Hi, Kimberly Swicegood
Welcome to Google Photos Community Support Forum & thanks for your query.
However, at present, the video editor in the Google Photos app doesn't provide any facility to amplify the sound.
But, you can extract the sound clip using some utility, amplify the sound & then replace the existing clip using the editing facility available in the editor to add any sound recording of your choice.
But, you can extract the sound clip using some utility, amplify the sound & then replace the existing clip using the editing facility available in the editor to add any sound recording of your choice.
Answer:
====================End Question=====================
Question: Photos not backing up and Backup Option shows but it's off
The photos on my Android device are not backing up properly. The folders which are not on for backup…
The photos on my Android device are not backing up properly. The folders which are not on for backup and sync the photos in those folders are not showing in the app. Secondly, the folders which are open for backup and sync, the photos of those folders are not backing up.
The backup option is showing on those photos and videos but the option is off. It shows that "The Items Are Backing Up" but they are not really backing up.
Please suggest what steps to be taken.
Answer:
====================End Question=====================
Question: How can i share my photos with the picaboo app?
I've tried to share them. The app says its blocked. How do I unblock it?
@Hailie
Answer:
====================End Question=====================
Question: my videos won't play anymore. how do I fix it
I'm trying to get all my videos to play that used to play fine on the Google photo app
Hi Betsy,
Answer:
I can't locate app setting or anywhere that says force stop .
Answer:
Answer:
====================End Question=====================
Question: My photos tha Delita
My phone Format tha
Answer:
====================End Question=====================
Question: How do I transfer my google photos to my
Answer:
====================End Question=====================
Question: Photo remove bin
Photo
Answer:
Answer:
====================End Question=====================
Question: I need to recover my deleted videos and pictures
I want recover my deleted videos and pictures
Answer:
====================End Question=====================
Question: How to use background photo
I am trying to use a background gor a confrtence
Answer:
====================End Question=====================
Question: instagram & snapchat albums suddenly vanished from my phone and won't load on Google photos. Help!😭
i Deleted instagram and snapchat off my phone, which I have done many times before, and to my surpri…
i Deleted instagram and snapchat off my phone, which I have done many times before, and to my surprise, the insta and sc albums on my phone also got deleted after a few days. i have no idea why this happened, but those were some of my most treasured memories and those photographs mean alot to me, I'm devastated. I tried downloading instagram again, and it wouldn't help. The albums are showing on Google photos, but not a single picture will load, they're just grey sqaures. Please help me get my photos back.🥺😭 Thank you :'(
Answer:
@Shenal
Answer:
====================End Question=====================
Question: "Photos" runtime exception

Answer:
Nevertheless, the app may not be compatible with that flavour of Android.
You should contact the manufacturer of the phone to resolve the issue.
Answer:
====================End Question=====================
Question: I gave my birthdate as asked by google, but i still get a notice saying they will close my account!
I gave my birthdate as asked I keep getting a notice they plan to close my account how do I stop tha…
I gave my birthdate as asked I keep getting a notice they plan to close my account how do I stop that! I did EVERYTHING THEY ASKED! Please don't close my account!
Answer:
Answer:
====================End Question=====================
Question: How to add photos to existing folders in Pixel 3a xl?
I'm trying to add a new photo to an existing folder in my library.
@Carol

Answer:
====================End Question=====================
Question: My husband's andriod factory reset. Back up was set up but all his google photos have been DELETED.
We've called Verizon, they said it was a gmail issue. This is not the first time this has happened. …
We've called Verizon, they said it was a gmail issue. This is not the first time this has happened. We had the phone set up to back up and there is nothing. We've lost all his photos from over a year ago - even though the last "reset" happened 9 months ago. Where are all these photos? This is unacceptable.
Answer:
Answer:
This does not help. I would like to know what Google decided that photos that were backed up prior to the phone reset needed to be permanently deleted. The phone had been backing up all year. This is frankly very disappointing.
Answer:
@Kristina
Answer:
====================End Question=====================
Question: I need to talk to someone the problem I'm having isnt found anywhere on my phone
It's keeps telling me that my photo editor is on its said this for 4 days now. I have looked in my t…
====================End Question=====================
Question: PHOTOS AND VIDEOS DISAPPEARED FROM JANUARY TIL NOW, NOT IN TRASH ETC
I have tried all options suggested and because all devices synced I just opened my iPad and they wer…
I have tried all options suggested and because all devices synced I just opened my iPad and they were there and disappeared in front of my very eyes. Disaster all for work
Answer:
====================End Question=====================
Question: How i backup my camera folder photo and scrernshot photo
====================End Question=====================
Question: Google Takeout Videos Not Playable on my Mac
Hello. I love Google Photos and use it regularly. I recently created a Google Photos album that incl…
Hello.
