Google photo QA: Google photos stopped working in iPhone 6?

Question: Google photos stopped working in iPhone 6?

Hi! Since 2-3 days, suddenly Google Photos stopped working on my phone. It was completely froze and …

Hi! Since 2-3 days, suddenly Google Photos stopped working on my phone. It was completely froze and stood and the app crashed every time I opened it.

I had already installed and reinstalled, restarted my phone a couple of times and even switched off my phone multiple times. I even tried using another account to see if the amount of photos I had was collapsing with my phone's memory, rebooted my phone a couple times, cleared cache and everything. It works perfectly well on my PC. I'm using iPhone 6 and I don't know to get rid of this. Please look into this!

Thanks.

Answer:

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Question: Google photos from a certain date onwards showing as grey box

From Thu 18 Oct 2018 my google photos on the web under "Photos" shows only grey boxes and does not d…

From Thu 18 Oct 2018 my google photos on the web under "Photos" shows only grey boxes and does not display the image/s, I can't delete or select these boxes. On the Photos app for Android, it shows all backup complete and displays all images ok in Android app but not on PC. I have cleared the apps cache to see this resolves the issue but made no difference a.s per some previous posts on here. Any advice?

Answer:

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Question: Google storage space used photos - no photos or videos

Hello, Sorry for my English. I deleted all photos from Google some time ago, but I can still see tha…

Hello,

Sorry for my English.

I deleted all photos from Google some time ago, but I can still see that the photos are 65 MB. I cleared the cost, checked for hidden files "*\

Answer:

Hi Damian,

Approximately how long ago did you delete the photos? Did you clear also the Google Photos Trash bin?

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

Do you still have any photos here? http://get.google.com/albumarchive

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Recover permanently deleted files

Recover permanently deleted files

Hi PROUD TO BE AN INDIAN,

I’m sorry, it’s not possible to recover photos permanently deleted from the Google Photos Trash. However, you may install to your Android device a deleted photo recovery app (be sure to pick one that doesn't require rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps and run a scan for anything to recover.

Answer:

I'm an astronomy and space popularizer, a Google enthusiast, and a co-host of the first Italian space podcast since 2007.Having been fully in the Google ecosystem since the start I have extensive experience with its products. I was an early adopter of the search engine in 1998 and Android in 2009. As a member of the Top Contributors, and later Product Experts Program, I have been helping users in the official support forums since 2013.

Answer:

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Question: Блин бывший парень козел взял и удалил все фото и с корзины тоже что делать ? Как их воостановить?

Везде смотрела нигде нет помогите пожалуйста восстановить их!

Везде смотрела нигде нет помогите пожалуйста восстановить их!

Answer:

Hi, Александра Баранова 5196

Welcome to Google Photos Community Support Forum & thanks for your query.

However, sorry to note, some one emptied the trash also.

Once that happens, then it become irreversible.
There is no way to recover the pictures through google photos.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 
and run a scan for anything to recover.

Answer:

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Question: Could not share this file to whatsapp

Omg 329 mov

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Question: I cant download google backedup videos to camera roll

I have tried to click the download icon yet it shows your video cant be downloaded. I have also trie…

I have tried to click the download icon yet it shows your video cant be downloaded. I have also tried sharing it to my friends but even they cant download the video through links. Neither can i download the video on my devicd

Answer:

Hi, Vanshika Jain

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you please clarify whether you created the video using the camera on your phone?

Or. did you compose that using the movie feature in the app?

Or, did you upload that after downloading through some social media site or web link?

That will help in understanding the real cause of the problem.

Answer:

I created using my own phone's camera also now none of the previous video shot on my camera can be downloaded😞. Please help me as soon as you can

Answer:

Hi, Vanshika Jain

Thanks for your reply

However, to troubleshoot the issue can you please provide some more details like

The Make & model of the phone.
The Android version & security patch version
Google Photos app version
Amount of free space in your phone's memory.
Download & upload speeds of your data network.
The duration & file size of the videos that you tried to download.

This information will help in deciding the next action.

Answer:

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Question: Facing issue in back camera colour

When I take photo from rear camera photo come in black&white only

Hi, Milan Collection

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app.

You should look into the documentation provided by your phone's manufacturer.

Answer:

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Question: How do i turn off the photoslide while my Galaxy s10 + is not in use?

I am trying to turn off the photoslide while my Galaxy s10+ is not in use.

Hi, Sarah Kahl

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app.

You should look into the documentation provided by your phone's manufacturer.

Answer:

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Question: How to recover photos delete from bin..?

