Wednesday, March 23, 2022

I need in my account no access to d phone or emails is there some other personal day way

Question: I need in my account no access to d phone or emails is there some other personal day way



Hello there,

This forum is for the Google Photos product. I suggest you try raising your issue in the Gmail Help Forum where the community also deals with account related issues and will be better equipped to assist you. 

In the meantime you may wish to try this interactive troubleshooter for Google Account sign-in issues, and visit the Google Safety Center for further advice.


Sandie

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Question: How do you sign & date a screenshot?

I've tried editing it from gallery, but still can't seem to do it.

This is not possible in Google Photos, there are a lot of other apps out there that allow you to write on photos though I'm not familiar with any particular ones to recommend.


Answer:

Google Snapseed will do because it has a Txt-option under Tools and it can open pictures stored in the screenshot folder directly. 
If the screenshots are available in Google Photos only, you should open an individual one and then you can choose Edit in > Snapseed under the 3 dots. The result will be stored in the Snapseed folder, but can be uploaded to Google Photos from there if you open that folder in the Album-page of the Google Photos app. 

You may need only a part of the screenshot by some cropping away technical borders and that can be done by using the croppingtool before texting. 

Snapseed can be installed from the Playstore for free and is safe.


Answer:

This is not possible in Google Photos, there are a lot of other apps out there that allow you to write on photos though I'm not familiar with any particular ones to recommend.


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Question: I'm unable to download my video.

I'm unable to download my video to the gallery



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Question: How to download images and videos back into device when used Free up the device space option?

I have used Free up device space option after which all the media from my phone has been deleted but…

I have used Free up device space option after which all the media from my phone has been deleted but backed up in Google photos app. How do I download all the media back into my device?

Answer:

Hi, Shreyans Jain 6563
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To bring back the pics to your phone's gallery, either, you can download photos one by one. Regrettably, there is no option to do so on a batch of photos.
 
Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.
However, the local folder structure can not be restored.
To do so, there is no requirement to join Google One, the option is available to everyone.
However, the method may not be effective to recover something when the count is more than two hundred.
 
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/;
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.
 
That will bring everything to your phone.
 


Answer:

Hi, Shreyans Jain 6563
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
To bring back the pics to your phone's gallery, either, you can download photos one by one. Regrettably, there is no option to do so on a batch of photos.
 
Alternatively, you can install the Google One app there is a one time option to restore up to two hundred most recent photos to the device.
However, the local folder structure can not be restored.
To do so, there is no requirement to join Google One, the option is available to everyone.
However, the method may not be effective to recover something when the count is more than two hundred.
 
Or, you can arrange for a bulk download by visiting the link https://takeout.google.com/;
Select the Google Photos app for data download.
Once the file is ready, you will get an email. Access that & unzip all the attachments into your phone's gallery.
 
That will bring everything to your phone.
 


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Question: Why can't I view most of my pictures and videos



@Mary
Google does not change pictures - did you check on your private site at photos.google.com? 
Or in a normal gallery like Google Gallery Go or Google Files? 
Very hard to guess what can be wrong with your device.


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Question: When i try to edit my photos it appears to be dark the picture itself

Edit

Sorry, but this is no normal camera-picture and I don't see what is wrong with it? 
So be more clear. 
No Google here - just stupid volonteers :-)


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Question: Lost my photos on GPhotos after restore my iPhone

Hello community, My iPhone crashed and I restored it. To my surprise, some Google Photos just disapp…

Hello community,

My iPhone crashed and I restored it. To my surprise, some Google Photos just disappear after this process. The photos were on the cloud because I was accessing them from other devices(web, desktop). 
The photos are not in the trash or anywhere on google photos, just vanished.
Anybody can help me?

Best,
Alysson

Answer:

@Allyson
No logical explanation possible, unless for a few very recent movies which still had a processing status. 
Sorry - no Google here :-)


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Question: Images permanently deleted

Deleted photos from trash permanently

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: How will i be able to recover permanently deleted photos on google photos ?