Answer:
====================End Question=====================
Question: How can i share my photos with the picaboo app?
I've tried to share them. The app says its blocked. How do I unblock it?
@Hailie
We can't know that - but if your recent pictures are not on phone anymore, you can download some from the Google Photos: just open a suitable pic and hit the 3 dots - then you will see the download option.
Thereafter you will find them from within the Picaboo-app in the folder Restored.
That's all I can advise.
Answer:
====================End Question=====================
Question: my videos won't play anymore. how do I fix it
I'm trying to get all my videos to play that used to play fine on the Google photo app
Hi Betsy,
Thanks for posting in the Google Photos Help Forum.
Best,
Emma
I do understand the inconvenience as you're unable to play the videos from your Google Photos app. Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:
- Make sure your device is up-to-date.
- Make sure the App is up-to-date.
- Try restarting the App through the following steps:
- Go to your App Settings.
- Click stop on the afflicted App with the Force Stop button.
- Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
- Close the background running apps through the following steps:
- Go to your App Settings.
- Display the Active Apps on your device.
- Select the App you wish to close and Force Stop it.
- Repeat this step with all active Apps.
- Try clearing your App cache through the following steps:
- Tap the system Settings tab on the main screen of your device.
- Tap the General section of settings that is on the far right.
- Tap Storage in the General tab.
- Clear the cache data once storage calculates the data.
- Back out of the storage section.
- Tap Applications and find the application in question.
- Tap the application and clear the cache (if available).
- Clear the data for the application if there is no cache to clear.
- Exit the settings screen and restart the device.
Let me know if this helps.
Emma
Answer:
I can't locate app setting or anywhere that says force stop .
I wish I had never trusted Google photos.
It automatically duplicates pictures that I have to continually go through and delete.
If I want to replay a video I have to leave it in messages.
If I finally locate them they won't play
Answer:
This is so frustrating, made me look bad in front of clients as they can't watch the videos i send them, you guys make too much money to have issues like this screwing us all up.
Answer:
====================End Question=====================
Question: My photos tha Delita
My phone Format tha
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- At the top left, tap Menu
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device’s Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Tip: You can try using some data recovery apps from the play store. it might work.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: How do I transfer my google photos to my
Hell Zoe,
I assume you mean that you want to download photos from Google Photos web to your camera roll.
- Open the Photos app
- Pinch the screen to show the Month view
- Long press the month to select the whole month
- Tap Share
and select Save to device
- Repeat for other months or select more months at a time
Let me know if I have assumed incorrectly,
Regards,
Peter
Answer:
====================End Question=====================
Question: Photo remove bin
Photo
Hi, mehtab Kumar
Welcome to Google Photos Community Support Forum & thanks for your query.
However, your query is unclear.
Do you want to recover the photos which are now there in the bin?
Or, the bin is not visible?
Can you please clarify?
Do you want to recover the photos which are now there in the bin?
Or, the bin is not visible?
Can you please clarify?
Answer:
Hi, mehtab Kumar
Thanks for your reply
Did you change the name to Mehtab Bhardwaj after posting the query?
That creates a problem in maitaining continuity.
Answer:
====================End Question=====================
Question: I need to recover my deleted videos and pictures
I want recover my deleted videos and pictures
Hi, Talal Shafiq
Welcome to Google Photos Community Support Forum & thanks for your query.
When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,
Nevertheless, any deleted picture is retained in the bin for sixty days.
If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.
However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: How to use background photo
I am trying to use a background gor a confrtence
Hi, LaRita Wright
Welcome to Google Photos Community Support Forum & thanks for your query.
However, your query is unclear.
Do you want to set some picture as a background on the lock screen or home screen?
Or, are you trying to use some photo as a background in some video conferencing utility?
Do you want to set some picture as a background on the lock screen or home screen?
Or, are you trying to use some photo as a background in some video conferencing utility?
Can you please clarify?