By mistake i deleted most important photos and these photos are also deleted from the recycle bin Ki…

Hi, Mohit Sharma 3198

Welcome to Google Photos Community Support Forum & thanks for your query.

Once we delete something from the bin, then regretfully, that becomes an irreversible action.

There is no way to recover the pictures through google photos.

Answer:

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Question: Buying Photos Storage

Unable for Subscription is what im able to see

Hi, abhishek uc

Welcome to Google Photos Community Support Forum & thanks for your query.

However, can you please share the error message that you are getting when you try subscribing for additional storage?

Answer:

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Question: After stabilizing video can't save

It's 10th to15th times Error to save this video

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Question: After updating Google photos it can showing its previous Google photos automatic creation of photos

I cannot getting automatic creation of Google photos

Hi, ganesh nadupuri

Welcome to Google Photos Community Support Forum & thanks for your query.

If you have saved the creation, you can find those through the search tab under the heading "Creations".

Answer:

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Question: Recover permanently deleted files

Please recover permanently deleted files

Hi, PROUD TO BE AN INDIAN

Welcome to Google Photos Community Support Forum & thanks for your query.

By permanently deleted do you mean you emptied the "Bin" in the phone app or "Trash" on the desktop?

Then regret, that's an irreversible action.

There is no way to recover the pictures through google photos.

Answer:

Hi, PROUD TO BE AN INDIAN

Welcome to Google Photos Community Support Forum & thanks for your query.

By permanently deleted do you mean you emptied the "Bin" in the phone app or "Trash" on the desktop?

Then regret, that's an irreversible action.

There is no way to recover the pictures through google photos.

Answer:

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Question: Photos are automatically gets added which I have been uploaded before

I want the which have been uploaded should repeat again

Hi, Prem devi Sheela

Welcome to Google Photos Community Support Forum & thanks for your query.

However, your query is unclear.

Are you saying that the app is uploading the same pictures again & again?

Please confirm.

Answer:

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Question: Google photos changes the date of my pictures and now the application shows them under a wrong date

About a week ago Google photos synchronized thousands of pictures again, even though they already ha…

About a week ago Google photos synchronized thousands of pictures again, even though they already had been synchronized before. Now it also shows the pictures under the wrong date in gallery, even though the date is correct when you open the photo. These are not just whatsapp photos etc. but also photos that I took with the phone. Before this problem I didn't change any settings. How can I get the gallery fixed?

Answer:

Hi, Juuli Kallio

Welcome to Google Photos Community Support Forum & thanks for your query.

I suggest you visit the link https://photos.google.com log into your account & see whether you the pictures are visible there in the correct chronological order.

If so please revert.

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Question: some of my photos are gone from 2016-2018

everything fam

Hello Robbie,

Thanks for posting in the Google Photos Help Forum.

I understand how important the photos are for you and I'll try my best to help. It can be possible that the photos weren't uploaded successfully to Google Photos (cloud) and also make sure you're logged in to Google Photos with the same Google Account that you used during the backup. Photos/videos that are not synced or backed up, will still appear in Google Photos and will have this icon

(which means not synced/backed up) or some photos/videos will also show up with the two arrows in a circle mean backup is in progress.

Once the upload is complete there will be no icon on any photos/videos. Often, many of us misinterpret that they are all backed up because the photos/videos show up in Google Photos and we over see the icons on each photo/video. If the photos/videos weren't backed up they cannot be deleted from the Google Photos library nor Trash.

In case, you are uploading a large amount of data (photos/videos), please know that it might take 24-48 hours for the photos and videos to sync across all devices. Please ensure to have 'Backup & sync' enabled on the Google Photos settings while you're backing up your photos and videos. To check is the content is backed up, login in to photos.google.com to checked for your backed up photos and videos.

However, if you're sure they were backed up, I recommend you looking for your video here:

If a photo/s is deleted from Google Photos, it would go to Trash/Bin for the next 60 days (after deletion). Unfortunately, if the photos aren't found in Trash or deleted from Trash, I'm afraid, you might not find them else where to recover them because Trash is the last resort to retrieve your lost/deleted photos.

Meanwhile, also try uninstalling and reinstalling the Google Photos app on your iOS device and login with the same Google Account to check if this sorts the issue.

Keep me posted.

Regards,

Amanda

Answer:

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Question: My google photo have not any action in my phon , how can i repair this problem ?

My google photo is freez in this page and have not any action , how can i repair this problem ?

My google photo is freez in this page and have not any action , how can i repair this problem ?

Answer:

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Question: Info about privacy of google photos

Just I want to know about privacy policy..

Hello Sir,

Please use this link below to find out the detailed info about the privacy policy.

https://safety.google/photos/

Thanks.

