I am done payment of Rs.130 two time for storage plan. Payment debit from my bank bt subscription wa…
Hello Parth,
Welcome to the Google Photos Community,
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp
If you step through the options at you will see help articles.
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,
Peter
Answer:
ALERT:You've spent Rs.130.00 via Debit Card xx5737 at Google Play on 2021-04-25:11:27:16.Avl Bal Rs.34778.06.Not you?Call 18002586161.
It's payment debit details.
Answer:
====================End Question=====================
Question: Please recovery my delete photos and videos
Please recovery my delete videos and photos
====================End Question=====================
Question: I cannot access my old account I created it has all my photos and the number has changed
Hi, Honnee Blossom
Welcome to Google Photos Community Support Forum & thanks for your query.
I suggest you please visit the link
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.
https://support.google.com/accounts/answer/7682439?hl=en and follow the suggested steps to recover your account.
Still, if you face some problem, please create a post in the support forum for Google Accounts. The link is
https://support.google.com/accounts/community?hl=en
Answer:
====================End Question=====================
Question: Wont update
Wont update.
====================End Question=====================
Question: Back up in original quality, but not taking up storage allocation in drive.
I already backed up all of my photos using back up & sync in original quality. They are all in googl…
I already backed up all of my photos using back up & sync in original quality. They are all in google photos with their original size and resolution. But, when i checked them in drive folder, it's showing the original file size but storage usage is 0 bytes. Though i uploaded it in original resolution. Then, i thought it may allocate space in google photos. But, i checked my total storage distribution and finds google photos is not allocating them.
Then, where is my photos are storing?
N.B. Some of the photos using storage allocation.but most of them are not.
Answer:
Answer:
Answer:
Answer:
Sorry again Hiden, we are a group of volunteers who do not have access to accounts etc.
Answer:
====================End Question=====================
Question: Need help labeling large number faces when you have many photos
Hi folks… I am really enjoying google photos and have loaded now more than 320,000 still images. The…
Hi folks… I am really enjoying google photos and have loaded now more than 320,000 still images. The face recognition is very good and I have now labeled over 700 people. (is that considered a lot.. or average.. I don't know if I'm pushing the system beyond what it's intended to do)
Answer:
Hello Hiden,
There is a bug with the storage allocation which means it does not show,
If you want confirmation of the Google Photos usage you can follow the steps below.
- Go to Google Dashboard and expand the Photos tab then left click on the 3 dots and select Download data. If you wait a minute until 'All photos albums included' pops up then click on it and deselect all.
- Then scroll down and select all the year albums Photos from 2020 etc. You will now get a single copy of each photo, one json file per photo, and one filename-edited.jpg for each edited photo.
- The contents of all manually created albums will also be in the year folders so there is no need to include them because they do not use storage allocation. An album is a collection of links pointing to the year album copies.
- Continue to create the download and wait for completion then you will see a summary of the Takeout which will give you the total size. For a quick estimate choose the 50GB output size, there is no need to download unless you want to create an offline archive for security.
Regards,
Peter
Answer:
How can I fix this bug? so that it shows my actual storage allocation.
If i can't fix this, otherwise may be i will be over quota someday unconsciously.
Answer:
Thanks. Can you give me some way about increasing my storage without any payment (except educational & business account). Is there any promotional opportunity or anything like that?
Also Sometimes, I see people having some odd Storage like 17GB,20GB etc. how is it?
Hope you will consider my irrelevant question.
Answer:
Sorry again Hiden, we are a group of volunteers who do not have access to accounts etc.
The 17GB and 20GB etc are legacy bonuses from the early days of Google Photos and are no longer available.
Answer:
====================End Question=====================
Question: Need help labeling large number faces when you have many photos
Hi folks… I am really enjoying google photos and have loaded now more than 320,000 still images. The…
Hi folks… I am really enjoying google photos and have loaded now more than 320,000 still images. The face recognition is very good and I have now labeled over 700 people. (is that considered a lot.. or average.. I don't know if I'm pushing the system beyond what it's intended to do)
The problem I have is that each time I find an unrecognized face and an image the process for labeling is so awkward at least in the web app version I'm using. ...
