I have tried to hide some photos
Hi, Pritha Bhattacharya
Welcome to Google Photos Community Support Forum & thanks for your query.
However, the Google Photos app doesn't allow any facility to hide a folder.
You need to do that either through some file explorer or any other utility.
Answer:
Addition:
If this is just about hiding some photos instead of a complete folder, you simply can select them and then choose Archive under the 3 dots.
Then they are not really hided, but not shown in foreground anymore.
Else you need the Google Files app which has a password protected section.
But in general: your phone should be locked for others to prevent any unwanted actions.
Answer:
Addition:
If this is just about hiding some photos instead of a complete folder, you simply can select them and then choose Archive under the 3 dots.
Then they are not really hided, but not shown in foreground anymore.
Else you need the Google Files app which has a password protected section.
But in general: your phone should be locked for others to prevent any unwanted actions.
Answer:
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Question: Sharing multiple photos by text
When sharing multiple photos by text it sends them multiple times by mutiple text
Hi, Martha Woods
Welcome to Google Photos Community Support Forum & thanks for your query.
However, can you please provide some more details? Which text messaging app are you using? Is it the one provided by the manufacturer of the phone? Or, something else?
Answer:
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Question: One picture thats says my name is not me
One picture shows someone else and with my name isn't me
Hi, Barbara Steffek
Welcome to Google Photos Community Support Forum & thanks for your query.
The face recognition feature is still evolving & is likely to err.
Nevertheless, you can rectify the error.
Tap to open the picture that identifies you wrongly & then slide that up.
Below the pic, you will find the thumbnails of all the identified faces & one edit icon near the left edge that looks like a pencil.
Tap on that & then a minus (-) sign will appear on each thumbnail.
Tap the one that belongs to you.
Now, that thumbnail will move down & the minus sign will get replaced by a plus.
Tap on that & the app will offer you the thumbnails of all the identified faces.
Select the one that identifies you correctly.
Once done, the pic will appear in the appropriate collection.
Answer:
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Question: Can I get my deleted video Back
2 days back I was deleted one video by mistakenly , but now I want it back , can u please get it bac…
====================End Question=====================
Question: How do I find my photos on new phone?
I recently had to get a new phone. I had everything backed up. When I open google photos, so many of…
====================End Question=====================
Question: Google photos and iCloud
Hello. I actually needed to free up space because I was out of storage in my google account. So I wa…
Hello. I actually needed to free up space because I was out of storage in my google account. So I wanted to remove my photos and videos from Google Photos because they are already saving on my iCloud account; but I was just afraid if I remove the stuff from Google Photos and they get removed automatically from my iCloud. Is it gonna happen or not?
Answer:
Hi Mahdi,
Deleting from the Google Photos app will also delete from your iCloud
If you go to https://photos.google.com/settings and hit Recover storage, Google Photos usage will go down to zero.
Regards,
Peter
Answer:
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Question: Want to describe a photo then trace it for me
I have tried to describe the color of clothes I was wearing the pic
Hi, Sharon Omweno
Welcome to Google Photos Community Support Forum & thanks for your query.
However, regretfully, the Google Photos app doesn't have a feature to describe the name of some colour.
Nevertheless, you can suggest that feature through the help & feedback route.
Once a sufficient number of users request the same feature, that may become available later on.
Once a sufficient number of users request the same feature, that may become available later on.
Answer:
Addition
Just try to type the colorname in the searchbox on top of the Search page in the Google Photos app and sees what comes out.
I was rather succesfull with "red" :-)
Answer:
====================End Question=====================
Question: Someone elses photos
I see someone elses photos in google photos app on my iphone. I know this person but he has never us…
I see someone elses photos in google photos app on my iphone. I know this person but he has never used my phone and i have never used his. How do i stop this.
Answer:
Hi, Susan Wasserman
Welcome to Google Photos Community Support Forum & thanks for your query.
Did you receive photos through the sharing route? Or, through some other social media app?
When someone knows your contact details, spamming becomes possible.
Nevertheless, you can block the person to stop getting unwanted entries through Google photos.
To do so, tap the sharing icon at the top left corner.