Today i downloaded google photos for the first time and i wasnt sure about how it operates. I mistak…

Today i downloaded google photos for the first time and i wasnt sure about how it operates. I mistakenly deleted some photos and even cleared from the bin thinking that even if i delete it from google photos i will still be able to view them on phone gallery. But unfortunately photos got deleted from there tooo. Now i would like to know how i will get those photos back. Please help

Answer:

Hi, Divya Shirodkar 2049
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Nevertheless, when you tap the delete icon in the Google Photos app, a warning appears telling you what will happen if you proceed. On your phone, that message asks, "Remove from Google account & synced devices?"
 
When you attempt to manually empty the trash/bin in Google Photos, another warning appears that explains the consequences of permanently deleting those pictures and videos. 
If you choose to proceed anyway, there is nothing that any of the volunteers in this forum can do to help you recover your pictures.
 
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;
and run a scan for anything to recover.


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Question: Recover photo from bin

I have deleted photos and videos last night from Google photos bin folder i want to recover it

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: My phone screen goes black as i tap on edit button

Whenever I tap on edit button after few seconds my phone screen goes black I've already reported thi…



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Question: Photo recover 1 years ago

Recover photo from 1 years ago

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: I have deleted my photos and i want to recover them

Recover my photos

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: Can I save my photos and videos from this device to my smart tv

Free up some space on my phone.id like to put my photos and videos on to my smart tv so I'll have mo…



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Question: Hello, I tray to pay a spase on google and i got the massage, google temporary hold . Can you help

Tray to pay space on google



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Question: can i unback my photos to free up space?

UNBACK MY PHOTOS TF



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Question: pk wtsp no

i lost contact that sent me photos



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Question: Can I save video ( in error)!as photo

Cannot save or copy as a photo what my husband mistakedly shot as video

Hi, bonnie williams
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The video editor in Google Photos allows to extract frames.
Tap to open the video.
Tap once again to reveal the controls.
Tap the edit symbol.
That will reveal a series of frames below the video as visible in the screenshot below.
Move the vertical slider in the middle to preview the frames. Once you get the right shot, tap on "Export frame".
The editor will save that frame as a photo.


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Question: FIND LOST PHOTOS

I had XiaomiRedmi Note 7. Photos were in Gallery only. Lost phone. Someone who found it used reset o…

I had  XiaomiRedmi Note 7. Photos were in Gallery only. Lost phone.  Someone who found it  used reset option and my profile was lost.  Is it possible to restore photos I had ? Very important for me photos

Answer:

Hi,
Here is an article about finding missing photos & videos. Maybe that will help you.
 
Regards,


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Question: How do I combine 2 photos into 1 as a collage?

Trying to combine 2 photos into 1 as a collage.

Hello Sla,

Make animations & collages
An animation is a group of photos put together to create a photo of a moving subject. A collage is a group of photos combined into one photo.
 
  1. On your iPhone or iPad, open the Google Photos app .
  2. Sign in to your Google Account.
  3. At the bottom, tap Library  Utilities.
  4. Under Create New, choose Animation or Collage.
  5. Choose the photos to add to your animation or collage.
  6. At the top right, tap Create.
 

Hope this helps.
Thanks.


Answer:

Hello Sla,

Make animations & collages
An animation is a group of photos put together to create a photo of a moving subject. A collage is a group of photos combined into one photo.
 
  1. On your iPhone or iPad, open the Google Photos app .
  2. Sign in to your Google Account.
  3. At the bottom, tap Library  Utilities.
  4. Under Create New, choose Animation or Collage.
  5. Choose the photos to add to your animation or collage.
  6. At the top right, tap Create.
 

Hope this helps.
Thanks.


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Question: Sharemepic

Photos and vedios

Hi, Hema Priya 6618
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is unclear.
Do you want to share photos & videos with someone?
Are you not getting any options when you tap the share symbol < ?


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Question: Why can't my computer see the files on my pixel so I can move them?

Computer can't see pixel files

Hi, Donna Bullard
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When we connect the phone to computer via USB, the notification panel flashes a message displaying various options. Select the option "File transfer/Android auto" then the explorer will start displaying the files on the phone.