What I currently do is:
Answer:
However, in the web version through a desktop, you have got one option. Open the unnamed face in another tab through a right-click & then add the name label.
That way, the page going back to the top can be circumvented.
Later on, you can refresh the page to see how many are left out.
Answer:
Hi.. thanks for your response.. I'm not exactly sure which problem you are helping me solve here.. First.. I'm on a Mac .. so there is no 'right click'.. but if I select Command -click.. it does bring up the face sorter.. but I don't see a place where I can label the face I just added short of looking through the list of 700 labeled faces first. Is there no way to supp[ly the name when I click it directly ?
Answer:
Answer:
====================End Question=====================
Question: how to backup photos on memory card to laptop?
purchased a new phone. i thought i could remove my memory card from the old phone and put it in the new phone - wrong. The new phone wants to format the memory card.
- You have to click 'X faces available to add' the info panel of that picture
- You then click the '_\\+' on each of the photos you want to label
- you then hit the '+' in the upper right of the face sorter
- you then click 'create' in the pop-up asking 'Create new person or Pet'
- then hit 'done' in the upper right of the side panel
- at no point in that process do I get to provide the persons name. It seems you have to wait for that face to show up unlabeled in the 'search people and pets' sorter .. then you can label the picture. Thats a huge pane because I already have more than 700 labeled faces in that sorter… Do you have to go to the bottom of that list and do the needle in a haystack to find the picture that you added a couple of days back. Worse… Every time you add one of them… You have to go back to the top of the list and look again.
SO here are my questions:
- is there any way for me to add the persons name right when I recognize an unlabeled face in a photo?… I'm currently using the web interface but I could also use the iOS or Android app if touch features exist there
- Is there a way to only show unlabeled faces in the person and pets sorter so I don't have to continuously scroll through the 700 that I've already labeled to see what still needs labeling
- Bonus question: I notice that sometimes faces show up as "hidden"… In the sorter… Though I've never done anything to hide them… any idea why that's happening ?
- Double bonus question: is there an API that I could use to do all of this labeling in code?
Thanks for any suggestions.. Again I'm using the web app but could easily use either the iOS or android
app.
-jc
Answer:
Hi, john cohn
Welcome to Google Photos Community Support Forum & thanks for your query.
I can comprehend the trouble that you are having because of the enormous collection of the faces.
However, in the web version through a desktop, you have got one option. Open the unnamed face in another tab through a right-click & then add the name label.
That way, the page going back to the top can be circumvented.
Later on, you can refresh the page to see how many are left out.
Nevertheless, you can suggest any expected improvements through the "Help & Feedback" option.
Once a sufficient number of users request the same improvement, we may see that being implemented later on.
Once a sufficient number of users request the same improvement, we may see that being implemented later on.
Answer:
Hi.. thanks for your response.. I'm not exactly sure which problem you are helping me solve here.. First.. I'm on a Mac .. so there is no 'right click'.. but if I select Command -click.. it does bring up the face sorter.. but I don't see a place where I can label the face I just added short of looking through the list of 700 labeled faces first. Is there no way to supp[ly the name when I click it directly ?
thanks again for your help !
-jc
Answer:
Hi, john cohn
Thanks for your reply
Sorry for using the term followed on Windows PC
The right-click is called a controlled click on Mac
Here is a page that explains how to do so
https://support.apple.com/en-in/guide/mac-help/mh35853/mac
The right-click is called a controlled click on Mac
Here is a page that explains how to do so
https://support.apple.com/en-in/guide/mac-help/mh35853/mac
Usually, that opens up a menu with an option to open in another tab.
Once the page opens in a new tab of the browser, we can add or edit the name.
Once the page opens in a new tab of the browser, we can add or edit the name.
Answer:
====================End Question=====================
Question: how to backup photos on memory card to laptop?
purchased a new phone. i thought i could remove my memory card from the old phone and put it in the new phone - wrong. The new phone wants to format the memory card.
how can i backup/copy what is on my memory card to my laptop?