Scroll down to find the album or picture that you received through this person.
Tap to open that entry. On the next page, you will find the profile icon of that person.
Tap on that.
Next, tap the three dots & select block the person.
That will stop all unwanted messages permanently.
When someone knows your contact details, spamming becomes possible.
Nevertheless, you can block the person to stop getting unwanted entries through Google photos.
To do so, tap the sharing icon at the top left corner.
Scroll down to find the album or picture that you received through this person.
Tap to open that entry. On the next page, you will find the profile icon of that person.
Tap on that.
Next, tap the three dots & select block the person.
That will stop all unwanted messages permanently.
Answer:
====================End Question=====================
Question: Incorrect image in thumbnail
In my gallery some old thumbnails are showing. But when I try to delete that I see actual images. No…
In my gallery some old thumbnails are showing. But when I try to delete that I see actual images. Not sure how this happened.
Answer:
Hi, Abdul Tamim
Welcome to Google Photos Community Support Forum & thanks for your query.
Have you tried clearing the cached & stored data through the settings on the phone?
Can you please try that & see whether the problem resolves?
Can you please try that & see whether the problem resolves?
Answer:
====================End Question=====================
Question: i want some images and that images deleted from google photos and also from trash so how i get back.
i want that images and its too important for me
Hi Jay,
Once you delete photos from Google Photos, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash.
If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos but you may wish to review the following options:
- have you made any backups of the photos on your phone, camera, computer, or elsewhere?
- there is a small chance that you can recover the photos using a recover deleted photos app.
- you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
Sandie
Answer:
Hi Jay,
Once you delete photos from Google Photos, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash.
If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos but you may wish to review the following options:
- have you made any backups of the photos on your phone, camera, computer, or elsewhere?
- there is a small chance that you can recover the photos using a recover deleted photos app.
- you can contact the Google Drive support team to see if any deleted files may be recovered. Use the Google Drive contact form, click Missing or deleted files, select a contact option, and be sure to tell them you permanently deleted files in Google Drive.
Sandie
Answer:
====================End Question=====================
Question: Photo getting ready title is showing and all those photos are unable to open Google photos app
Photos getting ready status not getting Completed..
Hi, Nagaraj Ramagiri
Welcome to Google Photos Community Support Forum & thanks for your query.
Have you tried clearing the cached & stored data through the settings on the phone?
Can you please try that & see whether the problem resolves?
Can you please try that & see whether the problem resolves?
Answer:
====================End Question=====================
Question: Changes made to People & Pets Not Saving
When I make changes to People & Pets, such as adding a person to photo or changing someone's feature…
When I make changes to People & Pets, such as adding a person to photo or changing someone's feature photo, I notice that the changes do not save when I go in at a later date. It may save initially, but it doesn't save permanently. I haven't always experienced this issue, only within the last 6 months possibly.
Answer:
Hi, Ms. Meece
Welcome to Google Photos Community Support Forum & thanks for your query.
Can you please try viewing the photos collection through the web version of the app?
Please enter the link httpe://photos.google.com
Then, tap the hamburger icon & tap explore
View the people tab & verify whether the changes you made earlier reflect there or not & then inform.
Please enter the link httpe://photos.google.com
Then, tap the hamburger icon & tap explore
View the people tab & verify whether the changes you made earlier reflect there or not & then inform.
Answer:
====================End Question=====================
Question: After changing some photos date (time stump) they didnt chang in the google photes
After changing some photos date (time stump) they didnt chang in the google photes, but it changed i…
====================End Question=====================
Question: Google photos is using my 15gb free before June 1th
I need to know WHY my free 15gb is being used before June 1th. Gimme back my gigabytes
Probably you have chosen to backup in original quality and when shooting modern videos, that will count fast. So don't blame Google before telling us what your settings are.
Also tell us the 3 numbers you see at one.google.com/storage
Come back here, else we can't advise.
Answer:
====================End Question=====================
Question: Upload videos to Google drive
I am trying to upload a video from my camera to Google drive but keep hitting a brick wall. Can anyo…
Hi Glen and Carol Slabber,
.