Answer:
====================End Question=====================
Question: instagram & snapchat albums suddenly vanished from my phone and won't load on Google photos. Help!😭
i Deleted instagram and snapchat off my phone, which I have done many times before, and to my surpri…
i Deleted instagram and snapchat off my phone, which I have done many times before, and to my surprise, the insta and sc albums on my phone also got deleted after a few days. i have no idea why this happened, but those were some of my most treasured memories and those photographs mean alot to me, I'm devastated. I tried downloading instagram again, and it wouldn't help. The albums are showing on Google photos, but not a single picture will load, they're just grey sqaures. Please help me get my photos back.🥺😭 Thank you :'(
Answer:
@Shenal
We can't inform you about the behavior of third party apps and it is not logical at all to delete these apps.
If their folders were synced with Google, I can't predict what has happened at photos.google.com if there are grey squares also, or still the original pictures.
You should use the forums of these apps for further discussion.
Sorry
Answer:
====================End Question=====================
Question: "Photos" runtime exception
"Photos" runtime exception
"Photos" is experiencing crashes. Please contact "Photos" customer service for a solution.
Why showing this problem.

Answer:
Hi, Ainul Bari Khan
Welcome to Google Photos Community Support Forum & thanks for your query.
It appears to me you are using the app in some specially configured version of Android.
What's the make & model of the phone?
What's the make & model of the phone?
Nevertheless, the app may not be compatible with that flavour of Android.
You should contact the manufacturer of the phone to resolve the issue.
Answer:
====================End Question=====================
Question: I gave my birthdate as asked by google, but i still get a notice saying they will close my account!
I gave my birthdate as asked I keep getting a notice they plan to close my account how do I stop tha…
I gave my birthdate as asked I keep getting a notice they plan to close my account how do I stop that! I did EVERYTHING THEY ASKED! Please don't close my account!
Answer:
Sorry Mommason Ashby, but you may get better help at the
Google Account Community https://support.google.com/accounts/community
I would download my photos ASAP.
Answer:
====================End Question=====================
Question: How to add photos to existing folders in Pixel 3a xl?
I'm trying to add a new photo to an existing folder in my library.
@Carol
Not clear if your are talking about an album or a folder.
But for adding to an album you need to move up that picture a bit and then you see the option for adding to an excisting or to a new album or to an album shared with you.
Like shown below on https://support.google.com/photos/thread/106422718?hl=en

Come back if you means some folder in the row under Photos on device and then tell why you want to do that.
Answer:
====================End Question=====================
Question: My husband's andriod factory reset. Back up was set up but all his google photos have been DELETED.
We've called Verizon, they said it was a gmail issue. This is not the first time this has happened. …
We've called Verizon, they said it was a gmail issue. This is not the first time this has happened. We had the phone set up to back up and there is nothing. We've lost all his photos from over a year ago - even though the last "reset" happened 9 months ago. Where are all these photos? This is unacceptable.
Answer:
Hi, Thanks for posting on Google help forums,
When Settings are fine in Android Phone and Photos / Videos are backed up and synced successfully into Google photos,
You will get the photos and videos here,
Settings For Android Phone,
Open the link and confirm your Google photos App is up-to-date,
When the link open,
Go to 3 lines Menus at top left,
Select your picture,
Select Account in case of Multiple accounts .
Check in All Folders,
Or, open Google photos App and check for photos,
Or,
Check Trash folder for deleted photos,
Can be recovered from Trash within 60 days after the deletion,
Still problem persists,
( In Android Phone )
Go to Settings > >> photos>>Clear cache> Clear Data,
Check Settings in Google photos,
Open Google photos and wait for finishing the process,
If the files are not in Trash,
They are not recoverable.
Answer:
This does not help. I would like to know what Google decided that photos that were backed up prior to the phone reset needed to be permanently deleted. The phone had been backing up all year. This is frankly very disappointing.
Answer:
@Kristina
The harsh conclusion is that these pictures never have been backupped at all assuming that your are viewing photos.google.com in the Chrome-browser when you log-in with your husband's Gmail-account formerly used in the Google-app for backupping.
That's a general pittfall: the app shows the pictures on phone (which are gone now due to the reset) but not the pictures at Google unless he would have created some albums for sharing.
Not clear either why you should do so many resets - I never have not done that since years.
If his phone got filled with too many photos & videos, you should use the Free-up space option under the profile circle right-up. Factory reset is needed when there are installed too much game-apps or other technical problems due to chaotic usage.
And in general: if people make no copies on their computer, most fall in this pit sooner or later.
Just due to confusing design of "great google". See Don't assume
We can do no more - sorry.
