Tuesday, March 22, 2022

I to buy the Google one plan, I have paid 130 four times and 1300 one time yet no activation is done

Question: I to buy the Google one plan, I have paid 130 four times and 1300 one time yet no activation is done

I have tried making payments several time yet my account is not being activated and then I came to k…

I have tried making payments several time yet my account is not being activated and then I came to know a total of 1820 from both of my account has been deducted.

Answer:

Hello Piyush,
 
Welcome to the Google Photos Community,
 
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
 
 
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp
 
If you step through the options at you will see help articles.
 
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.
Regards,
 
Peter


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Question: Over 2000 photos not backing up? (iPhone)

I have backed up some of my photos on Google Photos, but it says the backup is complete when I still…

I have backed up some of my photos on Google Photos, but it says the backup is complete when I still have over 2000 photos saved on my device. I have freed up all the space I can using Google Photos, but my photos are still taking up 3Gb of storage on my phone. I would really like to get all of my photos backed up, any help would be greatly appreciated. Thank you!

Answer:



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Question: Phone app limiting visibility

A family shared an album with me. I can fully interact with it on a laptop (view, comment, add photo…

A family shared an album with me. I can fully interact with it on a laptop (view, comment, add photos). When on my Android I can only see photos from up to 2 months ago. Regardless of how I attempt to view the new photos (via notification prompt, navigating from my own Photos, etc.) I cannot see more recent photos. I also have not been able to add photos from my Android.

Answer:

Hi, Robin West 5421
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To view a shared album, can you please try viewing that through the sharing icon? You will find that icon near the three dots at the top right corner.
Once you tap on that, the pics will appear in reversed chronological order from bottom to top.
 
Nevertheless, you can always suggest some new feature through the help & feedback route.
Once a sufficient number of users request the same feature, that may become available later on.


Answer:

The only way to see the 3 dots is to already have the album open, and I don't see what you're describing in the menu that opens. It's not an issue of annoyance with scrolling. The new photos will not appear, no matter how much I scroll or search for them.

Answer:

Hi, Robin West 5421
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To make the explanation more clear, please see the screenshot below.
 
 


Answer:



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Question: Creating a photo book of my kids

Hello, How can I have Photos find my kid's photos to select the ones I want to put into a book? When…

Hello,
   How can I have Photos find my kid's photos to select the ones I want to put into a book?  When I click create a book, I don't see an option to find faces.

Answer:

Hi Jason,
 
>>>>  How can I have Photos find my kid's photos to select the ones I want to put into a book?  When I click create a book, I don't see an option to find faces.
 
Actually,  when out are ~in~ a specific person's face, there is an "Order book" selection, however, I don't really think that is the optimal way to create a book (because AI selects what IT likes and often you want to include more than one person in a book)..
 
 
I think it is better to go into the specific faces and then save the photos you want to include in the photobook into a temporary album.  Then rearrange the order the way you want them in the album.
Then click on the Shopping Cart and select photobook.
 
The advantage of staging the photos in an album is you can easily share your possible photos with other for review and it is easy to accumulate images over a period of time and then create a book.
 
Good luck,  Dougsap (volunteer Google Photos user)


Answer:

Hi Jason,
 
>>>>  How can I have Photos find my kid's photos to select the ones I want to put into a book?  When I click create a book, I don't see an option to find faces.
 
Actually,  when out are ~in~ a specific person's face, there is an "Order book" selection, however, I don't really think that is the optimal way to create a book (because AI selects what IT likes and often you want to include more than one person in a book)..
 
 
I think it is better to go into the specific faces and then save the photos you want to include in the photobook into a temporary album.  Then rearrange the order the way you want them in the album.
Then click on the Shopping Cart and select photobook.
 
The advantage of staging the photos in an album is you can easily share your possible photos with other for review and it is easy to accumulate images over a period of time and then create a book.
 
Good luck,  Dougsap (volunteer Google Photos user)


Answer:



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Question: My photo are not backup in my divce

I need latest photo and video

Hi, VINAY VINAY
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The Google Photos app backs up the pics to the cloud from the device & not the other way round.
 
