Sunday, March 20, 2022

I have updated storage for my gmail account but still my photos are not getting backedup onthe same

Question: I have updated storage for my gmail account but still my photos are not getting backedup onthe same

I have no info on this.. I just purchased the space and yet no back up happened on the email I'd.

Hi, Vinita Sharma 3852
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
There can be multiple reasons because of which the backup gets stuck.
Usually, we come to know the reason after seeing the status of the backup on tap to the profile icon.
Can you please include a screenshot of that screen?
That will help in understanding the cause of the problem.


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Question: Sync certain folders without syncing camera folder

Hello, I have tons of photos in my camera folder and I don't want to sync them, instead I want to sy…

Hello,
I have tons of photos in my camera folder and I don't want to sync them, instead I want to sync other folders with much fewer photos.
My Problem is, there is no option how I can stop google photos from syncing the camera folder.

Best regards

Answer:

Hi, Lizz4rd
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The camera folder gets included in sync by default.
There are some intricate methods to stop the uploading of the pictures through the Camera folder. However, then you will not be able to view the camera shots through any gallery app.
 
Instead of that, I suggest you deactivate the backup & sync temporarily.
Next, move all your captured shots to some folder which you have not included in the backup action.
Once done, you can resume the backup.


Answer:

Hi, Lizz4rd
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The camera folder gets included in sync by default.
There are some intricate methods to stop the uploading of the pictures through the Camera folder. However, then you will not be able to view the camera shots through any gallery app.
 
Instead of that, I suggest you deactivate the backup & sync temporarily.
Next, move all your captured shots to some folder which you have not included in the backup action.
Once done, you can resume the backup.


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Question: Camera massively distorts face in portrait mode

When I try to take a selfie and then view it in the pictures part of the app, the picture processes …

When I try to take a selfie and then view it in the pictures part of the app, the picture processes and then distorts my face by making it balloon up in the center. You can see the problem occurring in real time because it takes a second for the app to process the photo, and the end result just looks horrible and unrealistic. The photos are so bad that it makes the front camera unusable. This has been happening for months, and I'm sick of waiting for an update to fix it without me saying something. Please fix this!

Answer:

Hi, Meghan12345
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to any feature in the Google Photos app.
You may have to seek help either from the developer of the camera app or the manufacturer of your phone.


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Question: Permanently deleted photos

Please restore my photos they are very very important

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: How to make slow motion video of downloaded video

I'm trying to make slow motion video of downloaded video

Hi Aman,
 
Google Photos doesn't directly support this feature, so you need a third-party video editing app.


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How to transfer photos from one file to another

I need to add all photos to be saved under one name.. how can I do that

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

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Question: How to stop video uploading.. There is no option to stop the video upload. My data draining quickly.

There is no option to turn off video upload in the new version. Mobile data is quickly depleted when…

There is no option to turn off video upload in the new version.  Mobile data is quickly depleted when bqckup is turned on. This is because of the large size of the video being uploaded. So the phone heats up quickly. How to fix this

Answer:

Hi, Anand Thirunellai
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
When backup & sync is on, the Google Photos app doesn't differentiate between a photo or video & everything gets uploaded.
However, you can try the following.
Disable backup & sync for some time.
Using any file explorer app, move the video to some folder which you have deselected from backup
Once done, turn on the backup & sync.


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Question: How do I take a goggle account off the phone

My girl keeps putting her account first and looking at all my stuff

Hello Howard,

Welcome to the Google Photos Help Community.

Unfortunately, we might be of a little help as this forum focuses on Google Photos and its related issues. However, to remove Google Account, please follow the below steps:
  1. Open your device's Settings app.
  2. Under "Accounts," touch Google and then the account you want to remove.
  3. Touch the Menu icon in the top right corner of the screen.
  4. Touch Remove account.
Let me know if you have any other questions.

Best,
Sonya


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Question: Automatically identifying duplicates

I have thousands of duplicate photos and I am looking for the fastest and safest way to delete the l…

Google photos automatically detect and prevent duplicate backup. In the event that the metadata of duplicate photos is the same, it will not be uploaded.
 
Unfortunately, there is no feature to scan & detect existing duplicated photos. Please send a feature request through feedback from the app 
 


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Question: I need my old photos and videos

Please recover my All videos and photos

Hi, himansu sekhar aamant
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Did you delete the photos and videos on your phone inadvertently?
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
 
Nevertheless, any deleted picture is retained in the bin for sixty days,
 
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
 
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.


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Question: Whats App images

Gouse images

Hi, BOYA RAANAA SUBHASH
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you clarify the following?
Aren't you able to see the WhatsApp images?
Or, are the pics not getting backed up?
Or, do you wish to stop the backup of WhatApp images?


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Question: From The past Few days Im unable to open my Google photos Its showing Unable to open The googlephoto

I was facing problem regarding Google photos its being stopped I cant use the app from the past few …

I was facing problem regarding Google photos its being stopped I cant use the app from the past few days and I have important Photos in this please solve My issue As soon as possible

Answer:

Hi, Ravikanti Sripriya
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Sorry to note you can't access your photos collection through the Google Photos app.
Can you try to do so through another route?

Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.
If that works, please inform. That will help in deciding the further course of action.


Answer:

Hi,  Ravikanti Sripriya
 
Thanks for your query.
 
However, the problem with the Google Photos app remains.
 
To resolve that, please follow these steps.
  • On your Android phone, open the Settings.
  • Tap Apps and notifications.
  • Tap Show all apps.
  • Tap Google Photos.
  • Tap Storage and cache.
  • Tap Clear storage.
  • Next, uninstall the Google Photos app. 
  • Power off the phone & then restart.
  • Install the latest version of the Google Photos app through the Play Store.
Log into your profile & see whether that helps to overcome the current problem.
 
Nevertheless, if the free internal memory on your phone is insufficient, some apps can behave erratically.


Answer:

Hi, Ravikanti Sripriya

Have you resumed backup and sync? If the app continues to work even when that's on, then only we can conclude the problem is solved.


Answer:

Hi,  Ravikanti Sripriya
 
Thanks for your reply
 
I suggest you once again repeat the steps as in my previous answer https://support.google.com/photos/thread/105437958?msgid=105460352
 
After reinstalling the app, please go into aeroplane mode. Turn off WIFI.
 
Then tap to open the app.
 
If you are succesfull, please stop backup & sync through your connected account.
Close the app, come out of the aeroplane mode, resume all the data services & then check whether you can open the app once again.


Answer:

Hi,  Ravikanti Sripriya
 
Thanks for your reply
 
However, can you please specify what worked?
That will be helpful when someone faces a similar problem in the future.


Answer:

Hi,  Ravikanti Sripriya
 
Thanks for your reply
 
Sorry to note your problem still persists.
 
Meanwhile, can you please answer these queries.
 
Can you please attach a screenshot here of what message you get after you tap to open the Google Photos app?
Additionally, how much is the free space in the internal memory of your phone?
Further, were you trying to backup some large-sized photo or video? Or some photo or video in an incompatible format?


Answer:

Hi, Ravikanti Sripriya
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Sorry to note you can't access your photos collection through the Google Photos app.
Can you try to do so through another route?

Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account & then see whether the photos become visible.
If that works, please inform. That will help in deciding the further course of action.


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Question: Can I create a live album for all pictures I take with my phone?

It would be great if live albums could feature all pictures I take with my phone, not just ones with…

It would be great if live albums could feature all pictures I take with my phone, not just ones with certain people. 
It is really hard departing my pictures from others

Answer:

Hi, James Houghton 1284
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you clarify what do you mean by a live album?
Further, are you expecting to segregate the photos captured through your phone?
Or, do you wish to find pictures in which only you are featured & no one else?


Answer:

A "live album" is an album where photos from selected "people albums" are automatically added. 
 
If you want an album with all pictures taken with your phone, you will have to create such album yourself, and update regularly. You can do that for example from Library > Photos on device > Camera (or something similar on your phone).


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Question: I can't find SCREENSHOT, How to find?



Hi, Muhammad Soaleh
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, can you clarify something?
What happens when you capture a screenshot?
Doesn't that become visible in the Gallery or Google Photos?


Answer:

Hi,  Muhammad Soaleh
 
Thanks for your query.
 
I suggest, you try using some file explorer app to locate the screenshots.
If you can find those, then further action can be decided.


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Question: Can i get back my those photos whose i delete from trash folder

I want to recover my photos who can i delete it from trash folder



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Question: QR scanning not possible?

Trying to scan a qr code with google Lens

Hi, helmich
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Have you installed the standalone app "Google Lens"?
If so, what error message do you get when you point your camera onto the QR code through the Google Lens app?


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Question: i would like to have a shortcut from my phone screen to a specific album in photos...can it be done?

i would like a shortcut on my android home screen directly to a specific google photos album.

Sorry John, there doesn't appear to be a way to do this other than open a Chrome browser window, open an album, then create a bookmark, Peter


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Question: How to take a screenshot



Hi, moha ali
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is not related to any feature in the Google Photos app.
You should look into the documentation provided by your phone's manufacturer.


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Question: Animation

Why isn't my finished animation created in the order I choose?

Because it's not a good animation maker. 


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Question: Unable to edit videos or download to the phone or save the edited video sine long time plz fix this

Unable to edit the videos



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Question: I want to see my recovered photo I can t see my photo

I want my old photos and videos

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: I accidentally deleted photos from trash of google photos.Can u please help me recovering those?

I contacted google drive help center

Sorry, but there is nothing we can do. We are just users trying to help other users, no Google employees. It's a big shame if the Drive Help team sent you here: they should know that we cannot do anything. 