Answer:
====================End Question=====================
Question: I need to talk to someone the problem I'm having isnt found anywhere on my phone
It's keeps telling me that my photo editor is on its said this for 4 days now. I have looked in my t…
====================End Question=====================
Question: PHOTOS AND VIDEOS DISAPPEARED FROM JANUARY TIL NOW, NOT IN TRASH ETC
I have tried all options suggested and because all devices synced I just opened my iPad and they wer…
I have tried all options suggested and because all devices synced I just opened my iPad and they were there and disappeared in front of my very eyes. Disaster all for work
Answer:
====================End Question=====================
Question: How i backup my camera folder photo and scrernshot photo
====================End Question=====================
Question: Google Takeout Videos Not Playable on my Mac
Hello. I love Google Photos and use it regularly. I recently created a Google Photos album that incl…
Hello.
I love Google Photos and use it regularly. I recently created a Google Photos album that included 300+ videos. I want to be able to download these videos to my computer (Mac) and tried the following:
1) Tried to download the entire album via the "Download All" option. However, it opens up another page that is "waiting" for "video-downloads.googleusercontent.com" to open. The page tries to load for a few minutes and eventually, I get a HTTP error. I tried this on two different computers in two different locations with 2 different browsers and get the same error message.
2) Next, I used Google Takeout - which created a zip file that I successfully exported. All the videos show up as Quicktime files, but when I try to open each one my Mac says the file isn't recognized. Interestingly, I can open these files using VLC.
Any assistance would be greatly appreciated,
Doug B.
Answer:
Most likely these video's are fairly old and they also got compressed by Google if you did choose unlimited free storage ("High quality"). And in the download via Take-out, some metadata added by Google is separately stored in json-textfiles. So it is not that strange that they are not seen as fully standard to your strict Mac. But VLC is much more flexibel and maybe you also can use VLC to convert back to standard QuickTime formats.
Answer:
====================End Question=====================
Question: Hvorfor kan man ikke skrive på sine billeder via tastaturet
Remix hrldt etr efnko, hn siev ttuodrt sible, le mkePcs.
====================End Question=====================
Question: How to only view pictures that ARENT favorited
Is there any way to only view photos in which you haven't favorited?
To anyone who has this problem, I have discovered a solution. You can view all your favorited pictures and then archive them so when going through the master list of photos, they won't appear.
Answer:
To anyone who has this problem, I have discovered a solution. You can view all your favorited pictures and then archive them so when going through the master list of photos, they won't appear.
Answer:
====================End Question=====================
Question: Can we create new cinematic photos from the google photo app from a photo of our choice?
I tried going on utilities create new, to press on the 3 dots, search bar, even on the albums with n…
Answer:
====================End Question=====================
Question: Unable to use "Screenshot" as a search term?
I'm trying to find a way to search through my thousand of photos, and want to archive all the ones w…
I'm trying to find a way to search through my thousand of photos, and want to archive all the ones with the word "screenshot" in the file name, however, "screenshot" is apparently some search term the photo scanning AI does, so it is also pulling up all photos it thinks are screenshots, when the VAST majority are not. Is there any way to force the search bar to only search for photos with a specific word in it's file name, and not search for whatever random thing the AI thinks I want?
Answer:
Answer:
Correction:
Answer:
Correction:
Answer:
====================End Question=====================
Question: The picture I just saved
I want to use that picture For home screen. Put on home page!
Answer:
====================End Question=====================
Question: Account Access
I have a Google Photo account that I can access on an old phone (5S) but I can't figure out how to s…
I have a Google Photo account that I can access on an old phone (5S) but I can't figure out how to sign in on a my new one (iPhone 6) and want the pictures transferred. My old phone quit working after update issues so it doesn't sync with accounts. Any idea how to get them transferred?
Answer:
Answer:
====================End Question=====================
Question: Missing my photos and videos
Satkozaw
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Saving photos
How Save photos from google photos to sd card?
Answer:
Answer:
====================End Question=====================
Question: https://www.facebook.com/profile.php?id=100003158393641
Answer:
Answer:
====================End Question=====================
Question: If I deleted a video on my gallery & it didn't save on Google Photos, how can I get the video back?
I'm trying to to look for a video that means a lot to me and was recently deleted from my gallery bu…
Hi Heaven,
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Where can I find my safely stored photos taken on MOTO g phone6
I have gone on Google photos... and am having difficulty downloading what it is I need.
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Hi. The Google photo App on my phone is not syncing with google photo on my PC.