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Question: Took pictures on my pixel 4a and after I moved them to a new folder they are no longer in time order

How do I unscramble my pics??



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Question: Photo to convert PDF file

Photo to convert PDF file

Hi, kc siva
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
I understand you want to print a photo through the web version possibly on a desktop,
You can print the photo as PDF through the right click option.
However, if you want to convert that as a full page PDF, then you need to download the photo & then use some web utility to convert the JPEG image into PDF.


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Question: Hello. I need to recover all my files that I deleted from trash. Can you help me?

Hello. I need to recover all my files that I deleted from trash. Can you help me?

Hi,
If you have a question about recovering deleted photos/videos on Google Photos :
 
Please check in the Google Photos trash, maybe there are the photos/videos you are looking for. (Open Google Photos --> Trash)
If the photos/videos are permanently deleted, I think you cannot restore them. 
 
Regards,


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Question: I need to remove a photo I mistakenly added to an album. This option used to be available.

I want to remove a photo that I mistakenly added to an album. It used to be an option but now no lon…

I want to remove a photo that I mistakenly added to an album. It used to be an option but now no longer available. Please restore this option. Thank you.

Answer:

Hi Lynn Ying,
 
>>>>  I want to remove a photo that I mistakenly added to an album. It used to be an option but now no longer available. Please restore this option. Thank you.
 
The option is still there.. In the iOS app.. go to the specific image in the album.. tap the 3 dot menu...scroll the options (like Edit, Add to album, Download...) to the right and you will see "Remove from album".
 
Good luck,  Dougsap (volunteer Google Photos user)


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Question: When I delete my photo or video from Google photos why that all are deleted from my phone gallary ?

When I delete my photo and video from Google photos why that all are deleted from my gallery?

Hi, Sunil Kumar 7431
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
That happens because of the "Sync" functionality in the app.
Sync means that your photo library stays consistent across all devices that are signed in to your account with Google Photos.
 For example, deleting a photo from one device will delete it from everywhere, and editing a photo on the web will edit the photo on the original device.


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Question: How can I tell of a photo was taken from my device or sent to my device?

I have pictures from my child saved on my phone. I am trying to determine if they were at this place…

I have pictures from my child saved on my phone.  I am trying to determine if they were at this place or if these pictures were sent to them. I already tried a google photo reverse search, but that is only for intertnet pictures.

Answer:

If the photo is in Google Photos, you can swipe up to see the image info which will include the camera make/model and location taken if these pieces of info are available on the file itself. Photos taken with the phone camera definitely will have the camera info and may have the location depending on your settings, photos downloaded from a website probably won't have either of these.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

If the photo is in Google Photos, you can swipe up to see the image info which will include the camera make/model and location taken if these pieces of info are available on the file itself. Photos taken with the phone camera definitely will have the camera info and may have the location depending on your settings, photos downloaded from a website probably won't have either of these.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: Google 1 not taking my payment and the money is on my card!

To pay my google 1 account!

Hi,
I am just a Google Drive user, so I can't help you with your issue.
However, here is a link to a help article that will maybe help you:
If that still does not help, you can maybe use the "Contact us" button at the bottom of that page.
Regards,


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Question: Can we Transfer Photos from a account to another account in the device

I want to Transfer my photos from my Other account to my personal account

@Sirish
If that "other account" is not shared with a partner, you can setup both account as partners temporarily. 
Take at least a week to give Google enough time. 
If that "other account" is not use for any other personal activities at Google, it can be skipped after breaking the partnership. 
Good luck

PS: albums are not "copied".


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Question: Google Photos syncs duplicate images on my iPad Pro from Apple Photos

Since April 2019, the Google Photos app on my iPad Pro has started automatically syncing duplicates …

Since April 2019, the Google Photos app on my iPad Pro has started automatically syncing duplicates of my images taken with my iPhone. It did not do this before, and was working fine; I have not changed any settings on any of my devices. There are no duplicate photos on my iPhone or iMac in either the Apple Photos app or the Goggle Photos app. And there are no duplicate photos on my iPad's Apple Photos app. Just on the Google Photos app! How do I stop the Google Photos app on my iPad from syncing duplicate photos??

