer:

Daniel,

If you want to share a picture or video without losing quality, you can share using the Google Photos app.

The official Google Photos Help page about sharing explains the different ways you can share, and exactly how to do it.

Regards,

~ Greg

Answer:

====================End Question=====================

Question: I would like to retrive pictures and videos from my icloud and then sync to this sbcc account. ??

Having difficulties to retrieve photos and videos from icloud

====================End Question=====================

Question: Deleted photos from my gallery

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.

Now- with that out of the way let's deal with Amy Anderson 119's post in Google Photos.

If you deleted them without backing them up recovery chances are VERY slim.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Question: How to mark a photo as private so it never uploads to the cloud

To take a photo (e.g. my medical records) and make sure it isn't backed /uploaded automatically.

@Joe

You can't and there is no need for because you can hide these "documents" by choosing Archive under the 3 dots. Then they don't disturb your stream on the Photos-page anymore, but if needed, they can be viewed on the Library-page via the Archive-button.

And of course: your phone should be locked anyhow.

Best

Answer:

====================End Question=====================

Question: How to download a video wallpaper on lock screen

Downloaded changer app still didn't work saying something wasn't supported I have a little Android a…

====================End Question=====================

Question: I don't find my screen shot button

My screen shot button don't find so that I could not take screenshots

@Mamta

There is no screenshot button - generally you have to press the on/of switch and the volume-button together shortly and if you see a flash, the screenshot is taken.

Needs a bit of training and luck :-)

Answer:

====================End Question=====================

Question: This is a new one! Please help. Google photos is stuck on getting photos on ONE of my two mobiles.

So I have 2 identical phones. Same Android, etc. Google photos was stuck backing up on one of them, …

So I have 2 identical phones. Same Android, etc. Google photos was stuck backing up on one of them, so as per suggestions I cleared cache and app data. Prior to that I also shifted anything on the SD card on that phone to the internal memory. For two weeks now the device is stuck on 'getting photos', while my computer and the other phone, both of which have new photos on them, are fine and synced to each other. Please help. Thanks:)

Of note: I've been waiting five days for community help. If you are encountering this issue and/or know of any workaround please post.

Answer:

====================End Question=====================

Question: How to shrink video to send by text how to shrink video to sen he

My video is 9 minutes too large to send by text how do I shrink it what is the limit can I create a …

====================End Question=====================

Question: Photos back

Why my back up and sync too slow / not working on my android 11? It shows keep uploading and not mov…

====================End Question=====================

Question: Sd card not working. Google photos sync remaining phone removing other photos. Help

Hi, my SD card on my phone is having issues. So I cant access my photos on my phone. Then google pho…

Hi, my SD card on my phone is having issues. So I cant access my photos on my phone. Then google photos sync to my device and thus removing all of the old photos. Please help.

Answer:

====================End Question=====================

Question: Sir how can i enable Backup over Wifi only ?

Sir how can i enable backup over wifi only ?

@Pri

That is the default setting, but you may have switched-on using mobile-data in the past.

So go to settings under your profile right-up on the Photos-app and then to Backup and switch-off that function. Also check if you have chosen "high quality" to prevent using a lot of space at Google.

Best

PS: in the general connection settings you also may have switched-on using mobile-data for viewing older pictures already backupped - but that is much less consuming then uploading large videofiles.

Answer:

@Pri

That is the default setting, but you may have switched-on using mobile-data in the past.

Best

PS: in the general connection settings you also may have switched-on using mobile-data for viewing older pictures already backupped - but that is much less consuming then uploading large videofiles.

Answer:

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Question: My backed up photos are not visible and I'm seeing only getting your photos , internet is working

Backed up Photos are not visible Only showing getting your photos Internet is working fine

Hi, Everywhwre A A I O O

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest you visit the link https://photos.google.com log into your account & see whether you can find your pics there.

If you can view the pics there, please revert.

Answer:

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Question: Trash Emptying settings

Is there a way to change the trash settings that empties your deleted photos/videos after a certain …

Is there a way to change the trash settings that empties your deleted photos/videos after a certain amount of time ? Because I like keeping mine , just in case & so if I want them all the way deleted then I know to do so miself.. I've lost a lot of pics that were important to me but that were hurting mi heart and now they're gone forever and I won't ever get them back.

Answer:

There is no way to alter the auto-delete time from trash... but there is a workaround;

rather than delete them just store them in an alternate location (dropbox, external Hard Drive, SD Card, archive, etc.). Some cost may be involved in some choices but it is cheap compared to loss of family photos.

Answer:

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Question: Had to factory reset phone. Photos showing up from April 10 and 14, but not between/after. WiFi on

I had to factory reset my iPhone-it wouldn't turn on so I couldn't go into google photos to make sur…

I had to factory reset my iPhone-it wouldn't turn on so I couldn't go into google photos to make sure it had backed up....but now all my photos aren't showing up!! It has some from the 10th and then again not until the 14th and none after, I've been on wifi. I'm desperate we just went on vacation!!! 😭😭 I'm literally missing thousands of pictures!!!

Answer:

User 7686812904509733657,

If your pictures were not previously uploaded to Google Photos before you performed a factory reset of your device, then unfortunately there is nothing that Google or any of the volunteers in this forum can do to help you get them back.

Before you factory reset your device, it is important to verify that your pictures and videos are actually backed up to Google Photos. The best way to do this is to visit the Google Photos website. If your pictures are not visible on the website, they have not been successfully backed up to your account.

If your pictures are not uploaded to your account in Google Photos, the only place those files exist is on your device. Performing a hard reset of that device will permanently erase everything stored on it. Google cannot help you recover files it never had in the first place.

Some third-party apps and programs exist that may be able to scan your device and search for files that might still remain, but there is no guarantee this will work to restore those files.

Regards,

~ Greg

Answer:

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Question: I made all my pictures into collages. Now id like to get them back to single photos. Make it simple

Need to get collages back to single photos. Need something very simple PLEASE

Hi Elen,

I'm sorry, it's not possible to extract individual photos from a collage. If you no longer have the originals from which you made the collages there's unfortunately no way of extracting them from the collages.

If you have deleted your originals in the Photos-library (stream), they are hold for 60 days in the trash at https://photos.google.com/trash and of course also in the trash of the Photos-app on your mobile.

So if you found back some there, you can select and restore them back in your library.

But never be delete originals again - so don't blame Google.

It is not fully you can't recover the separate pictures, but in there original quality anymore. You have to crop to the individuals with the editor and then store that crop as a copy via the 3 dots - like below:

Thereafter you can crop to get the next part etc. etc.

So that is a hell of job for many collages and these pictures will have a fairly low resolution compared to the original ones before (in the example above 950x950 pixels, but that is still usable for small prints).

Good luck / Rinus

Answer:

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Question: मे अपने फ़ोटो से ब्रेकअप केसे हटा सकता हु, ?

Hi, मानव सावनी

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you please clarify whether do you want to stop backup?

There is no breakup option in the app.

Answer:

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Google photo QA

Tuesday, March 22, 2022

Manny Jesel

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