Answer:
====================End Question=====================
Question: Why have photos stopped backing up pictures? My photos haven't been backed up in four months
My photos have stopped backing up despite engaging in various troubleshooting techniques. Including …
My photos have stopped backing up despite engaging in various troubleshooting techniques. Including deleting/ reinstalling the app, manually backing up individual photos, allowing background activity, granting permissions and erasing the data/cache. The device attempted to back up three photos three weeks ago but it was only a partial back up. No photos have been backed up since March. I originally had two devices connected to my act. and it appears to have stopped syncing with one. The other device I no longer have access to. Please help have a galaxy s9 and it will not sync to google photos
Answer:
====================End Question=====================
Question: My camera is not facing the image ,it faces me how can I fix this issue
I am trying to get my camera to face the image I want,but when I take a pic of something the pic sho…
Hi Tameeka,
Answer:
Hi Hailey,
Answer:
====================End Question=====================
Question: 'Todays' Photos not showing when trying to upload to social media though showing in Google photo app
When I take photos and check they show in "camera" folder in my Google photos app but if I go to sen…
When I take photos and check they show in "camera" folder in my Google photos app but if I go to send them whilst in a WhatsApp chat or on Instagram or Facebook the ones taken 'today' aren't showing there at all. I have made sure all is backed up and synced to Google photos and it is, I can't understand why they aren't showing when trying to upload them places even though they are in the Google photos app. Please someone help??
Answer:
Answer:
====================End Question=====================
Question: siyam maltimedia
bangladesh
====================End Question=====================
Question: Unfortunately I have deleted the photos from my gallery as well as recycle bin also .
I want to restore the photos which I have deleted from my gallery as well as recycle bin but I could…
I want to restore the photos which I have deleted from my gallery as well as recycle bin but I couldn't find any photo on goodle photos .please help me it's really important photos
Answer:
Hello Sir,
Answer:
====================End Question=====================
Question: My sons iphone photos are being uploaded onto my photos account how do i stop it
Have looked on my account and can't see any where that says another device is linked to mine
Hello Katie,
Answer:
====================End Question=====================
Question: My screen recordings don't have audio, even when I have both record device audio and microphone on
I can't get the sound to record
You should look into the documentation provided by your phone's manufacturer.
Answer:
====================End Question=====================
Question: I used to have 107 in storage on google photos but now it says I'm at 60. I haven't deleted anything
I used to have 107 in storage on google photos but today it says I'm at 60. I haven't deleted anythi…
Answer:
====================End Question=====================
Question: I want this poto
I want that poto
Answer:
====================End Question=====================
Question: Hi,I delete my photes accidentally ,how to restore or find them I try but I couldn't. PLEASE HELP!
Recover the deleted photes,,use the Google app phote step by step but nothing happen.
Answer:
Heyy, can i ask you something?
Answer:
Answer:
====================End Question=====================
Question: Money debited but annual subscription of cloud not subscribed
Money got debited for annual subscription of 100gb cloud one program but error came your card does n…
Money got debited for annual subscription of 100gb cloud one program but error came your card does not allow recurring payment and the subscription has not taken place but money has been debited.
Answer:
====================End Question=====================
Question: Why have photos stopped backing up pictures? My photos haven't been backed up in four months
My photos have stopped backing up despite engaging in various troubleshooting techniques. Including …
My photos have stopped backing up despite engaging in various troubleshooting techniques. Including deleting/ reinstalling the app, manually backing up individual photos, allowing background activity, granting permissions and erasing the data/cache. The device attempted to back up three photos three weeks ago but it was only a partial back up. No photos have been backed up since March. I originally had two devices connected to my act. and it appears to have stopped syncing with one. The other device I no longer have access to. Please help have a galaxy s9 and it will not sync to google photos
Answer:
====================End Question=====================
Question: My camera is not facing the image ,it faces me how can I fix this issue
I am trying to get my camera to face the image I want,but when I take a pic of something the pic sho…
Hi Tameeka,
Welcome to the Google Photos Help Forum!
The icon might vary a bit but look for something like a camera with some arrows.. See:
If you still have a problem, Google Search for your model of phone and Selfie Camera.
Good luck, Dougsap (volunteer Google Photo User)
Answer:
Hi Hailey,
Check for Operating System updates, close all recent apps, turn phone off / on.
If that doesn't help, us the help forum for the maker of your phone and provide symptoms, model, etc.