Nevertheless, to bring back the pics to your phone's gallery, either, you can download photos one by one. Regrettably, there is no option to do so on a batch of photos.
 
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/;
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.
 
That will bring everything to your phone.


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Question: All hidden files





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Question: How do I get my photos out of Google map

I'm trying to get my photos back out of the Google map I can't find all my photos



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Question: Jan6th photo miss



Hi, VANI PAPPULA
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However. photos do not get deleted spontaneously without any user-initiated action.
Further, when we delete something from the phone, the sync action in the app removes it from the cloud also. The same action happens when we delete something in Google Photos, the app removes the matching content from the phone too.
 
Nevertheless, any deleted picture is retained in the bin for sixty days.
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
and run a scan for anything to recover.


Answer:



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Question: We want all frnds photos

All photos

Hi, Khet Rahena
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is unclear.
Do you want to have face grouping of all of your friends in the people & pet section?
Or, do you want to access the pics shared by your friends with you?
Can you please clarify?


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Question: Irshad m10

My old photos backup

Hi, Samsung Galaxy m10
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However. photos do not get deleted spontaneously without any user-initiated action.
Further, when we delete something from the phone, the sync action in the app removes it from the cloud also. The same action happens when we delete something in Google Photos, the app removes the matching content from the phone too.
 
Nevertheless, any deleted picture is retained in the bin for sixty days.
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
and run a scan for anything to recover.


Answer:

Hi, Samsung Galaxy m10
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However. photos do not get deleted spontaneously without any user-initiated action.
Further, when we delete something from the phone, the sync action in the app removes it from the cloud also. The same action happens when we delete something in Google Photos, the app removes the matching content from the phone too.
 
Nevertheless, any deleted picture is retained in the bin for sixty days.
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
and run a scan for anything to recover.


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Question: Sir plzzz help my photos very important sir hlep plzz🙏🙏

Sir my photos very very important sir plzzz help me sir🙏🙏

Hi, Sanju Suhan
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Did you delete your photos from the phone under the impression that everything is backed up?
However, when we delete something from the phone, the sync action in the app removes it from the cloud also. The same action happens when we delete something in Google Photos, the app removes the matching content from the phone too.
 
Nevertheless, any deleted picture is retained in the bin for sixty days.
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
and run a scan for anything to recover.


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Question: my photos arent in my google photos is there a way to get any of them back

ive had this account for a long time and remember there being alot of photos on there and they arent…

ive had this account for a long time and remember there being alot of photos on there  and they arent there anymore, ive had alot of my accounts loged out and stuff because of people getting into my stuff but im not sure, is there a way i could get any of the pictures or videos back that i had

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Question: Video goes blay

The visual of my video goes blank



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Question: Please help me to get my deleted videos back google

I try every thing watching video online how to get it back i mistekly deleted the video and it got p…

I try every thing watching video online how to get it back i mistekly deleted the video and it got permanently delete now right now i have to show that presentation video to my client please help me to recover the video

Answer:

Hi, Mugen Jin 8680
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
By "permanently deleted" do you mean you emptied the "Bin" in the phone app or "Trash" on the desktop?
Then that becomes an irreversible action.

Regretfully, once the Bin is emptied, there is no way to recover the video through google photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
and run a scan for anything to recover.


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Question: I have deleted some photos of Assam in 2018. How can I get it? Please help me

I tried many times to get the photos back in Google Drive and Google Photos but it didn't work

Hi, Bhaskar Chatterjee 503
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When we delete something from the phone, the sync action in the app removes it from the cloud also. The same action happens when we delete something in Google Photos, the app removes the matching content from the phone too.
 
Nevertheless, any deleted picture is retained in the bin for sixty days.
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
and run a scan for anything to recover.