Hi when I delete photos from the google photo app on my android they are still there when I log into…
Hi when I delete photos from the google photo app on my android they are still there when I log into google photo on my PC. How do I sync them?
Answer:
Most likely these video's are fairly old and they also got compressed by Google if you did choose unlimited free storage ("High quality"). And in the download via Take-out, some metadata added by Google is separately stored in json-textfiles. So it is not that strange that they are not seen as fully standard to your strict Mac. But VLC is much more flexibel and maybe you also can use VLC to convert back to standard QuickTime formats.
I have too less experience with video and I even don't have a Mac, so I can't say more about.
That you can't download that amount straight from your album, is not that strange: the files must get packed in a zip-folder and apparently there are limits to the size of that folder. While Take-out can divide the bulk over several zips.
Answer:
====================End Question=====================
Question: Hvorfor kan man ikke skrive på sine billeder via tastaturet
Remix hrldt etr efnko, hn siev ttuodrt sible, le mkePcs.
====================End Question=====================
Question: How to only view pictures that ARENT favorited
Is there any way to only view photos in which you haven't favorited?
To anyone who has this problem, I have discovered a solution. You can view all your favorited pictures and then archive them so when going through the master list of photos, they won't appear.
Answer:
To anyone who has this problem, I have discovered a solution. You can view all your favorited pictures and then archive them so when going through the master list of photos, they won't appear.
Answer:
====================End Question=====================
Question: Can we create new cinematic photos from the google photo app from a photo of our choice?
I tried going on utilities create new, to press on the 3 dots, search bar, even on the albums with n…
Hi, Clarisse Potriquet
Welcome to Google Photos Community Support Forum & thanks for your query.
Users can't create cinematic creations on their own.
The Google Photos app will create that automatically. You will learn more about cinematic creations in this blog post article.
The Google Photos app will create that automatically. You will learn more about cinematic creations in this blog post article.
Answer:
====================End Question=====================
Question: Unable to use "Screenshot" as a search term?
I'm trying to find a way to search through my thousand of photos, and want to archive all the ones w…
I'm trying to find a way to search through my thousand of photos, and want to archive all the ones with the word "screenshot" in the file name, however, "screenshot" is apparently some search term the photo scanning AI does, so it is also pulling up all photos it thinks are screenshots, when the VAST majority are not. Is there any way to force the search bar to only search for photos with a specific word in it's file name, and not search for whatever random thing the AI thinks I want?
Answer:
Hi, Liam Salziger
Welcome to Google Photos Community Support Forum & thanks for your query.
You will find all the screenshots in one place in the search tab under the name "Screenshots". There is no need to make a separate search.
Answer:
Correction:
You have to look at the Explore-tab (the second one) on photos.google.com under the pictures; there you will find the searchoption for Screenshots.
Then you should select the first one, scroll down, press & hold Shift and select the last one. Thereafter you can choose Archive under the 3 dots right-up
Good luck
Answer:
Correction:
You have to look at the Explore-tab (the second one) on photos.google.com under the pictures; there you will find the searchoption for Screenshots.
Then you should select the first one, scroll down, press & hold Shift and select the last one. Thereafter you can choose Archive under the 3 dots right-up
Good luck
Answer:
====================End Question=====================
Question: The picture I just saved
I want to use that picture For home screen. Put on home page!
Hi, Eva McNally
Welcome to Google Photos Community Support Forum & thanks for your query.
To make the picture visible on the home screen please follow these steps.
Tap to open the picture & slide up partially.
Below the pic, you will find an option "Use as". Tap on that.
The app will query you which app to use. Choose Google Photos.
Then, on the next screen, you will see two options "Home screen" & "Lock screen". Choose the desired one & the picture will appear on the home screen or lock screen as per your choice.
Tap to open the picture & slide up partially.
Below the pic, you will find an option "Use as". Tap on that.
The app will query you which app to use. Choose Google Photos.
Then, on the next screen, you will see two options "Home screen" & "Lock screen". Choose the desired one & the picture will appear on the home screen or lock screen as per your choice.
Answer:
====================End Question=====================
Question: Account Access
I have a Google Photo account that I can access on an old phone (5S) but I can't figure out how to s…
I have a Google Photo account that I can access on an old phone (5S) but I can't figure out how to sign in on a my new one (iPhone 6) and want the pictures transferred. My old phone quit working after update issues so it doesn't sync with accounts. Any idea how to get them transferred?