.
Looking for Google Photos support? If so, these details will greatly assist us in helping you:
1. What issue you have
2. What you are trying to accomplish
3. What results you hope to get.
4. What error messages (if any) are you getting?
5. Can you provide a screen shot
Thanks
Answer:
====================End Question=====================
Question: I have switched to my new android device. All good photos & folders are missing in this device.
I have signed in with my backup account but I couldn't find all my missing photos and folders in my …
Hi, siva prasad 6326
Welcome to Google Photos Community Support Forum & thanks for your query.
Can you please try viewing the photos collection through the web version of the app?
Please enter the link httpe://photos.google.com
See whether you can find all the pics from your previous phone.
If not, then the backup was incomplete.
If you have access to that old phone, please go through the settings & ensure everything gets backed up.
Once done, all the photos will be visible on the new phone also.
Please enter the link httpe://photos.google.com
See whether you can find all the pics from your previous phone.
If not, then the backup was incomplete.
If you have access to that old phone, please go through the settings & ensure everything gets backed up.
Once done, all the photos will be visible on the new phone also.
However, please note, the pics will reside on the cloud only & will not be brought into the memory of your new phone. Hence, there wouldn't be any folder.
If you wish to have every pic on your new phone also, then you will have to download that.
If you wish to have every pic on your new phone also, then you will have to download that.
Answer:
====================End Question=====================
Question: How many months will i pay for this storage (2 tb)
How many months will i pay for storage (2tb) because its too much cost monthly. Google photos
====================End Question=====================
Question: Some photos not upload
I am unable to backup some photos in spite of having in Google photos app.
Hi, Arpan Mandal 6156
Welcome to Google Photos Community Support Forum & thanks for your query.
However. have you activated the "Backup and sync" option?
If so, are you finding any message against that?
You will find the status of backup on a tap to your profile icon.
If so, are you finding any message against that?
You will find the status of backup on a tap to your profile icon.
Answer:
====================End Question=====================
Question: Hello
If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
Now- with that out of the way let's deal with Sanjay Chary's post in Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
2. Items deleted manually from photos.google.com/trash can not be recovered.
3. Items deleted from your YouTube Channel can not be recovered.
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
5. Items manually deleted from Gmail trash can not be recovered.
6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
If the answer is helpful, please click "Recommend" to help other users of the community.
Answer:
====================End Question=====================
Question: I've deleted my old pics by mistake 1 year a go..
Hi, Mohd Aadil 6113
Welcome to Google Photos Community Support Forum & thanks for your query.
Any deleted picture is retained in the bin for sixty days.
Since your action happened long back, regret, there is no way of bringing something back through Google Photos.
Answer:
Hi, Mohd Aadil 6113
Thanks for your reply
Since your delete action happened one year ago, regretfully there is no way to recover that.
Answer:
====================End Question=====================
Question: Change of phone
I've changed my phone, copied everything over but will everything disappear on my new phone if I log…
Hi, Lauraine Cover
Welcome to Google Photos Community Support Forum & thanks for your query.
Copying the content from one phone to another may result in duplication of pics in Google Photos.
Still, to avoid any chance deletion of your pics, please use the option "Free up space" on your old phone & remove everything.
However, nothing is going to happen to your pics even if log out of your new phone.
Still, to avoid any chance deletion of your pics, please use the option "Free up space" on your old phone & remove everything.
However, nothing is going to happen to your pics even if log out of your new phone.
Answer:
Hi, Lauraine Cover
Welcome to Google Photos Community Support Forum & thanks for your query.
Copying the content from one phone to another may result in duplication of pics in Google Photos.
Still, to avoid any chance deletion of your pics, please use the option "Free up space" on your old phone & remove everything.
However, nothing is going to happen to your pics even if log out of your new phone.
Still, to avoid any chance deletion of your pics, please use the option "Free up space" on your old phone & remove everything.
However, nothing is going to happen to your pics even if log out of your new phone.
