Monday, March 21, 2022

I want to lock my personal folder

Question: I want to lock my personal folder

I want to lock my personal folder

Hi, Davinder Singh 2208
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The Google Photos app doesn't have any feature to local a folder.
 
Some file explorer app like the "Files" by Google, do provide that feature.
 
Nevertheless, you can suggest that feature to be in Google photos, through the help & feedback route.
Once a sufficient number of users request the same feature, that may become available later on.


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Question: I want to retrieve photos deleted from my bin

I want to retrieve photos deleted from my bin

Hi, Komal Mishra 4188
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
You have deleted the pics even through the Bin.
Then regret, that's an irreversible action.

There is no way to recover the pictures through google photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


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Question: ลบรูปในเครื่องไม่ได้มันล็อค กดเเก้ยังไง

ลบรูปไม่ได้ ถ่ายเพิ่มก็ไม่ได้ บันทึกไม่ได้อีก

Hi, CHANIKARN TAPIANG
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Is it so that your device is now locked & now you do not remember the pin or pattern?


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Question: Not in hindi

It is not played in hindi

Hi, RUDRA SHARMA
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you please clarify what is not being played in Hindi?
Did you compose an animation or movie?


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Question: Why can't I make any colleges, it doesn't give me any info how to fix prob

Can't make college

Hi, Constance Widing
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you please elaborate on the steps through which you are trying to make a collage?


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Question: Paying for google one

I seem to have unlimited storage on my account but have to pay for my sons account on google one. Is…

I seem to have unlimited storage on my account but have to pay for my sons account on google one. Is there a reason for this? If I cancel do I los his photos?

Answer:

Hi, Claire Gilmore 9342
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Are you using some work or school account?
Otherwise, everyone gets only 15 GB of free storage space with every account.
Nevertheless, if your son is storing the pics in original format, that account can run out of free storage space & would need additional purchase through Google 1.
If you cancel, your son will lose access not only to the photos but also to Gmail.


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Question: Keep them safe?! I had 3 step verification and security and my google and phone were hacked 4 times!

I'm trying everything possible to stop my phone from being hacked and calls re directed! It's been y…

I'm trying everything possible to stop my phone from being hacked and calls re directed! It's been years and lots of money to security, even google keys(no one ever could help me to use those) $80.00 gone! How can I ever get my privacy back? They brought my credit score down 300 points! Lots more misery too. Police don't do a thing!!! These Co.s care about profits and couldr up my phone care less about your security, that can ruin your life!! I've lost all pics everytime I changed e mails and phones. The hacker erased them somehow. I know who it is and still there's no one to go after them! Screw these phone co.s.

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Question: My backup photo not found need to resolve this issue

During phone replace make backup but till now no photo are fully found. Need help to resolve

Hi, Dr. Sangeeta Ghodke
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you please provide some more information?
Do you have the old phone still in your possession?
Had you activated automatic backup of photos on your old phone?
Can you check the status of backup on that phone?
That becomes apparent when we tap on the profile icon & see the message at the Back up & sync option.
Additionally, did you delete the pics on your old phone while the backup & sync was still on?


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Question: My son's and my account is merged or what I have no idea, our photos and contact show up in both acc

My son's and my account is merged or what I have no idea, our Google photos and contact show up in b…

My son's and my account is merged or what I have no idea, our Google photos and contact show up in both accounts.. thought we have separate accounts how do I seperate this ?

Answer:

Hi, Latha Sancheti
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Do you have your & your son's account on both phones?
Can you remove that & retain only one account?


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Question: Cant download from google photos on desktop

Share and more options (download) dont work in photos.google.com, but the other 3 options (delete, a…

Share and more options (download) dont work in photos.google.com, but the other 3 options (delete, add to album and order photos) work !!! so i can delete selected pics and vids but cant download them on my computer. I use google chrome, so try with mozilla firefox and its the same.

Answer:

You posted in the Google Search Help Forum, but it sounds like your question is about Google Photos.
 
For more specialized assistance with Google Photos issues, I'm moving this thread to the Google Photos Help Community.
 
You may also find useful information in the Google Photos Help Center.
 


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Question: Not audible this



Hi, Surendra Negi 6745
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you please provide some more information?
What's not audible?
The sound in animation or a movie created through some utility?
The sound in a video recorded through the camera on your phone?
Or the audio in some video file received through social media or downloaded through the net?
That will help in understanding the problem.