Answer:
Hi, Angela F. TX
Welcome to Google Photos Community Support Forum & thanks for your query.
If you have forgotten the password of your old account, you can recover that using the steps described on this page.
https://support.google.com/accounts/answer/7682439?hl=en
https://support.google.com/accounts/answer/7682439?hl=en
Once you recover that, add that account on your new phone.
Then you can transfer the pics using the sharing option.
Then you can transfer the pics using the sharing option.
However, if your old phone has quit working and some pics were not backed up through that, then you will have to recover those pictures only through repair of the phone.
Answer:
====================End Question=====================
Question: Missing my photos and videos
Satkozaw
Hi ဆက္ ပိုင္,
I recommend that you look for your photos and videos here, signing in with all your Google accounts if you have more than one:
- photos.google.com
- photos.google.com/archive
- photos.google.com/trash
- get.google.com/albumarchive
- drive.google.com
- other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud, Verizon, Amazon)
I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
Hi ဆက္ ပိုင္,
I recommend that you look for your photos and videos here, signing in with all your Google accounts if you have more than one:
- photos.google.com
- photos.google.com/archive
- photos.google.com/trash
- get.google.com/albumarchive
- drive.google.com
- other online photo or file storage services you use (e.g. Dropbox, OneDrive, iCloud, Verizon, Amazon)
I also recommend that you go through these steps for troubleshooting missing photos https://support.google.com/photos/answer/6306652
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Saving photos
How Save photos from google photos to sd card?
Hello There,
Try using the "Download" Button under Each image on google photos.
Let me know how it goes,
Regards,
Shyamsalma
Answer:
I collected some methods to do so:
- In the Google Photos app on the Android device you can download one at a time: open the photo, swipe upwards > tap "Download"
- On my Android I installed "File manager +" and can share multiple selected photos with that app.
- You can share multiple selected photos with Google Drive, and download them from there.
- See https://www.youtube.com/watch?v=H94BuHwmTB8
- You can go to https://photos.google.com/ on the phone, select several photos, tap 3-dots > Download. They will be saved as a ZIP file, on my device in the "Downloads" folder, where I can "extract" them.
- You can use https://takeout.google.com/settings/takeout, but be careful: you will also get lots of .json files which you will have to delete. I recommend to try with a small album to start with.
- You can download the photos on a computer, connect the Android phone with the computer (USB cable) and copy the photos to the device. See https://support.google.com/android/answer/9064445.
- For an iPhone you can use iTunes.
- See also https://www.wikihow.com/Transfer-Images-from-Computer-to-Mobile-Phone
- You can use the Google One app once to restore the 200 most recent photos.
- See https://support.google.com/photos/thread/84975423
- On iOS it seems that you can select multiple photos > use the Share button > Save to device.
Answer:
====================End Question=====================
Question: https://www.facebook.com/profile.php?id=100003158393641
Hi, Giron Ruano
Welcome to Google Photos Community Support Forum & thanks for your query.
However, it's not clear whether you want to recover photos stored on your phone in the folder named "Messanger"? Or, something else?
If you have deleted the photos on your phone, you can find them in the bin if your delete action has not crossed sixty days.
You should recover the pics before that.
You should recover the pics before that.
Answer:
Hi, Giron Ruano
Welcome to Google Photos Community Support Forum & thanks for your query.
However, it's not clear whether you want to recover photos stored on your phone in the folder named "Messanger"? Or, something else?
If you have deleted the photos on your phone, you can find them in the bin if your delete action has not crossed sixty days.
You should recover the pics before that.
You should recover the pics before that.
Answer:
====================End Question=====================
Question: If I deleted a video on my gallery & it didn't save on Google Photos, how can I get the video back?
I'm trying to to look for a video that means a lot to me and was recently deleted from my gallery bu…
Hi Heaven,
I'm sorry for your lost video.
If the video wasn't stored in Google Photos and you deleted it using a different photo gallery app, it's unfortunately not possible to access or recover it from Google Photos. However, you may install to your Android device a deleted photo recovery app https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.
Answer:
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Where can I find my safely stored photos taken on MOTO g phone6
I have gone on Google photos... and am having difficulty downloading what it is I need.
I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.
Answer:
====================End Question=====================
Question: Hi. The Google photo App on my phone is not syncing with google photo on my PC.
Hi when I delete photos from the google photo app on my android they are still there when I log into…
Hi when I delete photos from the google photo app on my android they are still there when I log into google photo on my PC. How do I sync them?