Answer:
====================End Question=====================
Question: Photos not deleted from my phone despite saying 'delete after backup'
My phone storage is nearly full, and 5.5GB of that is Google Photos user data. In the Photos app I t…
My phone storage is nearly full, and 5.5GB of that is Google Photos user data. In the Photos app I tried using the 'delete from device everything safely backed up', and it says it's done it, and nothing left to clear.
But when I go offline, and open Google Photos, about 90% of the pictures are still there. I know I can individually delete them, but I'm not sure if that means they're not already backed up? How can I tell?
In my phone Settings, in Storage, if I go to the Google Photos app and click 'manage space', it says it will permanently delete DATA from signed in accounts, but photos and videos will NOT be deleted. I don't even know what all that data (5.51GB) can be if it's not the actual photos and videos.
I need to clear the space on my phone, but want to make sure everything is saved first. If the instruction to delete everything that's been backed up doesn't work, what do I do?
Answer:
Answer:
Hi, thank you.
Answer:
Answer:
Answer:
====================End Question=====================
Question: How do i add name to photo
Cant match name and photos How do i add name to photo
Answer:
Answer:
====================End Question=====================
Question: How to get access to sd card and delete photos
To delete the unwanted or extra photos
Answer:
====================End Question=====================
Question: Sir mera photo restore main dilate ho gaya recover kese kare
Answer:
====================End Question=====================
Question: I have deleted my photos by mistake and I want to recover it
Answer:
====================End Question=====================
Question: My Google photos won't make me movies anymore why not
Trying to make an they grow up so fast video never sends it to me
I am also having this issue, i've tried several times, on different days, different devices, with different types of videos and people, and yet no video is ever made. I've made sure devices are updated as well, and still nothing. Please help!
Answer:
====================End Question=====================
Question: I keep getting p**** messages and video messages pornographic ones I've screenshotted them and I sav
I'm trying to report video and text messages that are pornographic
====================End Question=====================
Question: I deleted some vedios but it not backup what can I do
I tried some apps buti not sucessful
Answer:
====================End Question=====================
Question: Android data
Deleted Android photo and video backup pl
Answer:
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Question: how to upload to Google Photos from external drive where I have my PRIMARY Mac Photos Library
I have a Macbook Pro and because I have a lot of family photos AND videos, as well as a lot of photo…
I have a Macbook Pro and because I have a lot of family photos AND videos, as well as a lot of photos and videos for my work, I created two separate Mac Photos libraries on an external hard drive as my PRIMARY libraries (this was the suggestion of the Genius bar at an Apple store). What I have been doing is I manually select and upload photos and videos from my iPhone and other devices to these different libraries depending on whether they are for family or work. All these photos are NOT stored on my Macbook due to the lack of storage space. My actual Photo library on my Macbook is more or less empty. Therefore, my photos are only stored on the external drive. I have the Family Photos library backed up on iCloud, for which I pay for extra storage monthly, but I'm dissatisfied with iCloud because I don't like the automatic sync function. I have it turned off. I want to store photos in the cloud but not have thousands and thousands of photos downloaded to my phone, IPad etc. It's not a good system because I can't automatically upload photos from my phone to iCloud when I want, because if I turn on sync mode, it will erase all the thousands of photos I have stored there that aren't on my phone. At least that is how I understand the sync function as it is now. I want to use a cloud storage service in order to have a full archive of my photos, and I like the searchable/user friendly interface of Google Photos where my family might actually be able to look at them when they want to. I understand I may lose some resolution...
Answer:
Hi, G Duvall
Welcome to Google Photos Community Support Forum & thanks for your query.
When you are going offline, the Google photos app will continue to show some pics through the cached & stored data.
Please clear that through the setting on your phone while still offline. Then check whether the app shows something.
Please clear that through the setting on your phone while still offline. Then check whether the app shows something.
Further, the right option to create space on the device would be "Free up space". Are you finding some different wording like "Manage space"? If so, can you please check whether your app is updated?
Answer:
Hi, thank you.
The 'manage space' option I mentioned was in the Storage part of the Settings in my phone, when I look into the Google Photos app from there. (Within Google Photos it's 'Free up space', sorry I wasn't clear.) I've cleared the cache several times but it's only a few Mb or Kb each time, the bulk of the storage is showing in 'User Data'.