Good luck! Dougsap (volunteer Google Photos User)
Answer:
====================End Question=====================
Question: 'Todays' Photos not showing when trying to upload to social media though showing in Google photo app
When I take photos and check they show in "camera" folder in my Google photos app but if I go to sen…
When I take photos and check they show in "camera" folder in my Google photos app but if I go to send them whilst in a WhatsApp chat or on Instagram or Facebook the ones taken 'today' aren't showing there at all. I have made sure all is backed up and synced to Google photos and it is, I can't understand why they aren't showing when trying to upload them places even though they are in the Google photos app. Please someone help??
Answer:
Hi, Alexandra Jones 1274
Welcome to Google Photos Community Support Forum & thanks for your query.
However, I couldn't replicate your problem
Can you please elaborate upon the steps through which you tried to access the Google Photos collection through the respective apps?
Can you please elaborate upon the steps through which you tried to access the Google Photos collection through the respective apps?
Answer:
====================End Question=====================
Question: siyam maltimedia
bangladesh
====================End Question=====================
Question: Unfortunately I have deleted the photos from my gallery as well as recycle bin also .
I want to restore the photos which I have deleted from my gallery as well as recycle bin but I could…
I want to restore the photos which I have deleted from my gallery as well as recycle bin but I couldn't find any photo on goodle photos .please help me it's really important photos
Answer:
Hello Sir,
if you have uploaded photos to google photos and then deleted it.
please take a look at the below information.
Restore photos & videos
If you deleted an item and want it back, check your trash to see if it's there.
- On your Android phone or tablet, open the Google Photos app
.
- At the bottom, tap Library
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone's gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device's Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
Important: If your Google Photos account is inactive for 2 years or you're over your storage limit, your content may be impacted. Learn more about this.
Hope this helps.
Thanks.
Answer:
====================End Question=====================
Question: My sons iphone photos are being uploaded onto my photos account how do i stop it
Have looked on my account and can't see any where that says another device is linked to mine
Hello Katie,
Please tell your son to turn of back & sync and change his google account in that way it won't get mixed with your photos.
Answer:
====================End Question=====================
Question: My screen recordings don't have audio, even when I have both record device audio and microphone on
I can't get the sound to record
Hi, CJ Clougherty
Welcome to Google Photos Community Support Forum & thanks for your query.
However, regretfully, your query is not related to any feature in the Google Photos app.
You should look into the documentation provided by your phone's manufacturer.
Answer:
====================End Question=====================
Question: I used to have 107 in storage on google photos but now it says I'm at 60. I haven't deleted anything
I used to have 107 in storage on google photos but today it says I'm at 60. I haven't deleted anythi…
Hi, M.J.O.S.
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you please share a screenshot of the display which mentions the count of photos?
Answer:
====================End Question=====================
Question: I want this poto
I want that poto
Hi, Raghu Achari
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you please specify what happened to the photo which you are looking for?
Did you delete that inadvertently?
Answer:
====================End Question=====================
Question: Hi,I delete my photes accidentally ,how to restore or find them I try but I couldn't. PLEASE HELP!
Recover the deleted photes,,use the Google app phote step by step but nothing happen.
Hello Georgia,
please take a look at the below information.
Restore photos & videos
If you deleted an item and want it back, check your trash to see if it's there.
- On your Android phone or tablet, open the Google Photos app
.
- At the bottom, tap Library
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone's gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device's Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
Important: If your Google Photos account is inactive for 2 years or you're over your storage limit, your content may be impacted. Learn more about this.
Hope this helps,
Thanks.
Answer:
Heyy, can i ask you something?
I have problem, why i delete the photo in my google photo but suddenly the photo will be delete in my devices icloud. But i just delete the photo just for google photo not my icloud. Can you help me ?
Answer:
Hello Georgia,
please take a look at the below information.
Restore photos & videos
If you deleted an item and want it back, check your trash to see if it's there.
- On your Android phone or tablet, open the Google Photos app
.
- At the bottom, tap Library
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone's gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device's Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
Important: If your Google Photos account is inactive for 2 years or you're over your storage limit, your content may be impacted. Learn more about this.
Hope this helps,
Thanks.