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Question: I'm clicking to open some photos in my Google photos, but entirely differnt ones are opening. It see

I'm clicking to open some photos in my Google photos, but entirely differnt ones are opening. It see…

I'm clicking to open some photos in my Google photos, but entirely differnt ones are opening. It seems to be all the photos past a certain date. Are these photos now lost?

Answer:

Hi, kay hooper
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Have you tried clearing both the cached & stored data of the Google Photos app?


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Question: Some faces in my saved people are diaappearing

I have experienced this once already, and yesterday many face collections have disappeared. One of f…

I have experienced this once already, and yesterday many face collections have disappeared. One of face has so many photos and when I open the photos of them, it says "1 face available to add". Why is this even happening. Why already existing face is being deleted and the thing is some of the photos are getting merged to other faces which doesn't reassemble at all!!!! Can someone please explain why!!

Answer:

Hi, Srikanth Malladi
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
A group photo contains many faces. However, the app may not create a new group for every face.
Usually, that happens when we snap something in public places. The app does not find more pics that contain those faces & then chooses not to create any new grouping.
When that happens or even otherwise, the app gives us a choice to create a new grouping manually & that manifests through the message "One (or more) faces available to add.
If you wish, you can create a new group or leave that as it is.


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Question: How can I save a "Relive this moment" as an album, is there a way?

Can not find this option anywhere

Hi Gunnar,

there's unfortunately no way of saving a Rediscover this Day Assistant card. As a workaround you may select the photos or Collage you are interested in and adding them to a new album.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: I have downloaded a full movie...... But I can see only upto 1:23 minutes......

I have downloaded wild dog full length movie..... But I am getting only 1:23 minutes movie

Hi, jyothsna Adari
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Is the movie copyrighted or DRM protected? 


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Question: How can i merge folders in people categories

In the people and pets categories i have at least 6 folders of myself how can i combine them?

Hi, Chloe Abdallah
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Please identify all these folders with the same name. 
My experience is, most of the folders merge automatically. If in doubt, the app queries "Same person?" and leaves a choice to us. Answer that correctly & then the folder will merge.


Answer:

Hi, Chloe Abdallah
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Please identify all these folders with the same name. 
My experience is, most of the folders merge automatically. If in doubt, the app queries "Same person?" and leaves a choice to us. Answer that correctly & then the folder will merge.


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Question: My phone Camera photos are not available

I am unable to find pictures of last 2 years.. I have backed them up but I cant find them in my new …

Hi, Nousheen Taj
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Do you have the old phone still in your possession?
Can you check the photos are still there?
Also, can you check the status of backup & sync? Activate the backup & sync on the old phone. Include all the folders with photos & videos through the library option & allow the backup to completer.
Once done, please report.


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Question: I have a pixel 4a 5g, could you let me know if data limit still applies? Thanks

Data limit for pixel phone

Hi, Tarun KP
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To know the data limits specific to your account on your Pixel phone, please tap your profile icon in Google Photos. Next tap the text accounts storage. The next page will show you the applicable limits.
Here is a screenshot of what I see on my phone.
 
 


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Question: What do I have to do does higher that photo ID to get back into my Facebook page I'm really upset ab

I really don't know no



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Question: I want to move all my photos and video to another Gmail account

I want to move my all documents to another Gmail account

Hi, Winner-Winner of MINIMILITIA
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I suggest going through the following article to know about the different methods one can use to transfer pics from one account to other.
 
 
The article offers several tips on how to do so
However, method C would serve the right purpose.


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Question: My mac has suddenly stopped uploading photos. Despite trying all the methods.

This has started to happen recently. A few days back it was working smoothly.



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Question: Not working

Not backups

Hi, shaik zaker
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
There can be multiple reasons for the backup not to happen.
 
# Too many photos to backup.
# WIFI connectivity is intermittent.
# Download & upload speeds are too asymmetric.
# Google Photos app is not allowed to use
  • Data in the background
  • Mobile data
  • Mobile data while roaming
# Activativation of data saver through the settings.
# Putting a limit on the daily use of mobile data through the settings in the app.
# Putting a limit on the use of total data in a month through the settings in the phone.
# Activating battery saver or super battery saver mode on the phone.
 
Can you please go through these checks & confirm that these are addressed?


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Question: i accidently delete my device on find my device menu, how can i restore it?

how can i recover deleted device

Hi, Michael Angelo 968
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
It appears to me you removed your device using the find my device option.
The device may ask you to sign in once again.
Once done, the device will get linked to your account.