After clearing the cache I checked Photos again, and it looks like it's only the pictures on the Camera roll which are remaining - all other stored photos are deleted. In the 'back up device folders' section, it says at the top that the camera roll is automatically backed up. But for some reason when I chose the 'Free up space'' option it's not deleting those from the device, even though they're backed up, so I assume it's that folder which is taking up all the storage space. Is there any way I can make Photos delete the contents of that folder along with the rest?
I've attached pics of the option within the Settings/Storage/Google Photos section of my phone, showing the 'user data' which I can delete from there. But it specifically says photos and videos will NOT be deleted, so I'm not sure what it does, and I haven't dared try it in case it deletes all my settings etc.
Btw I checked and the app was last updated on 9th April, so should be up to date.
Answer:
Hi, G Duvall
Thanks for your reply
You are at the correct settings on your phone.
You can safely remove the app data.
That doesn't remove any backed up pics & will never do so.
You can safely remove the app data.
That doesn't remove any backed up pics & will never do so.
Once online, the app regenerates that once again.
Every app stores a lot of data locally. That is to give a fast response.
The Google photos app does so when most of the pics are on the cloud.
Still, this activity of clearing the data needs to be done periodically to refresh the content.
The Google photos app does so when most of the pics are on the cloud.
Still, this activity of clearing the data needs to be done periodically to refresh the content.
Answer:
Hi, G Duvall
Thanks for your reply
You are at the correct settings on your phone.
You can safely remove the app data.
That doesn't remove any backed up pics & will never do so.
You can safely remove the app data.
That doesn't remove any backed up pics & will never do so.
Once online, the app regenerates that once again.
Every app stores a lot of data locally. That is to give a fast response.
The Google photos app does so when most of the pics are on the cloud.
Still, this activity of clearing the data needs to be done periodically to refresh the content.
The Google photos app does so when most of the pics are on the cloud.
Still, this activity of clearing the data needs to be done periodically to refresh the content.
Answer:
====================End Question=====================
Question: How do i add name to photo
Cant match name and photos How do i add name to photo
Hi, Whitey Basson
Welcome to Google Photos Community Support Forum & thanks for your query.
However, your query is unclear.
Do you want to match the name & photos in the Peoples tab?
Or, do you wish to add some description to some of the pics?
Can you please clarify?
Do you want to match the name & photos in the Peoples tab?
Or, do you wish to add some description to some of the pics?
Can you please clarify?
Answer:
Hi, Whitey Basson
Thanks for your reply
Still, that clarification is not helping much.
Can you please add some screenshots to explain which feature in the app you want to use?
Can you please add some screenshots to explain which feature in the app you want to use?
Answer:
====================End Question=====================
Question: How to get access to sd card and delete photos
To delete the unwanted or extra photos
Hi, Aravindhan Aravindhan
Welcome to Google Photos Community Support Forum & thanks for your query.
The moment the Google Photos app finds some new folder with media on the SD card, the app prompts to grant access to the SD card.
If you have skipped doing so, then please through the settings on your phone, allow the app to have read & write access to the SD card.
Once done, you would be able to remove pics from the SD card.
If you have skipped doing so, then please through the settings on your phone, allow the app to have read & write access to the SD card.
Once done, you would be able to remove pics from the SD card.
Answer:
====================End Question=====================
Question: Sir mera photo restore main dilate ho gaya recover kese kare
Hi, Redmi not 5
Welcome to Google Photos Community Support Forum & thanks for your query.
However, it's not clear how the photos got deleted during the restore operation. Can you please elaborate on the steps through which you attempted to do so?
Answer:
====================End Question=====================
Question: I have deleted my photos by mistake and I want to recover it
If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
Now- with that out of the way let's deal with Pawan Kumar 6215's post in Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
2. Items deleted manually from photos.google.com/trash can not be recovered.
3. Items deleted from your YouTube Channel can not be recovered.
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
5. Items manually deleted from Gmail trash can not be recovered.
6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
If the answer is helpful, please click "Recommend" to help other users of the community.
