Google photo QA: How do I get rid of the documents? It's really inconvenient and most of the things placed are wrong.

Question: How do I get rid of the documents? It's really inconvenient and most of the things placed are wrong.

I've tried going to the 3 dots on the top right but it only says archive which isn't what I'm trying…

Duplicate question

But you are unclear also: which documents are you talking about because Google Photos only can show pictures - no PDF-files or Word-documents.

And archiving just means that the files are hided from your family-pictures, but can viewed via the Libary-page.

Answer:

This is what I refer to.This is the documents thingy in talking about. I cant seem to get rid of it and it's just annoying at this point

Answer:

Sorry but I don't see these items here - instead I have two rows with automatic search examples about Locations and "Things" and you would not like that either, but I just don't look.

Wait a few days until there are some pictures appearing that you can recognise, because they will be in your stream on the Photos-page and should be hided by archiving or deleted.

And then come back to report please.

Answer:

Sorry, just volunteers here.

So you need to complain straight at Google vai the feedbackoption in the app under your profile.

They will reply with "Thank you" and maybe your problem is solved soon or never.

But again: it is very abnormal that you don't have (or don't show?) the standard rows with Locations and Things like at everybody. But I am living in Europe, so my Google maybe different then yours.

Or do you have a GSuite-account instead of a personal gmail-account?

Answer:

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Question: I can not see the picture quality, if i make a book can you let me know if it is bad before sending?

Nothing yet just have pictures in google

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Question: i've paid for my 100 gig bites and it's saying i haven't when i did .

google photos has taken my money and has not given me my 100 gig bites

Hello Peachy,

Welcome to the Google Photos Community,

Unfortunately we don't have access to user payment details as it is all controlled by a dedicated team

Please try Get support and ask a Google Expert - Computer - Google One Help

If the Google One support link doesn't get an answer, please try the Google Pay support team https://support.google.com/pay/gethelp

If you step through the options at you will see help articles.

If you do not see any helpful suggestions keep clicking Next and you will eventually reach a contact page <see screenshot online> where you have a choice of contacts who should be able to help.

Regards,

Peter

Answer:

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Question: Full stg is full and I don't know why.

I have already deleted all I want but it still won't let me take a picture.

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Question: Sir mere trash se sare pic delete ho gye hai bo mujhe Bapis chahiye

Mere trash se photo chale gye hai

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Question: I've accidentally permanently deleted some files in Google Drive and I want to recover it

I've accidentally permanently deleted some files in Google Drive and I want to recover it

If you are not the Original Poster, please DO NOT add you problem/issue to this thread as it will NOT get you an answer. Please create your own thread , in the proper Product Forum, concerning your problem/issue.ThisThis will enable us to give personalized help concerning your problem.

Now- with that out of the way let's deal with Tasnia Purni's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

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Question: Pictures from October

I want to see photos from October 2020

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Question: What the fuck did you do to my photos?

There is no way to return to the way it was.

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Question: Photo backup question

I have a Pixel 4. I"m getting a message that I've used 117 of 128GB of internal storage. Photos are …

I have a Pixel 4. I"m getting a message that I've used 117 of 128GB of internal storage. Photos are taking up the most space at 71GB.

Under "Cleaning Suggestions\

Answer:

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Question: My google pics have been syncing to my sister's google pics account, How do I stop that?

I'm trying to stop my google pics from syncing to my sister's google pics account, but I'm not able …

I'm trying to stop my google pics from syncing to my sister's google pics account, but I'm not able to figure it out. I checked if the sharing is turned on but it's not, so I don't know how she still get's it.

Answer:

Hi Saavan,

Welcome to the Google Photos Product Help Forum!

I am definitely not sure that this is the problem. I would be certain if you said it was just photos of certain people.

Review all of the Albums in:

https://photos.google.com/u/0/albums

Try to identify the album which might be being shared with your sister.

Go to the 3 dot menu within the album
Click Options (within the 3 dot menu)
See if there are any "Automatically add photos "Of selected people & pets" at the top of the page.

If there are, click on the image and turn it off.

Let us know if you figure it out.