Answer:
====================End Question=====================
Question: Money debited but annual subscription of cloud not subscribed
Money got debited for annual subscription of 100gb cloud one program but error came your card does n…
Money got debited for annual subscription of 100gb cloud one program but error came your card does not allow recurring payment and the subscription has not taken place but money has been debited.
I want a refund of the money
Answer:
Answer:
====================End Question=====================
Question: My tablet froze a d I can't unlock it
I have tried all passwords and none work. They don't show when I type them
You should look into the documentation provided by your tablet's manufacturer.
Answer:
====================End Question=====================
Question: I want the photo's date wise.
Not yet.
Answer:
====================End Question=====================
Question: Make a picture more clearly and bigger print. It's a selfie. Please help me not that good selfie
Selfie. Clearer picture and larger letters
====================End Question=====================
Question: Help me talk to wade
Sending messages and I need more info everything is not making sense
====================End Question=====================
Question: I cannot see my photos in another mobile logged with same mail
I had opened the same mail in two different mobiles in which one is already having my photos and ano…
I had opened the same mail in two different mobiles in which one is already having my photos and another is not getting them even after backuping my photos to mail
Answer:
Answer:
====================End Question=====================
Question: Hi, it shows that my storage is 99% full, but it's impossible. It shows that I have 92GB photos.
It shows that I have 92 GB of photos, but it's not true. What is wrong with my ACCOUNT and my storag…
Answer:
====================End Question=====================
Question: Hi, how can I get my data back which was deleted from trash too.
Recovery of my data which i not supposed to delete even from trash..
There is no way to recover the pictures through google photos.
Answer:
====================End Question=====================
Question: Restore photos
Good evening, sorry for the inconvenience, this afternoon I accidentally emptied the Google photo tr…
Good evening, sorry for the inconvenience, this afternoon I accidentally emptied the Google photo trash. Can I restore photos? I made a huge mistake, I'm desperate.
Answer:
There is no way to recover the pictures through google photos.
Answer:
====================End Question=====================
Question: Photos Deleted Permanently From Trash As Well
Today(25 April 2021) I deleted photos from google photos which were huge in size, so they got delete…
Today(25 April 2021)
Answer:
Hello Latha,
Welcome to the Google Photos Community,
Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team
If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp
If you step through the options at you will see help articles.
If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,
Peter
Answer:
====================End Question=====================
Question: My tablet froze a d I can't unlock it
I have tried all passwords and none work. They don't show when I type them
Hi, Elaine Messina
Welcome to Google Photos Community Support Forum & thanks for your query.
However, regretfully, your query is not related to any feature in the Google Photos app.
You should look into the documentation provided by your tablet's manufacturer.
Answer:
====================End Question=====================
Question: I want the photo's date wise.
Not yet.
Hi, Ravindra Kumthekar
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you please share a screenshot of the gallery view in which the pics are not appearing date wise?
Answer:
====================End Question=====================
Question: Make a picture more clearly and bigger print. It's a selfie. Please help me not that good selfie
Selfie. Clearer picture and larger letters
====================End Question=====================
Question: Help me talk to wade
Sending messages and I need more info everything is not making sense
====================End Question=====================
Question: I cannot see my photos in another mobile logged with same mail
I had opened the same mail in two different mobiles in which one is already having my photos and ano…
I had opened the same mail in two different mobiles in which one is already having my photos and another is not getting them even after backuping my photos to mail
Answer:
Hi, Sailu Parimi
Welcome to Google Photos Community Support Forum & thanks for your query.
I suggest you visit the link https://photos.google.com through any browser on your other mobile phone, log into your account & see whether you can find your pics there.
Answer:
====================End Question=====================
Question: Hi, it shows that my storage is 99% full, but it's impossible. It shows that I have 92GB photos.
It shows that I have 92 GB of photos, but it's not true. What is wrong with my ACCOUNT and my storag…
Hello Harutyun,
Welcome to the Google Photos Community.
Unfortunately we do not have access to the feature status of Google One subscribers, please contact the 24/7 Google One Support team @https://one.google.com/support - Click here
Regards,
Peter
Answer:
====================End Question=====================
Question: Hi, how can I get my data back which was deleted from trash too.
Recovery of my data which i not supposed to delete even from trash..