Answer:
====================End Question=====================
Question: My Google photos won't make me movies anymore why not
Trying to make an they grow up so fast video never sends it to me
I am also having this issue, i've tried several times, on different days, different devices, with different types of videos and people, and yet no video is ever made. I've made sure devices are updated as well, and still nothing. Please help!
Answer:
====================End Question=====================
Question: I keep getting p**** messages and video messages pornographic ones I've screenshotted them and I sav
I'm trying to report video and text messages that are pornographic
====================End Question=====================
Question: I deleted some vedios but it not backup what can I do
I tried some apps buti not sucessful
If you deleted items that were not backed up and they are not in trash then they are gone and there is nothing you can do except be more careful going forward.
Answer:
====================End Question=====================
Question: Android data
Deleted Android photo and video backup pl
Hi, Kavita Chauhan
Welcome to Google Photos Community Support Forum & thanks for your query.
Photos do not get deleted spontaneously without any user-generated action.
Also, when we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
Nevertheless, any deleted picture is retained in the bin for sixty days,
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: how to upload to Google Photos from external drive where I have my PRIMARY Mac Photos Library
I have a Macbook Pro and because I have a lot of family photos AND videos, as well as a lot of photo…
I have a Macbook Pro and because I have a lot of family photos AND videos, as well as a lot of photos and videos for my work, I created two separate Mac Photos libraries on an external hard drive as my PRIMARY libraries (this was the suggestion of the Genius bar at an Apple store). What I have been doing is I manually select and upload photos and videos from my iPhone and other devices to these different libraries depending on whether they are for family or work. All these photos are NOT stored on my Macbook due to the lack of storage space. My actual Photo library on my Macbook is more or less empty. Therefore, my photos are only stored on the external drive. I have the Family Photos library backed up on iCloud, for which I pay for extra storage monthly, but I'm dissatisfied with iCloud because I don't like the automatic sync function. I have it turned off. I want to store photos in the cloud but not have thousands and thousands of photos downloaded to my phone, IPad etc. It's not a good system because I can't automatically upload photos from my phone to iCloud when I want, because if I turn on sync mode, it will erase all the thousands of photos I have stored there that aren't on my phone. At least that is how I understand the sync function as it is now. I want to use a cloud storage service in order to have a full archive of my photos, and I like the searchable/user friendly interface of Google Photos where my family might actually be able to look at them when they want to. I understand I may lose some resolution...
So far, I have downloaded Google's Backup and Sync to my Macbook and connected my external drive, but I'm unsure which folder(s) I should choose from my external drive's library to upload to Google Photos in order to insure that I am getting all my family photos and videos saved on Google.
The folder names that appear under the Photos Library icon on my external hard drive are:
"Masks," "Masters," "Attachments," "Private" (seems to be software related to faces etc), "Resources," "Database." I assume it is the Masters folder that I want to choose to upload from? Under Masters though, there are additional folders: The first is named 1903 (??? this one has two movies in it which are listed from December 31, 1903 but judging from the thumbnail, they look like movies my kids made with Photobooth about 10 years ago). The rest of the folders are labeled 2013 through 2018. Under the "Resources" folder, there is also a "master" folder with various .mov and .jpegs in it.
I want to finally have a reliable backup photo/video library that I don't have to worry about -
Thanks for any help or advice you can offer.
Answer:
Answer:
It seems i have the same problem.
Answer:
====================End Question=====================
Question: Google Photos recognize my images as 0.7mp without loc data
Üdv, Rég óta használom a google fotókat, mindeddig előző telefonokon, gépen jól működött, de az új t…
Answer:
So, in english in short:
Answer:
====================End Question=====================
Question: How to remove photos from another mobile, someone else's my photos and he want to miss used it? How
Someone is else my photos, he miss used my to my photos so want to remove my photos from their mobil…
Answer:
====================End Question=====================
Question: I can't play my videos on my laptop. They do play on my phone.