Thanks in advance. Meghann
Answer:
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Question: Date wrong
Backup leaves off the last 2 months only through 1/31/21 Date is showing as 2 months ago so new pict…
Answer:
====================End Question=====================
Question: Missing videos recovered
Answer:
====================End Question=====================
Question: How do I change the tag if it's wrong along with the name of the album.
I watched a friend's cats 2 years ago. Last year I got a kitten that looks similar to the 2 I watche…
I watched a friend's cats 2 years ago. Last year I got a kitten that looks similar to the 2 I watched. Now any photos of my new kitten gets put into an album with the other 2. How do I edit people/pets along with album names
Answer:
You can remove a picture that is wrongly grouped under some different face.
To do so, tap to open the pic & slide up.
You will find a minus sign on the thumbnail of the identified face. Tap that to remove the picture from the current collection.
If the app finds some nearest match, one more row will appear at the bottom with a Plus sign on the thumbnail.
A tap on that will offer all the identified faces.
Select the right one and regroup the picture.
Answer:
====================End Question=====================
Question: Google Photos not removing backed up photos/videos on Samsung Galaxy Note10+
I've got Google Photos installed on my Samsung Galaxy Note 10+ and my photos and videos seem to have…
I've got Google Photos installed on my Samsung Galaxy Note 10+ and my photos and videos seem to have all been backed up, however, when I want to remove them from my device, they're not being deleted when I press the free up space button. I'd welcome any advice as my storage is practically full!
Answer:
Answer:
====================End Question=====================
Question: Please help me
Something
====================End Question=====================
Question: Please help in recovering my photos
Please help in recovering my all photos and vedios!
Answer:
====================End Question=====================
Question: Why I cannot send pictures starting from Photos and selecting Gmail and using correct password.
Check out my log in data with Google.
@Frits

Answer:
====================End Question=====================
Question: I lost my google photos
I want backup my google photos
Answer:
====================End Question=====================
Question: Phone restarted multiple times, all photos deleted
Trying to recover deleted photos from the phone
====================End Question=====================
Question: Photos delete to clear up space but videos stay and never delete from camera roll?
I've been using google photos for a while now and I've noticed it leaves behind 90% of my videos on …
I've been using google photos for a while now and I've noticed it leaves behind 90% of my videos on my camera roll when I click the "clear up space" button to delete things from my camera roll. It deletes all the photos just fine but nearly all the videos stay and it makes me wonder if they're not getting backed up. So I go back to check, and they are backed up, so it just makes it very difficult as I'm not sure what to delete by hand and what to keep for backup.
Answer:
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Answer:
====================End Question=====================
Question: Date wrong
Backup leaves off the last 2 months only through 1/31/21 Date is showing as 2 months ago so new pict…
Hi, louise dirusso
Welcome to Google Photos Community Support Forum & thanks for your query.
The Google Photos app doesn't add a timestamp on its own.
It appears that the camera on your phone is encoding incorrect metadata in the photos.
Can you check what time stamp appears when you click a new photo using the camera on your phone?
However, to find that, you should use some file explorer app on your phone.
It appears that the camera on your phone is encoding incorrect metadata in the photos.
Can you check what time stamp appears when you click a new photo using the camera on your phone?
However, to find that, you should use some file explorer app on your phone.
Answer:
====================End Question=====================
Question: Missing videos recovered
Hi, Krupa Sharma
Welcome to Google Photos Community Support Forum & thanks for your query.
If the photos wern't backed up, then regret, there is no way to recover those through Google Photos.
However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps
and run a scan for anything to recover.
Answer:
====================End Question=====================
Question: How do I change the tag if it's wrong along with the name of the album.
I watched a friend's cats 2 years ago. Last year I got a kitten that looks similar to the 2 I watche…
I watched a friend's cats 2 years ago. Last year I got a kitten that looks similar to the 2 I watched. Now any photos of my new kitten gets put into an album with the other 2. How do I edit people/pets along with album names
Answer:
Hi, Marne Bachofer
Welcome to Google Photos Community Support Forum & thanks for your query.
The face recognition feature is still evolving & has yet to reach perfection.
You can remove a picture that is wrongly grouped under some different face.
To do so, tap to open the pic & slide up.
You will find a minus sign on the thumbnail of the identified face. Tap that to remove the picture from the current collection.
If the app finds some nearest match, one more row will appear at the bottom with a Plus sign on the thumbnail.