Answer:

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Question: How do I get back corrupt video?

Filmed a video on my Pixel 2. Got home and thumbnail is greyed out. When I click on it, it says "Can…

Filmed a video on my Pixel 2.

Got home and thumbnail is greyed out.

When I click on it, it says "Can't play video.

Tried the suggestions on here to sign out, restart and sign back in. Didn't work.

Tried the suggestion of opting out of ad personalization and restarting. Didn't work.

Tried the suggestion of trying to edit the video on VLC. Didn't work.

Tried the suggestion of uninstalling app updates. Didn't work.

Thinking the video may be corrupted - no idea why this would be the case but tried fixing the video using the MP4Fix app anyway. Worked but only managed to recover half the video.

The video isn't even listed when I tried to look at Google Photos on my laptop, even though on my phone the video had an ID name.

Any help would be very much appreciated

Answer:

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Question: How can I get my videos downloaded from Drive to work on my Pixel 4a?

I can play my videos fine from the Drive app but when I download them and try to play through Photos…

I can play my videos fine from the Drive app but when I download them and try to play through Photos it's just the audio and no video. I've tried clearing Photo's cache. Same problem when I try to upload the video to Instagram.

Answer:

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Question: photos, descriptios

many of my photos on my harddisk carry their description in their title after uploading the photos t…

many of my photos on my harddisk carry their description in their title

after uploading the photos to photos.google.com i can no longer find these descriptions

where have they gone to?

Answer:

Hi, Gerald Antal Gamauf

Welcome to Google Photos Community Support Forum & thanks for your query.

However, to know exactly what do you mean by description, can you please share a screenshot of the file properties screen?

Answer:

@Gerald

One can see these filenames when you open the infopanel on the (shared) site like below (on community):

Real descriptions (captions) can be typed on top and will be visible left down when the panel is closed for a while as long as you don't move the mouse.

In the Android-app you need to move-up a picture to see that panel.

PS: for sorting on Google Photos, only dates & times & timezones are important and that will be a big problem with scanned old prints & slides.

Answer:

Picasa is not around anymore since 2016, but some still use it on their Windows-computer (not on Mac).

See https://sites.google.com/site/picasaresources/picasa/update-picasa-to-latest-version

But if you never have used it very seriously, you better can leave it in peace :-)

Best

Answer:

Just in case Gerald: see the renewed Picasa-FAC at https://sites.google.com/site/picasaresources/google-photos-1/how-to-reorganize-pictures-in-an-album?authuser=0

Best

Answer:

Yes, below the date.

But what you are showing is a very absurd filename from some badly designed source like the Photoscan-app.

A normal filename from a mobile camera would show the date and time merely.

Like 20210428_173645.jpg for a Samsung or just basic like IMG_2345.jpg for an iPhone.

In the Google Files-app you can change such bad names into decent ones for you.

But again: Google Photos still can't sort on filenames in albums because their boss don't understand their importance for oldmodish guys like us :-)

Answer:

@Gerald

One can see these filenames when you open the infopanel on the (shared) site like below (on community):

Real descriptions (captions) can be typed on top and will be visible left down when the panel is closed for a while as long as you don't move the mouse.

In the Android-app you need to move-up a picture to see that panel.

PS: for sorting on Google Photos, only dates & times & timezones are important and that will be a big problem with scanned old prints & slides.

Answer:

Picasa is not around anymore since 2016, but some still use it on their Windows-computer (not on Mac).

See https://sites.google.com/site/picasaresources/picasa/update-picasa-to-latest-version

But if you never have used it very seriously, you better can leave it in peace :-)

Best

Answer:

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Question: If you create a clipboard link in Gmail then delete it, will this also delete content in Photos?

Hi, if you create a clipboard link in Gmail, then delete it, will this also delete content in Photos…

Hi JW,

>>> Hi, if you create a clipboard link in Gmail, then delete it, will this also delete content in Photos?

No, deleting a link to a Google Photos image will not delete the image in Google Photos.

Best regards, Dougsap (volunteer Google Photos user)

Answer:

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Question: How do I turn dark mode to light mode via files go??

I'm trying to check how to switch to light mode cause my phone is on dark mode

Hi, Katlego Avina

Welcome to Google Photos Community Support Forum & thanks for your query.

The Files Go app emulates the setting on the phone. There is no separate setting to toggle the dark mode through the app.

Answer:

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Question: Hume photo or video Delede karni hai

Hshhs

Hello Sir,

Delete photos & videos

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Tap and hold a photo or video you want to move to the trash. You can select multiple items.
At the top, tap Trash .