I can play my videos on my phone
Answer:
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Question: My photos is misstaked deleted i won't that photos
Answer:
====================End Question=====================
Question: Jab Main Google account Sig in kiya tab sabhi photo show ho rahe te yani nazar aa rahe te, ab nahi
Purane photo recover Nahin ho rahe hain
Answer:
====================End Question=====================
Question: How the copies of pictures in different albums are deleted?
Defferent copies of picture are delete.
Answer:
Addition
Answer:
====================End Question=====================
Question: Filim has not sound
Film have no sound
====================End Question=====================
Question: 2018 I go Banglore I taken my self photos and video pls show this photos and video recovery
2018 I go quis land Banglore karnataka I take my self photos and videos pls show me photos
Answer:
====================End Question=====================
Question: How do I cange the sync settings?
I can upload my photos fromy phone to google, but if I delete the photos from my phone they are dele…
I can upload my photos fromy phone to google, but if I delete the photos from my phone they are deleted from my Google photos. How do I stop this from happening? I wanna be able to delete pics from my ohone without loosing my backups on Google Photos.
Answer:
Answer:
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Answer:
Hi Karina,
You have described your setup very well and I hope to be able to guide you through the preferences in order to perform a suitable backup. You say that actual your actual Photo library on your Macbook is more or less empty, I would suggest that you select the Masters folder there to 'proof' test the performance and make sure things work well before moving on to the Primary Library.
Are you starting with an empty Google Photos, as one thing to note if that if you have a Google Photos folder in My Drive there will be a clash with any previously uploaded photos and the folder will need to be Removed.
Here are example preferences for Windows (only viewable online) you have the option of 'Choosing' each of the year folders individually or the whole Masters folder. My choice would be to start with the smallest year folder and add them individually to monitor progress.
Happy to explain in more detail,
Regards,
Peter
Answer:
It seems i have the same problem.
All my photos in a Photos-dabase file placed on an external harddrive. Because the different files are between 15 and 100 GB i don't want to copy them to my Mac.
Is it really not possible to upload them from this location? In don't need them to sync - its 10 year old photos.
//Martin
Answer:
====================End Question=====================
Question: Google Photos recognize my images as 0.7mp without loc data
Üdv, Rég óta használom a google fotókat, mindeddig előző telefonokon, gépen jól működött, de az új t…
Üdv,
Rég óta használom a google fotókat, mindeddig előző telefonokon, gépen jól működött, de az új telefonommal valahogy fután viselkedik.
Az elkészült képek közül véletlenszerűen hibásan olvassa be a képeket, azt hiszi, hogy 0.7mp kép, letárolt helyet se jelez ki, nagyon lebutítja a képet.
A telefonon galéria alkalmazásban nézve teljes méretű a kép, hely adat is van, de a fotókban hibás, így is tölti fel az alkalmazás, egyszer rá is nyomtam, hogy törölje a telefonon a képeket, törölte a nagyméretű 13mpes képeket, és megtartotta a felhőben lévő 0.7eseket.
Mindkét tárhelymentést próbáltam, az ingyenes korlátlant, és a helyfoglaló eredeti méretet is, nincs változás.
Ha böngészőböl töltöm fel a képeket, akkor teljes méretűek, szóval az alkalmazás hibája lesz ez, szeretném kérni, hogy ezt javítsák.
Szívesen küldök képet amit elront ha szükséges.
Answer:
So, in english in short:
Google Photos recognize my images as 0.7mp ones, with ultra low resolution, but as you see in attachet images, the image in gallery as you can see is a lot more mp.
Already deleted a bunch of images with google photos, to save storage, but lost the original normal files, and now a lot of my images is in 0.7mp only :/
My phone have 13.1, 12, 8 and 20mp cameras.
And its total random which one is 0.7 in google photos.
Tried both free, and original image upload, same problem.
Phone is a Xiaomi, with Pie, latest update on apps, system.
Answer:
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Question: How to remove photos from another mobile, someone else's my photos and he want to miss used it? How
Someone is else my photos, he miss used my to my photos so want to remove my photos from their mobil…
Hi, Mushtaque Ahmed
Welcome to Google Photos Community Support Forum & thanks for your query.
You should backup everything from that phone & then use the free up space option. Once done, remove your account from the phone. That would prevent any misuse in the future.