Answer:



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Question: I deleted a photo and cant find it in recycle bin and need to recover it

Need a deleted photo from my drive

Hi, Muthulakshmi N
 
Welcome to Google Photos Community Support Forum & thanks for your query.
When we delete something from the phone, the sync action in the app removes it from the cloud also. The same action happens when we delete something in Google Photos, the app removes the matching content from the phone too.
 
Nevertheless, any deleted picture is retained in the bin for sixty days. However, since now you are not finding anything in the bin, that means your delete action has crossed sixty days.
Then, regretfully, there is no way to recover anything through Google Photos.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
and run a scan for anything to recover.


Answer:



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Question: I need to find back some deleted emails



Hi, Jermaine Warren
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Any deleted email is retained in the trash for thirty days. Have you tried looking into that?
Nevertheless, for further help, I suggest you contact the Gmail support forum.


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Question: When I start service on a new phone, can I still One Drive upload photos on the deactivated phone?

When I start service on a new phone, can I still One Drive upload photos on the deactivated phone? I…

When I start service on a new phone, can I still One Drive upload photos on the deactivated phone? I'd like to be able to continue uploading to One Drive photos already on my old Pixel 3a after I activate my new Pixel 4a.

Answer:



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Question: Want to dimerged 2 people

By mistake merged two different people

Hi, Kashish Choithani
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, there is no undo option for demerging any mistakenly merged persons.
You need to do that manually one by one.


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Question: How to store all photos into my SD card

I want to store all my photos to be in SD card storage to save storage space in Google photos

Hello Dr Sowmya Munugoti,
 
Moving photos to the SD card does not save storage space in Google Photos.
 
It only saves the internal space on your device and here is the way it works.
  1. Open Google Photos
  2. Tab Library
  3. Tap the desired folder under Photos on device
  4. Select photos by long pressing then tap others after the tick confirms the first selection
    • You can also long press and stroke down to select a batch
  5. Tap the 3 dot menu top right
  6. Tap Move to folder
  7. Tap New SD folder, type a folder name then tap Create
Note that if the photos are backed up to Google Photos this will not remove them from the Photos view and even if the new folder is not selected for Backup & sync any contents will still be deleted if deleted using the Google Photos app or Google Photos on the web..
 
You should also have a setting in your camera app which saves new photos to the SD card.
 
Regards,
 
Peter


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Question: This app not showing in my phone

This app missing my mobile phone

Hi, Vishal Mathur
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To find the Google Photos app, you need to search the app gallery.
Sometimes, the phone manufacturer clubs all the Google apps in a single folder on the home screen. Have you looked into that.
Even then, if you do not find the app, please arrange to install that through the Play store. If the app is already there, you will see an option to open that directly.


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Question: The app says X Gb cleanedup from local storage but when I check my storage I don't find any changes

Space not recovered from my OnePlus 5T after data clean up

Hi, kjaj
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Your action of deleting photos to create space may be ineffective.

Google photos should occupy zero space for the activities up to 31st May 2021 if you have chosen to save the pics in High-Quality format.
 
To check what is occupying the space, you need to visit this link.https://one.google.com/storage/management
There, you will also find some tips on how to retrieve some of the storage space.
Follow those, but while doing so please ensure that you are not losing some critical data.
 
However, this link will show only the quantum of Original Quality photos & offer an option to delete those.
If you wish to convert these to quality, please visit https://photos.google.com/settings
That page will offer two options a) Purchase additional storage or b) Recover storage. 
The second option will offer to convert all original quality content to high-quality
Tap/click on that & then all the pictures in original quality will be converted to high-quality.


Answer:

Updated the question, it seemed a little unclear before .
So I backed up all my images, more than 10gb, from my device using Google photos but even after space recovery, I do not find any gains in my storage.


Answer:

Hi,  kjaj
 
Thanks for your reply
 
Did you use the free up space option?


Answer:

Hi,  kjaj
 
Thanks for your reply
 
Can you please tap the "Free up space" option once again & see how much freeing the app is offering now?
 
The app may not have performed any freeing activity if the device memory has little space.


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Question: What I do na

New photos

Hi, Ojua Angela
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is unclear.
Can you please provide some more details of what are you looking for in new photos?