Important:

If you delete a photo or video that's backed up in Google Photos, it will stay in your trash for 60 days.
If you delete an item from your Android device without it being backed up, it will stay in your trash for 60 days.
If you see a photo or video in Google Photos that you think you deleted, it might be on a removable memory card. To delete it, use your device's gallery app.
If you use a Pixel, backed-up items will be permanently deleted after 60 days. However, items that aren't backed up (only stored locally on the device) will be deleted after 30 days.

Empty your trash

If you see a request to "Delete permanently" when you try to move an item to trash, your trash is full. Your trash can hold 1.5GB.

Important: If you empty your trash, you permanently delete any items in your trash.

To empty it:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
At the bottom, tap Library Trash More Empty Trash Delete.

Remove an item from your device

To permanently delete an item from your device:

On your Android phone or tablet, open the Google Photos app .
Sign in to your Google Account.
Select the items you want to delete from your Android phone or tablet.
In the top right, tap More Delete from device.

Learn how to free up space on your device.

Thanks.

Answer:

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Question: how can i find my old photo and video

Hi, my old photo and video are disappeared.Please ,how can i find .Thanks

Hi Markus,

Check your Google trash folder here - photos.google.com/trash

Once you delete photos from your Google Photos account, they're moved to Trash for the next 60 days. If you deleted them by mistake you can always restore them from the Trash folder within those 60 days. Here's the link explaining how to recover them from Trash. If you have more than one Google account, check the trash for all of them.

If you accessed the Trash and manually sent the photos for permanent deletion, or if the 60 days expired, there is no way to recover them from Google Photos app anymore.

Kind Regards

Answer:

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Question: Old assistive photos are not there i save in trash is deleted please recover that

My old assistive photos was deleted please recover that only

Hi, Sadik Shaikh 4997

Welcome to Google Photos Community Support Forum & thanks for your query.

Photos do not get deleted spontaneously without any user-generated action.

When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,

Nevertheless, any deleted picture is retained in the bin for sixty days,

If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.

However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 

and run a scan for anything to recover.

Answer:

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Question: Permanently

Please recovery my videos

Hello Sir,

if you have uploaded photos to google photos and then deleted it.

please take a look at the below information.

Restore photos & videos

If you deleted an item and want it back, check your trash to see if it's there.

On your Android phone or tablet, open the Google Photos app .
At the bottom, tap Library Trash .
Touch and hold the photo or video you want to restore.
At the bottom, tap Restore. The photo or video will be back:
- In your phone's gallery app
- In your Google Photos library
- In any albums it was in

If the item is not in your trash, it may be permanently deleted.

Don't see the photo or video?

If a deleted photo or video isn't in trash, you can't restore it. You won't be able to restore a photo if:

You moved it to trash more than 60 days ago.
You moved it to trash, then emptied your trash.
You permanently deleted it from your trash.
You permanently deleted it from your device's Gallery app, without backing it up first.

To find and recover photos easily, turn on back up & sync.

Important: If your Google Photos account is inactive for 2 years or you're over your storage limit, your content may be impacted. Learn more about this.

Hope this helps.

Thanks.

Answer:

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Question: High battery drain and Heating

When uploading photos from the app... It consumes to much battery and phone heats up too much it is …

When uploading photos from the app... It consumes to much battery and phone heats up too much it is unbearable to hold.

Answer:

Hello Sir,

Please clear the cache of the photos apk. And normally due to Summer phone tends to head up.

Let us know how it goes.

Thanks.

Answer:

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Question: All of the photos are gone from my phone gallery and I can't move them back

Tried to download pictures and they didn't go back to my gallery

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Question: Am not getting all my photos. It just showing getting your photos.

Am not getting my all photos as it showing some of them and showing getting your photos. It happened…

Hello,

please take a look at the below thread

https://support.google.com/photos/thread/265281?hl=en&msgid=265281

Hope this helps.

Thanks

Answer:

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Question: Don't show my whatsapp images in gallery's or photo

Don't show my whatsapp images in gallery's or photo

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Question: Hi ..I selected my photos to go into achives but can't find them now? Any ideas of what to do? X

When I moved them into archives they have also been removed from my photos

If you mean the archive in Google Photos, you simply can view that on the Library-page of the app.

Answer:

If you mean the archive in Google Photos, you simply can view that on the Library-page of the app.

Answer:

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Question: I want to get my deleted photos back which are not even in bin

I have done nothing to recover my photos back

Hello Korrapati,

Welcome to the Google Photos Help Forum.