A tap on that will offer all the identified faces.
Select the right one and regroup the picture.
However, if the app fails to identify the faces of the two kittens as distinct entities, you may not get that choice.
Answer:
====================End Question=====================
Question: Google Photos not removing backed up photos/videos on Samsung Galaxy Note10+
I've got Google Photos installed on my Samsung Galaxy Note 10+ and my photos and videos seem to have…
I've got Google Photos installed on my Samsung Galaxy Note 10+ and my photos and videos seem to have all been backed up, however, when I want to remove them from my device, they're not being deleted when I press the free up space button. I'd welcome any advice as my storage is practically full!
Answer:
@HPUK,
The Google Photos app does not contain any photos and seeing them in the app does not mean they are backed up. The Google Photos app acts as a portal to see all the photos on your device and if they are backed up and visible at https://photos.google.com/ then the Google Photos app will check each one before deleting the device copy.
- Note that only photos stored on internal memory will be deleted.
- SD card contents will not be deleted
Please check the help article at Back up photos & videos - Android - Google Photos Help
Regards,
Peter
Answer:
====================End Question=====================
Question: Please help me
Something
====================End Question=====================
Question: Please help in recovering my photos
Please help in recovering my all photos and vedios!
Hello Nisha
Thank you for reaching Google Photos Help Community.
-->>Please somebody deleted my whole stuff, I need your help for back up my whole date!
As a volunteer in Photos forum I suggest you to check your Trash Folder in Google Photos.
Once please check your trash to see if you can get it back. If your photo or video has already been backed up and you deleted it, it will remain in your Trash for 60 days.
Trash folder is the only last available option to recover your photos.
Click here to check Trash/Bin.
Please read this help article: Delete or restore your photos & videos
Good Luck.
Answer:
====================End Question=====================
Question: Why I cannot send pictures starting from Photos and selecting Gmail and using correct password.
Check out my log in data with Google.
@Frits
I don't understand why you are saying "using the correct password".
The Gmail-app always is logged-in to one of your accounts or do you need to select the right account when you want to start a new mail-message?
Normally you would see this after selecting a few (not many) pictures and sharing them to the M-app (see https://support.google.com/photos/thread/106449450?hl=en):

If the pictures chosen are still on your phone, you will have fairly large files (maybe around 5 MB each), so if you want to send them in their original quality, you should not select more then 2 or 3.
But if the pictures chosen are in Google-cloud only, they can have been compressed to high quality and then they are much smaller (maybe around 2 MB each) and you can select a bit more.
It should work that way, so if not, it is hard to guess what is wrong at your side unless due to a temporary black-out at Google :-)
Just volonteers here - so we can't know evrything.
Answer:
====================End Question=====================
Question: I lost my google photos
I want backup my google photos
Hello There,
If you deleted an item and want it back, check your trash to see if it’s there.
- On your Android phone or tablet, open the Google Photos app
.
- At the top left, tap Menu
Trash
.
- Touch and hold the photo or video you want to restore.
- At the bottom, tap Restore. The photo or video will be back:
- In your phone’s gallery app
- In your Google Photos library
- In any albums it was in
If the item is not in your trash, it may be permanently deleted.
Don't see the photo or video?If a deleted photo or video isn't in trash, you can’t restore it. You won't be able to restore a photo if:
- You moved it to trash more than 60 days ago.
- You moved it to trash, then emptied your trash.
- You permanently deleted it from your trash.
- You permanently deleted it from your device’s Gallery app, without backing it up first.
To find and recover photos easily, turn on back up & sync.
You may also try to get professional help, but sorry to say Google cannot do anything about it.
Tip: You can try using some data recovery apps from the play store. it might work.
Regards,
Shyamsalma
Answer:
====================End Question=====================
Question: Phone restarted multiple times, all photos deleted
Trying to recover deleted photos from the phone
====================End Question=====================
Question: Photos delete to clear up space but videos stay and never delete from camera roll?
I've been using google photos for a while now and I've noticed it leaves behind 90% of my videos on …
I've been using google photos for a while now and I've noticed it leaves behind 90% of my videos on my camera roll when I click the "clear up space" button to delete things from my camera roll. It deletes all the photos just fine but nearly all the videos stay and it makes me wonder if they're not getting backed up. So I go back to check, and they are backed up, so it just makes it very difficult as I'm not sure what to delete by hand and what to keep for backup.
Answer:
====================End Question=====================
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