Hi, Mohsin Sabeel
Welcome to Google Photos Community Support Forum & thanks for your query.
Since you deleted the trash also then, regret, that's an irreversible action.
There is no way to recover the pictures through google photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Restore photos
Good evening, sorry for the inconvenience, this afternoon I accidentally emptied the Google photo tr…
Good evening, sorry for the inconvenience, this afternoon I accidentally emptied the Google photo trash. Can I restore photos? I made a huge mistake, I'm desperate.
Answer:
Hi, ginevra gamberi
Welcome to Google Photos Community Support Forum & thanks for your query.
Since you emptied the trash, then regret, that's an irreversible action.
There is no way to recover the pictures through google photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Photos Deleted Permanently From Trash As Well
Today(25 April 2021) I deleted photos from google photos which were huge in size, so they got delete…
Today(25 April 2021)
I deleted photos from google photos which were huge in size, so they got deleted from trash as well. I hadn't expected to be deleted from device memory. I thought it will delete from cloud (google photos) only, but it got deleted from device too. So, is there any way so that I can get my photos from google data center?
Help me please I'm in trouble.
Answer:
Answer:
====================End Question=====================
Question: Photos size doubles overnight, now over quota, nothing reclaimed despite deleting almost everything?
Reported storage jumped from 90% to 177% overnight, most of it photos. Deleted all but 50, still at …
Reported storage jumped from 90% to 177% overnight, most of it photos. Deleted all but 50, still at 14GB when I went to sleep. Waking up and finding photos now taking 24GB - all of them still fit on one screen. The account is even deeper above the quota, obviously a bug, what's the escalation path?
Answer:
Please report via the feedback option under the question mark right-up on photos.google.com immediately.
Answer:
All account sync is disabled, that can't be a cause.
With this now taking over 24 and blocking GMail, I wonder how soon emails will start bouncing if not already.
I am very reluctant to exercise the "free trial" option - if this is a bug (sure looks like it is), there's no guarantee that it'll blow out of 100GB three days later.
Answer:
An interesting bit - Photos claims to be able to recover exactly the amount that it reports taken if images are compressed (matching the numbers above). However, running it doesn't take any effect.
Answer:
Running the compression to high quality is done by Google and easily can take a day.
Answer:
Thank you for your support.
Answer:
Thank you for your support.
Answer:
====================End Question=====================
Question: Did you get all 319 pictures in both books plus the extra pictures in the third book
Nothing
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Important vidio delete
Vidio
If the deleted video is still in the Google Photos Trash you might be able to restore it as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: all my albums are missing on Google Photos! - can anyone help me find them?!
When I open Google Photos, recent photos are shown under 'photos', but my 'albums' are empty! Can an…
====================End Question=====================
Question: I Accidentally Free Up Space for about 550MB something and my all photos and videos are gone, please
I Accidentally just now deleted all my photos by Free up the space it was about 550MB photos and vid…
I Accidentally just now deleted all my photos by Free up the space it was about 550MB photos and videos, please help I need my photos video information memories back
Answer:
Answer:
Answer:
====================End Question=====================
Question: How can they help me with my phone if they can't find it realy
Help with security I am learning after brain surgery they can not help me if they can't find it real…
====================End Question=====================
Question: Upload from phone to google group
I want to post photo from phone on google group
Answer:
I suggest you look into the help pages of Google Groups.
Answer:
====================End Question=====================
Question: Am not seeing the trash in my phone
I can't find my deleted photos
Answer:
====================End Question=====================
Question: Let me rename it!!!!!! you shit!!!!!!
Cause I told you to let me rename it!.!.!.!.!.!
Answer:
====================End Question=====================
Question: I can't use my photos as wallpaper. Tell me what to do?
When I try to put photo as in wallpaper it show some error
Answer:
Answer:
Open the wallpaper settings on your app. There you will see an option to select a picture through Google Photos. Try that & confirm.
Answer:
Answer:
Answer:
Hi, Ritesh Savla
Answer:
====================End Question=====================
Question: Super koleti
All photos recovery in super
Answer:
Answer:
====================End Question=====================
Question: I can't put photos as in wallpaper. Tell me what to do?