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Question: जनवरी,फरवरी माह का फोटो नहीं है कैसे वापस लाया जाए back up करने पर भी नहीं आया



Hi, Jyoti Prakash Yadav
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Photos do not get deleted spontaneously without any user-generated action.
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


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Question: I want to recover my permenently deleted pics and videos



I have accidentally deleted my photos and videos which r very important and I think it's 2018 r 2019  I don't remember exactly and after 60 day from the time I have deleted it to trash it got permanently deleted I want a back up its very very important

Answer:

Hi, Rishi Pothur
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
By permanently deleted do you mean you emptied the "Bin" in the phone app or "Trash" on the desktop?
Then regret, that's an irreversible action.

There is no way to recover the pictures through google photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


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Question: How can I hide a album or change the cover photo

I don't see any options to hide albums

Hi, Sarah White 9732
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
We can't hide any album.
However, it's possible to change the cover photo of an album.
To do so, tap to open a photo that you wish to set as cover.
Slide up & next tap on the text "Use as album cover" appearing below that.


Answer:

Sarah White
"How can I hide a album"
You cannot hide an album completely, but you can hide it from the Library (Albums tab in the web app):
  1. Create a link to the album. This does not share it with anyone till you send the link. 
    The album now also appears in the Sharing tab.
  2. Open the album in the Library (or Albums tab in the web app)
  3. Go to 3-dots > Hide from Albums


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Question: Is there a way to restore photos that were accidently deleted? from december 2017 to june 2018

Hi, Is there a way to restore photos that were accidently deleted? from december 2017 to june 2018. …

Hi, hagit peres
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


Answer:

Hi, hagit peres
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.


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Question: I want the back up of my permenently deleted pics and videos which r very important

I lost very important photos and videos which got permanently deleted in the year 2018 and 2019 I pl…



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Question: I've been renewing data for past two months and storage still seems to be full.

around three months ago i used to be on a 100gb plan. then i had to upgrade to a 200gb plan for extr…

around three months ago i used to be on a 100gb plan. then i had to upgrade to a 200gb plan for extra bucks because in no time 100gb was full and there was no option to purchase another 100gb so i had to opt for a 200gb plan. but then  "100gb of 200gb used" appeared (super weird how google would play with its customers like this). later i had used 200 out of 200 and have been paying renewals for the past two months and haven't received any data yet. I'm still full on storage and haven't backed up anything in the past two months and PAID for the renewals...

Answer:

Hello Ayaz,
 
Welcome to the Google Photos Community,
 
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
 
 
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp
 
If you step through the options at you will see help articles.
 
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.
Regards,
 
Peter


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Question: How to cancel order when I didn't even order it in first place

Refund my Google photobook and do not send it to me as I didn't order this



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Question: New video filters don't work properly

Preview looks good, but final saved video has lots of glitches and artifacts. Also, Photos crashes o…

Preview looks good, but final saved video has lots of glitches and artifacts.

Also, Photos crashes on PIxelbook when using new video filters.

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Question: Google Photos is empty but says im using 9 GB

I deleted all of my photos to ensure I have enough space on my google accounts. After deleting my ph…

I deleted all of my photos to ensure I have enough space on my google accounts. After deleting my photos and emptying the bin, it still says I have 9 GB of photos. In addition, I tried to click the settings box to convert all original photos to high quality and that trick still didnt work. Can somebody from Google photos clear out my space for photos - I dont need any of them and it shows me that there are no photos so please just empty my storage.

Answer:

https://myaccount.google.com/dashboard please review this link and find google photos or gmail or anything else that may be using storage


Answer:

You can check on https://one.google.com/storage whether storage is used by Drive, Gmail or Photos
On https://one.google.com/storage/management you can see which files use most storage in Photos, Drive and Gmail.
 
Storage used by Google Photos can be recovered:
  • By deleting files in Google Photos, but there are many complaints that it takes very long before the storage is recovered, if ever
  • The folder "Google Photos" in Google Drive starts using storage when the corresponding photos in Google Photos are deleted. Thus when you delete from Photos you may also have to delete the Google Photos folder in https://drive.google.com/drive/my-drive if you have one.
  • By using "Recover storage" on https://photos.google.com/settings. That will convert ALL (it's all or nothing) photos/videos to the free "High Quality". Save the ones you want to keep in original size somewhere else before you use this option.
  • By deleting unsupported videos on https://photos.google.com/unsupportedvideos (or via "Settings")
  • You can also check on https://get.google.com/albumarchive. There may be photos that are not shown in Google Photos, for example from Hangouts, which may use storage. 
To recover storage used by Drive or Gmail you must delete files. Note that the "Google Photos" folder in Drive may start using storage when the corresponding photos are deleted in Google Photos. Photos uploaded using Backup and sync on a computer may use storage in the computer section of Drive when they do not make it to Google Photos as "High Quality", for example unsupported RAW files. 