Answer:

Hi, Ojua Angela
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is unclear.
Can you please provide some more details of what are you looking for in new photos?


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Question: Is there a way to automatically backup my photos to my computer?

Since Google stopped syncing between Drive and Google, I cannot find a simple way to have my photos …

Since Google stopped syncing between Drive and Google, I cannot find a simple way to have my photos from Google Photos backed up to my computer (PC).  I like to have copies of all my pictures on my computer and do not want to have to manually download them all the time.
Is there a way to do this?
Thanks :)

Answer:

Hello Theresa Baker,
 
For new photos taken on mobile I have the OneDrive app installed with settings to upload new photos to the OneDrive cloud where they go into the camera roll. I have the camera roll synced to my HD where I manually move them to add to my photo archive.
 
Moving them deletes from OneDrive where they are stored in the recycle folder for 30 days.
Deleting from OneDrive does not delete from the mobile device.
Deleting from the mobile device does not delete from OneDrive
 
The photos are backed up to Google Photos as normal and I am using OneDrive because it is part of Windows, but Dropbox also works,
 
Regards,
Peter


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Question: My sims card says its ejected now but its still in phone and my important apps are gone....

I was trying to make more space by backing up my photos etc from sims card to email address. But i g…

I was trying to make more space by backing up my photos etc from sims card to email address. But i guess i accidentally pushed the wrong thing an i somehow messed it all up.it now says that my sims has been ejected and needs to be mounted again but its never been taken out, i was on my google one account when this happened also, and then i noticed my facebook app, instagram app, zedge app, and two more are gone from my phone and those were my life! How do i get those back again and my accounts just like everything was before or is it hopeless? Please help me. Im hoping i dont have to factory reset my phone. Please email me back ASAP with an answer hopefully.
My email is....cheribwitch2.0@gmail.com
              Thanks so much, Cheryl B. 🌷🌴🌹

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Question: When I shared an album they can only see one of the 211 photos. How do I share the entire album?

I copied the link and shared it with folks and they can only see one of the 211 photos in my album.

@ Beth Anne Willett
"I copied the link and shared it, and they can only see one of the photos in my album."
Depends which link you shared. You should not copy the URL from the browser address bar, but:
  • click the "Share icon" > "Create link"  or  "Copy link" (if there is one created already
  • or go to 3-dots > Options and activate "Link sharing\

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    Question: Screenshot........I cant screenshot by pressing volume down and power button for some reason......an

    I tried swipe.....I've tried power and volume down together

    Hi, carl anderson 5851
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    However, regretfully, your query is not related to any feature in the Google Photos app.

    I suggest, you please look into the documentation provided by your phone's manufacturer.


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    Question: I used to be able to identify plant types with a photo. I am not able to do that now. Do you know oy

    Identify plants



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    Question: Video editing on Google photos

    I want to 1. Delete a section of my video. 2. Add another short video on to this one as a tail

    Hi, Chateau Relaxo
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    The video editor in the Google Photos app allows trimming from both the leading & trailing ends.
    To remove some middle portion, you will have to use the following strategy.
    First, delete the frames from the leading end including the unwanted middle ones. Save that as one file.
    Next, delete the frames from the trailing end once again including the middle ones. Save that as a second file
    Now join these through the movie option, including the third short video
    That will provide you with the required assembly of a new video.


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    Question: Archived photos

    Where are archived photos stored. Is it stored on my Google cloud?

    Hi, Teresa Bledsoe
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    Yes, the archived photos also remain on the cloud.
    To view those, please tap the library option & then the text Archive in the second row from top.


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    Question: My Android photo backup has grown for days and is far larger than my photo folders

    For the first time, I started the Google photo backup 4 days ago on my android. The backup is still …

    For the first time, I started the Google photo backup 4 days ago on my android. The backup is still running and over 20G. The total size of my photo folders is 4.7G. I am using the "original quality" setting.