====================End Question=====================
Question: Bulk photo download to Iphone
I recently got a new phone and I want to download all the photos in my google photos back onto my ph…
I recently got a new phone and I want to
Answer:
Hi, Darth Vader 2970
Welcome to Google Photos Community Support Forum & thanks for your query.
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
Since, the photos are not there in the trash also, then regret, there is no way to recover that through Google Photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: Photos size doubles overnight, now over quota, nothing reclaimed despite deleting almost everything?
Reported storage jumped from 90% to 177% overnight, most of it photos. Deleted all but 50, still at …
Reported storage jumped from 90% to 177% overnight, most of it photos. Deleted all but 50, still at 14GB when I went to sleep. Waking up and finding photos now taking 24GB - all of them still fit on one screen. The account is even deeper above the quota, obviously a bug, what's the escalation path?

Answer:
Please report via the feedback option under the question mark right-up on photos.google.com immediately.
We can try to escalate because there are more identical posts.
But bulk deleting is a bad idea, because you are not the cause, unless the indentical pictures at https://drive.google.com/drive/computers suddenly start to count also.
Can do no more at the moment.
Answer:
All account sync is disabled, that can't be a cause.
With this now taking over 24 and blocking GMail, I wonder how soon emails will start bouncing if not already.
I am very reluctant to exercise the "free trial" option - if this is a bug (sure looks like it is), there's no guarantee that it'll blow out of 100GB three days later.
Answer:
An interesting bit - Photos claims to be able to recover exactly the amount that it reports taken if images are compressed (matching the numbers above). However, running it doesn't take any effect.

Answer:
Running the compression to high quality is done by Google and easily can take a day.
Please don't panic - there is something wrong at Google - hopefully temporarily.
So send the feedback to let them know that this is dramatic.
And then stop with doing anything.
PS: use Whatsapp to inform your most important mailers that you are blocked temporarily.
Answer:
Back to zero - not before I had to resort to the paid plan, though, to avoid the risk of essential services marking this account as invalid (and imagine the fallout for the services that say "we've just sent a verification code to your account").
Answer:
Back to zero - not before I had to resort to the paid plan, though, to avoid the risk of essential services marking this account as invalid (and imagine the fallout for the services that say "we've just sent a verification code to your account").
Answer:
====================End Question=====================
Question: Did you get all 319 pictures in both books plus the extra pictures in the third book
Nothing
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Important vidio delete
Vidio
Hi Mohammad,
If the deleted video is still in the Google Photos Trash you might be able to restore it as explained in these instructions https://support.google.com/photos/answer/6128867?co=GENIE.Platform%3DAndroid&oco=1
Otherwise it’s not possible to recover videos or photos permanently deleted from the Trash. However, you may install to your Android device a deleted video recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20videos&c=apps and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: all my albums are missing on Google Photos! - can anyone help me find them?!
When I open Google Photos, recent photos are shown under 'photos', but my 'albums' are empty! Can an…
====================End Question=====================
Question: I Accidentally Free Up Space for about 550MB something and my all photos and videos are gone, please
I Accidentally just now deleted all my photos by Free up the space it was about 550MB photos and vid…
I Accidentally just now deleted all my photos by Free up the space it was about 550MB photos and videos, please help I need my photos video information memories back
Answer:
Hi, Shobhit Khaneda
Welcome to Google Photos Community Support Forum & thanks for your query.
The free up space removes the pics from the device only & not from Google Photos.
Are you not finding anything in Google Photos?
Answer:
Hi, Shobhit Khaneda
Thanks for your reply
However, your reply is still confusing.
Did you delete the photos instead of using the free up space option?
Did you delete the photos instead of using the free up space option?
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
Nevertheless, any deleted picture is retained in the bin for sixty days,
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: How can they help me with my phone if they can't find it realy
Help with security I am learning after brain surgery they can not help me if they can't find it real…
====================End Question=====================
Question: Upload from phone to google group
I want to post photo from phone on google group
Hi, Judith McGuire
Welcome to Google Photos Community Support Forum & thanks for your query.
However, are you trying to load the picture through the gallery on your phone? Or, through Google Photos?
Can you please clarify?
Answer:
Hi, Judith McGuire
Thanks for your reply
However, regretfully, your query is not related to any feature in the Google Photos app.