Could you please elaborate the issue or your query for me to assist you better? If you've deleted them from Google Photos and want to restore them, please know that photos/videos deleted from the Google Photos library, goes to the Trash for the next 60 days. So, in case, you deleted it by mistake you can always restore it from Trash folder within those 60 days (post deletion). But, if you don't find it in Trash, probably it must have been deleted more that 60 days ago. Unfortunately, restoring your lost/deleted photos and videos from Trash is the last resort.

If no, please let me know.

Regards,

Amanda

Answer:

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Question: Find pictures delete from my gallery

Hi, Patricia Roman

Welcome to Google Photos Community Support Forum & thanks for your query.

Photos do not get deleted spontaneously without any user-generated action.

When we delete something from the phone, the sync action in the app removes it from the cloud also & vice versa,

Nevertheless, any deleted picture is retained in the bin for sixty days,

If your delete action is recent, you will find all the items in the bin. The bin icon becomes visible in the library view. Tap that & recover everything available in the bin.

However, if your delete action has already crossed sixty days, or you have emptied the bin inadvertently, there is no way to recover anything through Google Photos.

However, you may install to your Android device a deleted photo recovery app (be sure to not pick one that requires rooting) https://play.google.com/store/search?q=recover%20deleted%20photos&c=apps 

and run a scan for anything to recover.

Answer:

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Question: Google photos app hangs on iPhone 6 after last update 6days ago

Google photos app hangs after last update on iPhone 6

This is a trending issue at the moment: see https://support.google.com/photos/thread/106941291/google-photos-app-on-iphone-6-not-working-after-google-photos-app-update?hl=en

So have some patience.

But I also can answer that your iPhone did become too old and probably has too less user space also.

Some still are on iPhone 5.

The Google app needs space for good functioning - on my Samsung about 2 GB already.

Apart from the space needed at Google itself (see one.google.com/storage).

PS: you also can upload new pics via photos.google.com in your Safari-browser (if not too old also).

Answer:

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Question: Clipboard link in gmail

Hi - if you create a clipboard link in Gmail and then delete it, will content in Photos and the sync…

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Question: Moto actions need to be deleted

Hi, Cynthia Blaylock

Welcome to Google Photos Community Support Forum & thanks for your query.

However, regretfully, your query is not related to any feature in the Google Photos app.

You should look into the documentation provided by your phone's manufacturer.

Answer:

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Question: Remove all access to my iCloud photos on Macbook, not the app (google photos)

I want to remove all Google's access to my Photos but can't figure out how! When I first downloaded …

I want to remove all Google's access to my Photos but can't figure out how! When I first downloaded Google Photos app on Iphone I gave access to my photos - it was easy to remove this access on the app/phone, however, Google still has access to my photos when I go to Google Photos in my Google Account in my browser on my Macbook - I guess its because my iCloud photos on my computer still are automatically synced and I cannot figure out how to remove this acces in my browser so Google cant access my photos anywhere - any help?

Answer:

If you have switched-off the syncing of the Google Photos a week ago, there should be no newer pictures on https://photos.google.com in your browser.

The older pictures were synced before you did switch-off the syncing.

Be aware that even if the Google app is not synced, it still will show the actual pictures stored on your phone.

Answer:

That's a nonsense question Christine, because then you also should remove Apple Photos.

Even if you are not logged-in the Google app will show what you have on your phone.

But if you don't to use Google Photos any longer, the app simply can be removed.

Then you still may have pictures on https://photos.google.com but these are private within your account.

Answer:

If you have switched-off the syncing of the Google Photos a week ago, there should be no newer pictures on https://photos.google.com in your browser.

The older pictures were synced before you did switch-off the syncing.

Be aware that even if the Google app is not synced, it still will show the actual pictures stored on your phone.

Answer:

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Question: photos backup after update.

My device went through with the system update for Android 11, or I maybe just don't know if that's w…

My device went through with the system update for Android 11, or I maybe just don't know if that's what it's called, but when completed I went into my google photos backup and it's beginning to re-backup previous photos? Over ten thousand to be exact. Why? How? What could just be going on here? Are my photos going to be completely saved and safe? Are they okay now? Are my photos permanently placed? And not only with the system update's sake, but for as a whole having pictures in google photos is google photos going to be safe for them? If I want to permanently save items on my phone, and previously uploaded items in google photos, to another safe backup solution, what should I be doing? What do people usually do to keep all their photos? And how do I keep the full resolution too, or quality? I know this is a bit straying from the title question, but does it change anything about the photo if it backs up in high quality rather than original? I know if you want bigger prints the quality becomes fuzzy, but to the regular picture does any of the clarity of the picture or by composition become altered?

Answer:

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Google photo QA

Tuesday, March 22, 2022

Google photos stopped working in iPhone 6?

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