Answer:

Hi Rebecca, is what you are seeing similar to https://support.google.com/photos/thread/10675904 


Answer:

Thanks for pointing out that others are experiencing the identical problem. Much appreciated. But while others have the same problem that I have, there seems to be no solution to it yet! From the posted comments, It appears that it is a bug in the Google Photos app on the iPad. So is Google working on fixing it? It's not clear.

Answer:

Yes, Google is working on a fix, but in the mean time turning off Photo Stream appears to be a temporary workaround if the duplicates are causing problems.


Answer:

Yes, I did try this work around already. While it did eliminate all of the dupes in the Photos section of Google since April 2019, it also messed up the web albums I had newly created through Google Photos using my recent iPhone photos that had been synced to Google Photos—there were a few blank images scattered in each of the web albums! I have no idea why. I turned Photo Stream back on again, and the web albums repopulated as normal without any blanks. Does anyone know why this happened? Seems like it shouldn't. I guess I will have to live with the dupes until Google comes up with a permanent solution....

Answer:

It sounds like you have used the duplicates when creating the album, which might cause problems later once a fix has been applied as those copies will possibly disappear.  Photo Stream appears to be a temporary method of giving access to low resolution copies of the photos to other devices, is there a reason why it is needed in parallel with Google Photos?

Answer:

Thanks for your comments. Although your explanation sounds reasonable, I double checked one photo in a recent web album that I am positive was blank when I turned off Photo Stream, and then repopulated when I turned Photo Stream back on, and it was NOT the dupe version that I had used when originally creating the web album. 
Regarding your last question, I am not sure what you are asking. Could you restate the question another way? (When I create a web album via my iPad Pro using the Google Photos app on my iPad Pro,  I always use the image in the Photos section of the Google Photos app. When I got my iPad Pro about a year ago, which was an upgrade to my previous iPad, I simply used the same settings I had always always used, namely, turning ON Photo Stream in iCloud; this is also the same setting I have always used on my iPhone).


Answer:

Basically I am asking if you need it. From reading the Apple support article at https://support.apple.com/en-gb/HT201317  new accounts don't have access to photo stream and I don't understand why it is needed alongside Google Photos. Just wondering if you know what it does for you which can't be done using Google Photos

Answer:

Thanks again for your comments. I didn't realize new users don't have access to Photo Stream. And I agree with what you are saying about how Photo Stream appears to be superfluous to Google Photos. However, I am in a bind at this point; I don't know what to do  except to wait for the Google fix. I am in a bind because if I turn off Photo Stream, as I said, photos disappear from my new web albums. Therefore, I have to keep it on. Do you have any suggestions, then, as to what I should do and how to fix this if I turn off Photo Stream? I am open to your thoughts. I have always had Photo Stream turned on and there have never been dupes before, so it's never been a problem.
💥Oh—and Google Photos issued an Apple update yesterday, version 4.22, which I did download on my iPhone (but not my iPad yet). It is absolutely terrible! For the first time in the many years I've been using the Google Photos app, this update constantly causes the app to CRASH! The app is now totally unusable. Is Google Photos aware of this?? Is it going to be fixed soon?


Answer:

It's a difficult one regarding Photo Stream, it could take days or months, we have no way of knowing. It is even possible that any fix applied will blank the same photos which disappear when you turn it off.  I would be tempted to turn Photo Stream off, remove any blanks from the albums and try to pick them from the camera roll again.
 
 4.22 is running OK on my iPad and I haven't seen any reports yet. The usual recommendations are to delete the app and re-install although I would try removing Photo Stream first to see if it makes any difference.


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Question: It wont let me free up space, i press the button and it doesnt work

I've uninstall the app and it still doesnt work

@Dariane
Free-up space removes all files from your gallery and nobody wants that. 
But without the Google app logged-in and operating normally, free-up space never can work. 
Sorry, such situations are too unclear.