Answer:
====================End Question=====================
Question: I can't play my videos on my laptop. They do play on my phone.
I can play my videos on my phone
Hi, Naima El B
Welcome to Google Photos Community Support Forum & thanks for your query.
How are you playing the video on the laptop?
Are you downloading that or opening the video through the web version of the photos app through some browser?
In that case, which browser are you using?
Are you downloading that or opening the video through the web version of the photos app through some browser?
In that case, which browser are you using?
That information will help to understand the correct cause of the problem.
Answer:
====================End Question=====================
Question: My photos is misstaked deleted i won't that photos
If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
Now- with that out of the way let's deal with Sujila Suji's post in Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
2. Items deleted manually from photos.google.com/trash can not be recovered.
3. Items deleted from your YouTube Channel can not be recovered.
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
5. Items manually deleted from Gmail trash can not be recovered.
6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
If the answer is helpful, please click "Recommend" to help other users of the community.
Answer:
====================End Question=====================
Question: Jab Main Google account Sig in kiya tab sabhi photo show ho rahe te yani nazar aa rahe te, ab nahi
Purane photo recover Nahin ho rahe hain
Hi, Brijesh Kumar Bagari
Welcome to Google Photos Community Support Forum & thanks for your query.
Did you delete the old photos on your phone thining that it's OK to do so since everthing is backed up?
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa.
Nevertheless, any deleted picture is retained in the bin for sixty days,
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: How the copies of pictures in different albums are deleted?
Defferent copies of picture are delete.
Hi, Pradeep Yadav 7667
Welcome to Google Photos Community Support Forum & thanks for your query.
However, your query is unclear.
Do you want to remove some pictures which appear in multiple albums?
Please note, the basic picture remains the same. It's not a copy that appears in the different albums.
Do you want to remove some pictures which appear in multiple albums?
Please note, the basic picture remains the same. It's not a copy that appears in the different albums.
Answer:
Addition
If you have the same picture in several albums within Google Photos, they all refer to the same picture in the mainstream. And if you delete a picture there, it is gone from all albums.
Probably it comes back in all albums when you recover that pciture from the trash on the Library-page, but I did not check that yet.
Answer:
====================End Question=====================
Question: Filim has not sound
Film have no sound
====================End Question=====================
Question: 2018 I go Banglore I taken my self photos and video pls show this photos and video recovery
2018 I go quis land Banglore karnataka I take my self photos and videos pls show me photos
If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.
Now- with that out of the way let's deal with Munna Sony's post in Google Photos.
Please note that, due to a variety of reasons, not all files can be recovered - but you can try!
1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.
2. Items deleted manually from photos.google.com/trash can not be recovered.
3. Items deleted from your YouTube Channel can not be recovered.
4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.
5. Items manually deleted from Gmail trash can not be recovered.
6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.
1).If you are using a regular personal account
You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:
2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.
If the answer is helpful, please click "Recommend" to help other users of the community.
Answer:
====================End Question=====================
Question: How do I cange the sync settings?
I can upload my photos fromy phone to google, but if I delete the photos from my phone they are dele…
I can upload my photos fromy phone to google, but if I delete the photos from my phone they are deleted from my Google photos. How do I stop this from happening? I wanna be able to delete pics from my ohone without loosing my backups on Google Photos.
Answer:
Hi, Elizabeth Bernard
Welcome to Google Photos Community Support Forum & thanks for your query.
What you are observing is the intended feature of the sync function.
Sync means that your photo library stays consistent across all devices that are signed in to your account with Google Photos.
For example, deleting a photo from one device will delete it from everywhere, and editing a photo on the web will edit the photo on the original device.
For example, deleting a photo from one device will delete it from everywhere, and editing a photo on the web will edit the photo on the original device.
There is no setting available to alter this feature.
However, if you want to delete a picture without losing that on the cloud, you can follow either of these steps.
- Use the option "Delete from device" through Google photos. That becomes visible when we tap to open a picture & slide up.
Or, use the option "Free up space" in the photos settings. That will remove all the pictures en-mass.
Answer:
====================End Question=====================
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