Good luck, Dougsap (volunteer Google Photos User)

Answer:

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Question: B612 se 28/4/2021 ka photo nahi mil Raha hai Na

B612 ka 28/4/2021 ka photo

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Question: Google Photos deleted Using Laptop at the same time deleted the ones stored in android phone

Google Photos has auto sync on my android phone now it tries to upload all the photos in my phone wi…

Google Photos has auto sync on my android phone now it tries to upload all the photos in my phone with the 15GB available space near to full. I open my Laptop and delete the Photos in Google Photos because i know that the photos is stored in my Android phone memory, i also empty the bin of Google Photos to free up memory in google, comes in shock that the photos i deleted in the laptop is somehow connected on the Android phone memory now all my photos in my android phone memory is lost. please help need to recover them all its a mistake T_T

Answer:

Hi, paul de castro

Welcome to Google Photos Community Support Forum & thanks for your query.

However, sorry to note the loss of pictures because of not knowing the intent of the Sync function.

Sync means that your photo library stays consistent across all devices that are signed in to your account with Google Photos.
For example, deleting a photo from one device will delete it from everywhere, and editing a photo on the web will edit the photo on the original device.

Now since you have emptied the trash also, the only way to recover the pics on your phone is through some deleted file recovery app.

Answer:

Hi thanks a lot for the reply, the recommendation is already tried but numerous recovery app is like useless or fro example does not recover all deleted photos thus the original file like example 2.3mb pics size becomes 301kb. can you recommend an good recovery app in a laptop or android app?

Answer:

@paul

Recovery apps can make some sense if you have deleted some pictures in some local gallery one hour agoo, but not via Google which seems to delete extremely thoroughly hélas.

You are a victim of a serious design mistake of Google because if your originals would have been on computer, nothing was lost at all, even when you should have use the Backup & Sync app on pc for uploading.

And you are a victim of your strong believe in allmighty Google instead of downloading your cloudcontent to your computer every month to have a secundary backup not dependant of the cloud at all (or straight from phone via usb like in the past with normal camera's).

So you can do nothing anymore then being very angry towards Google via the feedback-back option on photos.google.com under the question mark right-up.

They will reply with "Thank you" instead of saying Sorry and we never will know if such feedbacks will change their narrow minds ever unless by surprise in some far future.

PS: but it also is strange that your uploading was causing problems with your 15 GB limit, because at the default high quality setting, your uploads are not counted by Google at all. But if you did have chosen original quality, you should have payed for additional storage at one.google.com/storage before starting. So what was going wrong there?

PS: the nasty behavior of the app is somewhat compensated in Android-11: then it is asked if you want to delete unsynchronised changes and if you neglect that, the local pictures don't disappear.

Answer:

@paul

Recovery apps can make some sense if you have deleted some pictures in some local gallery one hour agoo, but not via Google which seems to delete extremely thoroughly hélas.

So you can do nothing anymore then being very angry towards Google via the feedback-back option on photos.google.com under the question mark right-up.

They will reply with "Thank you" instead of saying Sorry and we never will know if such feedbacks will change their narrow minds ever unless by surprise in some far future.

PS: the nasty behavior of the app is somewhat compensated in Android-11: then it is asked if you want to delete unsynchronised changes and if you neglect that, the local pictures don't disappear.

Answer:

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Question: Chat please

I tried everything man I can't recover some photos please chat

Vishal, Deleted Photos are stored in Trash for up to 60 days, if you delete Photos again from trash, that's two times deletion.

Unfortunately, once Photos are deleted from trash there is no way to retrieve them back :(

Answer:

Mr Kojo Eghan

Thanks for the reply

But I deleted only those photos which I backed up

Now I want to retrieve those photos

But when I opened the Google drive there are no photos available to retrieve

I visited a few websites and finally found my photos on photos.google.com

All of the photos I backed up are there but there is not a single option which says retrieve or move to google drive from which I can easily recover those photos

Answer:

You can select and download the Photos from photos.google.com and upload them to Google Drive

Check out this help centre article on how to download your photos to your device https://support.google.com/photos/answer/7652919?hl=en

Answer:

Mr Kojo Eghan

Thank you for your replies

It worked

Now I'm able to retrieve my photos directly to my mobile

Sorry for the trouble.

Much obliged,

Vishal

Answer:

wow! Glad it worked.

Remember to post back any Photos issues or questions

Cheers

Answer:

You can select and download the Photos from photos.google.com and upload them to Google Drive

Check out this help centre article on how to download your photos to your device https://support.google.com/photos/answer/7652919?hl=en

Answer:

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Question: How do I restore the dates to the photos I moved on another folder?