    Answer:



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    Question: Why can I only post one picture on my news feed of Facebook where before I could post multiples

    Post More than one picture from my gallery of photos Just 3 weeks ago I could post multiples

    Hi, Michele Mcguire
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    That functionality hasn't changed anyway. Can you please share the error message that you get when you select multiple pics, tap the share icon & select the Facebook app?


    Answer:

    It's not that I get an error message It's just open my gallery of photos checkmark a picture which should have been numbered one then I could keep going check mark another to another three etc Now its just one check with no number and that's all I get to choose from,Sri it's th e best I can explain & only thru FB no pressure blem sending multiples through private messages...TU

    Answer:

    Hi,  Michele Mcguire
     
    Thanks for your reply
     
    If I understand your problem correctly, this is something happening.
    When you open the photos tab in the app & long press any picture, that one should get selected & small circles should appear on the rest all to enable further selection.
    Somehow that's not happening & the app is not offering you to select more pictures.
    Is that correct?
    If so, as a first step, I suggest you clear both the cached & stored data of the app through the settings on your phone & then check whether that makes any improvement.


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    Question: Adjust animation speed

    Love that Google photos makes it EZ to create animations using multiple photos . .but why do I have …

    Love that Google photos makes it EZ to create animations using multiple photos .   .but why do I have to use 3rd party app just 2 adjust speed?!
    That feature should B built in 
    Google, plz fix. Thanks 😊

    Answer:

    Hi, ant man
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    To create the animation, can you please try the Movie option instead of Animations.
    The former gives more control over the duration for which we can have a picture visible.


    Answer:



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    Question: I'm not able to delete photo's and videos

    I went to SD card settings and go to more option but there I couldn't find anything to change settin…

    Hi, Navya r
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    However, can you please inform whether you are using a dual sim phone with parallel apps?
    That information will help in understanding the problem.


    Answer:



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    Question: Unable to download some video in phone 📱





    ====================End Question=====================


    Question: How can I put a lock on a folder that is very personal?

    I dont know what to do sobothers can not see this folder

    Hi, Jaimi Lafollette
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    Regretfully, the Google Photos app doesn't provide any means to lock a folder.
    You can archive some pics. However, those will still appear in the album views or searches.
    Nevertheless, you can suggest that feature through the help & feedback route.
    Once a sufficient number of users request the same feature, that may become available later on.


    Answer:



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    Question: Voice is not coming in tandav video



    Hi, Subhashit Pathak
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    Possibly, you are trying to view some copyrighted content.
    That may not be in the right format.


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    Question: Volume ( For videos audio is not coming may i know the reason please)

    I'm not getting audio for videos.



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    Question: How do I edit and add to a photo book that I have previously purchased?

    I made a photo book and had it shipped. Now I would like to add more photos to the same photo book a…

    I made a photo book and had it shipped. Now I would like to add more photos to the same photo book and have it shipped again. I don't see that as an option. Only that I can order an identical book.

    Answer:

    If you scroll all the way to the bottom of the Photo Books page, there is a Past Orders section. Click on your book to view the order, then click Order Again. It will take you into Edit mode so you can make changes to the book before placing another order.


    Answer:

    If you scroll all the way to the bottom of the Photo Books page, there is a Past Orders section. Click on your book to view the order, then click Order Again. It will take you into Edit mode so you can make changes to the book before placing another order.


    Answer:



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    Question: Himy poto and video delete plij baikp

    3/5/2021 taim 2.00 pij baap my poto nad video

    Hi, Solanki Hitesh
     
    Welcome to Google Photos Community Support Forum & thanks for your query.
     
    Sorry to note your are not finding your pictures.
     
    However. photos do not get deleted spontaneously without any user-initiated action.
    Further, when we delete something from the phone, the sync action in the app removes it from the cloud also. The same action happens when we delete something in Google Photos, the app removes the matching content from the phone too.
     
    Nevertheless, any deleted picture is retained in the bin for sixty days.
     
    If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
     
    However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
     
    However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&amp;c=apps;
    and run a scan for anything to recover.


    Answer:



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