I suggest you look into the help pages of Google Groups.
Answer:
====================End Question=====================
Question: Am not seeing the trash in my phone
I can't find my deleted photos
Hi, Naserian Tobiko
Welcome to Google Photos Community Support Forum & thanks for your query.
On the phone in the Google Photos app, please tap on the library icon at the bottom. Next you will find an icon of Bin at the second row from the top,
In the app, the trash is named Bin.
In the app, the trash is named Bin.
Answer:
====================End Question=====================
Question: Let me rename it!!!!!! you shit!!!!!!
Cause I told you to let me rename it!.!.!.!.!.!
Hi Kerri 471,
I suggest leaving a feature request directly for the development team by following these steps:
- Go to photos.google.com.
- At the top left, open the Menu
, then select Send feedback.
- You can tell them things such as:
- What you like or dislike about the app
- Things that are confusing or don't work
Please know that you may not receive a response, however the Photos Team are still reading the feedback! To see all of the feedback you have sent across all Google products, visit the Google Feedback Site.
Thanks for taking the time to post your question today, take care.
Answer:
====================End Question=====================
Question: I can't use my photos as wallpaper. Tell me what to do?
When I try to put photo as in wallpaper it show some error
Hi, Ritesh Savla
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you please share a screenshot of the error message?
Answer:
Hi, Ritesh Savla
Thanks for your reply
To eliminate that error, you need to allow the Google Photos app permission to set the wallpaper through the permissions manager.
Answer:
Hi, Ritesh Savla
Thanks for your reply
Understand you have now granted permission to the Google Photos app to set the wallpaper. Still, you are getting the same error message.
Before going into the root cause of the error, can you try setting the wallpaper through the direct route?
Open the wallpaper settings on your app. There you will see an option to select a picture through Google Photos. Try that & confirm.
Answer:
Hi, Ritesh Savla
Thanks for your reply
I suggest you clear the cached & stored data of the Google Photos app & then reinstall the app.
You can do that through these steps.
- On your Android phone, open the Settings.
- Tap Apps and notifications.
- Tap Show all apps.
- Tap Google Photos.
- Tap Storage and cache.
- Tap Clear storage.
- Next, uninstall the Google Photos app.
- Power off the phone & then restart.
- Install the latest version of the Google Photos app through the Play Store.
Log into your profile & see whether that helps to overcome the current problem.
The app may seek permission while setting the wallpaper & then you need to allow that.
Answer:
Hi, Ritesh Savla
Thanks for your reply
Can you please provide these details?
- The Make & model of the phone.
- The Android version & security patch version
Meanwhile, please open the apps & notification option through the settings on your phone.
Then open Google Photos settings.
Scroll down to permissions. Tap to open that.
On the next screen tap the three dots to see all permissions granted to Google Photos app.
Scroll down to wallpaper & check whether you can modify the permission to set wallpaper.
Answer:
Hi, Ritesh Savla
Here's the link
Answer:
====================End Question=====================
Question: Super koleti
All photos recovery in super
Hi, Vijay golkar
Welcome to Google Photos Community Support Forum & thanks for your query.
However, Google photos stores photos & videos only & not PDF documents.
Do you have any problem with recovery of the specified media?
Answer:
Hi, Vijay golkar
Welcome to Google Photos Community Support Forum & thanks for your query.
However, Google photos stores photos & videos only & not PDF documents.
Do you have any problem with recovery of the specified media?
Answer:
====================End Question=====================
Question: I can't put photos as in wallpaper. Tell me what to do?
====================End Question=====================
Question: Bulk photo download to Iphone
I recently got a new phone and I want to download all the photos in my google photos back onto my ph…
I recently got a new phone and I want to
download all the photos in my google photos back onto my phones camera roll for easy access. How do I do this??? I have only been able to select photos and then download them but this would require me to select over a thousand photos.
Answer:
Hello Marika,
Answer:
====================End Question=====================
Answer:
Hello Marika,
- Open the Google Photos app on your iPhone.
- Select the photo you want to download. (Hold on a photo to select multiple.)
- Tap the Share button > "Save to device
- Hope this helps.
- Thanks
Answer:
====================End Question=====================
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