So I just lost every date I had on some of my favorite photos because I moved them to a new folder a…

So I just lost every date I had on some of my favorite photos because I moved them to a new folder and they all say they were taken today. I'm devastated. I wanted to remember the actual date they were captured and now everything is lost. I really hope someone can fix this and restore the dates. They are important to me and my memories

Answer:

@Anastasia

That is not caused by Google Photos, but by Whatsapp which murders the original data. So these photos always get the date of the very last action: your moving to another device folder.

But these pictures also maybe on the Photos-page in the Google app and if they are assigned to an album (which can be shared) they will hold the dates that they were received. That is not their correct dates either, but often just a few minutes after shooting.

Answer:

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Question: I have a video in photos that will no longer play. How can I fix?

Fix a video

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Question: The last photo book,"Memories", had 2 photos in it completely out of focus, the preview did not.

How do I contact Google about this, 2 photos in the album are completely out of focus?

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Question: Sir mare pricanla photos backup nahe ho rahe ha

Sir please not backup princle photos

Hi, Kuldip Tigaya

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear. Can you please explain the term princle photos? Can you add a screenshot to make that more clear?

Answer:

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Question: Cannot open shared album on app

I have shared my album on another google account. It receives the invitation via email, and as i cli…

I have shared my album on another google account. It receives the invitation via email, and as i click on that device, it stucks on loading photos, though the album shared with other people and they have access to it, o e particular account doesnt load album/photos. I have shared other albums with this account and it works fine, but this one album cant seem to get an access to it. Any suggeations might help.

Thankyou

Answer:

Hi, John Brian

Thanks for your reply

Can you try to do so through another route? Please enter the link https://photos.google.com in any of the web browsers available on your phone. Log into your account through which you are trying to view the shared album.

Next tap the Hamburger icon (Three horizontal bars) and select option sharing

Scroll down to see the album you shared through another account & tap on that.

If you can view the album through this route, then please revert.

Answer:

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Question: My mom in law just passed away I mad a movie but its moving to fast how to slow down

Slow down the Barnes Famliy google photos

My condoleances.

Probably not possible - try YouTube via http://www.youtube.com/upload - much more versatile and a lot of music too.

Answer:

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Question: Backup and restore

I want to ask that my all photos in Google photos are backed up in High quality and there is one rem…

I want to ask that my all photos in Google photos are backed up in High quality and there is one remainders that after 1june 2021 my all high quality photos will be deleted because they are in high quality. Please tell me is it that my pics in high quality will be deleted automatically.

Answer:

No- that is NOT correct.

This will explain it all:

https://youtu.be/LzKjTKajxYk

Go to 32:41 in the video.

Answer:

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Question: Someoneis in my personal accousn

Some one copies all my accounts and info they take over my apps ect they need to pay the phone bill

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Question: I don't have the option to order canvas prints after the latest update. Where did it go? Help please

I am trying to order a canvas print through Google photos. I do not have the option to Order any Pri…

I am trying to order a canvas print through Google photos. I do not have the option to Order any Prints, photobooks, canvas Prints, anything since the latest update. I am using a Samsung Galaxy S21 Can someone please point me in the right direction so I can order a canvas print for mothers day!

Answer:

Hi Kari,

Do you still have the option here https://photos.google.com on the Google Photos website if you visit it with a computer? In the left sidebar, look for any printing options.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Do you see any printing options here? https://photos.google.com/photobooks

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Editing Title

How can I edit title cover page

On the community-site I have placed a screenshot to show the editing:

The original "word" was Jpg and I have changed that in Jpeg.

Thereafter I need to click the checkmark in the left-up corner in order to save that change.

Did you have forgotten that?

Or do you use Firefox as your browser?

Because that one is famous because of mysterious bugs in Google Photos.

Answer:

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Question: I've never had a Cinematic photo created yet. Why? And why can't I choose which photos to apply?

Hi Mike,

I've never got a cinematic photo either. This is likely because Google Photos can't find any suitable photos to process as cinematic photos. And, unfortunately, the effect can't be applied manually to photos.

I mean suitable from a technical point of view, i.e. photos that have the right depth for the Google Photos algorithms to produce a 3D representation of the scene.