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Question: Vikash Kumar

Need my photo

Hi, Vikash Kumar 1279
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Did you delete your photos inadvertently & are now looking for how to recover those?
Neveretheless, photos do not get deleted spontaneously without any user-generated action.
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps&nbsp;
and run a scan for anything to recover.


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Question: How to get deleted photo by trash

Deleted photo restor form trash

Hi, Smart City
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Since you are using the term "Trash", are you looking to recover the photos through the web version of Google Photos on a desktop?
Knowing that will help in stating the specific steps.
 
 


Answer:

Hi, Smart City
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Since you are using the term "Trash", are you looking to recover the photos through the web version of Google Photos on a desktop?
Knowing that will help in stating the specific steps.
 
 


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Question: Is there a way to transfer all downloaded photos to a new email?

I currently have thousands of photos backed up in google photos under an email that will be deactiva…

I currently have thousands of photos backed up in google photos under an email that will be deactivated in a couple of months. Is there a way to get them all downloaded under a new email? Most of the pictures that are backed up are no longer on my phone, but I need to keep them for my job.

Answer:

 
use the link above to download your photos


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Question: Google Photo Size

I have deleted so many albums but still the space has not reduced Please check

Hi, Ram T 2706
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Your action of deleting photos to create space may be ineffective.

Google photos should occupy zero space for the activities up to 31st May 2021 if you have chosen to save the pics in High-Quality format.
 
To check what is occupying the space, you need to visit this link.https://one.google.com/storage/management
There, you will also find some tips on how to retrieve some of the storage space.
Follow those, but while doing so please ensure that you are not losing some critical data.
 
However, this link will show only the quantum of Original Quality photos & offer an option to delete those.
If you wish to convert these to quality, please visit https://photos.google.com/settings
That page will offer two options a) Purchase additional storage or b) Recover storage. 
The second option will offer to convert all original quality content to high-quality
Tap/click on that & then all the pictures in original quality will be converted to high-quality.


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Question: Deleted 1.6GB from Google acct on 16th April still getting message of storage capacity of 15GB full

Backup stopped despite making room by deleting numbers of photos to the tune of 1.6 GB on 16th April…

Backup stopped despite making room by deleting numbers of photos to the tune of 1.6 GB on 16th April 2021, but same is not updated in my GOOGLE account and continuously showing storage capacity full.

Answer:

Hi, Alok Mohan Pandeya
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Your action of deleting photos to create space may be ineffective.

Google photos should occupy zero space for the activities up to 31st May 2021 if you have chosen to save the pics in High-Quality format.
 
To check what is occupying the space, you need to visit this link.https://one.google.com/storage/management
There, you will also find some tips on how to retrieve some of the storage space.
Follow those, but while doing so please ensure that you are not losing some critical data.
 
However, this link will show only the quantum of Original Quality photos & offer an option to delete those.
If you wish to convert these to quality, please visit https://photos.google.com/settings
That page will offer two options a) Purchase additional storage or b) Recover storage. 
The second option will offer to convert all original quality content to high-quality
Tap/click on that & then all the pictures in original quality will be converted to high-quality.


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Question: i just subscribe 1 year of 100gb



achully i have suscribe 100GB 
amount have been debited from my account but can't able to backup my photos please sort this out as soon as possible

Answer:

Hi, CHRISTY CHACKO
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Has the extra storage reflected in your account now?
Nevertheless, since you have opted for a paid subscription, you can contact Google support. You will find the contact details on the Google 1 page.


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Question: Auto sync kashish all photos in 1 album

Sync all photos of kashish in 1 album

Hi, Mahavir Pershad
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Is Kashish the name of some person?


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Question: How do I access my sd card

I'm trying to view photos on sd card

Hi, James Pincelli
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The moment we move or save something on an SD card, the Google Photos app seeks permission to access that folder.
Even if you have ignored that message, the folder on the SD card should appear in the list that becomes visible in the library view.
Can you please look into that?


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