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Question: We upload my Raw file google photos and free up my device memory so plz recover my orignal raw file

We just uplaod my Raw file in google photos and we chose the higher quality resulation and we free u…

We just uplaod my Raw file in google photos and we chose the higher quality resulation and we free up space my device memory and we just want to my raw file orignal backupplz help me

Answer:

Duplicate question already answered at https://support.google.com/photos/thread/109542835
Use Gmail to get noitified please.


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Question: I wanted to know how I could free up space I don't have enough media but in storage it says 11.4gb

I tried to backing up my media and deleting some of them but it still says 11.4gb used in storage se…

Hi,
 
Here you can see your storage details:
 
Here you can see large items:
 
Maybe that will help you.
Regards,


Answer:

Hi,
 
Here you can see your storage details:
 
Here you can see large items:
 
Maybe that will help you.
Regards,


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Question: video plays back superfast

how do I get my sonim xp8 to stop using the delay on the camera and stop playing my videos super fas…



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Question: Google premade animations are missing

I had a notification that Google created an animation out of my photos for me. I can't find them now…



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Question: I have get into a folder in the library.

Every time I try to get into my Skype Folder, photos crashes. This is stopping me from view and movi…

Every time I try to get into my Skype Folder, photos crashes. This is stopping me from view and moving the photos inside it. I don't have much space on my phone, which might be the issue. Has this happened before? What works to get the photos out and into other folders on a storage card?

Answer:

Use Google Files if you want to move files to an sd-card. You can't move folder, because they often are coupled to the operation of some app like Skype. 

PS: usually social media folder also contain a lot of garbage which can be not compatible with Google Photos and that maybe the reason for its crashing. But having less free space is murdering every good operation for all serious apps.


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Question: during the process of adding changes the image is not visible

adding changes to an image



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Question: My photos and videos are not getting backed up even after buying extra storage

I have tried to backup my photos and videos but I'm unable to do so even after buying space for a ye…

What error you're facing ? Can you elaborate on that.

Please take a look at the below information.


Check your back up status
  1. On your Android phone or tablet, open the Google Photos app .
  2. At the top right, tap your account profile photo or initial. Look for one of the following messages:
    • Backup complete:  Your upload is complete and you have no more items waiting to back up
    • Backup is off:  Backup and sync is turned off. To turn on backup, tap Turn on backup.
    • Backing up: Your photos and videos are currently backing up. You'll also find the number of items remaining.
    • Preparing backup or Getting ready to back up: Your photos and videos are getting ready to back up.
    • Waiting for connection  or Waiting for Wi-Fi:  Change your settings or connect to a Wi-Fi or mobile network.
If it still doesn't backup you can take a look at the below link for detailed information and let us know how it goes.

https://support.google.com/photos/answer/6174018?hl=en&co=GENIE.Platform=Android



Thanks


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Question: Increased storage usage after deleting photos

I have been deleting photos from Google photos for weeks now. Everytime I do it my storage usage goe…

I have been deleting photos from Google photos for weeks now.  Everytime I do it my storage usage goes up.  

I just realized that the photos I have deleted are still technically in my storage.  Is there a way for me to psynch storage and photos in a way that deletes all the deleted photos from storage?

Does that make sense?  It barely makes sense in my own head.

Answer:

Hello Ryan,
 
The 15GB limit is shared between Gmail, Google Drive, and Google Photos please check at https://one.google.com/storage to see which of those 3 are using storage.
<Example screenshot online>
Sometimes deleting photos simply transfers the storage to Drive.
  • If you use the desktop Backup and Sync the storage could be transferring to Drive
  • If you have a legacy Google Photos folder in Drive the storage could be transferring
 
Regards,
 
Peter


Answer:

Turns out my photos were also backing up to Google drive and as I deleted photos that were free storage they were seen as new storage in drive.  Once deleted from drive everything got better.

Answer:

Hello Ryan,
 
The 15GB limit is shared between Gmail, Google Drive, and Google Photos please check at https://one.google.com/storage to see which of those 3 are using storage.
<Example screenshot online>
Sometimes deleting photos simply transfers the storage to Drive.
  • If you use the desktop Backup and Sync the storage could be transferring to Drive
  • If you have a legacy Google Photos folder in Drive the storage could be transferring
 
Regards,
 
Peter


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