And yes, it's frustrating to have little or no control over certain useful creations and effects. You may send your feedback and suggestions to the Google Photos team as these instructions explain under "Send feedback to the Google Photos team" https://support.google.com/photos/answer/6156065

Here is how to back up your photos & videos. Follow this steps to do that.

Turn back up & sync on or off

Before you start, make sure you're signed in.

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the top, tap Menu .
Select Settings Back up & sync.
Tap "Back up & sync" on or off.
- If you've run out of storage, scroll down and tap Turn off backup.

Things to keep in mind about this setting:

Changing backup settings will affect all apps that use Back up & sync, such as Google Drive.
If you have Back up & sync on, deleting the Google Photos app from your device will not turn it off. To turn off Back up & sync, follow the instructions above.

Kind Regards,

Samson

Answer:

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Question: I'm a Level 8 in Google Maps contributor, aren't I eligible for more photo storage without add'l fee

See above question

Hi Susie,

>>>I'm a Level 8 in Google Maps contributor, aren't I eligible for more photo storage without add'l fee

Sorry, but no.. you could bring it up in

https://www.localguidesconnect.com/

Best regards, Dougsap (Volunteer Google Photos user)

Answer:

Hi Susie,

>>>I'm a Level 8 in Google Maps contributor, aren't I eligible for more photo storage without add'l fee

Sorry, but no.. you could bring it up in

https://www.localguidesconnect.com/

Best regards, Dougsap (Volunteer Google Photos user)

Answer:

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Question: Restore permanently deleted photos and videos

Restore permanently deleted photos and videos

Now- with that out of the way let's deal with Ankita Ghosh 665's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

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Question: Recover deleted photo's.

Recover deleted photo's

Now- with that out of the way let's deal with Manisha Sedai's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

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Question: I'm trying to get my Google photos into my SD card. My phone has problems. I need to reset phone.

Copied my phone numbers but my SD card did not pick up photos in Google. I do not want to reset phon…

This will show you how to move photos from Android to SD Card.

Android-Move to SD Card

Answer:

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Question: Get back warm my deleted photos

Gggggg

Now- with that out of the way let's deal with Robert Herridge's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

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Question: Can not update photos

I can't update Google Photos. I get the message "You're missing out..." But when I hit the update button, it just shows the loading circle over and over and over without ever loading. When I try to update through the play store, the same thing happens. So now I don't think the Photos app is working properly. Help please! Thanks!

Answer:

Hi, Sarah Cornthwaite

Welcome to Google Photos Community Support Forum & thanks for your query.

Can you please provide the following details?

The make & model of your phone
The Android version & the security patch version
The version of the Google photos app at present
The version of the Play store app.
The region that you have registered in the profile on the Play store.

That will help in knowing the exact reason for the problem.

Answer:

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Question: error message trying to download a video Google says I need to remove

Google has alerted me of an "unsupported video" that I need to remove. When I go to https://photos.g…

Google has alerted me of an "unsupported video" that I need to remove. When I go to https://photos.google.com/unsupportedvideos to check it out, I see a listing there for a 60 MB video. But I can't download it. When I click on the download link, I get a "This page isn't working If the problem continues, contact the site owner" message. What do I do?

Answer:

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Question: I deleted a message sent by indiamart yesterday at night dated29th april 2021 can you please resend

I want my 2 messages sent by indiamart which got deleted by mistake

Hi, Shobha Balasundar

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you please clarify whether you received the messages through the sharing route in Google Photos along with some pictures?

Answer:

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Question: Need deleted photo

Now- with that out of the way let's deal with Balpreet Singh Bhullar's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

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Question: HOW TO DELETE PHOTOS IN GOOGLE PHOTOS WITHOUT DELETING IT FROM MY PHONE GALLERY?

I HAVE DELETED ONE PHOTO ON MY GOOGLE PHOTOS IT ALSO HAS BEEN DELETED IN MY PHONE GALLERY AND I DONT…

I HAVE DELETED ONE PHOTO ON MY GOOGLE PHOTOS IT ALSO HAS BEEN DELETED IN MY PHONE GALLERY AND I DONT WANT IT TO HAPPEN I JUST WANT TO DELETE IT FROM MY GOOGLE PHOTOS

CAN I HAVE A SOLUTION FOR THIS.

Answer:

@sai shreyas,

Having photos on your device and not in Google Photos is an unstable situation which can only be managed manually with Backup & sync turned off.