According to this user they can help if you tell them that the photos were deleted from Drive:


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Question: Where is sound

Sound want in movie



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Question: How to move files on my phone memory to SD card

Trying to move files on my phone to SD card

Hello Kunle,
  1. Open Google Photos
  2. Tab Library
  3. Tap the desired folder under Photos on device
  4. Select photos by long pressing then tap others after the tick confirms the first selection
    • You can also long press and stroke down to select a batch
  5. Tap the 3 dot menu top right
  6. Tap Move to folder
  7. Tap New SD folder, type a folder name then tap Create
Note that if the photos are backed up to Google Photos this will not remove them from the Photos view and even if the new folder is not selected for Backup & sync any contents will still be deleted if deleted using the Google Photos app.
 
You should also have a setting in your camera app which saves new photos to the SD card.
 
Regards,
 
Peter


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Question: מאות תמונות מהגלריה שלי נעלמו, גם אם נמצאות בענן של גוגל פוטו, צריכה אותם חזרה בגלריה לפי התיקיות



נעלמו לי תיקיות מהגלריה, אולי קיימות בענן אבל צריכה אותן חזרה לפי חלוקת תיקיטת בגלריה שלי
איך יכולה למצוא אותם ולמה נעלמו אם אני לא נגעתי
יש אפשרות לבדוק פריצה?

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Question: can i backup canon 80D raw files on Google photos?

tried google help. Canon eos 80D is not included in the list.

Hi Mic, if it isn't on the list then is not supported.  Web upload might work, but Backup and Sync will probably reject them, Regards, Peter

Answer:

I doubt if any newer cameras will be updated, nothing has been updated since Google Photos was introduced. Jpg or dng going forward would be my guess

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Question: Restore permanently delete Google photos from album "Ayatana Coorg"

I accidentally deleted google photos and i am unable to find all photos in trash .I am missing most …

I accidentally deleted google photos and i am unable to find all photos in trash .I am  missing most of photos from album - "Ayatana Coorg" .Can someone please help to restore all photos from album "Ayatana Coorg"

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Question: Importing SD Card reader photos

Upload photos from card reader to I pad



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Question: All my videos have low regulation





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Question: All my videos are low resolution





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Question: Low resolution





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Question: How to retrieve deleted video from Google photos

I'm mistakenly deleted my photos and videos of me and my girlfriend last year.. Then clear the trash…

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: How to do screen shot keep doing it on accident wish i knew how

Screen shot keep doing it on accidenbut would like to know how i have a galaxy J3 phone

Hi, Lyle Roth
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, regretfully, your query is not related to any feature in the Google Photos app.

You should look into the documentation provided by your phone's manufacturer.


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Question: I never received my google photos book???

I tried numerous times the google support link.. I have not received my google photos book that I or…



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Question: My photos jpg's won't open in windows Photos. The file data is there but the file won't open.

My photos jpg's won't open in windows Photos. The jpg file data is there but the file won't open.

Hi, Suzi Bower
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
However, your query is not related to any feature in the Google Photos app.

You should refer that to the Windows photos forum.


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Question: PSK Registration Transaction ID 142014437009

How we can share the project related sharing Regards Theras



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Question: I've deleted photos from Google and by mistakesome are deleted from trash also so how Can I back up

I want my photos back how can I do I've deleted by mistake from trash and photos

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:



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Question: I want to recover some photos deleted permanently

I am trying to recover some important photos deleted permanently approx a year ago

Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.
 
Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(  
 


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Question: When I opened my Google photos today my images (around 7,000) got duplicated how am I gonna delete?

I have already deleted (or maybe tried to delete because I feel like there are going to return again…

I have already deleted (or maybe tried to delete because I feel like there are going to return again) like 1,000 photos but there are more 7000 and I don't know how I am gonna delete all those copies or duplicates this is too much time consuming, please fix this issue.

Answer:

Hi, Aindri Chakraborty
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Since when are you observing this duplication?
Did you make any changes in the settings of your app or settings on the phone?


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Question: Let supposed I've backup my all photos and videos , so for how many days it i stored on cloud.

Like i wanted to know the time period of my backup is it for lifetime or for a certain time .

Hi, I Shubh
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
The storage will be there till you keep your Google account in force.
However, no one can predict any "force Majeure" condition & hence do not take everything for granted.
 


Answer:

Hi,  I Shubh
 
Thanks for seeking clarification.
 
Force Majeure is something where the changes in conditions are beyond our control.
 
An example, everyone deposits savings in some bank account.
Here, Many persons do not opt for ATM, chequebook services or net banking, either to save the costs or not being tech-savvy.
 
Now, suddenly the government declares a lockdown & the bank has to down the shutter to its customers.
In that case, the depositor loses access to the savings completely. 
But, the bank can deny any obligation to serve you as the situation is beyond the bank's control.
 
 


Answer:

Hi,  I Shubh
 
Thanks for seeking clarification.
 
Force Majeure is something where the changes in conditions are beyond our control.
 
An example, everyone deposits savings in some bank account.
Here, Many persons do not opt for ATM, chequebook services or net banking, either to save the costs or not being tech-savvy.
 
Now, suddenly the government declares a lockdown & the bank has to down the shutter to its customers.
In that case, the depositor loses access to the savings completely. 
But, the bank can deny any obligation to serve you as the situation is beyond the bank's control.
 
 


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