Check the app trash to make sure there are no photos and videos mistakenly deleted
- Empty the trash
tap the account icon at the top right
tap your email address and select Use without an account
Power down/up or restart the device
Go to photos.google.com and delete the photos
sign in again making sure you are using the correct email
Do not enable Backup & sync
wait until getting photos finishes, could take a while
- Please wait until it completes leaving the app open and plugged in if necessary.
For future uploads, open the photos on the Photos tab and tap the Upload cloud icon at the top right.

You are now vulnerable to losing your phone and any photos only on the device will also be lost forever.

Regards,

Peter

Answer:

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Question: My foto and video miss

Foto Nd video miss

Hi, Mohd Shahwan

Welcome to Google Photos Community Support Forum & thanks for your query.

Photos do not get deleted spontaneously without any user-generated action.

When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,

Nevertheless, any deleted picture is retained in the bin for sixty days,

If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.

However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps;

and run a scan for anything to recover.

Answer:

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Question: Photos start to disappear in Created Folders on Pixel Device

I have created in Google Photos app or in my device (Not sure on the difference as both are on the g…

I have created in Google Photos app or in my device (Not sure on the difference as both are on the google photo app) numerous folders in Photos on Device. The reason being I want to categorize my photos, example, Family photos in one folder, and Hobbies in the Hobbies Folder.

These folders are all still visible and viewable, but the photos that I have transferred to them from other folders (Created folders or Camera Roll) have disappeared after a while. These photos are not deleted as they can still be seen in Photos. Just missing from the folders that I have previously placed them in. And only the earlier transferred ones are missing, the recent ones are still there

I have tried using a USB to connect to my PC to see if the photos are hidden. I have found folders that were created awhile back but are not visible on my Google Photos app now. And of course under Photos folder, I could not locate the photos that I had transferred into from a while back.

Hope that someone can help with this, thanks!

Details

Find Photos, Android

Answer:

Hello Wayne,

Sorry to hear you are having problems, but I don't think this is an issue with Google Photos. More likely an Android problem similar to DownloadManager's cleanOrphans method erroneously removes files that have been moved from the Downloads folder [148573846] - Visible to Public - Issue Tracker (google.com)

The Google Photos team do not offer User Support and it would be impossible for me to get any action in having a bug report accepted.

Google Photos is a web centred service and Albums created for different categories exist online and are available from any device you are signed in with. This means that you would be protected from losing your device as the Albums would still be available, and you would also be able to see the categories using a PC

Regards,

Peter

Answer:

Hello Wayne,

The Google Photos team do not offer User Support and it would be impossible for me to get any action in having a bug report accepted.

Regards,

Peter

Answer:

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Question: Can you delete photos after you have created an album?

Can you delete photos after you have created an albums that are now a part of the library?

Hi Denise,

No, you can't delete the photos.

You may think of albums as collections of pointers to the actual photos stored in your Google Photos photo library, not copies of the photos. If you delete the photos from the library, they will go away also from any albums they were added to.

Now- with that out of the way let's deal with Kiran Bhoi's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Question: I have deleted my files by mistake and I want to recover it.

I want back my files

Now- with that out of the way let's deal with Jay Patel 1196's post in Google Photos.

Please note that, due to a variety of reasons, not all files can be recovered - but you can try!

1. Items deleted from your photos.google.com are stored in trash for 60 days and then are Auto-Deleted from trash and can not be recovered.

2. Items deleted manually from photos.google.com/trash can not be recovered.

3. Items deleted from your YouTube Channel can not be recovered.

4. Items deleted from your Gmail are stored in trash for 30 days and then are Auto-Deleted from trash and can not be recovered.

5. Items manually deleted from Gmail trash can not be recovered.

6. Items deleted from your Google Drive will be stored in Drive Trash for 30 days and then be Auto-Deleted from Trash and can not be recovered.

1).If you are using a regular personal account

You will have to contact a Google Drive Specialist who *MAY* be able to restore it. Use this link:

https://support.google.com/drive/thread/5032072?hl=en#contact=1

2). If you use a work/student account (G Suite), you should contact your Account Admin as they can restore files up to 25 days after deletion.

If the answer is helpful, please click "Recommend" to help other users of the community.

Answer:

====================End Question=====================

Google photo QA

Tuesday, March 22, 2022

How do I get rid of the documents? It's really inconvenient and most of the things placed are wrong.

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